journeys shoes return policy

• Burner Phones
• Free Trials
• How To Cancel
• Unban Account
• Top Features

Navigate Through the Journeys Return Policy in a Breeze

The Ins and Outs of the Journeys Return Policy

Your feet deserve comfort, and you deserve peace of mind. If your items purchased at Journeys don't fit your feet nor meet your expectations, DoNotPay is here to make the return process much easier with this simplified guide to the Journeys return policy. Put your feet up, and let DoNotPay help !

A Rundown of the Journeys Shoes Return Policy

Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they:

• Are in new condition
• Still have their original packaging
• Come with the original receipt or the information from the order confirmation email

Journeys Return Policy for Defective Items

A defective item is a product with an existing flaw, which was unknown at the time of purchase and is the fault of the manufacturer. This does not include normal wear and tear that occurs while using the item.

Journeys will refund or exchange defective items under the following conditions:

• You bought the item less than 30 days ago
• You present the original receipt or order confirmation
• The item is in its original packaging

Journeys Return Policy for Items Without a Receipt

For online orders, Journeys doesn't send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.

If you can't find it, contact the Journeys customer service using one of the following methods:

Make sure to check out the business hours of the customer service department in the table below:

How To Return an Item to Journeys

Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.

In-Store Returns

Returns to the Journeys stores are free. If you want to head down to the store to return an item, here's what you need to do:

• Find the nearest Journeys store
• Bring the item with original packing and the receipt or order confirmation
• Speak with a staff member
• Specify if you want a refund or a replacement

The Disadvantages of In-Store Returns

In-store returns are less favorable these days because of the:

• Time taken to travel to the store
• The cost and environmental concerns of transport
• Health concerns due to the COVID-19 pandemic
• Time wasted on waiting in lines

Returns via Mail

If you want to return an item for a refund via mail, you will be charged a fee of $7.95 —it will be deducted from the refund after processing. If you want an exchange, the shipping is free.

The process depends on how you purchased the item and is explained in the table below:

The Disadvantages of Mail Returns

The disadvantages of mail returns include the following:

• $7.95 shipping fee for refunds
• Time taken to ship the item
• Long processing time—between two and four weeks

How To Return Purchased Items to Journeys Using DoNotPay

The shoes were uncomfortable enough! Kick your feet up and relax. DoNotPay’s chatbot will guide you through the return process without any unnecessary delays or other issues.

Save the time and energy you would spend on traveling, filling out forms, and following up. Start the return process with DoNotPay! All you need to do is:

• Open DoNotPay in your browser and set up your account
• Select the Item Return Request feature
• Answer the chatbot's questions about your purchase
• Include photos of the products you wish to return and click Submit

We will then draft a return request letter explaining what was wrong with your item and whether you want a refund or exchange. The letter will be automatically mailed to Journeys, which saves you a trip to the post office. We will also provide you with a return label so you can ship your item for free.

DoNotPay can also help with returns to the following merchants and more:

Did Your Journeys Purchase Give You Foot Fungus? Send Demand Letters To Them!

We certainly hope it's not foot fungus after all, but if you're unhappy with how Journeys customer support treated you, DoNotPay can help. You can use our app to send demand letters to any company that infringes on your consumer rights in small claims court .

DoNotPay can save you from the hassle of getting your own lawyer or filling out paperwork—not to mention paying exorbitant lawyers’ fees. Filing your official complaint, gathering the necessary paperwork, and preparing for a court appearance are now simple and straightforward tasks, thanks to DoNotPay.

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund , get extended warranties , file insurance claims , and find clinical trials in your vicinity to assisting you in creating documents , notarizing them , and faxing them—DoNotPay can do it all.

Do you think you’re eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls , report someone for stalking or harassment , or get your noisy neighbors to be quieter? We got your back!

You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

Want your issue solved now?

Solve your problem.

Let DoNotPay solve this problem for me.

Hassle Free

We have helped over 300,000 people with their problems. Sit back and relax while we do the work.

Relevant posts

Recent posts.

Journeys Return Policy: Your Guide to Hassle-Free Returns

We all know that life is full of surprises and that things don’t always go as planned. That is why our Journeys return and refund policy applies to our journey packages.

We want you to be satisfied with your purchase, and if you aren’t, we’ll work with you to make it right. Please review our policy and feel free to contact us if you have any questions.

Table of Contents

What Is Journeys Return Policy?

Journeys now offers FREE returns in-store and by mail for online purchases! Returning anything purchased from Journeys.com is possible within 60 days of receipt.

Return Policy in-Store: You may return items to any Journeys store location. Please include your packing slip (or gift receipt) as well as the credit card you used to make the original purchase.

Return Policy by Mail: If you are unable to visit us in person, we will accept your return by mail. To begin your return, simply click here and follow the on-screen instructions.

What is the time limit for returning an item to Journeys?

Journeys has a 45-day return policy for most items and a 60-day refund policy for gift card purchases. Unfortunately, we cannot offer you a refund or exchange if 45 or 60 days have gone since your purchase.

To be eligible for a return, your item should be unused and in the same condition in which you received it. It also has to be in its original packaging. Gift cards cannot be returned.

To begin a return, please contact our Customer Service department at 1-888-324-6356 or visit your nearest store location. If your return is approved, you will be responsible for the cost of returning your item to Journeys. The cost of shipping is non-refundable.

The time it takes for your returned product to reach you may vary depending on where you live. When returning an item to our store, we recommend utilizing a trackable shipping service or purchasing shipment insurance.

Does Journeys Accept Returns Without A Receipt?

Because it is a huge chain shop, it has a more permissive policy on returns without a receipt. As long as you have a valid ID, you can return any item within 60 days of purchase. The refund will be sent in the form of a store credit.

Is it possible to get a full refund from Journeys?

No, this shop does not provide complete refunds. If you are dissatisfied with your purchase, you may return it for a store credit or exchange within 45 days of the purchase date. All returned items must be brand new and unused, with all original tags and packing.

Is it possible to return an item to Journeys without the box or original packaging?

Yes, as long as the item is unused, unworn, and in its original condition with all tags attached, you can return it to Journeys without the box or original packaging. Please include a note with your name, order number, and reason for return if you do not have the original packing. After we receive your return, we will process your refund within 10-14 business days.

Journeys will refund me in what way?

This store will handle your refund as quickly as possible, but please allow up to 10 business days for it to reflect in your account. The refund will be issued using the same payment method as the initial purchase.

How Long Do Refunds For Journeys Take?

Refunds for journeys take 3-5 business days to process.

Is it possible to return an online purchase to the Journeys Store?

Yes, you can return your online purchase to any Journeys store if you have your online order confirmation or packing slip, as well as the credit card you used to make your purchase. The amount of your transaction will be refunded to you in the form of a gift card.

Does Journeys accept mail-in returns?

Journeys accepts mail-in returns for items purchased in either of our stores. To get a full refund in the form of the original payment method, returns must be postmarked within 45 days of the order’s ship date.

If your purchase was shipped within 45 days, they may award you a merchandise credit equal to the current selling price of the item(s). Items must be returned unworn and with all original tags attached, in their original packaging. The shipping and handling fees are non-refundable.

Conclusion 

Understanding and adhering to Journey’s return policy is crucial for a seamless and satisfactory shopping experience. Familiarizing oneself with the specific terms and conditions outlined by the company ensures that customers are well-informed about their rights and responsibilities in the event of product returns. By fostering transparency and clarity, Journey’s commitment to a fair and customer-centric return policy contributes to building trust and loyalty among its clientele. As customers, it is advisable to review and comprehend the return policy before making a purchase, promoting a smoother process in the rare instances where returns may be necessary. Overall, Journey’s dedication to customer satisfaction extends beyond the point of purchase, reinforcing a positive and reliable relationship between the brand and its valued patrons.

What is Journeys’ return policy?

Journeys offers a flexible return policy. You can return items within 365 days of purchase, provided they are in unworn and resalable condition. Ensure you have the original receipt or packing slip for a smoother return process.

How do I initiate a return with Journeys?

To initiate a return, visit the Journeys website or contact their customer service. Follow the provided instructions, which typically involve filling out a return form and shipping the item back. Journeys may provide a prepaid shipping label, and it’s essential to include the original packaging.

Can I return online purchases to a Journeys store?

Yes, Journeys generally allows you to return online purchases to one of their physical stores. Bring the item, along with the original packing slip or receipt, to a nearby Journeys location. The store staff will assist you with the return process.

Is there a time limit for returning items to Journeys?

Journeys has a generous return window, allowing customers to return items within 365 days of the purchase date. This extended timeframe provides customers with ample opportunity to evaluate their purchases and initiate returns if necessary.

What items are ineligible for return at Journeys?

While most items are returnable, certain products may be ineligible for return, such as final sale items or products marked as non-returnable. Additionally, returns must meet specific criteria, including being in unworn and resalable condition. It’s advisable to review Journeys’ detailed return policy on their website for a comprehensive understanding of ineligible items.

Leave a Comment Cancel reply

Save my name, email, and website in this browser for the next time I comment.

• Check Balance
• Mailing Address
• Phone Numbers
• Privacy Policy
• Return Labels
• A Pea in The Pod
• Abercrombie & Fitch 
• Abercrombie & Fitch
• Abercrombie Kids
• Accessorize
• Aeropostale
• Alex and Ani
• Allen Edmonds
• American Eagle
• American Girl
• American Greetings
• Anthropologie
• Apple Store
• April Cornell
• Armani Exchange
• Art of Shaving
• As Seen on TV
• Ashley Stewart
• Aveda Return Policy
• Babies-R-Us
• Banana Republic
• Bare Minerals Return Policy
• Barnes & Noble
• Bath & Body Works
• Bed, Bath & Beyond
• Ben Bridge Jeweler
• Bloomingdales
• Bombay Company
• BOSS Hugo Boss
• Bostonian Shoes
• Brooks Brothers
• Build a Bear
• Buy Buy Baby
• Champs Sports
• Charlotte Russe
• Children’s Place
• David’s Bridal
• Dicks Sporting Goods
• Disney Store
• Easy Spirit
• Eddie Bauer
• Eileen Fisher
• Estee Lauder
• Express Men
• Famous Footwear
• Finish Line
• Free People
• Janie and Jack
• JCPenney Optical
• JCPenney Salon
• Kay Jewelers
• Kenneth Cole
• Kids Footlocker
• Kohl’s
• L.L. Bean Return Policy
• L’Occitane
• Levin Furniture
• LillianVernon
• Lowes Return Policy
• MAC Cosmetics
• Michael Kors
• Motherhood Maternity
• Neiman Marcus
• Oliver Peoples
• Optical World
• Pier 1 Imports
• Rag and Bone
• Rainbow Shop
• Ralph Lauren
• Restoration Hardware
• Saks Fifth Avenue
• Sharper Image
• Sunglass Hut
• Talbots Return Policy
• The North Face
• Things Remembered
• Tiffany & Co
• Under Armour
• Urban Outfitters
• Vera Bradley
• Victoria’s Secret
• Vision Works
• Williams-Sonoma
• XXI Forever
• Yankee Candle

Store Return Policy

Refund, exchange, or return, journeys store return policy.

Customer Service; 1-888-324-6356 Journeys now gives you 365 days to decide! They allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Return/Exchange Options

Option 1) Return to Store : Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange.

Option 2) Return to Journeys.com : If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:

1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, you can print one HERE .

2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label here: Return Label Request Form.

3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.

4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.

Return Address: Journeys Order Returns 635 Genesco Parkway Lebanon, TN 37090 Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information

HELP CENTER

Trending topics.

• Return/Exchange Form
• Track Order
• Order Status Descriptions
• Order History
• More Answers
• Price Matching
• Check Store Availability
• Store Locator
• Shipping Options
• Orders Placed in Store
• Free Shipping
• Order Shipping Direct from Manufacturer
• Buy Online, Pick Up in Store
• Order Pick Up Times
• Requirements for Order Pick Up
• Buy Online, Ship to Store
• Use a Promo Code
• Sign Up for Promo Codes
• Journeys All Access Details
• Returns & Exchanges
• No Receipt or Invoice
• Defective Returns & Exchanges
• Use a Gift Card
• Check Gift Card Balance
• Purchase a Gift Card
• Gift Card Shipping

1-855-852-4180

1-888-324-6356 (English)

Customer Service Hours

Mon-Fri: 7am-8pm CT

Sat: 9am-6pm CT

Sun: 10am-7pm CT

Ship To  

Customer Service

• Order Tracking
• Shipping & Delivery
• Order PickUp Options
• Payment Options
• Site Feedback
• JOURNEYS ALL ACCESS
• WAYS TO SAVE
• STUDENT DISCOUNT
• REQUEST A CATALOG
• VIEW ONLINE CATALOG
• Privacy Policy
• Terms of Use
• CA Statement
• Investor Relations
• Attitude That Cares

If you are using a screen reader and are having problems using this website, please call 1-888-324-6356 for assistance in English or 1-866-322-9099 for assistance in Spanish.

On peut vous aider?

Returns & exchanges, févr. 1, 2021 • knowledge.

Return Address: DWS Logistics 7315 David Hunting Dr. Unit 4 Mississauga, ON  L5S 1W3 *Please allow 2-4 weeks to process your refund or exchange by mail.  

Cet article a-t-il été utile?

• NOUS JOINDRE

Pour nous appeler :

1 855 472-0435

Heures du service à la clientèle

Clients hors Québec

Lun. – Ven. : 7 h – 20 h HNC

Sam. : 9 h – 18 h HNC

Dim. : 10 h - 19 h HNC

Clients du Québec

Lun. – Ven. : 7 h – 18 h HNC

Sam. – Dim. : Fermé

Langue  

Service à la clientèle

• SUIVRE UNE COMMANDE
• Retours et échanges
• EXPÉDITION ET LIVRAISON
• OPTIONS POUR RÉCUPÉRER LA COMMANDE
• Options de paiement
• Commentaires
• Plan Du Site
• JOURNEYS ALL ACCESS
• Rabais étudiant
• Voir le catalogue en ligne
• CARTES-CADEAUX
• Offres & Promotions
• Sensibilisation Communautaire
• Politique de confidentialité
• Conditions d’utilisation
• Loi sur la transparence (CCPA)

Nous suivre

Si vous utilisez un lecteur d’écran et avez des difficultés à utiliser ce site, veuillez composer le 1-855-472-0435 pour de l’assistance.

What is Journeys' returns and exchanges policy?

Journeys FAQ

Does journeys offer free shipping, does journeys offer international shipping, does journeys offer order tracking, does journeys offer free returns & exchanges, does journeys allow order changes & cancellations, does journeys offer curbside pickup.

Create a free account to unlock Member perks, like:

Free ground shipping on full-price purchases

Early access to limited-edition looks

An extra 10% off Last Chance styles

Faster checkout experience