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What They Do

What does a Travel Specialist do?

A travel specialist is primarily in charge of assisting clients with their travel arrangements, ensuring efficiency and client satisfaction. Their responsibilities typically include offering services and travel promotions, arranging plane tickets and hotel accommodations, providing cost estimates, and recommending itineraries. They may also perform administrative tasks in travel agencies such as preparing and processing documents, answering calls and correspondence, maintaining records of all transactions, and liaising with external parties in adherence to the company's policies and regulations.

• Responsibilities
• Skills And Traits
• Comparisions
• Types of Travel Specialist

Travel specialist responsibilities

Travel specialists play a crucial role in managing travel arrangements for clients, often using reservation systems such as Sabre or Amadeus. They interact with clients to understand their travel requirements and make domestic and international travel reservations. Their responsibilities may also include providing exceptional customer service, handling comprehensive travel arrangements, and ensuring travel fulfillment requirements are met. In the words of Diane Petras , CTIE, president of The Travel Institute, "The foundation for being a successful travel professional and trusted advisor is a combination of soft and hard skills. It's a combination of knowing market specifics and how to access and secure the best value for your travelers while also understanding personal needs, communicating value, being ethical, and building trusting relationships, all while taking the client through the decision process and finalizing the sale."

Examples of these responsibilities in action can be seen in resume snippets such as "interacted with clients to understand their travel requirements and make domestic and international travel reservations using sabre passenger reservation system" or "provided exceptional customer service skills while planning and selling honeymoons, vacations, group travel, cruises and destination weddings." These demonstrate the travel specialist's ability to understand client needs and provide tailored travel solutions.

Here are examples of responsibilities from real travel specialist resumes:

• Negotiate contracts, book event/meeting space; manage corporate housing for independent contractors, including RFP's and ROI's.
• Audit travel reservations and expense reports identifying policy violations and /or potential fraudulent activity, and escalate as necessary.
• Perform every role from booking hotel/transportation/dining/convention/translation services for a primarily Japanese clientele.
• Service diverse facets of corporate domestic and international travel for multiple Apollo accounts.
• Research destinations and assist clients in booking travel arrangements and accommodations, both domestic and international.
• Coordinate and monitor reservations (domestic and international) to include discount travel from various travel companies.
• Book Amtrak, cars, hotels, and all airlines.
• Coordinate transportation/reservations, utilize Apollo reservations software

Travel specialist skills and personality traits

We calculated that 23 % of Travel Specialists are proficient in Reservations , Booking , and Hotel Reservations . They’re also known for soft skills such as Communication skills , Customer-service skills , and Detail oriented .

We break down the percentage of Travel Specialists that have these skills listed on their resume here:

Managed domestic and international corporate travel (Becton-Dickinson Pharmaceuticals, American Social Health Association) utilizing Amadeus reservations system.

Performed every role from booking hotel/transportation/dining/convention/translation services for a primarily Japanese clientele.

Use computerized reservation system to process payments, book transportation and hotel reservations and print required documentation for customer.

Worked closely with Team Leads and Managers to resolve escalated customer issues.

Utilized E2 travel management tool to access travel authorizations and assist the travel management center in end-of-month billing procedures.

Prepared internal monthly expense reports and providing recommendations for alternative methods and sources for more effective and cost effectiveness.

Common skills that a travel specialist uses to do their job include "reservations," "booking," and "hotel reservations." You can find details on the most important travel specialist responsibilities below.

Communication skills. To carry out their duties, the most important skill for a travel specialist to have is communication skills. Their role and responsibilities require that "travel agents must listen to clients’ travel needs and offer travel advice and information that meet those needs." Travel specialists often use communication skills in their day-to-day job, as shown by this real resume: "facilitated the daily audit and processing of employee expense reports, filing, and communication with employees. "

Customer-service skills. Another essential skill to perform travel specialist duties is customer-service skills. Travel specialists responsibilities require that "travel agents must be able to interact with clients and respond to questions and complaints in a friendly, professional manner." Travel specialists also use customer-service skills in their role according to a real resume snippet: "provide excellent customer service and follow-up to all aaa clients. "

Detail oriented. Another skill that relates to the job responsibilities of travel specialists is detail oriented. This skill is critical to many everyday travel specialist duties, as "travel agents must ensure that the reservations they make are for the dates, times, and locations that match travelers’ schedules." This example from a resume shows how this skill is used: "spear-headed all aspects of the tours including sales, booking, logistics, itineraries, and trip details. "

Organizational skills. For certain travel specialist responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a travel specialist rely on this skill, as "travel agents often work on itineraries for many clients at once." For example, this snippet was taken directly from a resume about how this skill applies to what travel specialists do: "plan and conduct new employee orientation to foster positive attitude toward organizational objectives and customer service. "

Sales skills. Another common skill required for travel specialist responsibilities is "sales skills." This skill comes up in the duties of travel specialists all the time, as "travel agents must be able to persuade clients to buy transportation, lodging, or tours." An excerpt from a real travel specialist resume shows how this skill is central to what a travel specialist does: "assist clients with travel needs via walk-ins, inbound telephone inquiries and outbound sales calls to existing and former aaa clients. "

Most common travel specialist skills

The three companies that hire the most travel specialists are:

• CROSSMARK 101 travel specialists jobs
• JPMorgan Chase & Co. 10 travel specialists jobs
• Aya Healthcare 6 travel specialists jobs

Choose from 10+ customizable travel specialist resume templates

Compare different travel specialists

Travel specialist vs. cruise counselor.

As corporate travel agents, they primarily work to coordinate all travel-related concerns such, reservation, flight cancellations, itinerary adjustments, and other unanticipated circumstances happen. They work in travel agencies or departments handling personnel travel details. It is part of their tasks to search and negotiate the lowest possible rates for group business trips. They often work full time in an office setting, but some prefer to work remotely since much of their time is spent on the computer and phones. Moreover, they also gave recommendations concerning weather conditions, local norms, and sightseeing attractions.

These skill sets are where the common ground ends though. The responsibilities of a travel specialist are more likely to require skills like "hotel reservations," "customer issues," "travel authorizations," and "expense reports." On the other hand, a job as a cruise counselor requires skills like "customer service," "customer calls," "travel arrangements," and "sales strategies." As you can see, what employees do in each career varies considerably.

Travel specialist vs. Tour agent

A Corporate Travel Counselor prepares ground travel, hotel, rail travel, and air transport arrangements for customers. They keep accessible online materials to ensure conformity with the client's travel policy. Besides interacting with travel managers, travelers, and travel arrangers, corporate travel counselors also read, master, and expound international pricing procedures and rules. Other duties performed by corporate travel counselors include recommending travelers of various international travel requirements such as immunizations, visas, passports, and more. Also, these professionals deal with different client issues and handle technical issues.

In addition to the difference in salary, there are some other key differences worth noting. For example, travel specialist responsibilities are more likely to require skills like "booking," "customer issues," "travel authorizations," and "expense reports." Meanwhile, a tour agent has duties that require skills in areas such as "telephone messages," "sales floor," "data entry," and "crs." These differences highlight just how different the day-to-day in each role looks.

Travel specialist vs. Corporate travel consultant

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from travel specialist resumes include skills like "travel authorizations," "gds," "corporate travel," and "dts," whereas a corporate travel consultant is more likely to list skills in "customer service," "excellent client," "onsite," and "sabre gds. "

Travel specialist vs. Corporate travel counselor

Even though a few skill sets overlap between travel specialists and corporate travel counselors, there are some differences that are important to note. For one, a travel specialist might have more use for skills like "travel authorizations," "expense reports," "gds," and "corporate travel." Meanwhile, some responsibilities of corporate travel counselors require skills like "customer service," "car rentals," "sabre gds," and "schedule changes. "

Types of travel specialist

• Travel Agent
• Travel Consultant
• Travel Coordinator
• Travel Counselor
• Corporate Travel Agent
• Corporate Travel Consultant

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

What Similar Roles Do

• What a Specialist Does
• What a Travel Agent Does
• What a Travel Consultant Does
• What a Travel Coordinator Does
• What a Travel Manager Does

Travel Specialist Related Careers

• Auto Travel Counselor
• Corporate Travel Counselor
• Corporate Travel Expert
• Cruise Counselor
• Senior Travel Consultant
• Travel Manager
• Travel Service Consultant

Travel Specialist Related Jobs

Resume for related jobs.

• Specialist Resume
• Travel Agent Resume
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• Travel Counselor Resume
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TTEC Holdings, Inc. is a leading global technology and services provider focused on designing, implementing, and delivering transformative customer experiences for many of the world’s most iconic and disruptive brands.

Your responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Resolving escalated or complex calls from customers. 

Training & development

TTEC design, build and implement contact center management and call center training programs to optimize every step of the associate lifecycle, dramatically improving the skills of associates and center performance. The company utilizes contact center training best practices, such as Al-simulated training, to ensure its associates are equipped with the customer experience and soft skills needed to drive meaningful customer interactions.

Compensation & benefits

Here’s a sneak peek of what benefits TTEC can offer for you.

• Medical (HMO)
• Dental, Optical, and Medical (MOD) Fund
• Life Insurance
• Paid Time Off
• Paternity Leave
• Tuition Reimbursement
• Laundry, Clothing, and Meal Allowance
• 13th Month Pay
• Overtime and Night Differential Pay
• Prosple salary range Php 15,000 - 40,000.

Career progression

TTEC is all the way to ensure you get what you need to succeed and reach your career goals.

Work-life balance

They have even flexibility within that flexible work environment. Their leaders are doing their best to accommodate the needs of their team members in balance with the need of delivering amazing employee experiences. They have a blend of their onsite roles where team members gather in their vibrant spaces to deliver fantastic customer experiences and they have hybrid roles and pure remote positions as well.

Company culture

TTEC is dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And where you can innovate and create solutions that make a difference to millions of people every day.

• Open to College Graduates and newbies with Travel or Tourism Management courses.
• 1 year or more customer service experience for Senior High School Graduates.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.
• Should be residing in Pampanga or Tarlac City only.

How to apply

Please click “Apply on employer site” to apply.

TTEC Recruitment process:

• Online Resume Submission.
• Pre-Employment Telephone Screening.
• Face-to-Face Interview.
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The opportunity is available to applicants in any of the following categories.

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Travel specialist, job details - this job has expired, please see similar jobs below.

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Travel Specialist in Pampanga, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies with post-secondary education in Travel/Tourism Management
•  Experience in using travel-related online booking platforms (flights, accommodation, etc.)
• One (1) year or more years of customer service experience for Senior High School graduates
• Great written communication skills 
• Able to lead by example and effectively work with your team to achieve the program’s overall success 
• Computer savvy
• Should be residing from Pampanga or Tarlac City only.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
•  And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit Company website/ for more information.

A Bit More About Your Role  

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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