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Cruise Nation   Reviews

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Reviews 4.6.

Most relevant

I rang and spoke to Sharice Brooks for clarification regarding cost of gratuities, she was very helpful and although we were disconnected she took the trouble to find the answer and e mailed me straight away and offered any further help. Each time I have rang every agent has been most helpful, professional and friendly. This being my first cruise, I had many questions and found everybody very reassuring and happy to help Many thanks to all.

Date of experience : 14 May 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice & the team

On finding problems with the MSC…

On finding problems with the MSC website I phoned Cruise Nation with whom I’d booked my 17th cruise . I had the pleasure of speaking to a lady by the name of Jemma Dolan. Jemma was professional,knowledgeable efficient at the same time as being friendly she solved my problem in no time at all. I hope Jemma is recognised as a valued member of Cruise Nation as she certainly deserves to be.

Date of experience : 11 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Had a query on a booking which…

Had a query on a booking which Kimberley handled promptly and professionally. All sorted in a Matt of minutes..great service

Date of experience : 15 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Kimberley

Amazing Support

In January we had to disembark from an MSC cruise due to my son being taken into hospital as an emergency. With the help of Cruise Nation, MSC allowed a cruise credit for half the cost. A cruise was subsequently booked in March commencing on the 3rd June. However, there was a problem applying the credit in accordance with the MSC terms. This caused a huge problem. Cruise Nation resolved the issue so that the cruise could go ahead. They went above and beyond. Special thanks to Natasha Crossley, Alan Hill and Katie King.

Date of experience : 09 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to the team

I rang with a query regarding my booking.

I rang with a query regarding my booking. Due to poor signal, the call dropped out, but Jemma called me straight back and resolved my query. Great service and very friendly.

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : 08 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Jemma Dolan from cruise nation

Jemma Dolan was extremely helpful, very patient dealt with all my queries and amended everything that needed addressing. Very highly recommended and also had a great sense of humour. Would definitely recommend her to everyone. Well done Jemma 😉

Date of experience : 04 May 2024

Rachel, Cruise Nation Booking Management is brilliant. She is high efficiency to solve my problem. I sincerely thank you all her effort & patience.

Date of experience : 07 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

cruise nation great service and price

i have booked a few cruise holidays with cruise nation and i am always pleased with the service and price that i pay . rachel has been so helpful with my latest booking and responds quickly to any queries that i have and has organised everything so effeciently, i would highly recommend them

Date of experience : 02 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

We spoke to Laurin explaining our problem that we found difficult to resolve, in a very patient and calm manner she sorted everything out for us very quickly THANK YOU VERY MUCH LAURIN

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Laurin

Stunning customer service

I hadn't booked a cruise before but on lots of recommendations I booked online with Cruise Nation and I'm so pleased I did! I've had a couple of queries re changing cabins and booking some extras and these were dealt with amazingly and speedily by Kimberley and Rachel. I definitely feel in safe hands and the customer service has been perfect. Can't wait to go now!

Date of experience : 25 April 2024

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : 02 April 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Helpful Kimberley

I dealt with Kimberley who was most helpful, very quick at replying to my emails and finding out information for me

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Kimberley

Handled well

Long telephone wait but the query was answered very well

Date of experience : 16 May 2024

Above and beyond...

I contacted Holland America yesterday to see if they could provide some assistance at embarkation for my husband, who has limited mobility. They sent me a special needs form to fill in and a couple of hours later I heard from Rachel Sullivan at Cruise Nation. She offered to sort things for me, and this morning sent confirmation that all the necessary arrangements had been made. I am really impressed with her prompt and caring assistance.

Date of experience : 16 April 2024

SHAME I CANT GET A QUOTE

I have phoned 4 times now and each time waited 40 mins for a reply. First girl was really nice spent 40 mins telling her exactly what i wanted and i have been quoted elsewhere and wanted to compare their price, she said as it was complex she hadn't long started so she will pass it onto colleague. i have been chasing the quote speaking to different people since and they all said yes i can see all your details but our colleague has started it we will ask him to call you - still no quote I called back today and they guy was so unhelpful advising how short staffed they are then asked me for all the details - i said everyone i have spoken to can see my details - he said well its up to you if you want to give me them or not! So if this is they way they treat potential customers i would rather go elsewhere!

Date of experience : 17 March 2024

Thank you for your review, I have taken a look into this for you, and can see that since this you have been contacted by the Sales agent who is working on your quotation. We will certainly take your comments on board so we can learn from your feedback.

I had a problem with my Computer …

I had a problem with my Computer printing off my Travel Documents. Mainly caused by myself through lack of knowledge of the computer. Two young ladies spent an awful amount of time sorting it out and I am so thankful to Sally for what She did. I was getting worried and could not have been better looked after. Sally you have made us so happy and are looking forward to joining the ship.

Date of experience : 15 April 2024

Cabin upgrade request

We requested a cabin upgrade on our upcoming cruise. Our request was dealt with speedily by Laurin who arranged our upgrade. Very happy with the outcome.

Excellent service

Excellent service. Had a higher price quoted by msc directly and after we chatted that the price on their website I was viewing at the same time was lower, she got back to max and indeed got them to honour the Bella upgrade price.

Date of experience : 19 April 2024

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Cruise.co.uk.

Cruise Nation   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.6.

Most relevant

I rang and spoke to Sharice Brooks for clarification regarding cost of gratuities, she was very helpful and although we were disconnected she took the trouble to find the answer and e mailed me straight away and offered any further help. Each time I have rang every agent has been most helpful, professional and friendly. This being my first cruise, I had many questions and found everybody very reassuring and happy to help Many thanks to all.

Date of experience : 14 May 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice & the team

On finding problems with the MSC…

On finding problems with the MSC website I phoned Cruise Nation with whom I’d booked my 17th cruise . I had the pleasure of speaking to a lady by the name of Jemma Dolan. Jemma was professional,knowledgeable efficient at the same time as being friendly she solved my problem in no time at all. I hope Jemma is recognised as a valued member of Cruise Nation as she certainly deserves to be.

Date of experience : 11 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Had a query on a booking which…

Had a query on a booking which Kimberley handled promptly and professionally. All sorted in a Matt of minutes..great service

Date of experience : 15 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Kimberley

Amazing Support

In January we had to disembark from an MSC cruise due to my son being taken into hospital as an emergency. With the help of Cruise Nation, MSC allowed a cruise credit for half the cost. A cruise was subsequently booked in March commencing on the 3rd June. However, there was a problem applying the credit in accordance with the MSC terms. This caused a huge problem. Cruise Nation resolved the issue so that the cruise could go ahead. They went above and beyond. Special thanks to Natasha Crossley, Alan Hill and Katie King.

Date of experience : 09 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to the team

I rang with a query regarding my booking.

I rang with a query regarding my booking. Due to poor signal, the call dropped out, but Jemma called me straight back and resolved my query. Great service and very friendly.

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : 08 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Jemma Dolan from cruise nation

Jemma Dolan was extremely helpful, very patient dealt with all my queries and amended everything that needed addressing. Very highly recommended and also had a great sense of humour. Would definitely recommend her to everyone. Well done Jemma 😉

Date of experience : 04 May 2024

Rachel, Cruise Nation Booking Management is brilliant. She is high efficiency to solve my problem. I sincerely thank you all her effort & patience.

Date of experience : 07 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

cruise nation great service and price

i have booked a few cruise holidays with cruise nation and i am always pleased with the service and price that i pay . rachel has been so helpful with my latest booking and responds quickly to any queries that i have and has organised everything so effeciently, i would highly recommend them

Date of experience : 02 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

We spoke to Laurin explaining our problem that we found difficult to resolve, in a very patient and calm manner she sorted everything out for us very quickly THANK YOU VERY MUCH LAURIN

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Laurin

Stunning customer service

I hadn't booked a cruise before but on lots of recommendations I booked online with Cruise Nation and I'm so pleased I did! I've had a couple of queries re changing cabins and booking some extras and these were dealt with amazingly and speedily by Kimberley and Rachel. I definitely feel in safe hands and the customer service has been perfect. Can't wait to go now!

Date of experience : 25 April 2024

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : 02 April 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Helpful Kimberley

I dealt with Kimberley who was most helpful, very quick at replying to my emails and finding out information for me

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Kimberley

Handled well

Long telephone wait but the query was answered very well

Date of experience : 16 May 2024

Above and beyond...

I contacted Holland America yesterday to see if they could provide some assistance at embarkation for my husband, who has limited mobility. They sent me a special needs form to fill in and a couple of hours later I heard from Rachel Sullivan at Cruise Nation. She offered to sort things for me, and this morning sent confirmation that all the necessary arrangements had been made. I am really impressed with her prompt and caring assistance.

Date of experience : 16 April 2024

SHAME I CANT GET A QUOTE

I have phoned 4 times now and each time waited 40 mins for a reply. First girl was really nice spent 40 mins telling her exactly what i wanted and i have been quoted elsewhere and wanted to compare their price, she said as it was complex she hadn't long started so she will pass it onto colleague. i have been chasing the quote speaking to different people since and they all said yes i can see all your details but our colleague has started it we will ask him to call you - still no quote I called back today and they guy was so unhelpful advising how short staffed they are then asked me for all the details - i said everyone i have spoken to can see my details - he said well its up to you if you want to give me them or not! So if this is they way they treat potential customers i would rather go elsewhere!

Date of experience : 17 March 2024

Thank you for your review, I have taken a look into this for you, and can see that since this you have been contacted by the Sales agent who is working on your quotation. We will certainly take your comments on board so we can learn from your feedback.

I had a problem with my Computer …

I had a problem with my Computer printing off my Travel Documents. Mainly caused by myself through lack of knowledge of the computer. Two young ladies spent an awful amount of time sorting it out and I am so thankful to Sally for what She did. I was getting worried and could not have been better looked after. Sally you have made us so happy and are looking forward to joining the ship.

Date of experience : 15 April 2024

Cabin upgrade request

We requested a cabin upgrade on our upcoming cruise. Our request was dealt with speedily by Laurin who arranged our upgrade. Very happy with the outcome.

Excellent service

Excellent service. Had a higher price quoted by msc directly and after we chatted that the price on their website I was viewing at the same time was lower, she got back to max and indeed got them to honour the Bella upgrade price.

Date of experience : 19 April 2024

Suggested companies

Cruise.co.uk.

Cruise Nation   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.6.

Most relevant

I rang and spoke to Sharice Brooks for clarification regarding cost of gratuities, she was very helpful and although we were disconnected she took the trouble to find the answer and e mailed me straight away and offered any further help. Each time I have rang every agent has been most helpful, professional and friendly. This being my first cruise, I had many questions and found everybody very reassuring and happy to help Many thanks to all.

Date of experience : 14 May 2024

Reply from Cruise Nation

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice & the team

On finding problems with the MSC…

On finding problems with the MSC website I phoned Cruise Nation with whom I’d booked my 17th cruise . I had the pleasure of speaking to a lady by the name of Jemma Dolan. Jemma was professional,knowledgeable efficient at the same time as being friendly she solved my problem in no time at all. I hope Jemma is recognised as a valued member of Cruise Nation as she certainly deserves to be.

Date of experience : 11 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Jemma

Had a query on a booking which…

Had a query on a booking which Kimberley handled promptly and professionally. All sorted in a Matt of minutes..great service

Date of experience : 15 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Kimberley

Amazing Support

In January we had to disembark from an MSC cruise due to my son being taken into hospital as an emergency. With the help of Cruise Nation, MSC allowed a cruise credit for half the cost. A cruise was subsequently booked in March commencing on the 3rd June. However, there was a problem applying the credit in accordance with the MSC terms. This caused a huge problem. Cruise Nation resolved the issue so that the cruise could go ahead. They went above and beyond. Special thanks to Natasha Crossley, Alan Hill and Katie King.

Date of experience : 09 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to the team

I rang with a query regarding my booking.

I rang with a query regarding my booking. Due to poor signal, the call dropped out, but Jemma called me straight back and resolved my query. Great service and very friendly.

I had some questions regarding the…

I had some questions regarding the cruise I had booked so called customer service. I was pleasantly surprised that I got connected to a customer service rep almost straight away after making the usual selection. Sherice was nice, friendly and helpful and was happy to advise and assist. @ management of cruise nation - Sherice has done an excellent job and has given me as a first time customer a very positive experience which made me want to return as a customer again. Overall a very nice experience and would return again.

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Sherice

Great service from Rachel Sullivan

Rachel Sullivan was very patient and helpful in dealing with my booking of excursions and WiFi for our forthcoming cruise. She made the process easy and confirmed that everything was as we wished. Great service, thank you Rachel

Date of experience : 08 May 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Rachel

Jemma Dolan from cruise nation

Jemma Dolan was extremely helpful, very patient dealt with all my queries and amended everything that needed addressing. Very highly recommended and also had a great sense of humour. Would definitely recommend her to everyone. Well done Jemma 😉

Date of experience : 04 May 2024

Rachel, Cruise Nation Booking Management is brilliant. She is high efficiency to solve my problem. I sincerely thank you all her effort & patience.

Date of experience : 07 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Rachel

cruise nation great service and price

i have booked a few cruise holidays with cruise nation and i am always pleased with the service and price that i pay . rachel has been so helpful with my latest booking and responds quickly to any queries that i have and has organised everything so effeciently, i would highly recommend them

Date of experience : 02 May 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

We spoke to Laurin explaining our problem that we found difficult to resolve, in a very patient and calm manner she sorted everything out for us very quickly THANK YOU VERY MUCH LAURIN

Thank you for the lovely 5* review ! We will certainly pass on your feedback to Laurin

Stunning customer service

I hadn't booked a cruise before but on lots of recommendations I booked online with Cruise Nation and I'm so pleased I did! I've had a couple of queries re changing cabins and booking some extras and these were dealt with amazingly and speedily by Kimberley and Rachel. I definitely feel in safe hands and the customer service has been perfect. Can't wait to go now!

Date of experience : 25 April 2024

The lady who finally helped me would…

The lady who finally helped me would have got 5 stars - Sherice Brooks and I thank her for her help. However I have had a very difficult time trying to get the free at sea package added and in the end NCL had to liaise with Cruise Nation as they kept saying I couldnt have it. I made multiple phone calls to sort this out as I had made the booking online and thought it was included.

Date of experience : 02 April 2024

Thank you for the review ! We will certainly pass on your feedback to the team & take on board your comments and pass to NCL

Helpful Kimberley

I dealt with Kimberley who was most helpful, very quick at replying to my emails and finding out information for me

Thank you for the lovely 5* review ! We will certainly pass your feedback on to Kimberley

Handled well

Long telephone wait but the query was answered very well

Date of experience : 16 May 2024

Above and beyond...

I contacted Holland America yesterday to see if they could provide some assistance at embarkation for my husband, who has limited mobility. They sent me a special needs form to fill in and a couple of hours later I heard from Rachel Sullivan at Cruise Nation. She offered to sort things for me, and this morning sent confirmation that all the necessary arrangements had been made. I am really impressed with her prompt and caring assistance.

Date of experience : 16 April 2024

SHAME I CANT GET A QUOTE

I have phoned 4 times now and each time waited 40 mins for a reply. First girl was really nice spent 40 mins telling her exactly what i wanted and i have been quoted elsewhere and wanted to compare their price, she said as it was complex she hadn't long started so she will pass it onto colleague. i have been chasing the quote speaking to different people since and they all said yes i can see all your details but our colleague has started it we will ask him to call you - still no quote I called back today and they guy was so unhelpful advising how short staffed they are then asked me for all the details - i said everyone i have spoken to can see my details - he said well its up to you if you want to give me them or not! So if this is they way they treat potential customers i would rather go elsewhere!

Date of experience : 17 March 2024

Thank you for your review, I have taken a look into this for you, and can see that since this you have been contacted by the Sales agent who is working on your quotation. We will certainly take your comments on board so we can learn from your feedback.

I had a problem with my Computer …

I had a problem with my Computer printing off my Travel Documents. Mainly caused by myself through lack of knowledge of the computer. Two young ladies spent an awful amount of time sorting it out and I am so thankful to Sally for what She did. I was getting worried and could not have been better looked after. Sally you have made us so happy and are looking forward to joining the ship.

Date of experience : 15 April 2024

Cabin upgrade request

We requested a cabin upgrade on our upcoming cruise. Our request was dealt with speedily by Laurin who arranged our upgrade. Very happy with the outcome.

Excellent service

Excellent service. Had a higher price quoted by msc directly and after we chatted that the price on their website I was viewing at the same time was lower, she got back to max and indeed got them to honour the Bella upgrade price.

Date of experience : 19 April 2024

Cruise Nation Information

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635th Anti-Aircraft Missile Regiment

635-й зенитно-ракетный полк

Military Unit: 86646

Activated 1953 in Stepanshchino, Moscow Oblast - initially as the 1945th Anti-Aircraft Artillery Regiment for Special Use and from 1955 as the 635th Anti-Aircraft Missile Regiment for Special Use.

1953 to 1984 equipped with 60 S-25 (SA-1) launchers:

• Launch area: 55 15 43N, 38 32 13E (US designation: Moscow SAM site E14-1)
• Support area: 55 16 50N, 38 32 28E
• Guidance area: 55 16 31N, 38 30 38E

1984 converted to the S-300PT (SA-10) with three independent battalions:

• 1st independent Anti-Aircraft Missile Battalion (Bessonovo, Moscow Oblast) - 55 09 34N, 38 22 26E
• 2nd independent Anti-Aircraft Missile Battalion and HQ (Stepanshchino, Moscow Oblast) - 55 15 31N, 38 32 23E
• 3rd independent Anti-Aircraft Missile Battalion (Shcherbovo, Moscow Oblast) - 55 22 32N, 38 43 33E

Disbanded 1.5.98.

Subordination:

• 1st Special Air Defence Corps , 1953 - 1.6.88
• 86th Air Defence Division , 1.6.88 - 1.10.94
• 86th Air Defence Brigade , 1.10.94 - 1.10.95
• 86th Air Defence Division , 1.10.95 - 1.5.98

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Yakor Hotel

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• Very Good 2
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Yakor Hotel - Reviews & Photos

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Cruise Nation   Reviews

In the Cruise agency category

Visit this website

Company activity See all

Write a review

Reviews 4.6.

Most relevant

Very easy to book

Very easy to book, this is our 2nd booking and all been really good. Rachel very helpful.

Date of experience : 04 September 2023

Reply from Cruise Nation

Thank you for taking the time to leave us a review. I will surely pass the compliment over to Rachel

Professional service and answered all…

Professional service and answered all my queries

Date of experience : 29 February 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback to the team

She has been very helpful and very kind

She has been very helpful

Date of experience : 02 April 2024

Thank you for the lovely 5* review ! We will certainly pass on your feedback to the team

Rachel responded quickly to my query

Date of experience : 18 October 2023

Thank You for the 5 Star Review

Very helpful staff and prompt service

Date of experience : 11 September 2023

Thank you for the 5 Star Review

Very accommodating to my request and…

Very accommodating to my request and answered promptly. Cruise-nation.com is highly recommended

Date of experience : 01 September 2023

Very efficient

Very efficient service by Cruise Nation and Rachel in particular

Date of experience : 09 October 2023

Thank you for taking to to leave us a 5 Star review

quick and helpful

Great quick helpful service

Date of experience : 15 September 2023

Thank you for the Review

Rachael was polite and friendly

Rachael was polite and friendly. Very professional

Appreciate the time taken to leave us a review

Prompt response and helpful advice

Date of experience : 10 October 2023

Appreciate the time taken to to leave us a 5 Star review

Great Company with competitive prices…

Great Company with competitive prices and good customer service.

Date of experience : 21 August 2023

Thank you for the lovely 5* review ! I will certainly share your feedback with the team

Prompt response so I am happy for that.

Date of experience : 18 August 2023

Rachel's efficient response query.

Date of experience : 30 October 2023

Thank you for taking the time to leave us a great compliment for one of our staff members.

Excellent service

Excellent service from a very professional advisor

Sherice Brooks was very helpful

Date of experience : 08 September 2023

Thank you for taking the time to leave us a review.

Great Experience

Excellent customer service. Very helpful and efficient.

Date of experience : 05 February 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto the team

Cruise holiday details

Rachel answered my query speedily many thanks

Efficiency is a key part of our DNA and we pride ourselves on being able to resolve all enquiries at the first point of contact. Thank you for taking the time to leave a compliment.

Rachel was very good

Date of experience : 17 October 2023

Thank You for taking the time to leave us a Review. Compliments will be sent to Rachel.

Very efficient 👍

Date of experience : 02 January 2024

Thank you for the lovely 5* review ! We will certainly pass your feedback onto Sherice

Thank you rachel

Date of experience : 13 November 2023

Thank you for taking the time to Leave us a 5 Star Review

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Cruise Nation   Reviews

In the Cruise Agency category

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Company activity See all

Write a review

Reviews 4.6.

Most recent

Had a terrible experience similar to…

Had a terrible experience similar to others rebooked a cruise as original one had included Russia charged a fortune to rebook and paid 3 times what cruise advertised with RCI direct Want to change flights at a cost of another £200 but can't get any response Never again

Date of experience : July 21, 2022

A sorry tale

I had to cancel my cruise and rebook a later one. Cruise nation said this was ok with the same cruise line. They gave me a price which was some £2000 above what they were offering the same cruise on their website. I was TD this was due to cancellation fees but the agent could give no detail of the charges nor did I get any further information from customer services. The cruise line said they raised no charge. And when I cancelled anyway I only lost my deposit. Is that what cruise nation wanted? Are the that desperate? Never again. And I was a regular!

Date of experience : July 09, 2022

Don’t trust this company We booked a family Canary Islands…

We booked a family Canary Islands cruise sailing in August for our Golden wedding anniversary, upon booking I was alarmed that after the reservations girl requested full and took full payment she only then proceeded to read out the terms and conditions, I immediately asked why she had not read me them before she took payment? As I knew that my husband had a surgery coming up, I said that had I known I was unable to cancel I would not have gone ahead, she responded by saying that I could always transfer to another cruise at a later date. She never informed me that it wasn’t to late to change my mind and refund the payment I had just made. ( I was only informed of this today 8th July, We took out travel insurance however as normal known surgery or up and coming hospital appointments were not covered. After my husband had a routine surgery there was complications and he has developed Sepsis and is presently on a ventilator in ICU, his prognosis is poor, I there called Cruise Nation to see what my options were after holding for nearly 2 hours I was informed I could cancel but with no refund £6500 or transfer to another MSC cruise but I needed to book quickly, I tried to explain that I wasn’t in a position to rebook presently as I am devastated and struggling to come to terms that my husband might die, and how can I plan anything or put his name on another ticket as he may not be here, she stated that I couldn’t have a cruise credit that they don’t do that, that picking another cruise now was my only option. Subsequent calls and emails to them have been cold and unsympathetic, and no one from management have bothered to call me. I should have had their Terms and Conditions read to me before booking not after it’s ludicrous, they say they record calls therefore I have asked them to listen to my recording as it’s very clear I objected at the time, therefore today I have made an official complaint to ABTA.

Date of experience : July 08, 2022

good prices but rely on their price…

good prices but rely on their price promise you have more chance of flying to the moon than getting them to honour it

Date of experience : July 02, 2022

Friendly and helpful staff

Although staff are going through a difficult period, they are trying their utmost to help.

Date of experience : June 29, 2022

This company is the worst I’ve ever…

This company is the worst I’ve ever known for customer service, hours on the phone listening to messages about how good they are, they won’t return calls even when going through a sales agent to get customer services. We booked a cruise and find out down the line they booked us on the wrong sailing, even though the confirmations confirm the correct one. Try and get anyone on the phone, impossible, hours wait time, nothing ! Customer service hours 10-4 can you believe ! Never again will I use this company

Date of experience : June 28, 2022

Customer Services

Cruise Nation provide a good friendly service providing value for money but do need to invest further in their customer services team so calls are answered more promptly.

Date of experience : June 27, 2022

Terrible communication

Terrible communication. Waiting on hold forever to speak to someone

Date of experience : June 25, 2022

Yorkshire superstar

Lisa Brook, you superstar. You tried everything you could to sort out my query. We didn't get there, but 10/10 for trying. Life is a lottery!. Fingers crossed we can win.

Date of experience : June 24, 2022

This is how customer service should be!

After emailing customer service Tina rang me to help with details of my cruise. She organise the flights and upgrades I wanted look for the best times and value. Tina could not have been more helpful and to cap it all she found a package for drinks, wi fi, excursions and speciality dining at LESS THAN HALF the price I was expecting. Well done Tina!!!

Date of experience : June 23, 2022

The warning signs are clear

Booked a cruise holiday on 05/05/2021 with Cruise Nation for a sailing on 27th September 2022 from Athens and finishing in Barcelona. Got a phone call on 14th June 2022 to say that I would have to book my return flight from Barcelona to Edinburgh myself since Ryanair don’t deal with travel agents. I would receive £200 refund. I duly booked the flights but no refund has appeared as yet. I have tried to phone, I have left a message asking where the £200 is but have received no reply. It is impossible to contact them and I think the warning signs are staring me in the face regarding this company. Avoid at all costs!!

Terrible service

Terrible service. I have given up calling them. I tried emailing but no joy. Its my first time booking with them and it will be my last. Poor communication is one of the most frustrating things in any situation. I spoke to someone at 'Cruise circle' who answered the phone, emailed me & called me back (listen up 'Cruise nation) who said they would always price match any other offer. So given you can actually speak to someone there I will go to them next time. You can tell by the reviews that 'Cruise nation' only have a couple of people answering hundreds of calls as the same name keeps coming up. Is Tina twigg the only one dealing with anything there???? Very dissapointed with 'Cruise nation.' It actually turns what should be an exciting time into a bitter disappointment.

Date of experience : June 22, 2022

Annerversary booking

I have read a lot of reviews and have also experienced really long wait times on the phone, also customer services saying they will call you back and never receiving that callback. But when I finally got through Tanya picked up my call and was very empathic to my situation she apologised for my bad experience, with customer service and stayed on the phone an extremely long time, she even phoned me back to confirm that all details was correct. She went above and beyond and changed my whole experience with cruise nation. Thank you Tanya.

Date of experience : June 21, 2022

Success at last!

After many telephone calls and texts asking for information regarding our flights and despite being assured that a representative would call back within the day the only person to finally respond was Tina. Not only did she send txts but also telephoned me and gave me all the information I requested. She was very polite and extremely helpful. She had a friendly disposition and put my mind at ease with regard to our stay and cruise reservation.

Date of experience : June 20, 2022

I contacted Tina Twigg regarding an add…

I contacted Tina Twigg regarding an add on flight and hotel for the end of our cruise and she sorted everything perfectly, 10 out of 10.

Much appreciation

Whilst still with an ongoing dispute with Customers Relations. in came Tina Twigg from the Booking Dept on a totally different unrelated booking arrangement. It was breath of fresh air! She was professional, constructive, kept me informed of what she was planning and very customer centric. On completing her work and incidentally added some surprising goodies, she wanted to know about my dispute and volunteered to check into it and promptly came back with an explanation from the Cruise Line which would have prevented the dispute from starting! She restored my faith in Cruise Nation, otherwise my next big family cruise would be booked elsewhere! Needless to say, she is an enviable and valuable asset to and hope the company realises it! Tina, well done and keep up the good work! Best regards Mr Lim

Date of experience : June 19, 2022

HTR495564 Cruise Line Ref 47297157

HTR495564 Cruise Line Ref 47297157 I received an email from Cruise Nation on 01/06/22 stating that Norwegian Sun will not be operating in Feb 2023. Customer Services asked me to get in touch by 09/06/22. Following 6 calls to 0333 4558628 ( I of which I waited on the line for 1hr 47 mins) and then 6 calls to 0800 408 0757. I sent a message to Twitter which was also ignored. Then on 04/06/22 I emailed Customer Service asking for an update and a call back. They came back to me in 06/06/22 asking for. Hays travel reference number which I sent the same day. Finally I sent another email to Custoner Service on the 15th asking for an update again no response. The situation has become frustrating and stressful!! Despite continuous contact by phone and email I am no further forward with resolving the return of my cruise deposit. The service provided by the Cruise Nation Customer Service team has been appalling. Could someone please advise me when I can expect a refund of my deposit! Rosemary Grey

Don’t use….. cowboy outfit !!!

Extremely poor customer service- I will not book with these again . I used to use all the time but they have gone completely down hill . They don’t pick up the phone for after sales and they don’t answer emails either. They’ve taken my money but not ticketed it yet and so can’t book my seats. They are a cowboy outfit since being taken over . AVOID AVOID AVOID !!!!

Date of experience : June 18, 2022

Good booking experience but appalling phone waiting times

On hold to Cruise Nation at the moment. Have been trying to get through for two days to ask when we will get our flight and cruise tickets. Travelling in just over 2 weeks. Does anyone actually work in their Customer Service Department? And please Cruise Nation, remove that annoying ' thank you for holding. We won't be long'.😡

Date of experience : June 15, 2022

DO NOT BOOK WITH THEM!!!!

DO NOT BOOK WITH THEM!!!! There is no customer service!!! I’ve been on the phone to them about 20 things - it does not connect ! When finally did get through I was on hold for an hour - then I gave up! I’m really worried about the cruise that we have booked, they were fine to take the money and now with looks like there is no one there - they are not responding to any emails …. What do I do??? I’m frustrated and panicking 😖

Date of experience : June 13, 2022

Yakor Hotel

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