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Travel and identification documents for entering Canada

From: Canada Border Services Agency

October 1, 2022 : COVID-19 emergency border measures ended

Refer to COVID-19: Travel, testing and borders for details.

Make sure you carry proper identification for yourself and any children or minors travelling with you. You must be able to confirm your legal right or authorization to enter Canada at the border.

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Residents returning to canada, travel with children and minors, international visitors to canada, electronic travel authorization, fake websites, related links.

Planning travel to Canada? Visit COVID-19 : Entering Canada requirements checklist for information about quarantine and your admissibility to Canada.

Carry a valid Canadian passport for all visits abroad, including visits to the United States (U.S.). It is the only universally accepted identification document, and it proves that you have a right to return to Canada.

Acceptable documents to denote identity and citizenship

Other acceptable documents for establishing canadian citizenship, other acceptable documents to support identity, acceptable documents for establishing registered indian status and identity.

Upon arrival at a Canadian port of entry, travellers must satisfy a CBSA border services officer (BSO) that they meet the requirements for entry into Canada. For Canadian citizens, permanent residents and persons registered under the Indian Act, this can be done through questioning and through verifying documentation such as a:

• Canadian passport
• Canadian birth certificate
• permanent residence card
• citizenship card
• Secure Certificate of Indian Status (SCIS) card or valid Certificate of Indian Status (CIS) card

If you do not have a passport, and are returning to Canada, the following documents can denote identity and citizenship :

• NEXUS card, held by a Canadian citizen, when entering Canada by air (when coming from the U.S.), land, or marine modes
• FAST card (Free and Secure Trade), issued to a Canadian citizen (when arriving by land or marine modes only)
• Canadian emergency travel document
• Canadian temporary passport
• Certificate of Canadian citizenship (issued from 1954 to present)
• Enhanced driver's license issued by a Canadian province or territory
• Enhanced identification/photo card issued by a Canadian province or territory

Permanent residents of Canada who are members of the NEXUS or FAST programs must travel with a passport and proof of permanent residence , and may be asked to present these documents to the officer upon arrival at the border.

The following documents may be used to establish Canadian citizenship . Upon presentation by travellers, the documents should be supported by other government issued photo identification:

• Certificate of Canadian citizenship (large form issued between January 1, 1947, to February 14, 1977)
• Certificate of retention (issued between January 1, 1947, and February 14, 1977)
• Certificate of naturalization (issued before January 1, 1947)
• Registration of birth abroad certificate (issued between January 1, 1947, and February 14, 1977, by Canadian citizenship authorities)
• Provincial or territorial birth certificate (individuals born in Canada)

The following documents may be used to establish your identity :

• CANPASS card (air, corporate air, private air, remote area border crossing), held by a Canadian citizen
• Commercial driver registration program card, held by a Canadian citizen
• Provincial and territorial driver's license
• Employment or student card with photo and signature
• Provincial health insurance card
• Provincial identity card
• Canadian Forces identification
• Police identification
• Firearms acquisition certificate
• Credit card
• Vehicle insurance certificate
• Vehicle registration

Every person registered under the Indian Act can enter and remain in Canada by right as per subsection A19(1) of the Immigration and Refugee Protection Act . The Secure Certificate of Indian Status (SCIS), more commonly referred to as the Status card, is an identity document issued by Indian and Northern Affairs Canada confirming that the cardholder is registered as a Status Indian under the Indian Act .

Note: The Certificate of Indian Status (CIS) was replaced by the SCIS in 2009. Existing versions of the CIS will remain valid until their renewal date.

If you plan to travel to or transit through the U.S., we encourage you to visit the U.S. Customs and Border Protection website for information concerning the U.S. Western Hemisphere Travel Initiative, and the requirements to enter or return to the U.S.

For information on Canada-U.S. border-crossing issues, visit Crossing the Canada-U.S. border with a status card .

When travelling with a minor, you should:

• carry copies of any legal custody documents, such as custody rights, if applicable
• arrive at the border in the same vehicle as the minor
• you share custody of the minor and the other parent or legal guardian is not travelling with you
• you are not the parent or legal guardian of the minor

A consent letter must include the custodial parents' or legal guardians':

• telephone number

Border services officers are always watching for missing children and may ask questions about any minors travelling with you.

To avoid delays, have your consent letter notarized to support its authenticity. For more information on consent letters and to download an interactive form, visit Recommended consent letter for children travelling abroad .

More information

• Children and travel
• Our Missing Children program

Check Travel health measures

All international travellers must carry acceptable identification and a valid visa (if necessary) when entering Canada. A passport is recommended because it is the only reliable and universally-accepted travel and identification document for the purpose of international travel.

International transport companies, such as airlines, must make sure that travellers have proper, valid travel documents. If you do not have the proper documents, you may be delayed or refused entry into Canada . What you need will depend on where you are from, how you are travelling, and what documents you are travelling with. Consult entry requirements by country .

When you enter Canada, a border services officer will ask to see your passport and a valid visa, if you are arriving from a country for which one is required. Visit the Immigration, Refugees and Citizenship Canada website to learn more about what travel documents are required.

Citizens of the U.S. who are members of the NEXUS program may present their membership card as proof of identification and as a document that denotes citizenship, when arriving by air (when coming from the U.S.), land, or marine modes.

Citizens of the U.S. who are members of the FAST program may use their cards as proof of identity when arriving by land and marine modes only.

Permanent residents of the U.S. who are members of the NEXUS or FAST programs must travel with a passport and proof of permanent residence , and may be asked to present these documents to the officer upon arrival at the border.

All visitors arriving from or transiting through the U.S. are encouraged to visit the U.S. Customs and Border Protection website for information concerning the U.S. Western Hemisphere Travel Initiative, and the requirements to enter or return to the U.S.

Visa-exempt foreign nationals need an Electronic Travel Authorization ( eTA ) to fly to or transit through Canada.

Exceptions, or visa and eTA-exempt foreign nationals, include:

• U.S. citizens
• U.S Lawful Permanent Residents
• travellers with a valid Canadian visa
• Other exceptions

Canadian citizens, including dual citizens, and Canadian permanent residents do not need to apply for an eTA.

Foreign nationals from select visa-required countries may also travel to or through Canada by air using an eTA , if eligible .

Be prepared: Apply for an eTA before you book your flight to Canada. Most applicants get approved within minutes. However, some applications can take several days to process so don’t wait until the last minute.

• Apply for an Electronic Travel Authorization
• Get help with Electronic Travel Authorizations
• Dual citizens
• Canadian permanent residents
• Lawful permanent residents of the U.S.

Travellers who apply for an eTA are advised to be cautious in all dealings with companies that claim to offer help in getting an eTA. These companies are not operating on behalf of the Government of Canada. Many have established websites that charge a fee to provide information and submit eTA applications.

This Government of Canada website is the official place to apply for an Electronic Travel Application .

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Canada passport & visa photo requirements

The right photo is key to your Canada visa or passport application.

If you’re applying for a Canadian travel document, your photo must meet specific rules. A small mistake here could affect the success of your application.

We've compiled a guide to help you understand the Canadian government's requirements for passport and visa photos. This way, you can make sure your photo is just right. Read on to get the specifics and make your application journey a little easier.

Canada passport photo guidelines

Your photos for a Canadian passport application must be professionally taken by either a commercial photographer or at a photo studio. For your application, two identical images are necessary.

Recent photo: Your photos must be recent, ideally taken within the last six months, to show how you currently look.

Photo dimensions: Each photo should measure 50mm x 70mm, with your face measuring 31-36mm from the top of your head to the bottom of your chin.

Quality: They can be in color or black and white, but must be clear, in focus, and printed on high-quality photographic paper. The images must not be altered in any way and must represent your natural skin tone.

Background: Use a plain white or light-colored background with no patterns or shadows. There should be a clear distinction between your face and the background.

Head position: Look directly at the camera without tilting your head. Your head and shoulders should be level and centered in the frame.

Facial expression: You should have a neutral expression with your eyes open and visible and your mouth closed.

Lighting: Make sure the light is even and doesn’t cast shadows or create glare on your face or in the background.

Eyeglasses: If you need to wear glasses for medical reasons, choose thin frames that don’t block your eyes. Your eyes should still be clearly visible, and there must be no glare on the lenses. Tinted lenses and sunglasses are not allowed.

Head coverings: Hats and head coverings are only allowed for religious or medical reasons. They should not cast shadows or cover any part of your face.

Hair and clothing: Wear regular clothes that contrast with the white background. Religious clothing is allowed for those who wear it daily. Keep your hair off your face so that the edges of your face are visible.

Verification: The back of one photo must have the date, name, and address of the photo studio. If you’re applying for a new passport, you’ll need a guarantor to certify the image as a true likeness of you and sign. Adult passport renewals don’t need a guarantor.

Canada visa photo guidelines

You’ll need to provide two identical photos that meet the specifications below.

Recent photo: Your photos must be recent, ideally taken within the last six months, to show how you currently look. If you’re using a VFS Application Centre, you need just one photo that’s not older than one month.

Photo dimensions: The photos should be 35mm x 45mm. Your face should measure between 31-36mm from the top of your head to the bottom of your chin.

Quality: They can be in color or black and white, but must be clear, in focus, and printed on high-quality photographic paper. The images must not be altered in any way and show your natural skin tone.

Background: Use a plain white or light-colored background with no patterns or shadows. There should be a clear difference between your face and the background.

Eyeglasses: If you need to wear glasses for medical reasons, they should have thin frames that don’t block your eyes. Your eyes should still be clearly visible, and there must be no glare on the lenses. Tinted lenses and sunglasses are not allowed.

Head coverings: Hats and head coverings are only allowed for religious or medical reasons. They should not create shadows or hide any part of your face.

Hair and clothing: Wear regular clothes that stand out against the white background. Religious clothing is permitted only for those who wear it daily. Your hair must be off your face, and the edges of your face should be visible. You can wear a hairpiece if it doesn’t change how you usually look.

Jewelry: Keep jewelry or any other cosmetic accessory simple, and make sure it doesn’t change how your face looks.

Passport & visa photos for infants and children

Taking photos for infants' and children's travel documents requires special attention. The basic requirements for photo quality, background, and head position are the same as for adults. However, there are additional considerations for children as they’re harder to photograph.

Recent photo: The images should be taken within the last six months and accurately reflect your child's current appearance.

Eyes visibility: The child's eyes should be open and visible. For infants, capturing them with their eyes open might take a bit of time and patience. Glasses should be avoided unless medically necessary. They should not cover the eyes, and there must be no glare on the lenses.

Facial expression: While infants and children are not required to maintain the neutral expression demanded for adults, try and take a photo where they appear calm and natural.

Clothing: Dress your child in simple, everyday outfits that don’t hide their face. Accessories like hats and pacifiers are not allowed, but religious head coverings are acceptable as long as they reveal the child’s entire face.

No visible support: When photographing infants or young children who need support, make sure no hands or supporting objects are visible in the photo. ​

Focus on the child: The photo should only feature the child, without other people or props.

Verification: The rule for validating the photo with a guarantor is the same as with adult applications.

For infants unable to sit or stand, a photo can be taken from above while they lie on a plain white background or placed in a car seat covered with a plain white cloth.

Learn what every traveler should know before visiting Canada in our trip guide .

Get support for your Canadian visa application

If you’d like to apply for a Canada eTA or a Canada Visitor Visa and need more information, you can get in touch with our customer support team . Contact them any time via WhatsApp or through the iVisa chat .

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• iVisa is NOT affiliated with any government agency. This site does not provide legal advice and we are not a law firm. None of our customer service representatives are lawyers and they also do not provide legal advice. We are a private, internet-based travel and immigration consultancy provider dedicated to helping individuals travel around the world. You may apply by yourself directly on the various government websites. For government source information, please visit our product pages.

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Passport photos, & non-canadian travel document photos.

Appointments can be booked by phone. Children MUST be able to sit on a stool by themselves – No kids under the age of two. If you are not coming for standard Canadian Passport, Citizenship or Permanent Residence Card photos, you MUST bring the specification for your photo with you when you come. Make sure to avoid wearing any white or light coloured shirt, since this will interfere with the white background of the photo, potentially leading to a rejected application.

Tips for a Better Passport Picture

1. Wear dark clothing ; white shirts that blend in with the background get turned down.

2. Remove glasses ; photos will be rejected due to glare.

3. Keep a neutral expression .

4. Forms and other information available at www.ppt.gc.ca .

Jiffy Photo and Print can photograph and print photos for all ID requirements include colour backgrounds, digital files and a variety of sizes.  Please bring with you the requirements for the photos you require.

100% Guarantee — If for any reason your passport photo does not meet Passport Canada specifications, we will re-take your photo at no additional charge.

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Application for a Visitor Visa (Temporary Resident Visa - TRV)

You need to give your biometrics.

In most cases, you now need to give your fingerprints and photo (biometrics) after you apply.

Find out who needs to give biometrics and how the new application process works.

Biometrics and the application process

We refer to your fingerprints and photo as biometrics. We collect biometrics for most applications. Find out what happens from when you submit your application to when you get to Canada and where biometrics fits in the process.

1. Apply for your visitor visa, study permit or work permit

If you want to visit, study or work in Canada, make sure you’re eligible to apply. Use our application guides to help fill out your application properly, then submit your application.

Avoid processing delays by sending us a complete application .

2. Get your fingerprints and photo taken

If you’re between 14 and 79 years old, you probably need to give your fingerprints and photo (biometrics).You only need to give your biometrics once every 10 years to make repeat trips to Canada easier.

• You must pay the  biometrics fee   when you submit your application.  Otherwise you may experience delays.
• Get this done  as soon as you get the letter  from us that tells you to give biometrics.
• You have  30 days  to do this from the date on the letter.

Find out who needs to give , how to give , and  where to give your biometrics .

COVID-19: Biometrics deadline

Some biometrics collection sites are closed. If the site closest to you is closed, we’ll extend your deadline to give your biometrics. Find out how COVID-19 is affecting biometrics .

3. We process your application

After we get your biometrics, we start processing your application. See how long it takes to process your application.

If we need more information from you, we’ll contact you.

4. We make a decision on your application

When we finish reviewing your application, we let you know if you’re approved to come to Canada. If you are, we issue your documents.

If your application is refused, we send you a letter that tells you why.

5. You travel to Canada (if you’re approved)

Make sure you travel with the documents we gave you. This includes travel documents like a visitor visa, study or work permits or an eTA (electronically linked to your passport).

Airline staff and border service officers at ports of entry will ask to see your travel documents. If you don’t have them, you may not be able to board your flight to Canada.

Make sure children under 18 travel with the right documents .

6. We check your identity when you arrive in Canada

When you arrive, we check your identity to make sure that you are the same person who was approved to travel to Canada. We may use your biometrics to do this.

If we can’t verify your identity, you may be detained by a border services officer. These officers help protect the health and safety of Canadians.

If the officer determines that you’re not admissible to Canada, you won’t be allowed to enter Canada. If you came by air, you’ll have to take a return flight to where you came from.

7. You’re allowed to enter Canada

If you pass the identity check and meet the entry requirements , the border services officer stamps your passport and lets you know how long you can stay in Canada. You’re normally allowed to stay in Canada for up to six months.

Children under 18 must meet the same entry requirements as adults. The border services officer may ask minor children to show other documents depending on whether the child is travelling alone or with someone.

Basic entry requirements

You must meet some basic requirements to enter Canada. You must:

• have a valid travel document, like a passport
• be in good health
• have no criminal or immigration-related convictions
• convince an immigration officer that you have ties—such as a job, home, financial assets or family—that will take you back to your home country
• convince an immigration officer that you will leave Canada at the end of your visit
• The amount of money you will need depends on how long you will stay and if you will stay in a hotel, or with friends or relatives.

Some people are not admissible to Canada, which means they are not allowed to enter the country. You can be inadmissible for several reasons, including being involved in:

• criminal activity
• human rights violations
• organized crime

You can also be inadmissible for security, health or financial reasons.

Find out more about inadmissibility .

Biometrics fee

• Individual  applicant: CAD $85
• Families applying at the same time : maximum total fee of CAD $170
• Groups of 3 or more performing artists and their staff  who apply for work permits at the same time: maximum total fee of $CAD 255

You can apply online or on paper (in specific situations) for:

• visitor visas (also known as temporary resident visas)
• super visas (for parents and grandparents)
• transit visas

Apply online

Before you apply, make sure you need a visa to enter Canada. Find out what document you need to enter Canada .

You must have both of these to apply online:

• access to a scanner or camera to create electronic copies of your documents to upload
• a valid credit card to pay with

How you apply depends on what you apply for. Select the document you want to apply for to get instructions:

Visitor visa : Option 1 of 3

Apply for a visitor visa

Super visa (for parents and grandparents) : Option 2 of 3

Apply for a super visa

Transit visa : Option 3 of 3

Apply for a transit visa

Apply on paper (in specific situations)

Before you apply , make sure you need a visa to enter Canada. Find out what document you need to enter Canada .

Read the instruction guide to get all the details to apply on paper.

• Instruction Guide 5256

Once you have read the guide, you can prepare your application package. You must select the country or territory from which you will apply to get your local visa office instructions.

Permanent residents of Canada

We do not issue temporary resident visas (TRV) to permanent residents (PR). If you are outside Canada without a valid PR card, you must apply for a permanent resident travel document (PRTD) instead. If you meet the requirements for a PRTD, you can return to Canada as a PR.

If you no longer want to be a PR, or if you know you do not meet the requirements to keep your PR status, you can voluntarily give up (renounce) your PR status to apply for a TRV.

Application for Temporary Resident Visa

You can’t fill out and save the application form using your Internet browser. To use the form, you need to:

• Use your computer (Mac or PC). The form won’t open on mobile devices (iPads, tablets, mobile phones, etc.)
• Install Adobe Reader 10 (or higher)
• Download the PDF file to your computer . Save the file in a place you can remember.
• Make sure you use Adobe Reader to open the form. Sometimes if you try to open the form directly, it will use your Internet browser to try to open it.

Note: If you are applying online , you don’t need to print and sign the form. Leave the signature section empty.

Get the form

• Application for Temporary Resident Visa [IMM 5257] (PDF, 556.66 KB) June 2019

Having issues with the form?

• I can’t open my visa application form in PDF format. What can I do?
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Entering Canada

On this page, by private boat, required identification, permanent residents, travelling with children, you and the border services officer.

Whether you’re returning home or visiting, you’ll follow the same 3 steps to enter Canada:

Step 1. Pre-arrival: Use Advance Declaration or complete a Declaration Card

If you’re arriving by air at one of Canada’s participating international airports, you can save time at the border. Submit your customs and immigration declaration online using Advance Declaration up to 72 hours before you arrive in Canada.

If you choose not to submit your declaration in advance, you can complete it at an airport kiosk or eGate. If you’re landing at an airport without kiosks or eGates, you’ll receive a Declaration Card on board the aircraft or other conveyance. Read the instructions and complete the card before you arrive. Have it ready to present to Canadian officials at the airport, along with your identification and other travel documents. If you're travelling with children, please have their documentation ready as well.

If using a Declaration Card, detach and discard the instructions. To help us serve you faster, do not fold the card.

Everyone arriving in Canada must complete a declaration. You can list up to 4 people living at the same residence on one card, or 8 people per Advance Declaration submission.

The Declaration Card or Advance Declaration submission tells us what we need to know about you, your travels and what you’re bringing into the country.

Connecting to another flight

If you’re connecting to another flight or travelling on to another destination and re-boarding the same plane, follow the signs. At some airports, you may have to check your baggage and have it screened again.

If you travel frequently our trusted traveller programs can help

If you're a member of a trusted traveller program, you can skip Step 2 and go directly to the automated kiosks or eGates for faster processing.

Step 2. Arrival: First CBSA checkpoint

When you arrive at the terminal, follow the signs to the first Canada Border Services Agency (CBSA) checkpoint, also called “primary inspection.”

If you used Advance Declaration, go to a kiosk or eGate to retrieve your confirmed declaration receipt. Up to 5 people may use a kiosk as a group upon arrival.

Next, a border services officer will examine your:

• Declaration Card or Advance Declaration kiosk receipt
• your identification
• other travel documents

The officer may ask you a series of questions to determine:

• your immigration status
• the type of any goods you're bringing with you
• your duty-free allowance
• your personal exemption entitlements

Goods not properly declared that are restricted or prohibited in Canada can, under the law, be seized.

Newcomer or coming to Canada to study or work

If you’re a newcomer to Canada, coming to study or work in Canada, you may need to present further documentation. The officer will help guide you through this process. You may ask the officer for help if you don’t speak English or French well.

Step 3. Baggage and second CBSA checkpoint

Go to the baggage claim area. If you must pay duty and taxes, you can pay at most major airports while waiting for your luggage.

Once you’ve picked up your luggage:

• go to the next CBSA checkpoint
• Declaration Card, Advance Declaration kiosk or eGate receipt
• receipt, if you paid duty and taxes for your goods

The officer may direct you to a secondary inspection area.

Here, officers may ask you:

• for detailed information about your travels
• to present your luggage and goods for examination

This is a normal part of the travelling process. Your cooperation is appreciated and helps us ensure the safety of Canada, its economy and its residents.

If you’re arriving by land, follow the signs to the first checkpoint, also called “primary inspection.” Here, a border services officer will examine your identification and other travel documents and take your verbal declaration.

Visit U.S. to Canada border wait times for estimated wait times at certain locations.

If you’re arriving by private boat, go directly to a designated marine telephone reporting site and call the CBSA Telephone Reporting Centre (TRC) at 1-888-226-7277 to obtain clearance.

Private boaters that meet certain conditions may report to the CBSA by calling the TRC using cell phone from their location in Canadian waters.

Learn more about reporting requirements for private boaters.

Make sure you carry proper identification for yourself and any children travelling with you to help confirm your legal right to enter Canada. Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA), for certain international travellers who fly to Canada.

Read about the changes and how they may affect you.

The Government of Canada recommends that Canadian citizens travel with a valid Canadian passport because it’s the only reliable and universally accepted travel and identification document available to Canadians for the purpose of international travel.

International transportation companies such as airlines may require travellers to present a passport before boarding. Canadian citizens may face delays or may not be allowed to board the plane or other conveyance if they present other documents such as a:

• Enhanced Driver's License (EDL)/Enhanced Identification Card (EIC)
• NEXUS card (used where the program is available)
• Free and Secure Trade (FAST) card used in FAST lanes
• Canadian citizenship card
• Certificate of Indian Status
• Birth certificate in combination with either a driver's licence or a government-issued photo identification

Permanent residents (immigrants living in Canada who are not yet Canadian citizens) need a valid permanent resident card to return to Canada. Check the expiry date on your card.

Note that a Certificate of Canadian Citizenship is not a travel document.

See Canadian Citizenship for further details.

Parents who share custody of their children should bring copies of the legal custody documents to the border when travelling with their children.

A consent letter should be used for all cross-border travel when a child is travelling:

• with only 1 parent or guardian
• in the care of friends or relatives
• with a group, such as a sports, school, musical or religious group

Example of a consent letter to permit travel by a child with a single custodian or parent.

When travelling with a group of vehicles, parents or guardians should arrive at the border in the same vehicle as the children.

Adults who aren’t parents or guardians should have written permission from the parents or guardians to supervise the children. The consent letter should include addresses and telephone numbers where the parents or guardian can be reached.

Border officers watch for missing children, and may ask detailed questions about the children who are travelling with you.

You may occasionally find yourself going through a more detailed inspection. In some cases, this simply means that you may have to complete a form. In other cases, the border services officer will need to identify the goods you’re bringing into the country or examine your luggage.

Border services officers are legally entitled to examine your luggage as part of their responsibility to protect Canada's safety, economy and environment. You are responsible for opening, unpacking and repacking your luggage.

By making your goods easily accessible for inspection and having your receipts handy, you will be helping the CBSA to help you. It’s a good idea to keep all your receipts for accommodation and purchases, and for any repairs done to, or parts bought for, your vehicle. The border services officer may ask to see them as evidence of the length of your stay and of the value of the goods or repairs.

If you disagree with the amount of duty and taxes that you have to pay, please ask to speak with the CBSA superintendent on duty. A consultation can often resolve the issue quickly and without cost. If you’re still not satisfied, our officers can tell you how to make a formal appeal.

Border services officers may arrest an individual for an offence under the Criminal Code (for example, impaired driving, outstanding arrest warrants, stolen property, abductions/kidnappings) and for infractions under other acts of Parliament (for example, the Customs Act , the Immigration and Refugee Protection Act ).

If you’re arrested, you may be compelled to attend court in Canada. You should note that anyone arrested in Canada is protected by and will be treated in accordance with the Canadian Charter of Rights and Freedoms .

Related links

• Bringing goods to Canada
• Traveller entry requirements
• Travel documents
• Programs for trusted travellers
• Travelling as a dual citizen

• News & Events

Travel Documents for Those Who Are Not Canadian Citizens

If you are a Canadian citizen, you can apply for a Canadian passport and that is your travel document. If you are not a Canadian citizen and are instead a citizen of another country, and you have a passport from that country, then that passport is your travel document.

However, you should not use a passport from your country of origin if you have been found to be a Protected Person (Convention refugee) from that specific country. You could have your protected status taken away if it is found that you sought protection from a country that you were found to be afraid of.

If you are a Protected Person or Convention refugee, you can apply to get a Refugee Travel Document . If you are stateless or if you are a permanent resident of Canada (and not a Protected Person) and cannot obtain a passport from your country, or get a travel document from any other source, you can apply for a Certificate of Identity Document . You cannot use either of these documents to travel to your country of citizenship.

It is the same application form to apply for either the Refugee Travel Document or the Certificate of Identity Document. You cannot apply in person for these documents. You must complete the application form and submit it with your documents by mail or courier. These forms are available on the Government of Canada’s website . They are not available at a Canadian passport office. Please follow the instructions on the website. The adult application form is called PPTC190. The cost for an adult is $120 for a refugee document and $260 for a certificate of identity. The child application form is called PPTC192. The cost for a child for a refugee document is $57 and $141 for a certificate of identity.

You will need to have proof of your immigration status in Canada, a document that supports your identity, two (2) identical passport photos and the fee payment. You must also have a guarantor and two (2) references. The people who are your references and your guarantor must have known you personally for at least six (6) months. They cannot be your spouse or family members. The guarantor has to be from a work occupation listed in the application form. If you do not know such a person, you must then get a form called Statutory Declaration in Lieu of Guarantor . This form is not available online, you must go to a passport office to obtain it.

Please note that Don Valley Community Legal Services staff cannot sign as guarantors if the staff member has not known you personally for at least six (6) months. Our staff can verify your Statutory Declaration in Lieu of Guarantor if you can provide an explanation as to why you cannot find a guarantor.

The processing of your request for a travel document can take up to 30 days, but that is only a guideline and it can take longer. If your situation is urgent, you can ask for urgent processing of your application. This requires you to fill out a separate form online and provide the information on why you need urgent processing. You will need to show a serious medical emergency for a family member overseas or other types of emergencies. It is often valuable to ask your local Member of Parliament (MP) for assistance if you need urgent processing of your document.

Please read the explanations provided online for these travel documents so they are completed properly and have all of the required documents and fee payments.

***This is legal information and not legal advice. If you need further information or need legal advice, please call our Intake Line at 416-441-1764 ext. 1 or complete our online Intake Form .***

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Citizenship Application "Travel Documents"

• Thread starter JohnHMIV
• Start date Aug 11, 2019

Hello, I am a Canadian Permanent Resident for some time now, and I held legal status with Visitor, and eventual Work Visas during all the time leading up to my PR within the past 5 years of eligibility. When looking at the Citizenship application, it states I must include "photocopies of biographical pages of all valid and expired passports or travel documents you had in the past 5 years. The biographical page means the page where it has your name, photo, passport/travel document number, issue date and expiration date.'' My questions are, do Visitor and Work Visas themselves count as ''Travel Documents?'' Or are they just passports? If they are in fact the Visas, I have tried searching through all of my prior documentation, but I think I may have destroyed my prior, expired Visitor and Work Visas after receiving updated ones (and eventually after getting my PR Card). Even if I did not destroy them (as I do not remember doing so, and have a hard time thinking I would, but it's been a few years), I am unable to find them. How may I request for copies of my prior Visitor and Work Visas to provide to the government if they are in fact needed? If there are no other options, I will just have to wait until I have been a PR for 5 years in a row, to provide them with the only documentation I have (my current, valid PR card and Passport). I'd like to not have to wait that long, but if I must, I'll have no choice. If that is the case, I will then have to answer "No" to question 9b: "During your 5 year eligibility period, did you have Temporary Residence or Protected Person status in Canada before becoming a permanent resident?" As, technically during those 5 years, I would not have been a Temporary Resident, nor a Protected Person, as I would in fact have been a Permanent Resident for all 5 of those years? Wouldn't that "No" automatically result in refusal? There is no option below to clarify I selected "No" because I was a PR the whole time. Thank you. I know there are many questions, and I was trying to ask CIC directly, but as I have not yet submitted the application, I can't contact them for a specific case number, and this information is not on their FAQ. *Edit*: I may be completely stupid, but I think I remember having to actually surrender all of my prior VISA's to the case-worker who interviewed me for my PR landing interview the day I became a PR. If that is the case, then certainly I would just need to provide them with a Passport, no?  

JohnHMIV said: Hello, I am a Canadian Permanent Resident for some time now, and I held legal status with Visitor, and eventual Work Visas during all the time leading up to my PR within the past 5 years of eligibility. When looking at the Citizenship application, it states I must include "photocopies of biographical pages of all valid and expired passports or travel documents you had in the past 5 years. The biographical page means the page where it has your name, photo, passport/travel document number, issue date and expiration date.'' My questions are, do Visitor and Work Visas themselves count as ''Travel Documents?'' Or are they just passports? If they are in fact the Visas, I have tried searching through all of my prior documentation, but I think I may have destroyed my prior, expired Visitor and Work Visas after receiving updated ones (and eventually after getting my PR Card). Even if I did not destroy them (as I do not remember doing so, and have a hard time thinking I would, but it's been a few years), I am unable to find them. How may I request for copies of my prior Visitor and Work Visas to provide to the government if they are in fact needed? If there are no other options, I will just have to wait until I have been a PR for 5 years in a row, to provide them with the only documentation I have (my current, valid PR card and Passport). I'd like to not have to wait that long, but if I must, I'll have no choice. If that is the case, I will then have to answer "No" to question 9b: "During your 5 year eligibility period, did you have Temporary Residence or Protected Person status in Canada before becoming a permanent resident?" As, technically during those 5 years, I would not have been a Temporary Resident, nor a Protected Person, as I would in fact have been a Permanent Resident for all 5 of those years? Wouldn't that "No" automatically result in refusal? There is no option below to clarify I selected "No" because I was a PR the whole time. Thank you. I know there are many questions, and I was trying to ask CIC directly, but as I have not yet submitted the application, I can't contact them for a specific case number, and this information is not on their FAQ. *Edit*: I may be completely stupid, but I think I remember having to actually surrender all of my prior VISA's to the case-worker who interviewed me for my PR landing interview the day I became a PR. If that is the case, then certainly I would just need to provide them with a Passport, no? Click to expand...

dpenabill said: " If there are no other options, I will just have to wait until I have been a PR for 5 years in a row, to provide them with the only documentation I have (my current, valid PR card and Passport). "​ Not really. Not having older Canadian visas or permits should NOT pose much if any problem. While certain documents may be absolutely necessary to make a grant citizenship application, such as proof of ability in one of the official languages, for most documents an application can be made and processed despite the unavailability of the document. To make the application complete the applicant needs to report ALL relevant documents, the best the applicant can, and for documents that are not available, also disclose this fact, that the document is not available, and explain why . The fact the document is not available can be taken into consideration when an IRCC official is weighing the information and related evidence, and thus for example a missing passport can be problematic if IRCC otherwise has concerns about the applicant, such as regarding travel history and meeting the minimum actual physical presence requirement. Since the burden of proof is on the applicant, missing evidence tends to weaken the applicant's case. But if the case is otherwise strong, and IRCC has no reason to doubt or challenge the information submitted, such as the applicant's travel history, even a missing passport should not derail the application. As for Canadian visas and permits issued prior to becoming a PR, the important thing is to get the dates as correct as possible. The client's GCMS record will sufficiently verify the temporary status prior to becoming a PR , so IRCC can AND WILL verify pre-PR status by reviewing its own records; so no longer possessing these documents should NOT be a problem at all . . . again, the important thing is to get the dates as correct as possible. REMINDER: To meet the minimum presence requirement the applicant must have at least TWO full years (730 days) credit for presence AFTER becoming a PR, plus enough credit (at half-day credit for each full day present) based on time in Canada for the total credit to be at least 1095 days. When the prospective applicant meets this threshold, the PR can apply and there is no need to wait beyond that. THAT SAID, A MARGIN OR BUFFER OVER THE MINIMUM IS HIGHLY ADVISABLE. The prudent applicant will wait to have a comfortable margin MORE than 730 days presence as a PR PLUS an overall comfortable margin over the total minimum 1095 days credit. If there is any uncertainty about precise dates, that is a reason to wait longer to have a bigger margin. Other factors can be a reason to have a bigger margin. For example, for someone relying on any period of implied status it would be prudent to have a margin at least equal to and probably greater than the total amount of credit claimed for periods on implied status. Click to expand...

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How to get a refugee travel document in Canada.

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Table of Contents

This step-by-step guide will help you get your Canadian Refugee Travel Document or Certificate of Identity. We have taken the government instructions and simplified them for you!

Application for refugee travel document – let’s start…, first step: click the link below and download the application and follow our steps. .

Adult Travel Document Application – PPTC 190 for 16 years and older

Child Travel Document Application – PPTC 192 for 16 years and younger

Additional documents you may need:

Lost, stolen or damaged Travel Document – PPTC 203

Complete the Statutory Declaration in Lieu of Guarantor – Pick up in person at the nearest Passport Canada office

IMM 5562 – Must use if applying for the first Travel Document and your home country’s passport has been taken away by Immigration Canada or CBSA.

Did you know Immigroup offers a paid service for Travel Document Applications? We can do the following:

Fill out the application make sure everything is perfectly in order & not rejected troubleshoot and answer all your questions, to learn more, click here ., section 1: refugee travel document personal information – pptc 190 or 192.

Most things in this section are straightforward, but two issues that people get stuck on are:

What is a UCI?

You can find this on your immigration documents (for example: Record of Landing paper). It will be 8 to 10 digits with one or two hyphens (-) in the middle of the number. UCI (Unique Client Identifier) is just your client identification number: the number that IRCC uses to identify you in your dealings with them.

Anticipated date of Travel: How can I get a Refugee Travel Document Urgently?

To get a travel document expedited, you will need to show proof of urgency. Not all urgencies are treated the same by IRCC. Here are the best to worst urgent reasons.

Note: IRCC states in their instructions in section A, ‘We recommend that you not finalize your travel plans until you receive the requested travel document.’ This may seem like good advice, but if you are thinking of simply requesting urgency or typing up a letter, this will, in most cases, not work .  You must show proof to increase your odds of success. As you’ll see below, any letter has to come from somewhere like a hospital or an employer and be on their official letterhead, written (and preferably signed) by an official of that organization. You’ll often need additional proof as you’ll see in the following table.

Note: All documents not in English or French will need to be translated by a certified translator. 

Section 2: Declaration of Guarantor – PPTC 190 or 192

It’s hard enough to find a guarantor that will give you the time, so make sure you have everything ready for them. (See the example below).

Your guarantor will need to sign the following:

• Fill out section 2 of the application form. Remember, they must have known you for at least 6 months.
• On the back of one of your passport photos, they must write, I certify this to be a true likeness of (your name).”
• They must sign their name on all supporting documents, front and back.

For more information about this subject, or If you can’t find a guarantor, read below:   

What are the guarantor requirements

• Lives in Canada,
• is a citizen or permanent resident of Canada
• and has known you for at least 6 months or more.

Must be one of the following occupations and still work or be licensed in their field.

nurse practitioner

dentist, medical doctor or chiropractor

principal of a primary or secondary school

senior administrator or teacher in a university

professional accountant

minister of religion authorized under provincial or territorial law to perform marriages

optometrist

veterinarian

notary public

professional engineer (P. Eng. or Ing. in Quebec)

senior administrator in a community college (in Quebec, a CEGEP)

judge, magistrate, or police officer

lawyer or notary in Quebec

If you don’t have a guarantor, what to do?

This option does not require the person to have known you.

• In Canada: Pick up at the nearest Passport Service Location, or you can contact Passport Canada at this link to request they send a copy to you.
• In the US: Pick up at the nearest Canadian embassy or consulate, or you can contact Passport Canada at the same link.
• Outside Canada and the US: contact your nearest Canadian embassy or consulate.
• Must be filled out by:
• Notary Public
• Justice of the Peace
• Commissioner for oaths
• (Outside of Canada) Canadian or British diplomat. A local member of parliament or civil servant (government official) is also suggested. Check with the Canadian embassy or consulate if a local notary or lawyer is acceptable.

Important: The person you used to fill out your Lieu of Guarantor CAN’T be your same reference.

IRCC’s web page states that you can’t use the same references on the Statutory Declaration in Lieu of Guarantor form that you included on your passport or travel document application. In other words, if you have already used a guarantor for your passport application, you’ll have to find another guarantor for your Statutory Declaration in Lieu of Guarantor form.

The government statement does not really make sense for your travel document, seeing that if you have a guarantor for your travel document you don’t need a Statutory Declaration. 

Section 3: Proof of Immigration Status in Canada – PPTC 190 or 192

Here is an excellent example from the IRCC website. If you need help finding your immigration status document number, click here .

Here are the steps:

• Fill out the section below
• Make copies of your immigration documents. Remember, your guarantor will need to sign the front and the back of the documents. You can send the original, and no signature is required, but this is not recommended.

Required Identity documents

An official translator/translation company must professionally translate any documents that are not in English or French. Look for a stamp or seal with a membership number of a professional translation association in Canada or abroad. If the seal or stamp is not in English or French, it must also be translated. 

• A copy of an original document signed by your guarantor
• If you have: a valid passport or travel document issued in your name
• 2 Passport photos (Go to a professional passport photo location) *
• On the back of one of the photos, your guarantor needs to write the following statement, “ I certify this to be a true likeness of (your name).”
• The photographer will need to indicate the company address and date on the back of the photos (this usually is done by the photographer’s business stamp).
• Phot size will be 50 mm wide by 70 mm high (2 inches wide by 2¾ inches high).
• Please note: A small number of photos do get refused .

Additional Documents you may need.

• Change of name document
• Replacing a lost, stolen, or damaged travel document – PPTC 203
• Change of sex application – This is a provincial jurisdiction, and the relevant application for your province can be found online.

Note: If you are filing a refugee claim and your home country’s passport is taken away from you at your port of entry by Immigration Canada or CBSA, the official will fill out form BSF 698 if the document seized is a Travel Document or Identity Document, or form IMM 5265 for other documents. The official is then required to provide you with a copy of the form they have filled out. Your passport will be scanned and digitally uploaded to the government’s Global Case Management System (GCMS).

• This is done when there are concerns about the legitimacy of your refugee claim.

Section 4: Previous Canadian Travel Document – PPTC 190 or 192

You will have to return your old travel document.

Note: if you have a valid visa, you can request that your old travel document be returned. You will have to indicate this request in a letter.

FAQ – Section 4

I am renewing my refugee travel document; will i get the old one back.

You need to make a formal request to have your Travel Document returned. For most people, this request is made because your old Travel Document or Certificate of Identity still has a valid visa in it.

When should I renew my Travel Document or Certificate of Identity?

We recommend applying 6 to 9 months before expiration, but you can apply 12 months before.

Tip: If you still have a valid visa in your current travel document, you can request to have the old document returned.

I have an expired Travel document or Certificate of Identity; do I still need to return it?

All documents must be returned unless they have expired over 5 years.

I have lost my old, expired travel document; what do I do?

You must fill out a lost passport application PPTC 203

Section 5: Citizenship and Travel Documentation – PPTC 190 or 192

Do you have valid travel documents or passports.

The reason they are asking you this is because Refugee Travel Documents are for people that can’t use their home country’s passport. If you are still in possession of a valid passport, you will need to give it up and mail it in with this application.

Have you visited another country since you entered Canada?

If you have travelled, list all dates. if you need more room to put all dates, click to download the document here and attach this to your application.

Section 6: Documents to Support Identity – PPTC 190 or 192

You need to have an ID that:

1) has a photo,

2) has your signature, and

3) is valid (Date hasn’t expired).

• It can be a Provincial or Federal ID.
• It’s recommended that the ID is issued in Canada, but you can use IDs from other countries (for example, a driver’s license from your home country)
• You will need one ID. This ID must have a photo of you, and your signature and not be expired . The best document to use is a provincial Driver’s License (for alternative solutions, read below).
• Make a colour copy of this document front and back .
• Your guarantor will have to sign and date the front and back of each copy of your ID. Note: Your guarantor will have to verify the original ID with the copies, so bring everything with you.

Note: You can send original documents, but we don’t recommend this option.

What if you don’t have an ID with a photo?

If you don’t have any ID that meets the above requirements, you can apply for a Provincial ID card. Most provinces in Canada have one. See our list below.

*Some provinces may waive the fee for refugees.

Last resort, you can send in a combination of a few documents, but you will need to check with the IRCC call center to ensure these documents will be excepted. 

Section 7: Additional Personal Information – PPTC 190 or 192

Here you just need to give your address and work history for the last two years.

Section 8: Refernces – PPTC 190 or 192

You will now need to find two people who have known you for at least 6 months, or more.  

Tip: Find two people that will always pick up their phones during the daytime . The Passport Program call center will call a few times but if your references don’t answer the phone then at some point, they will simply give up and your application can be put on hold or returned to you.

Note: Ask your references to let you know when the call came in, because at this stage of the application process, this usually means you are close to getting your Travel Document.

Section 9: Emergency Contac – PPTC 190 or 192

This is in case you have an emergency while traveling. Always a good idea to have someone close to you listed here. If you don’t have anyone in Canada, you can put family or friends from outside of Canada.

Last Step: Review and Send to the government 

• Two Passport Photos
• Colour copy of proof of immigration status in Canada – signed and dated by guarantor
• Copies of ID, front and back – signed and dated by guarantor
• Original Travel Document – if applicable
• Proof of urgency – If applicable
• Canada Post Xpresspost package (keep tracking info)

Centralized Network – Certificate of Identity Section

Place du Centre,

Commercial Level 2

200 Promenade du Portage

Gatineau QC

Tip: if you are applying for urgent reason, then on the outside of the envelope write in big letters “ URGENT ”.

How to Track and communicate about your application?

This question usually gives most people the most frustration . Getting through, getting a non-templated answer from the government is not easy. What seems to work is persistence, so keep reaching out through the different channels we have listed below. 

You have 2 options in tracking or contacting: 

• Webfrom click here (Recommended)
• Calling IRCC’s call center at 1-888-242-2100 (difficult getting through) 

Note: Calling Passport Canada 1-800-567-6868, will not work. 

What is a Refugee Travel Document?

This document is issued to Protected Persons in Canada (Refugees) or persons in need of protection.

What is a Certificate of Identity?

This document is issued to Permanent Residents of Canada that meet one of the following:

• Not Protected Persons
• Are Stateless
• Can’t get a passport or travel document for their home country

What is the definition of “Persons in need of protection”: According to the IRPA a protected person is someone who is given the protections afforded a convention refugee but not may not fit the Geneva Convention’s legal definition of a convention refugee.

Protected person

(2) A protected person is a person on whom refugee protection is conferred under subsection (1), and whose claim or application has not subsequently been deemed to be rejected under subsection 108(3), 109(3) or 114(4).

Will I get a Travel Document or Certificate of Identity?  

If you are a refugee and are now a protected person in Canada, you will get a Refugee Travel Document. If you are stateless or not a protected person, you will get a Certificate of Identity.

Which Document allows me to travel more?

A travel document is better because more countries give the holder visa-free travel.

What are the limitations of these documents?

• It can’t be used to travel back to your country of citizenship (The country you claimed you needed protection from).
• Visa may be required. Once you get your document, you will need to contact each country you wish to travel to.

People that are eligible for Travel Documents or a Certificate of Identity

What are Convention Refugees:

What are Protected Persons: 

What are Stateless Persons: 

What are Permanent Residents of Canada in Special Circumstances:

Who issues Canadian Travel Documents? 

All documents are created in Gatineau, Quebec, by Passport Canada. The location where they make the passport is 210 Rue Champlain, Gatineau, QC J8X 3R5. It is officially called the Gatineau-Hull Service Canada Centre and Passport Services. IRCC is responsible for the processing, and Passport Canada creates the document.

How long is a Travel Document or Certificate of Identity valid?

Travel Document or Certificate of Identity: Typically, for 5 years but they can sometimes be valid for only 1 year.

Certificate of Identity issued in Canada: Typically, it’s issued for 1 year or more. 

Can I get a Travel Document outside of Canada?

Travel Documents are issued inside of Canada. In case of an emergency outside of Canada, you will need to contact a Canadian Diplomatic Mission (Embassy or Consulate) outside of Canada. Click here for the entire directory .

What age do I have to be to apply for a Travel Document?

You can be of any age . There are applications for adults (16 years and older) and children (15 years or younger).

Travel Document or Certificate of Identity for children.

Any parent can apply. You will need one of the following documents to prove you are the parent:

• The child’s Long Form Birth Certificate (this certificate will have the child’s information and parents on it. This is not the short form birth certificate).
• The child’s Adoption Order showing the name of both the child and the adoptive parent.
• The parent’s passport as long as the child is listed on the parent’s passport.

If Separated or Divorced:

• Divorce papers showing custody of the child or other legal document detailing any custody arrangements for the child.

Child’s legal guardian:

• Proof of legal guardianship

What is the immigration status document number?

Most immigration documents will have a document number usually located in the upper right-hand corner of the document. It helps the issuing authority keep track of the documents they issue.

Where do I find the Date of issue and date of expiry?

It depends on the document.

• On your Refugee Travel Document – if it’s in the form of a card it will be on the front near your photo. If it’s in the form of a passport (the Blue Passport) you will find that information on the inside near the beginning.
• On your Permanent Resident card, they don’t have a Date of Issue, but they do have a Date of Expiry located on front of the card in the lower middle section.
• On your Temporary Resident Permit, your date of issue and expiry date are located below your name on the upper right-hand side.

What countries can I travel to with my Refugee Travel Document or Certificate of Identity?

Most countries will require a vis. Refugee Travel Documents is not a Canadian passport and will come with limitations.

In most cases, after you have gotten your Travel Document will need to apply for a visa to the country you are planning to travel to.

Here are the steps to take:

*see below for visa-free countries

Contact the Embassy of the countries you plan to travel to. Here is the complete list of all Diplomatic Missions in Canada .

• You must ask if a Canadian Travel Document holder is visa-free or requires a visa .
• If visa-free, what are the rules or limitations (for example, 90 days visa-free)
• If the visa is required:
• What application needs to be filled out – and where to find it?
• Processing timelines and costs
• Documents they will need from you (for example, banking information, Hotel addresses or booking confirmation).

Visa-free countries for a Canadian Refugee Travel Document or Certificate of Identity.

The Geneva Convention of 1951 established the status of refugees and the protections that should be given to them. Some, but not most, of the countries that signed the convention allow visa-free travel for refugees with a travel document.

• Czech Republic
• Liechtenstein
• Netherlands
• South Africa
• South Korea
• Switzerland
• United Kingdom
• Vatican City

Can I use the eTA program with my Travel Document?

It depends.

• If you’re travelling to Canada on a refugee travel document issued abroad , you cannot apply for an eTA. Instead, you will need a Visitor Visa.
• If you have a Canadian refugee travel document , you are exempt from both visa and eTA travel requirements when travelling to Canada. However, other countries may still require a visa.
• If you are a refugee with lawful permanent resident status in the US, but without a passport, you can still travel to Canada visa-free if you have your I-571 (US Refugee Travel Document) and proof of your lawful permanent resident status. 

Do Canadian Refugee travel document holders need a visa if travelling to the United States?

Yes, you must apply for a visa to visit the US.

I am eligible to apply for Canadian citizenship. Should I still apply for a Travel Document?

You should apply for both. Your Canadian citizenship will take time, but once you get it, you can apply for a Canadian Passport and return your Travel Document. 

What is the fee for a Canadian Travel Document?

The fee for a Canadian Travel Document is CDN$120. If you are replacing a lost or stolen document, an additional $45 will apply. Most of the above fees are non-refundable ($25 is refundable).

What is the fee for a Certificate of Identity?

The fee for a Certificate of Identity is CDN$260. If you are replacing a lost or stolen document, an additional $45 will apply. Most of the above fees are non-refundable ($25 is refundable).

How do you pay the government fee?

• Use a major credit card – section D of the application
• Certified cheque, money order (Canada Post or Bank). Payments for Travel Documents or Certificate of Intensity must be made to Receiver General for Canada .

What is the mailing address? 

Courier with tracking: Recommended (Keep tracking information – Use Canada Post or any major courier company)

Gatineau QC 

Regular Mailing:

OSC PPT-COI

PO BOX 9783 STN T CSC OTTAWA ON K1G 5G8

How to Contact Passport Program for additional questions?

• Walk into a Passport Canada Service Center (Go to Google maps, type ‘Passport Canada near me’ or Click here ).
• To use the webform click here
• You will need to contact IRCC for tracking and general information at 1-888-242-2100

Calling Passport Canada will not work: Toll-free call 1-800-567-6868 – from 8:00 a.m. to 4:00 p.m., Monday to Friday, Easter Standard Time.

If you do call Passport Canada, this will be the message, “Certificate of Identity and Refugee Travel Documents should now be directed to IRCC Client Support Center.”

I sent my application, but I changed my address; what should I do?

Contact the IRCC call center. See the section, ‘How to track and communicate about your application?’ on this web page located just above the FAQ section.

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Get certified true copies of a passport or other travel document

Some organizations may ask you for a certified true copy of your Canadian passport or other travel document.

A certified true copy is a reproduction of part of your travel document that’s been

• validated by an officer against the electronic passport record
• certified as a true and authentic copy of the original
• signed and dated by a Passport Program officer

It doesn’t include any pages from your passport or other travel document with visas or stamps.

We no longer emboss certified true copies  New

As of September 22, 2023, we only sign the copies. We don’t emboss dry seals onto them anymore.

Signed vs unsigned copies

Some organizations need certified true copies of your signed passport or other travel document. If you aren’t sure what copies are required, contact the organization and ask them.

If you ask for certified true copies when you apply for a passport or other travel document, you’ll get copies of your unsigned document.

If you need copies of your signed passport or other travel document, you should

• wait until you get it
• sign it when you get it
• then apply for a certified true copy with the signed document

For more information, contact us .

How to get certified true copies of your passport or other travel document

Where are you applying from?

When do you need the document?

How do you want to apply?

The service standard for both is the same. However, we suggest you apply in person at a Service Canada Centre.

Where in Canada are you applying from?

• British Columbia
• New Brunswick
• Newfoundland and Labrador
• Northwest Territories
• Nova Scotia
• Prince Edward Island
• Saskatchewan
• In 2 to 9 business days
• By the end of the next business day
• United States
• Outside Canada and the United States

In Canada: If you’re applying by mail and need the copy in 10 to 20 business days or more

1. complete the form.

Download the Request for certified true copy of Canadian travel document [PPTC 516] (PDF, 1.8 MB).

2. Mail us your application and payment

• a completed  Credit card payment authorization form [PPTC084] (PDF, 98 KB)
• a  certified  cheque or money order made payable to the Receiver General for Canada
• Sign your passport  before  you submit it.

Mailing instructions for Alberta, Manitoba, Ontario, Quebec and Saskatchewan

Mailing address (non-courier)

Government of Canada Passport Program Gatineau, Quebec  K1A 0G3

Courier address

Government of Canada Passport Program 22 De Varennes Street Gatineau, Quebec  J8T 8R1

Mailing instructions for British Columbia, Northwest Territories, Nunavut and Yukon

Government of Canada Passport Program PO Box 4000 STN LCD 3C Mississauga, Ontario  L5K 0A9

Mailing instructions for New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island

Applying in person

You must provide proof that you need the passport . New

• Complete the form Request for certified true copy of Canadian travel document [PPTC 516] (PDF, 52.47 KB) .
• complete the required fields
• click on Passport services: appointment request for a passport service
• check the box beside If you need to apply in person, select this option
• Service Canada will call you back to schedule your appointment.
• Make sure you sign your passport.
• We don’t accept cash or personal cheques.

In Canada: If you’re applying in person and need the copy in 10 to 20 business days or more

2. decide how you want to submit your application.

If you’re applying in person and need your passport in 10-20 business days

By appointment

You can book an appointment online  (opens in a new tab)   .

Some locations have a high demand for appointments. Their availability may vary.

Without an appointment (walk-in)

Avoid potential lines by applying at a Service Canada Centre . Your application will be processed within 20 business days, plus mail time.

You can get walk-in services at a Service Canada Centre or a passport office  (opens in a new tab)   . If the location is busy, we may prioritize people who need a passport within 48 hours.

Someone else can submit your application for you if you can’t go yourself. Learn more about who can submit a passport application on your behalf  (opens in a new tab)   .

3. Go to the Service Canada Centre and pay the fee

• credit card or prepaid card (Visa®, MasterCard® or American Express®)
• in Canadian funds
• with the exact amount

In Canada: If you’re applying in person and need the copy in 2 to 9 business days

2. learn how to submit your application and pay your fees.

If you’re applying in person and need your passport in 2 to 9 business days

You may need to provide proof that you need the passport .

You can book an appointment online     (opens in a new tab) .

Go to a passport office with express pick-up service  (opens in a new tab)   .

If the location is busy, we may prioritize people who need a passport within 48 hours.

3. Go to the passport office and pay the fee

Bring your completed form and the passport to be certified.

In Canada: If you’re applying in person and need the copy by the end of the next business day

If you need your passport by end of next business day

• You do not need an appointment.
• You must provide proof that you need the passport .
• You can check walk-in wait times (opens in a new tab)   before you go.

Applying from the United States

You must mail your application and your passport to our office in Canada.

• a completed Credit card payment authorization form [PPTC 084] (PDF, 98 KB)
• a certified cheque or money order made payable to the “Receiver General for Canada”
• Make sure you sign your passport before you send it.

We’ll mail the certified copy and your passport to your address in the United States by courier. The 2 documents may arrive in 2 separate packages.

Applying from outside Canada and the United States

You need to apply in person.

First, pay the fee  (opens in a new tab)  

• If you choose to pay in person, contact the embassy or consulate to find out what payment options are available before you go.

After you pay, submit your payment receipt with your passport and completed form to the nearest Canadian embassy or consulate .

Make sure you sign your passport before you submit it.

3. Get your certified true copy

The office you applied at will let you know when your copy is ready, and when and how you can pick it up.

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