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If I knew and read the reviews before I…

If I knew and read the reviews before I made a purchase, I would have definitely went somewhere else to buy my sneakers . Fed-Ex left package at the front of the house where anyone walking by can open the gate and take the package if fed Ex didn’t take package back , I left a big signed at the outside entrance to not leave package out front and to make a 2nd attempt if no one is available. Now I have no sneaker or any solution to my issue . Journey is not helpful with any of my issues and in other words . Journey is telling me you lost your money .

Date of experience : April 26, 2024

Got 2 different sizes in my order when…

Got 2 different sizes in my order when both were labeled size 12 - took 2 weeks to get them to send a return label, and I purchased via klarna so they charge you every 2 weeks. I still got charged again with no refund processed when they said they processed it 2 weeks ago. Horrible service

Date of experience : March 01, 2024

Reply from Journeys

We are truly sorry to hear that you had this experience, Tony. If you need any further assistance, please feel free to contact us at https://help.journeys.com/s/.

Journeys sent me my order with 2 left…

Journeys sent me my order with 2 left shoes. Thus was a christmas gift for my fiance and the best they could do is ship it the Tuesday after Christmas. And I will need get it ready for shipment and send verification before they will start the process. I sent photos and still zero help besides me jumping through hoops for them. Never shop at journeys it's not worth saving $5 on the purchase by direct from manufacturer. I'm beyond disappointed how they shrugged me off with a well sir those are your otions.

Date of experience : December 24, 2023

Hi Brandon! We are so sorry to hear you received two left shoes. Please contact us at https://help.journeys.com/s/ with your order information for assistance.

Terrible customer service all around

Terrible customer service all around. They advertise an item as being on sale, then I couldn’t get the code to work. Messaged customer service days ago and didn’t get a response. Tried another method just for the customer service rep to tell me that they are not responsible for things being advertised incorrectly. I guess they like losing business. Terrible!

Date of experience : December 20, 2023

Hi Shenequia! We apologize for any confusion or inconvenience caused by the listing of an item. Please feel free to contact us at https://help.journeys.com/s/ with more details for assistance.

I was talking to a representative when…

I was talking to a representative when I was placing an order they told me if I placed the order my things would get her by Christmas. I still haven’t gotten a emailing about anything. When I called customer service they told me My order wasn’t going to get here before Christmas. If they would of given me the right information I would of NEVER placed the order

Date of experience : December 19, 2023

We are so sorry to hear this! Please feel free to contact us at https://help.journeys.com/s/ with more details.

Journeys in Newport Mall

Journeys in Newport Mall , Jersey City, NJ.. JYS 1265 Great customer service from salesperson ,Ramses! Such a nice young man , so patient, polite, & helpful. They didn’t have my daughter’s size but he ordered them online for me. The young lady at the register who was assisting Ramses ( bc he was new) was also amazing. Both of these employees were professional and accommodating. We would definitely shop again at Journey’s Jersey City ( 1265). I think Ramses will have a successful employment there.

Date of experience : October 07, 2023

We truly thank you for your feedback! We love hearing from our customers and are incredibly happy to hear that you had such an amazing experience in our store. We look forward to your next visit!

No refund for lost package

If i can give negative review rate i will ! Reported lost package last nov 29 to them and Fedex. Yes, it was delivered but placed on top of mailbox, an open area. So when my daughter got home it wasnt there anymore after wks , journeys email her saying they cant refund coz accdg to FedEx it was delivered. 1st , it was delivered yes, but lost it coz of fedex negligence placing it on an open area! 2nd. We dont care if Fedex denied the claim. We are not asking the refund to them. We are asking journey coz they are the seller. We bought it to them. JOURNEY should take responsibility. We will not stop till we get the refund. Planning to file complaint to california consumer act or to any govt agency if refund not made . Never will do business with Journeys anymore

Hi Ash! We are so sorry you did not receive your order. Please feel free to contact us at https://help.journeys.com/s/ with your order details for assistance.

Terrible customer experience, never received my exchange

Terrible customer experience. I tried to do an exchange and 8 weeks later i have received nothing. They made me CALL them to tell them the tracking number of the exchange and i was told three different times over the phone and via chat my exchange was processing. I was just told 8 weeks later that the exchange never went through, that i was given a refund, and that I should review their exchange policy. Terrible experience. Wasted so much of my time. Will never purchase from here again.

Date of experience : January 04, 2024

Hi Josanna! We are so sorry to hear this. Please feel free to contact us at https://help.journeys.com/s/ with more details for assistance.

Ordered size 6, received 8. Twice. Rough customer service

Ordered a pair of shoes in a woman size 6, received man 6. Got in touch with the customer service who helped me return the shoes and supposedly sent me another pair in the right size: I received the same thing. Called them back, and had to argue very intensely to get them to take them back, get a return label and a refund. They didn’t want to hear what the problem was. First and last time for me!

Date of experience : January 29, 2024

We're deeply sorry to hear that you had this experience, Genevieve. If you need any further assistance, please feel free to contact us at https://help.journeys.com/s/.

Shady shipping

Ordered two pairs of shoes, was given the same tracking for both. Only one pair arrived and with no notification. Second pair still hasn't shown up. The tracking is all over the place with delays and operation errors. I'm honestly not even sure the information is correct. Shady business practice. Update: Received the notification from Journeys that the shoes were delivered. No package, checked with neighbors too. Contacted customer service and was told they wouldn't do anything for me. Don't bother with them.

Date of experience : May 30, 2023

We are so sorry for your experience, Lynda! If you still need assistance with this matter, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

Awful customer service

Awful customer service. Someone stole my package from my door step and they refused to send out another package or refund me my money. FedEx delivered the package several days early (so I was not expecting it) and just left the package on the front steps for people to steal. Journeys is awful and I will not be ordering from them again.

We sincerely apologize that you did not receive your order. Feel free to contact us at https://help.journeys.com/s/ for assistance.

Journeys Kidz at Jersey Garden Mall.

Journeys Kidz at Jersey Garden Mall. The sales woman Emily Del Rosario did an amazing job with helping me to get shoes for my little one. She gets 10 stars. If you are looking for someone with patience in retail please go to Journeys in Jersey Garden Mall.

Date of experience : December 10, 2023

Every time I pass by the shop in the…

Every time I pass by the shop in the Wellington Green Mall ( Florida) , I see the staff putting their dirty shoes on the bench and chatting with each other 😡. We sit in those chairs ( benches ) . Also They need keep the music in the background and allow shoppers to think about their purchases. Uptempo or fast-paced music encourages quicker shopping and fewer purchases!!

Date of experience : November 08, 2022

We're so sorry to hear that you had a negative experience shopping in store. If you still need assistance with this, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

This is absolutely the worst company in…

This is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month!!! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER!!!!!!! Please take my word you will regret it, you’ll thank me later. THE WORSE COMPANY!!!! Customer service doesn’t even deserve a 1 they are a 0/5.

Date of experience : January 13, 2024

We're terribly sorry to hear this, Karen, and we understand your frustrations. Please feel free to contact us at https://help.journeys.com/s/ if you still need any assistance.

Completely lying about delivery date and holding my money hostage.

I placed an online order. Order details and email said "Delivery: 3-5 Business Days". It is day 8 and my order has still not even shipped. They would not let me cancel and said that I have to wait to receive the order and then take it in person to a Journey's store to receive a refund. Terrible experience.

Date of experience : December 08, 2023

We sincerely apologize for any inconvenience caused! Please get in touch with us at https://help.journeys.com/s/ with your order details for assistance.

Do not purchase anything you do not…

Do not purchase anything you do not physically have in your hands. I went into our local store, ordered and paid for a pair of shoes for ship to home through the associate at the store. The company cancelled my order the next day by e-mail. It has been 3 weeks, several e-mails and phone calls, and I have not received my refund. I will never do business with a company that blatantly steals money from unwitting customers. Never again.

Date of experience : August 28, 2023

We are sorry to hear that there was an issue receiving your refund. If you still need assistance, please contact us at https://help.journeys.com/s/.

Delivered to the wrong address

My $100 shoes were delivered to the wrong house, the picture taken proves that but Journeys would not reimburse me and told me I have to contact Fed Ex. I filed a claim with Fed Ex and am waiting for their investigation to conclude. Journeys has horrible customer service! They should replace my shoes or reimburse me and then file a claim with Fed Ex themselves!!!! I will never buy from Journeys again!

Date of experience : August 12, 2023

We're so sorry to hear that you did not receive your package, Cindy, and we can certainly understand your frustration. If you still need assistance, please contact us at https://help.journeys.com/s/.

Order kids floral vans

Order kids floral vans, received a pair of new balance shoes. Contacted Journey and they were of no help asking me to return the shoes first before fixing the error. They dinally offer to set up fed-ex pick up to my surprise they are going to charge me to return the iteam they sent by accident . Total dissapointment, they dont offer any type of solution even after i stated i work 2 jobs.

Date of experience : April 28, 2022

We're so very sorry to hear that you received the wrong item, Josh, and we can certainly understand your frustrations. At your earliest convenience, please reach out to us at https://help.journeys.com/s/ so we can look into this matter further.

The customer service is terrible

I did a refund for some shoes I bought & my refund amount was LESS than my actual order. I contacted customer service 3 times just for them to tell me there was nothing they can do. Customer service agents don't even know what they're talking about either. One agent told me they don't refund tax & another said they do refund tax but they don't refund shipping; however, I calculated the numbers and the numbers do not match. Although it's a little difference, it's the principle. They steal from their customers so don't ever shop here

Date of experience : March 08, 2023

We are so sorry you did not receive your refund, Casey! If you still need assistance with this matter, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

I had a wonderful experience at…

I had a wonderful experience at Journeys located at the Eastland Mall in Gastonia, NC. The store manager, Meadow James was very helpful in assisting me exchanging Uggs short boot and ordering the Ugg Tall boot in black. She was attentive and very courteous. I will do repeat business with Journeys for myself and my family shoes needs.

Date of experience : January 13, 2023

We're delighted to hear that you had an amazing experience with our Eastland Mall store, Deborah! :) If you would like to share more about your visit, please feel free to contact us at https://help.journeys.com/s/ so we can pass along your feedback.

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Alissab85a0ae940634a528c0ce0fb0d966b7f - 30 Mar 2024

These were probably the best shoe that I have ever got For my mom

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Complete the Look

• Engineered mesh helps your feet feel secure.
• Extra cushioning in the heel and soft touch points in the tongue and collar add comfort.
• The rubber outsole provides traction for your miles.

Product details

• Reflective design details
• Not intended for use as personal protective equipment (PPE)
• Country/Region of Origin: Vietnam