ep digital journey

Visit the European Parliament

06 April 2022

When in Brussels, take the chance visit the beating heart of Europe and get an insight into the largest transnational parliament in the world. From the Hemicycle to the screens of the Parlamentarium and from history to the debates of today, the European Parliament opens itself up to citizens and to the rest of the world. 

The European Parliament Hemicycle

WARNING! The Brussels hemicycle will be closed for Christmas from 24 December 2023 to 3 January 2024. Visit the Hemicycle, the heart of the European Parliament in Brussels, where Members of the European Parliament (MEPs) hold their debates and take crucial votes for Europe. A visit to the Hemicycle is a great way to soak up the exciting atmosphere of the world’s largest transnational parliament. Come and find out about its powers and role and discover how your MEPS represent you. If you time your visit right, you might also be lucky enough to follow a plenary session from the visitors’ gallery. * Free * Free multimedia-guided visits, available in 24 languages * Interactive talks by experienced speakers: Mondays at 11:00 and 15:00 (in English and in French) * Book online: see practical information * A valid proof of identity is required (passport, identity card, etc.).

Parlamentarium

Please note! The Parlamentarium will be closed on 24, 25 and 31 December 2023 and on 1 January 2024. Have you ever wondered how the European Union works and how it affects your daily life? The Parlamentarium has it covered! Thanks to its interactive tools like a 360° cinema, a role play game for students and a giant interactive floor map, you’ll learn everything there is to know about the European Parliament. Discover the path that led to today’s European Union and what Members of the European Parliament are doing to tackle Europe’s biggest challenges. * Free * Available in 24 languages * Book online : see practical information

House of European History

Get ready for a journey like no other! The permanent exhibition begins with the myth of the goddess Europa, exploring Europe’s ancient roots and the continent’s heritage of shared traditions, before Europe’s dramatic journey towards modernity in the 19th century and rebuilding process following World War II. A multimedia guide in 24 languages gives you new ways to interact with the exhibition, while special activities and Family Discovery Spaces allow children to grasp the story of Europe. Located next to the European Parliament in a striking Art Deco building in Parc Léopold, the House of European History is an essential part of any tour of the city. * Free * Available in 24 languages * Book online: See practical information

Please note! Closed on 24, 25 and 31 December 2023 and on 1 January 2024. Dive into the topics you are interested in with open access research material, policy talks and civil society events, and thought-provoking exhibitions at the heart of the European Quarter. With distinct areas offering access to a variety of content and activities, the Info Hub on the Esplanade Solidarność 1980 caters to many needs. Engage in a dialogue on the European Union and democracy, attend a short policy talk, or simply sit and read more about what is going on in Europe. What is more, with a constantly changing programme of events and exhibitions, you can come back time and time again, and discover something new each time. Got a question? Ask the friendly staff and they will help you find your way around the Info Hub, or the European Parliament campus.

Digital Journey to the European Parliament

Are you ready for an online voyage of discovery? With the Digital Journey to the European Parliament, a free online and immersive experience, you can dive deeper into European democracy from wherever you are. Discover the Parliament in 360°, meet its Members for a day and have your own time-travelled adventure through European History. Enjoy full immersion to the European Parliament on your computer or in virtual reality with VR-glasses. Stroll through the corridors of the Parliament in Brussels and Strasbourg, tour the office of President Roberta Metsola and even explore the House of European History’s permanent exhibition. From whenever you are. Whenever you want. Get started: ep-digital-journey.eu * Free * Available in 24 languages

Segments of the Berlin Wall at the European Parliament

Did you know that Brussels is home to several sections of the infamous Berlin Wall. For almost 30 years, this physical and ideological barrier symbolised the intractable division of the European continent into two camps: the liberal and capitalist West and the communist East. In addition to dividing Europe, it also harks back to the Cold War and a global hiatus. Nowadays, sections of the Wall can be found all over Europe and even beyond. There are pieces in Strasbourg, Tallinn, Reykjavik, New York, Seoul and... Brussels, of course! You’ll find four original sections of the Berlin Wall in Brussels. Two are showcased near the entrance to the European Parliament, by Léopold Park. They have stood there since 2021, each encased in a glass box, the result of a project to protect them co-organised by the Belgian State, the Brussels-Capital Region and the European Parliament. While a lot of the graffiti was applied when the Wall divided Berlin in two, artists continued to decorate the Wall after it fell. The piece in the left-hand showcase recalls, not without a slight error, the memory of a momentus international sporting event in 2009: the figures of the new - and still current! - 100m world record, set by Usain Bolt in Berlin. The artist made a mistake: the time was 9.58 and not 9.85! But how did these pieces of the Wall get there? One of them was donated by the city of Berlin to the European capital in 2004. The second arrived in Brussels in 2009, as part of the celebrations marking the 20th anniversary of the fall of the Wall. On this occasion, ten sections of the former dividing line were installed in Brussels, on Place du Luxembourg. A few months later, all but a few returned to Germany. This dichotomy between the values defended by Europe - unity, togetherness, the rejection of division - and the situation in Berlin and Germany, which until 1989 was characterised by separation and partition, is quite remarkable!

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The 4 Pillars of Successful Digital Transformations

• Nathan Furr,
• Andrew Shipilov,
• Didier Rouillard,
• Antoine Hemon-Laurens

A framework to help leaders decide where to invest.

Digital transformation can mean a lot of different things. For leaders, it can be hard to know where you should be focusing investment — and what kind of digital transformation you’re really after. The authors outline four pillars of digital transformation: IT uplift, digitizing operations, digital marketing, and new ventures. Which pillar is the right starting point for your company depends on your context, needs, but also your digital maturity.

Despite years of discussion, understanding what digital transformation means for established companies remains a daunting challenge. Leaders put in charge of a digital transformation feel pulled in many different directions, with competing demands from IT, marketing, sales, and operations. Without a clear understanding, the wrong people are often put in charge, with the wrong resources, and the wrong KPIs, setting the digital transformation project up for failure.

• Nathan Furr is a Professor of Strategy at INSEAD and a coauthor of five best-selling books, including The Upside of Uncertainty, The Innovator’s Method, Leading Transformation, Innovation Cap i tal , and Nail It then Scale It .
• Andrew Shipilov is a John H. Loudon Chaired Professor of International Management at INSEAD. He is a coauthor of Network Advantage: How to Unlock Value From Your Alliances and Partnerships .
• DR Didier Rouillard is the Corporate VP of Quadient, a customer experience software company operating globally.
• AH Antoine Hemon-Laurens is Senior DigitalNOW! partner at Quadient.

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DIGITAL EP by JOURNEY

Official singles chart.

Chart facts

• Peak position 93
• Label COLUMBIA
• Catalogue number CATCO131924419
• First Chart Date 24/05/2008

Weeks on chart

1 week - 24/05/2008

• 93 24/05/2008 peak View 24/05/2008 chart
• Apple Music

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What is a digital journey

Digital customer service..

What is digital journey?

A customer journey is the aggregate of experiences that a customer has when interacting with your organization. Rather than looking at each touchpoint separately -- like their experience in your store, their experience on your website, or their experiencing chatting with a customer support agent -- a customer journey  details the end-to-end experience from the customer’s perspective.

So what is digital journey? A digital journey is focused exclusively on the digital channels  available and used by your customer during their buying journey. These include your company’s website, social media channels, mobile apps, SMS messaging tools, and live chat .

Designing a digital journey

To design a digital journey that will delight your customers and keep them coming back for more, put yourself in their shoes. Define and understand each category of customer that interacts with your company. What are they trying to accomplish by purchasing from your organization? With a deep understanding of your buyers, now consider what content and offers appeal most to the customer. When, where and how should you deliver this information to them?

Additionally, you’ll want to design a digital journey that encompasses all stages of the buying cycle. Typically, these stages are awareness or browsing, filling an online shopping cart, and making a purchase. It’s also important to consider the buyer’s post-purchase needs and wants, whether that involves interacting with customer support or encouraging them to make another purchase from your company.

Benefits of creating an outstanding digital journey.

Focusing on your customer’s journey through a digital lens and ensuring it’s best-in-class can create value in several ways.

Grow revenue

By leveraging the rich at-your-fingertips data available through the technologies that fuel a buyer’s digital journey, you’re able to intelligently offer additional products to the customer. If 80% of the other customers who purchased decorative pillows also purchased a new table lamp, ensure that your digital journey displays your top-selling, in-stock offerings.

Improve customer experiences

As customers continue to embrace digital channels, companies have an opportunity to improve interactions and deliver improved customer experiences. Digital experiences are typically simpler and faster to use. Would you rather stroll aisle after aisle of a home goods superstore searching for a seasonal throw pillow? Or would you rather enter a few words into a search box and find the perfect item for your living room couch at home in your recliner?

Reduce costs

Lastly, a well-designed digital journey can help your company lower costs. By maintaining an easy-to-use help center on your website and leveraging chatbots in your contact center, you’re able to easily answer some of the most common questions a customer has without engaging live agents.

NICE CXone is the leading call center software  used by thousands of customers of all sizes around the world. As a cloud-native, unified suite of applications, CXone helps companies productively interact with customers through digital channels. Watch our webinar to find out more about the role contact centers play in shaping digital journeys .

Your customers are trying to reach you for service on digital channels – even if you’re not there yet. How many SMS text messages go to your call center phone number with no response? Who’s trying to find you on Facebook, Twitter, or WhatsApp and not finding you? Now with CXone it is easy to provide digital-first omnichannel service in all the channels your customers expect.

• Personalized digital interactions: deliver native experiences in each of 30+ messaging channels, such as rich media, emojis, and other collaboration tools.
• Simple to Activate: pre-integrated channels make it easy to offer to customers and agents.
• Easy to Say “Yes”: simple packaging removes barriers to offering all channels to customers and agents.

CXone empowers all your agents to deliver a true digital-first omnichannel customer experience by simultaneously combining all customer interactions in one intelligent inbox across multiple digital channels and voice for agents to select ("pull"), while dynamically prioritizing the most time-sensitive or real-time interactions according to service levels ("push"). All delivered in a single application – complete with full customer context, journey history, and sentiment.

• Single Interface:  one inbox for all digital messaging  and real-time (voice/chat) channels – retaining native experience of each messaging platform.
• Agents in Control: ‘pulling’ work in natural flow, while dynamic prioritization maintains SLAs – and prevents ‘cherry picking’.
• Customer Card: full customer context, journey and conversation history, plus sentiment.

With CXone, omnichannel interactions are managed holistically, from agents to supervisors and beyond. Integrated workforce optimization, analytics, automation and artificial intelligence across digital and voice interactions ensure complete management across contact center operations.

• Self-Service: native AI-powered chatbot and 20+  DEVone AI bots  with seamless elevation to agents.
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