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How To Book Luxury Virtuoso Hotels Online – Get Free Upgrades & Perks at Luxury Properties

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What Is Virtuoso?

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If you’re a deal-seeker and you’re always trying to get extra benefits for your travel, particularly at luxury hotels, then you’ve probably come across Virtuoso at some point.

And while you might think you need to have some special connections to access a Virtuoso travel advisor, it’s actually super easy to make Virtuoso bookings online!

In this guide, we’ll walk you through what you need to know to make Virtuoso bookings completely online!

What You Need To Know About Virtuoso

Virtuoso is the world’s largest luxury travel consortium . Basically, Virtuoso connects thousands of travel agencies worldwide and offers a set of exclusive benefits to each member agency.

In turn, anybody who makes Virtuoso bookings through these member agencies or travel advisors enjoys value-added benefits that might not be available anywhere else.

In doing so, these member agents can more easily convert potential travelers by offering benefits without any additional costs.

When you book Virtuoso hotel stays through a travel advisor or a member agency, you will almost always receive the following benefits:

• Daily breakfast for 2 guests per room
• Room upgrade (subject to availability)
• Early check-in (subject to availability)
• Late checkout (subject to availability)
• A special amenity like a $100 property credit or a 60-minute massage

Normally, if you booked a room rate with breakfast and these benefits directly at a hotel, you’ll see a massive mark-up compared to the best available rate.

What makes Virtuoso exceptional is the fact that for the most part, you’ll pay the same price as the best available flexible rate when booking directly with the hotel.

This excludes rates like corporate rates, non-refundable/advance purchase rates, promotional rates, and more.

Virtuoso often gets compared to Amex Fine Hotels & Resorts , but in most situations, Virtuoso rates are cheaper than Amex Fine Hotels & Resorts rates. There are a few exceptions, but in this section, we’ll walk you through a handful of example rates.

For example, let’s take a booking at The Ritz-Carlton, Kapalua in Maui, Hawaii. If we perform the same search on Virtuoso and Amex Fine Hotels & Resorts, you might see a discrepancy.

Virtuoso is showing $2,133 per night as the cheapest available rate, while Amex Fine Hotels & Resorts is showing $2,245 per night for the stay.

And if you pivot your search to the Maldives, you might find an even larger rate parity.

The Gili Lankanfushi in the Maldives would price out at $1,299 per night, while Amex Fine Hotels & Resorts would charge $1,624 per night.

However, there are a few rare instances in which Amex Fine Hotels & Resorts ends up being cheaper than Virtuoso rates.

If you look at the example booking at Conrad Maldives Rangali Island below, the Virtuoso rate is quoted at $931 per night, while the Amex Fine Hotels & Resorts rate is $791 per night.

The reason why this can happen is that American Express maintains a list of special offers that include benefits like a complimentary sixth night (as shown in the Conrad Maldives example).

Because these special offers are exclusive to Amex Fine Hotels & Resorts bookings, Virtuoso wouldn’t have access to this same offer.

Be careful, though — just because Amex has a special offer at a property doesn’t mean it’ll always end up being cheaper .

For example, the Taj Exotica Resort & Spa in the Maldives is showing as cheaper at Virtuoso ($1,025 per night) even though Amex Fine Hotels & Resorts is showing a complimentary fourth-night free benefit ($1,133 per night).

Bottom Line: You can enjoy Virtuoso benefits with the best available flexible rate. This is often significantly cheaper than Amex Fine Hotels & Resorts. In general, Virtuoso matches or beats Amex Fine Hotels & Resorts except in some select situations where Amex has a special offer such as a complimentary night free on a multi-night stay.

There are usually no fees to book Virtuoso rates. As long as you book the same rate as the best flexible rate offered when booking directly with the hotel, you can enjoy Virtuoso benefits.

In some cases, travel advisors may charge an extra fee, but this is not a requirement across the board.

Travel advisors receive a small commission for these bookings, which is why they can usually assist for free.

So which properties fall into the Virtuoso umbrella? The good news is that almost all luxury hotels are partnered with Virtuoso. This includes:

• Aman Resorts
• Conrad Hotels & Resorts
• Jumeirah Hotels & Resorts
• Four Seasons Hotels & Resorts
• Mandarin Oriental
• Rosewood Hotels & Resorts
• The Peninsula Hotels
• The Ritz-Carlton
• Rocco Forte Hotels
• Shangri-La Hotels and Resorts
• St. Regis Hotels & Resorts
• Viceroy Hotels & Resorts
• Waldorf Astoria Hotels & Resorts

And much more!

Remember, Virtuoso’s portfolio also includes smaller boutique hotels around the world. You can also view the full hotel catalog .

When you book Virtuoso rates, it’s as if you’re booking directly with the property, so all your bookings will still be considered as eligible rates to earn points, elite nights, and even elite status benefits .

For example, if you use the Chase Sapphire Preferred ® Card to book a Virtuoso stay, you’ll receive 2x Ultimate Rewards points per dollar.

Similarly, if book a stay at The Ritz-Carlton using a Marriott Bonvoy credit card like the Marriott Bonvoy Business ® American Express ® Card , you’ll get 6x Marriott points per dollar on your spending.

Generally, most people think that Virtuoso rates are booked with an advisor over the phone or via email. And while it’s true that many bookings are done this way, the reality is that you can make this even simpler by booking online through Virtuoso.com .

You can search for hotel rates completely online without designating an advisor at all. However, to actually book your stay, you’ll need to first choose your Virtuoso travel advisor – we recommend Leigh Rowan , a member of the UP team and one of the best in the business.

To find an advisor, you can visit the advisor catalog . You’ll see a window that looks like this, and all you have to do is click  Find an Advisor , where you can select specialties based on destination, interest, language, and more.

You can also perform a search before entering the advisor’s information, but the important thing to remember is that you can’t book the stay until you create an account (or log into your account if you already have one) and then select your travel advisor.

You’ll be assigned a default Virtuoso advisor. If you already have a Virtuoso advisor, you can click the button that says  Look up your Virtuoso advisor.

Enter your travel advisor’s name, and after the advisor’s image and name show up, you can click Continue Booking .

Here’s Leigh Rowan’s Virtuoso profile from our team below:

Before your stay is booked, you can also view the exact amenities you would get at that particular property: 

Then, you will need to select the hotel rate you’re booking before getting redirected to the booking page.

When you’re there, enter your travel information, payment information, and any special requests.

After that, you’re ready to go!

Tips To Remember When Booking Virtuoso Travel Online

When you’re making your Virtuoso booking, don’t forget to enter your hotel loyalty program number, if applicable. Sometimes, the hotel chain doesn’t have a loyalty program, as is the case with Four Seasons.

The box will be titled Hotel Chain Loyalty Program Number and will look like this:

Once you enter your details, you can get the points credited to the proper account and enjoy the proper elite status benefits, as well.

When it comes to booking multiple rooms, these will need to be done 1 at a time. You can still book multiple rooms at the same time, but you’ll need to do this offline with your travel advisor via email or phone.

Prefer 1-1 Service? If you have special requirements or would simply prefer to connect with a travel agent directly — Leigh Rowan, a member of our UP team, can help get you complimentary upgrades, daily breakfast for two, hotel credits, and more (for no extra cost). Contact Leigh for a fast reply at [email protected]  for that extra level of service.

Any bookings made via Virtuoso can’t be canceled online. That’s not a big deal because you can call the hotel or reach out to your Virtuoso travel advisor to cancel your booking.

Remember, canceling bookings is not instantaneous unless you go directly to the hotel, so keep that in mind if reaching out to your travel advisor to cancel a reservation.

As you might have seen during the booking process, Virtuoso rates can’t be booked for same-day reservations.

If you need to arrange same-day travel, you’ll need to utilize a different platform, such as Amex Fine Hotels & Resorts.

Virtuoso is one of the world’s best luxury travel networks — making bookings through Virtuoso often results in lots of added value in the form of elite-like perks.

One of the biggest myths out there is that you need to get on the phone or send an email to get the booking process started — you don’t!

You can book Virtuoso stays online, thanks to a seamless booking portal. Just be sure to create an online account and choose a travel advisor before trying to finalize your booking.

For rates and fees of the Marriott Bonvoy Business ® American Express ® Card, click here .

Frequently Asked Questions

How much does virtuoso travel cost.

Virtuoso doesn’t usually cost anything extra. When you book with a Virtuoso travel advisor, the advisor will earn a small commission. That’s why these bookings can be done at no additional cost. The cheapest eligible Virtuoso rate is usually the best available flexible rate.

Is Virtuoso free?

Virtuoso is usually free to travelers, but it depends on your exact travel agent. You can almost always enjoy these perks for no additional cost to you.

What is Virtuoso Travel Network?

The Virtuoso travel network is a group of travel advisors and agencies that help clients book luxury hotels, cruises, tours, and more. By going through Virtuoso, you can enjoy extra benefits like free breakfast and room upgrades.

What are Virtuoso amenities?

Virtuoso amenities usually include:

• Free breakfast for 2 daily
• Room upgrades, subject to availability
• Early check-in, subject to availability
• Late checkout, subject to availability
• A Virtuoso property amenity, like a spa or shopping credit

Who owns Virtuoso Travel?

Virtuoso was founded by Jesse Upchurch, but it is now helmed by his son, Matthew Upchurch.

Is Virtuoso a consortia?

Virtuoso is a travel consortium. Almost all of the world’s luxury hotel brands are included in Virtuoso’s consortium, as well as many of the boutique ultra-luxe properties. There are nearly 2,000 properties that fall under the Virtuoso umbrella around the world.

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This event is tailored to global Agency Owners & Managers and executive-level Preferred Partners.

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Forum is suited for regional Agency Owners & Managers and Preferred Partners.

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The Secret Tool That Gets You EXTRA Value on Hotel Stays

While it’s true that we can choose to use points for luxury hotel stays, maybe that’s not always the best choice. After all, points don’t just drop out of the sky and into our accounts, right? Maybe we’re saving our points stash for another travel adventure. Or maybe we’ve spent our points and simply don’t have enough for an upcoming hotel stay. Or what if your travel plans take you to a destination that doesn’t have hotels you can book on points.

That’s where Virtuoso can come in. Let’s dig in and see how Virtuoso can work for you, what Virtuoso is, what benefits you can get, and how you can book Virtuoso rates.

Access Luxury Perks & Upgrades : If you’re looking to book a luxury hotel stay via Virtuoso —Katie, a member of our PointMe team, is a Virtuoso agent. She can help get you complimentary room upgrades , daily breakfast for 2, late checkouts and more (for no extra cost). Contact Katie for a fast reply to access these special perks.

Everything You Need To Know About Virtuoso

What is virtuoso.

What exactly is Virtuoso? Virtuoso is a worldwide network of travel agencies with specializations in luxury and experiential travel.

Virtuoso’s network consists of more than 20,000 travel advisors, each of which falls under a larger member agency.

Its travel advisors bring personalized travel recommendations and bookings to the clients. They have expertise when you’re looking for hotels, cruises, or tours.

Bookings made through Virtuoso come with value-added perks for no additional cost to the traveler.

What Are Virtuoso Benefits?

In almost all cases, hotel stays booked through Virtuoso come with the following benefits:

• Daily breakfast for 2 guests per room
• Room upgrade (subject to availability)
• Early check-in (subject to availability)
• Late checkout (subject to availability)
• A special Virtuoso amenity (typically a $100 property credit or other amenity valued at a minimum of $100, like a free massage or round-trip car transfer)

Are There Fees To Use Virtuoso?

Virtuoso rates almost always cost the same exact price as the best available flexible rate.

This isn’t the same as a prepaid, advance purchase, non-refundable rate, corporate rate, or member-only rate.

However, if you usually book the best available flexible rates, you’ll literally get hundreds of dollars in added value just by going through a Virtuoso advisor.

In addition, Virtuoso advisors generally don’t charge you any commissions for hotel bookings. This does vary from advisor to advisor though so check with them upfront. They get a commission on the back-end, but that cost won’t be passed on to you most of the time.

This isn’t the same as a planning fee. If you’re booking a complicated trip, you might be quoted for this extra fee depending on the travel advisor.

Virtuoso Travel Hotel Properties

The complete catalog of Virtuoso hotels includes name-brand luxury chains like:

• Aman Resorts
• Conrad Hotels & Resorts
• Jumeirah Hotels & Resorts
• Four Seasons Hotels & Resorts
• Mandarin Oriental
• Rosewood Hotels & Resorts
• The Peninsula Hotels
• The Ritz-Carlton
• Rocco Forte Hotels
• Shangri-La Hotels and Resorts
• St. Regis Hotels & Resorts
• Viceroy Hotels & Resorts
• Waldorf Astoria Hotels & Resorts

This list just about covers all luxury hotel chains . You can book luxury boutique properties that may not have multiple locations or be part of a hotel group.

• Do you find it difficult to book award flights with your miles and points? I do! That’s why I turn to Point.me. They get me great deals and save me money and time.

Can I Earn Points on a Virtuoso Rate?

Booking Virtuoso rates is a lot like stacking benefits!

Because a Virtuoso hotel rate still goes through the hotel’s internal system, you can earn hotel points, elite night credits/stays, and even enjoy hotel elite benefits when booking through a Virtuoso travel advisor. If that’s not a win-win, then what is?

For example, if you’re a Hyatt Globalist member and you’re booking a Virtuoso hotel stay at an eligible Hyatt property, you will earn Hyatt points and enjoy Globalist benefits on your hotel stay.

Your Virtuoso travel advisor will also enter your loyalty number when booking your hotel stays, so you’ll be good to go earning hotel points on stays.

How Do I Find Virtuoso Hotels and Virtuoso Travel Advisors?

Do you have a stay in mind? Good. That’s the first step.

You can view the rates for hotels by visiting the hotel search option here , but you will need to contact a Virtuoso travel advisor (such as Katie ) to enjoy these benefits. You can even browse Virtuoso travel advisors by their destination specialties or travel interests!

Are There Other Programs Like Virtuoso?

Virtuoso is the largest group offering thousands of luxury hotels and resorts to choose from. Virtuoso was founded by Jesse Upchurch in 1986, but it’s currently lead by his son Matthew D. Upchurch. Virtuoso is a private company and has hundreds of employees.

However, other programs offer similar benefits, including Four Seasons Preferred Partner, Belmond Bellini, Dorchester Diamond Club, Hilton Impresario, Rosewood Elite, Marriott STARS, Marriott Luminous, and Mandarin Oriental Fan Club.

Virtuoso actually includes all of the brands above and offers similar benefits.  Virtuoso offers a “one-stop-shop” for booking luxury hotel stays and getting benefits regardless of which of these hotel chains you prefer.

Pro Tip: Do you Pruvo all your hotels stays? If not, do what I do and let Pruvo monitor your reservations for price drops. It’s  free and it’s the easiest way to save money on all your hotel rooms.

Virtuoso Travel vs. Amex Fine Hotels & Resorts

Amex Fine Hotels & Resorts is similar to Virtuoso in the sense that it offers perks like free breakfast and room upgrades. However, Amex Fine Hotels & Resorts offers a guaranteed 4 p.m. late checkout.

Virtuoso is bookable without a specific credit card, while Amex Fine Hotels & Resorts requires a premium Amex card like The Platinum Card® from American Express. However, you need to have a Virtuoso travel advisor to help make your booking for you (online or over the phone).

Amex Fine Hotels & Resorts and Virtuoso both have overlapping hotels.

Sometimes, both programs have the same rates. But sometimes not. Best to check both programs to see if there are price differences even at the same properties.

Don’t MISS OUT on the BEST current travel credit card offers!

Final Thoughts on Virtuoso Travel

Virtuoso is the secret tool that luxury travelers use to get hundreds of dollars worth of extra value on their bookings, especially hotel stays. The best part is you won’t need to pay extra to enjoy these benefits.

Some of the world’s most prestigious hotel brands like Four Seasons, Aman, Rosewood, and The Peninsula are available to book through Virtuoso. It also includes small luxury boutique hotels that aren’t a part of a larger hotel brand, so you can enjoy a boutique experience as well.

With this program, you’ll enjoy benefits like free breakfast, room upgrades, early check-in, late checkout, and more all for the same price as the best available flexible rate.

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Shelli Stein

Shelli Stein is a travel writer, personal development coach , and story teller. She has come to realize writing as a way of sharing travel experiences brings her a lot of pleasure! Her areas of expertise are: all things  Southwest Airlines ,  hotel reviews , and what to do, see, and eat in destinations around the world. She sees travel as an adventure, trying to somehow get inside and experience a different way of life, a different cultural heritage. Maybe she can  show you something  you’ve never seen.  Inspire you with new ideas  for your next vacation. Attempt to  put a smile on your face . Help you learn from her mistakes . Or challenge your  assumptions about the world . She lives life with humor, gratitude, and humility and always sees the coffee cup as half full!

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Classic Travel Service through classictravel.com offers the ability for our members to book our hand-picked luxury hotels online, many of which include exclusive Virtuoso offers and amenities only available to Virtuoso affiliated travel agencies and not available on your own. Depending on your rate and hotel choice, you may choose to pre-pay for special restricted rates or book a flexible rate that allows billing only at check-out. Register now to become a member and easily manage your hotel bookings and at the the same time have access to an experienced travel advisor. Contact us directly or email us .

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Virtuoso is a by-invitation membership. To be invited, you have to be at the top of your game and a proven seller or provider of luxury travel.

BUYING POWER

The Virtuoso network produces more than $13 billion in luxury travel sales annually. That’s buying power in your favor for upgrades, perks and amenities.

TRUE RELATIONSHIPS

Every year, Travelex International travel advisors meet face-to-face with Virtuoso luxury travel providers & on-sites. When we say we know them, we know them.

Benefits of Travel Advisors

So much more than just travel agents, our Virtuoso travel Advisors can get you access to accommodations, locations, and amenities simply not available elsewhere. Not only do our Advisors help you plan the vacation of your dreams, they’re also available during your trip to ensure everything goes perfectly, as well as afterward to fine-tune your preferences for next time.

Exclusive Hotel Experiences

Your travel Advisor has access to the world’s top hotels and resorts. Through your Advisor, you will enjoy preferred rates and availability, and breakfast for two daily during your stay. If available, you will also get a room upgrade and early check-in and late checkout. And finally, you will receive an exclusive Virtuoso amenity to make your stay even more memorable.

One Of A Kind Adventures

Local guides and experts in 75 countries help your Advisor design exclusive adventures just for you. These cultural experts get you access to sites, venues, and activities that often aren’t available to the general public.

Tour & Specialty Partners

Through Virtuoso, we have more than 70 specialty luxury travel partners, providing everything from travel insurance and deals on luggage to ultimate experiences like heli-hiking, trekking, safaris, rare theater tickets, and much more.

Special Sailings & Extra Perks

… and only Virtuoso travel advisors can help you book them.

Virtuoso Voyages is available only to those who book their cruise travel through a Virtuoso-affiliated travel agency. The program offers complimentary benefits on the world’s finest cruise ships across hundreds of annual departures. Since 1990, over 400,000 cruisers have participated.

Learn More About Virtuoso Voyages

Exclusive Alliance With Virgin Galactic

Virtuoso partners with innovative companies to provide access to unparalleled, luxury travel experiences. Our partnership with Virgin Galactic, for example, will help send lucky travelers to suborbital space.

Congratulations to our very own Ursula Pearson!

Welcome to what’s happening in travel, get our weekly emails for the latest travel updates, inspiration and insider news..

© 2024 Travelex International. California Seller of Travel #2096870-40

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TRAVELER BE VERY AWARE

TRAVELER BE VERY AWARE! My family and I planned a very extensive trip to Italy. We were recommended to KKTW by a "friend". The trip was 10 days long with several excursions and tours being planned, as well as hotels, transfers etc. While the planning process was helpful unless you want to be ripped off beyond belief, I would not advise using them. At the start of planning, all excursions were presented to us with a price quote for us to approve. The company names or vendors were never disclosed. (Probably so you couldn't do your own research as to how much these tours were). While on the vacation, we inquired with many of the tour guides and vendors for the exact pricing of what we were doing (since it had seemed what we paid for very high for what we actually got). We came to find out that we were being charged THREE TO FOUR TIMES the amount of what the tour actually was. Not for one tour, for almost all of them. Highly disappointed and will never refer them to anyone we know!

Date of experience : March 10, 2024

Don't waste your money with this…

Don't waste your money with this company. It's a money grab that will bait in aspiring artists, but it doesn't actually offer any valuable courses. Not only that. They will charge your bank card over $100, and not allow you a refund. Even if you cancel your subscription, they will charge you and ignore your attempts to have your money returned. Be careful not to get scammed like I did. It's a gamble not worth taking.

Date of experience : December 22, 2023

Travel Agents need to make it known…

Travel Agents need to make it known that Virtuoso is an intermediary group used to book flights. This makes it impossible for clients to deal directly with the airlines, which is criminal. We are in a situation where we are waiting on a refund from British Airways for cancelled pandemic travel and are at the mercy of Virtuoso to get our money back. Months have passed with no resolution and I see no advocacy being done by this very un-Virtuous company. Our hands are tied.

Date of experience : February 23, 2022

Unprofessional and Unresponsive

I contacted Virtuoso for help planning my upcoming honeymoon to Australia. Sounded like it would be a good fit; Cassandra Bookholder, was an Aussie native and I was super excited to plan this with her help and expertise. Except she ghosted me. Never heard another word. We didn’t have any personal conflicts or disagreements on anything so it came as a surprise to me. I concluded that she was just incredibly unprofessional and dare I say lazy?. Go somewhere that employs people that care to respond.

Date of experience : August 11, 2022

The Virtuoso Life Team's Dream Trips

The Virtuoso Life Team's Dream Trips - maybe for you all as part time agents - but for the guy spending 100k it’s a full on lazy rip off - stay away from the Polynesia team - email me for names

Date of experience : June 30, 2021

I was severely underwhelmed

I was severely underwhelmed. All the advisor seemed to want was her $500 fee. She was supposed to be an expert for this particular vacation but she gave me wrong information multiple times, not maliciously, more over confident and under-educated about the country. If I hadn't done my homework beforehand I would have been talked into an over-priced, underserved experience.

Date of experience : June 01, 2023

Out of respect for all parties…

Out of respect for all parties involved, I can’t go into details about my experience, but it was awful. I would never Booking.com with virtuoso again.

Date of experience : March 24, 2021

Failure of Virtuoso affiliated agent

Virtuoso affiliated agent failed to notify of flight update. He was appropriately notified by Virtuoso of the update. I found Virtuoso Air very helpful in documentation of his failure. Awaiting a partial refund from Air Canada but not holding my breath.

Date of experience : June 02, 2023

Love Virtuoso for Solo Travel

I found Virtuoso when I waited until the last minute to book a trip to London for some theater tickets we had bought to see Benedict Cumberbatch in Hamlet. We were leaving in less than a month and had two weeks to spend with no plans at all. I searched for a travel agency and found Virtuoso which basically caters to clients looking for 5-star service, private tours, and fancy hotels. So I was synced with an agent who specialized in London and Paris and she planned everything out for us to include trips to Bath, Stonehenge, Paris and private drivers and tours. We had a great time. I have since found an agent who I book ALL of my travel through now when I booked a later solo trip to Bali for two weeks. She has since booked trips to Japan, Hawaii, all over California, and a three-week European Christmas market vacation through Germany, Budapest, Prague, Amsterdam, and Vienna. I'm a fan - this is a good company with agents who can really elevate your travel. It's more pricey - but absolutely worth it to have someone who will be there 24/7 if you have an issue to rebook your flights, find you another hotel, or change your plans around if something needs to change last minute. These are experts on locations who make suggestions for things to see and do you may not know about. Usually the itinerary will include an app with suggestions and information about what to see, where to go, where to stay and what to eat while in each city. I love it! I'm a fan for life. My agent is awesome and she is able to get me deals and perks I wouldn't get without her, like free breakfasts and spa credits at fancy hotels.

Date of experience : January 06, 2020

Suzy Xiu is a poor excuse for a Virtuoso agent.

Having used a Virtuoso agent in 2001 for an Alaskan adventure, I was extremely pleased with the attention to detail, perks and overall guidance along the planning stages. Fast forward to 2020; I hired Suzy Xiu, a Virtuoso agent to plan my Italian honeymoon. Although she was excellent in providing vendors for excursions, and hotel/resort accommodations, when Covid hit she distanced herself and did nothing to assist in us getting our $50k in deposits back. Many vendors stated a 30% nonrefundable deposit. Luckily American Express got me every dime back. Then we regrouped and I booked a Regent cruise from Barcelona to Istanbul. I even turned over the cruise credit to Suzy as I understand travel has been hard and I wanted to help her out financially. Suzy recommended that at the end of our cruise we should fly to Bodrum Turkey and stay at the Bodrum Mandarin Oriental due to their stay two and get the third night free program. So we booked for a total of nine nights. Now remember that this is our honeymoon trip. I specifically stated that we wanted a sea view room. She elected to book us into a garden view room and assured us that since she was a Virtuoso agent, the Mandarin Oriental would certainly upgrade our room to a sea view. Three days before our departure, Suzy informs me that the resort is fully booked and we are stuck with a garden view room. So I ask Suzy, exactly what benefits have I received from you and Virtuoso for this trip that you have undoubtedly done very little other than charge me a $200 "fee" to have the "benefit" of working with you and Virtuoso. I received a $300 shipboard credit and I now find that other cruise passengers are receiving up to $5k in rebates from their travel agent. Suzy's response was that she is sorry that I don't see her value and therefore she will no longer be assisting us. I was shocked that an agent that is supposed to be working to ensure a honeymoon is perfect, is so inept at customer service. I contacted Regent to inquire about removing Suzy from getting credit for our cruise but alas, it was too late. I assume a $50k cruise has a nice commission. I sure wish she would have earned it. But the pen is mightier than the sword, and I have gone on every travel blog to spread the word of her poor attitude and unacceptable service. A shame she chose to act like such a petulant child. She could have represented us for our 3-week Dubai to Singapore cruise in November.

Date of experience : April 27, 2022

David Melkonian did an outstanding job…

David Melkonian did an outstanding job booking our Bora Bora trip

Date of experience : September 15, 2022

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