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News releases

Condor customer service now available via whatsapp.

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Advice on an upcoming flight, booking queries, or upgrades: with immediate effect, Condor guests can also contact customer service with their concerns via WhatsApp. This adds another option to the existing communication channels of telephone, e-mail, and live chat.

Alexander Kaiser, Head of Customer Care at Condor: "Shortly after the launch, we were able to see the added value of this channel. Our customers immediately used WhatsApp to discuss their concerns. Currently, most of them are concerned with valid entry regulations, questions about booking, online check-in or special services. These topics can be discussed quickly and directly via WhatsApp."

In the future, there are plans to develop the content further so that guests can also use WhatsApp to make changes to their trip. Travel with Condor can be booked with all German tour operators and at travel agencies, and flight tickets are available as usual at www.condor.com and by phone.

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Digital Marketing for Mid-Market IT Consulting Companies

Most IT marketing teams struggle to drive sales, overwhelmed by long sales cycles and a specific and elusive audience. We help them measure and generate a qualified pipeline, make the most with their budget, and finally get executive recognition

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We’re the Fastest-Growing IT Marketing Agency

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No more complaints from sales about the quality of leads, or confusion on what channels are driving them.

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Leverage our industry expertise to save time, money, and make progress faster.

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What Sets Us Apart?

  • Expert Team: Our team of over 60 includes data scientists, engineers, and marketing strategists, driving innovation and results.
  • Proven Growth Catalyst: We’re known for skyrocketing B2B firms’ growth year-over-year. In 2023, we had 8,500+ paid media conversions for our B2B clients and managed $1,000,000+ in investments.
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Let’s Take You to Condor-Level Heights

Why the name Condor? The condor is one of the highest flying birds in the world, so it’s an analogy of helping businesses taking off to new heights. Also, the Andean condor is a bird from Latin America, where having our operations represents a key competitive advantage for our clients.

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  • Razpisna potovanja
  • Za zaključene skupine
  • Individualna potovanja
  • Za podjetja

Condor-Travel-Potovanja

Nepozabna potovanja polna doživetij

Zakaj potovati s Condor Travel?

Načrtovanje in organizacija potovanj je naš vsakdan., najbolj iskana ponudba, potovanja, počitnice in izleti.

  • Razprodano 10.5.2024
  • Kmalu zagotovljeno 25.10.2024

Portugalska in Madeira

Portugalska in Madeira

  • Prijave 22.9.2024

Maroko-Aid-benhadudu-potovanje

Ultimativni Maroko

  • Kmalu zagotovljeno 15.8.2024

Narodni-parki-ZDA

Narodni parki ZDA - Od kanjonov do skalnega gorovja

  • Prijave 20.11.2024
  • Prijave 25.2.2025

Glasbeni-jug-ZDA-potovanje

Glasbeni Jug ZDA

  • Razprodano 24.4.2024
  • Razprodano 30.5.2024
  • Razprodano 25.6.2024
  • Kmalu zagotovljeno 26.9.2024

Vzhod-ZDA-New-York-potovanje-Condor-Travel

Vzhod ZDA od New Yorka do Toronta

  • Prijave 28.4.2024
  • Prijave 29.9.2024

JORDANIJA-Potovanje

Jordanija - Puščavska pravljica

  • Zagotovljen odhod 8.5.2024
  • Kmalu zagotovljeno 9.10.2024

Safari-Potovanje-Juzna-Afrika-Viktorijini-Slapovi

Safari potovanje od Južne Afrike do Viktorijinih slapov

  • Kmalu zagotovljeno 24.5.2024
  • Prijave 14.9.2024
  • Prijave 29.10.2024

Istanbul

  • Zagotovljen odhod 31.5.2024
  • Prijave 13.9.2024

Vesela-Irska-potovanje

Vesela Irska

Več tisoč nepozabnih spominov.

Zgodbe zadovoljnih popotnikov o nas.

condor travel agency support

Super fantastično in odlično! Res zelo dobra izkušnja in res dobra organizeranost agencije. Na potovanju sva se imela z punco res dobro in se naučila veliko.

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Zelo zadovoljna s potovanjem, vse pohvale agenciji in vodiču Mohorju, vse je bilo krasno, nepozabna izkušnja.

Potovanje po vzhodu ZDA je bilo čudovito, nepozabno in odlično organizirano. Vodič Gregor V. je fantastičen, predan, poln znanja in poznavanja Amerike, zgodovine in prilagodljiv željam potnikov, ki jih je odlično pokombiniral za naše različne okuse. Potovanje po vzhodnem delu me je nad Ameriko navdušilo in bi se z vami z veseljem še udeležila potovanja po zahodnem delu (z vodičem Gregorjem).

S turistično agencijo Condor Travel smo odpotovali na štiridnevni izlet v Istanbul. Organizacija in izvedba izleta je bila odlična. Vodič Mohor je bil super, poln zanimivih informacij, prilagodljiv skupini in zelo razumevajoč. S svojo umirjenostjo, pozitivno energijo in humorjem nam je tudi iz zapleta na letališču naredil zanimivo izkušnjo, ki se jo bomo še dolgo spominjali. Storitve agencije bom v bodoče zagotovo še uporabila. Priporočam.

Odlično potovanje po Južni Afriki, predvsem safariji, odlično za ljubitelje živali. Vodič Matic pa poglavje za sebe v najboljšem pomenu besede. Priporočam.😉

Tako dobrega potovanja že dolgo nisem doživel. Veliko potujem in morem reči, da sem bil res pozitivno presenečen z organizacijo potovanja. 100x hvala Maticu za odlično vodenje! Poleg organizacije pa seveda niso razočarala tudi mesta in pokrajina zahodne Amerike. San Franciso in Las Vegas sta res nepozabni mesti. Od narave pa me je najbolj fasciniral Grand Canyon ter Sekvoja park, kjer bi se lahko vsaj še za kakšen dan namerno izgubil. Kot ljubitelj glasbe, pa bi vsem priporočil tudi organizirano večerjo v Bakersfieldu, kjer smo res uživali v živi country muziki, ter predstavi.

Zagotovo bom z vami še potoval!

Lep pozdrav Matjaž

condor travel agency support

Posebej bi pohvalili vodnika Gregorja V. Našo pot je spretno prilagajal vsem razmeram, z mislijo na naše ugodje in želje. Je pravi leksikon znanja, zato ni bilo težko slediti njegovim razlagam. Pohvaliti je potrebno tudi administrativni del agencije, ki je ustregel našim (dodatnim) željam in pričakovanjem. Kot prostor za nadgradnjo poslovanja bi predlagali hitrejšo pretočnost informacij pred potovanjem. Povzetek: priporočamo! :)

Zadovoljen s potovanjem in organizacijo. Vrhunec potovanja so vsekakor Niagarski slapovi in New York. Priporočam vsem.

Odlicna organizacija, super vodic, najboljsi hoteli, odlicno izbrane lokacije za obisk, vse top!!!

Nepozabno potovanje ! Domov se vračamo s sami lepimi spomini 

Dne 24.6.23 smo odpotovali z agencijo Kondor na 10 dnevno potovanje po ZDA in Kanado,vodic Vidic Gregor,zelo dobro vodenje,bili navduseni nad vodenjem in organizacijo,vse super brez pripomb,zelo priporocam agencijo in vodica. Nasa skupi ica je stela 9 clanov,res super,ostalo bo v lepem spominu,pohvala tudi agentu agencije Matic-u. Nepozabno.

Nepozabna izkušnja Istanbula s Condor Travel! Super organizacija, super ekipa in več kot odličen vodnik Mohor. Pohvale vsem. Priporočam!

Potovanje je bilo izvrstno. Vodič Dejan je bil super. Že tako lepo Irsko je naredil še lepšo.

Vec pa ni! Pohvale Mohorju za izvrstno vodenje v Istanbulu in Ursi za odlicno asistenco. Priporočam! 

Odlično izpeljan izlet v Istanbul. Super vodnik, hotel v središču mesta je bil res na dobri lokaciji, tako da smo se lahko zvečer varno sami sprehajali po mestu. Všeč pa nam je bil tudi koncept potovanja v manjši skupini.

Ponovimo ob prvi priliki

Istanbul s Condor Travel - top izlet z odličnim vodičem Mohorjem!

Potovanje po vzhodnem delu ZDA od New Yorka do Toronta je bilo eno zelo lepo in nepozabno doživetje. Še enkrat hvala Gregorju za super vodenje. Lep pozdrav, Metka in Danilo Gregorčič.

Najlepše potovanje, ki sem ga do sedaj doživela. Izpostavila bi zelo prijazno osebje v Safari kampu, nepozabne safari izlete in najlepše sončne zahode na svetu.  Viktorijini slapovi pa so tako ali tako fascinantni in ne morejo razočarati. Upam da se še kdaj vrneva. 

Zaradi vodiča Dejana je bila Irska veliko lepsa! Vse pohvale za tako veliko njegovega znanja in skrb za nas, potnike.

Noro lepo! Morem priznati da nisem pričakovala tako lepe Amerike. Vsekakor bi se še kdaj vrnila, da še enkrat doživim sončni zahod v Bryce Canyonu, izbruh gejzirja in horde bivolov v parku Yellowstone in ''nor'' Las Vegas 

Prvič sem potovala z agencijo Condor in sem zelo zadovoljna. Mala skupina, super vodička in zelo doživeto raziskovanje Jordanije. Zelo priporočam.

Condor.png

About Us About Us

Filling Passport Pages for 30 years

Wholesale, Custom, Groups

CEO, Travel Advisor

Born in the country of Panama, carries two passports, has dual citizenship and is fluent in English and Spanish. 

condor travel agency support

CFO, Travel Advisor, Trip Manager

Kristen Snow

Member of the founding family, master multitasker, and organizational genius, she keeps everything running smoothly.

condor travel agency support

COO, Travel Advisor, Trip Manager

Alexandria (Allie) Snow

Member of the founding family & experienced world traveler. She has been to all 7 continents & is keen to share her expertise with her clients.

condor travel agency support

With Condor since 2009, her education in business and finance uniquely qualifies her for her position within the company.

condor travel agency support

Marketing, Trip Manager

Blaine McCarty

Blaine loves to capture adventures with Condor through storytelling and visuals.

Wholesale, Custom, Trip Protection, Groups

Travel Advisor

Pat Pritchard

In the industry since 1975, she has done everything from leisure travel, to corporate travel, to group travel.

Custom, Europe

Cindy Mahaffey

Detail-oriented, specializes in seamless custom travel experiences tailored to your specific needs. 

Custom, Groups

Cindy Akins

Want something a little more off the beaten path? Love golfing? This couple of curiosity seekers are here to help. 

Groups, Cruising, Destination Weddings

Melissa Tillery

With a passion for planning and an adventurous heart, she handles all the details while you focus on having the trip of a lifetime. If you can dream it, she can plan it!

Cruising

Melissa Blackford

A lover of all things travel and a heart for customer service. Here to take the stress out of planning, create a lifetime of memories, and allow you to relax and recharge.

Cruising

Laura Vooris

Been in the travel industry since 1988.She has visited many places around the world, has the experience, and being very detailed oriented, would love to help you with your travel plans.

We have specialized in custom travel since 1991. In other words, we have been there, done that! We have the connections and inside scoop that allows us to improve on anything you see online - whether a simple getaway or more exotic travel plans, whether you are planning a solo trip or for a group of 100 plus - we can make it happen.

Our corporate and sales team combines years of experience with destination-specific experience in preparing travel packages - we've been there, let us take the guesswork out of travel planning and design a custom travel package you can't find anywhere else. 

  • Tour Account ›
  • Travel Forum ›
  • Travel Forum
  • Transportation
  • Condor Airlines P...

Condor Airlines Phone Support - Do they answer eventually?

I purchased 'classic' fare, per my itinerary, and am wondering if any of it is refundable as I have to cancel my trip. (It was purchased on 6/21/2018 and the flight is scheduled for 9/8.) I've tried holding a few times up to 45 minutes with no answer. Sometimes the goofy hold muzak continues, sometimes it goes mercifully silent without disconnecting. Does anyone else have experience with this? I've read mixed reviews (mainly bad) here and elsewhere. Being a budget airline, my hopes aren't very high but I'd like to recoup at least some of my losses if possible.

Yes, they do eventually answer. I successfully cancelled a flight with them once. I waited on hold for a long time and eventually spoke to someone. It sounded like they were really in / from Germany based on her accent. She said their computer system was down(!) and she wouldn't be able to process my cancellation request while we were on the phone. But she would put it through and I'd get a confirmation eventually. I asked a lot of questions, sort of thinking that sounded like a scam. She seemed offended that I would think she wasn't going to do her job properly. And she did do it, my flight was cancelled within the 24 hour window after I booked and I didn't have to pay anything.

The best places to look are on the Condor website or at the small print of your ticket (Google "Condor Classic fare...and voila). All the fare rules are spelled out in both places. It looks like you're out of luck except for taxes and fees. https://www.condor.com/us/fly-enjoy/classes-rates/our-rates/classic-rate.jsp

"Cancellation In the case of cancellation or no-show, it is not possible to refund the airfare (except taxes & fees). Selecting our attractive ”Flex” option gives you more flexibility for rebookings and cancellations."

Thank you, Agnes. I'll try them again. $80 is $80.

If you manage to recoup anything, please post back.

I shall. I may also sue for emotional damages after hearing their hold music while in sleep paralysis last night.

It does look like you can 're-book' for a fee and fare difference if you are re-scheduling the trip.

Depending on your situation, you may want to explore that option when you penetrate the muzak maze

This topic has been automatically closed due to a period of inactivity.

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Do you have questions about your Condor flight or comments about our offers? Please do not hesitate to contact us. We will respond to your enquiry as quickly as possible.

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  6. Condor To Upgrade Business Class Amenities On Select Routes In 2020

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COMMENTS

  1. FAQs

    USA & Canada: 001-866-960-7915. Available 24 hours. WhatsApp: +49 (0) 6171 69889 07. Mon-Fri 9am-10pm CET (excluding public holidays) Contact Form.

  2. Customer Service Plan

    Condor sells only electronic tickets, regardless if sold through www.condor.com, a travel agency or the customer service hotline. Refunds for all electronic tickets may be requested by calling our reservation sales team available 24 hours a day / 7 days a week. USA & Canada. 1-866-960-7915**. free of charge.

  3. Condor Travel

    At Condor Travel, we listen and dig deep to understand your objectives and exceed your expectations. Shaped by almost five decades of passion and innovation in South America, our specialized resources allow us to provide unmatched experiences that cater all traveler types. We pride in quick and flawless delivery, and we go beyond mere planning ...

  4. Customer Relations

    Please note: If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly. What would you like to do? Make a compensation claim for a delay (EU261) Make a general complaint or claim. Reach out to the Condor Customer Relations team for any assistance or support you ...

  5. Condor: Condor customer service now available via WhatsApp

    Condor customer service now available via WhatsApp. Advice on an upcoming flight, booking queries, or upgrades: with immediate effect, Condor guests can also contact customer service with their concerns via WhatsApp. This adds another option to the existing communication channels of telephone, e-mail, and live chat. Alexander Kaiser, Head of ...

  6. Extranet log-in

    Useful tools for daily business; Presentation of your individual contact; Information about our products; Download of useful information materials

  7. Condor Travel

    Condor Travel

  8. Special Assistance

    Assistance available on board. The assistance Airlines can provide to disabled customers and customers with reduced mobility, includes the following: Assistance moving to and from seats on the aircraft. Providing use of the on-board wheelchair - please pre-book the wheelchair on board (WCOB) Helping a customer to and from the on-board lavatory ...

  9. PDF The compact guide about Condor

    Condor has received numerous awards, showing the passion and customer focus of its approximately 5,000 employees around the world. Maintenance of the Condor fleet is performed according to the highest quality standards and in accord-ance with strict legal regulations by Condor Technik GmbH, a subsidiary company. 1.2 Social Responsibility

  10. Condor

    Expert Team: Our team of over 60 includes data scientists, engineers, and marketing strategists, driving innovation and results. Proven Growth Catalyst: We're known for skyrocketing B2B firms' growth year-over-year. In 2023, we had 8,500+ paid media conversions for our B2B clients and managed $1,000,000+ in investments. Your Dedicated Partner: We're not just an agency but an extension of ...

  11. Turistična agencija Condor Travel

    Zakaj potovati s Condor Travel? Načrtovanje in organizacija potovanj je naš vsakdan. Manjše skupine, boljša doživetja. Osebnejši pristop, lažja prilagodljivost posamezniku in več zagotovljenih odhodov. Izkušeni vodniki na vsaki destinaciji. Doživite destinacijo v spremstvu slovenskega in ponekod tudi lokalnega vodnika. Hoteli na.

  12. Condor Travel

    Condor Travel, Miraflores, Lima. 14,318 likes · 5 talking about this · 482 were here. Since 1977, Condor Travel offers reliable and experienced tour operation in Peru, Chile, Brazil, Boli

  13. Custom World Travel

    Founded in 1991 by Col. Davis Stevenson, run by his daughter Lori Snow and her daughters, Kristen & Alexandria, Condor Tours & Travel will treat you like family. GET TO KNOW US. Ask Us Anything. 1175 Peachtree St NE, Ste 1000 Fl 10, Atlanta, GA 30361. [email protected] | 1-800-783-8847.

  14. About

    Our corporate and sales team combines years of experience with destination-specific experience in preparing travel packages - we've been there, let us take the guesswork out of travel planning and design a custom travel package you can't find anywhere else. Founded in 1991, Condor is a family-run travel agency specializing in personalized and ...

  15. Customer Assistance

    Information on how to book your assistance and contact our dedicated special assistance team can be found here. We'll send you written confirmation of your special assistance serve booking once it has been completed. You'll also need to be at the airport on the day of your flight in good time - at least three hours for long-haul and two ...

  16. Condor Airlines Phone Support

    Texas. 08/17/18 01:55 PM. 158 posts. Yes, they do eventually answer. I successfully cancelled a flight with them once. I waited on hold for a long time and eventually spoke to someone. It sounded like they were really in / from Germany based on her accent.

  17. Condor Tours & Travel

    Condor Tours & Travel, Lawrenceville, Georgia. 1,095 likes · 1 talking about this · 9 were here. I am Lori Stevenson Snow - Owner - and can arrange any type of leisure trip for you when you are rea

  18. ISCtravel. Russia Travel Operator. Russian Visa, Accommodation, Events

    We complete range of travel services since 1991! We specialize in: processing visa support documents, discount hotel reservations, local transportation, standard and customized tour programs, unique travel itineraries, organizing large scale events such as convention, incentive travel, seminars and trade shows.

  19. Customer Relations

    If you are entitled to any compensation, we will send it to you as quickly and easily as possible. Please note: If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly. Contact the Condor Customer Relations team for assistance & support.

  20. Moscow Navigator

    We specialize in private and customer-tailored tours for individuals and groups. Moscow Tours. Business trips to Moscow. Eco-tours, hikings in Moscow region. Trips to the towns of the Golden Ring of Russia. MoscowNavigator International Travel Club. St. Petersburg tours. Tour options include: Moscow tours in 1 day/2days/3days (Red Square tour ...

  21. Business Travel to Moscow

    Moscow is one of the world's busiest cities with a population of more than 12 million people. Every day thousands of foreigners come to Moscow on business. Our travel agency "MoscowNavigator" provides a range of services for business people in Moscow. -Visa support. -Hotel booking. -Meeting at the airport/train station. -Transfers from/to ...

  22. Tour & Travel Agency in Moscow

    You cannot resist our Two Hearts of Russia (7 Days &6 Nights), Golden Moscow (4 Days &3 Nights), Sochi (3 Days & 2 Nights), Golden Ring (1 Day & 2 Days), and many more. As a leading travel agency specializing in the tour to Russia and Former Soviet Republics, we are connecting the travellers from every part of the world for more than 10 years.

  23. Contact

    Live chat now. We are at your disposal, of course, should you have any questions about your reservation or flight. Customer complaints, reimbursement for baggage loss or damage. Call up the contact form. Assistance for our customers. Call up the contact form. Here, you can find the contact information for reaching Condor Customer Service by phone.

  24. Chinese Tourists Are Again Embracing International Travel

    The return of China's travelers has long been awaited in the travel industry, which is expected to surpass pre-pandemic levels this year by contributing $11.1 trillion to the global economy. The ...

  25. Disposition personnel to support DEFENDER 2024

    BATTLE CREEK, Mich. - Defense Logistics Agency Disposition Services civilian and military personnel will take part in DEFENDER 2024 at Germersheim Army Depot in Germany in May.. According to the U.S. Army, DEFENDER lasts from late March through May and is the largest Army exercise in Europe with more than 17,000 U.S. and 23,000 multinational servicemembers from more than 20 allied and ...