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A little about Flight Centre

Who are we? Glad you asked. We're the travel-obsessed Travel Experts. We're here to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing—travel! We love what we do.

Experience is everything to us. In fact, we have over 38,475 collective years experience in travel. We started doing this thing over 40 years ago in Australia and haven't looked back since. In 1984 Flight Centre opened its doors in the UK, New Zealand in 1987, South Africa in 1994 and Canada in 1995.

Flights, accommodation, vacations, cruises, tours, insurance, you name it—we do it. Business travel? That's our business too. Complex tricky group bookings for a hard to organize event? Not a drama. If it's travel related, we are your people.

We're the flagship brand of Flight Centre Travel Group (FCTG), an Australian born international travel company. It's recognized as one of the top five largest travel agencies in the world today with more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Visit our parent Flight Centre Travel Group website here.

Read on and we'll share a bit about our amazing 40-year history and what is important to us...

Travel Experts around the world

stores globally

years of combined experience

of our team are female

of our team are between 30-39 years old

40 years of taking off

It's been 40 years since we opened our very first store in Australia. What a ride it's been. During that time we've had our fair share of triumphs, challenges and of course, plenty of adventures. And, while we're no overnight success, thanks to our incredible teams and first-class customers, we're chuffed to be able to celebrate such a milestone.

Skroo (Graham Turner—our founder) and friend (Geoff "Spy" Lomas) buy a double-decker bus and take off on their first tour around Spain, Portugal and Morocco.

Fast forward your Sanyo cassette deck to the mid ‘70s and that one bus has multiplied like guinea pigs. Top Deck is born, operating in London, and the following year, in Brisbane, Australia.

Welcome to the '80s. Airlines have been deregulated and Skroo reckons Australia, the UK and NZ are ripe for the picking, which makes sense for a bloke who grew up on an apple farm. Flight Centre is born.

Flight Centre opens in Sydney, Melbourne and Brisbane.

Frankie says Relax don't do it... but we did it anyway and Flight Centre opens in London

We say Kia Ora to our cousins across the ditch, and Flight Centre starts operations in New Zealand.

The Captain first appears (we've had 5 of those, ladies and gents, since!) and we introduce the famous "Lowest Airfare Guaranteed" slogan. Enquiry quadruples after trials on TV and press ads.

The '90s were all about Friends, Seinfeld, Guns n Roses and Flight Centre floating on the Australian Securities Exchange. We open in South Africa, Canada, the USA, and re-launch in the UK. We also welcome a number of new brands into the family.

Throw a shrimp on the braai, because Flight Centre opens in Johannesburg, South Africa.

Flight Centre opens shop in Vancouver, Canada. Profit surpasses $10M and Flight Centre goes public on the ASX. Flighties purchase over 25% of shares available and set an Australian record for take-up by in-house people.

We hold the first Flight Centre Airfare and Holiday Expo at the Brisbane Convention Centre. In our first year, over 8,000 customers attend. An additional 3,000 the following. In 1998, we start Expos across Australia and New Zealand.

The world and travel changed forever with 9/11, collapse of Ansett, GFC and the Iraq War. Many other businesses contracted during this time, our strategy was to keep growing and enter new markets. We also launched the Flight Centre Foundation, our give back program to the communities we work, operate and travel in.

The '10s is when we officially became the Flight Centre Travel Group, reflecting the company's transformation from its traditional roots as a travel agent to a world-class retailer of leisure and corporate travel products.

We immediately know it as the decade when the world stops, and then re-opens. 2020 international boarders shut, airlines ground their fleets, FLT temporarily suspends trading on the ASX and Flight Centre stands down over 15,000 employees. We issue over $1billion in customer refunds.

The future is bright, we've turned 40, launched our new tagline "Experience our experience", travel is back and we are flooded with new and returning customers ready to turn their travel dreams into a reality again.

A truly global company

With over 450 stores, 3500+ Travel Experts and a global website; you'll find us in Australia, New Zealand, South Africa, Canada and the UK. You will find a heap of us working remotely too, we're truly a global business, helping our customers how and when they need us.

The Trophy Cabinet

Our commitments

Reconciliation We acknowledge the continuous journey towards reconciliation we contribute to in the countries in which we operate.

Foundation Our philanthropic roots were laid 40 years ago, and we continue to make meaningful contributions to charities around the world that support our company purpose, which is to open the world for those who want to see. The Flight Centre Foundation is our way of harnessing the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.

Your dream job Centre

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. We support our people the Flight Centre Travel Group way, with opportunities for our people to thrive, connect, give, move and get rewarded. Check out our available roles today.

View open roles

You're the centre of our centre

When you book with us, you know you're booking with the best in the business.

Responsible business practices

As a global leader in the travel industry, Flight Centre have the opportunity to help bring about real, lasting change; we are committed to doing just that.

Diversity, Equity & Inclusion 2022

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Flight Centre Travel Group: Business Model, SWOT Analysis, and Competitors 2023

Inside This Article

Flight Centre Travel Group is a renowned global travel agency that has established a strong foothold in the industry. In this blog article, we will delve into their business model, conduct a SWOT analysis to identify their strengths, weaknesses, opportunities, and threats, and explore their competitors in the year 2023. By examining these key aspects, we aim to gain a comprehensive understanding of Flight Centre's position in the market and anticipate its future growth and challenges.

What You Will Learn:

• Who owns Flight Centre Travel Group and the implications of its ownership structure.
• The mission statement of Flight Centre Travel Group and how it guides their business operations.
• How Flight Centre Travel Group generates revenue and the key sources of their income.
• An in-depth explanation of the Flight Centre Travel Group Business Model Canvas and its components.
• The major competitors of Flight Centre Travel Group and their impact on the company's market position.
• A comprehensive SWOT analysis of Flight Centre Travel Group, highlighting their strengths, weaknesses, opportunities, and threats in the travel industry.

Who owns Flight Centre Travel Group?

Ownership structure.

Flight Centre Travel Group is a publicly traded company, listed on the Australian Securities Exchange (ASX) under the ticker symbol FLT. As a result, its ownership is distributed among a wide range of shareholders, including institutional investors, individual investors, and company executives.

Institutional Investors

Institutional investors play a significant role in owning shares of Flight Centre Travel Group. These investors include pension funds, mutual funds, and other financial institutions that manage large amounts of capital on behalf of their clients. Some notable institutional investors holding shares in the company include BlackRock, Vanguard Group, and State Street Corporation.

Individual Investors

Individual investors also have the opportunity to own shares in Flight Centre Travel Group. These investors may be ordinary individuals who have purchased shares through a brokerage account or who have participated in the company's initial public offering (IPO). Owning shares in a publicly traded company like Flight Centre Travel Group allows individual investors to benefit from the company's performance and potentially earn dividends.

Company Executives

Flight Centre Travel Group's ownership also includes its executives, who may hold shares as part of their compensation package or as a long-term investment. It is common for executives to have a vested interest in the company's success, as their financial well-being often depends on the company's performance. This aligns their interests with those of shareholders and fosters a sense of ownership and dedication to driving the company's growth.

Shareholder Activism

As a publicly traded company, Flight Centre Travel Group is subject to shareholder activism. Shareholders have the right to voice their opinions and concerns regarding the company's strategy, governance, and performance. They can exercise their voting rights during annual general meetings and propose resolutions to influence the company's decision-making process. Shareholder activism plays a crucial role in maintaining accountability and transparency within the company's management.

Flight Centre Travel Group is owned by a diverse group of shareholders, including institutional investors, individual investors, and company executives. This ownership structure ensures a broad distribution of shares and allows various stakeholders to participate in the company's growth and success. Shareholder activism further ensures accountability and transparency, driving the company's commitment to meeting the expectations of its owners and stakeholders.

What is the mission statement of Flight Centre Travel Group?

The mission statement of flight centre travel group.

Flight Centre Travel Group is a leading global travel company that operates in over 90 countries. With a wide range of brands under its umbrella, including Flight Centre, FCM Travel Solutions, and Corporate Traveller, the company is committed to providing exceptional travel experiences to its customers. At the core of Flight Centre's operations is its mission statement, which drives its actions and sets the foundation for its success.

The mission statement of Flight Centre Travel Group is to "open up the world for those who want to see." This simple yet powerful statement encapsulates the company's dedication to helping people explore the world and create unforgettable travel memories. Flight Centre believes that travel has the power to transform lives, broaden horizons, and foster understanding among different cultures.

By opening up the world, Flight Centre aims to make travel accessible to everyone, regardless of their budget or preferences. The company strives to offer a diverse range of travel options, from budget-friendly packages to luxury getaways, ensuring that there is something for everyone. Flight Centre's mission is not only to sell travel products but also to inspire and empower individuals to embark on their dream journeys.

To fulfill its mission, Flight Centre focuses on a customer-centric approach. The company is committed to providing personalized service, expert advice, and exceptional value to its customers. Flight Centre's travel consultants are trained to listen to their clients' needs and preferences, offering tailored recommendations and ensuring a seamless travel experience from start to finish.

Flight Centre also recognizes its responsibility towards the environment and communities it operates in. The company actively promotes sustainable travel practices, supporting local communities and minimizing its ecological footprint. By doing so, Flight Centre aims to contribute to the preservation of the world's natural and cultural heritage, ensuring that future generations can also enjoy the wonders of travel.

In summary, Flight Centre Travel Group's mission statement is to open up the world for those who want to see. Through its customer-centric approach, diverse travel offerings, and commitment to sustainability, Flight Centre strives to provide exceptional travel experiences that inspire and empower individuals to explore the world and create lifelong memories.

How does Flight Centre Travel Group make money?

Revenue sources.

Flight Centre Travel Group generates revenue through various sources. Here are the primary ways the company makes money:

1. Airfares and hotel bookings

Flight Centre acts as an intermediary between travelers and airlines, hotels, and other accommodation providers. When a customer books a flight or hotel through Flight Centre, the company earns a commission or fee from the airline or hotel. This commission is usually a percentage of the total booking amount and may vary depending on the agreement with the supplier. As Flight Centre has a global presence, it can negotiate favorable rates with airlines and hotels, allowing it to offer competitive prices to customers while still earning a profit.

2. Package holidays and vacation packages

Another significant revenue source for Flight Centre is selling package holidays and vacation packages. These packages typically include flights, accommodation, transfers, and sometimes additional services such as tours or activities. Flight Centre negotiates bulk deals with airlines, hotels, and other service providers, enabling them to package these services together at a discounted rate. The company then sells these packages to customers, earning a profit from the price difference between the negotiated rates and the package price.

3. Corporate travel services

Flight Centre provides corporate travel services to businesses of all sizes. This includes managing travel arrangements for employees, negotiating corporate rates with airlines and hotels, providing expense management solutions, and offering travel policy consultancy. Flight Centre earns revenue through service fees charged to corporate clients for managing their travel needs. These fees can be based on a per-booking basis or a percentage of the total travel spend.

4. Travel insurance

Flight Centre offers travel insurance products to customers as an additional service. Travel insurance provides coverage for various risks such as trip cancellation, medical emergencies, lost luggage, and more. When customers purchase travel insurance through Flight Centre, the company earns a commission from the insurance provider. This commission is usually a percentage of the insurance premium paid by the customer.

5. In-destination services

Flight Centre also generates revenue from in-destination services such as car rentals, airport transfers, and activities or tours. The company partners with local service providers to offer these services to customers. When a customer books any of these services through Flight Centre, the company earns a commission or fee from the service provider. This allows Flight Centre to provide customers with a comprehensive travel experience while earning additional revenue.

In summary, Flight Centre Travel Group makes money through a combination of commissions, fees, and negotiated rates from various travel-related services such as airfares, hotel bookings, package holidays, corporate travel services, travel insurance, and in-destination services. This diversified revenue stream helps the company remain financially stable and profitable in the highly competitive travel industry.

Flight Centre Travel Group Business Model Canvas Explained

What is a business model canvas.

A Business Model Canvas is a strategic management tool that helps businesses to describe, design, challenge, and pivot their business models. It provides a visual representation of how an organization creates, delivers, and captures value. The canvas is divided into nine key building blocks, which collectively represent the various aspects of a business model.

Overview of Flight Centre Travel Group's Business Model Canvas

Flight Centre Travel Group, one of the world's largest travel agency groups, utilizes the Business Model Canvas to effectively outline its business model. By analyzing each building block, we can gain a deeper understanding of how the company operates and generates revenue.

Customer Segments : Flight Centre targets a wide range of customer segments, including individual leisure travelers, corporate clients, and specialized travel groups. By understanding the unique needs and preferences of each segment, Flight Centre tailors its services to cater to their specific requirements.

Value Proposition : The company's value proposition lies in its ability to provide personalized travel experiences, exceptional customer service, and competitive pricing. Flight Centre offers a vast selection of travel options, ranging from flights and accommodations to tours and activities, ensuring that customers find the perfect fit for their travel needs.

Channels : Flight Centre employs a multi-channel approach to reach its customers. It operates an extensive network of physical stores worldwide, allowing customers to interact with experienced travel consultants directly. Additionally, Flight Centre maintains a strong online presence through its website and mobile app, enabling customers to book travel arrangements conveniently.

Customer Relationships : Flight Centre places great emphasis on building long-term relationships with its customers. The company achieves this by providing personalized support throughout the travel journey, offering 24/7 assistance, and creating a seamless booking experience. Moreover, Flight Centre leverages technology to enhance customer relationships, utilizing data-driven insights to personalize recommendations and offers.

Revenue Streams : The primary revenue stream for Flight Centre is derived from commissions earned by selling travel products and services. These commissions are earned from airlines, hotels, car rental agencies, tour operators, and other travel-related providers. Additionally, Flight Centre generates revenue through service fees, travel insurance sales, and ancillary services such as visa processing.

Key Resources : Flight Centre's key resources include its extensive network of travel consultants, strong partnerships with travel providers, a global distribution system, and advanced technology infrastructure. These resources enable the company to offer a wide range of travel options, deliver exceptional customer service, and maintain a competitive edge in the market.

Key Activities : Flight Centre's key activities revolve around the sourcing and negotiation of travel products, marketing and advertising, customer relationship management, and continuous technological innovation. By constantly evaluating market trends, the company ensures it stays ahead of the competition and provides customers with the latest and most relevant travel options.

Key Partnerships : Flight Centre has built strategic partnerships with various travel providers, including airlines, hotels, car rental companies, and tour operators. These partnerships enable Flight Centre to offer a diverse range of travel products and services to its customers. Additionally, the company collaborates with technology providers to enhance its online presence and improve the booking experience.

Cost Structure : Flight Centre's cost structure primarily consists of employee salaries and commissions, marketing and advertising expenses, technology investments, rental costs for physical stores, and administrative overheads. By carefully managing its costs, Flight Centre aims to maintain competitive pricing while ensuring profitability.

By analyzing Flight Centre Travel Group's Business Model Canvas, it becomes evident that the company's success is driven by its customer-centric approach, extensive network, strong partnerships, and continuous innovation. Understanding these key elements provides valuable insights into how Flight Centre operates and maintains its position as a leading travel agency group.

Which companies are the competitors of Flight Centre Travel Group?

Competitors of flight centre travel group.

Flight Centre Travel Group, one of the largest travel agency groups in the world, faces competition from several companies in the travel industry. These competitors operate in various segments and offer similar services to travelers. Here are some notable competitors of Flight Centre Travel Group:

Expedia Group : Expedia is a global online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. With a strong online presence and a user-friendly platform, Expedia competes directly with Flight Centre in the online travel space.

Booking Holdings : Booking Holdings, formerly known as Priceline Group, is another major player in the online travel industry. It operates several brands, including Booking.com, Priceline.com, and Kayak, which provide travelers with options to book flights, accommodations, and other travel-related services. Booking Holdings competes with Flight Centre by offering competitive prices and a vast inventory of travel options.

American Express Global Business Travel : American Express Global Business Travel focuses on corporate travel management services. It offers comprehensive solutions for businesses, including travel booking, expense management, and travel policy compliance. While Flight Centre also offers corporate travel services, American Express Global Business Travel is a direct competitor in this specific segment.

CWT (formerly Carlson Wagonlit Travel) : CWT is another global leader in corporate travel management. It provides end-to-end solutions for businesses, including travel booking, meetings and events management, and traveler safety services. With a strong global network and a focus on corporate clients, CWT competes directly with Flight Centre in the corporate travel management space.

STA Travel : STA Travel targets the student and youth market, offering travel services tailored to the unique needs and preferences of this segment. With a wide range of student and youth-specific travel deals, STA Travel competes with Flight Centre, particularly in this niche market.

TUI Group : TUI Group is a leading integrated travel and tourism company that operates its own airlines, hotels, and cruise ships. With a strong presence in Europe, TUI Group competes with Flight Centre, especially in the leisure travel segment.

These are just a few examples of the competitors that Flight Centre Travel Group faces in the travel industry. The dynamic and highly competitive nature of the industry means that new players and disruptive startups continually emerge, making it crucial for Flight Centre to stay innovative and adapt to changing customer preferences and market trends.

Flight Centre Travel Group SWOT Analysis

Flight Centre Travel Group has several strengths that contribute to its success in the travel industry.

Strong brand reputation: Flight Centre has established itself as a trusted and reliable travel agency with a global presence. Its long-standing presence in the industry has helped build customer loyalty and brand recognition.

Extensive network: With over 2,800 stores and offices worldwide, Flight Centre has a vast network that allows it to reach customers in various locations. This extensive network also enables the company to negotiate better deals with suppliers, giving it a competitive edge in terms of pricing.

Diverse product offerings: Flight Centre offers a wide range of travel services, including flights, accommodations, tours, and travel insurance. This diversity allows the company to cater to different customer preferences and budgets, making it a one-stop-shop for all travel needs.

Strong customer service: Flight Centre emphasizes the importance of providing excellent customer service. The company invests in well-trained and knowledgeable travel consultants who can offer personalized recommendations and assist customers throughout their travel journey.

Despite its strengths, Flight Centre Travel Group also faces certain weaknesses that may hinder its growth and competitiveness.

High dependence on third-party suppliers: Flight Centre relies heavily on third-party suppliers for its products and services, such as airlines and hotels. This dependence can make the company vulnerable to external factors such as fluctuations in supplier prices or availability.

Limited online presence: While Flight Centre has made efforts to enhance its online platforms, it still lags behind some of its competitors in terms of digital presence. This could pose a challenge as more customers prefer to make travel bookings online.

Reliance on traditional brick-and-mortar stores: Flight Centre's extensive network of physical stores can be both a strength and a weakness. While it allows for personalized customer service, it also means higher operating costs compared to online-only travel agencies.

Opportunities

Flight Centre Travel Group has several opportunities to capitalize on and expand its market presence.

Growing travel industry: The global travel industry continues to experience growth, driven by increasing disposable incomes, changing consumer preferences, and improved accessibility. Flight Centre can leverage this opportunity by expanding its product offerings and targeting emerging markets.

Digital transformation: Investing in digital platforms and technology can help Flight Centre enhance its online presence and improve the customer booking experience. By offering a seamless online booking process, the company can attract more tech-savvy customers and gain a competitive advantage.

Sustainable travel: As the demand for sustainable travel options increases, Flight Centre can tap into this growing market segment. By promoting eco-friendly travel options and partnering with sustainable suppliers, the company can attract environmentally conscious travelers and differentiate itself from competitors.

Despite its strengths and opportunities, Flight Centre Travel Group also faces certain threats in the travel industry.

Intense competition: The travel industry is highly competitive, with numerous players vying for market share. This competition can result in price wars and decreased profit margins, making it challenging for Flight Centre to maintain its market position.

Economic instability: Economic downturns or unstable political situations can significantly impact the travel industry. Reduced consumer spending on travel and tourism can lead to decreased demand for Flight Centre's services.

Disruption from online travel agencies: Online travel agencies, such as Expedia and Booking.com, pose a threat to Flight Centre's traditional brick-and-mortar business model. These online platforms offer convenience and competitive pricing, attracting customers who prefer to book their travel arrangements online.

In conclusion, Flight Centre Travel Group has several strengths that have contributed to its success in the travel industry. However, it also faces weaknesses and threats that it needs to address to stay competitive. By capitalizing on opportunities such as the growing travel industry and digital transformation, Flight Centre can continue to thrive and maintain its position as a leading travel agency.

Key Takeaways

• Flight Centre Travel Group is owned by its shareholders, with the largest shareholder being the founder and CEO, Graham Turner.
• The mission statement of Flight Centre Travel Group is to provide an amazing travel experience for their customers, offering personalized service, competitive prices, and expert advice.
• Flight Centre Travel Group makes money primarily through the sales of travel products and services, including flights, accommodations, tours, and travel insurance.
• The business model canvas of Flight Centre Travel Group focuses on key activities such as customer acquisition, supplier relationships, and operational excellence to deliver value to customers.
• The main competitors of Flight Centre Travel Group include online travel agencies like Expedia and Booking.com, as well as other traditional travel agencies and tour operators.
• In terms of SWOT analysis, Flight Centre Travel Group's strengths include a strong brand reputation and extensive global network, while weaknesses may include exposure to economic downturns. Opportunities lie in the growing travel industry, while threats include increasing competition and disruptive technologies.

In conclusion, Flight Centre Travel Group is a global travel agency that has established itself as a leader in the industry. While the company is publicly traded, the largest shareholder is its founder, Graham Turner.

The mission statement of Flight Centre Travel Group is to "open up the world for those who want to see". This reflects the company's commitment to providing personalized and memorable travel experiences for its customers.

Flight Centre Travel Group primarily makes money through its core business of selling travel products and services. This includes booking flights, accommodations, tours, and other travel-related activities. Additionally, the company generates revenue from its corporate travel management services and its in-house travel technology solutions.

The business model of Flight Centre Travel Group can be explained through the Business Model Canvas. The company focuses on key activities such as customer acquisition, supplier relationships, and value proposition to create a seamless travel booking experience for its customers.

In terms of competition, Flight Centre Travel Group faces competition from various companies in the travel industry. Some of its main competitors include Expedia Group, Booking Holdings, and Helloworld Travel. These companies also offer similar travel services and strive to attract customers with competitive pricing, exclusive deals, and innovative technologies.

To evaluate the strengths, weaknesses, opportunities, and threats of Flight Centre Travel Group, a SWOT analysis can be conducted. The company's strengths lie in its strong brand reputation, extensive global network, and diverse range of travel products. However, weaknesses such as reliance on external suppliers and exposure to economic fluctuations can pose challenges. Opportunities for growth include expanding in emerging markets and leveraging digital platforms, while threats include intense competition and changing customer preferences.

Overall, Flight Centre Travel Group continues to navigate the ever-evolving travel industry with a clear mission, robust business model, and a focus on customer satisfaction.

What is SWOT analysis for travel industry?

SWOT analysis is a strategic planning tool that helps identify the strengths, weaknesses, opportunities, and threats of a particular industry or organization. In the context of the travel industry, a SWOT analysis can be conducted to evaluate its internal and external factors. Here is an example of a SWOT analysis for the travel industry:

• Wide range of travel options (flights, accommodations, tours, etc.)
• Growing demand for travel and exploration
• Availability of online travel booking platforms and mobile apps
• Well-developed infrastructure in popular tourist destinations
• Strong customer service and hospitality industry

Weaknesses:

• Seasonal fluctuations in demand for travel
• High competition among travel agencies and online booking platforms
• Dependence on external factors such as economic stability and political stability in destinations
• Challenges in maintaining consistent quality standards across various service providers
• Increasing environmental concerns and sustainability issues related to travel

Opportunities:

• Emerging markets and growing middle-class population in developing countries
• Technological advancements in virtual reality and augmented reality for enhanced travel experiences
• Increasing interest in experiential and adventure tourism
• Collaborations with local communities and sustainable tourism practices
• Expansion into niche markets such as medical tourism or eco-tourism
• Economic recessions and fluctuations in disposable income affecting travel budgets
• Global security concerns and travel advisories impacting tourism flows
• Natural disasters and climate change affecting travel destinations
• Changing consumer preferences towards alternative accommodation options (e.g., Airbnb)
• Political instability and conflicts in certain regions impacting travel safety

It is important to note that this SWOT analysis is just a general example, and a more detailed analysis specific to a particular travel company or region may include additional factors.

What are the strengths of flight Centre?

Some of the strengths of Flight Centre are:

Extensive industry experience: Flight Centre has been operating in the travel industry for over 40 years, giving them a deep understanding of the market and its dynamics. This experience allows them to provide expert advice and guidance to customers.

Global network: Flight Centre has a wide network of stores and offices across the globe, enabling them to offer a vast range of travel options and services to customers. This global presence also helps them negotiate competitive prices and exclusive deals with suppliers.

Strong customer focus: Flight Centre prioritizes customer satisfaction and aims to provide personalized service to meet individual travel needs. They have dedicated travel consultants who work closely with customers to understand their preferences and offer tailored solutions.

Strong relationships with suppliers: Flight Centre has established strong relationships with airlines, hotels, tour operators, and other travel suppliers. These relationships often result in preferential rates and access to exclusive deals, which they can pass on to their customers.

Innovative technology: Flight Centre utilizes advanced technology and online platforms to enhance the customer experience. They have online booking tools, mobile apps, and a comprehensive website that allows customers to research and book travel easily.

Financial stability: Flight Centre is financially stable and has a strong track record in the industry. This stability ensures that customers can trust them with their travel plans and have confidence in their ability to handle any unforeseen circumstances.

Corporate social responsibility: Flight Centre is committed to responsible travel practices and has various initiatives in place to minimize their environmental impact. They also engage in philanthropic activities through their Flight Centre Foundation, supporting various charitable causes globally.

These strengths contribute to Flight Centre's reputation as a reliable and customer-centric travel agency.

How to do a SWOT analysis with a group?

Doing a SWOT analysis with a group can be a collaborative and insightful process. Here are the steps to conduct a SWOT analysis with a group:

Define the objective: Start by clearly defining the objective or the topic for which you want to conduct the SWOT analysis. It could be analyzing a business, a project, a team, or any other relevant aspect.

Gather a diverse group: Assemble a diverse group of individuals who have different perspectives, knowledge, and experiences related to the objective. This will ensure a comprehensive analysis.

Explain the SWOT framework: Briefly explain the SWOT framework to the group. SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. Strengths and weaknesses are internal factors, while opportunities and threats are external factors.

Brainstorm strengths: Begin the analysis by brainstorming the strengths of the objective. Strengths are internal factors that give an advantage or positive attributes. Encourage the group to brainstorm and share their thoughts openly. Note down all the identified strengths.

Identify weaknesses: Next, move on to identifying weaknesses, which are internal factors that hinder progress or present challenges. Encourage open and honest discussion within the group to identify all the weaknesses. Note them down as well.

Explore opportunities: Now, shift the focus to exploring opportunities, which are external factors that could have a positive impact on the objective. Encourage the group to think about potential opportunities in the market, industry, or any other relevant area. Note down all the identified opportunities.

Analyze threats: Finally, analyze the threats, which are external factors that could negatively impact the objective. Encourage the group to think about potential risks, competition, economic factors, or any other threats that could affect the objective. Note them down.

Discuss and prioritize: Once all the strengths, weaknesses, opportunities, and threats have been identified, discuss and prioritize them as a group. This can be done through open dialogue, debate, and consensus-building.

Develop action plans: Based on the prioritized SWOT analysis, brainstorm and develop action plans to leverage the strengths, address the weaknesses, seize the opportunities, and mitigate the threats. Assign responsibilities to the group members accordingly.

Review and revise: Regularly review and revise the SWOT analysis as the objective progresses or changes. This will ensure that the analysis remains up to date and relevant.

Remember, it is crucial to create a supportive and inclusive environment where everyone feels comfortable expressing their thoughts and ideas. Encourage active participation from all group members to generate a comprehensive and valuable SWOT analysis.

What are the weaknesses of a travel agency?

Competition from online travel platforms: With the rise of online travel platforms, customers have more options to book their travel arrangements directly, reducing the need for a travel agency.

High overhead costs: Running a travel agency requires significant expenses, such as office space, marketing, and staff salaries. These costs can be challenging to sustain, especially during times of low demand or economic downturns.

Limited control over pricing: Travel agencies often rely on commissions from airlines, hotels, and other service providers. This can limit their ability to negotiate competitive prices for customers or offer exclusive deals, leading to potential loss of business.

Dependence on external suppliers: Travel agencies rely on external suppliers, such as airlines, hotels, and tour operators, to fulfill their customers' travel needs. Any disruptions or issues with these suppliers can impact the agency's ability to deliver a seamless travel experience.

Changing consumer behavior: Modern travelers are increasingly tech-savvy and prefer to research, plan, and book their trips online. This shift in consumer behavior reduces the demand for traditional travel agency services.

Lack of personalization: Some customers may feel that travel agencies provide generic, one-size-fits-all travel packages, lacking the personal touch and customization that they seek. This can lead to customers opting for more personalized and tailored travel experiences.

Reliance on a limited market: Travel agencies typically operate within a specific geographic area or market segment. This dependence on a specific customer base can limit growth opportunities and make them vulnerable to economic fluctuations or changes in the market.

Political and health-related disruptions: Travel agencies are susceptible to political unrest, natural disasters, pandemics, or other health-related crises that can disrupt travel plans and reduce customer demand. Such events can significantly impact the agency's revenue and overall business performance.

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A little about Flight Centre

Who are we? Glad you asked. We're the travel-obsessed Travel Experts. We're here to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing—travel! We love what we do.

Experience is everything to us. In fact, we have over 38,475 collective years experience in travel. We started doing this thing over 40 years ago in Australia and haven't looked back since. In 1984 Flight Centre opened its doors in the UK, New Zealand in 1987, South Africa in 1994 and Canada in 1995.

Flights, stays, holidays, cruises, tours, you name it—we do it. Business travel? That's our business too. Complex tricky group bookings for a hard to organise event? Not a drama. If it's travel related, we are your people.

We're the flagship brand of Flight Centre Travel Group (FCTG), an Australian born international travel company. It's recognised as one of the top five largest travel agencies in the world today with more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Visit our parent Flight Centre Travel Group website here.

Read on and we'll share a bit about our amazing 40-year history and what is important to us...

Travel Experts around the world

stores globally

years of combined experience

of our team are female

of our team are between 30-39 years old

40 years of taking off

It's been 40 years since we opened our very first store in Australia. What a ride it's been. During that time we've had our fair share of triumphs, challenges and of course, plenty of adventures. And, while we're no overnight success, thanks to our incredible teams and first-class customers, we're chuffed to be able to celebrate such a milestone.

Skroo (Graham Turner—our founder) and friend (Geoff "Spy" Lomas) buy a double-decker bus and take off on their first tour around Spain, Portugal and Morocco.

Fast forward your Sanyo cassette deck to the mid ‘70s and that one bus has multiplied like guinea pigs. Top Deck is born, operating in London, and the following year, in Brisbane, Australia.

Welcome to the '80s. Airlines have been deregulated and Skroo reckons Australia, the UK and NZ are ripe for the picking, which makes sense for a bloke who grew up on an apple farm. Flight Centre is born.

Flight Centre opens in Sydney, Melbourne and Brisbane.

Frankie says Relax don't do it... but we did it anyway and Flight Centre opens in London

We say Kia Ora to our cousins across the ditch, and Flight Centre starts operations in New Zealand.

The Captain first appears (we've had 5 of those, ladies and gents, since!) and we introduce the famous "Lowest Airfare Guaranteed" slogan. Enquiry quadruples after trials on TV and press ads.

The '90s were all about Friends, Seinfeld, Guns n Roses and Flight Centre floating on the Australian Securities Exchange. We open in South Africa, Canada, the USA, and re-launch in the UK. We also welcome a number of new brands into the family.

Throw a shrimp on the braai, because Flight Centre opens in Johannesburg, South Africa.

Flight Centre opens shop in Vancouver, Canada. Profit surpasses $10M and Flight Centre goes public on the ASX. Flighties purchase over 25% of shares available and set an Australian record for take-up by in-house people.

We hold the first Flight Centre Airfare and Holiday Expo at the Brisbane Convention Centre. In our first year, over 8,000 customers attend. An additional 3,000 the following. In 1998, we start Expos across Australia and New Zealand.

The world and travel changed forever with 9/11, collapse of Ansett, GFC and the Iraq War. Many other businesses contracted during this time, our strategy was to keep growing and enter new markets. We also launched the Flight Centre Foundation, our give back program to the communities we work, operate and travel in.

The '10s is when we officially became the Flight Centre Travel Group, reflecting the company's transformation from its traditional roots as a travel agent to a world-class retailer of leisure and corporate travel products.

We immediately know it as the decade when the world stops, and then re-opens. 2020 international boarders shut, airlines ground their fleets, FLT temporarily suspends trading on the ASX and Flight Centre stands down over 15,000 employees. We issue over $1billion in customer refunds.

The future is bright, we've turned 40, launched our new tagline "Experience our experience", travel is back and we are flooded with new and returning customers ready to turn their travel dreams into a reality again.

A truly global company

With over 450 stores, 3500+ Travel Experts and a global website; you'll find us in Australia, New Zealand, South Africa, Canada and the UK. You will find a heap of us working remotely too, we're truly a global business, helping our customers how and when they need us.

The Trophy Cabinet

Our commitments

Reconciliation We acknowledge the continuous journey towards reconciliation we contribute to in the countries in which we operate.

Foundation Our philanthropic roots were laid 40 years ago, and we continue to make meaningful contributions to charities around the world that support our company purpose, which is to open the world for those who want to see. The Flight Centre Foundation is our way of harnessing the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.

Your dream job Centre

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. We support our people the Flight Centre Travel Group way, with opportunities for our people to thrive, connect, give, move and get rewarded. Check out our available roles today.

View open roles

You're the centre of our centre

When you book with us, you know you're booking with the best in the business.

Responsible business practices

As a global leader in the travel industry, Flight Centre have the opportunity to help bring about real, lasting change; we are committed to doing just that.

Modern slavery statement

Tax strategy

Gender pay gap 2017

Gender pay gap 2018

Gender pay gap 2019

Gender pay gap 2020

Gender pay gap 2021

Gender pay gap 2022

Gender pay gap 2023

Site quick links

Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

A little about Flight Centre

Who are we? Glad you asked. We're the travel-obsessed Travel Experts. We're here to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing—travel! We love what we do.

Experience is everything to us. In fact, we have over 38,475 collective years experience in travel. We started doing this thing over 40 years ago in Australia and haven't looked back since. In 1984 Flight Centre opened its doors in the UK, New Zealand in 1987, South Africa in 1994 and Canada in 1995.

Flights, stays, holidays, cruises, tours, insurance, you name it—we do it. Travel money? Yep we can help. Business travel? That's our business too. Complex tricky group bookings for a hard to organise event? Not a drama. If it's travel related, we are your people.

We're the flagship brand of Flight Centre Travel Group (FCTG), an Australian born international travel company. It's recognised as one of the top five largest travel agencies in the world today with more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Visit our parent Flight Centre Travel Group website here.

Read on and we'll share a bit about our amazing 40-year history and what is important to us...

Travel Experts around the world

stores globally

years of combined experience

of our team are female

of our team are between 30-39 years old

40 years of taking off

It's been 40 years since we opened our very first store in Australia. What a ride it's been. During that time we've had our fair share of triumphs, challenges and of course, plenty of adventures. And, while we're no overnight success, thanks to our incredible teams and first-class customers, we're chuffed to be able to celebrate such a milestone.

Skroo (Graham Turner—our founder) and friend (Geoff "Spy" Lomas) buy a double-decker bus and take off on their first tour around Spain, Portugal and Morocco.

Fast forward your Sanyo cassette deck to the mid ‘70s and that one bus has multiplied like guinea pigs. Top Deck is born, operating in London, and the following year, in Brisbane, Australia.

Welcome to the '80s. Airlines have been deregulated and Skroo reckons Australia, the UK and NZ are ripe for the picking, which makes sense for a bloke who grew up on an apple farm. Flight Centre is born.

Flight Centre opens in Sydney, Melbourne and Brisbane.

Frankie says Relax don't do it... but we did it anyway and Flight Centre opens in London

We say Kia Ora to our cousins across the ditch, and Flight Centre starts operations in New Zealand.

The Captain first appears (we've had 5 of those, ladies and gents, since!) and we introduce the famous "Lowest Airfare Guaranteed" slogan. Enquiry quadruples after trials on TV and press ads.

The '90s were all about Friends, Seinfeld, Guns n Roses and Flight Centre floating on the Australian Securities Exchange. We open in South Africa, Canada, the USA, and re-launch in the UK. We also welcome a number of new brands into the family.

Throw a shrimp on the braai, because Flight Centre opens in Johannesburg, South Africa.

Flight Centre opens shop in Vancouver, Canada. Profit surpasses $10M and Flight Centre goes public on the ASX. Flighties purchase over 25% of shares available and set an Australian record for take-up by in-house people.

We hold the first Flight Centre Airfare and Holiday Expo at the Brisbane Convention Centre. In our first year, over 8,000 customers attend. An additional 3,000 the following. In 1998, we start Expos across Australia and New Zealand.

The world and travel changed forever with 9/11, collapse of Ansett, GFC and the Iraq War. Many other businesses contracted during this time, our strategy was to keep growing and enter new markets. We also launched the Flight Centre Foundation, our give back program to the communities we work, operate and travel in.

The '10s is when we officially became the Flight Centre Travel Group, reflecting the company's transformation from its traditional roots as a travel agent to a world-class retailer of leisure and corporate travel products.

We immediately know it as the decade when the world stops, and then re-opens. 2020 international boarders shut, airlines ground their fleets, FLT temporarily suspends trading on the ASX and Flight Centre stands down over 15,000 employees. We issue over $1billion in customer refunds.

The future is bright, we've turned 40, launched our new tagline "Experience our experience", travel is back and we are flooded with new and returning customers ready to turn their travel dreams into a reality again.

A truly global company

With over 450 stores, 3500+ Travel Experts and a global website; you'll find us in Australia, New Zealand, South Africa, Canada and the UK. You will find a heap of us working remotely too, we're truly a global business, helping our customers how and when they need us.

The Trophy Cabinet

Our commitments

Reconciliation We acknowledge the continuous journey towards reconciliation we contribute to in the countries in which we operate. Read more about our contribution to reconciliation with our First Nations People of Australia in our Reconciliation Action Plan (AU).

Foundation Our philanthropic roots were laid 40 years ago, and we continue to make meaningful contributions to charities around the world that support our company purpose, which is to open the world for those who want to see. The Flight Centre Foundation is our way of harnessing the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.

Your dream job Centre

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. We support our people the Flight Centre Travel Group way, with opportunities for our people to thrive, connect, give, move and get rewarded. Check out our available roles today.

View open roles

You're the centre of our centre

When you book with us, you know you're booking with the best in the business.

Site quick links

Help & support.

Flight Centre acknowledges the Traditional Custodians of Country throughout Australia.

© Flight Centre Travel Group Limited. ATAS Accreditation No. A10412.

*Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

Our Hotels in Moscow

Offer reserved for ALL members Become a member of the loyalty program ALL and get a discount in more than 3,000 hotels starting with your first reservation

Hotel Rating

Adagio original, ibis budget, has restaurant, pets allowed, browse hotels in moscow, ibis moscow domodedovo airport.

Ibis Moscow Domodedovo Airport is in a five-minute drive from one of the largest airports in Russia. If your flight is very early or very late at night, you can book a room and get a good night's sleep before the trip. There is transfer shuttle to the airport. Guests can dine at ibis Kitchen restaurant, relax in our 24-hour bar area, use the hotel parking, laundry room and free unlimited Internet.

Arthurs Spa Hotel By Mercure

Located 20 km from Moscow Circle Road in the north of Moscow region, Arthurs SPA Hotel by Mercure offers premium options for family holidays with its 231 rooms, a spa and wellness center, restaurants, bar areas, sports equipment rental, playgrounds and kids clubs. The hotel offers 10 conference halls for corporate clients. Fresh air, silence, comfort and spa treatments allow you to enjoy a country holiday.

Mercure Arbat Moscow

Mercure Arbat Moscow is situated on the famous pedestrian street. Cathedral of Christ the Saviour and the Pushkin Museum are 2 km away. The Kremlin and Red Square are in 3 km. The Bolshoi Theatre is 3.5 km away. The journey to any of the Moscow airports will take no more than an hour. Smolenskaya metro station is in front of the hotel. A huge number of restaurants and cafes is available for guests.

Novotel Moscow Kievskaya

Novotel Moscow Kievskaya is well located for both tourists and business travelers: just across the street is the Kievsky Railway Station, the subway and bus stations are 5-minute walk away. The Kremlin and Red Square are in 10 minutes by car, and the Moscow river enbankment with a river tram station is just a 5-minute walk away. Nearby there is a large mall Evropeiskiy with a movie theater. In a half-hour walk across the Borodino Bridge lies the Arbat district with its famous theaters and museums.

Aparthotel Adagio Moscow Paveletskaya

Aparthotel Adagio Moscow Paveletskaya is located in Zamoskvorechie district, 1 km from Paveletsky Railway Station, where Domodedovo AeroExpress trains leave every half hour. It takes 15 minutes to Tretyakov Gallery and half an hour to Red Square. There are historical places, mansions, business centers as well as Pyatnitskaya Street with cafes and atmosphere of different eras and unique energy of Moscow.

Ibis budget Moscow Panfilovskaya

Hotel ibis Budget Moscow Panfilovskaya is conveniently located within 20-30 minutes from the Afimall shopping center in the Moskva-City, and Moscow downtown area. The hotel is located near the MCC station Panfilovskaya and the Oktyabrskoye Pole metro station. There are small streets with cafes and shops nearby where you can walk and dine. You can get to Sheremetyevo airport in about half an hour by taxi.

ibis Moscow Centre Bakhrushina

ibis Moscow Bakhrushina is located in Zamoskvorechie district, 1 km from Paveletsky Railway Station, where Domodedovo AeroExpress trains leave every half hour. It takes 15 minutes to Tretyakov Gallery and half an hour to Red Square. There are historical places, mansions, business centers as well as Pyatnitskaya Street with cafes and atmosphere of different eras and unique energy of Moscow.

Mercure Moscow Paveletskaya

Mercure Moscow Paveletskaya is located in Zamoskvorechie district, 1 km from Paveletsky Railway Station, where Domodedovo AeroExpress trains leave every half hour. It takes 15 minutes to Tretyakov Gallery and half an hour to Red Square. There are historical places, mansions, business centers as well as Pyatnitskaya Street with cafes and atmosphere of different eras and unique energy of Moscow.

Mercure Moscow Baumanskaya

A charming 4 star hotel with 47 rooms with unique design creates an atmosphere of comfort and makes your vacation memorable. The hotel is two metro stops away from Red Square and within a walking distance of the metro, which is convenient for both businessmen and tourists. Free Wi-Fi, high-speed internet, tea and coffee and Nespresso coffee machine in the Privilege rooms.

Swissôtel Krasnye Holmy

Imbued with our distinctive brand of Alpine vitality, Swissotel Krasnye Holmy occupies one of the tallest buildings in Moscow - giving you spectacular views of the city and Moskva River from its public spaces and light-filled guest rooms. Being located on the Garden Ring in Moscow's city center puts the best of the capital at your fingertips, but there are plenty of reasons to stay in, too. Achieve inner balance at the spa, then toast a special occasion at our panoramic, 34th-floor cocktail bar.

Mövenpick Moscow Taganskaya

Movenpick Taganskaya is located in the heart of Moscow, in just a 4 min walk from Taganskaya metro station. This is not far from the Red Square and the Kremlin, the Bolshoi Theatre, Zaryadye park, and the ancient district of Kitay Gorod. You can walk 10 minutes from the hotel to see Moskva river and Kotelnicheskaya embankment. From two largest airports you can get to the hotel by taxi in 40 mins.

Aparthotel Adagio Moscow Kievskaya

Aparthotel Adagio Moscow Kievskaya is located across the street from the Kievsky Railway Station, a few minutes walk from the subway and bus station, and 10 minutes from the river boat station. It will take you 15 minutes to get to the Arbat and Red Square and 20 minutes to get to the Moscow City. The Triumphal Arch, the Poklonnaya hill and the Victory Park are 5 kilometers away. You can get there in about 15 minutes by bus from the bus station Kievsky station which is located next to the hotel.

ibis Moscow Dynamo

Ibis moscow oktyabrskoye pole, novotel moscow centre, ibis moscow paveletskaya, ibis moscow kievskaya, ibis stupino, novotel moscow city, novotel moscow sheremetyevo airport, keep exploring, points of interest.

• Catherine Palace
• Tretyakov Gallery
• Lenin'S Mausoleum
• Saint Basil'S Cathedral

One of Europe's most important cities, Moscow has been the scene of countless defining moments thoughout history, and the city has much to show for it. A fine selection of Accor hotels in Moscow are available at prices to suit every budget. Of all the landmarks in the Russian capital to view, the Kremlin is the single biggest 'must-see' attraction, though it is Saint Basil's Cathedral which is the iconic building that people most commonly associate with the area. Also worth making time to see while in the area is the Bolshoi Theatre, home to the world famous ballet, with regular events taking place that could turn your visit into something to cherish forever. Kolomenskoye is an open-air museum of many historic buildings, allowing visitors to experience old-world Russian designs and architecture and find out more about the country's rich history. Moscow is served by four primary airports, water routes, railway links and road networks, allowing for easy access to the capital. Booking a hotel in Moscow couldn't be easier. Simply browse our selection of hotels below and choose one that best suits your needs. Booking online with Accor offers a host of benefits, including our Best Price Guarantee and last minute and real-time room availability.

Our Global Locations

FCTG has a network that extends throughout Australia, New Zealand, USA, Canada, Mexico, Argentina, India, Mainland China, Hong Kong, Malaysia, Singapore, UK, Germany, Netherlands, Ireland, Sweden, Denmark, Norway, Finland, France, Switzerland, United Arab Emirates (UAE) and South Africa.The company’s global corporate travel management network extends even further, with FCM Travel Solutions present in more than 90 countries, through strategic licensing agreements with independent local operators.

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FCTG operates all of its core retail, corporate and wholesale brands in Australia. It is also home to the company’s global head office (in Brisbane, Queensland). Core leisure travel brands present in the Australian market include Flight Centre, Travel Associates and Flight Centre Business Travel.  These brands are supported by a global supply network covering independent travel, touring, cruise & package holiday operations. Corporate brands present in Australia include FCM, FCM Meeting & Events, Corporate Traveller and Stage & Screen, catering to all major and niche areas of the corporate travel market. Also present in Australia is our online platform Aunt Betty (flights). Non-travel brands operated by FCTG in the Australian market include Healthwise, Moneywise, 99 Bikes and Advance Traders.

FCTG operates all of its core retail, corporate and wholesale brands in Australia. It is also home to the company’s global head office (in Brisbane, Queensland).

Flight Centre Travel Group (FCTG) launched in Canada in 1995, 13 years after the first Flight Centre Travel Agency opened its doors in Sydney, Australia. Flight Centre Canada is headquartered in Vancouver and Toronto and we are Canada’s largest bricks-and-mortar travel retailer with a presence in Ontario, British Columbia, Quebec, and Alberta. Flight Centre Travel Group’s presence in Canada includes Flight Centre, Independent by Flight Centre (IFC), FCM, Corporate Traveller, Les Voyages Laurier du Vallon, and StudentUniverse. Canada is part of “The Americas” region, which is comprised of 10 brands across the retail, wholesale and corporate travel sector throughout Canada, the USA, and Mexico. Retail operations are driven by the Liberty Travel leisure brand in the USA, Flight Centre in Canada, Travel Associates in Mexico, Independent by Flight Centre/Liberty Travel, StudentUniverse, Umapped, and Les Voyages Laurier du Vallon in Quebec. FCM and Corporate Traveler are the Corporate brands across the Canada and USA, and FCM also has a presence in Mexico and 16 countries throughout Latin America

Flight Centre Travel Group (FCTG) launched in Canada in 1995, 13 years after the first Flight Centre Travel Agency opened its doors in Sydney, Australia.

In Denmark, Flight Centre Travel Group operates its corporate brand, FCM Travel Solutions. Acquired in December 2016, the Nordics’ business incorporates 4 countries including Sweden, Denmark, Norway, and Finland.

In Denmark, Flight Centre Travel Group operates its corporate brand, FCM Travel Solutions.

In Finland, Flight Centre Travel Group operates its corporate brand, FCM Travel Solutions. Acquired in December 2016 the Nordics’ business incorporates four countries including Sweden, Denmark, Norway, and Finland.

In Finland, Flight Centre Travel Group operates its corporate brand, FCM Travel Solutions.

In France, Flight Centre Travel Group (FCTG) operates its corporate brand, FCM Travel Solutions. FCTG also operates FCM Travel Solutions Labs across France, Switzerland and Spain and the team is made up of 246 travel professionals. SAM the business travel app was created by the  FCM Labs  and has achieved widespread adoption across the business travel sector.

In France, Flight Centre Travel Group (FCTG) operates its corporate brand, FCM Travel Solutions.

After many successful years of operation in Germany with FCM Travel Solutions partner, the decision was made to establish a Flight Centre Travel Group owned equity business. Opening in December 2017 in Berlin, with a staff of 40, FCM not only has successfully migrated many of its clients across to FCTG but has been able to win and secure a great many new corporate customers with triple digital growth and shows positive signs of continuing this success.

After many successful years working in Germany with an FCM Travel Solutions partner the decision was made to establish an Flight Centre Travel Group owned equity business.

Flight Centre Travel Group’s presence in Hong Kong is through its large market corporate brand, FCM. 

FCTG entered the Hong Kong corporate travel market in 2002 through the acquisition of American International Travel Ltd, a leading Hong Kong travel management company which had operated for more than 40 years in the local market. Today, FCM Hong Kong is one of the most established travel management companies in the market.

Hong Kong - China

Flight Centre Travel Group’s presence in Hong Kong is through its large market corporate brand, FCM.

Flight Centre Travel Group entered the Indian market in 2005 and currently has a strong corporate presence with its large market corporate travel brand FCM. Currently, FCM has 17 offices and supports 1000+ employees including a foreign exchange business.

Flight Centre Travel Group entered the Indian market in 2005 and currently has a strong corporate presence with its large market corporate travel brand FCM.

Flight Centre Travel Group has three brands present in Ireland: FCM, Flight Centre Brand and Flight Centre Business Travel.  FCM Ireland was the first European acquisition in April 2014 and Flight Centre in August 2016, amounting to 46 staff across two brands in Ireland. The business has enjoyed positive sales growth and profits since acquisition and currently manages a number of flagship corporate clients. 

Flight Centre Travel Group has three brands present in Ireland; FCM, Flight Centre Brand and Flight Centre Business Travel.

FCTG entered the Japan market through our large market corporate brand FCM in 2021. FCM operates a single office in Tokyo through a joint venture with New Standards for Engagement (NSF-E), a subsidiary of Sony Group & NTT.

FCTG entered the Japan market through our large market corporate brand FCM in 2021

Flight Centre Travel Group entered the Mainland China market in 2004. Today, it operates its corporate brand, FCM, in the market. FCTG entered Mainland China’s corporate travel market through a 50% joint venture with China Comfort Travel, which at the time was one of the top five travel agency groups in the country. Today, FCTG has an ownership stake of 98.4% and has also set up several wholly owned operations in the local market. FCM China is now one of the most established travel management companies in the market. Currently, FCTG operates its corporate travel brand in Beijing, Shanghai, and Guangzhou.

Mainland China

Flight Centre Travel Group entered the Mainland China market in 2004. Today, it operates its corporate brand, FCM, in the market.

Flight Centre Travel Group entered Malaysia in 2016 through the acquisition of Worldwide Aviation Sales Sdn. Bhd., a Malaysian travel management company which had been operating since 1982.  FCTG also operates the FCM corporate brand in the local market.

Flight Centre Travel Group entered Malaysia in 2016 through the acquisition of Worldwide Aviation Sales Sdn. Bhd., a Malaysian travel management company which had been operating since 1982. 

Flight Centre Travel Group (FCTG) has operated its corporate brand, FCM, in the Netherlands since March 2016.  Currently, FCM is the only brand in the Netherlands with 39 staff.

Netherlands

Flight Centre Travel Group (FCTG) has operated its corporate brand, FCM, in the Netherlands since March 2016.

Flight Centre opened its first store in New Zealand in 1987 and is now, with its network of leisure and corporate businesses, is the largest travel specialist in the country. In New Zealand, our Travel Associates, Travel Managers and Travel Smart brands also serve our customers in the retail segment, with Infinity Holidays wholesaling to the broader NZ travel industry. FCM, Corporate Traveller, Stage and Screen and Executive Travel provide differentiated, specialised offerings to the corporate market across New Zealand. Flight Centre Limited is New Zealand’s only 15-Year League recipient as a finalist in the large workplace employer category of the country’s largest and most prestigious annual workplace survey, the IBM Best Workplaces Awards.

New Zealand

Flight Centre opened its first store in New Zealand in 1987 and is now, with its network of leisure and corporate businesses, is the largest travel specialist in the country.

In Norway, Flight Centre Travel Group operates its corporate brand, FCM Travel Solutions. Acquired in December 2016 the Nordics’ business incorporates 4 countries including Sweden, Denmark, Norway, and Finland.

In Norway, Flight Centre Travel Group operates its corporate brand, FCM Travel Solutions.

In Singapore, Flight Centre Travel Group operates its corporate brand, FCM and FCM Meetings and Events. FCTG first entered the Singapore travel market in 2008 with the introduction of FCM. In 2010, it acquired Air Services International, a Singapore travel agency which had been operating in the market since 1973. FCTG’s Singapore operation is one of the fastest growing travel businesses in the market.

In Singapore, Flight Centre Travel Group operates its corporate brand, FCM and FCM Meetings and Events.

Flight Centre Travel Group opened its first Flight Centre store in South Africa in 1995. Today, the Flight Centre brand is present in more than 130 locations across South Africa. Other FCTG brands with a smaller presence in South Africa include Flight Centre Associates, Corporate Traveller and FCM. Today, Corporate Traveller has more than 20 businesses across the country and is currently the second largest brand.

South Africa

Flight Centre Travel Group opened its first Flight Centre store in South Africa in 1995. Today, the Flight Centre brand is present in more than 130 locations across South Africa.

Flight Centre Travel Group operates FCM Travel Solutions Labs across France, Switzerland and Spain and the team is made up of 246 travel professionals . SAM the business travel app was created by the  FCM Labs  and has achieved widespread adoption across the business travel sector.

Flight Centre Travel Group operates FCM Travel Solutions Labs across France, Switzerland and Spain and the team is made up of 246 travel professionals.

In Sweden, Flight Centre Travel Group operates its corporate brand, FCM.  Acquired in December 2016 the Nordics’ business incorporates four countries including Sweden, Denmark, Norway, and Finland.

In Sweden, Flight Centre Travel Group operates its corporate brand, FCM.

In Switzerland, Flight Centre Travel Group (FCTG) operates its corporate brand, FCM Travel Solutions. FCTG also operates FCM Travel Solutions Labs across France, Switzerland and Spain and the team is made up of 246 travel professionals. SAM the business travel app was created by the  FCM Labs  and has achieved widespread adoption across the business travel sector.

Switzerland

In Switzerland, Flight Centre Travel Group (FCTG) operates its corporate brand, FCM Travel Solutions.

Flight Centre Travel Group has experienced significant growth since its inception in the UAE in 2007 and Saudi Arabia, operating as FCM Travel Solutions and to fulfil travel demand in corporate and MICE markets. FCM UAE has more than tripled in size while delivering unmatched travel experiences and benchmarking corporate travel management in the region. In 2023 FCTG expanded its corporate presence with the introduction of FCM into Saudi Arabia, which continues to scale and grow today.

FCM has injected an unprecedented level of expertise to the travel agency model in the region, delivering amazing travel experiences to its customers through a unique mix of unparalleled product and expert customer service. FCM is also the headquarters for the Middle East and Africa region which has a network of 30 countries through strategic licensing agreements with independent local operators.

Flight Centre Travel Group has experienced significant growth since its inception in the UAE in 2007, operating both FCM and Flight Centre brands to fulfil travel demand in both the leisure and corporate markets.

Flight Centre Travel Group’s (FCTG) retail presence in the USA is primarily based around the Liberty Travel leisure brand – one of the United States’ largest and most recognised travel agencies. This is supported by wholesale brand GOGO Vacations, and Independent by Liberty Travel (ILT).

USA is part of “The Americas” region, which is comprised of 10 brands across the retail, wholesale and corporate travel sector throughout Canada, the USA, and Mexico. Retail operations are driven by the Liberty Travel leisure brand in the USA, Flight Centre in Canada, Travel Associates in Mexico, Independent by Flight Centre/Liberty Travel, StudentUniverse, Umapped, and Les Voyages Laurier du Vallon in Quebec. Other FCTG brands present in the USA include FCM, Corporate Traveler, StudentUniverse, WhereTo, Discova and Shep.

Flight Centre Travel Group’s UK operations consist of six corporate and leisure brands across 100 UK high street locations and corporate offices. In the UK, core FCTG brands include FCM Travel Solutions, Corporate Traveller, Flight Centre, Flight Centre Business Travel, StudentUniverse and BYOJet.com. The first Flight Centre store in the UK opened in Putney, London in 1995. Today, Flight Centre is one of the fastest-growing travel companies in the UK. 

United Kingdom

Flight Centre Travel Group’s UK operations consist of six corporate and leisure brands across 100 UK high street locations and corporate offices.