book a prison visit at littlehey

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Hmp-yoi littlehey.

• Inside Time Reports
• 13th December 2014
• East of England , Male Cat. C , Prison Visit

Prison information

Address: HMP-YOI LITTLEHEY Perry, Huntingdon, Cambridgeshire, PE28 0SR Switchboard: 01480 335 650 (option 1) Managed by: HMPPS Region: Cambridgeshire Category:  Male Link to:  https://www.gov.uk/guidance/littlehey-prison

Description

Littlehey is a prison near Huntingdon, Cambridgeshire for men convicted of a sex offence.

Visit Booking: On-line

Use this online service to book a social visit to a prisoner in England or Wales you need the:

• prisoner number
• prisoner’s date of birth
• dates of birth for all visitors coming with you

The prisoner must add you to their visitor list before you can book a visit.

You’ll get an email confirming your visit. It takes 1 to 3 days.

ID: Every visit

Children’s Visits:

Acceptable forms of ID

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2 thoughts on “ HMP-YOI LITTLEHEY ”

can I get Littlehay’s governor’s name and email address? It is urgent. Thanks

Littlehey is no longer a YOI

Editorial Comment: Thank you for that information. HMP still list it as HMP/YOI. We will update information ASAP.

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Littlehey Prison Information

• Accommodation: The prison consists of multiple residential units with individual cells or shared accommodation for inmates. The cells are equipped with basic amenities, including beds, personal storage, and sanitation facilities.
• Education and Vocational Training: Littlehey Prison provides educational programs to help inmates improve their literacy, numeracy, and other skills. Vocational training opportunities are also offered to enhance employment prospects upon release.
• Work Opportunities: Inmates have access to work opportunities within the prison, such as maintenance, cleaning, kitchen, and other designated roles. These work activities aim to develop skills, a sense of responsibility, and a work ethic.
• Healthcare: Littlehey Prison has an on-site healthcare unit staffed with medical professionals who offer primary healthcare services to prisoners. Mental health support, substance abuse programs, and specialist services are also available.
• Sports and Physical Activities: The prison promotes physical fitness and well-being by providing access to sports facilities and organized activities. These activities aim to promote positive lifestyle choices and encourage teamwork.
• Family Contact: Littlehey Prison recognizes the importance of maintaining family relationships and supports visits and contact with family members, subject to specific guidelines and regulations.
• Resettlement Support: The prison offers pre-release planning and support to help inmates prepare for their eventual release. This may include assistance with accommodation, employment, and access to community-based support services.

Contact Information

Booking a visit to littlehey prison.

• Tuesday to Friday: 2pm to 4pm
• Saturday and Sunday: 9am to 11am and 2pm to 4pm

Unlimited Prison Phone Calls Package

• Be on the prisoners visits list
• Book your visit in advance
• Have the required ID when you visit
• At least one visitor must be over 18
• There may be a limit to the number of visits a person can have. You can check this with Littlehey Prison.

Littlehey Prison

Tel: 01480 335 000  –  Perry, Huntingdon, Cambridgeshire PE28 0SR

HMP Littlehey is a category C prison. It holds both sentenced and convicted male adults and young adults, and has a capacity of 1,206. It’s a purpose-built building which opened in 1988, though previously, a borstal had stood on the same site. Over the years, the prison has expanded considerably, with further units being added in 1997, 2003 and 2010. It also has an all-weather sports pitch, an education centre and gym. If you’d like directions to HMP Littlehey, please view the map on this page.

Tel: 01480 335 000

Operational capacity: 1206

Perry, Huntingdon, Cambridgeshire PE28 0SR

Prison Phone have been saving inmates at HMP Littlehey money on their calls from the prison to any UK mobile phone since 2013.

We do this by allocating a dedicated and secure local number to your mobile phone, this means when the inmate at Littlehey prison calls the new local number we have provided they will be charged at just the local landline rate (around 10p per minute) rather than the standard mobile rate (which is around 40p per minute).

This in turn helps to stretch the inmates PINS phone credit further and reduces the amount you need to send in for them to top up!

Send me Littlehey prison details via FREE SMS

Mobile number:

Here’s some facts about Littlehey Prison

HMP Littlehey is a category C prison in Perry, Cambridgeshire. Opened in 1988, the prison has capacity to hold 1,206 men.

There are 12 residential units. A, B, C, D, J, K, and L hold the general population. E is the induction wing. F and G are the enhanced prisoners wings. H is the drug rehabilitation wing. I wing holds the older prisoners.

Before HMP Littlehey, the site was known as Haynes Hall Youth Custody Centre until 1983, when it was closed and demolished.

Max Clifford was sentenced to eight years in prison in 2014. He spent four weeks of that sentence in category B prison HMP Wandsworth, and is due to spend another 5 years – until 2022 – in there. In 2014, he was sent to court, where the jury found him guilty of eight out of eleven counts of indecent assault.

To view the latest HMIP inspection report, click here .

Visiting hours are 09:15 – 11:15 & 14:00 – 16:00 Tuesday – Friday, and 09:00 – 11:00 & 14:00 – 16:00 Saturdays and Sundays.

One of HMP Littlehey’s most famous inmates is Max Clifford.

Prisoners have access to a range of courses, from basic skills to degree level learning.

A 2003 report suggested that the prison was not doing enough to help prisoners reintegrate after their sentence was complete.

Prison Phone offers phone tariffs that reduce the costs of calls from this prison by up to 75%! This enables prisoners to get the support and love that they are missing from home, while reducing costs for the inmate. Find out more below.

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Book a visit to prison

You will need to book a visit if you want to see someone in prison. You can book online to arrange an in person visit or a virtual visit with a prisoner or you can telephone the prison Visits Booking Office.

If you haven't visited a prison before you will need to phone to book your visit. You will be provided with your unique visitor identification number. Once  you have this you can start to book online.

Booking online

To book online for an in person visit or a virtual visit you will need:  

• to have previously booked a visit
• the visit reference number for the prisoner
• the prisoner's number
• your unique visitor identification number
• your date of birth
• your e-mail address and contact number
• the unique visitor identification number and dates of birth for all additional visitors (not needed for a virtual visit)

If you do not have these details, you should phone the relevant booking office.

Booking by telephone

To book a visit by telephone you will need:

• the visit reference number for the prisoner 
• the unique visitor identification number and dates of birth for all additional visitors

If you don't have a unique visitor identification number, you can get one from the booking office which you can use for future visits.

If the person you are visiting has just arrived in prison you will need to ring the booking office and they can arrange a visit.

Virtual visits

A virtual visit can last up to 20 minutes. The visitor can use a personal computer, mobile device or smartphone to have this meeting with the prisoner.

All virtual visits are supervised, if NIPS become aware of any behaviour, language or actions which are considered inappropriate, this will result in the visit ending early and possible removal of the facility in the future.

• Guide to arranging an online visit
• Privacy notice  explaining your rights to privacy when you arrange an online visit

Registering for visits

All visitors need to be registered in the prison they are visiting. When you arrive at Visits Reception you need to be photographed, have a scan taken of your finger and you should bring identification.

• more information about registering for visits

Bringing proof of identification to prison

When you first visit someone in prison, you will need to be registered on the prison system as a visitor. You will need to bring proof of identification with you when you are being registered.

• more information about the types of identification needed

Useful links

• Visiting someone in prison

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What to do next

Comments or queries about angling can be emailed to [email protected] 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912 Email  [email protected]

Discretionary support / Short-term benefit advance

Call 0800 587 2750  Email  [email protected]

Disability Living Allowance

Call 0800 587 0912  Email [email protected]

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to [email protected] or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service .

For queries or advice about Child Maintenance, contact the Child Maintenance Service .

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit .

If you can’t find the information you’re looking for in the  Coronavirus (COVID-19) section , then for queries about:

• Restrictions or regulations —  contact the Department of Health
• Travel advice (including self-isolation) —  contact the Department of Health
• Coronavirus (COVID-19) vaccinations — contact the  Department of Health  or  Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email [email protected] and for queries about your certificate, email [email protected] .

For queries or advice about criminal record checks, email [email protected]

Application and payment queries can be emailed to  [email protected]

For queries or advice about employment rights, contact the Labour Relations Agency .

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email  [email protected]

For queries about the High Street Spend Local Scheme,  email  [email protected] .

For queries about:

• Car tax, vehicle registration and SORN contact the Driver and Vehicle Licensing Agency (DVLA), Swansea  
• Driver licensing and tests, MOT and vehicle testing contact the Driver & Vehicle Agency (DVA), Northern Ireland

For queries about your identity check, email [email protected] .

For queries or advice about passports, contact  HM Passport Office .

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email  [email protected]

For queries or advice about pensions, contact the  Northern Ireland Pension Centre .

If you wish to report a problem with a road or street you can do so online in this section .

If you wish to check on a problem or fault you have already reported, contact DfI Roads .

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service .

For queries or advice about rates, email [email protected]

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact  Smartpass - Translink .

If you have a question about a government service or policy, you should contact the relevant government organisation directly .  We don't have access to information about you.

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The Good Book of Prisons

What's good in prisons across England & Wales

The prisoners felt ‘very safe’, with good staff-prisoner relations and staff ‘who really want to help’. They noted a wide range of peer mentors and support workers (in noticeable T-shirts), who were ‘well-embedded’ into the regime and supported by management, highlighting in particular PID workers and VR reps (‘Buddies’) who mediate on wings other than their own (to avoid being targeted on their own wings), and praised support for minority groups. Reception and induction were ‘excellent’, again supported by prisoners. They also rated the library, education – with support for special needs, distance learning, and ‘great’ teaching staff highlighted – plus workshops linked to vocational training. Two ‘great’ gyms and staff, and ‘excellent’ healthcare were other positives, as were visits (2+ hours, family days, a VICs day) and the ‘great’ staff who managed them (‘you couldn’t ask for more’), as well as green and ‘airy’ grounds – and the food.

The Officers said staff relationships were ‘fabulous’ and mutually supportive (‘better than anywhere else’). POELTS were made very welcome and had two ‘excellent’ full-time mentors. The staff ‘bistro’ was praised (especially morning ‘bacon butties’!), as were the ‘beautiful’ grounds which benefited all. They thought staff-prisoner relations were ‘good’ and also picked out the mentors and reps (detailed above) as ‘a great help’ to staff, and again praised reception and induction, as well as the gym, including for staff. The staff recognition scheme (with prisoners also making nominations) was another positive.

The managers also picked up on staff-prisoner relations and relations between staff at all levels, creating ‘a real community feel’. They too valued the range of mentors and reps, minority group support (especially for older prisoners), education, reception and induction, visits, and the grounds, as well as staff recognition and the ‘bistro’. The new Enabling Environment wing was another positive.

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Prisons · Cambridgeshire

Overcrowding.

Certified Normal Accommodation (CNA): 1114

Population: 1229

Littlehey is a category C prison for men who have been convicted of sexual offences. It was previously a Young Offenders Institution.

Read Littlehey’s latest inspection report here.

About this information

Certified Normal Accommodation (CNA) is the prison service’s own measure of how many prisoners can be held in decent and safe accommodation. Any occupancy above CNA means that the prison in question is overcrowded.

Prisons in England and Wales fall into four separate security categories. Some prisons can operate under more than one category.

Category A : Category A prisons are high security prisons, holding those individuals considered the most threatening to the public should they escape. Category A prisons should not be overcrowded, given the high levels of security required.

Category B: Category B prisons, or local prisons, are the largest category of prison. They tend to hold un-sentenced prisoners, prisoners on remand awaiting trial, short-sentenced prisoners or those newly sentenced and awaiting transfer to another prison category. Category B prisons tend to be the most overcrowded, with a constantly churning population.

Category C: Category C prisons are sometimes called ‘training prisons’. They are meant to offer education and training to prisoners and the vast majority of prisoners on longer sentences will spend time in Category C accommodation. Historically not overcrowded, we now see more and more Category C prisons running overcrowded regimes.

Category D: Category D prisons offer open conditions and house those who can be reasonably trusted not to try to escape. Prisoners in Category D prisons will be given Release On Temporary Licence (ROTL) to work in the community or go on home leave, usually returning to the prison in the early evening. The majority of Category D prisoners will be towards the end of their sentence, and their period in open conditions is preparing them for their eventual release. Category D prisons tend not to be overcrowded.

Tagged with

• inspection reports
• overcrowding
• prison watch

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Prisoners’ Family Services

Positive family relationships are associated with reduced risk of reoffending. Lord Farmer Review 2017

Visiting a relative in prison can be extremely traumatic and confusing, especially for a child or young person.

This can involve a whole range of mixed emotions including sadness, fear, anxiety, anger, shame and embarrassment. These feelings are all very common and understandable, but can sometimes be difficult to cope with without expert support, advice and guidance.

As well as providing a reassuring welcome at our visitors’ centres, we offer a range of services for families.

Please note: Families and friends of prisoners who need advice or who have any questions can contact any of our visitor centre staff via email using the links below.

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Visitors Centre, HMP Bure, Jaguar Drive, Badersfield, Norfolk, NR10 5GB

01603 326252

Email: [email protected]

Visiting Times

Please Note; HMP Visiting Times are subject to change, sometimes at short notice. Please refer to  https://www.gov.uk/prison-visits   or contact our visitor centre if unsure

Getting here

By bus:  A subsidised bus service is provided from the bus and train stations in Norwich to get you to HMP Bure. Please telephone 01603 326252 to book a seat.

By train:  The closest train station is Norwich, which is 14 miles from Bure Prison. From the train station, travel can be arranged to the station by bus (see above), or taxi.

By car : Use postcode NR10 5JL in your sat nav. This will take you to the end of the prison drive, where you will see signs to HMP Bure.

Parking is available at the prison, including spaces for Blue Badge holders.

Disabled access

The visitors centre is wheelchair accessible.

If you are concerned about someone in HMP Bure you can contact the Safer Custody Team on the number below.

01603 326012

HMP Chelmsford

For the latest information on the booking in process for visits please see here ..

The Ormiston Families team is based in a bright and welcoming visitors’ centre just outside the perimeter walls of the prison. We provide support, information and a personal welcome to help visitors access the available services.

How do I book a visit to HMP Chelmsford’s Visitors’ Centre?

All visitors to HMP Chelmsford must book their visit in advance. Visits can be booked online  here .

Visiting Centre Opening times

• Monday – Thursday: 12:30 – 16:15
• Saturday: 12:30 – 16:15
• Sunday: 12:30 – 16:15

Visits gate opens 13:30 – 14:00.

• Monday – Thursday: 14:15 – 15:45
• Saturday: 14:15 – 15:45
• Sunday: 14:15 – 15:45

You cannot arrive later than 14:15 on afternoon visits as you will NOT be permitted entry.

Remember to bring ID with you!

How do I get to HMP Chelmsford Visitors’ Centre?

Visitors’ Centre HMP Chelmsford 200 Springfield Road Chelmsford CM2 6LQ

You can get to HMP Chelmsford’s Visitors’ Centre by car or public transport.

There is disabled access to the centre and the prison. Please inform staff of any additional needs prior to arrival. You can contact the visitors’ centre on 01245 552452 or [email protected] .

By car There are two disabled parking bays available outside the prison entrance for visitors. These can only be used by visitors who have an official Blue Badge disabled parking permit.

For other visitors, the nearest public car park is Riverside Ice and Leisure on Victoria Road, a five-minute walk from the prison.

By public transport

Train : Direct trains from Liverpool Street arrive at Chelmsford train station. There are taxis at the station or it is a 15-minute walk.

Walk : 15-minute walk from the railway station, follow the signposts.

Bus : you can catch a number 54 or 56 to and from the prison to Chelmsford railway station.

Local taxis : Fairway 01245 355 555   Happicabs 01245 443 443   Taxi Bus 01245 350 350.

Frequently asked questions about visiting HMP Chelmsford Visitors’ Centre

What am I allowed to bring with me on visits? You will need to bring ID. Acceptable forms of ID for adults are : passport, driving licence, EC ID card, senior citizen public transport pass or citizen card.

Please see list of acceptable forms of identification here.

The prison does not accept letters as a form of ID including police, benefits, solicitor, etc. Student ID cards are also not an acceptable form of ID.

You are allowed to bring £20 per Adult (without Children) and £30 per adult (with children) IN COINS ONLY you can change money at the tea bar in the visitors centre.

Visitors Dress Code: All visitors must be appropriately dressed, the visits hall is a family friendly environment. It is not acceptable for visitors to show excessive flesh. There is to be no ripped clothing (ripped jeans). Skirts/dresses/shorts should be just above the knee or longer (no miniskirts or very short shorts). Upper garments should not be low cut and have no thin straps, males not to wear vest tops. No football tops/sports kits. No hooded tops or camouflaged clothing. Please note that you can only wear wedding or engagement rings and small studs inside the prison.

Please note:

• If you do not meet the dress code you will be refused entry.
• If you do not produce ID you will be refused entry.
• Anything else you bring with you will have to be stored in your locker until you leave.

What happens when I arrive at the Visitors’ Centre?

When you arrive at HMP Chelmsford, you will need to check in with our staff in the visitors’ centre, which is at the end of the main car park. Here you will be greeted by one of our volunteers, who will explain the procedure. Visitor centre staff will check your ID and sign you in for your visit.

Once checked in you can wait in the visitors’ centre until your number is called. Then you can make your way to the gate area.

All mobile phones and unauthorised items must be left in the visitors’ centre. There are secure lockers available for this with a £1 deposit.

Once inside the gate area, you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you can enter the visits hall. You must then report to the Prison Officer at the desk.

What’s it like inside the visits hall?

Everyone is very friendly and helpful. There is a snacks bar providing hot and cold drinks and a variety of snacks and sweets. There is also a children’s play area, where activities are provided and the children can dip in and out of the area – but no food is allowed Although the area is staffed by volunteers, parents are responsible for their children at all times.

What if I feel worried about a prisoner?

Prison Service’ and Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Chelmsford, feel free to contact the Safer Custody team on 01245 552297. This is a confidential answer machine helpline for prisoners’ families and friends to make the prison aware of any concerns regarding bullying, intimidation, suicide or self-harm. When leaving a message be sure to give the name and prison number of the person you are concerned about. These messages are checked daily.  Please note:  if your concerns are urgent, please speak to staff in the visitor’s centre or call the main switchboard on 01245 552 000.

Our services

• Children’s visits – special visits for fathers/step fathers or brothers (for young offenders who lived at home before going into prison) to spend valuable time playing and talking to their children (or brothers and sisters in the case of young offenders). One adult per family can accompany the children. Children must be 16 years old and under. The prisoner needs to apply for these visits.
• Family days – Are special visits for enhanced prisoners, these are designed for the whole family to help maintain family ties and sustain good relationships, the prisoner needs to apply for these visits.
• Play area – an area for children to play in whilst on their visit.

Concerns for a prisoner’s social care needs

If you have any concerns around the social care needs of someone in HMP Chelmsford, referrals can be made to Full Circle at [email protected] . A prisoner may be eligible for care act support if they have a physical disability, mental health need or a learning disability which means they need support with any of the following tasks; they need help getting washed, dressed, out of bed or using the toilet, they need help eating or collecting meals, or they are unable to get around the prison or in and out of their cell.

HMP Whitemoor

The Ormiston Families team is based at HMP Whitemoor Visitors’ Centre. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit to HMP Whitemoor Visitors’ Centre?

All visitors to HMP Whitemoor must book their visit in advance. Visits can be booked online here  or by calling 01354 602 800. This booking line is open 10:00 – 11:00 and 14:00 – 15:00 Monday to Friday.

Visiting times

• Social visits (A, B & C wings) Wednesday, Thursday, Saturday and Sunday: 14:00 – 16:00
• Social visits (Fens Unit) Wednesday, Thursday, Saturday and Sunday: 14:00 – 16:00
• Social visits (F wing) Wednesday, Thursday, Saturday and Sunday: 14:00 – 16:00

The visitors’ centre opens from 12:15.

Remember to bring ID!

How do I get to HMP Whitemoor Visitors’ Centre?

Visitors’ Centre HMP Whitemoor Longhill Road March Cambridgeshire PE15 0PR

You can get to the visitors’ centre by car or public transport.

You can contact the visitors’ centre on 01354 602 478 or [email protected] .

By car The visitors’ car park is situated opposite the main entrance.

Train : March railway station is approximately 1½ miles from Whitemoor. The nearest mainline station is Peterborough, with frequent connections to March. Taxis are available from March railway station.

Bus : The main bus station at Peterborough has frequent connections to March. Unfortunately, no buses stop at the prison and it is not on a bus route for drop off. Once you arrive by bus into March town centre then you would need to get a taxi to get to the prison.

Frequently asked questions about visiting HMP Whitemoor Visitors’ Centre

What am I allowed to bring with me on visits?

You will need to bring ID. Acceptable forms of ID for adults are : passport, driving licence, EC ID card, senior citizen public transport pass or citizen card.

If you cannot provide one of the above then you will need TWO different items from the following list:

• Birth/marriage certificate (showing current name)
• Bank statement (dated within the last three months)
• Young person’s proof of age card
• Utility bills (dates within the last six months)
• Medical card
• Paper driving licence.

Visitors who are under 18 years old need to bring either a birth certificate, red health book or a passport for ID.

• Anything else you bring with you will have to be stored in your locker until you leave (a £1 deposit is needed for the locker key).

When you arrive at HMP Whitemoor, you will need to check in with Ormiston Families’ staff in the visitors’ centre.  We will give you a friendly welcome and talk you through what to expect.

Once checked in you will be called after 1.15 to enrolments where they will check ID and take a thumbprint and a photo if it is your first visit or your appearance has changed. When the prison are ready you will be sent over in small groups for the searching process. All mobile phones and unauthorised articles must be left in our secure lockers.

Once inside the gate area, you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. Once they know that you have not got anything unauthorised with you, you will be allowed across to the visits hall and given a table number. Sniffer dogs will also be present outside the visits hall.

Everyone is very friendly and helpful. There is a snack bar providing hot and cold drinks and a variety of snacks and sweets. There is also a play area for the children.

Please remember that your children are your responsibility at all times inside the prison and the visitors centre.

Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Whitemoor, feel free to contact the Safer Custody team on 0800 496 2849 or speak to a member of staff at the visitors’ centre.

• Family visits – available on the first Saturday of every month with activities provided by play workers.
• Family liaison – information, guidance and support on a wide range of matters affecting prisoners’ families.

HMP Hollesley Bay

The Ormiston Families team is based at HMP Hollesley Bay. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit?

All visitors to HMP Hollesley Bay must book their visit in advance. Visits can be booked online here , or by calling the visits booking line on 01394 412 400.

• Saturday: 14:00 -15:45
• Sunday: 14:00 -15:45

How do I get to HMP Hollesley Bay Visitors’ Centre?

Visitors’ Centre HMP Hollesley Bay Hollesley Bay Colony Rectory Road, Hollesley Woodbridge, Suffolk IP12 3JW

You can get to HMP Hollesley Bay’s Visitors’ Centre by car, bus or train.

Train : Ipswich is the nearest main line station. It is 17 miles from Hollesley Bay. You can catch connecting trains to Melton Station or Woodbridge Station from Ipswich.

Bus : Ipswich is the nearest main line station. It is 17 miles from Hollesley Bay. You can catch

Frequently asked questions about visiting HMP Hollesley Bay Visitors’ Centre

How should I dress for visits to the Visitors’ Centre?

Please do not wear football, team or blue striped shirts. Females should not wear revealing clothing or entrance may be denied. Ripped jeans are also banned.

When you arrive at HMP Hollesley Bay, you will need to check in with Ormiston Families’ staff in the visitors’ centre.  We will give you a friendly welcome and talk you through what to expect.

Once checked in you will be given a coloured number card. When that number is called, you can swap the coloured card for a white card and make your way to the prison. All mobile phones and unauthorised items must be left in our secure lockers.

Once inside the prison there are stairs to the visits hall. A stair lift is available for people who cannot use the stairs, but needs to be booked in advance. Before you are allowed to enter the visits hall, you will be asked again if you are carrying any unauthorised items. A member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you will be given your table number. You can then enter the visits hall and go to the table with the number on that you have been given.

Everyone is very friendly and helpful. There is a snack bar providing hot and cold drinks and a variety of hot food, snacks and sweets. There is also a play area where children can spend time with Ormiston Families’ play workers. Activities are provided and the children can dip in and out of the area – but no food is allowed.

Prison Service’ and Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Littlehey, feel free to contact the Safer Custody team on 01234 373000 or speak to a member of staff at the visitors’ centre.

• Children’s visits- special visits for children on Wednesday mornings from 1:.00 until 12:00. These are booked by the prisoner and are for his children/grandchildren/ stepchildren under 16 years of age.
• Stories With Dad – prisoner dads can apply to record a story on to disc for their child(ren). This is open to dads, stepdads and granddads.
• Parenting courses- for dads or stepdads in prison.
• Craft box activity – for dads to send home a craft item in a box to his children.
• Family liaison- information, guidance and support on a wide range of matters affecting prisoners’ families.

HMP Norwich

Visitors Centre, HMP Norwich, Knox Road, Norwich, NR1 4LU

01603 702301

Email: [email protected]

Please Note; HMP Visiting Times are subject to change, sometimes at short notice. Please refer to  https://www.gov.uk/prison-visits  or contact our visitor centre if unsure.

There is a cut off time for visitors at which point no visitor will be allowed to enter the prison. All visitors must have been searched and sat down in the hall by 10:30am in the mornings and by 2:30pm in the afternoons. Therefore, it is important to arrive at the Visitors Centre in good time for your visit and at the very latest 15 minutes after the visit start time.

The Visitors Centre opens one hour before every visit.

Booking Your Visit

You can visit someone either face-to-face or virtually via the Prison Video App.

All visits must be booked in advance.

Bookings can be made in one of three ways:

• Call the Booking Line on 01603 708790
• Email the Booking Line on [email protected]
• Visit gov.uk/prison-visits to select the dates you wish to visit (face-to-face only).

The Booking Line is open:

Tuesday-Thursday      10:00–11:00          14:00–15:00

Fridays                        14:00–15:00.

All residents of HMP Norwich are allowed to receive three physical visits per calendar month. Enhanced prisoners are entitled to four physical visits per calendar month.

In addition, visitors can book more than one video visit per month, but only one at a time.

For all visits, whether virtual or in person, all visitors must be on the residents contact list.

Important Information about Booking Online (face-to-face only):

You will initially receive an acknowledgement email, however, you will be sent a further e-mail confirmation with the date and time of your visit.  Please allow at least 3 working days for this confirmation.  Do not assume your visit has been booked until you receive it and please be able to show the confirmation email when you arrive for your visit.

Take note if anyone has been UNAPPROVED to visit. Unapproved visitors will not be allowed in for a visit.

Getting Here

By bus:  The No. 23/23a and 24/24a buses run regularly between the prison and Norwich bus station, Norwich train station and the city centre. Ask for the prison or Knox road.

By train:  Regular trains to and from London Liverpool Street, Ipswich, Cambridge, Great Yarmouth, Sheringham and Lowestoft. From the train station, it takes approximately 20 minutes to walk to the prison. The walk is uphill. Alternatively, you can take a bus or taxi from the train station.

By car:  From the A11, join the A47 towards Great Yarmouth. Take the exit marked A1042 towards Norwich N & E & Thorpe St Andrew. The prison is signposted from inner ring road and is situated off Plumstead Road.

Free parking is available at the prison. Please park in designated areas only.

Identification

All visitors aged 16 years old or over must bring identification on every visit. Photographs of identification cannot be accepted.

If you cannot meet the requirements for identification, authorisation may be sought to a Governor in advance of the visit. Any decision made will be considered on an individual basis. If you have any questions about ID, please contact the Visitors Centre on 01603 702301 or [email protected]

Refreshments

Ormiston Families deliver the refreshments for visits on behalf of HMP Norwich. Visitors order the refreshments for their visit at the Visitors Centre before their visit. Please note that there is a limit of £20 per visit and we can only accept cash at the Visitors Centre. We have no facility to accept payment by card.

HMP Norwich has a family-friendly dress code for visitors to help promote a safe and decent environment for everyone. Please note that part of that dress code involves no ripped clothing including ripped jeans, no smart watches, no short skirts without leggings and no hoodies. Visitors can wear coats and jackets through the search areas however all visitors will be obliged to hang their coats outside the visits halls so please dress appropriately for that as the temperature in the visits hall cannot be guaranteed.

Please see the attached document for the dress code in full.

If you have any questions about dress code, please contact the Visitors Centre on 01603 702301 or [email protected]

Children’s Visits

Ormiston Families run special Children’s Visits at HMP Norwich that take place in a specially designed play room. These visits are additional to the monthly visit entitlement.

Baby Bonding Visits

These visits allow families a chance to spend some precious, quality time with their new baby within the first three months of baby’s birth.

Family Days

Family Days take place at HMP Norwich in school holidays. They allow families more time together to play games and take part in activities.

StoryBook Dads

There is the opportunity for dads to make a recording of themselves reading their child’s favourite book. The child receives the DVD of their dad which they can watch again and again.

Please ask a member of Ormiston Families staff for more details about Children’s Visits, Baby Bonding Visits, Family Days and StoryBook Dads. Alternatively you can call 01603 702301 or email [email protected]

Safer Custody

If you are concerned about someone in HMP Norwich you can contact the Safer Custody Team on 01603 706387 or email [email protected]

HMP Wayland

Visitors Centre, HMP Wayland, Griston, Thetford, Norfolk, IP25 6RL

01953 804152

Email: [email protected]

By train:  The nearest railway station is Thetford. From the station you will need to take a taxi to reach the prison, this can be booked at the station.

By car : The prison is off the A1075, around 3 miles from the south of Watton, and is signposted. The M11 and A11 trunk roads are the main routes which provide the best connection with most parts of the country. Leave the A11 at Thetford and take the A1075 towards Watton.

Flexi Bus : This can be booked from the station to Wayland (& return journey) on 0300 123 1145. It leaves Thetford station at 1.00pm & leaves Wayland to return at 4.15pm, the cost is £2.00 each way.

Free parking is available at the prison, including space for Blue Badge holders.

If you are concerned about someone in HMP Wayland you can contact the Safer Custody Team on the number below.

01953 804 000

HMP Warren Hill

The Ormiston Families team is based at HMP Warren Hill. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit to HMP Warren Hill Visitors’ Centre?

All visitors to HMP Warren Hill must book their visit in advance. Visits can be booked online here or by calling 01394 633 633. This booking line is open Monday – Thursday 09:00 – 12:00.

• Friday-Sunday: 14:00 – 16:00

How do I get to HMP Warren Hill Visitors’ Centre?

HMP Warren Hill Grove Road Hollesley Woodbridge, Suffolk IP12 3BD

HMP Warren Hill main phone line :  01394 633 400

Train : Ipswich is the nearest main line station. It is 17 miles from Warren Hill. Catch connecting trains to Melton Station from Ipswich.

Bus : bus routes are very limited and there is no service on a Sunday.

Frequently asked questions about visiting HMP Warren Hill Visitors’ Centre

Please see list of acceptable forms of identification here. .

When you arrive you will need to check in with staff at the visitors’ centre. We will give you a friendly welcome and talk you through what to expect.

Once checked in, you will be given a coloured number card and when called, you can swap that card for a white card and make your way to the gate area. All mobile phones and unauthorised items must be left in our secure lockers.

Once inside the gate area you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you will be given your table number. You  can then enter the visits hall and go to the table with the number on that you have been given.

Everyone is very friendly and helpful. There is a snack bar providing hot and cold drinks and a variety of snacks and sweets.

There is also a play area where children can spend time with Ormiston Families’ play workers. Activities are provided and the children can dip in and out of the area – but no food is allowed.

Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Warren Hill, feel free to contact the Safer Custody team on 01394 633426 or speak to a member of staff at the visitors’ centre or in the visits hall.

HMP Highpoint

The Ormiston Families team is based at HMP Highpoint. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit to HMP Highpoint Visitors’ Centre?

All visitors to HMP Highpoint must book their visit in advance. Visits can be booked online here or by calling 01440 743134.

• Monday: 14:00 – 16:00
• Friday: 14:30 – 16:30
• Saturday: 14:00-16:00
• Sunday: 09:00 – 11:00 and 14:00 – 16:00

How do I get to HMP Highpoint Visitors’ Centre?

HMP Highpoint (South) South4 HMP Highpoint, Stradishall Newmarket, Suffolk CB8 9YG

There is disabled access to the centre and the prison. Please inform staff of any additional needs prior to arrival. You can contact the visitors’ centre on 01440 743272.

Train : the nearest railway station is in Newmarket. Connecting Communities  can assist with travel to HMP Highpoint, collecting you from Newmarket railway station. The service operates Monday to Saturday but must be pre-booked. Booking line open Monday to Friday 08:00 until 16:00.  Call 01638 664304.

Frequently asked questions about visiting HMP Highpoint Visitors’ Centre

When you arrive at HMP Highpoint, you will need to check in with Ormiston Families’ staff in the visitors’ centre.  We will give you a friendly welcome and talk you through what to expect.

Once checked in you will be given a number card and ask to wait until you are called.  When you are called, you will come to the desk with your ID then be issued with a locker key.

Once inside the gate area,  you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you will be given your table number. You  can then enter the visits hall and go to the table with the number on that you have been given.

Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Highpoint, feel free to contact the Safer Custody team on 0144 074 3004 or speak to a member of staff at the visitors’ centre or in the visits hall.

• All day family visits – we hold all day family visits once a month on a Wednesday. A list of the current dates is available in the visitors’ centre. These visits are booked by the prisoners.
• Children’s visits- once a month on a Tuesday for HMP Highpoint South.
• Stories With Dad – prisoner dads can apply to record a story on to disc for their child(ren). This is open to dads, step-dads and granddads. They are recorded on the North site and sent out for your children to enjoy at home.
• Family liaison– information, guidance and support on a wide range of matters affecting prisoners’ families offered to prisoners.
• Play area – Ormiston Families staff a fully equipped play area on the South site, which is open for every visit for your children to play.

HMP Stocken, Visits and getting there

Visits are held at the following times:

• Wed:  13:45 – 15:45 Fri:  13:45 – 15:45 Sat:  09:15 – 11:15 & 13:45 – 15:45 Sun:  09:15 – 11:15 & 13:45 – 15:45

The latest that you will be allowed into visits is 10:30 in the morning and 15:00 in the afternoon. You will require a valid visiting order to be allowed a visit. Visits must be booked using the visits booking line on 01780 795156, available at the following times:

• Monday:  13:45 – 17:00 17:30 – 20:15
• Tuesday:  13:45 – 17:00 17:30 – 20:15
• Wednesday:  17:30 – 20:15
• Thursday:  13:45 – 17:00 17:30 – 20:15
• Friday:  13:45 – 16:45

You can book visits by e-mail if you want, visit: www.gov.uk/prison-visits

All you need is the name and date of birth of the person you are visiting and their prisoner number. You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. If you’ve made an online visit booking request and haven’t received a confirmation email within 1-3 working days, please call 01780 795156, lines open:

Monday: 13:45 – 17:00 17:30 – 20:15 Tuesday: 13:45 – 17:00 17:30 – 20:15 Wednesday: 17:30 – 20:15 Thursday: 13:45 – 17:00 17:30 – 20:15 Friday: 13:45 – 16:45

Only those visitors named on the visiting order will be allowed entry. This includes children. There are three types of visiting order.

•  White – Statutory, May be used at any visits session. They are valid for 28 days from the date of issue.
• Yellow – Privileged, May be used on Wednesday afternoons and Saturday & Sunday mornings only.
• Red – Closed, For closed visits and must be pre-booked.

For prisoners recently transferred into HMP Stocken, one visiting order from their previous prison will be honoured. When you arrive for a visit all visitors must produce two of the following as proof of identity: Passport, Driving Licence, Birth Certificate, Senior Citizens public transport pass, Annual public transport season ticket, Employers ID card that shows employee’s photo, Rail or bus pass with photo, Cheque book or credit card, Young person’s proof of age card, Trade Union or National Students card

There are  facilites for b aby bottles to be heated in the Visitor’s Centre on request. If you wish to breast feed in private please ask one of the staff. Breast feeding will not be allowed once you are in the visits room.

Prams, pushchairs and buggies are not allowed in the visits room. You may leave these in the Visitor’s Centre. You may take a baby’s bottle into the visits room but no nappies. These are available to you in the visits room on request from the staff.

When entering the visits room please hand your visiting order to the officer sitting at the top table. The officer will then allocate you a table. There is a WRVS refreshments bar inside the visits room selling confectionery and cold drinks. There are also hot drinks/cold drinks/snacks vending machines and a water machine. Children’s Links staff will be available to provide activities that support family ties by engaging children in arts and crafts during visits. There are highchairs and baby recliners available for very small children. If you require nappies and baby wipes, please ask one of the staff in the visits room.

Transport to the Prison

If you want to plan your journey on public transport visit the travel  web site  (click here). It is an excellent way to plan your visits.

The prison is in a largely rural area about 2 miles off the A1HMP Stocken is situated near the village of Stretton off the A1, exit onto the B668.The nearest stations are Stamford (10 miles), Grantham (15 miles) and Oakham (10 miles). You will need to take a taxi from the station to the prison.

Local taxi companies include: Oakham Berridge Taxis – 01572 756088 Young’s Taxis – 01572 813053 Kevin’s Taxis – 01572 720136

Stamford Associated Silver Cabs – 01780 482800 Star Line Cabs – 01780 763245

If travelling by car the A1 exit B668 – Stocken is signposted from this point. On arrival at the prison, please use the main car park.

Return to Stocken

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• Crime, justice and law
• Prisons and probation

Erlestoke Prison

Erlestoke is a men’s prison in the village of Erlestoke, Wiltshire.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Book and plan your visit to Erlestoke

To visit someone in Erlestoke you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have. You can check this with Erlestoke.

Contact Erlestoke if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Erlestoke
• somewhere to stay overnight

How to book family and friends visits

You can book your visit online or by telephone.

Telephone booking line: 0300 303 0634

Find out about call charges

The booking lines are open:

Monday, Wednesday and Friday: 12pm to 5pm

Tuesday and Thursday: 9am to 5pm

Visiting times:

• Thursday: 2pm to 4pm
• Friday: 2pm to 4pm
• Saturday and Sunday: 2pm to 4pm

Visitors are reminded to attend 30 minutes beforehand.

How to book legal and professional visits

To book Legal visits please email: [email protected] .

Getting to Erlestoke

Find Erlestoke on a map

The closest railway station is Westbury, which is about 7 miles from Erlestoke.

The Friends of Erlestoke Prison run a return transport service on visiting days from Westbury station and Devizes town centre.

To book the service:

Email: [email protected] Telephone or text: 07504 987190 Find out about call charges

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a visitors car park at the main gate. Parking can be arranged nearer the entrance for those with access needs. Contact Erlestoke to discuss.

Entering Erlestoke

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans. Ask at the visitors centre if you have questions about appropriate dress.

Each adult visitor is allowed to take in a small amount of coins (notes are not allowed).

There are strict controls on what you can take into Erlestoke. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by the Prison Advice and Care Trust (PACT) charity. Family and friends can relax, buy refreshments and get advice and support from the staff.

The Visitors Centre is open at the following times:

• Thursday: 12:30pm to 4:30pm
• Friday: 8:30am to 4:30pm
• Saturday: 8:30am to 4:30pm
• Sunday 8.30am- 4:30pm

Telephone: 01380 816 828 Find out about call charges

There is currently no food or drink available.

Family days

There are currently no family days being run.

Keep in touch with someone at Erlestoke

There are several ways you can keep in touch with someone during their time at Erlestoke.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Erlestoke using the Email a Prisoner service .

You might also be able to attach photos and receive replies, depending on the rules at Erlestoke.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Erlestoke .

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners in Erlestoke are given a list of approved items that can be sent to them as gifts. Contact Erlestoke for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Life at Erlestoke

Erlestoke Prison strives to provide a safe, decent and secure environment for prisoners, staff and visitors. They focus on preparing prisoners for release with training and education in a social environment.

Security and safeguarding

Every person at Erlestoke has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website .

Arrival and first night

When someone first arrives at Erlestoke, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Each prisoner who arrives at Erlestoke gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Over 500 prisoners live at Erlestoke across 8 units. Most prisoners get their own cell.

Education and work

All prisoners are expected to engage in purposeful activity during their time at Erlestoke. There are a range of opportunities to study, train or work throughout the prison.

Prisoners can work in areas such as the kitchens and the farms and gardens and earn qualifications at the same time.

Erlestoke also runs a number of accredited offending behaviour programme courses.

Support for family and friends

Find out about advice and helplines for family and friends .

Support at Erlestoke

The visitors centre at Erlestoke is run by PACT. Staff are available to help prisoners and their friends and family.

There is a dedicated helpline on 01380 816 828. You can speak to someone through this line during the visitors centre opening hours on Thursday, Friday and Saturday. Outside of those times you can leave a message and someone will get back to you when the visitors centre is open.

Concerns, problems and complaints

In an emergency.

Call 01380 814250 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Erlestoke .

Inspection reports

HM Prison and Probation Service publishes action plans for Erlestoke in response to independent inspections.

Contact Erlestoke

Governor: Tim Knight

Telephone: 01380 814 250 Fax: 01380 814 273 Find out about call charges

HMP Erlestoke Erlestoke Devizes Wiltshire SN10 5TU

Opening hours updated for visits booking telephone line.

Secure video calls update.

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated visiting information: Testing for visitors aged 12 and over.

Updated physical contact guidance

New visiting times and booking information added.

Updated visiting information in line with coronavirus restrictions

Updated visiting information in line with new local restriction tiers.

Updated visiting information in line with new national restrictions in England.

Updated visiting information in line with coronavirus restrictions.

Updated safer custody information.

Updated safer custody telephone information

First published.

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