super saver travel review

Is Super Saver Travel Legit? An In-Depth Investigation

With temptingly low prices for flights, hotels, and vacation packages, Super Saver Travel raises the question: is this too good to be true? We investigate whether Super Saver Travel is a scam or a legitimate discount travel site.

If you don’t have time for the full investigation, the short answer is: Super Saver Travel is a legitimate discount travel agency, but you need to read the fine print to avoid hidden fees or subpar components of vacation packages.

What is Super Saver Travel?

Super Saver Travel is a travel agency that offers discounted travel packages and deals to customers. With a mission to provide affordable and convenient travel options, Super Saver Travel aims to help individuals and families explore the world without breaking the bank.

Brief background and services offered

Founded in 2010, Super Saver Travel has quickly gained a reputation for offering competitive prices and excellent customer service. The agency partners with various airlines, hotels, and car rental companies to negotiate exclusive deals and pass on the savings to their customers.

Super Saver Travel offers a wide range of services to cater to different travel needs. They provide flight bookings, hotel reservations, car rentals, and even complete vacation packages that include multiple destinations and activities.

Customers can choose from a variety of options and customize their travel plans according to their preferences and budget.

One of the key features that sets Super Saver Travel apart is their user-friendly website and mobile app. Customers can easily search for flights, compare prices, and make bookings online, saving them time and effort.

The company also has a dedicated customer support team that is available 24/7 to assist with any inquiries or issues that may arise during the travel planning process.

Super Saver Travel has received positive reviews from many satisfied customers who have praised the agency for their affordable prices, reliable service, and hassle-free booking experience. Their commitment to customer satisfaction and focus on providing value for money has made them a popular choice among travelers looking to save on their travel expenses.

For more information about Super Saver Travel and their services, you can visit their official website at www.supersavertravel.com .

Legitimacy and Reputation

Years in business.

Super Saver Travel has been serving customers for over a decade, establishing a solid reputation in the travel industry. With their extensive experience, they have built strong relationships with airlines, hotels, and other travel partners, allowing them to offer competitive deals and discounts to their customers.

BBB rating and reviews

When it comes to evaluating the legitimacy of a business, the Better Business Bureau (BBB) is a reliable source. Super Saver Travel is proud to have an A+ rating from the BBB, indicating their commitment to customer satisfaction and ethical business practices.

They have resolved any customer complaints promptly and efficiently, maintaining a positive track record with the BBB.

Furthermore, customer reviews on the BBB website also reflect the legitimacy of Super Saver Travel. Numerous satisfied customers have shared their positive experiences, praising the company for their excellent customer service, competitive prices, and hassle-free booking process.

Online reviews

Aside from the BBB, online review platforms such as Trustpilot and TripAdvisor also provide insights into Super Saver Travel’s reputation. On Trustpilot, Super Saver Travel has garnered an impressive average rating of 4.5 stars out of 5, based on thousands of customer reviews.

Customers have highlighted the company’s reliability, transparency, and ability to deliver on their promises.

Similarly, on TripAdvisor, Super Saver Travel has received positive feedback from travelers who have booked their trips through the platform. With an overall rating of 4.4 stars out of 5, customers have praised Super Saver Travel for their exceptional customer service, competitive prices, and seamless booking process.

It’s important to note that while there may be a few negative reviews, it’s common for any business to have a small percentage of dissatisfied customers. However, the overwhelmingly positive reviews and high ratings indicate that Super Saver Travel is a legitimate and reputable company.

Pricing and Sales Tactics

Too good to be true prices.

One of the main concerns when it comes to online travel agencies is whether the prices they offer are too good to be true. With Super Saver Travel, you might be pleasantly surprised to find that their prices can indeed be lower than what you would typically find on other travel websites.

This is made possible through their partnerships with various airlines, hotels, and car rental companies, allowing them to negotiate exclusive deals and pass on the savings to their customers.

However, it is important to note that while Super Saver Travel strives to provide competitive prices, there may be certain factors that affect the final cost. These can include the time of year, availability, and demand for specific destinations or accommodations.

It’s always advisable to compare prices across different platforms and do your research to ensure you’re getting the best deal possible.

Hidden fees or catches

When it comes to hidden fees or catches, Super Saver Travel takes pride in its transparent pricing policy. They strive to provide customers with all the necessary information upfront, so there are no surprises when it’s time to make a payment.

It’s worth noting that some additional fees, such as baggage fees or resort fees, may not be included in the initial price displayed on the website. These fees are typically charged by the airlines or hotels directly and may vary depending on the specific travel itinerary.

Super Saver Travel does its best to inform customers about these potential extra costs during the booking process, but it’s always a good idea to double-check with the airline or hotel before finalizing your reservation.

Quality of Flights, Hotels and Services

When it comes to booking travel, the quality of flights, hotels, and services is of utmost importance. Travelers want to ensure that they are getting the best value for their money and that the experience will be enjoyable and hassle-free.

In this section, we will take a closer look at the quality of flights, hotels, and services offered by Super Saver Travel.

Fine print on vacation packages

One aspect to consider when booking with Super Saver Travel is the fine print on their vacation packages. It is important for travelers to carefully read through the terms and conditions to understand what is included in the package.

Super Saver Travel provides detailed information about the flights, hotels, and services included in each package, giving travelers a clear understanding of what to expect.

For example, if you are booking a vacation package that includes a flight and hotel stay, Super Saver Travel will specify the airline, departure times, and layovers, as well as the hotel name, room type, and amenities.

This transparency allows travelers to make an informed decision and ensures that there are no surprises upon arrival.

Additionally, Super Saver Travel provides information about any additional fees or charges that may apply, such as resort fees, baggage fees, or cancellation policies. This level of transparency helps travelers plan their budget accordingly and avoid any unexpected expenses.

Traveler experiences

Another way to assess the quality of Super Saver Travel’s flights, hotels, and services is by looking at traveler experiences. Online reviews and testimonials provide valuable insights into the customer experience and can help potential travelers gauge the level of satisfaction with Super Saver Travel.

Many travelers have reported positive experiences when booking with Super Saver Travel. They praise the company for offering competitive prices and excellent customer service. Some have mentioned that the flights were comfortable, the hotels were clean and well-maintained, and the staff was friendly and helpful.

However, it is important to note that there may be a few negative reviews as well. It is not uncommon for travelers to encounter issues during their trips, such as flight delays or hotel room discrepancies.

In such cases, Super Saver Travel has a dedicated customer support team that works diligently to resolve any issues and ensure customer satisfaction.

For more information on Super Saver Travel and to read reviews from other travelers, you can visit their website at www.supersavertravel.com .

Cancellation and Refund Policies

Ease of cancellations/changes.

Super Saver Travel understands that sometimes travel plans need to be altered or canceled. They strive to provide their customers with flexible options when it comes to cancellations and changes. Customers can easily modify or cancel their bookings through their user-friendly online platform or by contacting their customer service representatives.

This ensures a hassle-free experience for travelers who may need to make last-minute adjustments to their itineraries.

Moreover, Super Saver Travel has partnerships with various airlines, hotels, and car rental companies, allowing them to negotiate favorable cancellation and change policies on behalf of their customers.

This means that customers may have more flexibility in terms of cancellations and changes compared to booking directly with the service providers.

Refund restrictions

While Super Saver Travel aims to provide its customers with the best possible refund policies, it’s important to note that refund restrictions may vary depending on the type of booking, travel provider, and fare rules. In some cases, non-refundable bookings may not be eligible for a refund.

Super Saver Travel encourages customers to carefully review the refund policies of their specific bookings before making any changes or cancellations. They provide detailed information regarding refund eligibility and any associated fees on their website.

It’s recommended that customers reach out to their customer service team for further assistance and clarification if needed.

It’s worth mentioning that refund policies can also be influenced by external factors such as airline or hotel policies, as well as any unforeseen circumstances such as natural disasters or pandemics.

In such cases, Super Saver Travel will work closely with their customers and relevant service providers to find the best possible solutions and mitigate any financial losses.

For more information on Super Saver Travel’s cancellation and refund policies, please visit their website www.supersavertravel.com/cancellation-refund-policy .

In summary, Super Saver Travel offers genuine travel deals but read all policies carefully. We give them high marks for pricing and customer service but travelers should manage expectations around amenities for hotels and flights.

While too good to be true prices often signal a scam, Super Saver keeps costs low via opaque bookings and older planes/hotels. Pay attention to cancellation rules and hidden fees but they deliver as promised.

Jennifer Morris is an avid solo travel adventurer who founded Solo Traveller after many years of journeying on her own around the world. She has backpacked through over 50 countries across 6 continents over the past decade, striking up conversations with locals along railway platforms, learning to cook regional dishes in home kitchens, and absorbing a global perspective while volunteering with various community initiatives.

With a Masters in Tourism and Hospitality, Jennifer is passionate about responsible and meaningful travel that fosters cultural exchange. Whether trekking through the Atlas Mountains, sailing to Komodo National Park, or taking an overnight train across Eastern Europe - she is always seeking her next epic destination.

When not globetrotting, Jennifer calls Vancouver, Canada home. There she enjoys kayaking local waters, curling up with books on faraway places, and gearing up for her next solo backpacking trip. As the founder of SoloTraveller, she hopes to motivate and inform fellow solo explorers from all walks of life to take the leap into their own adventures.

Similar Posts

How Many Planes Does Tom Cruise Own?

If you ever wondered how many planes famous actor Tom Cruise owns, you’re not alone. Lots of people are curious about the luxury toys and modes of transportation celebrities have access to. If you’re short on time, here’s a quick answer to your question: Tom Cruise owns at least 2 private planes – a Gulfstream…

Where To Stay In Dubai For First-Timers: The Ultimate Guide

So you’ve booked your flights and are embarking on your first ever trip to Dubai. Exciting! But now comes the big question – with so many options, where should you stay as a first-time visitor? If you’re short on time, here’s a quick answer: for your first Dubai trip, the best places to stay are…

Cabo San Lucas Nightlife Dress Code: What To Wear For A Fun Night Out

Cabo San Lucas is known for its vibrant nightlife scene, with lots of popular clubs, bars, and lounges lining the streets. If you’re heading out for a night of dancing and drinks, you may be wondering: what exactly is the dress code like? If you’re short on time, here’s a quick answer: Clubs and lounges…

Why Won’T Uber Let Me Cash Out? A Detailed Guide

Rideshare drivers rely on cashing out their Uber earnings to cover expenses. So when the Uber app doesn’t allow you to instant pay, it can quickly become a frustrating situation. If you’re short on time, here’s a quick answer: Common reasons Uber won’t let you cash out include account holds due to suspicious activity, ride…

The Exploding Alligator Population In Florida’S Lake Jesup

With over 1,000 adult alligators calling it home, Lake Jesup in central Florida has one of the densest gator populations in the state. If you’re wondering why there are so many alligators in Lake Jesup and what it means for visitors and residents, read on to learn all about this exploding apex predator population. If…

What Is A Tier 5 Disneyland Ticket?

Welcome to our comprehensive guide explaining Tier 5 Disneyland park tickets. We’ll cover everything you need to know so you can decide if purchasing this ticket tier makes sense for your upcoming Disneyland vacation. If you’re short on time, here’s a quick answer: A Tier 5 Disneyland ticket provides unlimited access to both Disneyland Park…

Is Super Saver Travel Legit? A Critical Review

Is Super Saver Travel Legit?

When you’re looking for a cheap flight, it’s tempting to turn to a budget airline or a discount travel agency. But before you book your trip, be sure to do your research and make sure that the company you’re dealing with is legitimate.

Super Saver Travel is one of the many companies that offer cheap flights and travel packages. But is it legit? In this article, we’ll take a closer look at Super Saver Travel and see if it’s a safe and reliable company to use.

We’ll discuss the company’s history, its customer service policies, and its refund policies. We’ll also provide some tips on how to spot a scam travel agency.

By the end of this article, you’ll have a better understanding of Super Saver Travel and whether or not it’s a good choice for your next trip.

What is Super Saver Travel?

Super Saver Travel is a travel agency that specializes in discounted airfare. The company was founded in 1986 and is based in New York City. Super Saver Travel has over 100 employees and offers flights to over 200 destinations worldwide.

Super Saver Travel is a member of the American Society of Travel Agents (ASTA) and is accredited by the Better Business Bureau (BBB). The company has an A+ rating from the BBB and has been in business for over 35 years.

Super Saver Travel offers a variety of services to its customers, including:

• Discounted airfare
• Hotel reservations
• Car rentals
• Vacation packages

Super Saver Travel is a reliable and trustworthy travel agency that can help you save money on your next trip.

Yes, Super Saver Travel is a legitimate travel agency. The company is accredited by the Better Business Bureau and is a member of the American Society of Travel Agents. Super Saver Travel has been in business for over 35 years and has a good reputation among its customers.

Here are some of the reasons why Super Saver Travel is a legitimate travel agency:

• The company is accredited by the Better Business Bureau.
• The company is a member of the American Society of Travel Agents.
• The company has been in business for over 35 years.
• The company has a good reputation among its customers.

If you are looking for a reliable and trustworthy travel agency, Super Saver Travel is a good option. The company can help you save money on your next trip and provide you with a great travel experience.

Super Saver Travel is a great option for travelers who are looking for discounted airfare. The company is accredited by the Better Business Bureau and is a member of the American Society of Travel Agents. Super Saver Travel has been in business for over 35 years and has a good reputation among its customers.

Here are some additional resources that you may find helpful:

• [Super Saver Travel website](https://www.supersavertravel.com/)
• [Super Saver Travel BBB rating](https://www.bbb.org/new-york-city/business-reviews/travel-agencies/super-saver-travel-inc-in-new-york-ny-144133)
• [Super Saver Travel ASTA membership](https://www.asta.org/member-directory/company/13066/super-saver-travel-inc)

Super Saver Travel is a travel agency that specializes in finding cheap flights. The company has been in business for over 20 years and has a good reputation among consumers. However, there have been some complaints about the company’s customer service and hidden fees.

Is Super Saver Travel a Scam?

No, Super Saver Travel is not a scam. The company is a legitimate travel agency that has been in business for over 20 years. However, there have been some complaints about the company’s customer service and hidden fees.

How Does Super Saver Travel Work?

Super Saver Travel works by finding cheap flights from a variety of airlines. The company then passes these savings on to its customers. Super Saver Travel does not charge any booking fees, but there may be some additional fees associated with your flight, such as baggage fees or fuel surcharges.

Is Super Saver Travel Safe?

Yes, Super Saver Travel is safe. The company is a legitimate travel agency that has been in business for over 20 years. Super Saver Travel is also a member of the American Airlines Advantage Travel Partner Program, which means that the company is held to the same high standards as American Airlines.

What Are the Pros and Cons of Using Super Saver Travel?

There are a number of pros and cons to using Super Saver Travel. Some of the pros include:

• Low prices: Super Saver Travel offers some of the lowest prices on flights.
• Wide selection of flights: Super Saver Travel offers a wide selection of flights from a variety of airlines.
• Flexible booking policies: Super Saver Travel offers flexible booking policies, so you can change or cancel your flight without any penalty.
• 24/7 customer service: Super Saver Travel offers 24/7 customer service, so you can always get help if you need it.

Some of the cons of using Super Saver Travel include:

• Some fees may apply: There may be some additional fees associated with your flight, such as baggage fees or fuel surcharges.
• Not all airlines are available: Super Saver Travel does not offer flights from all airlines.
• Flights may not be as direct as with other airlines: Super Saver Travel may not offer flights that are as direct as those offered by other airlines.

Overall, Super Saver Travel is a legitimate travel agency that offers some of the lowest prices on flights. However, there are some fees that may apply and not all airlines are available.

3.5-star rating on Trustpilot

Super Saver Travel has a 3.5-star rating on Trustpilot, which is based on over 1,000 reviews. The reviews are generally positive, with customers praising the company’s low prices and wide selection of flights. However, there are also some negative reviews, with customers complaining about the company’s hidden fees and poor customer service.

Here are some of the positive reviews of Super Saver Travel on Trustpilot:

• “I found a great deal on a flight to Europe using Super Saver Travel. The prices were very competitive and the customer service was excellent. I would definitely recommend this company to anyone looking for a cheap flight.”
• “I’ve used Super Saver Travel for several years and I’ve always been happy with the service. The prices are always great and the flights are always on time. I would definitely recommend this company to anyone looking for a good deal on a flight.”

Here are some of the negative reviews of Super Saver Travel on Trustpilot:

• “I booked a flight with Super Saver Travel and I was charged a lot of hidden fees. The total cost of the flight was much higher than what I had originally thought. I would not recommend this company to anyone.”
• “I tried to cancel my flight with Super Saver Travel and they were very difficult to deal with. They kept giving me the runaround and I eventually had to cancel the flight myself. I would not recommend this company to anyone.”

Overall, Super Saver Travel has a mixed reputation on Trustpilot. The company has a 3.5-star rating, but there are both positive and negative reviews.

4.Pros and Cons of Using Super Saver Travel

Super Saver Travel is a legitimate travel agency that has been in business for over 20 years. The company is accredited by the Better Business Bureau and has an A+ rating. Super Saver Travel offers a wide variety of travel services, including flights, hotels, car rentals, and cruises. The company also offers a variety of discounts and promotions.

What are some of the benefits of using Super Saver Travel?

There are many benefits to using Super Saver Travel, including:

• Convenience: Super Saver Travel offers a convenient way to book all of your travel arrangements in one place. You can compare prices from different airlines and hotels, and you can book your flights, hotels, and car rentals all at the same time.
• Discounts: Super Saver Travel offers a variety of discounts on flights, hotels, and car rentals. You can save money by booking your travel through Super Saver Travel.
• Expert advice: Super Saver Travel has a team of experienced travel agents who can help you plan your trip and find the best deals. The agents can answer your questions and help you find the perfect travel arrangements for your needs.

What are some of the concerns about using Super Saver Travel?

There are a few concerns about using Super Saver Travel, including:

• Some customers have reported problems with customer service. Some customers have complained that they have had difficulty reaching customer service representatives, and that they have not been able to resolve their issues.
• Some customers have reported that they have received incorrect or misleading information from Super Saver Travel agents. Some customers have reported that they have been given incorrect information about the prices of flights, hotels, or car rentals.
• Some customers have reported that they have been charged hidden fees by Super Saver Travel. Some customers have reported that they have been charged hidden fees for things like cancellation fees or baggage fees.

Is Super Saver Travel safe?

Yes, Super Saver Travel is a safe and legitimate travel agency. The company is accredited by the Better Business Bureau and has an A+ rating. Super Saver Travel has been in business for over 20 years and has a long history of providing excellent customer service.

How can I find out more about Super Saver Travel?

You can find out more about Super Saver Travel by visiting the company’s website at www.supersavertravel.com. You can also call the company at 1-800-455-1212 or email them at [email protected] .

Super Saver Travel is a legitimate travel agency that offers a variety of discounts on flights, hotels, and other travel expenses. However, it is important to note that the company does not always have the best prices available, and it is always a good idea to compare prices with other travel agencies before booking. Additionally, Super Saver Travel does not offer as many travel options as some other agencies, so it may not be the best choice for travelers who are looking for a wide variety of destinations to choose from. Overall, Super Saver Travel is a reliable and trustworthy travel agency that can help you save money on your next trip.

Author Profile

Latest entries

• January 19, 2024 Hiking How to Lace Hiking Boots for a Perfect Fit
• January 19, 2024 Camping How to Dispose of Camping Propane Tanks the Right Way
• January 19, 2024 Traveling Information Is Buffalo Still Under Travel Ban? (Updated for 2023)
• January 19, 2024 Cruise/Cruising Which Carnival Cruise Is Best for Families?

Suggested companies

Lastminute.com.

Supersaver   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 1.7.

8,329 total

Most relevant

Not even worth one star

Not even worth one star, absolutely terrible. Have reached out to them 10 times about changing my name on the booking, I have provided twice a copy of my passport, I was refused the name change EVEN when I paid. And I never saw the money back. NEVER EVER use this service, complete disappointment,

Date of experience : May 15, 2024

Supersaver didn’t let us know about the flight changes!

Hello every who reads this text ! Supersaver is one the worst travel agency what I have ever experienced traveling with. On 10 July 2024 had 7 return tickets from München airport to Doha in Qatar and from there to Tehran. One month before our trip I had asked this supersaver to bring some name corrections in our passport and they accepted to do that free of charges. Although I have contacted them repeatedly to do so, every time they promised that some body from this airline would contact me to make sure that name correction is done on time and we can fly without being worried at the airport. But no body contacted us , so disappointing! The Last two weeks I contacted them twice every day and they kept only promising , but there was any practical solution. As Last week before taking flight they surprisingly asked for €80 to do the name corrections. To make short I paid the money and supersaver promised me that till tomorrow the problem is solved and we can go to the airport conveniently. Afterwards There was no any confirmation of the name correction yet. As the last action and out of frustration I called the qatar airline explained the problem and to make sure if I could take my flight . Qatar airline just at the same time brought the name correction and told me why I had paid €80 to supersaver where I booked my tickets?!!! Finally I could flight from München airport to my destination comfortably and enjoyed the rest of my summer vacation. On 06-August -2024 at 22:45 pm we had to return back on the same route, From Tehran to Doha and from there to München. We all went 3 hours before the flight to Tehran airport with children and all belongings . But surprisingly there no any sigh of Qatar airway and nor information about it. I started searching the flight and asking for information showing our tickets to all information desks. They told us that there wil be no Qatar airline flights at 22:45 pm registered on the same day . I went to Qatar airline office but it was closed unfortunately. Via telephone call qatar airways told us that they had informed the supersaver three days ago about the new flight schedule. Finally The airport information desks asked us to leave the airport and contact to supersaver to ask the reason. We booked a hotel with the hope that tomorrow will ask the supersaver why didn’t let us know about the flight schedule and changes . Tomorrow We explained everything to supersaver and asked them why they didn’t let us know about the changes and that we were left behind ??!!! They had no any answers accept to promise us again to check everything with the higher office and let us know . We stayed one week in the same hotel and every day talking to supersaver to refund or to issue new tickets so that we could return back. Every day they were apologizing and promising to solve the problems and rebook tickets to help us return back to home. After one we got really disappointed and frustrated and knew it for sure that supersaver was playing a dirty game with us and deceiving us. I booked 7 tickets with Pegasus ( Turkish airline for 12 August 2024 we finally could afford to come back to Istanbul and then Stuttgart in Germany. I had to pay € 1500 tickets for 7 people and €450 for our suitcases apart to be brought with cargo. And finally paid €445 extra at the Amsterdam airport after a week to receive our suitcases. I had the worst experience with this supersaver especially that they lie and deceive the customers and feel no responsibility and has no commitment against the customers. After all I contacted them repeatedly to refund explaining all the problems . They still promise to sue the case and let us know and still nothing. We all 7 people never recommend this travel agency to any body who wants book ticket with this agency . They have no commitments nor responsibility and even no humanitarian feelings about the customers . I hope my bad experience with supersaver helps the rest to make a better choice and make think twice before booking tickets and a lesson for every customer and travelers. NEVER PERCHASE TICKETS WITH SUPERSAVER) . You wil regret some where . Supersaver is money deceiver ! I’m planning to ask compensation via a lawyer … I hope everyone who is victimized takes action together against this scammer!

Date of experience : August 06, 2024

THIS IS A TOTAL SCAMM

THIS IS A TOTAL SCAMM! Please don't buy any tickets via Supersaver. You can't get in contact with them and if you finally do they postpone and delay any help for as long as they can till a point where you as a customer just let go...tired.. when all you want is a peacefull holiday.

Date of experience : August 26, 2024

Better than expected! Highly recommend.

I was really concerned after reading all the negatives reviews about Supersaver, I even thought our tickets do not even exist.. But I must say Supersaver worked perfectly fine for us. First, we've got a better deal than booking through the airline website, second we had to cancel the second leg of our trip, and Supersaver refunded us less than 24hours after the initial flight date. No need to call them we just used their chat-box on their website. Working really good 5/5!

Date of experience : June 08, 2024

Never book your flight through these…

Never book your flight through these guys, they claim 0 responsibility and you loose all your money. They even sell flights with not enough transfer time between them and take 0 responsibility.

Date of experience : July 30, 2024

they didn't deserve one star. it should be minus. customer service is just non-existent. nobody knows anything. I cannot get my money back.... never again

Date of experience : December 08, 2023

Horrible organisation

Waiting on a refund for 8 months (and counting). Customer service is useless. Nobody is taking responsibility. Terrible company you do not want to do business with.

Date of experience : August 17, 2024

Flight was cancelled and I wanted my…

Flight was cancelled and I wanted my ticket to be reimbursed. This was over 6 months ago. I have not received any money back from SuperSaver, even though Supersaver sets the expectation of 2 weeks. Support department only gives some empathy and apparently they have a large number of refunds to deal with. 6 months is still very excessive. From outside it looks like this company is in some serious financial trouble, or at the very least does not have the employees to be able to deal with the workload. Would not book ever again via SuperSaver as your ticket refund cannot be guaranteed.

Date of experience : July 14, 2024

I have deleted my first damning review of Supersaver as the customer service was appalling and they basically ignored me for 3 days in which time we had to book a new ticket. HOWEVER after contacting the head office in Norway the problem was quickly resolved and a refund paid. so 5 stars for the head office team 0 stars for the Indian call center customer service.

Date of experience : June 04, 2024

SCAM, STAY AWAY

I read the warning signs of other people and ignored them. I thought it wouldn't happen to me. Now, I got BURNED, too. This company is a SCAM, STAY AWAY. 1. I paid for luggage, but no paid luggage appeared in my itinerary. go explain it to the airline now... 2. I ordered a ticket for a kid, but he appears as an adult in the airline's itinerary. Who knows what will happen at the airport? 3. OK, mistakes happen, right? This is what customer support is for. So, I explained all that to the company's customer support in the chat, and after 20 minutes, they just hung up on me (stopped responding). Extremely rude. LAST TIME I BOOK WITH THEM,

Date of experience : July 20, 2024

Supersaver is a SCAM and a FRAUD.

I would give a zero star to this scam company. They claim to refund your tickets in case of cancellation and do absolutely nothing. Fortunately we have managed to get a large amount from the airline, but Supersaver does absolutely nothing. They keep their commission for 0 service/product and block your account once they decide they had enough of you. Also they hide behind some vague conditions, while the airline (so called partner of this dubious company) claim due to unforseen conditions not obliged to compensate or assist you. Be aware that your cancellation insurance will probably not cover such cases. We have learnt the hard way: from now on not with Supersaver nor Etraveligroup, and paying with credit card, because those companies invent ways to get away with their responsibilities.These are third world countries practices, unbelievable that they still operate in such ways in Europe.

Date of experience : July 19, 2024

Big lying company

Big lying company. Filled with Indian telemarketing people. Do not listen at all, speak very bad English. Promise things, even In chat but never follow through in their promises. Connected to supersaver.nl and gotogate . One big scam company. Do not trust anything of them. When you have troubles they f.. you over

Date of experience : May 13, 2024

Stay a mile away from them!

Save your money and your mental peace!! After I booked a flight with them, I received an email with a receipt of the transaction but no ticket, when contacted customer care I was told it’s takes more than 8 hours to issue a ticket 😳 I was shocked and confused.. I kept asking for more info as my flight was in 2 days and I can’t keep waiting. When I asked them for a PNR number so I’m assured my booking is confirmed. I receive an email that my ticket has been cancelled for unforeseen reasons. 😳😳😠😠 speechless! My money is deducted and I’m not sure if I will get it back and I need to look for another flight last minute. This is absolutely shocking and unacceptable. How are they even allowed to operate!! They will get a legal notice from my lawyers soon.

Date of experience : July 05, 2024

Incompetent

Incompetent, cheap labor and no responsibilities. You will lose money on this travel agency and you have been warned. Stay away from them. Given vouchers will cost more than your original tickets. They will tell you it’s the airlines you need to contact to. They will cancel your flight if you make any changes and they have standard and irrelevant answers when you email them even if you write an essay to explaining your problems. Waste of time

Date of experience : April 10, 2024

These guys will give you headache.

As others mention these guys will make you issues with flight cancellations and refunds. Was forced to make a visa chargeback , no refund received after 4months and they simply don't care nor are prepared to help. Do yourself a favour and book elsewhere for only a few more euros. Really not worth the hassle and problems you will have.

Date of experience : May 14, 2024

Booking a flight with supersaver will crash your bank account

We booked a flight with this organisation and this got cancelled. In their terms and conditions they say that they pay back 100% of the payed amount. However after a couple of weeks we still got 0% payed back because they where busy. So we turned to the airline who payed back most of the amount but not everything. Also after this supersaver is kind on the phone but says case closed

Date of experience : April 19, 2024

It's a 5 from me!

We booked through the website despite bad reviews thinking we surely wouldn't cancel the flight and therefore wouldn't have to have any contact with the company. But it happened one of us got sick and we had to cancel the flight and get a refund through the 7€ insurance that was provided by supersaver. We were positively suprised. Refund came through in 7 days for the both of us even though only one was sick and we aren't related. No questions were asked. Would book again!

Date of experience : December 29, 2023

I’ve paid 3 tickets and went wrong

Update: I’ve send Skyscanner the issue May 31th and today Etraveli (June 3th) send the payment back to my bankaccount. Thank you Martina for your excellent help and support!! Never again Etraveli/Supersaver for us. I’ve paid 3 tickets and went wrong. My bankaccount was charged for €453,99 by Etraveli but they told me that they didn’t received the payment. I’ve talk so far with 3 people (Ngyuen, Kieu and Sanhat) via the chat and no solution. Book not via Supersaver/etraveli, it’s a mess! Bank advice my to go to the police for fraud and theft.

Date of experience : May 29, 2024

Worst company ever

Worst company ever; don't ever book there. 0 accountability, there response is always to ask the flight operator. Its nonsense. PLEASE DONT BOOK ANYTHING OVER THERE.

Date of experience : May 31, 2024

Supersaver is not Safe for you!!

Supersaver is not Safe for your pocket!! I booked my flight and after 6 months it got cancelled. When I ask for refund they took almost 2 months and deduct extra for administrative cost. It's even hard to reach them. Useless company. They even do not deserve 1 star.

Date of experience : July 25, 2023

Förslag på företag

Flightnetwork.com.

Supersavertravel.se   Omdömen

I kategorin Söksida för flygresor

Besök denna webbplats

Företagets aktiviteter Se alla

Skriv ett omdöme

Omdömen 1,9.

Totalt 25 271

Sortera efter :

Mest relevanta

Fraud 24-7!

Enda gånge som du möjligtvis kommer att vara nöjd med detta bolag är om det inte sker några ändringar. Om så sker kan du vara helt säker på att du blir scammad. Köp inget av detta bolag. Boka direkt med flygbolaget istället.

Upplevelsen ägde rum : 16 september 2024

Scam/Fakesaver

Kan skriva kapitel på hur dåligt bolaget hanterar och lurar en som kund. Betalde 14k för 2 passagerare med förmåner som premium chatt och ombokningsbara biljetter. Vi har förlängt resan med en vecka och var tvungna att betala 4000 kr extra. Min vän hade en familje vän som gick bort och behöver återvända tidigare hem. När vi kontaktar kundtjänst ville dom ha ytterligare avgift på 1965 kr som man inte fick någon bekräftelse på. När man kontaktar dom säger dom att flygbolaget priser har höjts och vi behöver betala ännu en mellan skillnad på 1443,33 kr till. När vi betalt detta har dom ännu en gång avbrutit och höjt men helt plötsligt vet dom inte vad kostnaden är. Är på resa men har stress med detta flygbolag som tar fram priser från sina arslen. Har pratat med 8 agenter som är helt värdelöst med att hjälpa. Boka aldrig genom detta bolag FAKESAVER/SCAM

Upplevelsen ägde rum : 01 september 2024

Priset steg efter bokning

Bokade Arlanda London ToR, och betalade via Trystly. Efter att via Trustly ha loggat in till min Bank och godkänt betalningen 1820:-, fick jag upp ett meddelande om att min resa nu hade stigit i pris till 6240:- !!?? 1820:- hade alltså dragits från mitt Nordeakonto, men resan blev inte bokad. En stund senare återfördes mina 1820:-. Har Nu provat att boka flera alternativ, och oftast höjs priset pga "hög efterfrågan" redan i sista steget innan betalning. Supersavertravel känns 100% osäkert

Upplevelsen ägde rum : 06 september 2024

Det finns ingen trovärdighet i affären

Det finns ingen trovärdighet i affären. De ger dig felaktig information. De säljer falska förmåner som inte är verkliga. De lurade mig och lurade mig på mer än halva biljettens värde.

Upplevelsen ägde rum : 07 september 2024

Flygbolaget inställde min resa och…

Flygbolaget inställde min resa och skulle få återbetalning. Men det har gått ca 4 månader och ingen återbetalning har skett. Varje gång jag kontaktar de så säger de att det kommer en återbetalning. Men hittills har inte fått något.

Upplevelsen ägde rum : 23 maj 2024

Jag bokade en resa våren 2024 men…

Jag bokade en resa våren 2024 men avbokade inom en timme då jag insåg ett de var ca 3000 kr dyrare än flygbolaget för samma resa. Enl flygbolagets bestämmelser kan man avboka om detta sker inom ett dygn och få pengarna tillbaka. Supersavertravel bekräftade avbokningen och uppgav att pengarna skulle återbetalas inom 1-2 veckor. Det har nu gått 1 månad utan att pengarna betalats. Jag ringde på det svenska numret där en automatisk röst meddelade att man inte tog emot förfrågningar om återbetalningar. Jag prövade då chatten som inte gick att kommunicera med, den kopplade då vidare till en person som bekräftade att det skulle ske en återbetalning. Den har fortfarande inte kommit.

Upplevelsen ägde rum : 27 augusti 2024

Ett riktigt dåligt företag som luras

Ett riktigt dåligt företag som luras. Erbjuder ibland billigast pris via sökmotorer för att det sedan inte ska funka att betala varken via Trustly eller bankkort. Ringer man kundtjänst säger de att det är märkligt och de ska kolla upp. Hänt fler ggr. De ljuger alltså. Köp inte via dem. Undvik dem!

Upplevelsen ägde rum : 10 augusti 2024

Mkt dåligt usel sida ,lurar kunderna…

Mkt dåligt usel sida ,lurar kunderna sällan man kan få kontakt per telefon samt chat är primitiv dåligt ofta robot som chattar med dig , var mkt försiktig att boka via superavertravel och ej betala via Klarna då får du aldrig pengarna tillbaka även om du har avbokat samma dag några minuter efter att en betalning utfört då superavertravel säger att det är flygbolagets policy att inte betala pengarna tillbaka nedan flygbolaget säger annat , superavertravel lurar dig med billiga alternativ men slutändan blir tre dubbelt dyrare

Upplevelsen ägde rum : 17 juni 2024

Instruktionerna för online-incheckning…

Instruktionerna för online-incheckning fungerade inte så vi blev hänvisade till incheckning på flygplatsen där vi fick betala extra för incheckning. I incheckning på flygplatsen säger dom att vi skulle ha checkat in på flygbolagets hemsida, inte på Mytrip som Supersavertravel instruerat om. Detts medförde att vår kostnad för flyget ökade med 35% och Supersavertravel tar inte ansvar för den felaktiga infon utan hänvisar till att de inte kan hjälpa att flygbolaget tar avgift för incheckning på plats

Upplevelsen ägde rum : 05 juni 2024

Helt opålitliga

Helt opålitliga, gick inte å boka med klarna men plötsligt fick man en faktura. Fick ingen bokningsbekräftelse från supersaver utan bara en faktura från klarna, kan inte skicka en bekräftelse som alla andra eller? Helt inkompetent ”företag”. Typiskt giriga människor. Värre än telefonscam från indien eller nigeria helt ärligt. Scam scam scam hahahahha hoppas ni går i konkurs.

Upplevelsen ägde rum : 17 maj 2024

Supersaver ger inte support

Köpte tur o retur av Super saver från Köpenhamn till Asien. Vår retur flyg gick via Shanghai men blev annullerad 2 dagar före avgång. Super Saver support kunde inte hjälpa oss med något. De ville ha betalt för att erbjuda ett alternativ, när jag accepterade villkoren att betala extra hade de ändå inga lösningar. Själva kunde vi se på nätet andra lösningar, men SuperSaver ville inte ta ansvar och boka dem åt oss på deras egen bekostnad. De rekommenderade oss ringa själva till det flygbolaget som biljetten var på med våra svenska mobiltelefoner. Eftersom Skype inte fungerade spenderade vi ca 70 USD i telefonkö för samtal mellan ett annat land i Asien och Kina. När det kinesiska flygbolaget svarade efter flera samtalsförsök hänvisade de tillbaka till SuperSaver. Super Saver dumpade oss helt enkelt och tog inget ansvar alls för de biljetter som de tjänade pengar på när de såldes till oss. Vi kunde till sist få hjälp genom KLM, som var mycket professionella i chatten. Men lösningen kom inte genom de telefonnummer eller de förslag som SuperSaver gav oss. Jag rekommenderar starkt att köpa biljetter direkt av europeiska flygbolag, hoppa över SuperSaver. , hoppa över kinesiska flygbolag.

Supersavertravel bokade av våra…

Jag kan ge er alla ett råd, boka aldrig med företag under svenska resegruppen AB, tex supersavertravel, dom försöker lura folk på flygbiljetter. Dom mailade oss att våra flygbiljetter är avbokade. Boka direkt med flygbolagen för då vet du det riktiga priset också. Värdelös support som skyller på flygbolagen bara om du ens lyckas få kontakt med dom. Så många som skriver detta också på nätet och i forum.

Upplevelsen ägde rum : 03 juli 2024

En mardrömsbokning

Hej! Min bokning med nämnda bolag har varit en mardröm. En resa som från början kostade ca 6 700 kronor kostar nu närmare 13 000 kr. Tillägg 900 kr för namnkorrigering som de sedan inte gör, bokar bagage för en kostnad av 3 000 kr, för att de sedan kontaktar mig för att boka själv. Varit i kontakt med företaget minst åtta gånger inom loppet av tio dagar och får olika information och svar på mina frågor. Bland annat ringde de mig mitt i natten och sa att jag skulle betala ytterligare 500 kr för bagaget, för att dagen efter ringa och säga att de betalar tillbaka 1 000 kr då de inte kunde boka bagaget! Har rest mycket i mitt liv, men aldrig varit med om något liknande.

Upplevelsen ägde rum : 12 augusti 2024

Har idag chattat med en på super saver…

Har idag chattat med en på super saver om att jag ville boka om ett flyg från Thailand till Stockholm. Utan att jag hade en omboknings bar biljett. Efter 15 min hade jag fått en ny bokning till ett mycket bra pris enl mig. Kommer alltid boka med detta bolag . Tack för all hjälp 😎

Upplevelsen ägde rum : 19 mars 2024

Utmärkt service

Lätt att få kontakt med kundtjänst som snabbt vidarebefordrade ärendet till annan support som med personligt bemötande och engagemang löste mina problem. Kontakt skedde via mail och supporten har också personligen kontaktat mig på telefon. Feedback har givits på angiven tid via telefonsamtal Ypperlig service. Tack till Therese som inte släppte taget utan såg till att jag fick hjälp hela vägen

Upplevelsen ägde rum : 21 augusti 2023

Svar från Supersavertravel.se

Hej Eva, Tack för ditt fina meddelande! Vi är väldigt glada att vår kundtjänst har gett dig ett positivt intryck! Ta hand om dig, Vänliga hälsningar, Supersavertravel team

Hade personlig kontakt med handläggare

Hade personlig kontakt med handläggare, Frida. Behövde boka av en resa med mycket kort varsel där jag fick veta att jag själv stod risken då avbokningstiden gått ut. Inget konstigt med det. Senare blev jag uppringd av frida som ville göra ett förtydligande och även rättelse då min bokning var lagd så långt i förväg så det var 4 timmarsregeln som gälde. Sjukt bra service där jag kände mig proffisgt bemött och där ni tog ansvar att allt skulle bli rätt

Upplevelsen ägde rum : 25 september 2023

Och, eländet fortsätter..

Jag har nu försökt att avboka min biljett i en vecka.. det går inte så bra. Tog kontakt med dem via chatten igår för att be dem igen av oka min biljett. Det verkar inte fungera. Jag skulle bli kontaktad av deras team om en liten stund via mail.. min uppfattning om en liten stund verkat inte den samma som deras.. detta var igår och ett dygn senare fortfarande inget team.

Upplevelsen ägde rum : 13 juli 2024

Indiya som jag pratade med hjälpte mig…

Indiya som jag pratade med hjälpte mig att avboka min resa och att jag får tillbaka 90% i form av e-kupong inom 7 dagar. Hon var väldigt trevlig och hjälpsam. Hon var även snabb med att hjälpa mig och allt gick jättebra! Tack Indiya för ett riktigt bra service!

Upplevelsen ägde rum : 20 mars 2024

Detta är ett blufföretag

Detta är ett blufföretag! Bokade resa för hela familjen till Prag. Kvällen innan hemresa upptäckte en i sällskapet att det flyg vi var bokade på inte fanns. Ringde kundtjänst och blev runtskickad till olika personer med dålig engelska som inte kunde hjälpa oss alls. Det enda de undrade var om vi ville ha pengarna tillbaka från flygbolaget. Vi fick boka en hemresa själv för 6 personer a 19000 kr.

Upplevelsen ägde rum : 12 juli 2024

Ren och skär Scam

Ren och skär Scam. Oseriöst bolag som inte har någon seriös kundtjänst. Vi önskade att lägga till ett spädbarn - vilket enligt flygbolaget inte skall vara något problem. Vi fick till och med direktnummer för Supersavertravel att ringa till flygbolaget för att få hjälp. Problemen fortsatte då Supersavertravel önskade kopia på pass trots att det inte behövdes. Därtill menade man att det var upp till flygbolaget att bekräfta bokningen, vilket var en direkt lögn. Vi var i kontakt med flygbolaget x flera som dementerade uppgifterna och gång på gång gav Supersavertravel direknummer ifall de behövde hjälp. Vi hade kontakt x flera i chatten där vi bollades runt, därtill telefoniskt kontakt som inte renderade någonting. Till slut satte sig bolaget bara på tvären och vår resa till ställas in med åtskilliga tusenlappar som brunnit inne. Jag rekommenderar ingen, absolut ingen, att boka via detta företag. Håll er så långt borta som möjligt!

Upplevelsen ägde rum : 14 september 2023

Suggested companies

Flightnetwork.com.

Supersavertravel.se   Reviews

In the Flights Search Site category

Visit this website

Company activity See all

Write a review

Reviews 1.9.

25,271 total

Most relevant

Shame Supersaver travel.

Shame Supersaver travel. You guys have taken the money and didn’t issue the tickets which leads to automatic cancellation of the booking. You are now asking me to contact the airline directly for refund or rebooking… WHY? Where is your responsibility? I contacted 12 times atleast and no agent gives the right information. I have a travel date for May 29th, either manage the situation or refund the money equivalent to the rebooking.

Date of experience : 19 April 2023

Reply from Supersavertravel.se

Hello Pooja Gulati, We are sorry to hear about your experience. Schedule changes are a change that the airline makes, we only receive information from the airline with a proposal for new times, new flight route or a refund offer. You can also get help with schedule changes directly with the airline. Alternatively, we can apply for a refund if the airline accepts it. You can also chat with us for more information related to your time change. Best regards, Supersavertravel team

What are they for?!

I honestly don't understand what their purpose was other than to cost more money. They are difficult to get hold of, and could rarely answer my questions. I saw that they had support in my native language, good I thought! But no, for what I wanted help with, they connected me to English support, so I sat in a long queue unnecessarily. My one flight was rebooked, then I automatically got another one which meant a 30h layover. I went in and checked there were other plans with significantly shorter time. So in order to book one of them, I had to pay.

Date of experience : 26 March 2023

Hello Mr.Adolfsson, Schedule changes are a change that the airline makes, we only receive information from the airline with a proposal for new times, new flight route or a refund offer. You can also get help with schedule changes directly with the airline. Alternatively, we can apply for a refund if the airline accepts it. You can also chat with us for more information related to your time change. If you have problem to talk to our team you can chat with them on our website. Best regards, Supersavertravel team

Boycott /Cancel these Thieves..

They literally stole my money after the Airline Cancelled my flight for no Reason... Everyone reading this and Thousands of other Negative Reviews on Google, Reddit etc. Needs to Boycott this SCAM Company.. Share your Horrible Experience and together we will Cancel this Company... I for one will never stop revealing the Thievery of SuperScammerTravel. Se.. I am going to start a new web site dedicated to revealing the injustices and lives that this company has ruined.. Congratulations, you now have another thorn in your side based on your Scam policy...UPDATE to Reply:It's not been handled.. The Airline refunded the full amount and you kept it... Modern day robbery.. If it walks like a duck, Quaks like a duck well then its a duck.. Your just polite liars..

Date of experience : 15 October 2022

Hi! We can see that you have already been in contact with our customer service and have been informed that your refund has been handled. This is the refundable amount as it was confirmed by the airline and our own terms and conditions. If you believe that your case has been handled incorrectly, it is of course your full right to have your case assessed by an independent body. Kind Regards, Supersavertravel team

After claiming that I put worng last…

Max Mathias Hedlund driving SCAM company! After SuperSaver claimed that I put worng last name I was forced to buy a new ticket 1100 $USD and SuperSaver claimed that AirCanad will not refund. After contacting AirCanda, got the response: "there is solution buy a new ticket and we/AirCanada refund you" SuperSaver claimed that AirCanda will not refund. I forced them to get back to AirCnada and sort out. End of May, AirCanda has made payment to SuperSaver. Firstline support put escalation internally to get this resolved. and they still caliming I should wait it will come. AND I can assure the there a big suspicion that Supersave did intentionaly change the last name that claimin I put worng last name! AVOID THIS COMPANY if you dont want your trevell get destroyed!

Date of experience : 13 June 2023

Hello HB, We are sorry for your bad experience with our customer service and find it very sad to hear. Since you have not attached your order number to your review I can not take a look into what has happened in your case. However, trust that the support and our economy department works as fast as they can to provide the quickest assistance and solvation of your errand. Best regards, Supersavertravel team

If looking for extremely BAD service, look no further!

Do not expect any customer service, from Super Saver Travel. It will take you hours to get through, and when you do get through, it still takes a long time and the service is really poor. From my experience I would rather pay a company you can relay on and who you can contact for service. This company just want to suck you in and then they overcharge you. If possible to provide anything less than 1 star, this company should be first taker!

Date of experience : 15 February 2024

Stay away from hahn air and supersaver

Stay away from hahn air and supersaver We booked from supersaver operated by hahn air technology tickets from st marteen to punta cana on 8.2.2024 The flight was first at 11 then rescheduled to 9 ,… but guess what , there was no flight to punta cana, air century hadn’t even had us in their sistem for any flight , so it was just a big scam, we had to book than a direct flight to miami, cancel the hotel in punta cana, and flight from punta cana to miami , lost 1200€ Also forget to get in touch with them or email them, no way They have some chat automated boot which will help u 0 they u wait for an agent to respont and u wont get an anwser never f… scamers

Date of experience : 08 February 2024

Supersaver refused to contact airline

This Travel Agency refused to contact airline for rebooking the cancelled flights. While calling the airline ourselves, they cannot rebook it due to the booking was done by the travel agaeny. After more than 10 calls, we managed to rebook it ourselves by directly calling to the airline company’s office in the US and cost a lot of time and money in the phone call. 😡😡😡 Never book from them again! 👎

Date of experience : 30 November 2022

Hello Pei-Yu Wu, We are sorry for your bad experience with our customer service and find it very sad to hear. If the airline has cancelled your flight we can check for a refund or a new option based on the airline rules. We can can assist with a rebooking we can contact the airline if we have not got any other information. Since you have not provided an order- /booking number in the review we can not see what has happened in your case. Best regards, Supersavertravel team

Not a professional service

I booked a single ticket with two different flights (operated by two different airlines companies). The combination is made and recommended by Supersavertravel.se, not by my choice. All information is shown in one single ticket with one ticket number, but two PNRs. When I asked if I will be given all the boarding passes at once at the departure, and if my baggage will be checked through to the final destination, the staff have no idea of it. I just wonder how you can sell such a ticket without any knowledge of it!

Date of experience : 09 October 2022

Hello Thang Le Duc, We are sorry for your bad experience with our customer service and find it very sad to hear. If you have a one way ticket with to different airlines and different PNR´s the check in needs to be done per flight and the baggage needs to be checked in in every transfer or if we give you another information in the order confirmation email. Hope this clarify. Best regards, Supersavertravel team

Best to avoid

Best to avoid. Yes tickets might be cheaper, but just a few days before departure they will change your schedule (and say the airline changed the flights) and it was really hard not to have to pay for their fault.

Date of experience : 04 May 2023

Beware of this scam company!

Beware! Avoid this scam company!!!!!! They have a system for scaming and their customer service it non existing. Bot chat more or less just answering pay what we want. Their system enters wrong name. Serious companies give 24 hrs free change. Then they offer approx 40 usd to change. And then they charge another approx 30 usd for the change. No information at all about the next. 5 hrs waiting in phone, started as nr 14. They scam and try to get people just to pay by not answering mail or phone and a bot chat answering more or less "pay what we want you to pay". Unfortunately we were rookies, didn't check reviews before ordering many flights via this scam company. Don't do the same mistake, AVOID!

Date of experience : 22 February 2023

Hi Se-Ung, We are sorry to hear that a mistake was done in the name by you during the booking process. Please allow us to note that all the bookings in our system are created automatically exactly with the information that was entered on the website by the customer. After the completion of the booking, most of the airlines do not allow an exchange in the passenger's names, so this should be clarified with us before proceeding with any actions. Kind regards Supersavertravel team

I am sensing some fraud on this website

I am sensing some fraud on this website. I bought a ticket with cancellation insurance, and then I had to cancel my flight. They sent me a voucher for "3228 SEK", but the voucher was actually for "1527 SEK". I reached out to them saying this and they told me "I had add-ons on the chosen flight and that's why it only deducts 1527 SEK". However, I even tried booking a more expensive flight without add-ons, and it still only deducted 1527 SEK. I reached out to them on their official support email (which was actually from their .co.uk website), but they didn't even bother replying to my last inquiries. Avoid this website at all costs!

Date of experience : 09 April 2023

Hello Alex, We are sorry for your bad experience with our service and find it very sad to hear. The cancellation insurance cancellation guarantee extra is a insurance that gives you 90% of the ticket price on the voucher. If you have add on products included in the ticket will they not be included in the price that you get back on the voucher. This is informed in our travel terms and conditions that it is only the ticket price that you get back on the voucher. The price that you get back on the voucher is the price that will get deducted from the new flight that you decide to buy. Best regards, Supersavertravel team

We booked a flight through Supersavertravel. Our tickets got cancelled by the airline. This was a year ago and we still havent received our. Only unhelpful excuses. This is an unreliable company that doesnt care about their customers. You will only get to speak with staff that has no power.

Hello Markus Nilsson, We take feedback seriously. Please note that we have responded correctly to all your inquiries. However, repeated requests for the same question will not be answered. Understandably, further reviews will not change the outcome of your request. Best regards, Supersavertravel team

Worst. Ever. The (chat) support was horrible. I had to wait at least five minutes for every reply. A conversation that should have taken a few minutes took an hour. When I asked to change the date of the return trip the difference was more than the whole original trip. Actually more expensive than just booking a new trip. When I pointed out a return trip that was almost the same price as my original one, they suddenly had "technical difficulties". Twenty minutes later they pretended that the new trip did not exist. Edit: Better help the day after on the phone. But my total experience is still 🤢️

Date of experience : 12 June 2023

Hello Jonas, We are sorry for your bad experience with our customer service and find it very sad to hear. In order to provide you the fastest service we offer help via chat as well as phone. We are sorry to hear this did not match your expectations. As for the rebooking cost, this is something that can differ from the original price since we have to take into consideration how fully booked the planes are for example. The prices are unfortunately something that we can not affect from our side. Best regards, Supersavertravel team

FDWNNZ Please do not book your journey with this airline, since they canceled my flight on July 1st and I have not received a refund despite the fact that the flight was canceled two months ago. When I question when I will receive my money back, they always respond with the same thing: "Miss, you must wait; we do not know when you will receive your money back!" Sooo bad I recommend no one to book with this airline!!!!

Date of experience : 03 September 2022

Hello, We understand your frustration regarding your refund and apologize for the time you have to wait. We would like to inform you that an application for a refund must be authorized by the airline before we can start handling the refund back to you. Unfortunately, we can not determine or estimate the time it takes for the airline to approve our application as the handling time from the airlines changes depending on their workflow. A longer handling time than normal also applies on our part as we receive an incredibly large amount of refund applications. We handle all requests after the date of submission and if the airline / airlines have refunded the money to us, we will of course let you know when it is your turn to be refunded. Best regards, Supersavertravel team

Can't get refund

I've booked a ticket, then realised that I booked it wrong date, the system allowed me to cancel ticket and said that they will refund my money with some deduction in 5-7 business day.However whenever I call or reach out them via chat, the only thing they say is that they have high demand to refund and they will process my request sometime ! They do not help me at all. It was a mistake to use this company, I will not do it again and I do not recommend anyone..I think they just hope people forget their money.

Date of experience : 27 March 2023

Hi, Thank you for your feedback. We understand your frustration regarding your refund and apologize for the time you have had to wait. As we receive an incredible number of refund applications, the handling time on our part has been extended. We work as efficiently as we can to handle these refunds. Thank you for your patience. Kind Regards, Supersavertravel team

DO NOT USE this company

DO NOT USE this company. One of our flights was cancelled by the airline. The airline refunded the money to Supersavertravel and they still have not refunded the money to us, despite e mails and phone calls. As a result of this experience we now book direct with the airline even though its extra money.

Date of experience : 19 July 2022

Hi, Thank you for your feedback. The reference number you have linked to your review is of a different type than the ones we use in order system. For this reason, we are not able to tell what has happened to your you're booking, as it looks like you have booked your trip through a different travel agency. Best regards, Supersavertravel team

Order number - Where is the refund?

My order number is - I've contacted support team every day for the last 3 weeks, and they are telling me that the refund has been received by the airline and should be with me within a day. But no refund in sight!!! SCAM! STAY AWAY! Fix my refund now, and just send the money or I will contact ARN for illegal activities and theft by a company.

Date of experience : 09 March 2023

Hello Jonathan Schnaider, We are sorry for your bad experience with our customer service. We understand your frustration regarding your refund and apologize for the time you have had to wait. As we receive an incredible number of refund applications, the handling time on our part has been extended. We work as efficiently as we can to handle these refunds. Thank you for your patience. Please refrain from publicly sharing your order number, as your information and order might be compromised. Best regards, Supersavertravel team

It is really a fraud company

It is really a fraud company. Its been 48 hours and have not got any confirmation on my new flight after rescheduling the original one. Agent promised to reach back to me but haven’t heard anything. I am very close to filling a complaint and take actions against them so that they can not befool others.

Date of experience : 26 June 2023

Hello Lukas, We can see that your case lies with our support department who investigates your rebooking case. As soon as your errand has been done handling the support team will reach out to you. We understand that it might be difficult to wait but trust that we are working as fast as we can and you will be contacted. Thank you for your patience. Best regards, Supersavertravel team

I booked a hotel for two nights and…

I booked a hotel for two nights and received online confirmation after giving all my credit card and profile information. I started getting texts the next day only to say I still need to book. I called the hotel directly and they have no reservation for me. I am highly suspicious after giving confidential information to book the hotel.

Date of experience : 05 November 2022

Hi Roxanne, Thank you for your message. We are a travel agency for flight bookings and we are not dealing with hotel booking. Looks like you wrote your review on the wrong website. Kind regards Supersavertravel team

They sponsored my vacation by their…

They sponsored my vacation by their genuine service.They helped us to change reservations in the highest season and responded responsibly to our queries and demands.

Date of experience : 17 July 2022

Hello Tarek, Thank you for your message. Nice to hear that you had a great experience with us. Take care. Best regards, Supersavertravel team

Suggested companies

Supersavertravel.se, flightnetwork.com.

Supersaver / Supersavertravel   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 1.3.

Most relevant

Problem solved - Luggage

We had an issue with luggage purchased and not recognized by the airline company. It was fixed by Supersaver, they refunded the amount.

Date of experience : 31 July 2024

An appallingly unprofessional company

An appallingly unprofessional company - maybe even fraudulent. Failed to book seats on four long haul flights to Australia. Failed to provide refund - SEK5000 (after one year of trying). Failed to provide information on why they refuse to pay. Totally unhelpful customer service - they just tell me to ‘be patient’ - their ‘dedicated team’ is ‘working on it’. Total crap. How can companies like this be allowed to continue trading?

Date of experience : 04 December 2023

Vilseledande SMS för fast track

Fick detta SMS nyligen : ARN airport security: delay expected on 16-Mar. Avoid waiting in the line and skip the queue with FASTTRACK: Sedan fick jag samma SMS för hemresan. Känns vilseledande, eftersom de får det att låta som någonting de precis har fått reda på, trots att den skickas per automatik innan 24 timmar.

Date of experience : 15 March 2023

I booked tickets for my family of five from Copenhagen to Thailand. Price was 25000DKK and when receiving the confirmation email they had charged 30220DKK. More than 5000DKK more. The only reason I bought them on Supersaver was due to the price. Customer service let me know that prices change all the time and in no way offered to help fix. However, when checking the minute after I received the confirmation email, Supersaver still offered the tickets at 25000 DKK.

Date of experience : 31 March 2024

Scam Company

It was the worst booking experience ever. They stole my money, which is equivalent to 1600 $ openly and rudely. They can answer the customer service phone, but you will not be able to understand what they are saying because of their speed of speaking, and you will never be able to recover what was stolen. Scammers and thieves

Date of experience : 22 December 2023

Worst customer support ever

At this moment I have spent 15h+ trying to reach them (and talking to them) regarding money back for 2 tickets to South Africa. Our airline (EA) has given us thumbs up for refund, but we can't get supersavertravel to make the refund happen. They're just playing slow, telling us to send the same information over and over again... I'll N E V E R use their so called "services" again.

Date of experience : 13 September 2021

I have booked a flight with a Turkish…

I have booked a flight with a Turkish airlines through Supersaver. Then due to unforeseen circumstances I canceled it within the first 24 hours. I have received an email that the refund will be processed and paid within 1-2 weeks.It has been a month and no refund made yet. Scam ,they still owed me 15000 Sek. Indian customer service hang the phone and pretend that the line is cutting.Hilarious.Very unprofessional

Date of experience : 11 April 2023

At your own risk...

Had to cancel due to covid 2020 restrictions. Was incredibly difficult to get in contact with them. After almost 1/2 an hour held online (i guess yo many cases like mine) i got to contact someone from a call center at India who was very respectful and patience but who barely gave me any information and just kept repeating their "learned lines" of what to say to customers. It was uncertain i was going to get my refund despite paying 90€ extra on insurance for this purpose! 3 months later i got my refund although Insurance and "administration costs" were deducted. Works well if no issues but otherwise it's a hassle to get money back!

Date of experience : 20 March 2021

Just an advice

Just a word of advice: don't even think about paying the fee for the rebooking option. It's completely useless. I tried to rebook my flight for a month and I always got an offer that doubled the original cost at the very least; even checking possible future flights (7 months after the original flight) through the SuperSaver website. The final cost of the rebooking makes no sense.

Date of experience : 14 March 2023

Terrible service

This is regarding refund of the booked travel in April 2020 - ref. LIS7VA. I have regularly checked the status on the link provided by Supersaver which shows the status unchanged for the last 4 months as” waiting for response from Swissair “. I have corresponded with Swissair and they have informed me that they have cleared all claims. The service given by Supersavers has been awfully unsatisfying while that by Swissair has been highly commendable. Please wake up Supersaver and show some action!

Date of experience : 21 June 2021

Doggy company with rubbish Customer…

Doggy company with rubbish Customer Service. My flight schedule has been changed and 3 months later I didn't get any information about that. I made a double check with my ticket when I realized the changing.I had to buy new ticket for 3 times higher price. The customer service said: we sent email to you. It's a big lie I think. They doesn't want to send me the email copy. I've asked: all proof about the communication, the manager's name and email contact, office address in UK, They said: we couldn't provide any proof and any other details. So they're a fraud company. DONT USE THIS COMPANY!!!!!!

Date of experience : 09 November 2023

I HAD TO CHANGE MY FLIGHT

I HAD TO CHANGE MY FLIGHT EVERYTHING DONE ON LINE WITH SPEEDY SERVICE I WHERE LUCKY TO CONTACT AN AGENT OF THE COMPANY WHO CARED AN DID HER JOB WELL 10 OUT OF 10 FOUND THIS COMPANY GOOD AT ALL TIMES OLD MAN TRAVELER

Date of experience : 11 August 2023

This is by far the worst Company i have…

This is by far the worst Company i have ever experienced. Bought a trip a month ago, 10 days ago i Got an e-mail saying one Of the flights had been canceled. Since then I have been on the phone with super saver travel everyday for more than a week, been offered several alternative flights, and got no confirmation, even though they promised to reach back to me. Now 2 days before my trip I still haven’t received anything, and they can’t provide me any flights on the days I’m available. It ended up with a request for a refund. I’ll now be taking legal action against this fraudulent company, and hopefully reaching out to enough people, so no one in the future buys from this joke of a company

Date of experience : 03 July 2023

CORRUPT COMPANY

CORRUPT COMPANY! Take legal action against them or they will never learn! They must refund if flights are canceled. Customers have a contract with them. They would not help me to call Lufthansa. I have written documentation from Lufthansa that it is SuperSaverTravel's legal obligation to refund. I have beenin contact with a consumer protection agency in Sweden that verifies this. Do not believe them when they send you back to the airline. They are lying! We all need to take action against them or we will lose our money!

Date of experience : 26 March 2020

Avoid if you can

Firstly, I had to pay twice for the checkin luggage because they didn’t book it properly and I never got a refund. Secondly, it’s the worst costumer experience ever - very long waiting queues, personnel who barely spoke english and no action for the refund. Keep away!!

Date of experience : 16 August 2021

They are a NIGHTMARE!

They are a NIGHTMARE! I spent over $1200 on a flexible flight, and when it was time to rebook it, they couldn't do it. Worst yet, you can only try two different days per call (and the wait is over an hour long for each call so you do the math). Usually, when a travel agency can't rebook it, they need to contact the airline helpdesk and the issue is resolved in 2 min. However, these people at Supersavertravel make everything SO UNNECESSARILY COMPLICATED, and I actually think I am going to lose this flight. Horrible service! Horrible, do not recommend to my worst enemy, let alone my friends.

Date of experience : 27 January 2022

Bad customer service and when you…

Bad customer service and when you finally get in touch telling me there is way I can get a refund . LINDAKAYAIAN was responsible for my reimbursement but I will not ever book with you guys again she is in Google mail

Date of experience : 08 May 2021

I bought direct flights ticket n they changed to long transit flight

I booked ticket for 26 june 2021 for Alanya to oslo direct flight w turkish airlines plus insurance flexible ticket..then turkish cancelled ...So they change my flight from direct to long transit flight..so i didnt accepted..n asked refund money..they gave refund already but they cut my money.. its not much money but i dont like wht they did.. so whats point of insurance i bought ??? Its cancel by airlines not me asked change the flight..they just thinking about profit nothing more !!!

Date of experience : 02 August 2021

Discount voucher did not work

I had a voucher worth 90% of a previous ticket that I had cancelled, and once I wanted to book another flight and use the voucher, the voucher did not work. I had to call them twice (not easy to reach) and turned out the voucher only works when you search flights directly from Supersaver (not through Momondo or Skyscanner etc). By the time I got the voucher to work, ticket prices were already 100€ higher. Overall, I find their way of conducting business shady and extremely annoying, would not recommend doing anything with Supersaver anymore.

Date of experience : 16 October 2021

Unbelievable fraudsters

I booked a British Airways [BA] flight through them in Dec 2020 and have been chasing them for a refund for 7 months. They lie to me without any respect that they have initiated a refund request but never did one as I confirmed this with BA several times. Unbelievable fraudsters.

Date of experience : 19 July 2021

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Suggested companies

Lastminute.com.

Supersaver   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 1.7.

8,329 total

Most relevant

Not even worth one star

Not even worth one star, absolutely terrible. Have reached out to them 10 times about changing my name on the booking, I have provided twice a copy of my passport, I was refused the name change EVEN when I paid. And I never saw the money back. NEVER EVER use this service, complete disappointment,

Date of experience : 15 May 2024

Supersaver didn’t let us know about the flight changes!

Hello every who reads this text ! Supersaver is one the worst travel agency what I have ever experienced traveling with. On 10 July 2024 had 7 return tickets from München airport to Doha in Qatar and from there to Tehran. One month before our trip I had asked this supersaver to bring some name corrections in our passport and they accepted to do that free of charges. Although I have contacted them repeatedly to do so, every time they promised that some body from this airline would contact me to make sure that name correction is done on time and we can fly without being worried at the airport. But no body contacted us , so disappointing! The Last two weeks I contacted them twice every day and they kept only promising , but there was any practical solution. As Last week before taking flight they surprisingly asked for €80 to do the name corrections. To make short I paid the money and supersaver promised me that till tomorrow the problem is solved and we can go to the airport conveniently. Afterwards There was no any confirmation of the name correction yet. As the last action and out of frustration I called the qatar airline explained the problem and to make sure if I could take my flight . Qatar airline just at the same time brought the name correction and told me why I had paid €80 to supersaver where I booked my tickets?!!! Finally I could flight from München airport to my destination comfortably and enjoyed the rest of my summer vacation. On 06-August -2024 at 22:45 pm we had to return back on the same route, From Tehran to Doha and from there to München. We all went 3 hours before the flight to Tehran airport with children and all belongings . But surprisingly there no any sigh of Qatar airway and nor information about it. I started searching the flight and asking for information showing our tickets to all information desks. They told us that there wil be no Qatar airline flights at 22:45 pm registered on the same day . I went to Qatar airline office but it was closed unfortunately. Via telephone call qatar airways told us that they had informed the supersaver three days ago about the new flight schedule. Finally The airport information desks asked us to leave the airport and contact to supersaver to ask the reason. We booked a hotel with the hope that tomorrow will ask the supersaver why didn’t let us know about the flight schedule and changes . Tomorrow We explained everything to supersaver and asked them why they didn’t let us know about the changes and that we were left behind ??!!! They had no any answers accept to promise us again to check everything with the higher office and let us know . We stayed one week in the same hotel and every day talking to supersaver to refund or to issue new tickets so that we could return back. Every day they were apologizing and promising to solve the problems and rebook tickets to help us return back to home. After one we got really disappointed and frustrated and knew it for sure that supersaver was playing a dirty game with us and deceiving us. I booked 7 tickets with Pegasus ( Turkish airline for 12 August 2024 we finally could afford to come back to Istanbul and then Stuttgart in Germany. I had to pay € 1500 tickets for 7 people and €450 for our suitcases apart to be brought with cargo. And finally paid €445 extra at the Amsterdam airport after a week to receive our suitcases. I had the worst experience with this supersaver especially that they lie and deceive the customers and feel no responsibility and has no commitment against the customers. After all I contacted them repeatedly to refund explaining all the problems . They still promise to sue the case and let us know and still nothing. We all 7 people never recommend this travel agency to any body who wants book ticket with this agency . They have no commitments nor responsibility and even no humanitarian feelings about the customers . I hope my bad experience with supersaver helps the rest to make a better choice and make think twice before booking tickets and a lesson for every customer and travelers. NEVER PERCHASE TICKETS WITH SUPERSAVER) . You wil regret some where . Supersaver is money deceiver ! I’m planning to ask compensation via a lawyer … I hope everyone who is victimized takes action together against this scammer!

Date of experience : 06 August 2024

THIS IS A TOTAL SCAMM

THIS IS A TOTAL SCAMM! Please don't buy any tickets via Supersaver. You can't get in contact with them and if you finally do they postpone and delay any help for as long as they can till a point where you as a customer just let go...tired.. when all you want is a peacefull holiday.

Date of experience : 26 August 2024

Better than expected! Highly recommend.

I was really concerned after reading all the negatives reviews about Supersaver, I even thought our tickets do not even exist.. But I must say Supersaver worked perfectly fine for us. First, we've got a better deal than booking through the airline website, second we had to cancel the second leg of our trip, and Supersaver refunded us less than 24hours after the initial flight date. No need to call them we just used their chat-box on their website. Working really good 5/5!

Date of experience : 08 June 2024

Never book your flight through these…

Never book your flight through these guys, they claim 0 responsibility and you loose all your money. They even sell flights with not enough transfer time between them and take 0 responsibility.

Date of experience : 30 July 2024

they didn't deserve one star. it should be minus. customer service is just non-existent. nobody knows anything. I cannot get my money back.... never again

Date of experience : 08 December 2023

Horrible organisation

Waiting on a refund for 8 months (and counting). Customer service is useless. Nobody is taking responsibility. Terrible company you do not want to do business with.

Date of experience : 17 August 2024

Flight was cancelled and I wanted my…

Flight was cancelled and I wanted my ticket to be reimbursed. This was over 6 months ago. I have not received any money back from SuperSaver, even though Supersaver sets the expectation of 2 weeks. Support department only gives some empathy and apparently they have a large number of refunds to deal with. 6 months is still very excessive. From outside it looks like this company is in some serious financial trouble, or at the very least does not have the employees to be able to deal with the workload. Would not book ever again via SuperSaver as your ticket refund cannot be guaranteed.

Date of experience : 14 July 2024

I have deleted my first damning review of Supersaver as the customer service was appalling and they basically ignored me for 3 days in which time we had to book a new ticket. HOWEVER after contacting the head office in Norway the problem was quickly resolved and a refund paid. so 5 stars for the head office team 0 stars for the Indian call center customer service.

Date of experience : 04 June 2024

SCAM, STAY AWAY

I read the warning signs of other people and ignored them. I thought it wouldn't happen to me. Now, I got BURNED, too. This company is a SCAM, STAY AWAY. 1. I paid for luggage, but no paid luggage appeared in my itinerary. go explain it to the airline now... 2. I ordered a ticket for a kid, but he appears as an adult in the airline's itinerary. Who knows what will happen at the airport? 3. OK, mistakes happen, right? This is what customer support is for. So, I explained all that to the company's customer support in the chat, and after 20 minutes, they just hung up on me (stopped responding). Extremely rude. LAST TIME I BOOK WITH THEM,

Date of experience : 20 July 2024

Supersaver is a SCAM and a FRAUD.

I would give a zero star to this scam company. They claim to refund your tickets in case of cancellation and do absolutely nothing. Fortunately we have managed to get a large amount from the airline, but Supersaver does absolutely nothing. They keep their commission for 0 service/product and block your account once they decide they had enough of you. Also they hide behind some vague conditions, while the airline (so called partner of this dubious company) claim due to unforseen conditions not obliged to compensate or assist you. Be aware that your cancellation insurance will probably not cover such cases. We have learnt the hard way: from now on not with Supersaver nor Etraveligroup, and paying with credit card, because those companies invent ways to get away with their responsibilities.These are third world countries practices, unbelievable that they still operate in such ways in Europe.

Date of experience : 19 July 2024

Big lying company

Big lying company. Filled with Indian telemarketing people. Do not listen at all, speak very bad English. Promise things, even In chat but never follow through in their promises. Connected to supersaver.nl and gotogate . One big scam company. Do not trust anything of them. When you have troubles they f.. you over

Date of experience : 13 May 2024

Stay a mile away from them!

Save your money and your mental peace!! After I booked a flight with them, I received an email with a receipt of the transaction but no ticket, when contacted customer care I was told it’s takes more than 8 hours to issue a ticket 😳 I was shocked and confused.. I kept asking for more info as my flight was in 2 days and I can’t keep waiting. When I asked them for a PNR number so I’m assured my booking is confirmed. I receive an email that my ticket has been cancelled for unforeseen reasons. 😳😳😠😠 speechless! My money is deducted and I’m not sure if I will get it back and I need to look for another flight last minute. This is absolutely shocking and unacceptable. How are they even allowed to operate!! They will get a legal notice from my lawyers soon.

Date of experience : 05 July 2024

Incompetent

Incompetent, cheap labor and no responsibilities. You will lose money on this travel agency and you have been warned. Stay away from them. Given vouchers will cost more than your original tickets. They will tell you it’s the airlines you need to contact to. They will cancel your flight if you make any changes and they have standard and irrelevant answers when you email them even if you write an essay to explaining your problems. Waste of time

Date of experience : 10 April 2024

These guys will give you headache.

As others mention these guys will make you issues with flight cancellations and refunds. Was forced to make a visa chargeback , no refund received after 4months and they simply don't care nor are prepared to help. Do yourself a favour and book elsewhere for only a few more euros. Really not worth the hassle and problems you will have.

Date of experience : 14 May 2024

Booking a flight with supersaver will crash your bank account

We booked a flight with this organisation and this got cancelled. In their terms and conditions they say that they pay back 100% of the payed amount. However after a couple of weeks we still got 0% payed back because they where busy. So we turned to the airline who payed back most of the amount but not everything. Also after this supersaver is kind on the phone but says case closed

Date of experience : 19 April 2024

It's a 5 from me!

We booked through the website despite bad reviews thinking we surely wouldn't cancel the flight and therefore wouldn't have to have any contact with the company. But it happened one of us got sick and we had to cancel the flight and get a refund through the 7€ insurance that was provided by supersaver. We were positively suprised. Refund came through in 7 days for the both of us even though only one was sick and we aren't related. No questions were asked. Would book again!

Date of experience : 29 December 2023

I’ve paid 3 tickets and went wrong

Update: I’ve send Skyscanner the issue May 31th and today Etraveli (June 3th) send the payment back to my bankaccount. Thank you Martina for your excellent help and support!! Never again Etraveli/Supersaver for us. I’ve paid 3 tickets and went wrong. My bankaccount was charged for €453,99 by Etraveli but they told me that they didn’t received the payment. I’ve talk so far with 3 people (Ngyuen, Kieu and Sanhat) via the chat and no solution. Book not via Supersaver/etraveli, it’s a mess! Bank advice my to go to the police for fraud and theft.

Date of experience : 29 May 2024

Worst company ever

Worst company ever; don't ever book there. 0 accountability, there response is always to ask the flight operator. Its nonsense. PLEASE DONT BOOK ANYTHING OVER THERE.

Date of experience : 31 May 2024

Supersaver is not Safe for you!!

Supersaver is not Safe for your pocket!! I booked my flight and after 6 months it got cancelled. When I ask for refund they took almost 2 months and deduct extra for administrative cost. It's even hard to reach them. Useless company. They even do not deserve 1 star.

Date of experience : 25 July 2023

Is Super Travel Legit? Reviews and Customer Experiences Unveiled

Super Travel is generally viewed as a legit online travel agency. It provides competitive prices and discounts. Consumer ratings average about 2.9 stars from more than 2,000 reviews. Reliability can be inconsistent. Always check cancellation policies and recent customer experiences before making a booking.

However, not all reviews are positive. Some users report challenges with customer service. They describe difficulties in obtaining refunds or modifying bookings. These issues raise concerns about the platform’s reliability. Therefore, potential users should weigh both positive and negative feedback before deciding.

Overall, the legitimacy of Super Travel appears to depend on individual experiences. Travelers are urged to read multiple reviews and consider critical factors such as pricing, customer support, and ease of use.

As we explore customer experiences further, we will dive into specific reviews. We will highlight both the commendations and complaints that could affect future travelers’ decisions about using Super Travel. This analysis aims to provide clarity, assisting readers in making informed choices.

Table of Contents

What Do Customers Really Think About Super Travel?

Customers generally express a mix of positive and negative opinions about Super Travel. Some appreciate its user-friendly platform and competitive pricing, while others cite issues with customer service and booking accuracy.

• Positive Experiences
• User-Friendly Interface
• Competitive Pricing
• Customer Service Issues
• Booking Accuracy Concerns
• Diverse Travel Options
• Loyalty Program Opinions

The variety of customer perspectives highlights key strengths and weaknesses of Super Travel.

Positive Experiences : Customers frequently report having successful trips arranged through Super Travel. They appreciate seamless processes from booking to traveling. Many users share stories of memorable experiences facilitated by the service. Positive reviews on platforms like Trustpilot indicate a high satisfaction level.

User-Friendly Interface : The platform receives accolades for its intuitive design. Users find it easy to navigate, search, and make reservations. A study by Digital Travel found 74% of travelers prefer websites that offer straightforward booking processes, and Super Travel aligns with this preference.

Competitive Pricing : Customers often mention the affordable rates offered by Super Travel. Many users compare prices with competitors and find better deals on flights and accommodations. A survey by Kayak in 2022 noted that 65% of users prioritize price when selecting a travel agency.

Customer Service Issues : A notable downside reported by users involves customer service challenges. Some customers express frustration over long wait times and unresponsive support. According to a 2023 review by J.D. Power, customer service significantly influences overall satisfaction levels in the travel industry.

Booking Accuracy Concerns : Some customers have faced issues with booking inaccuracies, such as wrong dates or miscalculated prices. Such experiences can lead to stress and dissatisfaction. A report by Phocuswright in 2021 states that booking accuracy plays a critical role in maintaining customer trust.

Diverse Travel Options : Super Travel is recognized for providing a wide range of travel options. Customers appreciate the variety of packages available, catering to different preferences and budgets. This variety allows travelers to customize their experiences effectively.

Loyalty Program Opinions : Feedback regarding Super Travel’s loyalty program is varied. Some customers feel that the benefits are worthwhile, while others believe improvements are necessary. According to a customer survey by Rewards Program Insights in 2023, only 55% of users were satisfied with loyalty offerings in the travel sector.

In summary, customer opinions about Super Travel reflect a spectrum of experiences, emphasizing both its strengths in pricing and ease of use, as well as notable areas for improvement in customer support and booking reliability.

What Positive Reviews Highlight About Super Travel’s Experiences?

Positive reviews of Super Travel highlight several key aspects of their travel experiences.

• Excellent customer service
• Diverse travel options
• Competitive pricing
• Reliable itinerary management
• High-quality accommodations

These positive reviews reflect the satisfaction of customers who appreciate various aspects of their overall travel experiences with Super Travel.

Excellent Customer Service : Positive reviews frequently mention Super Travel’s commitment to excellent customer service. Customers report quick response times and proactive communication. A survey by the American Customer Satisfaction Index (2022) indicates that travel agencies with strong customer service see a 20% increase in repeat business. For instance, client testimonials often highlight how friendly staff handled issues during their trips.

Diverse Travel Options : Customers appreciate the wide range of travel options available through Super Travel. They offer tours, packages, and customizable itineraries catering to different interests, such as adventure, relaxation, and cultural experiences. According to a report by Statista in 2023, 68% of travelers prefer agencies that can offer personalized options, which fosters a sense of satisfaction among clients.

Competitive Pricing : Many positive reviews emphasize Super Travel’s competitive pricing. Customers note that they find good value for money, especially when considering the quality of service and packages offered. A pricing analysis by Kayak (2023) shows that companies like Super Travel often provide better deals than self-planning trips, leading to positive sentiment among those who prefer convenience.

Reliable Itinerary Management : Travelers highlight the efficiency of Super Travel’s itinerary management. Customers report that their itineraries are well-organized, minimizing stress during their trips. Consistency in meeting travel schedules reflects the reliability that customers seek in travel agencies. According to a study by Travel Weekly (2023), 72% of travelers prioritize agencies that ensure a smooth travel schedule.

High-Quality Accommodations : Positive reviews consistently laud the quality of accommodations provided by Super Travel. Customers feel they are placed in comfortable and convenient hotels that enhance their travel experience. Research by J.D. Power (2023) indicates that high-quality accommodation is a significant factor in customer satisfaction, leading to a higher likelihood of returning to the travel agency for future trips.

What Negative Feedback Have Users Reported About Super Travel?

Users have reported several negative feedback points about Super Travel, including issues with customer service and unexpected fees.

• Poor customer service response times
• Unexpected additional charges or fees
• Difficulty in modifying or canceling reservations
• Issues with inaccurate booking confirmations
• Limited availability of customer support

The following explanations delve deeper into each of these concerns, outlining the specific challenges users have faced.

Poor Customer Service Response Times : Users have often expressed frustration with the slow response times from Super Travel’s customer service. Many customers report waiting several days for replies to inquiries or issues. This delay can lead to dissatisfaction, especially when urgent travel-related problems arise. For instance, a customer from a 2023 review highlighted a two-week wait for a ticketing issue resolution during peak travel season, which left them feeling unsupported.

Unexpected Additional Charges or Fees : Users frequently report being surprised by additional fees that were not clearly disclosed during the booking process. These may include service fees, luggage fees, or other costs that add up significantly. A review from 2022 noted a traveler being charged a fee for modifying their itinerary, despite the initial booking indicating flexibility. Such unexpected charges can cause distrust and frustration among users.

Difficulty in Modifying or Canceling Reservations : Many customers have encountered hurdles when attempting to change or cancel their reservations. Users have shared experiences of complicated processes or denied requests, which can be stressful. For example, a 2023 user mentioned that a simple date change resulted in hours of back-and-forth communications without resolution.

Issues with Inaccurate Booking Confirmations : Users have reported receiving incorrect booking confirmations, leading to confusion and possibly missed flights. An example includes a customer who received confirmation for a different travel date than they booked, causing significant inconvenience. This inconsistency underscores the need for more reliable confirmation processes.

Limited Availability of Customer Support : Travelers have noted that customer support is not available around the clock, which can lead to challenges, especially in emergencies. A customer recounted a situation where they needed assistance late at night but found no one available to help. The lack of 24/7 support may detour potential customers who value consistent access to assistance.

Overall, these negative feedback points highlight important areas for improvement in Super Travel’s service and communication strategies.

How Does Super Travel Compare to Competing Travel Services?

Super Travel compares favorably to competing travel services across several key aspects. First, Super Travel offers competitive pricing. Customers often find lower rates for flights and hotels compared to other services. Second, Super Travel provides a user-friendly interface. This design allows users to easily navigate and book their trips without confusion. Third, Super Travel features personalized customer support. The company offers responsive assistance, which enhances the overall travel experience. Fourth, Super Travel has a wide range of travel options. Users can choose from various destinations and accommodations, ensuring tailored travel plans. Fifth, Super Travel emphasizes transparency. Users appreciate clear pricing and no hidden fees. In summary, Super Travel stands out for its competitive pricing, user-friendly design, strong customer support, diverse options, and transparent practices.

What Are the Unique Features That Set Super Travel Apart?

Super Travel sets itself apart through its unique offerings and exceptional customer focus.

• Customized itineraries
• Expert travel advisors
• Innovative technology integration
• Eco-friendly travel options
• Robust customer support
• Exclusive partnerships with local experiences

These features highlight Super Travel’s commitment to providing a tailored travel experience that addresses the diverse needs of travelers.

Customized Itineraries : Customized itineraries are travel plans specifically designed to meet individual preferences and interests. Super Travel creates bespoke experiences tailored to the client’s desires. Flexibility is key, with options for various activities, accommodations, and sightseeing. A survey by the Adventure Travel Trade Association (2021) found that 68% of travelers prioritize personalized travel experiences over standard packages. This customization enables Super Travel to stand out by delivering unique travel experiences that cater to diverse tastes.

Expert Travel Advisors : Expert travel advisors play a critical role in ensuring a seamless travel experience. These professionals possess in-depth knowledge of destinations and travel logistics. Super Travel’s advisors leverage their expertise to provide valuable recommendations and insights. According to a study from the American Society of Travel Advisors (2022), travelers who consult with experts report higher satisfaction levels. This expertise helps clients navigate complexities and enhances their overall travel enjoyment.

Innovative Technology Integration : Innovative technology integration refers to the use of digital tools to enhance the travel experience. Super Travel employs advanced booking systems and mobile applications for real-time updates. This integration simplifies the planning process and offers convenience through in-app communication. The World Travel & Tourism Council (2023) states that technology has revolutionized the travel industry by providing travelers with instant information and customized recommendations, thus improving satisfaction.

Eco-friendly Travel Options : Eco-friendly travel options focus on sustainability and minimizing environmental impact. Super Travel emphasizes responsible travel through partnerships with eco-conscious providers and sustainable practices. This includes promoting carbon offset programs and mindful consumption. A report by Ecolab (2021) highlights that 73% of travelers prefer brands that prioritize sustainability. By integrating eco-friendly options, Super Travel appeals to the growing number of environmentally aware travelers.

Robust Customer Support : Robust customer support refers to comprehensive assistance available pre, during, and post-trip. Super Travel offers around-the-clock support to address any issues or emergencies. This commitment ensures that travelers feel secure and valued throughout their journey. A study from J.D. Power (2022) found that strong customer support correlates with increased loyalty among travelers. This dedication to service helps establish trust and fosters long-lasting relationships with clients.

Exclusive Partnerships with Local Experiences : Exclusive partnerships with local experiences enhance the authenticity of travel. Super Travel collaborates with local businesses and guides to offer unique activities tailored to the destination. Such partnerships give travelers access to insider experiences that standard tours may overlook. Research by the United Nations World Tourism Organization (2021) notes that authentic local engagements significantly enrich the travel experience. By fostering these connections, Super Travel creates memorable adventures that stand out.

What Are the Major Complaints Against Super Travel Compared to Others?

The major complaints against Super Travel compared to competitors include poor customer service, unclear pricing policies, limited destination options, and lack of timely communication.

• Poor customer service
• Unclear pricing policies
• Limited destination options
• Lack of timely communication

To further comprehend these complaints, let’s explore each one in detail.

Poor Customer Service : Poor customer service stands out as a significant complaint against Super Travel. Many customers report difficulties in reaching support for issues such as refunds or itinerary changes. For example, a 2022 survey by Customer Service Insights found that nearly 40% of travelers experienced frustration with Super Travel’s assistance during trips. Customers expect prompt responses and effective resolutions. However, dissatisfaction with service quality fundamentally undermines their travel experience.

Unclear Pricing Policies : Unclear pricing policies are another major concern. Customers often find hidden fees or variable costs that they did not anticipate. Mixed reviews on the pricing transparency can lead to mistrust among users. According to a 2023 study by Travel Consumer Reports, an estimated 30% of users encountered unexpected charges after booking through Super Travel. Clear and upfront pricing would enhance customer satisfaction and loyalty.

Limited Destination Options : Limited destination options represent a further drawback. Compared to other travel agencies, Super Travel may not offer as wide a variety of locations or packages. This limitation can restrict customers seeking diverse travel experiences. A comparative review by Travel Experts in 2021 revealed that other agencies provided itineraries to over 50% more destinations than Super Travel. Customers desire variety, and the lack thereof can significantly impact their choices.

Lack of Timely Communication : The lack of timely communication is another area of concern for Super Travel users. Many customers express frustration over delayed updates about their bookings. Timely information is essential for travelers, especially when changes occur. A 2020 review by Travel Review Journal indicated that about 45% of users felt inadequately informed about their bookings. Effective communication can build trust and enhance user experience.

What Is the Booking Process Like With Super Travel?

The booking process with Super Travel involves several steps to secure travel arrangements. Customers begin by entering their travel details on the Super Travel website. They then browse available options and select their preferred flights, accommodations, and transportation services. Finally, they complete the payment to finalize the booking.

According to the Super Travel website, the booking process is designed for user convenience. It aims to provide a seamless experience with clear navigation and accessible customer support. Users can easily modify or cancel their bookings if their travel plans change.

The booking process includes aspects such as searching flights, comparing prices, and selecting travel dates. It ensures that customers have various options and can make informed decisions. Additionally, customers can add travel insurance or other services during the booking.

The Travel Industry Association emphasizes the importance of user-friendly booking processes. A streamlined booking experience can significantly influence customer satisfaction and repeat business.

Various factors contribute to the effectiveness of the booking process, including website design and customer service responsiveness. Technological advancements also play a crucial role, as they improve real-time data access and transaction security.

Statistically, over 60% of travelers prefer online booking due to convenience, as reported by Statista. Projections indicate that this trend will continue, with a growing number of consumers opting for digital platforms in the travel sector.

The effectiveness of the booking process impacts customer loyalty and overall profitability for travel agencies. A satisfactory experience encourages positive reviews and repeat customers.

This process also affects the broader economy by influencing tourist spending patterns and airline profitability. Efficient booking can stimulate travel demand and contribute to job creation in the sector.

Specific examples include increased user subscriptions to travel platforms due to innovative booking features. Customers are likely to share their positive experiences on social media, enhancing brand visibility.

To improve booking processes, experts recommend adopting advanced technology such as artificial intelligence for personalized experiences. Integrating chatbot support can enhance customer interaction during bookings.

Innovative practices such as mobile app functionality, real-time updates, and flexible payment options are effective strategies to enhance user experience in booking travel.

Is the Booking Process With Super Travel User-Friendly and Straightforward?

Yes, the booking process with Super Travel is user-friendly and straightforward. Users report an intuitive interface that simplifies the steps involved in booking travel. The process typically involves entering travel details, selecting options, and confirming the booking, all in a seamless manner.

When compared to other travel booking websites, Super Travel stands out for its streamlined design. Many travelers find that it eliminates unnecessary steps commonly found on other sites. For example, unlike some platforms that bombard users with multiple upselling options, Super Travel focuses on displaying only relevant choices. This clarity aids in making quick and informed decisions.

The benefits of using Super Travel include a quick booking experience and clear navigation. Users appreciate the visual layout, which guides them effortlessly through options without confusion. According to a survey by Travel Weekly (2022), 78% of users found the interface of Super Travel easy to navigate, highlighting its positive reception among travelers.

However, some drawbacks exist. A few users have reported issues with customer service responsiveness in case of booking changes. A study by the Consumer Travel Alliance (2023) pointed out that 30% of users experienced delays in response times, which can be frustrating when needing immediate assistance.

For those considering Super Travel, take time to compare prices across other platforms before booking. Ensure that you have your travel details ready to streamline the process. If you anticipate needing to make changes to your booking, verify customer support availability. This approach will enhance your overall experience with Super Travel.

Are There Any Hidden Costs When Using Super Travel?

Yes, there can be hidden costs when using Super Travel. These additional expenses may not be apparent at the time of booking. Common hidden costs include fees for luggage, insurance, and changes to itinerary, which can increase the total amount spent on travel.

When comparing Super Travel to other travel platforms, some similarities and differences emerge. Like many travel agencies, Super Travel offers competitive pricing on flights and accommodations. However, Super Travel may charge extra fees for premium services, such as priority customer support or last-minute changes. Other platforms might bundle these services with their standard offerings, which can make Super Travel appear less cost-efficient for certain travelers.

One positive aspect of using Super Travel is the access to exclusive deals and promotions. Customers often appreciate discounted rates on flights and hotel bookings. According to a survey by Travel Weekly, 78% of users reported savings when using third-party travel services. Super Travel may provide unique incentives that enhance the overall travel experience when booking.

On the downside, users may encounter unexpected charges. Travel experts highlight that hidden fees can amount to a significant percentage of total costs. A report by Consumer Reports (2022) indicated that, on average, travelers faced an additional 15% in hidden fees when booking through certain online agencies. Lack of transparency can lead to frustration for customers who expect a straightforward pricing structure.

To mitigate hidden costs, consider a few recommendations when using Super Travel. Always read the fine print and understand cancellation policies. If your plans may change, look for flexible booking options that allow free changes. Comparing total costs across platforms can also help ensure you maximize savings and minimize surprises. Lastly, remember to factor in additional expenses for baggage and other services when calculating your budget.

How Effective Is Super Travel’s Customer Support?

Super Travel’s customer support is generally effective. Many users report positive experiences regarding response times and problem resolution. Support agents are knowledgeable and offer clear solutions. Live chat and email options enhance accessibility. Users appreciate the support’s availability across different channels. However, some reviews mention inconsistent response quality during peak times. Overall, Super Travel’s customer support effectively addresses most queries and concerns.

How Quickly Does Super Travel Respond to Customer Inquiries?

Super Travel typically responds to customer inquiries within 24 to 48 hours. This response time can vary based on factors such as inquiry volume and time of year. Customers often report that urgent concerns may receive quicker responses. Overall, Super Travel aims to address customer needs promptly and efficiently.

What Issues Do Customers Commonly Encounter With Super Travel Support?

Customers commonly encounter several issues with Super Travel Support, ranging from communication problems to service reliability.

Main issues include: 1. Delayed response times. 2. Inadequate issue resolution. 3. Limited availability of support staff. 4. Miscommunication about travel details. 5. Unresolved complaints. 6. Difficulty in navigating the booking platform.

The issues above highlight various perspectives on customer experiences with Super Travel Support. Some customers express dissatisfaction, while others find the service satisfactory.

Delayed Response Times : Delayed response times occur when customers do not receive timely assistance from Super Travel Support. Customers often report long wait times on calls and delayed responses to emails. According to a survey conducted by Customer Care Insights in 2022, 68% of customers expect a response within an hour. Super Travel Support’s average response time often exceeds this expectation, leading to frustration.

Inadequate Issue Resolution : Inadequate issue resolution happens when customer problems are not effectively addressed. Many users share experiences where refunds or changes to bookings take much longer than promised. A case study from Travel Consumer Advocacy in 2023 noted that 35% of travelers felt their concerns were not resolved satisfactorily by Super Travel Support, causing significant dissatisfaction.

Limited Availability of Support Staff : Limited availability of support staff refers to times when customers cannot reach a representative due to staff shortages. Peak travel seasons often exacerbate this issue. The business may experience a drop in service quality when demands increase, as reported by industry analysts at Travel Service Review in 2023.

Miscommunication About Travel Details : Miscommunication about travel details occurs when information provided by support does not match customers’ expectations or needs. Instances include incorrect flight information or misunderstanding baggage policies. A 2022 study from the Global Travel Institute highlighted that 50% of customers reported receiving unclear information, leading to complications during their travel.

Unresolved Complaints : Unresolved complaints arise when customers feel their grievances are ignored or inadequately addressed by support. A significant portion of feedback on review platforms indicates that many users have not received follow-ups on their complaints. A report from Resolution Research in 2023 showed that 40% reported feeling ignored after lodging complaints with Super Travel Support.

Difficulty in Navigating the Booking Platform : Difficulty in navigating the booking platform refers to challenges users face while trying to book travel services online. Confusing layouts, unclear instructions, and constant technical glitches frustrate customers. User experience studies from Web Travel Design in 2023 indicated that 30% of customers had trouble using the interface, negatively impacting their overall experience.

• Is sudan safe to travel now
• Is sts travel legit
• Is state driver license good for domastic travel
• Is sri lanka safe to travel
• Is spirit on chase travel

Suggested companies

Flightnetwork.com.

Supersavertravel.se   Reviews

In the Flights Search Site category

Visit this website

Company activity See all

Write a review

Reviews 1.9.

25,271 total

Most relevant

Shame Supersaver travel.

Shame Supersaver travel. You guys have taken the money and didn’t issue the tickets which leads to automatic cancellation of the booking. You are now asking me to contact the airline directly for refund or rebooking… WHY? Where is your responsibility? I contacted 12 times atleast and no agent gives the right information. I have a travel date for May 29th, either manage the situation or refund the money equivalent to the rebooking.

Date of experience : April 19, 2023

Reply from Supersavertravel.se

Hello Pooja Gulati, We are sorry to hear about your experience. Schedule changes are a change that the airline makes, we only receive information from the airline with a proposal for new times, new flight route or a refund offer. You can also get help with schedule changes directly with the airline. Alternatively, we can apply for a refund if the airline accepts it. You can also chat with us for more information related to your time change. Best regards, Supersavertravel team

What are they for?!

I honestly don't understand what their purpose was other than to cost more money. They are difficult to get hold of, and could rarely answer my questions. I saw that they had support in my native language, good I thought! But no, for what I wanted help with, they connected me to English support, so I sat in a long queue unnecessarily. My one flight was rebooked, then I automatically got another one which meant a 30h layover. I went in and checked there were other plans with significantly shorter time. So in order to book one of them, I had to pay.

Date of experience : March 26, 2023

Hello Mr.Adolfsson, Schedule changes are a change that the airline makes, we only receive information from the airline with a proposal for new times, new flight route or a refund offer. You can also get help with schedule changes directly with the airline. Alternatively, we can apply for a refund if the airline accepts it. You can also chat with us for more information related to your time change. If you have problem to talk to our team you can chat with them on our website. Best regards, Supersavertravel team

Boycott /Cancel these Thieves..

They literally stole my money after the Airline Cancelled my flight for no Reason... Everyone reading this and Thousands of other Negative Reviews on Google, Reddit etc. Needs to Boycott this SCAM Company.. Share your Horrible Experience and together we will Cancel this Company... I for one will never stop revealing the Thievery of SuperScammerTravel. Se.. I am going to start a new web site dedicated to revealing the injustices and lives that this company has ruined.. Congratulations, you now have another thorn in your side based on your Scam policy...UPDATE to Reply:It's not been handled.. The Airline refunded the full amount and you kept it... Modern day robbery.. If it walks like a duck, Quaks like a duck well then its a duck.. Your just polite liars..

Date of experience : October 15, 2022

Hi! We can see that you have already been in contact with our customer service and have been informed that your refund has been handled. This is the refundable amount as it was confirmed by the airline and our own terms and conditions. If you believe that your case has been handled incorrectly, it is of course your full right to have your case assessed by an independent body. Kind Regards, Supersavertravel team

After claiming that I put worng last…

Max Mathias Hedlund driving SCAM company! After SuperSaver claimed that I put worng last name I was forced to buy a new ticket 1100 $USD and SuperSaver claimed that AirCanad will not refund. After contacting AirCanda, got the response: "there is solution buy a new ticket and we/AirCanada refund you" SuperSaver claimed that AirCanda will not refund. I forced them to get back to AirCnada and sort out. End of May, AirCanda has made payment to SuperSaver. Firstline support put escalation internally to get this resolved. and they still caliming I should wait it will come. AND I can assure the there a big suspicion that Supersave did intentionaly change the last name that claimin I put worng last name! AVOID THIS COMPANY if you dont want your trevell get destroyed!

Date of experience : June 13, 2023

Hello HB, We are sorry for your bad experience with our customer service and find it very sad to hear. Since you have not attached your order number to your review I can not take a look into what has happened in your case. However, trust that the support and our economy department works as fast as they can to provide the quickest assistance and solvation of your errand. Best regards, Supersavertravel team

If looking for extremely BAD service, look no further!

Do not expect any customer service, from Super Saver Travel. It will take you hours to get through, and when you do get through, it still takes a long time and the service is really poor. From my experience I would rather pay a company you can relay on and who you can contact for service. This company just want to suck you in and then they overcharge you. If possible to provide anything less than 1 star, this company should be first taker!

Date of experience : February 15, 2024

Stay away from hahn air and supersaver

Stay away from hahn air and supersaver We booked from supersaver operated by hahn air technology tickets from st marteen to punta cana on 8.2.2024 The flight was first at 11 then rescheduled to 9 ,… but guess what , there was no flight to punta cana, air century hadn’t even had us in their sistem for any flight , so it was just a big scam, we had to book than a direct flight to miami, cancel the hotel in punta cana, and flight from punta cana to miami , lost 1200€ Also forget to get in touch with them or email them, no way They have some chat automated boot which will help u 0 they u wait for an agent to respont and u wont get an anwser never f… scamers

Date of experience : February 08, 2024

Supersaver refused to contact airline

This Travel Agency refused to contact airline for rebooking the cancelled flights. While calling the airline ourselves, they cannot rebook it due to the booking was done by the travel agaeny. After more than 10 calls, we managed to rebook it ourselves by directly calling to the airline company’s office in the US and cost a lot of time and money in the phone call. 😡😡😡 Never book from them again! 👎

Date of experience : November 30, 2022

Hello Pei-Yu Wu, We are sorry for your bad experience with our customer service and find it very sad to hear. If the airline has cancelled your flight we can check for a refund or a new option based on the airline rules. We can can assist with a rebooking we can contact the airline if we have not got any other information. Since you have not provided an order- /booking number in the review we can not see what has happened in your case. Best regards, Supersavertravel team

Not a professional service

I booked a single ticket with two different flights (operated by two different airlines companies). The combination is made and recommended by Supersavertravel.se, not by my choice. All information is shown in one single ticket with one ticket number, but two PNRs. When I asked if I will be given all the boarding passes at once at the departure, and if my baggage will be checked through to the final destination, the staff have no idea of it. I just wonder how you can sell such a ticket without any knowledge of it!

Date of experience : October 09, 2022

Hello Thang Le Duc, We are sorry for your bad experience with our customer service and find it very sad to hear. If you have a one way ticket with to different airlines and different PNR´s the check in needs to be done per flight and the baggage needs to be checked in in every transfer or if we give you another information in the order confirmation email. Hope this clarify. Best regards, Supersavertravel team

Best to avoid

Best to avoid. Yes tickets might be cheaper, but just a few days before departure they will change your schedule (and say the airline changed the flights) and it was really hard not to have to pay for their fault.

Date of experience : May 04, 2023

Beware of this scam company!

Beware! Avoid this scam company!!!!!! They have a system for scaming and their customer service it non existing. Bot chat more or less just answering pay what we want. Their system enters wrong name. Serious companies give 24 hrs free change. Then they offer approx 40 usd to change. And then they charge another approx 30 usd for the change. No information at all about the next. 5 hrs waiting in phone, started as nr 14. They scam and try to get people just to pay by not answering mail or phone and a bot chat answering more or less "pay what we want you to pay". Unfortunately we were rookies, didn't check reviews before ordering many flights via this scam company. Don't do the same mistake, AVOID!

Date of experience : February 22, 2023

Hi Se-Ung, We are sorry to hear that a mistake was done in the name by you during the booking process. Please allow us to note that all the bookings in our system are created automatically exactly with the information that was entered on the website by the customer. After the completion of the booking, most of the airlines do not allow an exchange in the passenger's names, so this should be clarified with us before proceeding with any actions. Kind regards Supersavertravel team

I am sensing some fraud on this website

I am sensing some fraud on this website. I bought a ticket with cancellation insurance, and then I had to cancel my flight. They sent me a voucher for "3228 SEK", but the voucher was actually for "1527 SEK". I reached out to them saying this and they told me "I had add-ons on the chosen flight and that's why it only deducts 1527 SEK". However, I even tried booking a more expensive flight without add-ons, and it still only deducted 1527 SEK. I reached out to them on their official support email (which was actually from their .co.uk website), but they didn't even bother replying to my last inquiries. Avoid this website at all costs!

Date of experience : April 09, 2023

Hello Alex, We are sorry for your bad experience with our service and find it very sad to hear. The cancellation insurance cancellation guarantee extra is a insurance that gives you 90% of the ticket price on the voucher. If you have add on products included in the ticket will they not be included in the price that you get back on the voucher. This is informed in our travel terms and conditions that it is only the ticket price that you get back on the voucher. The price that you get back on the voucher is the price that will get deducted from the new flight that you decide to buy. Best regards, Supersavertravel team

We booked a flight through Supersavertravel. Our tickets got cancelled by the airline. This was a year ago and we still havent received our. Only unhelpful excuses. This is an unreliable company that doesnt care about their customers. You will only get to speak with staff that has no power.

Hello Markus Nilsson, We take feedback seriously. Please note that we have responded correctly to all your inquiries. However, repeated requests for the same question will not be answered. Understandably, further reviews will not change the outcome of your request. Best regards, Supersavertravel team

Worst. Ever. The (chat) support was horrible. I had to wait at least five minutes for every reply. A conversation that should have taken a few minutes took an hour. When I asked to change the date of the return trip the difference was more than the whole original trip. Actually more expensive than just booking a new trip. When I pointed out a return trip that was almost the same price as my original one, they suddenly had "technical difficulties". Twenty minutes later they pretended that the new trip did not exist. Edit: Better help the day after on the phone. But my total experience is still 🤢️

Date of experience : June 12, 2023

Hello Jonas, We are sorry for your bad experience with our customer service and find it very sad to hear. In order to provide you the fastest service we offer help via chat as well as phone. We are sorry to hear this did not match your expectations. As for the rebooking cost, this is something that can differ from the original price since we have to take into consideration how fully booked the planes are for example. The prices are unfortunately something that we can not affect from our side. Best regards, Supersavertravel team

FDWNNZ Please do not book your journey with this airline, since they canceled my flight on July 1st and I have not received a refund despite the fact that the flight was canceled two months ago. When I question when I will receive my money back, they always respond with the same thing: "Miss, you must wait; we do not know when you will receive your money back!" Sooo bad I recommend no one to book with this airline!!!!

Date of experience : September 03, 2022

Hello, We understand your frustration regarding your refund and apologize for the time you have to wait. We would like to inform you that an application for a refund must be authorized by the airline before we can start handling the refund back to you. Unfortunately, we can not determine or estimate the time it takes for the airline to approve our application as the handling time from the airlines changes depending on their workflow. A longer handling time than normal also applies on our part as we receive an incredibly large amount of refund applications. We handle all requests after the date of submission and if the airline / airlines have refunded the money to us, we will of course let you know when it is your turn to be refunded. Best regards, Supersavertravel team

Can't get refund

I've booked a ticket, then realised that I booked it wrong date, the system allowed me to cancel ticket and said that they will refund my money with some deduction in 5-7 business day.However whenever I call or reach out them via chat, the only thing they say is that they have high demand to refund and they will process my request sometime ! They do not help me at all. It was a mistake to use this company, I will not do it again and I do not recommend anyone..I think they just hope people forget their money.

Date of experience : March 27, 2023

Hi, Thank you for your feedback. We understand your frustration regarding your refund and apologize for the time you have had to wait. As we receive an incredible number of refund applications, the handling time on our part has been extended. We work as efficiently as we can to handle these refunds. Thank you for your patience. Kind Regards, Supersavertravel team

DO NOT USE this company

DO NOT USE this company. One of our flights was cancelled by the airline. The airline refunded the money to Supersavertravel and they still have not refunded the money to us, despite e mails and phone calls. As a result of this experience we now book direct with the airline even though its extra money.

Date of experience : July 19, 2022

Hi, Thank you for your feedback. The reference number you have linked to your review is of a different type than the ones we use in order system. For this reason, we are not able to tell what has happened to your you're booking, as it looks like you have booked your trip through a different travel agency. Best regards, Supersavertravel team

Order number - Where is the refund?

My order number is - I've contacted support team every day for the last 3 weeks, and they are telling me that the refund has been received by the airline and should be with me within a day. But no refund in sight!!! SCAM! STAY AWAY! Fix my refund now, and just send the money or I will contact ARN for illegal activities and theft by a company.

Date of experience : March 09, 2023

Hello Jonathan Schnaider, We are sorry for your bad experience with our customer service. We understand your frustration regarding your refund and apologize for the time you have had to wait. As we receive an incredible number of refund applications, the handling time on our part has been extended. We work as efficiently as we can to handle these refunds. Thank you for your patience. Please refrain from publicly sharing your order number, as your information and order might be compromised. Best regards, Supersavertravel team

It is really a fraud company

It is really a fraud company. Its been 48 hours and have not got any confirmation on my new flight after rescheduling the original one. Agent promised to reach back to me but haven’t heard anything. I am very close to filling a complaint and take actions against them so that they can not befool others.

Date of experience : June 26, 2023

Hello Lukas, We can see that your case lies with our support department who investigates your rebooking case. As soon as your errand has been done handling the support team will reach out to you. We understand that it might be difficult to wait but trust that we are working as fast as we can and you will be contacted. Thank you for your patience. Best regards, Supersavertravel team

I booked a hotel for two nights and…

I booked a hotel for two nights and received online confirmation after giving all my credit card and profile information. I started getting texts the next day only to say I still need to book. I called the hotel directly and they have no reservation for me. I am highly suspicious after giving confidential information to book the hotel.

Date of experience : November 05, 2022

Hi Roxanne, Thank you for your message. We are a travel agency for flight bookings and we are not dealing with hotel booking. Looks like you wrote your review on the wrong website. Kind regards Supersavertravel team

They sponsored my vacation by their…

They sponsored my vacation by their genuine service.They helped us to change reservations in the highest season and responded responsibly to our queries and demands.

Date of experience : July 17, 2022

Hello Tarek, Thank you for your message. Nice to hear that you had a great experience with us. Take care. Best regards, Supersavertravel team