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Oasis Travel acquires Knock Travel for undisclosed sum

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Knock Travel, the agency of Abta board member Doreen McKenzie, has been acquired by rival Northern Ireland business Oasis Travel.

The agencies will merge from May 30 and trade as Oasis Travel following the acquisition for an undisclosed fee.

Oasis Travel has five retail outlets in Lisburn, Bangor, Holywood and two in Belfast, while Knock Travel has two in Belfast.

Sandra Corkin, owner and managing director of Oasis Travel, said: “Oasis Travel and Knock Travel have long been recognised as two of the strongest independent names on the local travel scene.

“We have a similar business ethos with focus on exemplary service and a commitment to providing worldwide leisure and business travel for the local marketplace.

“Together, we have an opportunity to re-energise travel in Northern Ireland, offering market-leading technology and award-winning service through Oasis Travel & Cruise Centres.

“We are delighted to be bringing on board the highly respected team from Knock Travel, led by Doreen McKenzie whose expertise and professionalism are unsurpassed in this marketplace.

“Her involvement in the expanded Oasis Travel will be of huge importance as we shape the business for the future.”

McKenzie said: “Both businesses have enjoyed three decades of sustained success. Combining our talents, resources and vision for the future allows us to build further on those successful foundations. We are confident there is an impressive future ahead for the expanded Oasis Travel.

“Our merger will give us enhanced buying power and the opportunity to bring new destinations and valuable opportunities to our customer base.”

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Oasis Travel acquires Knock Travel in boost to tourism sector

TWO of the best-known names in the consumer and business travel trade have united as a single entity, combining more than three decades of industry experience.

Oasis Travel, one of Northern Ireland’s longest established and most successful independent travel agencies, has acquired Knock Travel for an undisclosed sum.

The merger, which will take place with immediate effect, creates an expanded agency network stretching across six prime locations in the Greater Belfast, North Down and Lisburn areas. The combined businesses will trade as Oasis Travel.

Sandra Corkin, managing director and proprietor of Oasis Travel, said: “Oasis Travel and Knock Travel have long been recognised as two of the strongest independent names on the local travel scene, each with a proven track record spanning three decades.

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"We each have a similar business ethos with firm focus on exemplary service and a commitment to providing worldwide leisure and business travel. Together we have an opportunity to re-energise the travel trade here.

“We're delighted to be bringing on board the highly respected team from Knock Travel, led by Doreen McKenzie, whose expertise and professionalism are unsurpassed in this marketplace.

"She has long been lauded as the local ‘face of travel’ and her involvement in the expanded Oasis Travel will be of huge importance as we shape the business for the future.”

Ms McKenzie added: “Our capacity to blend technology and innovation with professionalism and expertise will continue to give us industry stand-out. Our merger will also give us enhanced buying power and the opportunity to bring new destinations and valuable opportunities to our customer base.”

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Oasis Travel acquired Knock Travel in merger

The merger which will take place from Tuesday 30th May 2017 creates an expanded agency network stretching across six prime locations in the Greater Belfast, North Down and Lisburn areas. The combined businesses will trade as Oasis Travel.

Commenting on the acquisition of the high profile Knock Travel, Sandra Corkin, Managing Director and proprietor of Oasis Travel, said, “Oasis Travel and Knock Travel have long been recognised as two of the strongest independent names on the local travel scene, each with a proven track record spanning three decades.  We each have a similar business ethos with firm focus on exemplary service and a commitment to providing worldwide leisure and business travel for the local marketplace.  Together, we have an opportunity to re-energise travel in Northern Ireland, offering market-leading technology and award-winning service through our superbly appointed Oasis Travel & Cruise Centres.

“We are delighted to be bringing on board the highly respected team from Knock Travel, led by Doreen McKenzie whose expertise and professionalism are, quite simply, unsurpassed in this marketplace.  Combining running a highly successful business with her role as Northern Ireland spokesperson for ABTA/The Travel Association, she has long been lauded as the local ‘face of travel’.  Her involvement in the expanded Oasis Travel will be of huge importance as we shape the business for the future.”

Announcing the deal, Doreen McKenzie said, “Both businesses have enjoyed three decades of sustained success in a famously dynamic and demanding business sector, winning a plethora of awards and earning the loyalty of a huge customer base.  Combining our talents, resources and vision for the future allows us to build still further on those successful foundations and we are confident that there is an even more impressive future ahead for the expanded Oasis Travel.

“Our capacity to blend technology and innovation with professionalism and expertise will continue to give us industry standout while our increased presence on the High Street will keep us front of mind with customers.  Our merger will also give us enhanced buying power and the opportunity to bring new destinations and valuable opportunities to our customer base.”

Existing customers of both businesses will experience no change to their service levels or their key contacts as the two operations integrate.

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Oasis travel to launch dedicated cruise agency brand.

Two-time TTG Top 50 Travel Agencies award winner for Northern Ireland, Oasis Travel, is to launch a dedicated cruise agency brand following its acquisition of Belfast’s Knock Travel this month.

Simon O’Neill, who currently runs the Portfolio Suite for private appointments at Oasis’s Holywood location, will head up the new cruise centre arm after creating a business case for the venture to owner and managing director, Sandra Corkin. O’Neill will recruit two colleagues to work with him in the new division, which will be opening soon.

Knock Travel’s two branches will be merged and will reopen as Oasis Travel at the Newtownards Road, Belfast location on May 30, and the new cruise agency will move in upstairs. O’Neill, who has worked for Oasis for 10 years, told TTG he was "extremely passionate" about cruise, adding that he would insist all of his colleagues achieve Master Cruise Counsellor certification.

"I am very grateful to Sandra for this opportunity," he said.

"While some travel businesses are shrinking, she seems to just keep expanding the business."

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Knock Travel: Ulster Travel Agency of the Year

Doreen McKenzie, Managing Director, Knock Travel, talks to ITTN’s News & Features Editor Neil Steedman about the agency, her best and worst decisions, the state of the industry in Northern Ireland – and celebrating 25 years in business. Knock Travel has two offices in Belfast with 19 staff and was the Ulster finalist for the 2014 ITTN Travel Agency of the Year Award.

“I always wanted to be in travel and after a couple of years as a clerical assistant in the Civil Service I joined Horizon Holidays’ reservations office in Belfast, later transferring to Spain as a courier – until the Courtline disaster in 1973 led to the company’s bankruptcy, along with other tour operators.

“I returned home and was asked to provide maternity cover for Hamilton Travel – and the six months turned into 17 years! I worked my way up from retail travel clerk to Director, responsible for opening branch offices and overseeing ABTA rules and regulations.

“When Hamilton Travel faced financial difficulties I purchased two of the offices I had previously opened for them and created Knock Travel 25 years ago on 1 st  April 1990 – one was at 255 Upper Newtownards Road, the other at 32 Gilnahirk Road, both in east Belfast.

“Despite it being on April Fool’s Day (!) starting Knock Travel was the best decision of my career – while my worst was investing £60,000 in Loughlink Ltd, the failed effort in 2001 to start fast-ferry commuter services across Belfast Lough from Belfast to Bangor and Carrickfergus. Investment lost, lessons learnt!

“We bought 253 Upper Newtownards Road and transferred here from number 255 in 1998. Then in 2002 we took over number 251 and made the two premises into one, with connections through at each of the three levels, as well as a small roof garden.

“The Gilnahirk Road business was transferred to new premises in nearby Kings Square Shopping Centre in 2000, but this was closed in 2005 and the two staff moved into head office.

“We also have a second branch at Newforge Country Club, 18b Newforge Lane, which we took over from Oasis Travel in July last year after closing the Bangor premises in Hamilton Road that we had acquired from McClure Travel in 2003.

Footfall and Business Sectors

“We are three miles out from Belfast city centre on the main arterial road going east to Co Down, so there is not a lot of natural footfall – at least, not during office hours. We are in the old village of Ballyhackamore, which has become the place for restaurants and bars, so there is plenty of footfall at night time!

“As a consequence, our B2C retail leisure business focuses on target niche markets for which travel arrangements are not easily made on the web, such as weddings abroad, cruises, safaris, groups, complex travel itineraries, and so on.

“We are also very active on social media, with more than 3,150 likes on Facebook, and we will soon be launching our new website including a blog – although ‘blogging’ is just new terminology for what I have been doing for all those years, giving recommendations! Also, as part of our 25th anniversary celebrations, we will be launching a three-minute animated video on the website and YouTube. This is partly a response to the fact that people retain 20% of what they see, compared with 10% of what they hear, and partly an indulgence for ‘going back to childhood’!

“Our B2B business travel department focuses on two markets – travel arrangements to small corporate businesses and where targeted arrangements with business suppliers have been put in place to increase commission levels.

“Finally, our B2G business equates to 80% of the income of the business travel department, which has been achieved by Government tendering – and we have retained the contract for the Northern Ireland Office and its associated bodies since its inception.

Staff Levels and Turnover

“Between the two offices Knock Travel currently has 19 staff, myself included. At peak we had 24 staff and the reduced number came through natural wastage rather than redundancies.

“Two staff members have completed 25 years of service this year – Pauline Shuttle, General Manager, and Peter Johnston, Retail Manager, both worked with me in Hamilton Travel and have been with Knock Travel since its inception.

“Some 60% of all other staff have 10 years or more service with the company, and staff have combined travel experience of over 450 years.

“From a cramped office with four staff and turnover under £1 million in 1990, we now have 19 staff, a £7 million turnover and a tremendous working environment. Our turnover increased to more than £10 million in 2013, the year in which we were awarded the travel contract for the G8 Summit talks held in Fermanagh.

“The company has achieved profit each year since its creation 25 years ago.

Consort Member

“I have been involved with the Consort agency consortium since the beginning, initially as the Hamilton Travel representative and then with Knock Travel as a member. Consort currently has 20 members with 38 shops – there were more than 200 shops in Northern Ireland in the early-mid 2000s but only around 75 now, through retirements, sales and mergers.

“Three years ago Consort was approached by both the Advantage and Worldchoice UK groups, and it was decided to become affiliated with, and take shares in, Advantage. Consort members thus have access to deals through Advantage, as well as having our own deals.

Professional Recognition

“Profit margins in the travel business are low and travel agents handle their clients’ problems so well, but never get the credit. Travel agents are still seen as soft targets and not as professionals. My husband Maurice points out that people willingly pay £150 to speak to other professionals – but try asking for that across a travel agency counter!

“I am very involved in ABTA and have served on many training committees to raise standards and awareness within and without the industry. The brain that has a problem also has the solution, and travel agency staff need to be taught that they also have the solution. I would spend about two days a week in London or on ABTA work.

“Two issues are the APD and whether Northern Ireland is empowered to fix its own long-haul rate, and the 600 people (increasing year-on-year) out of our 1.8 million population who are travelling down to Dublin Airport. Total numbers travelling are not increasing, so these are being lost to Belfast City and Belfast International Airports. We have to work with Dublin Airport, of course, but there needs to be a balance, and we need our Government to talk with airlines.

“The largest travel agencies in Northern Ireland would include Clubworld Travel, Oasis Travel and World Travel Centre, which acquired Selective Travel Management. I have no wish to be ‘number one’ and am quite happy to be second or third, making a good living for myself and my staff.

“In tour operating Travel Solutions is now our only ‘homegrown’ company, with all the others being killed off in the 1990s.

“I have seen the industry here get through three recessions and it is very resilient. Even during this latest recession travel figures still grew. People now want more experiences rather than the traditional two-week sun holiday and the industry needs to find ways to meet that demand and to offer travel consultancy. Overall I am positive about the future of the trade.”

Awards and Accolades

Seemingly everywhere you go in the main office there are trophies and awards on display. Indeed, Doreen keeps a list of them, with the current total at 28 and the most recent being the ITTN Travel Agency of the Year 2014 for the Ulster Region. They also include ‘The Most Switched on Boss’ (2006), and the Shine Company of the Year Award (2007).

“We are one of the few travel companies in Northern Ireland to be accredited with ISO 9001 and Investors in People, and we have won three awards for our environmental policies and practices.

“We received two offers to buy Knock Travel just in the past year, but I will retire when my passion for the travel business disappears – and that hasn’t happened yet! Maurice and I get away about eight to 10 weekends a year and we bought a house in a white village near Ronda in Andalucia, Spain, for which the year-round easyJet flights from Belfast City Airport, which is near the office and home, come in handy.

“I had travelled the world about five times before we got married, but we still take holidays! Last year we visited Dubai and India’s Golden Triangle, we have taken a five-week cruise around South America and Cape Horn, and next August we are taking a two-and-half-week river cruise with the American Steamboat Company.

“Having such great staff is a blessing as I don’t need to worry about the office when I am away – I was even away during the G8 Summit! We have very loyal staff and they enjoy what they are doing, and that comes across to our clients.”

• Doreen McKenzie
• Knock Travel

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There were already host agencies in the space and they were doing quite well. However, Lee Smolinski found that the sector needed fundamental change to greatly increase compensation for advisors as well as attract new entrants to the industry. A healthy industry must attract new blood with entrepreneurial spirit. Hence, OASIS was born, and was the first host agency to offer advisors 100% commissions.

With over 30 years in the travel industry, all as a small business owner, Lee knows what you need to build your brand, be successful and survive. Strong industry relationships have been developed over many years and are key to successful negotiations that benefit our OASIS members.

For the past twelve years, Lee has built a team to become one of the most highly respected and fastest growing host agencies in the nation.

Today, OASIS offers every tool that a travel advisor needs to succeed in this competitive industry. We plan for the future, by learning from the past. Ethics and professionalism guide us every day.

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We get to know your travel wants and desires with our client inquiry form. We’ll gather information on your desired destinations, preferred travel dates, and interests.

We go to work

After carefully reviewing your client inquiry form, we consider your wants and needs and get to work. We’ll pull together a few options for you to consider. Be sure to fill out our client profile form.

Start exploring the world

Once we finalize bookings, all you have to do is countdown the days until your vacay! We’ll keep you updated on any changes or pertinent travel information. Bon voyage!

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Honeymoons, anniversaries and babymoons are a great opportunity for couples to connect and create new memories. We’ll help find unique, romantic settings and activities tailored to you and your sweetheart.

We want our groups to focus on enjoying each other’s company and creating new memories. We’ll handle booking the accommodations, transportation, activities, and tours. Planning a group trip can feel akin to herding cats. Let us handle the planning so you enjoy time with your family and friends.

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All-inclusive resorts can be found in many beautiful parts of the world. These resorts offer unique dining experiences and world-class spas. All-inclusive resorts are ideal for unwinding and pampering yourself.

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Private homes and villas serve as an intimate retreat from daily life. We offer both independent vacation rentals (think VRBO) and professionally-managed properties. We offer extended-stay planning as well.

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We customize your itinerary to include your favorite activities and tours of interest. Whether you are into wakeboarding, golfing, skiing or prefer sipping wine and sampling cheeses, we can build an itinerary focused on your preferences.

Between changing time zones, fluctuating rates, and confusing tiers, it can be frustrating for clients to book their own airfare. Best of all, we book the airfare and you get the loyalty points!

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Whether it’s arranging airport transfers, booking private car services for sightseeing tours, or organizing train or bus tickets for intercity travel, having reliable and convenient transportation options can make all the difference in a successful trip.

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Location and venue are key when organizing corporate retreats, entertaining clients, or rewarding employees with incentive trips. Whether it’s a group of executives planning for the next quarter or a chance for the team to relax, we can find the right venue for your business.

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What is OASIS?

OASIS Travel Network (OTN) has been in business since 2009 and is part of Palm Coast Travel, a 33-year old travel agency located in Boca Raton, Florida. Because of our substantial revenue and buying power we can offer you the highest commissions available.

What type of Travel Advisor is joining OASIS Travel Network?

OASIS is a fast paced and quickly growing company. We are looking for experienced Travel Advisors that want to grow their business and earn more money.  We offer various continuing educational opportunities.  All agents have access to Signature Travel Network University to expand their travel industry knowledge.

How much does it cost?

With our Build-A-Plan program, you control your costs based on your business needs.  It’s the most value packed Travel Advisor Program available in the industry.  You get to customize your plan to suit your business.

Do I have to change the way I do business?

You will continue to manage your business as you decide. You’ll provide our agency numbers as the booking credentials and commissions will be paid to you through OASIS Travel Network.  You’ll have access to all of our tools to help you be efficient and successful.

Do I need Errors and Omissions insurance?

We highly recommend that your purchase E & O coverage to protect yourself.

Will I keep ownership of my clients?

Yes, as an independent contractor, you are self-employed and your client list remains yours. We keep this information strictly confidential.

What organizations is OTN a member of?

OASIS Travel Network is a member of ARC, ASTA, CLIA, IATAN, PATH, and Signature Travel Network.

Can I have brochures shipped to me?

Yes, you can order supplier brochures and have them shipped directly to your home or business address.

What are your support hours?

We are here to help Mon-Fri. from 10am to 6pm EST or via email anytime. We respond to emails within 24 hours or less.

Do you offer blocked space on cruise lines?

Yes, we offer 1000’s of sailings that you can book.  Take advantage of special pricing and amenities for your clients with our group space.

Can I book air through OASIS?

Yes, we have a robust air program.

Do I have to book everything through OASIS ?

As an independent contractor you are not required to book through one agency.  When you use OASIS credentials, you earn the industry’s highest commissions and our exclusive Chairman’s Club points.  These valuable points earn you recognition trips and convert to dollars each year.  The more you book through OASIS, the better your reward.

What training can I access?

OASIS Travel Network believes in continuing education to enhance your skills as a Travel Professional.  As a member of the Signature Travel Network, we encourage you to utilize the extensive training modules and achieve the Signature Travel Expert designation.  We also partners with suppliers to provide informative training webinars.   These training programs are digital and can be accessed at your convenience, enabling you to learn and grow at your pace.

Live events highlighting education and networking with are also an important component of professional growth.  We welcome our members to attend the Annual OASIS Travel Network conference.  Additionally, the Signature Travel Network Conference held each year in Las Vegas is an exciting business development opportunity filled with classes, one on one engagement with suppliers and luxurious travel prizes.  OTN members are invited to participate in this top industry event.

Does OASIS offer Fam trips?

Suppliers recognize the high quality professionalism of an OASIS Travel Network member.  We are continually provided with Familiarization (FAM) trips for our members that meet supplier eligibility requirements.  As a member of Signature, you are also eligible to apply for the Signature Educational Journeys.  These are exceptional experiences throughout the globe, curated just for our members.

Does OASIS offer an IATAN card?

Yes. Once an OASIS member has achieved IATA’s requirements through our credentials,  they may apply for an IATA card.  IATA requires  an agent affiliate must work a minimum of 20 hours per week and earn a minimum of $5000 in commissions annually to receive their card and benefits.

ACCOUNTING AND COMMISSIONS

How often do I get paid?

Earned commissions are paid weekly, every Friday.

When does my booking qualify for payment?

Typically commissions will be paid on the first pay date following the day of departure of your client. This, of course, depends on OASIS having received commission from the supplier. It is the member’s responsibility to follow up with the supplier if OASIS has not received the commission.

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Definitely! You may use our credit card merchant account to process any service charge provided you have the client’s permission. OASIS charges a 5% processing fee on all merchant charges.

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When you make a reservation, you will report the sale in our reporting tool.  Our accounting team will add your transaction to Clientbase CRM and accounting system.  We do all the work for you, giving you more time to do what you do best, sell!  You will be able to access your client information and reservations anytime, anywhere with this web based program.

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Yes. You will have 24/7 access to Freedom (our intranet site), Clientbase (our CRM tool) as well as Commission Control (our sales and commission tool).

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OASIS offers a variety of Digital and Print marketing options.  All marketing is branded to promote your business.

Our state of the art, customizable Travel Advisor websites are the perfect addition to compliment your marketing efforts to your clients.

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