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Top Tour Operators and Travel Agencies in New Zealand 2024/2025

Top Tour Operators and Travel Agencies in New Zealand. Below you will find 20 of the best tour operators and travel agencies in New Zealand offering in total 130 tours and holidays through-out New Zealand. Combined they have received 104 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in New Zealand are: Adventure and sport, Sightseeing, attractions, culture and history & Wildlife, landscapes and nature.

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20 Tour Operators in New Zealand with 104 Reviews

G Adventures

• Address G Adventures Ltd, 60 Bastwick Street, London, England
• Response Rate 90%
• Response Time 2 hours

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Real New Zealand Tours Limited

• Address S.B.A. Suite 2, 62 Riccarton Road , Christchurch, New Zealand
• Response Rate 98%

Exodus Travels

• Address Grange Mills, Weir Road, London, England
• Response Rate 85%
• Response Time 3 hours

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England
• Response Rate 96%

• Address 38-51 Bedford Way, London, England
• Response Rate 88%
• Response Time 1 hour

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia

• Address Picquet House, St Peter Port, Guernsey, London, England

Scenic Luxury Cruises and Tours

• Address 15/56 Pitt St, Sydney, Australia
• Response Rate 74%

• Address Gillies Ave Office Park Suite 101, 27 Gillies Ave, Newmarket, Auckland, New Zealand

Adventure Junkies Ltd

• Address 5 Leeds Lane, Queenstown, New Zealand
• Response Rate 100%

Collette Tours

• Address 162 Middle Street, Pawtucket, Rhode Island, USA
• Response Rate 86%

Luxury Gold

• Address 33 Kern Road, Toronto, Canada
• Response Rate 60%

• Response Rate 92%

• Address 109 Power Road, Chiswick, London, England
• Response Rate 81%

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New Zealand Tour Companies

Looking for an unforgettable New Zealand tour? Book a fully-organized trip with the best tour companies in New Zealand and let the tour operator take care of everything for you. Check out the tour details and read 189694 reviews from our customers to help you choose the perfect tour for you.

List of New Zealand travel companies & tour operators with 189694 reviews

G Adventures

• Excellent - 19,100 reviews for New Zealand tours

The tour guide was exceptional! The accommodations could have been better.

Excellent tour. Definitely recommend

• Excellent - 1,893 reviews for New Zealand tours

Overall, we enjoyed our tour immensely – but with two (2) exceptions. FIRST: The day when the tour began we looked forward to going to an Australian indigenous museum. I believe it was called “Birrunga”. In particular and on the forms required to go on the tour, I highlighted my desire to learn about the Indigenous People (history, pictures, today in society, future and special beliefs). What we experienced on the tour was an Art exhibition by one artist who was very difficult to hear, who could not answer questions about his own people, who did not have handouts so we could understand some native words and pointed to pictures expressing his interpretation of a particular thought. Others on the tour felt the same way. Then we were taken back to the hotel and told the rest of the day we were on our own. SECOND: We were promised a trip to the exotic Whitsunday Island. We had heard from friends and through reading that this was a must for our tour. However, at the last minute (and almost exactly the last minute) we were told the trip to Whitsunday Island had been cancelled and we would receive a refund. Because of the late notification we were unable to make plans for the cancelled day. We tried to fill that day on our own with other excursions, like dinner cruises, etc. but they were all fully booked. And that was an entire day from tour that Trafalgar failed to meet their obligation. In speaking with other tour members who were upset, we interpreted your decision to cancel shocking, disappointing and not in line with the high expectations we had from your statements about the tour. We did not know if the Whitsunday excursion was cancelled because of mechanical reasons, crew problems, ship problems and were left with the impression we were cancelled because of the size of our group (13) and replaced by a larger group. Although you refunded our money for that, our tour day was lost. Not good! SUMMARY: Christin was wonderful throughout. Regarding the Whitsunday cancellation, she showed her understanding of our disappointment. However, as a result of these two issues, with special emphasis on Whitsunday, we feel Trafalgar did not live up to the high expectations you promised us.

Wonderful trip, Hope and Rick were amazing hosts.

Intrepid Premium

• Excellent - 320 reviews for New Zealand tours

Summer did an excellent job guiding us around and telling us all about her home country.

Summer did a brilliant job in making 12 strangers into a joyous group. Every day was an adventure.

Intrepid Travel

• Excellent - 11,705 reviews for New Zealand tours

Meals along the way were to rushed with having to find place to eat and eat before getting on the bus. Would be better for preorder, have in a cooler on the bus so we can just stop, relax and eat at nice spot along the way. Loved mix of internationals and ages in the group. Hostels were clean and well located. Guide was organized and kept group together and on time. Coordination and information dispensed was not good between TourRadar, Haka Tours and Intrepid. Questions asked kept being referred to be answered by actual guide when on the trip and felt I would have preferred to know what was possible (subject to weather) before arrival as response several times was advised this might not be tour for me.

Some of the hostels were dirty and far from centre, also arrived at hostels too late

Scenic Luxury Cruises & Tou…

• Excellent - 35 reviews for New Zealand tours

we had a fabulous time! If there would be a complaint it would be that we had a lot more meals and fun than what was advertised. Can't compliment this trip enough!

Had not travelled with Scenic before however I am now a convert. Totally enjoyed the places we visited and the free choices available. Top class local guides and excellent activities. New Zealand itself is beautiful. We were a group of 40 and everyone was fabulous. Our tour director Sally was brilliant, totally in touch with everyone and very jolly all along. Very professional. Our driver Alan was also excellent, very knowledgeable on all the places we travelled through. What a lot of fun.

Thrifty Tours

• Excellent - 62 reviews for New Zealand tours

Good trip and famous wiews

Excellent attention!!!

• Excellent - 195 reviews for New Zealand tours

I had an amazing time, and recommend to anyone and everyone. Do it!

My 3-week trip to New Zealand was fantastic! We saw a lot of the country, even though it was during Christmas and New Year's. Some activities weren't available due to the holidays, but our guides, Ben and Tegan, made sure we had a great time regardless. Ben and Tegan were amazing, sharing interesting facts about New Zealand and keeping the trip fun. The tour offered good value, with nice accommodations (except for one place in Rotorua) and enjoyable included activities. Just keep in mind the cost of optional activities when planning your budget. Also, expect some long drives. Being at the back of the bus can make it hard to see the scenery. Overall, the trip was memorable, thanks to the careful planning and the effort of our guides to ensure we didn't miss out on the fun, despite the holiday season.

• Excellent - 98 reviews for New Zealand tours

I thoroughly enjoyed my tour. The guide, Isobel, paid very good attention to details and the comfort of her tourists.I felt safe and secure in the bus as Mark's driving was very competent and Isobel was delightful, patient and full of fun, a real people person.She and Mark worked well together, meal times, departure times and other important information was provided well in advance. Good provision was made for frequent stops to allow for toilet breaks and the purchase of refreshments. I liked their attention to time keeping. For me, everything worked smoothly which made the tour relaxed and stress free. I would highly recommend Isobel and Mark.

New Zealand is a land with many places to see. It is a place rich in sites and in history, owing to the fact that two separate cultures have occupied the space. Fortunately our tour director and guide Chantavee was excellent at explaining both the history and providing context to the sites. I did not lower my reading due to the fact that the bus ride just sucked; it was a necessary part of the overall experience.

• Excellent - 355 reviews for New Zealand tours

this tour was just a huge disappointment, this is overpriced, unorganized and leaves you sorry for all the money you spent. of course the sights you will see are amazing, but the tour itself just makes you sad. the guide had absolutely no plan at anytime what was going on, due to this lack of organization, it was always quite hectic rushing from one place to the next. also I made bookings for activities back when I booked the tour itself months in advance, just to realize once I was at the activity it was not prebooked. here it’s advertised as 18-39, which was actually not true, more like an average of 45+. the hostels are not high-end, they are just normal average youth hostels. I did reach out to them on the second day, explaining the circumstances, but sadly did not receive a very constructive answer and no resulting action. honestly, I‘m just mad.

Everyday was different. A well planned out tour giving a rich experience. You want to know what Maori culture is in a short time? This is it!!!!!!

• Good - 179 reviews for New Zealand tours
• This operator has no New Zealand reviews

• Excellent - 75 reviews for New Zealand tours

• Excellent - 74,885 reviews for New Zealand tours

We are on the 20 day New Zealand - Australia tour. We do not recommend this tour. This review is sadly because our bus driver, Glenn, said quite a few obviously racist things about Indigenous Australians on our bus ride to and from Uluru. We have been on several Globus tours over the years, and we are very disappointed that Globus employs a company and people with this kind of harmful and backward thinking. On our trip to Uluru on Nov. 15., Glenn told us that Indigenous people are thieves. He said the Indigenous people specifically are responsible for theft in Alice Springs and along the highways. While passing Mount Ebenezer he told us that the Indigenous people are “true communists” and did a bad job running the gas station in the area, which caused the rest stop to close. Glenn then said that someone else tried to open the station again, but the Indigenous people “showed up with spears” and caused the new owner to close the gas station. He actually said, “showed up with spears.” Perhaps Glenn thinks that because it was a bus full of white people he could get away with being overtly racist. But no we are not ok with it. Racism is wrong. On this Globus trip in Australia we’ve had no access to an Indigenous Australian guide to give us a balanced viewpoint. Instead, we were given racist views about a group of people who were not there to defend themselves and add important context. I wrongly presumed we would be given some kind of properly assembled educational information about Indigenous Australian groups directly from Indigenous people, like we received in New Zealand. The “educational” video we watched on the bus to Uluru romanticized the colonization of Australia, depicting the English colonists as heroes and hard workers who earned their right to be here and makes no mention of how these colonists displaced the Indigenous people and basically stripped them of their land and culture. I had to google everything to learn more. This is literal whitewashing of history and distorts the reality of what happened. We are shocked at how blatantly outdated this driver and company are in the changing world.

Gets to the main places but not the best planned tour. Very compressed timelines for the trip, leave you feeling rushed through many destinations. Sometimes not even enough time to eat, or no place. No suggestions or prep from guide. And yet, there's a lot of time on the bus and/or the plane - 5 hour layover for a plane to get to the hotel at midnight. Often felt disorganized - I get everything had just reopened but seems the hotels were often unprepared for us coming, excursions that people had booked for months suddenly unavailable or not booked by company. Couldn't they call in advance, for example, to make sure there's enough food at a hotel dinner??? Tour guide wasn't great

DIAMIR Erlebnisreisen

• Excellent - 5 reviews for New Zealand tours

• Excellent - 5,452 reviews for New Zealand tours

Great experience for this tour.. would rate this as 5stars.. made new friends along the way

Get more money for activities you will not regret

INTRO Travel

• Excellent - 14,797 reviews for New Zealand tours

Die Reise war super und für den kurzen Zeitraum hat man sehr viel von Neuseeland gesehen

It was my first time doing a tour like this with other people who I didn’t know. Our leader (Jess) broke the ice real quick and we all had a great time with her. Loads of stuff to do but it was also really easy to take yourself away for a bit if you needed. I booked onto another tour (Philippines) before this one had even finished because it was so good. Only thing I can suggest is having a different, longer version which includes things like the coromandel, Wellington, Franz Josef etc but couldn’t fault my experience and I am looking forward to coming back!

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Kia Ora and Welcome

Welcome to new zealand.

Since 2001 we’ve been helping visitors plan their dream New Zealand vacations. Allow us the privilege of creating your very own customised New Zealand tour itinerary, it begins by you filling out our enquiry form. We are a New Zealand Qualmark Gold Travel Agency.

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Popular Ways to Experience New Zealand

New zealand self drive tours.

Experience a New Zealand self drive holiday, that not only surpasses your expectations but eliminates all of the guesswork.  Even better, this itinerary planning service is absolutely free when you book with us. 

New Zealand Coach Tours

Our hassle-free New Zealand coach tours are a relaxing way to take in the full beauty of New Zealand. Everything is taken care of including pre-booked accommodation, sightseeing activities, the comfort of a luxury coach and the friendly services of our team.

Small Group New Zealand Luxury

The benefits of a small group tour are more leisure time, a flexible itinerary, and unique dining and travel experiences.  Small group tours allow you to venture on alternative routes to the large coach tours.

Walking / Hiking Holidays

Our carefully selected hiking tours give you access to the most exciting volcanic and coastal regions in our National Parks and Reserves.  For those wanting an authentic experience of pure and pristine wilderness.

Adventure Tours New Zealand

Small group adventure tours cater to our clients who want to explore New Zealand’s most beautiful wilderness areas and who have a real passion for actively experiencing ‘The Great Outdoors’.

New Zealand Private Touring

Enjoy flexibility and privacy when touring New Zealand in the capable hands of our exceptional local guides. We use the best operators to enhance your travelling experience, in areas of our country that the larger group coach tours can't go.

Lord Of The Rings New Zealand

Planning your New Zealand holiday around the many Lord of the Rings movie locations will give you an excellent starting point for your itinerary, incorporating a fantastic mix of all that New Zealand has to offer. 

NZ Honeymoon Packages

Your search for that idyllic honeymoon or romantic destination ends here. New Zealand is the ultimate “ends of the earth” place to escape from everyday life. With tranquil yet breathtaking scenery, premium hideaway lodges, and unique experiences - you will build memories to treasure.

Who Are We?

First Light Travel is a Kiwi owned company, operated by Brent Narbey and Nigel Williamson. Adventurers themselves, with more than a few travel stories of their own, they know the ins and outs of travelling both in New Zealand and around the globe. Both are absolute travel professionals with a lifetime in the industry, which means you couldn’t be in safer hands!

Brent and Nigel started First Light Travel in 2001 and are supported by a team of highly experienced and knowledgeable New Zealand based travel specialists.

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Beyond The Blue

We are a Boutique Tour Operator based in New Zealand and Australia, that offers refreshingly unique tailor-made itineraries. Let us introduce you to the local personalities of the region, all of whom personify the friendly people of Australia, New Zealand and the South Pacific. Journey with us as we customise your personal wishes and combine with amazingly unique accommodation options. As regional specialists, beyond the blue ensures that every itinerary has that magical mix of unforgettable individuality. With a wealth of experience behind us, we are ready to share our experience and personal experiences with you.

We are a team of passionate travellers - combining your needs and wishes with our experience to create unique itineraries that provide real enriching experiences and good old fashion value for money.

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To get a feel for our unique travel experiences, have a browse of one of our suggested itineraries and learn about the wonders of the region.

"We expected to have a great time and we were not disappointed at all. Everything worked 100%, right from drivers, to hotels, to flights, to tours, to the length of time in each location. There was not even the tiniest glitch." AB

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Customers rate Zicasso's travel referral service  5  on a scale of 1 to 5 based on  1540  reviews on Trustpilot

We match you with top tour companies that specialize in the trip you want,  whether it's a customized private tour or a group tour.

With its majestic landscapes, captivating culture, and array of adventures, New Zealand promises extraordinary experiences. Our New Zealand travel agents can help you plan your dream trip.  We connect you with top travel agencies in New Zealand - handpicked from the top 10% of specialists worldwide. Your dedicated agent becomes your guide to crafting a customizable trip beyond your wildest dreams.  Leave the logistics to the experts so you can simply revel in the magic of New Zealand. Our New Zealand travel agencies handle every detail.

Discover our New Zealand travel agents, the top 10% of local specialists

With its majestic landscapes, captivating culture, and array of adventures, New Zealand promises extraordinary experiences. Our New Zealand travel agents can help you plan your dream trip. 

We connect you with top travel agencies in New Zealand - handpicked from the top 10% of specialists worldwide. Your dedicated agent becomes your guide to crafting a customizable trip beyond your wildest dreams. 

Leave the logistics to the experts so you can simply revel in the magic of New Zealand. Our New Zealand travel agencies handle every detail.

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Karen's Travel Agency

 Based on  191  reviews

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Verified review.

Our trip to New Zealand was amazing. The team at Zicasso’s tour company was everything I could have hoped for. From the moment we first spoke, I knew we were in the right hands. Our travel agent spent a great deal of time and attention on our trip goals, who we were as travelers, and the interests of each family member. After several discussions, she completely and wholeheartedly designed a trip around us, taking into account our preferences, coupled with her travel expertise. I was especially impressed and grateful for her local expertise, her attention to detail, and the fact that she and her team routinely visit the accommodations and experiences they recommend. Even during the planning, she would make small adjustments based on local conditions. As an example, she changed an accommodation in Queenstown based on feedback that there was noisy construction nearby. In addition to speaking constantly during the planning process, it was reassuring and so convenient to have constant access to the team during the trip. They checked in with us often and were immediately available as small issues came up. As an example, when a helicopter ride was canceled due to inclement weather, they quickly rearranged some activities so we could go on the ride later in the week. Or when we decided to skip a hike and head to Queenstown earlier than expected, they quickly made a recommendation for a delightful lunch on the way and made sure the accommodation would be ready earlier. Moreover, knowing I was traveling with three teenagers, our travel agent suggested accommodations that were luxurious yet comfortable, with very convenient amenities like laundry! She also recommended that being from America, I have a driver instead of attempting to drive myself. She was right!!!! Their passion and enthusiasm for their travel services were unparalleled and contagious, setting the stage for a seamless, relaxed, comfortable, exciting adventure.

Chelsea's Travel Agency

 Based on  63  reviews

We were exceptionally pleased with the services and support provided by Zicasso for our trip to New Zealand. The handoff to our tour operator at the beginning of our planning was timely and effective. We found the New Zealand agent to be extremely knowledgeable about the areas that were of most interest to us. Our itinerary and accommodations met all of our expectations and resulted in a smooth and issue-free travel experience. Most importantly, our tour operator listened to us and kept in touch with timely communications. The travel application that was provided was exceptional; we used it often to check our itinerary details and investigate areas of interest. Our travel specialist was excellent and we appreciate her assistance and professional support We give Zicasso and their New Zealand tour operator a 10/10 rating! We will use Zicasso again in the near future.

Kate's Travel Agency

 Based on  89  reviews

Zicasso's travel partner put together an extraordinary travel experience for us. Australia and New Zealand met and, in some instances, exceeded our expectations. In planning this trip, we requested certain experiences and they came through with those that were accomplishable within our time available and resources. This was truly a trip of a lifetime.

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David's Travel Agency

 Based on  139  reviews

We had incredibly special tours. Zicasso’s travel agent listened and found tours to meet all of our interests.

Roseann's Travel Agency

 Based on  241  reviews

Our Zicasso travel specialist provided us with an itinerary that exceeded all of our expectations. Her knowledge, recommendations, professional attitude, and succinct communications created an adventure that enabled us to enjoy a trip of a lifetime free from worry, stress, or disappointment. Every accommodation, excursion, travel transfer, and gracious attendant was absolutely faultless and beyond compare. Additionally, our travel company, according to the research we did prior to contracting with them, saved us money! We are grateful to our travel specialist for her keen attention and kindness. We highly recommend this company.

Geoff's Travel Agency

 Based on  76  reviews

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

Danielle 's Travel Agency

 Based on  4  reviews

Zicasso’s travel company was responsive, easy to work with, and created a fantastic itinerary for me and my extended family. When things did not go as expected, they responded quickly and adjusted things as needed. I would highly recommend them.

Rick's Travel Agency

 Based on  167  reviews

From our very first interaction with our Zicasso travel agent, he understood our needs and goals for this amazing, once-in-a-lifetime adventure. As two couples, we all had slightly different ideas and interests for this vacation, and he was able to weave together a unique, carefully choreographed, and compelling itinerary covering so many highlights across New Zealand, including an eco-lodge on Marlborough Sound, a small plane excursion, an overnight on Milford Sound, and amazing pampering on Waiheke Island, just to name a few. We had such memorable experiences and were able to truly appreciate the scope and beauty of this amazing country. Our agent's guidance was spot-on. We did have a few glitches along the way, as happens while traveling (flight being canceled, hotel mix-ups, for example), and despite the hefty time difference with our travel agent based in the US, he was absolutely available to help us troubleshoot these issues, none of which were due to his careful planning. We were extremely appreciative of his support during those few trying moments. None of these inconveniences greatly impacted our trip, but without his help, they could have really derailed our plans. These are the times that test the mettle of a travel specialist, and he certainly passed that test. He worked to refund us for canceled excursions and helped us navigate airline websites and schedules to get back on track as easily as possible. Two of us continued on to Australia after our three weeks in New Zealand, and that only enhanced an already unforgettable vacation. Kangaroo Island was an absolute highlight and delight in every possible way. Many thanks to Zicasso's travel partner for creating this incredible experience for all of us.

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Expert Tips for Discerning Travelers

Best-Rated Travel Agents

Compare travel agents in New Zealand at Canstar Blue. YOU Travel, Eco Travels, Helloworld Travel, Orbit World Travel, House of Travel, Flight Centre and XTravel were compared on Overall Satisfaction, Communication & Advice, Level of Knowledge, Friendliness of Agent and Price of Trip.

See our Ratings Methodology .

Most Satisfied Customers | YOU Travel

YOU Travel is just the ticket for Kiwi travellers, earning top 5-Star ratings across five out of six categories and taking home Canstar Blue’s 2024 Award for Most Satisfied Customers | Travel Agents.

How we rate travel agents

Our review compares travel agents on customer satisfaction, so you can discover what other Kiwis think about our compared travel agents before you go ahead and book a holiday or trip. Think of it like asking hundreds of your friends and family which travel agents they recommend!

How many Kiwis do we survey for our ratings?

Canstar Blue surveyed 1007 Kiwis who had used a travel agent/agency to book a trip within the last two years and asked for their feedback on the travel agent/agency they used.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate travel agencies?

Respondents rate their satisfaction with their travel agent from zero to ten , where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

• Overall satisfaction: measures consumer satisfaction with a travel agent brand as an individual score NOT a combined total of all criteria.
• Communication & Advice: the travel agent provides clear and concise advice throughout the booking process, and is readily available to answer any questions.
• Level of Knowledge: the travel agent displays a thorough knowledge of the destinations and travel options available to customers.
• Friendliness of Agent: the customer service provided by the travel agent is attentive and friendly.
• Price of Trip: the cost of the accommodation and travel purchased delivers value and is appropriate to the standard of holiday chosen.

How do we determine the winner?

The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

• Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Which travel agency brands do we rate?

Brands must have received at least 30 responses to be included , so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Eco Travels

Helloworld travel, orbit travel, house of travel, flight centre.

Find more information on our Most Satisfied Customer methodology .

Best travel agencies in New Zealand

Ratings results.

YOU Travel is the clear winner of this year’s Most Satisfied Customers | Travel Agents award. Earning perfect 5-Star ratings across all categories, YOU Travel is also the only brand to earn 5-Stars in any category. Congratulations to the team at You Travel, for such an outstanding result.

Editor’s Notes

YOU Travel is a part of the First Travel Group, New Zealand’s leading independent travel alliance . Boasting 30 Kiwi owned and operated stores across New Zealand, YOU Travel is one of the country’s oldest retail travel brands.

YOU Travel specialises in premium cruise packages, as well as unique travel destinations around the globe. It also offers an extensive corporate service.

For more details on YOU Travel’s range of travel packages and destinations, check out the company’s website .

Eco Travels takes out second place on our ratings table, earning an impressive 4-Star rating for Overall Satisfaction. The brand earns further 4-Stars in every other category except for Communication & Advice, for which it earns 3-Stars.

Eco Travel has been providing New Zealanders with great overseas experiences for over 14 years, and offers a seamless and convenient platform to book flights, hotels and other travel services.

Eco Travels allows customers to personalise their travel plans, by allowing them to book hotels, cabs and flights individually. For those who prefer the convenience of a packaged experience, Eco Travels is in the process of offering organised tours and trips.

Helloworld Travel’s customers are obviously very happy with the level of value and customer service delivered by their choice travel agency brand. Helloworld Travel earns 4-Star ratings in all of the five award categories, including Overall Satisfaction.

Helloworld Travel is an Australian-based travel company that operates over 30 stores across New Zealand. Helloworld Travel offers flights, hotels and accommodation, as well as cruises and holiday packages. Its expert travel professionals are available either online or instore to help you organise and book your travel or holiday plans.

Orbit Travel is the third and final brand on this year’s ratings table to take out a 4-Star rating for Overall Satisfaction. The brand clearly impresses its customers, as it earns a clean sweep of 4-Star ratings across all our award categories.

Kiwi-owned Orbit Travel markets itself as a travel company for businesses, and is best suited to those making group bookings. Orbit Travel is an All-of-Government (AoG) travel management supplier. The brand has a strong commitment to sustainability, as it works in partnership with its AoG clients to achieve economic, social and environmental sustainability.

Orbit Travel features an online booking platform, Orbit Online, which is designed to simplify business travel. Orbit Online is also available as an app for most devices.

The winner of last year’s Canstar Blue Travel Agents award, House of Travel earns a 3-Star rating for Overall Satisfaction. It scores 3-Stars in two other categories: Communication & Advice and Price of Trip. The brand performs well in the remaining two categories, earning respectable 4-Star ratings.

House of Travel is one of the country’s most recognisable travel agency brands. It combines a comprehensive online presence with over 60 owner-operated offices and 300 specialist consultants across the country.

House of Travel offers travel services from cheap flights through to package deals and cruises. It also offers a free video service, Face2Face, allowing you to talk to a travel consultant and plan your next holiday via a video call, from the comfort of your home.

While Flight Centre doesn’t manage to earn a top rating from its customers, it scores a sweep of 3-Star ratings across three categories, which signifies a strong level of consumer satisfaction. The brand scores particularly well for Level of Knowledge and Friendliness of Agent, for which it earns 4-Stars.

Flight Centre is an Australian travel agency that has grown into a global brand. In New Zealand it operates over 25 stores nationwide. Through its website and high-street locations, Flight Centre sells a complete range of holiday products, including cheap flights and hotel deals, package holidays, tours and cruises.

Rounding out our ratings is XTravel, which earns a 3-Star rating for Overall Satisfaction. It’s collection of 3-Star ratings across all but one category indicates that XTravel’s customers are satisfied with its service. The travel agency earns one 4-Star rating, for the Price of Trip.

Based in Central Otago, XTravel has been operating since 2016. XTravel provides travel services for both business and pleasure, with an emphasis on snow and cruise options. For extra peace of mind, the travel agency offers a full 24-hour support service.

Other travel agencies

Not all travel agencies in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are some more travel agencies to check out before booking a trip.

MANN Travel

Travel associates.

MANN Travel is an Auckland-based travel agency that offers deals on flights, hotels and accommodation domestically and internationally. MANN Travel focuses on delivering great customer support and provides 24/7 support for travellers.

Travel Associates has seven boutique agencies across the country. Travel Associates provides bespoke travel plans, tailoring each trip to its customer’s needs.

Webjet’s NZ site is designed specifically for New Zealand travellers, and although it doesn’t operate bricks-and-mortar stores, it has a 24/7 helpline manned by experienced travel professionals to help with any problems and to answer queries.

Choosing the Right Travel Agency For You

A holiday is often a trip into the unknown. Indeed, over two-thirds of travellers in our survey (67%) say they always prefer to explore a new holiday destination.

But even if you know where you’re going, there should be no unknowns about your flight and accommodation details.

That’s why great communication and advice from a travel expert is the most important aspect of booking any trip, whether to a domestic destination or abroad.

In this year’s award ratings, over a third of travellers (35%) cite Communication & Advice as the biggest factor influencing their satisfaction with the travel agency they used.

And the importance of experience and knowledge extends even further. For Level of Knowledge (28%) rates well above the price paid for the trip, which was the most important factor for just 15% of respondents.

Overall, here’s how the Kiwi travellers in our research rate the different factors affecting their choice of travel agents:

• Communication & Advice: 35%
• Level of Knowledge: 28%
• Friendliness of Agent: 21%
• Price of Trip: 15%

About the editor of this page

This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.

More Information

Further 2024 research results, type of travel, contact with travel agent, travel agency use, frequency of international travel, preferred choice of accommodation, favourite travel destinations, international travel usually for, usual time (nz) of travel, reasons for using a travel agent.

Knowledge of destination: 48%

Package deals: 45%

It feels safer: 44%

Travel inspiration/ideas: 43%

Better price: 42%

Prefer to deal with ‘real people’: 30%

Too busy/cannot be bothered doing it themselves: 19%

Holiday priorities

Relaxing on an island or at a resort: 32%

Eating and drinking new things: 25%

Exploring museums and heritage sites: 17%

Outdoor adventure activities: 15%

Key statistics:

Took an overseas experience (OE) when younger: 70%

Prefer to travel somewhere never been before: 67%

An OE is a rite of passage for Kiwis: 39%

Prefer to return to somewhere visited before: 33%

About this research

Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who used a travel agent/agency to book a trip within the last two years, in this case, 1007 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

Previous award winners

The past winners from Canstar Blue’s Travel Agents ratings:

• 2023: House of Travel
• 2020: House of Travel
• 2019: Helloworld

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What are people saying about travel agents in Auckland, AUK?

This is a review for travel agents in Auckland, AUK:

"Went here to book our holiday to the US and the guy (not sure if I can name people on here) was very helpful and had been to two of the places we were visiting, so he had some good tips. He managed to get us flights for almost $600 cheaper than if we were to book them ourselves which is always good! The hotel he got us is right where we want to be and once again, at a discounted price. He answered all my questions via email within a few minutes to a couple hours, so we got everything sorted pretty quickly. I have nothing negative to say really. If good service and a well priced holiday is your thing, might pay to give them a visit. Will definitely use this travel agency again."

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• 1252 Dominion Road, Mount Roskill, Auckland

Welcome to Dominion Travel and Tours

Tour your dream destination with new zealand's best travel agency, leading travel agency in new zealand.

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Our Travel Agency can help you find the best cheap flights and ticket deals to your favourite destinations worldwide. Our team of travel agents is ready to assist you on the phone you can rest assured we’re with you every step of the way to make sure your vacation is flawless. If you’re looking for discount airfare, airline tickets, book flight, and vacation packages, you can find it all here – at www.dominiontravels.co.nz.

Best travel agents in auckland , Dominion Tours and Travels were created by our expert technological team with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low-cost tickets efficiently in a user-friendly environment. We delivers the best prices possible to our customers. We are highly recommended by our clients for our excellent service. Our team of travel agents is ready to assist you on the phone you can rest assured we’re with you every step of the way to make sure your vacation is flawless.

We deliver best flight booking services in New Zealand

Dominion Travels and Tours is New Zealand’s leading travel agency that offers flight booking, airline tickets, and hotel services.

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Discover your next adventure.

Life is short, and the world is large, so make the time to tick those special places off your bucket list. Looking for inspiration? Check out our featured trips. We’ve put together ideas to help motivate you to go on that dream holiday.

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Get inspired and launch yourself on an unforgettable journey.

You’re here because you love to travel. We’re here because we know not everyone loves to travel the same way. At Bucket List Travel we dream up, research and organise trips so you can spend less time imagining and more time just doing it.

Don’t Take Our Word For It…

“we were thrilled with the whole trip and feel that you were a big part of that.”, – mike wolfram –, why choose us.

Because we work for you, not for airlines, hotels, cruise lines, tour companies or any other travel supplier. The only point to our existence is to get you the best value dream holiday we can so you, and your friends, come back and see us again in Red Beach! It is our job to gather all the information to make sure you’re on the right trip, tour, cruise, guide, hotel or destination for your bucket list holiday. It’s in our best interest to see to your best interests, and we know travel.

Want to cross that dream holiday off your bucket list?

From destinations to accommodation, flights, cruises, tours and expert guides, we’re the travel agents in silverdale to talk to., call 094261490 or 021959414 ..

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The 5 best online travel agencies in New Zealand

Best online travel agency for business travel, 1. travelperk: the one agency for all your business travel needs.

• Extensive inventory of travel services
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 customer support with a 15s target
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Start saving money on business travel for your company today!

Best online travel agencies for leisure travel, 2. house of travel: best for last-minute cruise deals.

• Free video consultant service so you can better plan your holiday with the tour operators
• Treat your children to unforgettable Pacific, North and South Islands, and other destination cruises during school holidays
• Easy access to information through their mobile app

3. Hello World: great deals on flights and cruises to various destinations worldwide

• Partnership with Flybuys to let you earn Flybuys points on your travel booking
• Accredited travel planners and advisors guide on travel planning
• Travel Insurance: Secure comprehensive Allianz and Cover-More Travel Insurance coverage for a worry-free journey
• Flexible payment options

4. Haka Tours: enjoy New Zealand's finest group tours tailored to your preferences

• Small group tours for an intimate travel experience with a maximum of 16 people
• Swap or tour cancellation at no cost up to 60 days before your journey begins
• 100% Kiwi: Benefit from the local expertise of New Zealand travel guides. They promise a purpose-led Kiwi experience, ensuring you truly connect with the land and culture

5. Flight Centre: a dedicated travel agent with comprehensive travel services

• Comprehensive travel services, including flight bookings, accommodations, holidays, cruises, tours, and insurance
• Presence in multiple countries as they’re part of the Flight Centre Travel Group (FCTG)
• With more than 450 stores and 3,500+ Travel Experts worldwide, Flight Centre tour company provides personalized guidance and support

Enjoy New Zealand with the best travel agencies by your side

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
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Lowest Airfare Guarantee is no longer valid at Flight Centre stores in New Zealand as of Thursday 14 July 2022. Click here for more information . A Travel Expert Service Fee will be applied to bookings made in store, over the phone or via email, and is charged in addition to the advertised price. Click here for more information. *Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are in NZD and are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

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Go Walkabout Australia and New Zealand

Customizing trips to the south pacific since 1988, australia and new zealand travel specialists.

Are you planning a trip to Australia, New Zealand, Fiji, Tahiti/French Polynesia, or The Cook Islands? Then you have come to the right place; Go Walkabout are your Australia and New Zealand Travel Specialists in Canada and the USA.

With over 30 years of tailor-making trips to our home countries of Australia and New Zealand, our travel agents have a wealth of knowledge that they would love to share with you.

If you are planning a vacation from North America to Australia, New Zealand, or the South Pacific Islands and would like a bespoke itinerary specially handcrafted for your wants and needs, don’t hesitate to get in touch with your Australia and New Zealand Travel Specialists. We would love to assist you in designing a dream travel experience.

We hope you enjoy looking through our website, where you will also find blog posts to help you start planning your holiday from  the best golf courses in New Zealand ,  where you can see Kangaroos and Koalas  in Australia,  luxury overwater bungalows in the South Pacific Islands , and everyone’s favorite  the best wine regions in New Zealand  and of course  the best wine regions in Australia plus much more!

We look forward to hearing from you!

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New Zealand may be small, but there is so much to do. Here are a few suggestions so you can start planning your New Zealand vacation. Contact one of our best travel agents for New Zealand to get started on designing a package tour.

Looking to travel to Australia? So many regions so little time! Here are some of our sample itineraries for our Custom Australia tours so you can see how far your Australia holiday time can stretch. Contact your Go Walkabout Australia and New Zealand Travel Specialists to start planning your adventure down under!

Whether you are after a handcrafted vacation package tour in Australia, New Zealand, and Fiji or a taste of just one or the other. These combined Australian and New Zealand Tours will give you the best idea of how far you can travel on your holiday.

Whether you want to escape the snow in Baltimore or the heat in Orlando, check out our blog posts for ideas from the best time to travel to Australia and New Zealand, Luxury Lodges, Best Golf Courses, Vineyards, and more!

Are you a tad stuck on some areas to visit in your South Pacific vacation? Then check out some of our destination reports. You will find a lot of information on different regions, including Fiji, the Cook Islands, and French Polynesia / Tahiti.

Our clients are located anywhere from Toronto, Boston, Montreal, Tulsa, Washington, Kansas City, Pittsburgh, Albuquerque, and more. Group Travel, Honeymooners, Business, Seniors, Families you name it they have all been our clients. Click here to read some of their testimonials.

Top Reasons to Go With Us

Reason #1: we are your personal travel planners.

Unlike big companies, we don’t quit when it hits 5 PM. on Friday, and we will NEVER dump a pile of brochures in your lap and leave you be. As the New Zealand Specialist and Australia Travel Specialists, we will work with you every step to ensure you have the most fantastic holiday package available. So whether you are interested in fully escorted tours to Australia and New Zealand, cruising, tours for seniors, or expert-guided private or group tours, we specialize in them all! Our clients are located far and wide in Canada and the USA from Atlanta, Dallas, or Winnipeg; let’s schedule a chat!

Reason #2: The True Australia Specialist and New Zealand Travel Specialists

We have traveled to all these places multiple times, not just for one day; there is no depending on brochures for us. We stay up to date with inspections of suppliers and pass on our tips and advice. We are not your average Travel Agency!

Reason #3: You’re one of our travel family

It’s super important to keep you safe and sound; otherwise, how will you come on more amazing trips with us?

Reason #4: Personal service means flexibility

No more having to work around the old 9-5. Whether you are in Canada or the USA and struggling to work within regular office hours, our travel agents can be flexible in working with you. No matter where you are – Ottawa, Vancouver, Salt Lake City, New York, Chicago, Milwaukee, Calgary, or anywhere else in Canada or the USA – your Australia and New Zealand Travel Experts can help you!

Reason #5: Emergency access to our associate offices around Australia, NZ, and the Pacific 24/7

Sometimes, travel can be daunting, even more so during a Pandemic! When you have a trip designed by us, you are never alone – you will have access to our emergency offices in the countries you visit. We are your New Zealand Travel Experts and Australia Travel Experts- we have your back always!

Reason #6: Top-notch, trusted providers only

We only place you in reputable accommodations, tours, and airlines we have personally vetted to our requirements. If we would not put our own family there, neither would we put you!

Reason #7: Access our insider rates

We constantly attend conferences and meet with our travel suppliers to inspect properties and negotiate the best rates possible for you. Whether you are departing from Saskatoon, Miami, Victoria, Houston, or anywhere else in North America, we have you covered.

Reason #8: Little details add up in a big way

The feedback from our clientele is that they love our attention to detail. We aim to ensure you have the most hassle-free and highly personalized vacation possible.

Reason #9: With you until the very last day

Many consultants are great until you have all your documents. Then, it’s about chasing the next client. The best Australia and New Zealand travel agents in Canada and the USA are with you until your curated New Zealand or Australia vacation is complete.

Reason #10: Tailor-making your vacation is our specialty

My team and I take pride in being born and raised in the South Pacific and being ambassadors for our home nations. We want you to have an exceptional experience and create lifetime memories.  With our history and long experience, you can trust that your holiday is in safe hands. So whether you are planning a private luxury travel experience, a romantic honeymoon in French Polynesia, a self-drive tour through New Zealand , a once-in-a-lifetime family vacation, a cultural or group tour, or are a single traveler wanting to venture to Australia and New Zealand on your own then click on the contact button to get started and allow us to design you a bespoke tour!

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Make Bookings A Breeze

Everything nz local agent is a leading new zealand travel platform and tour desk system offering over 1000 trusted tourism and leisure experiences across new zealand., big yet boutique, our offering spans thousands of tourism and leisure experiences across new zealand and australia. join us on a journey that provides world leading tourism-tech for travel desks and online providers..

Featured Partners

Everything NZ Local Agent— A Leading B2B Platform

A B2B platform providing agents and suppliers with a one-stop-shop for booking tour and activity experiences, Everything NZ Local Agent provides businesses with the opportunity to earn ancillary revenue. Our easy to use platform has been custom-built to streamline digital bookings and administration of the tours and activities sector. Providing numerous technological benefits for both suppliers and agents, Everything NZ Local Agent exists to make bookings a breeze.

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Everything NZ Local Agent

Everything NZ Local Agent provides a B2B platform for accommodation providers, tour desks, online agents and travel retail stores to on-sell thousands of tours and attractions New Zealand wide. Featuring a fast, user-friendly and easy way to interface, Everything NZ Local Agent can serve as your one-stop shop for providing tickets to guests both locally and abroad.

Everything New Zealand is our business to consumer model (B2C) platform, providing the ability to pre-sell thousands of products to your clients online and by mobile device or as an in-house after hours booking facility.

The Perks Of Partnering With Us

Interested in signing up to Everything NZ Local Agent as a Booking Agent partner? We’re glad to hear it. These are just some of the perks you will experience when you join forces with us:

Excellent Commissions

Free to join.

Unlike many integrated booking systems, when you join Everything NZ Local Agent there are no set-up fees; it’s completely free.

One Account

Manage all your ticketing through one easy-to-use system, removing the need to monitor voucher books or have multiple tour supplier accounts.

Pre Arrival Sales

Reduce missed commissions by capturing pre-arrival ticket sales via your website, confirmation letters and EDMs.

Full Training & Support

Tap into extensive initial training and ongoing support for all account holders, with our customer service centre open 7-days per week.

Live Availability

Enjoy live availability and instant booking capability with major tourism operators such as RealNZ, Shotover Jet, NZONE, AJ Hackett, and many other operators across NZ.

Drive More Sales

Our white-label B2C solution is perfect for capturing pre-arrival sales for tours, attractions, activities and more. Whether you’re an accommodation provider, travel website, member organisation or a staff club, we can provide a customised solution to cater to your requirements. Your customers will have access to amazing New Zealand experiences including exclusive offers, hot deals and last minute offers, all backed up with an easy reporting and reconciliation interface. Best of all, it’s as easy as adding a link to your website!

Post Arrival Sales

Everything NZ B2B platform provides accommodation providers, hotels, tour desks and travel retail stores the ability to on-sell tour and attraction products directly to your clients. Our large range of leisure experiences across New Zealand, live availability with many suppliers, latest deals and competitive commission rates makes us the right choice for tourism ticketing.

Partner With Everything NZ Local Agent Today

Complete the form for access to our free and easy-to-use booking system. You’ll benefit from:

• Free membership
• Excellent Commissions rates
• Simplified systems and so much more

Grow Your Bookings

Everything NZ Local Agent is an online tour desk system used by accommodation providers, tour desks, agents and travel retail stores across New Zealand and Australia. These partners use our platform to book extraordinary “Things To Do” for their guests and clients.

When you list your experience with us, you stretch the visibility of your business to a wide and wonderful new audience. Our sophisticated and user-friendly systems make acquiring new bookings a cinch.

The Perks & People You Can Reach

Online travel agencies.

Operating as the booking engine for several online travel agencies, we can help market your products to OTAs.

Hotel & Concierge Services

Reach numerous hotel receptions and concierges using Everything NZ Local Agent as their ticketing and booking platform in-house.

Airline Companies

Acquire easy, early bookings through our growing number of airline partners who market our suppliers via various channels.

Affiliate Program

Tap into our valuable affiliate partners, such as membership organisations, who actively on-sell our experiences.

Travel Agents

Increase your chances of being on itineraries with our many travel agency partners, including Escape Travel & Flight Centre.

Online Payments

Each month you will receive a direct bank payment (less our commission) for the previous month’s sales. No need to track or invoice.

Everything NZ employs inbound tour consultants in-house, partners with external agencies overseas and is translated into Chinese & Japanese.

Unlike many integrated booking systems, when you join Everything NZ Local Agent there are no set-up fees or ongoing costs involved; it’s completely free.

No contracts

Everything NZ Local Agent is an opt-in and opt-out program, meaning you are not locked into any contracts. Leaving is always your prerogative.

Interested in seeing your experience on Everything NZ?

Booking Agent Integration

Whether you’re an OTA, wholesaler or B2B customer, we have a range of ways to integrate our platforms. If you’re interested in discussing a catalogue or transactional-based API, please contact: [email protected]

Frequently Asked Questions

How do i become an everything nz booking agent.

Simply complete the registration form above and one of our friendly staff will contact you to chat in further detail about partnering with us.

Does Everything NZ provide ongoing training and support?

Absolutely. We supply complete training and ongoing support at no extra cost; it’s all included as part of the service. The Everything NZ office is also open 7 days per week for any enquiries you have along the way.

How do I become an Everything NZ Experience Supplier?

Simply fill out our registration form above, and one of our friendly staff will contact you to chat in further detail about partnering with us.

What regions do the experiences on Everything NZ cover?

Everything NZ Local Agent supplies products for all tourism and leisure regions around New Zealand. Our dynamic product team is constantly adding new regions and products.

How much commission do I receive being an Everything NZ Local Agent?

Everything NZ provides agents with premium, best-in-market sales commissions, with commissions varying depending on the product sold. Your Everything NZ account manager can provide information on commission rates once you finalise your account.

How much does it cost to become an Everything NZ Booking Agent?

Everything NZ is a totally FREE, member-based, opt-in-opt-out model business with no hidden fees or ongoing costs.

How much does it cost to list my experience as a supplier on Everything NZ Local Agent?

We are a commission-based company, so all you pay is the commission when we make a sale. There are no other costs apart from the initial one-off loading fee paid on sign-up.

Get in touch

Booking agent support enquiries.

a gentsupport@ everythingtravelgroup.com

© 2024 Everything NZ | Local Agent.

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Best of New Zealand - Self Drive

Thomas Cook India, 11th Floor A Wing, Marathon Futurex , Mumbai , India .

Itinerary includes Auckland, Rotorua, Napier, Hastings, Wellington, Blenheim, Christchurch, Greymouth, West Coast Glacier Region, Queenstown and Lake Tekapo.

This itinerary includes Waitomo Glowworm Caves Guided Tour, Te Ra/Te Po Combo (Guided + Evening Experience). Art Deco Morning Walk, Dark Sky Experience, Antarctic Centre, Te Papa Museum of New Zealand, Hobbiton Movie Set Venture Beyond the Door. Accommodation in Auckland is President Hotel Auckland or VR Queen Street Hotel & Suites or similar. Rotorua Ibis Rotorua Hotel or Copthorne Hotel Rotorua or similar. Napier Art Deco Masonic Hotel or similar. Wellington Bay Plaza Hotel, Ibis Wellington Hotel, Naumi Hotel Wellington, Travelodge Hotel Wellington or similar. Christchurch Ibis Christchurch Hotel, Hotel Elms Christchurch, Scenic Hotel Cotswold or similar. Glacier Region Heartland Hotel Fox Glacier. Queenstown Heartland Hotel.

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