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Guyana’s mid-year report reveals soaring tourism figures

Guyana’s mid-year report for 2023 has unveiled remarkable growth in the country’s tourism sector, underpinned by rising visitor numbers and strategic infrastructure improvements.

During the first six months of this year, Guyana extended a warm welcome to 149,020 visitors, marking a significant surge of 16.2 percent compared to the same period last year. The months of March and April recorded the highest influx, attributed to increased business travel and the return of Guyanese nationals for the Easter holidays.

Notably, the United States and the Caribbean played pivotal roles, constituting 47 percent and 26 percent of the total arrivals, respectively. The prospect of surpassing the previous record of 314,727 visitors from 2019 seems promising, with upcoming events such as the Cricket Carnival, International Building Expo, Agri Expo, and GuyExpo scheduled for the latter half of the year.

It was also noted that improved accessibility has played a crucial role in facilitating this surge, with new flight routes to Barbados, Cuba, Jamaica, and Suriname that were initiated by Fly Allways in February, followed by British Airways’ twice-weekly operations from the United Kingdom and Europe in March.

The report also stated that the private sector is making commendable strides in expanding accommodation capacity to cater to the growing tourist numbers. The Courtyard by Marriott at Timehri and Aiden by Best Western are on track for completion in January 2024, with the Four Points Sheraton at Houston expected to follow in the third quarter of 2024. It further noted that the AC Marriott at Ogle is also progressing well and is set to add 150 rooms and around 400 jobs upon its completion in July 2024.

Furthermore, the report was also keen to note that Guyana is focusing on regulatory improvements, with clinics and online licensing portals aiding in the compliance of tourism businesses. Over 800 individuals in the hospitality sector have received training in various areas, fostering skills development in the industry.

Safety also remains a top priority, with plans to expand safety management programs and develop niche product safety guidelines for various activities. The government is also working on global accreditation through the ‘Good Travel Seal’ program under the Global Sustainable Tourism Council, according to the report.

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Welcome to the Online Edition of our 2024 EXPLORE GUYANA MAGAZINE – The Official Tourist Magazine of Guyana.

EXPLORE GUYANA , the premier magazine of its kind in Guyana serves as our primary marketing tool and comprehensive guide for nature enthusiasts and adventure seekers visiting eco-friendly Guyana.

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• |  March 4, 2024
• By Staff Reporter
• -  March 4, 2024

GUYANA’S natural assets hold an allure for unique travel and tourism experiences and the Caribbean Development Bank (CDB) has signaled its support in the expansion of the country’s hospitality sector.

During a recent interview with the Guyana Chronicle, CDB’s Director of Projects Therese Turner-Jones said that projects undertaken by the Guyana Government to further unlock the country’s niche tourism product have been notable.

“Guyana is a massively wealthy country in terms of the resources. Its natural assets, the falls, Kaieteur, the rivers, the forest, animals in the forest have a lot of allure for some types of visitors… If you look at the growth in the tourism sector, eco-tourism, more nature-based tourism has become a whole niche and I think Guyana is well positioned for that,” Turner-Jones said.

Recently, the government turned the sod for Guyana’s first ever world-class Hospitality and Tourism Training Institute (HTTI) at Port Mourant, in Region Six. This US$7 million investment is being funded by the CDB.

“With the expansion of the hotels [and] with all the new business coming to Guyana, it’s important that people be trained in hotel management and all the different aspects of tourism,” Turner-Jones added, while noting that the bank will remain strong partners in supporting the country’s development endeavours.

Meanwhile, Guyana’s Finance Senior Minister who also holds responsibility for Public Service, Dr. Ashni Singh, in an invited comment to this newspaper said the CDB has always been investing in Guyana and the country has been a proud member of the regional financial institution.

Currently, several world-class hotels are under construction, with the government looking to create a network of 2,000 rooms.

According to Dr. Singh, to drive growth in the hospitality and tourism sector, there is need for a quantum leap in service quality and innovation.

However, he noted that there was once a time where Guyana was not seen as having a massive tourism industry, but, now with partners like the CDB and other financial institutions and investors coming on board, there is vast potential for the industry.

“There was once a time where Guyana was not seen as having a big tourism industry or having a bright potential for tourism and so whether the CDB or any other institution, the likelihood of investing in tourism in traditionally tourism economies like Barbados and Antigua, ST. Lucia or Jamaica was considered greater than the likelihood of making an investment in tourism in Guyana …The fact that they are all investing in Guyana points to the global and regional recognition of the remarkable potential of the tourism industry in Guyana,” Dr. Singh said.

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• | 2024-04-21

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Revenue in the travel & tourism market in Guyana 2018-2028

Revenue in the travel & tourism market in guyana from 2018 to 2028 (in million u.s. dollars).

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February 2024

2018 to 2028

Definition:

The Travel & Tourism market encompasses a diverse range of accommodation services catering to the needs and preferences of travelers. This dynamic market includes package holidays, hotel accommodations, private vacation rentals, camping experiences, and cruises.

The market consists of five further markets.

• The Cruises market covers multi-day vacation trips on a cruise ship. The Cruises market encompasses exclusively passenger ticket revenues.
• The Vacation Rentals market comprises of private accommodation bookings which includes private holiday homes and houses as well as short-term rental of private rooms or flats.
• The Hotels market includes stays in hotels and professionally run guest houses.
• The Package Holidays market comprises of travel deals that normally contain travel and accommodation sold for one price, although optional further provisions can be included such as catering and tourist services.
• The Camping market includes bookings at camping sites for pitches using tents, campervans, or trailers. These can be associated with big chains or privately managed campsites.

Additional Information:

The main performance indicators of the Travel & Tourism market are revenues, average revenue per user (ARPU), users and user penetration rates. Additionally, online and offline sales channel shares display the distribution of online and offline bookings. The ARPU refers to the average revenue one user generates per year while the revenue represents the total booking volume. Revenues are generated through both online and offline sales channels and include exclusively B2C revenues and users for the above-mentioned markets. Users represent the aggregated number of guests. Each user is only counted once per year. Additional definitions for each market can be found within the respective market pages.

The booking volume includes all booked travels made by users from the selected region, independent of the departure and arrival. The scope includes domestic and outbound travel.

Prominent players in this sector include online travel agencies (OTAs) like Expedia and Opodo, as well as tour operators such as TUI. Specialized platforms like Hotels.com, Booking.com, and Airbnb facilitate the online booking of hotels and private accommodations, contributing significantly to the market's vibrancy.

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• Top 25 highest remittance sending countries in the world in 2022
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Statistics on " Remittance flows by country worldwide "

• Remittances received as a share of GDP in 158 countries worldwide 2022
• Top 25 highest remittance receiving countries in the world in 2023
• Remittances inflow worldwide 1990-2022, with a 2023 forecast
• Remittances inflow low- and middle-income countries 1990-2022, with a 2023 forecast
• Top 25 countries with highest remittance costs in the world as of Q3 2023
• Quarterly cost of sending 200 USD worth of global remittances 2023, by payment type
• Quarterly remittance costs from the G20 as a whole 2011-2023
• Quarterly market share of digital remittances worldwide 2016-2023
• Personal remittance inflow towards Africa as a whole 1970-2022
• Countries in Africa with most incoming remittances, by sending region 2021
• Personal remittance outflow from Africa as a whole 1970-2022
• Countries in Africa with most outgoing remittances, by receiving region 2021
• Remittance costs in Africa as of Q3 2023, by country
• Personal remittance inflow towards Europe as a whole 1970-2022
• Countries in Europe with most incoming remittances, by sending region 2021
• Personal remittance outflow from Europe as a whole 1970-2022
• Countries in Europe with most outgoing remittances, by receiving region 2021
• Remittance costs in Europe as of Q3 2023, by country
• Personal remittance inflow towards Latin America as a whole 1970-2022
• Countries in Latin America with most incoming remittances, by sending region 2021
• Personal remittance outflow from Latin America as a whole 1970-2022
• Countries in Latin America with most outgoing remittances, by receiving region 2021
• Personal remittance inflow towards Middle East and Central Asia as a whole 1970-2022
• Countries in Middle East with most incoming remittances, by sending region 2021
• Personal remittance outflow from Middle East and Central Asia as a whole 1970-2021
• Countries in Middle East with most outgoing remittances, by receiving region 2021
• Remittance costs in the Middle East and Central Asia as of Q3 2023, by country
• Personal remittance inflow towards North America as a whole 1977-2022
• Countries in North America with most incoming remittances, by sending region 2021
• Remittance outflow from North America as a whole 1970-2022
• Countries in North America with most outgoing remittances, by receiving region 2021
• Remittance costs in North America as of Q3 2023, by country
• Personal remittance inflow towards Asia-Pacific minus Southeast Asia 1970-2022
• Personal remittance outflow from Asia-Pacific minus Southeast Asia 1970-2022
• Countries in APAC minus Southeast Asia outgoing remittances, by receiving region 2021
• Remittance costs in Asia-Pacific except Southeast Asia as of Q3 2023, by country
• Personal remittance inflow towards Southeast Asia as a whole 1975-2022
• Countries in Southeast Asia with most incoming remittances, by sending region 2021
• Personal remittance outflow from Southeast Asia as a whole 1974-2022
• Countries in Southeast Asia with most outgoing remittances, by receiving region 2021
• Remittance costs in Southeast Asia as of Q3 2023, by country

Other statistics that may interest you Remittance flows by country worldwide

Flows, worldwide

• Premium Statistic Remittances received as a share of GDP in 158 countries worldwide 2022
• Premium Statistic Top 25 highest remittance receiving countries in the world in 2023
• Premium Statistic Remittances inflow worldwide 1990-2022, with a 2023 forecast
• Premium Statistic Remittances inflow low- and middle-income countries 1990-2022, with a 2023 forecast
• Premium Statistic Top 25 highest remittance sending countries in the world in 2022

Costs, worldwide

• Premium Statistic Remittance corridor average total costs globally 2016-2023
• Premium Statistic Top 25 countries with highest remittance costs in the world as of Q3 2023
• Premium Statistic Quarterly cost of sending 200 USD worth of global remittances 2023, by payment type
• Premium Statistic Quarterly remittance costs from the G20 as a whole 2011-2023
• Premium Statistic Quarterly market share of digital remittances worldwide 2016-2023
• Premium Statistic Personal remittance inflow towards Africa as a whole 1970-2022
• Premium Statistic Countries in Africa with most incoming remittances, by sending region 2021
• Premium Statistic Personal remittance outflow from Africa as a whole 1970-2022
• Premium Statistic Countries in Africa with most outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs in Africa as of Q3 2023, by country
• Premium Statistic Personal remittance inflow towards Europe as a whole 1970-2022
• Premium Statistic Countries in Europe with most incoming remittances, by sending region 2021
• Premium Statistic Personal remittance outflow from Europe as a whole 1970-2022
• Premium Statistic Countries in Europe with most outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs in Europe as of Q3 2023, by country

Latin America and the Caribbean

• Premium Statistic Personal remittance inflow towards Latin America as a whole 1970-2022
• Premium Statistic Countries in Latin America with most incoming remittances, by sending region 2021
• Premium Statistic Personal remittance outflow from Latin America as a whole 1970-2022
• Premium Statistic Countries in Latin America with most outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs for 200 USD in 20 countries in Latin America as of Q3 2023

Middle East and Central Asia

• Premium Statistic Personal remittance inflow towards Middle East and Central Asia as a whole 1970-2022
• Premium Statistic Countries in Middle East with most incoming remittances, by sending region 2021
• Premium Statistic Personal remittance outflow from Middle East and Central Asia as a whole 1970-2021
• Premium Statistic Countries in Middle East with most outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs in the Middle East and Central Asia as of Q3 2023, by country

North America

• Premium Statistic Personal remittance inflow towards North America as a whole 1977-2022
• Premium Statistic Countries in North America with most incoming remittances, by sending region 2021
• Premium Statistic Remittance outflow from North America as a whole 1970-2022
• Premium Statistic Countries in North America with most outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs in North America as of Q3 2023, by country

South Asia, East Asia, Australia and Oceania

• Premium Statistic Personal remittance inflow towards Asia-Pacific minus Southeast Asia 1970-2022
• Premium Statistic Countries in APAC minus Southeast Asia with most remittances, by sending region 2021
• Premium Statistic Personal remittance outflow from Asia-Pacific minus Southeast Asia 1970-2022
• Premium Statistic Countries in APAC minus Southeast Asia outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs in Asia-Pacific except Southeast Asia as of Q3 2023, by country

Southeast Asia

• Premium Statistic Personal remittance inflow towards Southeast Asia as a whole 1975-2022
• Premium Statistic Countries in Southeast Asia with most incoming remittances, by sending region 2021
• Premium Statistic Personal remittance outflow from Southeast Asia as a whole 1974-2022
• Premium Statistic Countries in Southeast Asia with most outgoing remittances, by receiving region 2021
• Premium Statistic Remittance costs in Southeast Asia as of Q3 2023, by country

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Sport and Tourism are inextricably linked

By Avenash Ramzan

Sport and Tourism are inextricably linked, and that interconnection has contributed positively to the global tourism product. It is, quite simply put, a billion-dollar industry.

By its very nature, sport activities, whether at the professional or amateur level or just for recreational purposes, requires movement of persons through different geographical locations, thereby lending to the promotion of tourism and ultimately economic activity within those jurisdictions.

Major global activities, including but not limited to the Olympic Games, Football World Cup, Cricket World Cup, Wimbledon, Premier League Football and the Indian Premier League, are outstanding examples of the power of sport as a viable tourism product.

The World Tourism Organisation, the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism, said Sport Tourism is one of the fastest growing sectors in tourism.

‘More and more tourists are interested in sport activities during their trips whether sportare the main objective of travel or not. Sport events of various kinds and sizes attract tourists as participants or spectators and destinations try to add local flavours to them to distinguish themselves and provide authentic local experiences.’

THE GUYANA CONTEXT In the Guyana context, the largest single contributor to the Sport Tourism product has been the Hero Caribbean Premier League T20 tournament.

With the exception of 2020, where matches were held solely in Trinidad and Tobago due to COVID-19 restrictions, Guyana has hosted matches in the ‘Biggest Party in Sport’ every year since the tournament’s inception in 2013.

According to CPL Central, the 2019 event, which saw Guyana hosting the usual five Guyana Amazon Warriors home matches, and for the first time, two Playoff games, created a total economic impact of US$29,514,926 in the country, a 15% increase on the fantastic results that were achieved during the 2018 event.

This figure, CPL noted,was calculated using organiser spend, visitor spend and media value and was collated for the tournament by world-renowned researchers, YouGov Sport.

In addition to the economic impact figure, the tournament filled 7,664 hotel rooms in Guyana, saw an increase in overall arrivals into the country during the Hero CPL and 608 jobs were created.

UNTAPPED POTENTIAL For President of the Guyana Football Federation, Wayne Forde, Sport Tourism remained ‘an untapped industry in Guyana.’

While noting there is tremendous potential for growth, Forde opines that a change in attitude among stakeholder is desperately needed.

‘We tend to measure the value of an international sporting event too narrowly by placing an inordinate amount of emphasis on the tangibles returns, while ignoring spinoffs such as the improving the visibility for the country, lifting the international profile of the sport, showcasing our talented sportmen and women, sharing our culture among others,’ Forde related.

International sport events, Forde intimated, impose huge financial demands on Federations and Associations that more often result in unrecovered investment. This, he believes, discourages the staging of new and innovative international events across all disciplines.

‘This has to change and it simply cannot be left to the various disciplines to do so. It would require broader thinking and a clear policy framework to achieve this, which will no doubt unleash the true potential of Guyana’s Sport Tourism industry.’

HOCKEY INFLUX In 2017, the Guyana Hockey Board, under the leadership of businessman and national hockey player, Philip Fernandes, created history by hosting the Indoor Pan American Cup, featuring both male and female competitions, including teams from Argentina, Canada, Trinidad and Tobago, Mexico, Uruguay, Barbados, USA and Guyana.

The success stories that emerged from the Hockey Board’s hosting of the Diamond Mineral Water Indoor Hockey Festival, which was launched in 2004 and features top regional and local club teams, had a major influence on the Pan American Hockey Federation being designated host in 2017.

‘The entire Pan American region of hockey fans focused their attention on Guyana for what were six days of exciting hockey. With the tournament being a qualifier for the World Cup in Germany the following year, no doubt viewers from all over the world also paid keen interest. The matches were streamed live due to a support crew from NCN and I-Net and viewership statistics matches and exceeded all previous IPACs,’ Fernandes explained.

The 11 foreign teams each had contingents of about 18 members, as well as visiting friends, family and hockey enthusiasts, many of whom were in Guyana for the first time. ‘With our warm hospitality, unique and relatively inexpensive cuisine and rich biodiversity, for those who ventured further inland during rest days or immediately following the tournament, Guyana was on the tips of the tongues of many of our visitors. The Pan American Federation was so pleased with the event and performance of hosts Guyana that they have recently recommended Guyana to be a candidate to host an indoor World Cup event,’ Fernandes pointed out.

While ready for the challenges of hosting a global event, Guyana would have to upgrade and maintain its facilities to meet the international standards required for competitions of this nature.

The development of an outdoor hockey centre on the plot of land at Durban Park, according to Fernandes, could see the Pan American Federation looking in Guyana’s direction once again.

‘They have the well-justified opinion that the development of a centre, complete with an outdoor artificial grass pitch, would bring many opportunities for hosting international tournaments and many sport tourism visitors to our shores.’

ALIANN POMPEY INVITATIONAL Through the caliber of athletes it was able to attract, the Aliann Pompey Invitational Track and Field event has been able to showcase Guyana to the wider world.

Grenadian sprinter Kirani James, the Olympic and World champion, was one of the many high-profile athletes to compete at the event.

‘He spent a few days after the competition was over; he went to Kaieteur Falls and a few other sites. I think it’s key that when these athletes retire for Guyana to be on top of their list or on their list of places to continue to visit,’ Guyana’s four-time Olympian Aliann Pompey, who is the brainchild of the event, stated.

Pompey firmly believes opportunities must be created for athletes to spend extended time in the country after competing to indulge in the Guyanese experience and hospitality.

The conversation on promoting Guyana, Pompey noted, will begin in those interactions beyond the field or pitch.

‘That is something that can propel the industry a little bit more. The more people come to Guyana, it’s not just the tourism industry that blooms, but other local businesses, the food industry, the hotels and everything else benefits.’

Other major events that have attracted foreigners to these shores include the Guyana Motor Racing and Sports Club’s November race meet featuring drivers are riders from Guyana, Trinidad and Tobago, Barbados, Jamaica and North America, the annual Guyana Cup Horse Race meet where thousands attend in Berbice and the Guyana Cup Softball tournament, featuring teams from Guyana and North America.

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Guyana’s services sector surpassed $500B in 2023 – GMSA Annual Report

The services industry plays a pivotal role in the Guyanese economy, generating over $500 billion and expanding by 10 per cent in 2023 when compared to 2022. This sector contributes 13 per cent to GDP and over 41 per cent to non-oil GDP. This was revealed in the Guyana Marketing and Services Association (GMSA) Annual Report for 2023. The report was released on Thursday.

Based on data provided in the report, significant growth rates were observed across various subsectors, with administrative and support services growing by 21 per cent, wholesale and retail trade and repairs by 9 per cent, accommodation and food services by 13 per cent, and transport and storage by 12 per cent. These industries, influenced by the energy value chain, are expected to continue growing as the oil and gas sector matures.

Over the past decade (2014-2023), the selected services sector has witnessed tremendous growth, with finance and insurance, accommodation and food services, information and communication services expanding by over 60 per cent.

Professional services nearly doubled, while administrative and support services saw a remarkable 74 per cent increae. These high growth trends indicate abundant business opportunities.

Lending by commercial banks to the services sector has also increased. Private sector loan balances reached $133 billion by the end of December 2023. This marks a 133% increase in lending compared to the balance of $57 billion at the end of December 2014.

The report also revealed numerous opportunities in various service areas such as;

• Tourism, Hospitality, and Catering: Driven by international business activity and eco-tourism policy, with over 545,000 passengers processed at Cheddi Jagan International Airport in 2023, indicating a 13 per cent increase. • Logistics and Distribution: Fueled by demand for trucking and transportation services, especially from the oil and gas and construction sectors. Guyana aims to become a logistics hub with improved linkages to Brazil and Suriname. • Financial Services: Growing alongside Guyana’s expanding economy, including banking, insurance, and investment services. • Information Communications Technology (ICT): Offering opportunities in web design, network administration, software development, and IT consulting.

Meanwhile, President of the GMSA, Ramsay Ali, emphasised the need for proactive engagement, inviting individuals to take leadership roles within the GMSA to foster growth in various subsectors and contribute to the overall development of businesses in Guyana.

“We need people in the GMSA to really take charge in some of the areas we are not strong in and I am hoping that some of you here today, even though you won’t get elected as members of the executive, there is a place for you in the GMSA to head up some of the sub sectors and we are reaching out to some of you to come onboard,” Ali said during the annual general meeting on Thursday.

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Caribbean News

St vincent and the grenadines cruise industry development efforts.

Rashaed Esson

Staff Writer

St Vincent and the Grenadines is working to expand its cruise tourism industry, joining the Florida Caribbean Cruise Association (FCCA), as a 2024 Destination Development Strategic Partner, as announced at the Seatrade Cruise Global Conference in Miami on April 10.

Minister of Tourism Carlos James, at the Conference, spoke on the significance of the partnership.

“It’s a significant strategic move in terms of working closely with the FCCA, to leverage a lot of the support that they can offer to our island. In fact, some of the reviews that we just had from this recent discussion here at Seatrade, are really valuable about how we can go back home to St Vincent and the Grenadines and further develop our product. It puts us closer with the cruise lines, it puts us closer with a lot of the service providers within the industry,” he maintained.

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Calls made for reparations tribunal, jamaica and bahamas teams named for world relays.

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Barbados ambassador to the Caribbean Community, David Comissiong, reportedly called for an international tribunal to seek reparations for the transatlantic slave trade that had milions of Africans forcibly sold into slavery. He was speaking at the third session of the Permanent Forum on People of African Descent (PFPAD) in Geneva, Switzerland on April 17, and he expressed that this is needed as there is currently no international court, to deal with the issues of reparations and that having a tribunal would require positive decision by the UN General Assembly.

In support for Reparatory justice, UN Secretary Antonio Guterres in a video message, addressed the forum while acknowledging that racism is still a major issue today’s society

Comissiong’s view was also supported by other nations at the meeting.

The World Relay Championships is coming up and The Bahamas has named its team of 28 members called team 242, according to reports. Jamaica has also named its team of 31. The relays will be held in Nassau, Bahamas at the Thomas Robinson Stadium from May 4 to 5 and about 450 athletes from 36 national teams are expected to compete.

UN Security Council fears further conflict between Guyana and Venezuela

As tensions grow between Venezuela and Guyana, especially after Venezuela recently adopted a law to further support its claim for Essequibo, The UN Security Council reportedly expressed on Monday April 15, that it is concerned for any further escalation in the dispute over the oil rich region Essequibo. For this, the organization is calling on both nations to make every effort to avoid actions that could cause greater conflict.

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GTA improving service quality in hospitality and tourism sectors through training

Guyana’s tourism sector is set to benefit from improved quality of service, as the Guyana Tourism Authority (GTA) underwent a number of training exercises in March 2023.

The GTA on Sunday said the exercises spanned a number of areas related to tourism and hospitality practices locally.

Training included First Aid and CPR, mixology, delivering quality service as well as health, safety, security and environment (HSSE).

The First Aid & CPR training saw 23 persons from Paruima Village, Region Seven being taught practical and theoretical methods to ensure the community is sufficiently trained to handle emergency situations whenever they arise.

A second iteration of the programme was subsequently carried out in the Essequibo areas, and both sessions were carried out by Melisa Alstrom, an experienced first responder and trainer attached to the Guyana Training College for International Skills (GTCIS).

The mixology training session, led by Chetnauth Persaud of the GTA and Anil Singh, an experienced bartender, was held in Linden, Region 10, in collaboration with that region’s tourism committee.

Critical areas of mixology including the different types of bartending, selecting ingredients, garnishing drinks, measuring and pouring techniques as well as how to properly present a drink, were covered.

These areas were also complemented by customer service practices, time management, communication, and how to remain calm under pressure courses.

Meanwhile, the delivering quality service session saw 14 participants being trained at the Aruwai Resort White H2O by Marlon George, a master trainer attached to the GTA.

The training aimed to improve the level of customer service provided within the region. Participants were guided through areas such as the importance of customer service, as well as proper etiquette and hospitality techniques, to ensure that all guests receive the highest quality of customer service consistent with both local and international standards.

An additional session was held in Region Two, which saw 26 persons being trained in the same areas by Chetnauth Persaud, GTA’s Training and Product Development Officer.

The HSSE training, held by the GTA, in collaboration with the Centre for Local Business Development (CLBD) benefitted representatives from hotel accommodations, interior lodges and resorts as well as tour operators and tour guides.

Participants also received education in the areas of hazard recognition and controls, risk assessment, risk management and incident management.

Additionally, 62 Community Service Officers (CSOs) from the ten (10) administrative regions attended a one-week introduction to tourism training by the Ministry of Amerindian Affairs’ Youth Entrepreneurship and Apprenticeship Programme.

Participants were introduced to key areas of tourism development, including the importance of customer service, understanding visitor needs and expectations as well as developing tourism experiences.

While the first group was guided through a field visit to Surama Eco Lodge, the second group visited Rewa Eco Lodge.

According to the GTA, being able to experience the lodges and their surroundings, interact with the staff, and learn more about their community-based tourism development model was well received by all. The training was executed in collaboration with the Ministry of Tourism, Industry & Commerce, and Ministry of Amerindian Affairs and facilitated by the GTA.