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Tourism & hospitality jobs

Exciting prospects ahead

Before the COVID-19 pandemic, tourism was New Zealand’s biggest industry and employer. In 2019, we had nearly 4 million overseas visitors, providing almost 20% of our export earnings, and 1 in every 12 jobs.

Now, as the industry restarts, New Zealand is a great place to grow your career.

You can enjoy a lifestyle you simply won’t find anywhere else while using and growing your skills in an industry that works to international standards.

Meeting global standards

Along with our incredible scenery, our tourism and hospitality success is built on the qualities and skills of the people who work in the industry.

Tourism professionals in New Zealand have to meet the needs of a diverse and often very travel-wise global market.

Our overseas visitors come from China, Japan, South Korea, India, Germany, Australia, USA, UK and Canada and many other countries. People in each of these groups have different needs and expectations.  

Interested in coming to New Zealand?

Take the first step to a new life by registering your interest with Immigration New Zealand. We’ll send you personalised emails about job opportunities in your profession, life in New Zealand and choosing the right visa.

Where and when

As well as top destinations like Auckland, Queenstown and Rotorua and Wellington, there are tourism and hospitality jobs in almost every part of the country.  

From historic Northland to the wild South Island West Coast. From the wine provinces of Gisborne, the Hawkes Bay, Marlborough and Nelson to adventure activities in Taupo or Kaikoura.  Businesses everywhere are welcoming back tourists. They are also looking for the staff they need to deliver the experiences the visitors deserve.

New Zealand tourist seasons are almost year-round. Our summer season runs from November to March, and the winter snow season runs from June to October.  Our temperate climate and spectacular scenery also mean spring and autumn have their own highlights, attracting more visitors every year.   

Job sites to explore

• Jobseekers | Go with Tourism - a website specialising in tourism and hospitality jobs for people with NZ work eligibility
• Job search | Seek - NZ's largest general job website
• Search for jobs | Trade Me  - N Z’s most popular website with a large job section
• Job vacancy and recruitment websites | careers.govt.nz

Visa options

There are various types of visas that you may be eligible to apply for. Work visas are for a temporary stay in New Zealand, but some can lead to residence. Resident visas, such as the Skilled Migrant Category, allow you to stay indefinitely and enjoy more of our state-funded public services.

Visas for New Zealand

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PLEASE NOTE: Job profile content may reflect pre-COVID-19 conditions.

• Job profiles
• Travel Agent/Adviser

Travel Agent/​Adviser

Māngai whakarite haerenga/​kaitohutohu whakarite haerenga.

Alternative titles for Travel Agent/Adviser - How to enter the job:

• Travel and Information Consultant
• Travel Broker
• Travel Wholesaler

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Travel agents/advisers usually earn

$48K-$55K per year

Senior travel agents/advisers with experience and extra responsibilities usually earn

$55K-$100K per year

Source: Trade Me Jobs, 2017.

Job opportunities

Length of training

<1 year of training usually required.

Vocational Pathways More

• Services industries

About the job

Pay for travel agents/advisers varies depending on experience and employer.

• Travel agents/advisers usually start on the minimum wage or a little more.
• After five years travel agents/advisers can earn up to $55,000 a year.
• Senior travel agents/advisers and travel wholesalers with more than five years' experience can earn up to $100,000 or more (including bonuses or commissions).

Travel agents tend to earn a low base salary, and receive commission and bonuses based on their sales.

Source: Trade Me Jobs, 'Salary Guide', 2017.

• PAYE.net.nz website - use this calculator to convert pay and salary information
• Employment New Zealand website - information about minimum wage rates

(This information is a guide only.  Find out more about the sources of our pay information )

What you will do

Travel agents/advisers may do some or all of the following:

• give advice on travel or holiday plans, accommodation, transport, and places of interest
• book accommodation, transport, tours and cruises
• advise clients about visas, passports and insurance
• prepare itineraries, issue tickets and collect payments
• organise and book conferences.

Skills and knowledge

Travel agents/advisers need to have knowledge of:

• New Zealand's and other countries transport systems, accommodation and tourist attractions
• computer reservation systems
• airline routes, alliances, and safety and security regulations
• passport and visa requirements, travel insurance and foreign currencies
• current affairs, including areas where travel may be dangerous.

Working conditions

Travel agents/advisers:

• usually work regular business hours, but may have to work long hours and weekends, or be on call
• work in travel agencies and offices, from their home, or in tourist information centres
• may take familiarisation trips within New Zealand or overseas.

What's the job really like?

Jessica strawbridge.

Travel Agent

Travel agent work has its rewards and challenges

Travel agent Jessica Strawbridge got to book her own honeymoon. "We went to Fiji and it was brilliant! We did get some really good agent's rates. That makes a huge difference."

However, most of Jessica's trips are for work – and they are hard work. When she's sent to check out accommodation, Jessica may be away for five days, visiting up to six hotels each day.

"All the hotels start meshing into one. You’re trying to think, 'Was it that one? That one?' "

Attention to detail essential

"The smallest mistake can absolutely ruin somebody's perfect holiday, so we really need to make sure we have the correct time for their flights, the right dates for the accommodation. Missing one little thing can mean a lot of money that we have to pay, because we've made a mistake. That attention to detail means we have to be here longer in the evenings sometimes."

How to enter the job

Entry requirements.

There are no specific entry requirements to become a travel agent/adviser as skills are learned on the job.

Travel wholesalers generally require a travel qualification, such as a degree or New Zealand Certificate in Travel, and relevant experience at a retail or wholesale travel company.

Secondary education

No specific secondary education is required for this job, but English, maths, geography and languages to at least NCEA Level 2 are useful.

For Year 11 to 13 learners, trades academies and the STAR and Gateway programmes are good ways to gain relevant experience and skills.

Personal requirements

Travel agents/advisers need to be:

• skilled in sales and customer service
• good at listening, and understanding of their clients' needs
• able to relate to people from a wide range of cultures
• enthusiastic, friendly, patient and helpful
• professional, responsible and resourceful
• excellent at time management and planning
• very accurate.

Useful experience

Useful experience for travel agents/advisers includes:

• work in travel or tourism
• sales or retail work
• overseas travel.

Find out more about training

What are the chances of getting a job, covid-19 pandemic decreases demand for travel agents/advisers.

Job opportunities for travel agents/advisers are poor because the COVID-19 pandemic has reduced demand for workers.

Demand may improve as restrictions to control the spread of the pandemic ease.

According to the Census, 4,833 travel agents/advisers worked in New Zealand in 2018.

Employers range from small firms to large chains

Most travel agents/advisers work for travel agencies. These may be small family firms employing three or four people, or part of nationwide chains.

Travel brokers, who are usually experienced travel agents, usually own their own business and work from home.

Travel advisers also work for the 64 visitor information centres (i-SITEs) around New Zealand.

• MBIE, 'Tourism and the Economy - Latest Tourism Satellite Account – Dec 2021', accessed 18 January 2022 (www.mbie.govt.nz).
• Stats NZ, '2018 Census Data', 2019.
• Tourism New Zealand, 'i-SITE New Zealand Annual Report 2020 - 2021', accessed 18 January 2022, (www.tourismnewzealand.com).
• Tourism New Zealand, 'Annual Report 2019 – 2020', accessed 18 January 2022, (www.tourismnewzealand.com).

(This information is a guide only. Find out more about the sources of our job opportunities information )

Progression and specialisations

Travel agents/advisers may progress to set up their own business as a travel broker, or move into management.

Travel agents/advisers may specialise in travel wholesaling (selling airline tickets, accommodation and tours to retail travel agents).

Travel agents and advisers need a good knowledge of the travel industry

Related jobs:

Sales representative kanohi hokohoko.

Sales representatives promote, market and sell products or services to business and professional establishments, or wholesale or retail outlets.

Related courses:

Tourism studies, job vacancy websites:, view a list of job vacancy and recruitment websites.

Last updated 7 August 2024

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• Skill shortage list checker

Information about the long term skill shortage list (LTSSL) for current visa holders of Long Term Skill Shortage Work Visa, the Essential Skills Work Visa, or completing an application for a Skilled Migrant Category Resident Visa under the previous criteria.

Skilled work

• Skilled employment for the Skilled Migrant Resident Category Visas (pre October 2023)
• Skilled work experience for the Skilled Migrant Category Resident Visa (pre October 2023)
• China skilled work occupations

This skills shortage list was replaced by the Green List of highly skilled roles that have registration, qualification or experience requirements.

You can search the list of roles for your occupation or industry type.

Green List roles

Find out about upcoming changes to the skilled residence pathways, points system and the Accredited Employer Work Visa (AEWV) in 2023.

Changes to the Skilled Migrant Category Resident Visa and Accredited Employer Work Visa

Long term skill shortage list

The long term skill shortage list (LTSSL) was used to assess the following visas.

Long Term Skill Shortage List Work Visa

Status: Closed 31 October 2021

If you have a Long Term Skill Shortage Work Visa, you may need to refer to the LTSSL if you apply for another Long Term Skill Shortage Work Visa or Long Term Skill Shortage Resident Visa.

The Long Term Skill Shortage Work Visa closed to new applicants on 31 October 2021 and was replaced by the Accredited Employer Work Visa.

Accredited Employer Work Visa

Essential Skills Work Visa

Status: Closed 4 July 2022

If you have an Essential Skills Work Visa you may need to refer to the LTSSL if you apply for a variation of conditions.

This work visa closed to new applications on 4 July 2022 and was replaced by the Accredited Employer Work Visa.

Skilled Migrant Category Resident Visa

You may need to refer to the LTSSL if you received an invitation to apply (ITA) before 9 October 2023 and are in the process of applying.

On 9 October 2023 the Skilled Migrant Category Resident Visa re-opened with new criteria.

The new visa criteria does not award points for roles on the LTSSL.

Changes to the Skilled Migrant Category Resident Visa

Search the Long term skill shortage list

Qualifications listed (unless an exception is stated) are New Zealand awarded qualifications on the New Zealand Qualifications Framework (NZQF).

Overseas qualifications must be comparable to the standard of the New Zealand qualification listed.

Unless an overseas qualification is listed on the Immigration New Zealand List of Qualifications Exempt from Assessment (Appendix 3), an International Qualification Assessment (IQA) from the New Zealand Qualifications Authority stating the comparable NZQF qualification is required.

PDF version PDF 244KB

Helpful tips

Here's a few useful links to help with planning your trip to Aotearoa New Zealand.

• Best things to do in the North Island
• Best things to do in the South Island
• Other Islands
• Best ways to travel around
• Calculate travel times and distances

Visas and entry requirements

Visas, New Zealand

By Tourism New Zealand

Learn more about the available visa options and entry requirements into Aotearoa New Zealand, including the New Zealand Traveller Declaration.

Aotearoa New Zealand enjoys welcoming visitors (manuhiri) to our beautiful country.

Having a valid passport, the right visa and completing the entry requirements are key to a trouble-free entry into New Zealand.

Your passport has to be valid for at least three months beyond your intended departure date, and if required, have a valid New Zealand visa .

On this page, you'll find helpful information on:

• Arriving in New Zealand
• Visitor visa for a holiday
• Working holiday visa
• Transit visa (through New Zealand or Australia)

New Zealand visa options

Visiting new zealand for a holiday.

You do not need a visa to visit New Zealand if you are:

• A New Zealand citizen travelling on a New Zealand passport or on a foreign passport that has a New Zealand citizen endorsement
• An Australian citizen travelling on an Australian passport
• A foreign passport holder with a valid visa for New Zealand - including a Permanent Resident visa

If you plan to visit New Zealand for a short period, you need to request a New Zealand Electronic Travel Authority (opens in new window) (NZeTA) before you travel if you are:

• A citizen of a country which has a visa waiver (opens in new window) agreement with New Zealand (you can stay up to three months)

If you don’t meet the above, then you’ll need a visitor visa. The fastest and easiest way to apply for a visitor visa (opens in new window) is online.

Before travelling to New Zealand, you need to make sure your passport is valid for at least three months longer than your expected departure date.

Be sure to request your NZeTA (opens in new window) , or apply for your visitor visa well in advance of travel to avoid delays, and only use the official NZeTA website to request your New Zealand Electronic Travel Authority.

For more information on cost and processing times, visit the official NZeTA website .

If you have a biometric ordinary passport (or electronic passport) and are over 12 years old, you may be able to use New Zealand Customs eGate service. This allows you to complete your Customs and Immigration checks faster so you can get on with enjoying your visit to New Zealand.

Essential travel information

Working holidays.

Working holiday visas (opens in new window) are available to young people, usually aged 18-30 (but 18-35 for a select few nationalities). They let you travel and work in New Zealand for up to 12 months, or 23 months if you’re from the UK. To apply you’ll need to meet the visa requirements, and have:

• A return ticket, or enough money to pay for one; and 
• Be coming mainly to holiday, with work being a secondary intention.

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Work visas and staying permanently

If you’re thinking of coming to New Zealand to work for a few years, or maybe even to settle, you’ll need a work or resident visa. To get that – you’re likely to need a job.

For information about working in New Zealand, including industry profiles, tips on job hunting, and a list of job sites to check out, visit New Zealand Now. (opens in new window)

Transiting through New Zealand or Australia

If you are travelling to New Zealand via an Australian airport, you may also need an Australian visa – consult your travel agent or airline if you are unsure.

Transit visas (opens in new window) will also be needed for all people travelling via New Zealand, unless they are specifically exempted by immigration policy.

More information about visas

The visa and immigration information on this page is just a summary. For everything you need to know about coming to New Zealand, visit Immigration New Zealand. (opens in new window)

Find out if you need a visa

Arriving in Aotearoa New Zealand

New zealand traveller declaration.

The New Zealand Traveller Declaration (NZTD) (opens in new window) collects travel, customs, immigration and biosecurity information.

A traveller declaration needs to be completed for each traveller, including babies and children. It is free and can be completed online at travellerdeclaration.govt.nz or by downloading the NZTD app.

You can complete a traveller declaration online at travellerdeclaration.govt.nz (opens in new window)  or by downloading the  NZTD app.

Your declaration is linked to your passport and is checked when you arrive at the eGate or by a border officer.

When to complete a traveller declaration 

You can start your traveller declaration at a time that suits you. If arriving by plane, the earliest you can submit your declaration is 24 hours before you start your trip to New Zealand. An NZTD needs to be submitted by the time you reach New Zealand passport control.

If arriving by boat (including cruise ships), the earliest you can submit your traveller declaration is 24 hours before departing the vessel’s last foreign port prior to arriving in New Zealand.

It needs to be submitted by the time the vessel has berthed at its first port in New Zealand. ​

If you apply for a visa or NZeTA, you still need to complete a traveller declaration (opens in new window) .

How to complete your declaration online. 

The form is available in English and Te Reo Māori, as well as simplified and traditional Chinese Mandarin. 

From April 2024, the form will be in 12 more languages: Hindi, Samoan, Fijian, French, German, Japanese, Korean, Malay, Tagalog, Tamil, Tongan, and Portuguese.

Paper NZTD forms will be available for travellers who cannot complete it online.

Fill out your NZ Traveller Declaration

What you can bring into New Zealand

After you’ve cleared passport control, you should collect your baggage and proceed through customs and biosecurity checks. In order to protect New Zealand and its environment, certain items are not allowed to be brought into the country, have restrictions for entry or must be declared if they are deemed to present a biosecurity risk. These include food, plants, animal products and outdoor recreational equipment.

Your baggage may be sniffed by a detector dog and/or x-rayed, and it may be searched to identify any risk goods you might be carrying.

To avoid penalties it is best to familiarise yourself with these guidelines prior to travel. For a detailed list of prohibited, restricted or declarable items, please visit Ministry for Primary Industries (opens in new window) (biosecurity agency).

Allowances and duty free concessions

As a visitor to New Zealand you may be entitled to various concessions and duty free entries on some of your goods. If you are 17 years or older, you are entitled to allowances for alcohol, cigarettes and tobacco. For detailed information on allowances and duty free concessions, please visit New Zealand Customs (opens in new window) .

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Senior Manager Job Description: A Detailed Explanation

Senior Managers are among the highest-ranking officials in an organisation. They form the backbone of the entire leadership structure. A career as a Senior Manager can elevate your professional growth significantly. This blog will explore Senior Manager Job Description, responsibilities, skills, qualifications and salary structure.

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• CMI Level 7 Award in Strategic Management and Leadership Practice Training Course
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Are you ready to step into the spotlight and lead with purpose? As a Senior Manager, this isn't just a dream—it’s a reality waiting for you. In this insightful blog, we will uncover the the Senior Manager Job Description, exploring the key responsibilities, essential skills, and qualifications that set you apart. Get ready to elevate your career, ignite your team’s potential, and craft a legacy of leadership as a Senior Manager! 

Table of Contents  

1) Who is a Senior Manager? 

2) Responsibilities of Senior Management 

3) Qualifications and Requirements of Senior Manager 

4) Key Skills of a Senior Manager 

5) Average Salary of Senior Manager 

6) Examples of Senior Manager Job Description 

7) Conclusion 

Who is a Senior Manager? 

A Senior Manager is a crucial figure within an organisation who oversees specific departments or functions and ensures they align with the company's strategic goals. They play a vital role in driving management and performance so that the team can lead high-level decisions that impact on the organisation's success.  

Typically, Senior Managers are involved in setting organisational objectives, developing core policies, and leading significant projects. Furthermore, they form the bridge between upper management and their supervise teams, ensuring that the company's vision is effectively communicated and executed at all levels. 

Senior Managers are often tasked with evaluating the performance of their departments, identifying flaws, and implementing changes to improve efficiency and productivity.  

For this, they require strong leadership, communication, and problem-solving skills and a deep industrial understanding of where they operate. Their role may also involve financial management, resource allocation, and risk assessment. 

The position of Senior Manager usually requires significant experience, often in a managerial role, along with relevant qualifications such as a business management undergraduate or master's degree. 

For this reason, their compensation is typically higher than for lower management roles, reflecting the level of responsibility and expertise required.  

Responsibilities of a Senior Manager 

A Senior Manager holds various crucial responsibilities that ensure their department's smooth functioning and success. Here are some of the key duties they undertake: 

1) Managing Departmental Budgets  

Senior Managers are responsible for overseeing and managing the budgets of their respective departments. This includes allocating resources efficiently, monitoring expenditures, and meeting financial goals. To achieve this, they must balance the department's needs with the organisation's overall financial strategy. They also continuously adjust, optimise performance, and stay within budgetary constraints. 

2) Overseeing Employee Performance 

Senior Managers monitor and evaluate the performance of employees within their departments. This involves setting performance targets, conducting regular reviews, and providing feedback to ensure team members meet their objectives. 

They also identify areas for improvement and offer support to enhance productivity and achieve organisational goals. 

3) Supervising and Guiding Staff 

Senior Managers supervise and guide their staff to ensure employees align with the company’s vision and objectives. They provide leadership, mentorship, and direction to help team members develop their skills and perform at their best. This responsibility includes resolving conflicts, fostering collaboration, and maintaining a positive work environment. 

4) Approving Recruitment and Termination 

Senior Managers are crucial in the hiring and termination processes. They approve recruitment decisions to ensure the right talent is brought into the team and also make final decisions regarding employee terminations when necessary. This responsibility is vital for maintaining a strong and effective workforce. 

5) Developing Organisational Objectives 

Senior Managers are involved in developing the organisation's strategic objectives. T They collaborate closely with upper management to establish goals that align with the company’s mission and vision. These objectives guide the department’s operations and are essential for driving long-term success and growth.

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Qualifications and Requirements of Senior Manager 

To excel as a Senior Manager, a specific set of qualifications and experience is required. These criteria ensure that individuals in this role are well-equipped to lead effectively and drive organisational success. Here are the key qualifications and requirements for a Senior Manager:  

1) Educational Background 

A management or business administration undergraduate degree is generally required. Many organisations prefer candidates with a master’s degree, such as an MBA, for advanced knowledge in business strategy, leadership, and financial management. 

2)  Professional Experience 

Candidates usually need at least 7-10 years of experience in a management role, with a proven track record of leading teams and driving organisational success. Industry-specific experience is highly valued for a deep understanding of the market, competitors, and industry trends. 

3) Knowledge of Business Laws and Regulations 

Senior Managers are expected to have a solid grasp of business laws and regulations, along with the ability to work effectively under pressure. 

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Key Skills of a Senior Manager 

To excel as a Senior Manager, diverse skills are required to navigate complex organisational challenges and lead effectively. Here are some of the key skills essential for success in this role: 

1) Stakeholder Involvement 

Senior Managers must excel in engaging with diverse stakeholders, including clients, executives, and team members. This involves understanding their needs, building strong relationships, and aligning stakeholder interests with the organisation's objectives. Effective communication and negotiation are key to fostering collaboration and ensuring stakeholder satisfaction. 

2) Financial Expertise 

Senior Managers must have financial expertise, manage budgets, forecast financial performance, and make informed decisions. Their deep understanding of financial principles ensures that departmental operations are cost-effective and aligned with the organisation’s broader financial strategies.  

3) Leadership Growth 

Leadership growth is vital for Senior Managers as they inspire and guide teams toward high performance. This involves mentoring employees, providing feedback, and fostering a culture of continuous improvement. It ensures that they can effectively manage their teams and drive organisational success. 

4) Performance Evaluation 

Senior Managers regularly assess team and individual performance by setting clear goals and metrics. This process allows them to identify areas for improvement, implement strategies to enhance productivity and ensure that the department meets or exceeds its objectives. This skill is crucial for maintaining high standards. 

5) Leadership Skills 

Change leadership is crucial for Senior Managers as they lead organisational transformation efforts. They must manage change initiatives, ensure smooth transitions, and support employees. This skill is vital for adapting to market shifts, implementing new strategies, and maintaining the organisation's competitive edge. 

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Average Salary of Senior Manager 

The average salary of a Senior Manager showcases their role in improving efficiency and bringing continuous improvement to the firm. Let’s explore their salary structure in the following table: 

The Senior Manager's salary depends widely on the location's inflation rates, job market, and industry standards.  

                                                                                                                              Source: PayScale  

Example of Senior Manager Job Description 

Conclusion 

We hope you found the Senior Manager Job Description discussed in this blog insightful. By understanding the key responsibilities, required qualifications, and desired skills, you can better prepare yourself for this pivotal role. This knowledge will help you align your career development plans and position yourself as a strong candidate when opportunities arise. Remember, a well-defined job description is your roadmap to becoming an effective leader who can drive organisational success and inspire your team to achieve great things. 

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Frequently Asked Questions

A Manager supervises specific teams and day-to-day operations. In contrast, a Senior Manager has a broader scope, managing multiple departments or functions, making strategic decisions, and guiding overall organisational goals. 

The four levels of managers are Top Managers, Middle Managers, First-Line Managers, and Team Leaders. Top Managers are responsible for setting overall goals and strategies, Middle Managers implement these strategies, First-Line Managers oversee day-to-day operations, and Team Leaders manage specific tasks within teams. 

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Alongside our diverse Online Course Catalogue, encompassing 17 major categories, we go the extra mile by providing a plethora of free educational Online Resources like News updates, Blogs , videos, webinars, and interview questions. Tailoring learning experiences further, professionals can maximise value with customisable Course Bundles of TKA . 

The Knowledge Academy’s Knowledge Pass , a prepaid voucher, adds another layer of flexibility, allowing course bookings over a 12-month period. Join us on a journey where education knows no bounds. 

The Knowledge Academy offers various CMI Level 6 Courses , including the CMI Level 6 Award in Professional Management and Leadership Practice Training, and CMI Level 6 Certificate in Professional Management and Leadership Practice Training. These courses cater to different skill levels, providing comprehensive insights into Chairman vs CEO: A Detailed Comparison.  

Our ILM, CMI Leadership & Management Blogs cover a range of topics related to Leadership & Management, offering valuable resources, best practices, and industry insights. Whether you are a beginner or looking to advance your Leadership & Management skills, The Knowledge Academy's diverse courses and informative blogs have got you covered. 

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