dawson and sanderson travel hull

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Dawson & Sanderson - Hull

Category : Travel Agents Category : Travel Agents

Address: 20 Paragon St, Hull, HU1 3ND

Landline: 01482 5... Landline: 01482 5... Landline: 01482 585722 -->

 Website: holidayco.co.uk/store-finder/15-hull  Website: Visit Website   Message now

• dawsonandsandersonltd
• DawsonandSandersonHull
• @holliedayz

  * Travel Agency , * Travel Companies , * Holiday Agents , flights , hotels , cruise , holidays , short breaks , tours , uk breaks

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About Us... The Hull store has been open for over 25 years and our experienced staff have a wide and diverse range of knowledge. Our staff have visited a range of varied destinations and can offer expert advice on lots of worldwide holiday options. We are friendly and professional, and passionate about what we do! Kerry, the manager in Hull also has basic sign language skills and has many deaf club customers. Our store was recently shortlisted for Service with a Smile Award from Hull Bid. We are able to assist you with all your travel requirements from far flung luxury destinations to short UK breaks. We can help confirm all your holiday reservations including. >Beach breaks >Coach holidays >Rail holidays >Villas >Cruises >Safaris Spa Breaks >City Breaks >Flight only >Round the World tailor made trips >Weddings and Honeymoons >Stag and Hen Breaks Along with all your additional necessities such as Travel Insurance, Airport Lounges, Overnight hotel and Car Parking. We also have a full Foreign Exchange Bureau onsite offering competitive rates on currency. Customers old and new we welcome you to pop in or give us a call we are ready and waiting to book your next adventure! Call or visit our website for more information.

The Hull store has been open for over 25 years and our experienced staff have a wide and diverse range of knowledge. Our staff have visited a range of varied destinations and can offer expert advice on lots of worldwide holiday options. We are friendly and professional, and passionate about what we do! Kerry, the manager in Hull also has basic sign language skills and has many deaf club customers. Our store was recently shortlisted for Service with a Smile Award from Hull Bid. We are able to assist you with all your travel requirements from far flung luxury destinations to short UK breaks. We can help confirm all your holiday reservations including ..... Beach breaks Coach holidays Rail holidays Villas Cruises Safaris Spa Breaks City Breaks Flight only Round the World tailor made trips Weddings and Honeymoons Stag and Hen Breaks Along with all your additional necessities such as Travel Insurance, Airport Lounges, Overnight hotel and Car Parking. We also have a full Foreign Exchange Bureau onsite offering competitive rates on currency. Customers old and new we welcome you to pop in or give us a call we are ready and waiting to book your next adventure!

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Opening Hours

Monday to Friday 09:00 to 17:30

Saturday 09:00 to 17:00

Sunday 10:30 to 16:30

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Reviews of Dawson & Sanderson - Hull. (Travel Agency) in Hull (East Riding of Yorkshire).

Description

Information of Dawson & Sanderson - Hull, Travel Agency in Hull (East Riding of Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Reviews 3.5.

Most relevant

Dawson & Sanderson Washington Galleries

This shop is the best! Have used them for a number of years and cannot fault the staff. They are friendly, knowledgeable about where you are travelling to, and will search for the best price possible. Any problems are dealt with very quickly, both here and if you're abroad. They deliver a 5 star service!

Date of experience : February 27, 2024

No help once they’ve got your money

What an absolute shambles! We booked our holiday 10/04/2022 to renew our vows in Jamaica. 9 days ago without being informed we realised booking has been changed taking 4 days off our holiday and cannot get the hotel room for our chosen date. Dawson and Sanderson are doing the bare minimum to try and rectify the issue and are portraying a tough luck attitude - Totally unprofessional and has ruined what should be a special time

Date of experience : July 10, 2023

Amazing service by Tracey today!

Amazing service by Tracey today! I've had sleepless nights due to all these changes with our holiday(s) (Green going to amber etc) and spent days and days into what to do next.. Went into branch today and spoke to Tracey for 10 minutes she put me at ease and explained the best actions to take and sorted our holiday out in minutes! Massive value to the company! couldn't recommend visiting the branch enough! Way better than dealing directly with the likes of jet2 and tui as the added service is great! (Plus the price match!)

Date of experience : July 06, 2021

Amazing and helpful service!

Sophie our travel agent was amazing! We had previously booked a holiday with another company and were messed around. Sophie was so helpful and found us an amazing deal. We won’t be booking anywhere else now!

Date of experience : January 11, 2023

Excellent Redcar branch

Can’t express our gratitude enough at the time spent on hold and the dozens of phone calls with Titan trying to sort out our planned tour to Kenya. They did everything they could to sort out the chaos with the travel company but to no avail. Eventually with only 6 days to travel the whole thing had to be cancelled. With their help we managed to get another holiday in place for the same time. Excellent team at the Redcar branch

Date of experience : July 02, 2022

Partners death, no compassion

My partner died suddenly in December (cancer related). She had booked a holiday to take her 2 grand kids to New York in March. They told me they couldnt do a name change but that I would have to cancel her ticket only (not the full booking), get the £500 refund and then rebook at over £1000.I am still coming to terms with her death and then to be hit with this. They are an absolute disgrace. Its all about money

Date of experience : February 04, 2023

Disappointing service provided

Newcastle branch. Dreadful customer service. Long wait for replies by email. Only one staff member was able to complete the booking, colleagues were unable to help in her absence, which seems ludicrous. No travel advice given about covid regulations. No advice about insurance. No questions asked, nothing personal or helpful which surprised me completely. Brusque attitudes of staff members. On top of all that it cost a lot more than booking with a Tour operator direct. They were unable to price match an Internet price so there is no benefit to using an agent and I certainly won't be doing so in the future, particularly following my experience with Dawson & Sanderson. Very disappointed and out of pocket. Such a shame that this simple booking was handled so badly as I will no longer be confident to use them for my future, worldwide, tailor made trips.

Date of experience : May 26, 2022

Inghams wasting hours and days for hull co .co.uk

Josh spent many hours like I have done trying to book group holiday in Austria As josh knows inghams just happy wasting time for corporate malice Inghams made a complete mess when I waa taken ill on a 50 th anniversary as a precursor to taking up to 30 people up to 2 weeks holiday The support when ill zero and the hotel confining me for nearly 2 weeks in a room Inghams nowhere and this was wrong Infgams lost it so beware and for weeks I put this behind me the rewards from inghams messing me around for weeks the final. Straw price increase of the group visit of 50% Josh and his Team at HULL TRAVEL CO been further messed about for WEEKS thanks Not sure if anyone at inghams has any intelligence or commercial brain as josh gone to the top but such a waste. For him Can anyone believe this even now I don't BUT IT IS TRUE Star RAting 5 for DAWSON AND SANDERSON IE TRAVEL CO HULL INGHAM ZERO OR LESS

Date of experience : September 23, 2022

First class service from Joe

First class service from Joe, Manager of Travel Money. Service above and beyond the call of duty to solve a problem that was not of their making. Rarely have I ever come across such good service - would recommend to anyone.

Date of experience : June 08, 2022

Short notice holiday

Visited the Stockton branch To book a short notice holiday talked to Angela who was very professional and had loads of patience came away fully booked and with disabled assistance

Date of experience : April 16, 2023

We where arranging our honeymoon I wanted all whistles and bells as you only do it once, hubby (to be) not bothered as long as I was happy. The rep started showing us Maldives barbados exotic places like that but hubby said no to long a flight, Not only that the rep added its what we call a drop and flop and (honest creates trust), The rep showed us something closer to home where we could go out the complex to do trips it had swim up, all inclusive, beautiful restaurants and water we asked is there a swim up bar? yes we where told you can also swim right round the complex i have been..... wow OK so we booked it It cost a FORTUNE but we where so excited as its our honeymoon. We went in to pay our final instalment, well over a £1000 and the rep took it from us like it was a receipt no enthusiasm and no interest its a lot of money at least try... Once we got there by private transfer it looked fab it was fab it was amazing but, no swim up bar and you couldn't swim round the complex at all, the pools were all separated by bridges you couldn't swim under, felt as though the rep had never been there! A bit gutted as we had to keep getting out the pool ((changed) (just me as i didnt want people looking)) round to the bar when we wanted a drink has anyone ever tried to put a wet costume on .... The venue was beautiful just what you want for your honeymoon, as did the rest of the world every woman I spoke to was a bride last year, 2 years ago 40th wedding anniversary, weddings, I wanted to feel special as we where going 2 days after our wedding it was OUR honeymoon I felt like it was everybody else's, the staff hear it so much and I actually felt silly telling people we got married Saturday because ..... well obviously or you wouldn't be here. I felt if the rep had been they would of known. Never the less the venue was beautiful once we where back in the UK I said nothing will ever beat the beauty and style of that place, hubby set on it like a mission and in half hour shattered my dreams ...🤣🤣 We found soooo many holidays similar for ½ ⅔ the price in the same region!! felt as though because I said I wanted this to be special all whistles and bells I wasn't worried about cost it needed to be perfect, they took us for a ride over paying by Thousands

Date of experience : October 06, 2023

I bought a holiday and on the first day…

I bought a holiday and on the first day I had a problem with this office, I paid with a credit card on the spot with Josh and it turned out that he made a mistake, he made the transaction paid in cash by my credit card and on my credit card my bank began to charge me interest that was not fully returned to me, so I never want to deal with this office again, it is not professionally oriented towards clients, especially Josh who makes mistakes very often

Date of experience : November 06, 2022

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• Dawson & Sanderson - Hull

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20 Paragon St Hull HU1 3ND

Contact Numbers

0148258... 01482585722

holidayco.co.uk

The Hull store has been open for over 25 years and our experienced staff have a wide and diverse range of knowledge. Our staff have visited a range of varied destinations and can offer expert advice on lots of worldwide holiday options. We are friendly and professional, and passionate about what we do! Kerry, the manager in Hull also has basic sign language skills and has many deaf club customers. Our store was recently shortlisted for Service with a Smile Award from Hull Bid. We are able to assist you with all your travel requirements from far flung luxury destinations to short UK breaks. We can help confirm all your holiday reservations including ..... Beach breaks Coach holidays Rail holidays Villas Cruises Safaris Spa Breaks City Breaks Flight only Round the World tailor made trips Weddings and Honeymoons Stag and Hen Breaks Along with all your additional necessities such as Travel Insurance, Airport Lounges, Overnight hotel and Car Parking. We also have a full Foreign Exchange Bureau onsite offering competitive rates on currency. Customers old and new we welcome you to pop in or give us a call we are ready and waiting to book your next adventure!

hi could please get me your best price on flights to sydney australia 7/12/09 2 adults open ticket as not sure which date returning from manchester

simon grieves - 18/04/2009 | report this review

Hi could you give me the best price to orlando Flight&hotel international drive, august,21/09 for 14,nights, 2,Adults 1,Child age 12 thank you.

PATRICK. BROWN. - 13/12/2008 | report this review

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Holiday Booking Line open

Monday - Friday | 9am - 8pm

New Online Foreign Exchange Coming Soon!

Our New Foreign Exchange Website will be live very soon. In the meantime, please call / email / visit any of our branches for your Foreign Currency Requirements and they will be delighted to assist.

TODAY'S CURRENCY SELL RATES

For sales over £500, exchange rates correct at time of publishing, rates may vary. please call instore for current exchange rates., australian dollar, turkish lira, bulgarian lev, czech koruna, polish zloty, mexican peso, useful links.

124 Northumberland Street, Newcastle upon Tyne, NE1 7DG, United Kingdom

0191 222 9701

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All package holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

Please see our booking conditions for further information or more information about financial protection and the ATOL Certificate go to: www.atol.org.uk website.  Our ABTA number is K1638 .

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Big Interview: Dawson & Sanderson boss credits firm’s family values for success

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Managing director Chris Harrison says the 23-store agency chain prides itself on its high customer feedback scores, open-door management style and restrained attitude to growth. Lucy Huxley reports

Service Beyond Expectation. That is the mission statement of Dawson & Sanderson, one of the few family-owned travel agency businesses left in the UK.

It has been around for 55 years, with Tom Dawson still the chairman.

But day-to-day, the business is run by managing director Chris Harrison, who lives and breathes the company’s high-service ethos.

“Because we’re family-run, looking after our staff, knowing their families and treating them like a family is what we’re all about,” he says. “We look after them as people, not numbers.

“If you’ve got happy, well looked-after team members, then they will give the best service to our customers. And if you do that, customers come back,” he says.

“The pound is becoming ever more precious in people’s pockets so they increasingly want to place it with someone they can trust.

“That’s the culture here,” Harrison says. “We want to offer customers a high level of choice every time they visit and for them to know they are dealing with a team of highly skilled agents. It’s a cradle-to-grave service.”

Harrison says the average length of service of Dawson & Sanderson’s 260 employees is nine years.

“We get CVs through the door all the time from agents wanting to come and work for us – even when we don’t have vacancies,” he adds.

Profit focus

Dawson & Sanderson’s heartland is the northeast but its 23-store network extends as far south as Hull and Doncaster and as far west as Carlisle.

It also has a call centre, which deals with customers calling up from its website and handles issues out of hours, and a business travel division.

Harrison is not in any hurry to grow the business.

“We’re growing gradually. We have opened two to three shops in the last three or four years – the last ones in Durham and Washington, Tyne & Wear,” he says.

“It’s about profit, not development for development’s sake. We look carefully at opportunities and are growing slowly but surely.”

The business currently turns over £130 million.

Harrison says he would never say never about opening shops farther afield if the right opportunity arose, but says: “The northeast is our strength. We have a lot of brand equity here – our name is trusted, so it would be easier to establish a new development in our heartland.”

Feedback scores

Harrison is very proud of customer feedback scores, which gives the company a rating of 4.9 out of 5 based on 4,000 reviews.

“We also regularly mystery-shop our stores to keep everything fresh. Staff really appreciate the feedback,” he says.

The Dawson & Sanderson chain has recently undergone a full refurbishment programme to create “really welcoming and comfortable environments” for both staff and customers.

“Environment is really important to our customers so we have created hybrid stores – a combination of modern-conceptual and comfortable,” he says.

“A lot of other agencies have turned their shops into something more akin to a car showroom and that makes people feel nervous. We want our shops to be welcoming, bright and approachable. Consultations can take anything from half an hour to two to three hours so customers have to feel comfortable,” he says.

The business sells a mix of everything and has beach, worldwide and cruise specialists in its call centre. It also has cruise specialists in its bigger stores.

Dawson & Sanderson is a member of The Advantage Travel Partnership, which it uses for certain group functions and benefits, but negotiates its own commercial deals.

It has an Atol for 15,000 passengers so it can dynamically package its own Flight-Plus holidays through its own ‘Fly and Stay’ programme.

Between 75% and 80% of all holidays that the business sells fly out of Newcastle airport, so Dawson & Sanderson puts a massive focus on suppliers with regional flying programmes.

Flat management

Harrison is very proud of the “flat structure” he operates.

“We don’t have endless layers of management,” he says.

“We want to know what’s going on, so people know where they are. It’s very straightforward.

“Frontline staff would go to their shop manager and they would come straight to the board. It’s very much an open-door policy.

“There are no layers or buffers and that keeps the business running really smoothly.”

There are eight people on the board, but the business is run predominantly by Harrison, retail director Jan Fawcett, finance director Alistair Cormack and foreign exchange director Ian Clough.

Charity work

An important activity for Dawson & Sanderson is the work it does for local charity. This year, the chain is supporting an organisation called Daft as a Brush, which supports vulnerable young people going through chemotherapy by supplying free private transport to get them to sessions in hospital.

The charity needs £100,000 a year and this month (June), Dawson & Sanderson will present it with a cheque for £25,000, raised through various efforts, including golf days, shark dives, a zipwire challenge from the Tyne Bridge in Newcastle and a sponsored walk by the entire workforce along Hadrian’s Wall.

“We have always supported charities, but had a bit of an epiphany last year and decided we wanted to support a local one,” says Harrison. “A lot of our customers have first-hand experience of Daft as a Brush too, so it’s really nice link.”

Looking ahead, Harrison believes it’s going to be less and less easy to predict patterns.

He says the build-up to the general election affected business as people got distracted, while major traumas, such as the terror attack in Manchester, “really impacted people’s thought processes”.

“It doesn’t make us more cautious about the business,” he says. “It makes it harder to read trends, but we will always trade through it with great service.”

Talking tech: CRM overhaul

Dawson & Sanderson is investing in new customer relationship management (CRM) technology with two objectives: to better segment its customer base and to “improve the customer journey”.

The first aim focuses on how the agency communicates with its database.

“We’re able to segment to a degree now but this new technology will allow us to go three or four levels deeper,” said managing director Chris Harrison.

“We’ll be able to create a much better profile of the customer and that will enable us to market to them better, with more relevant offers. It’s about having better intelligence on our customers.”

Harrison said the system to achieve this would be in place this summer.

The second objective is to improve the flow of documentation and access to information. It aims to ease the customer journey.

The technology to achieve this will be rolled out in the next financial year, said Harrison.

Both initiatives are designed to enable the miniple to improve its service levels, Harrison explained.

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Dawson & Sanderson   Reviews

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Reviews 3.5.

Most relevant

Dawson & Sanderson Washington Galleries

This shop is the best! Have used them for a number of years and cannot fault the staff. They are friendly, knowledgeable about where you are travelling to, and will search for the best price possible. Any problems are dealt with very quickly, both here and if you're abroad. They deliver a 5 star service!

Date of experience : 27 February 2024

No help once they’ve got your money

What an absolute shambles! We booked our holiday 10/04/2022 to renew our vows in Jamaica. 9 days ago without being informed we realised booking has been changed taking 4 days off our holiday and cannot get the hotel room for our chosen date. Dawson and Sanderson are doing the bare minimum to try and rectify the issue and are portraying a tough luck attitude - Totally unprofessional and has ruined what should be a special time

Date of experience : 10 July 2023

Amazing service by Tracey today!

Amazing service by Tracey today! I've had sleepless nights due to all these changes with our holiday(s) (Green going to amber etc) and spent days and days into what to do next.. Went into branch today and spoke to Tracey for 10 minutes she put me at ease and explained the best actions to take and sorted our holiday out in minutes! Massive value to the company! couldn't recommend visiting the branch enough! Way better than dealing directly with the likes of jet2 and tui as the added service is great! (Plus the price match!)

Date of experience : 06 July 2021

Amazing and helpful service!

Sophie our travel agent was amazing! We had previously booked a holiday with another company and were messed around. Sophie was so helpful and found us an amazing deal. We won’t be booking anywhere else now!

Date of experience : 11 January 2023

Excellent Redcar branch

Can’t express our gratitude enough at the time spent on hold and the dozens of phone calls with Titan trying to sort out our planned tour to Kenya. They did everything they could to sort out the chaos with the travel company but to no avail. Eventually with only 6 days to travel the whole thing had to be cancelled. With their help we managed to get another holiday in place for the same time. Excellent team at the Redcar branch

Date of experience : 02 July 2022

Partners death, no compassion

My partner died suddenly in December (cancer related). She had booked a holiday to take her 2 grand kids to New York in March. They told me they couldnt do a name change but that I would have to cancel her ticket only (not the full booking), get the £500 refund and then rebook at over £1000.I am still coming to terms with her death and then to be hit with this. They are an absolute disgrace. Its all about money

Date of experience : 04 February 2023

Disappointing service provided

Newcastle branch. Dreadful customer service. Long wait for replies by email. Only one staff member was able to complete the booking, colleagues were unable to help in her absence, which seems ludicrous. No travel advice given about covid regulations. No advice about insurance. No questions asked, nothing personal or helpful which surprised me completely. Brusque attitudes of staff members. On top of all that it cost a lot more than booking with a Tour operator direct. They were unable to price match an Internet price so there is no benefit to using an agent and I certainly won't be doing so in the future, particularly following my experience with Dawson & Sanderson. Very disappointed and out of pocket. Such a shame that this simple booking was handled so badly as I will no longer be confident to use them for my future, worldwide, tailor made trips.

Date of experience : 26 May 2022

Inghams wasting hours and days for hull co .co.uk

Josh spent many hours like I have done trying to book group holiday in Austria As josh knows inghams just happy wasting time for corporate malice Inghams made a complete mess when I waa taken ill on a 50 th anniversary as a precursor to taking up to 30 people up to 2 weeks holiday The support when ill zero and the hotel confining me for nearly 2 weeks in a room Inghams nowhere and this was wrong Infgams lost it so beware and for weeks I put this behind me the rewards from inghams messing me around for weeks the final. Straw price increase of the group visit of 50% Josh and his Team at HULL TRAVEL CO been further messed about for WEEKS thanks Not sure if anyone at inghams has any intelligence or commercial brain as josh gone to the top but such a waste. For him Can anyone believe this even now I don't BUT IT IS TRUE Star RAting 5 for DAWSON AND SANDERSON IE TRAVEL CO HULL INGHAM ZERO OR LESS

Date of experience : 23 September 2022

First class service from Joe

First class service from Joe, Manager of Travel Money. Service above and beyond the call of duty to solve a problem that was not of their making. Rarely have I ever come across such good service - would recommend to anyone.

Date of experience : 08 June 2022

Short notice holiday

Visited the Stockton branch To book a short notice holiday talked to Angela who was very professional and had loads of patience came away fully booked and with disabled assistance

Date of experience : 16 April 2023

We where arranging our honeymoon I wanted all whistles and bells as you only do it once, hubby (to be) not bothered as long as I was happy. The rep started showing us Maldives barbados exotic places like that but hubby said no to long a flight, Not only that the rep added its what we call a drop and flop and (honest creates trust), The rep showed us something closer to home where we could go out the complex to do trips it had swim up, all inclusive, beautiful restaurants and water we asked is there a swim up bar? yes we where told you can also swim right round the complex i have been..... wow OK so we booked it It cost a FORTUNE but we where so excited as its our honeymoon. We went in to pay our final instalment, well over a £1000 and the rep took it from us like it was a receipt no enthusiasm and no interest its a lot of money at least try... Once we got there by private transfer it looked fab it was fab it was amazing but, no swim up bar and you couldn't swim round the complex at all, the pools were all separated by bridges you couldn't swim under, felt as though the rep had never been there! A bit gutted as we had to keep getting out the pool ((changed) (just me as i didnt want people looking)) round to the bar when we wanted a drink has anyone ever tried to put a wet costume on .... The venue was beautiful just what you want for your honeymoon, as did the rest of the world every woman I spoke to was a bride last year, 2 years ago 40th wedding anniversary, weddings, I wanted to feel special as we where going 2 days after our wedding it was OUR honeymoon I felt like it was everybody else's, the staff hear it so much and I actually felt silly telling people we got married Saturday because ..... well obviously or you wouldn't be here. I felt if the rep had been they would of known. Never the less the venue was beautiful once we where back in the UK I said nothing will ever beat the beauty and style of that place, hubby set on it like a mission and in half hour shattered my dreams ...🤣🤣 We found soooo many holidays similar for ½ ⅔ the price in the same region!! felt as though because I said I wanted this to be special all whistles and bells I wasn't worried about cost it needed to be perfect, they took us for a ride over paying by Thousands

Date of experience : 06 October 2023

I bought a holiday and on the first day…

I bought a holiday and on the first day I had a problem with this office, I paid with a credit card on the spot with Josh and it turned out that he made a mistake, he made the transaction paid in cash by my credit card and on my credit card my bank began to charge me interest that was not fully returned to me, so I never want to deal with this office again, it is not professionally oriented towards clients, especially Josh who makes mistakes very often

Date of experience : 06 November 2022

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