grayline bus tours miami

Gray Line Miami

Location & Hours

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199 E Flagler St

Miami, FL 33131

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About the Business

Gray Line Miami is the best choice for discerning travelers from the U.S. and abroad seeking a trustworthy ally in South Florida. We offer comprehensive destination management services including receptive tour operations, private charter transportation with all vehicle types & capacities, shuttle transfers, sightseeing tours, car rental arrangements, hotel accommodations and multi-day packages. We will exceed your expectations with professionalism, dependability and the superior standards for which Gray Line Worldwide is recognized. Our capability to produce exceptional results comes from the use of dynamic operational procedures, successful negotiations, vast networks of technological resources and a team of people with the spirit of service and creativity. We look forward to serve you soon, See you in Miami! …

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Overall rating

This is the most dishonest company I've dealt with in a long time. 0 stars if possible. They were supposed to be our transfer from Miami International Airport to our hotel for our baby moon 3/3 at 8 PM; we called them before we flew out at 8AM, left a voicemail with my phone number on it. Our flight took off on time, but due to weather issues in the air, our flight was delayed. We then go to the baggage claim as directed, with no driver in sight. We called again twice at night, with voicemails left and no one there to pick us up. We were forced to rent a car and take the extra expense of parking at the hotel, more than a $300 expense. My pregnant wife was standing around an extra 2 hours as we waited for the car. We called Costco to lodge our complaint, and they informed us that Grey Line never received a call from us. Here are the screenshots to prove that the calls were made. They also said that a driver was there until 9:30 - not one soul in sight had a Costco sign at Carousel 6, nor outside, which were the instructions provided as well. It is absolutely disgusting and revolting that not only would someone fail to perform a service, but with such easily confirmable information, lie about it too. Don't waste your money, time, breathe, or modicum of trust and faith on this company.

Such a shady business. Avoid them at all costs. We were supposed to be picked up in Miami at midnight, got off the flight, and they were no where to be found. We called them (twice actually) 24 hours before to confirm. Called them several times at the airport and ended up getting our own $75 Uber. We were going to have them still take us back to the airport at the end of our trip but decided not to risk them flaking again so cancelled. Dude still showed up- either to have some BS story to tell or because he spoke broken english. Denied a refund even though they provided literally nothing to us. Garbage organization. Do not book this with Costco or otherwise!

my worst tour experience be careful never book with gray line sincerely I did not listen and see the negative opinions of others. the bus driver was too arrogant, rude and careless following a delay due to the cruise of the boat and what I found more serious is the fact that this driver told me that it is not without problem and that we can leave by uber or other what a disaster

Do not use this company! They took my $350. and NEVER showed up to my son's graduation!! I'm still waiting for a refund

If I could rate this as less than one star, I would. In advance of winter break, we booked a City Tour of Miami bus tour with Gray Lines Whenever we travel, we take city tours to learn more about the city, it's history & various neighborhoods.  This was not that kind of tour.  Then again, if your idea of a guided tour is someone driving the bus while you watch the view (via the highway for 25% of the trip), then perhaps you'd like this tour.  This tour came specially equipped with the driver of an open-top double decker bus who drove us around the city with a tour guide whom we couldn't hear on the poor speaker system. Please learn from our mistake and do not spend your hard-earned money with Gray Lines as it's a tourist trap.  Our specific experience included: - LOUD double decker bus with open top & limited indoor seating on the first level (which was enclosed and the view would have been poor through the grimy/cloudy windows).  Since the tour included driving on the highway to get to places, there was additional sound from other trucks & cars - The speaker system was so poor that even the people sitting next to it couldn't hear what the tour guide said (in either Spanish or English) - On the very few occasions we could hear the tour guide, she told us the name of a building or a district but that was it - she shared no history whatsoever. - The bus made a brief stop in the Wynwood neighborhood for a bathroom break which many people appreciated (this is obviously not a complaint)  - The bus stopped a second time in Little Havana in front of La Esquina de La Fama, a restaurant the tour guide said served authentic Cuban food and amazing mojitos.  The tour guide told us we had limited time until we had to hop back on the bus so feeling rushed, we went into the recommended restaurant.  Once seated, we were immediately assaulted by the loud music of a live musician playing in this tiny restaurant - the volume was deafening.  We should have left but we had two hungry teenage boys so we opted to stay - and did I mention we had limited time until we had to hop back on the bus?!  My husband and I split a Cuban sandwich and Mojito, both of which were flavorless.  At $15, the mojito was the ultimate rip off.  (Their twist on the drink was it had a potion-like smoke coming from what appeared to be a broken white Lifesaver candy at the bottom of the glass).  - Just before our order, arrived, we noticed the tour guide was helping serve the food.  Clearly, she had a financial incentive to steer the bus patrons to La Esquina de La Fama restaurant - an incentive she neglected to disclose before we got off the bus. Then again, perhaps she did and we just couldn't hear her announce it over the bus speaker system (wink, wink).

Ahead of my recent trip to Miami, FL I purchased a Little Havana food bus tour through TicketsatWork.com that utilized Gray Line Miami. I would NOT recommend. From the directions we received from Gray Line Miami once we booked, I found it antiquated that I had to send a confirmation email to the company 48 hours in advance to re-confirm my booking. Also it was not super clear where the pickup location was as there were 2 different addresses listed in the information they provided. It's like they want to confuse you so you're not in the right place at the right time to be picked up. My friend and I arrived at 12:15 with a pickup time of 12:30. We waited at the Tower Theater for an hour past the designated pickup time, but a bus never appeared. I called Gray Line Miami at 12:30pm and was placed on hold for 5 minutes and then hung up on. I called back at 12:36pm and the girl told me they were trying to locate the driver. At 1:00pm I called back again. After being on hold for 12 minutes they claimed that I had missed the bus and they were not going to come back to pick us up. I'm not sure how that could be possible when we were at the pickup location 15 minutes early. I asked if they would give me a refund and they told me it was non-refundable. Luckily TicketatWork is a reputable company that quickly refunded my money.

My husband and I booked this because we do an airboat tour in the Everglades and the millionaire cruise. While we enjoyed both excursions, I would 100% recommend booking them on your own and not through this company. Communication is terrible, and logistics were a nightmare. When we first arrived to the biscayne market, we couldn't find where to board our bus. There was no sign, and when we stopped at the Island Queen booth (where we were told to go) she told us she didn't know. We had to call the main Miami Gray Line office to figure it out, which took 10+minutes. Then, after our Everglades adventure, no one told us where to pick up our cruise. We were on the bus for more than two hours because the driver chose to drive past the port to drop people off in their south beach hotels. He kept breaking and gassing, creating a whiplash effect .. again, for two hours. When we arrived back at the port, we went back to the island queen booth. The woman told us my name wasn't in the system. Again, we called Miami Gray Line again AND texted Víator. The lady from Miami Gray Line mentioned that the driver should have told us where to go. Clearly he didn't (reminder: incredibly unpleasant drive). It took her 25+ minutes to figure it out (she kept telling me to find Terry -- how am I supposed to know who Terry is??) Meanwhile Víator texted us back with the address we were already at??? And said Miami Gray Line sent me an email?? The address is for Biscayne Market, which has 4-5 cruise lines housed there. We were never told which we'd be on. Finally, the Miami Gray Line told us to GO BACK TO ISLAND QUEEN. The girl there finally scanned our ticket and we were able to board. Víator was ZERO HELP. It was also downpouring during this. We got the feeling they were trying to rip people off -- most people would not have gone through what we did to get on the cruise. They would have either left or bought another ticket. Again, the excursions were cool, just save yourself the hassle and book a rental car to go to Everglades Holiday Park and buy your own boat cruise.

First and foremost I want to say that these companies need to STOP being greedy and scamming customers out of their hard earned money. They have no remorse and will not accept their mistakes. I booked a trip to Key West for my girlfriends bday with this company several days before the departure date. I canceled it online the exact day after I booked it due to my girlfriend not being comfortable wort parasailing. I did not receive a cancellation email therefore I assumed that I was good. I re-booked another tour through a different company because I'm still learning all of this booking stuff. Evidently they didn't cancel my tour because they showed up to pick us up from our hotel on Sept. 4. It didn't dawn on me that we were on the wrong bus until the correct tour guide called my phone that morning while we were on the bus that I canceled. They pulled over and allowed us to get on the correct bus. When I asked the guide about my refund she shrugged her shoulders as of saying she didn't know if I'd get it back or not. Fast forwarding my call to customer service. They notified me that we were considered a NO SHOW! How is that possible when they picked us up?! This is disgusting and I'm highly disappointed because I've booked events and activities through Viator. This is very dishonest business.

First of all, I applaud our tour guide, Lily (Amarillis), who not only went to heroic ends (like picking us up at our hotel when we had forgotten to confirm our reservation), but also kept everyone calm when our bus died. Our driver also kept us safe and handled some difficult moments. Our bus died an hour into our tour, to be exact, at The Intercontinental Hotel pick up spot around 7:30am. This meant we didn't have the 6 hour transportation time intermission at Key Largo for breakfast, which I was really excited about doing, and instead, waited for a replacement bus,then stopped at a little mall, fast food cofee and breakfast sandwich area. It was okay. I would have rather waited until 9:30am, and would have preferred a rest room area that wasn't panic-inducing to find, and then further panic-inducing finding the way back to the group. No one was there to direct and help at the mall; I am sure Lily was busy getting us back on track and arranging stuff. That said, the bus ride was fine, mostly comfortable, but very long. When we arrived, Lily made sure everyone had the extra touring they wanted--parasailing, scuba diving, boat tours, city tours. We selected Hop on, Hop Off, $35 pp, at Lily's strong recommendation--saying the hot, humid Key West climate wouldn't be good for walking in late November. It was 85 degrees; the humidity wasn't terrible; we could have easily walked the small town area where all of the main attractions were. But the $70 tour, with our HOHO guide, Heather, was fun, and we spent a 90 minute ride getting a grasp of the whole island. Nice. We won't need to do that again. And, the $70 included a $10 pp admission to the Hemingway Rum Distillery, which, I have to say, was the highlight of our tour. Woody was a great tour guide. We loved seeing how rum was made, tasting it, and getting a history and insight in Ernest Hemingway's life and adventures. We had a seafood appetizer platter when we arrived at 12:30ish, and then had gelato for a snack later--very good, and that snack pointed us to a sushi and grouper fish for dinner across from gelato. I wish I had ordered the grouper. My sushi was not very good and the ginger palate cleanser tasted terrible. The ride back was very, very long. We were supposed to be back around 9:00pm but arrived back at our hotel at 10:30. I guess the worst part, and the reason for 3 stars and not 4, was the bathroom on the bus. My husband happens to have expertise in bus, train, and plane bathrooms--having been in vacuum sewage engineering for almost a decade--and he said the "re-circ wasn't working," whatever that means. I think, "It doesn't flush" would have been clearer. LOL. After 37 years, I still don't speak engineer. Anyway, 12 hours on buses without facilities in good condition is not a fun time. Plus, someone dropped the TP and it was soaked--so....you get it. All in all, Lily, our driver, Heather, and Woody made the time at Key West memorable. Key West is not really about being West, as we think--it is actually a translation of Spanish meaning Isle of Bones. Well-named, because it seems a skeleton on its former glory, mostly a tourist trap with some fun things to do. We didn't parasail or scuba--so those folks might have had a more exciting time. For about $75pp it was a safe, sensible way to do the tour. A car would take half the time, stopped where you want, but have a giant, expensive parking problem on the little isle. Maybe ride sharing an Uber could work? It's 155 miles from Miami, so my guess is that 4 people could ride-share for about double the bus fare, with way more efficiency and control. Obviously, self-driving is most convenient. Parking is about $25-$30 per day, but they say hard to get. And, you would want to park and leave it, not use it to go and stop around town.

Did the day trip to Key West which I booked through TripAdvisor and I got what I wanted out of it, which was a ride to Key West. Knowing what I know now if that's all I wanted I could have used other services such as GoBuses for lot less $$$. However, if you're looking to do any excursions or tours while in Key West perhaps this is useful since they offer discounts if you sign up in the bus. The bus itself was decent, picked me up in front of my hotel. Guide was friendly and informative. Arrived in Key West about noon and left at 6pm which was enough time to do what you want.

5 other reviews that are not currently recommended

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Biscayne Bay Boat Tour

Home > Tours > Biscayne Bay Boat Tour

Breathtaking views await you at Biscayne Bay! Delight in the gentle sea breeze and the warm sun rays as you’re captivated by the oceanfront architecture of Millionaire’s Row, Miami’s most elite and exclusive residential area. Not to mention the exquisite views of Miami’s downtown from the bay!

• Experience some of the most amazing views of Miami’s skyline
• Enjoy a narrated, informational tour, available both in Spanish and English
• Behold some of the most lavish celebrity mansions in the country
• Both indoor and outdoor seating available
• A great trip for the entire family!
• Boat admission
• Food and beverages
• Transportation to the marina
• Optional gratuities

Please Note

• Departures are subject to weather conditions
• Children 3 years old and under ride free
• The narration is in English and Spanish
• Cancellation within 24 hours will incur a 100% service charge. No-show is not refundable.
• Schedule is subject to change

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Pickup points

Not booked your hotel yet? Hotel not listed? Staying with a friend/family?

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Pickup Info

NO Hotel pickup included - Please call at 1.877.643.1258 or e-mail [email protected] 48 hours prior to service to reconfirm details and present your ticket to the Gray Line Miami representative at the Bayside Marketplace Marina on the day of your tour. Departure Point: Boat Tours sail from Island Queen Pier at the marina located at Bayside Marketplace, 401 Biscayne Blvd Miami, FL 33132

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• Adult Adult 12 & over - +
• Child Child (3-11) - +

Grayline Miami: Miami City Bus Tour

Activity schedule, key highlights.

• Inclusions & Exclusions

4 hours approx. including hotel pick up and drop off (2.5 hours actual touring)

8:30am to 10am

• Meeting Point Selected Miami Beach and Downtown Hotels

Same as the start point

• Fall head over heels for the beautiful beaches, tropical city skyline and art deco architecture that make Miami city one of a kind
• Discover Miami’s unique history and culture on this extensive bus tour around the greater cities’ key spots
• Explore exclusive Miami hotspots Little Havana or Wynwood District with extended sight breaks
• Enjoy a bilingual narrated tour by your very own guide
• Escape the sun’s rays in the buses air conditioned seating
• Hotel Pick-Up and Drop-Off
• Hotel Pick-Up
• Fully Bilingual Narrated Tour
• Stops at Little Havana and Wynwood
• Attractions Admissions

Useful downloads

• Complete list of pick-up locations

Please note

Please call the activity operator at least 24 hours prior to the start of the tour to confirm all departure details.

Stops at Little Havana and Wynwood are for 1.5 hours each and cannot be combined.

Due to a route change and to make the pickups more efficient we must change the pickup time for all Downtown Miami Hotels, including Bayside Marketplace to 8.45am

Voucher information: You must print and surrender a paper version of your booking voucher for this activity (showing your voucher on a smartphone is not accepted). No refund can be given for customers without a printed copy of their voucher. 

Additional info

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Miami Beach to Key West was GREAT - Gray Line Miami Tours

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• Gray Line Miami Tours

Miami Beach to Key West was GREAT

The trip down there was nothing but smooth, bus was extremely comfortable, and the guides with use were very helpful! I would use them again if I were to go! I guess most people only leave reviews when it’s a bad experience, so I wanted to come on to leave a good review!

we booked the glass bottom boat tour but when we got there they over scheduled and we were not able to do that boat tour. trying to get a refund was hard and had to try several different numbers. key west is fun and you’ll enjoy it - bus ride is close to 4 hours tho - 8 round trip

This tour was just ok. Some random stops like a church and some forest museum then wynwood and Venetian pool which we were not allowed to walk around so it seemed strange to have it as a part of the tour. I personally did not enjoy the majority of this tour however one Great part was stop in little Havana. Try Mofongos restaurant not PUP as is suggested by guide. Biggest disappointment was When I booked I thought it said Bayside Marketplace was included however this was misleading as it was only used for 5 minutes to drop us to the boat and then pick us up after the boat portion. Guides were good overall i think the itinerary needs improvement.

BUSQUEN OTRA EMPRESA PARA ESTE PASEO. La peor experiencia que he tenido con un tour. Para ir al grano, la empresa nos dejó a mi y mi pareja tirados en los Everglades junto a 15 personas más (más de la mitad de todos los que tomamos el tour). El bus se fue 10 minutos antes de la hora de partida y el conductor no se inmutó a ver si estábamos o no. La disposición del conductor fue mala desde el inicio, mostrando desgano hacia su trabajo y que luego se demostró por la mala atención a sus pasajeros. Intentamos durante toda 1 hora en comunicarnos con la empresa sin que nos dieran respuesta. Al final tuvimos que tomar un Uber de vuelta ha nuestro hotel que nos costó entre 50-60 USD sobre lo que ya habíamos pagado por el tour con idea y vuelta. Luego me logre comunicar con la empresa y en resumidas cuentas, nos trató de mentirosos a nosotros y los otros 15 pasajeros que dejaron botados. El paseo es muy bonito por lo que les recomiendo hacerlo con otra empresa para evitar una muy amarga experiencia y perder horas de sus preciadas vacaciones. ———— LOOK FOR ANOTHER COMPANY FOR THIS RIDE. The worst experience I have ever had with a tour. To cut to the chase, the company left me and my partner stranded in the Everglades along with 15 other people (more than half of all of us who took the tour). The bus left 10 minutes before the departure time and the driver did not flinch to see if we were there or not. The driver's disposition was bad from the beginning, showing reluctance towards his work and that was later shown by the poor attention to his passengers. We tried for an entire hour to communicate with the company with no response. In the end we had to take an Uber back to our hotel which cost us between 50-60 USD on what we had already paid for the tour with idea and back. Then I managed to communicate with the company and in short, they treated us and the other 15 passengers they left behind as liars. The tour is very beautiful, so I recommend doing it with another company to avoid a very bitter experience and lose hours of your precious vacations.

There are apparently several sites to book this trip through. I booked this trip four hours before departure through Get Your Guide. I mention this because we were informed that we would need to pay an additional $10 before boarding for taxes and fees. My thought when paying was why wasn’t this mentioned 4 hours earlier? I would have still booked if the cost was more so I didn’t let it spoil our time. There were several people that didn’t have cash and the driver doesn’t take a credit card so we had to wait for them. There is a note on the driver’s tip jar that there is a $5 minimum. I get that. We were told upon the return trip that since we paid the $10, we didn’t need to tip additional. That wasn’t what we were told this fee was for at the start of the trip. I think the tour company should be more transparent about the fee and what it covers. On to the trip itself. The good: The bus is pretty roomy. The drive is beautiful and went fast on the way there. We arrived earlier than expected. It was a beautiful day and we had a phenomenal time. The bad: We paid the $45 per person for the hop on/hop off ferry. We went around the island once and realized everything we wanted to see/do was at the starting point. Don’t buy into the driver’s sales pitch that you’ll be bored after an hour of walking around. I don’t know how that would even be possible. This trip was not 13 hours. It was 16. We left at 7 am and didn’t arrive back to the starting point until nearly 11. Everyone was exhausted. We were really lucky to be a few seats away from a woman who wanted everyone to know just how miserable she was including people who weren’t on the bus via FaceTime. Her behavior was so bad that even I was afraid to say anything to her (that rarely happens when people are treating others badly). I don’t fault the tour company for her ridiculous behavior but I do hope she reads this: You’re a miserable, crass human being and you’re traveling alone because you treat people like crap! Attitude plays a huge role in what kind of day/life you get to have.

Totally recommended, we did it today and it was nice. Well organised, I recommend the experience to everyone

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Miami Tours

The cosmopolitan City of Miami is situated approximately 4 hours’ drive south of Orlando (about 230 miles).  Be sure to include a day visit to 'the Magic City' when visiting Florida.  Whether you just want a Miami tour that provides you the freedom to explore the city independently or a fully organized day that includes a boat ride around the Star Island to see the millionaires’ homes, and a glimpse of South Beach - we have the options.  Bayside Marketplace Mall near Downtown Miami is our starting place in the city for all tours.  It’s our first Miami stop on our bus from Orlando to Miami; see the millionaires’ yachts, the marina mall, and the skyscrapers of the Downtown region.  We return to Central Florida in the early evening from the art deco paradise South Beach, home to white sands, pastel buildings, Ocean Drive, and the Miami laid back attitude.  Looking for more, the open top bus tour is an excellent way to see more of the city from Little Havana to the Wynwood Walls Art District to take lots of photos for your Instagram.  If you are looking for just a ride to the city, we have a shuttle transportation to Miami from Orlando available and even Brightline; the new high speed train connection between the 2 cities.

• Preplanned tours
• Daytrips out of Moscow
• Themed tours
• Customized tours
• St. Petersburg

Moscow Metro

The Moscow Metro Tour is included in most guided tours’ itineraries. Opened in 1935, under Stalin’s regime, the metro was not only meant to solve transport problems, but also was hailed as “a people’s palace”. Every station you will see during your Moscow metro tour looks like a palace room. There are bright paintings, mosaics, stained glass, bronze statues… Our Moscow metro tour includes the most impressive stations best architects and designers worked at - Ploshchad Revolutsii, Mayakovskaya, Komsomolskaya, Kievskaya, Novoslobodskaya and some others.

What is the kremlin in russia?

The guide will not only help you navigate the metro, but will also provide you with fascinating background tales for the images you see and a history of each station.

And there some stories to be told during the Moscow metro tour! The deepest station - Park Pobedy - is 84 metres under the ground with the world longest escalator of 140 meters. Parts of the so-called Metro-2, a secret strategic system of underground tunnels, was used for its construction.

During the Second World War the metro itself became a strategic asset: it was turned into the city's biggest bomb-shelter and one of the stations even became a library. 217 children were born here in 1941-1942! The metro is the most effective means of transport in the capital.

There are almost 200 stations 196 at the moment and trains run every 90 seconds! The guide of your Moscow metro tour can explain to you how to buy tickets and find your way if you plan to get around by yourself.

Moscow Metro Tour - With Ratings

• Moscow Tours
• Sightseeing Tours

Moscow Metro Tour

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Tour Information

Key Details

• Free Cancellation
• Duration: 1 Hr 30 Mins
• Language: English
• Departure Details : Get to the Biblioteka imeni Lenina (Lenin's Library, Red Line) or Alexandrovsky Sad (Alexander Garden, Light Blue Line) metro station. Use any exit. Find the Kutafia Tower of the Kremlin. The guide .. read more

The Moscow Metro has a long history to it. Also, the city has an extremely beautiful subway. It is very well maintained and is also extremely decorated. Each station and spot has a different artistic aspect to it. On this tour, experience the efficiency of Moscow Metro.

• Roam around the Revolution Square, with magnificent sculptures of the Soviet people
• Visit the Kurskaya Station Lobby, the Hall of Fame of the WWII
• Be awestruck at the Komsomolskaya , with impressive mural mosaics of Russian glorious victories
• See the artistic side of Novoslobodskaya , with the stained glass, although under the ground.

Know More about this tour

Take our Moscow Metro Tour and discover why our subway is recognized as the most beautiful in the world!

"They used to have palaces for kings, we are going to build palaces for the people!" said one of the main architects of the Soviet subway.

With us you will see the most beautiful metro stations in Moscow built under Stalin: Komsomolskaya, Revolution square, Novoslobodskaya, Mayakovskaya. Our guide will tell fascinating stories and secrets hidden underground, urban legends and funny stories.

How many babies were born on the Moscow metro? Where is the secret Metro 2? How deep is the Moscow metro? And where did Stalin give his speech in November 1941? Join out Metro tour and find out!

• Metro ticket

Cancellation Policy

• If you cancel between 0 hrs To 24 hrs before scheduled tour departure, the cancellation charge will be 100%
• If you cancel between 1 days To 180 days before scheduled tour departure, the cancellation charge will be 0%
• Please note that in case of No show, the cancellation charge will be 100% of the listed tour fare.
• Please note tours booked using discount coupon codes will be non refundable.
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