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Cruising or traveling abroad this summer? Why these cellphone packages can be your best travel companion

Whether you're taking a Caribbean cruise , sightseeing in European cities or trekking through South America , staying connected on your mobile phone can be a game changer.

Some travelers value the ability to use their mobile phone overseas because it allows them to stay in touch with family 24/7.

Others find it crucial to have access to a GPS when lost in a medieval town's bewildering alleyways.

Then, there's the ease of checking in for a flight via an airline app, scheduling an early-morning ride to the airport on an app or simply asking your phone's virtual assistant, "What's a great restaurant or museum nearby?" The amount of information we need at our fingertips when traveling abroad is hard to overstate.

Roaming overseas used to be an expensive proposition. However, in recent years, major U.S. wireless carriers have made it easier than ever for customers to keep data streaming on personal devices without incurring exorbitant pay-per-use fees.

Among them, AT&T offers some of the best options for travelers on both land and sea with AT&T International Day Pass and AT&T Cruise packages .

Here are the details on each and how they can help you stay connected on your summer travels.

AT&T International Day Pass

For many travelers, the most seamless option for using your mobile phone while abroad is to connect your device to a local cellular network and use that connection to make calls, send texts, surf the internet and use apps, just as you would at home. AT&T International Day Pass lets you do just that.

Adding AT&T International Day Pass to your eligible wireless plan is simple. You can sign up before your leave, or it'll get added for you as soon as you arrive at your destination. It's also cost-effective and reliable, with no complicated setup or SIM swaps necessary.

While the feature is on your account, you can talk, send a text, or use data in any of the included countries; you will be charged $10 per day on the first line used and $5 for each additional line on the same account used the same calendar day.

The other aspect that makes this feature appealing versus the competition? It caps the number of days charged to your account at 10 per line, per monthly billing cycle. This means you'll only pay for, at most, 10 days per line per bill, regardless of how long your trip is. It doesn't matter which borders you cross — as long as you're in one of the carrier's 210-plus destinations.

The plan includes spots like England, Spain, Aruba, Cambodia and Botswana. While most popular destinations are included, a few far-flung locations, such as the Maldives and Antarctica, are not covered.

This gets even better for customers on eligible unlimited plans , which offer coverage (at no additional cost) when traveling to select destinations in North and South America. Be sure to check your plan details to see whether international coverage in these countries is included and to learn more.

When you get home, you don't need to worry about removing it — you won't be charged anything until you connect to the local network on your next international trip.

AT&T Cruise Plus and AT&T Cruise Basic packages

As veteran cruisers know, using your mobile phone on a cruise is not as easy as it is at home without racking up expensive roaming charges. Once you've sailed away from the nearest land-based cell tower, your phone will usually go into roaming mode and accrue those hyper-expensive satellite roaming charges.

It is possible to switch your phone into "airplane mode" and stay connected at sea via your ship's Wi-Fi. The big-name cruise lines are making strides to improve their onboard Wi-Fi offerings, but connectivity can still be finicky and slow depending on the ship and where it sails.

Adding international, cruise-specific coverage enables connectivity at sea and can help travelers avoid unnecessary charges, including sometimes-expensive shipboard Wi-Fi plans. AT&T Cruise packages work in tandem with AT&T International Day Pass to offer a streamlined way for travelers to stay connected, even if they are toggling between journeys on land and sea.

Customers traveling internationally on cruise ships can choose between two packages: AT&T Cruise Plus ($100) and AT&T Cruise Basic ($60). For each package, the charge allows up to 30 days of usage. Choosing a package depends on your personal travel habits — how many phone calls you expect to make and how much data you generally burn through while traveling abroad (requires a compatible device with domestic wireless service).

The Basic package, for smartphones only, includes 100 minutes of talk (with an overage of $1 per minute), unlimited texts and 100MB of data (with an overage of $10 per 100MB beyond that). The more extensive Plus package, for smartphones and tablets, allows unlimited talk and text as well as 1GB of data (with an overage charge of $10 per 100MB beyond that).

Before signing up for a cruise package, always make sure that your ship is one of the more than 175 cruise ships that the package covers. The big names like Celebrity Cruises, Holland America Line, Norwegian Cruise Line, Royal Caribbean and Disney Cruise Line are all on the list.

It's also important to note that cruise packages only work at sea, kicking in 9 to 11 nautical miles from shore. If part of your trip involves land travel either before or after your cruise, you'll need to add the AT&T International Day Pass for those days.

Things to keep in mind when choosing an international phone plan

Below are a few more tips for choosing an international phone plan and making the most of it while you travel abroad this summer and beyond.

Sign up in advance

On land, relying on Wi-Fi is possible if you don't intend to leave your hotel much. However, at some point, the likelihood is that you will incur costly pay-per-use roaming fees if you haven't signed up for a plan with your carrier in advance. Be sure to check out your options before crossing any borders.

Turn off updates

Since so much data roaming goes on in the background — many apps continue to gobble data even when you're not actively using them — you'll often incur fees that far exceed what a day plan would cost, even just using your phone sparingly for emergencies. Turn off any unnecessary updates ahead of travel.

Consider prepaid packages

Cruisers are not beholden to typical international roaming charges (which are excessive enough). Rather, they can get hit with extremely expensive satellite roaming charges. Surfing the internet, using social media, reading emails or even just checking the weather will all use data charged at a premium rate — this can make a prepaid package very appealing.

Don't expect flawless connection on cruises

Bandwidth and connection speed are problematic at sea. Depending on where your ship is and whether anything (like a mountain range) is blocking the connection to the satellite, you may still experience lag time on calls or slow connection speeds.

Bottom line

Whether it's a Galapagos cruise or a road trip through Europe, if you plan to travel this summer with your mobile phone — and don't want to pay excessive roaming charges — an international cellphone plan can save you time and stress.

With AT&T's international features, you can use your phone just like you do at home without worrying about connecting to public Wi-Fi or obsessing about whether your phone is switched to airplane mode.

If you have the AT&T app, each package is super easy to add and remove from your existing cellphone plan and provides peace of mind and reliability. The 10-day bill cap for the AT&T International Day Pass means no matter how long you travel, it's extremely cost-effective compared to pay-per-use rates.

UponArriving

AT&T International Day Pass Guide (Full List of Countries) [2020]

When traveling abroad, one of the biggest questions asked is what type of plan you can use with your phone. Sometimes you can get hit with outrageous fees unexpectedly if you don’t properly understand your international data plan so it is vital that you know the terms of your plan before you depart as part of your international trip checklist.  

In this article, I will tell you everything you need to know about the AT&T International Day Pass. I will also list off all of the AT&T International Day Pass countries.

Table of Contents

What is the AT&T International Day Pass?

The AT&T International Day Pass allows AT&T customers to pay $10 per 24 hours to receive the following benefits when they are traveling abroad:

• Access to your data plan
• Unlimited worldwide texts
• Unlimited phone calls to the US
• Unlimited calls to 100+ International Day Pass countries

It also allows you the convenience of using your own personal mobile device versus buying a device for your travels. It’s a pretty decent deal and you can find out about the details of each of these benefits below.

• Related: Chase Ink Business Preferred cell phone insurance.
• Related: Best Credit Cards with Cell Phone Insurance

How do I get the AT&T International Day Pass?

The pass is very simple to activate because the first time you use your data, make or receive a phone call, or send a text message in an IDP country, you’ll automatically be charged the AT&T International Day Pass $10 daily fee. This means that you do not have to manually opt-in.

Typically, soon after you touch down in an IDP country and take your phone off of airplane mode, you should receive a text confirming that you are eligible for the pass. If you do not receive a text confirming the pass and how it works, or if you just simply can’t get service, try turning your phone off and then back on. (This usually resolves within a few minutes after you arrive in a new country.)

One important thing to note is that many of your apps that run in the background of your phone need to access data. So in some cases your apps may trigger the pass without you even knowing it. If you want to avoid this, you should keep your phone on airplane mode. You can also turn off cellular data roaming.

There are some ways to use maps off line. One of my favorite apps is Maps.me but you can also use Google Maps off-line as well so if that is your primary concern you don’t have to necessarily use data.

After your initial 24 hour period is up, if you continue to use your data or make or receive phone calls or send text messages, you will reactivate a new 24 hour period that will trigger an additional $10 charge. (The daily fees are calculated and charged to your bill at the end of your billing cycle.) 

How do I cancel the AT&T International Day Pass?

You do not need to cancel the pass whenever you arrive back home. You can simply leave it on your device so that the next time you travel abroad it will be active. However, if you would like to cancel the plan you can do that by going online or by calling into the following AT&T phone number: 800.335.4685. Once removed, pay-per-use rates will apply, unless another international travel option is added to your device. 

What type of data can I use?

The type of data you will be allowed to use depends on your domestic plan. If your domestic plan includes Stream Saver, it will apply to your international package or feature.

If you go over your domestic plan data allowance then overage charges or a data speed reduction of up to 128Kbps will kick in. If you are hit with the lower speed data, you might not even be able to use some of your apps on your phone and browsing can be extremely slow. So when traveling, always try to use Wi-Fi for your downloads, streaming, etc. 

Unlimited texts

You can send unlimited texts to anywhere in the world as long as those texts are AT&T Short Messaging Service (SMS) and Multimedia Messaging Service (MMS).

Note that this unlimited amount of texts does not apply to other types of messaging services like WhatsApp or iMessages. (You would want to use those services when connected to Wi-Fi to avoid charges.)

Unlimited phone calls

The AT&T International Day Pass can provide you with unlimited phone calls for certain regions. As long as you are in an IDP country you can call the United States on an unlimited basis. You can also call to other IDP countries as well (again, the full list of these countries is below).

If you are not familiar with making international calls, remember that you will need to enter in the country code before you make the call. For example, the country code for the US is “1” so before you dial a US number you would need to input “+1.” You can find a full list of country codes here.

It’s worth noting that if your domestic plan does not allow unlimited phone calls, then overage fees will apply.

Calls from IDP countries to non-IDP countries will incur International Long Distance (ILD) charges. If you are not familiar with the long distance rates, you can find out more about those here.

You also need to be careful about Wi-Fi calling. In fact you should turn Wi-Fi Calling off in your device settings to avoid charges for calls dialed to International Day Pass countries.

It’s a little confusing but basically, with Wi-Fi Calling, you won’t be charged for your calls to the US but you will be charged for calls to all other countries including the country that you are in. In those instances your calls will be billed at the international long distance rate as if you were calling from within the US.

Mexico and Canada

Many domestic plans include usage in both Mexico and Canada. If you have one of these plans then you will not be charged a daily fee while traveling in Mexico or Canada.

Service restrictions

There are also some service restrictions that you should consider. This plan is not available for wireless home phone services, connected vehicles, or connected devices. In those instances, pay-per-use international rates will apply. Also, this plan is not to be used aboard cruise ships or airlines.

If you would like to use your phone on a cruise, then you should look into purchasing a cruise package. You can find out more about those here . Just keep in mind that if your cruise transports you to an IDP country, you will be able to use your International Day Pass while on land.

Additional fees and surcharges

When you use your day pass, you might get hit with additional fees and sub-charges depending on your location. For example, there are reports out there of people getting charged an additional $20 on top of their $70 bills when they used their day pass for seven days.

So instead of $10 a day, more likely you might be getting charged something like $12-$17 per day . So just be aware that some of those fees can add up to make your bill a little bit more expensive than you might initially think it would be.

What countries qualify for the AT&T International Day Pass?

Below is a full list of AT&T International Day Pass countries that qualify:

• Aland Islands
• Antigua & Barbuda
• Bosnia & Herzegovina
• British Virgin Islands
• Cayman Islands
• Christmas Island
• Czech Republic
• Dominican Republic
• Easter Island
• El Salvador
• French Guiana
• French West Indies
• Galapagos Islands
• Great Britain
• Isle of Man
• Korea (South Korea)
• Liechtenstein
• Macao (Macau)
• Netherlands Antilles
• Netherlands
• New Zealand
• Northern Ireland
• Palestinian Authority
• South Korea
• St. Barthelemy
• St. Eustatisus & Saba
• St. Kitts & Nevis
• St. Maarten (Dutch)
• St. Martin (French)
• St. Vincent & the Grenadines
• Switzerland
• Trinidad & Tobago
• Turks & Caicos
• United Kingdom
• Vatican City
• Virgin Islands (British Virgin Islands)

The AT&T International Day Pass is very simple to use. You simply start using your data or texting or calling when you arrive in a new country and you will be able to have access to all of your plan subject to a $10 fee that hits every 24 hours. You need to be mindful about your limitations so that you don’t get hit with extra fees or slow down data but overall this is a pretty simple plan to follow.

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

One comment

When using the IDP will my phone get local number if that country? Calling someone in this country, do I call him using the international code or just his local number? And last one, when they call me from the same country that I am visiting, will the need to call my USA number?

Comments are closed.

Privacy Overview

List of Countries Included in AT&T International Calling (AT&T International Day Pass)

Last Updated on March 7, 2024 by Rose Morah

AT&T covers over 210+ destinations globally.

However, it is important to choose the right plan for cost-effective international calls and connectivity while traveling

In order to exhaustively cover the list of countries included in AT&T, let’s take a look at the AT&T International plans and the countries covered in each plan.

• Pay-per-use only destinations
• List of countries included in AT&T International Day Pass
• AT&T International Calling™
• Mexico and Canada plan.
• Cruise Package

See also: T-Mobile International Pass And Countries List .

1. Pay-per-use only destinations

The table below shows the countries included in the pay-per-use-only destinations plan.

AT&T pay-per-use only destinations include:

See also : How To Choose The Best SIM Card When Traveling Abroad (Best international sim card) .

2. List of countries included in AT&T International Day Pass ($10 per day)

This plan gives you unlimited high-speed data, text, and calls in over 210 destinations for only $10/day.

The table below shows the 210+ destinations included in this plan:

3. Mexico and Canada with no extra cost

This AT&T plan allows you to make calls between U.S., Canada, and Mexico without extra roaming costs.

4. Cruise Package

The package allows you to stay connected on 170+ cruise ships. You will also get no extra charges on selected Caribbean Islands as well as Canada and Mexico.

For more info, visit their website .

See also : 2 Best International Sim Cards For the Caribbean .

5. AT&T International Calling™ ($15 per month/per line)

This plan comes with the following:

• Unlimited calls, when calling from the U.S. to over 85 countries. (Listed below)
• You get discounted rates when calling over 140 countries.

NOTE: Since the plans, charges, and countries are subject to change, you can view their wireless coverage here .

The table below shows the list of all countries included in the AT&T International Calling™ package, international call rates by country, and the rates when you choose to go with Pay-Per-Use.

Hello there! My name is Rose. I’m passionate about electric cars and clean energy. My adventurous spirit and journalistic pursuits make each day fascinating and far greater. I consider traveling not just about the grandeur moments, but the little elements that transform the whole experience.

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AT&T International Phone Plans – Countries, Coverage, Rates, and More

Andrew Kunesh

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Table of Contents

Breaking down at&t’s international data plans, at&t’s supported countries, pros and cons of at&t’s international data plans, final thoughts.

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At Upgraded Points, we’re a team of travelers . Some of us travel abroad multiple times per year, and some of us travel full-time. However, all of us have 1 thing in common: we need an international data plan to stay connected to our work when we’re globetrotting.

With this in mind, we’ve spent a lot of time looking at the best U.S. mobile data plans for international roaming . The right plan will let us stay connected to our work when traveling, breaking us free from the hold of constantly searching for free Wi-Fi.

In past articles, we’ve looked at T-Mobile and Google Fi’s assortment of international data plans. And while these were some of our favorites, it’s time for us to turn our focus to mobile giant AT&T’s international roaming options. And at first glance, you may be in for a bit of a disappointment.

AT&T doesn’t offer free international roaming outside of North America, and it’s international roaming options can get pricey quickly. So in this article, we’ll dive deep and take a look at all of AT&T’s different roaming options. We’ll start by looking at what options are available to you, and then end with a list of pros and cons.

Use the information presented in this article to see if AT&T is the right cell phone provider for you as an international traveler. And if you’re already an AT&T subscriber, you can use this information to avoid any billing surprises on your next trip abroad.

Let’s get started!

As discussed in the intro, there’s no free international roaming outside of North America included with any of AT&T’s post-paid cell phone plans.

Thankfully, though, there are 3 different ways you can use your AT&T mobile plan when you’re traveling abroad. One is paying per megabyte for data, and the other 2 options are roaming plans. We’ve outlined each and their respective pricing in the paragraphs below:

Pay Per Use International Data

The first option available to you is also the riskiest: paying per megabyte for international mobile data.

AT&T will let you use international mobile data at a rate of $2.05 per megabyte in most countries. Your exact usage is actually billed per kilobyte, so if you use 100.2 MB of data during your trip, you won’t be rounded up to 101 MB for billing purposes.

This is a very risky (and expensive) way to use international mobile data. For example, sending a 3 MB photo on WhatsApp would cost a whopping $6.15! Further, modern smartphones use a lot of data in the background — think automatic updates and fetching new email — so you could end up paying hundreds of dollars in extra charges just for keeping your cell phone turned on!

We highly recommend staying away from this option. It’s too risky to be deemed practical — especially when you consider how data-intensive even the most basic smartphone tasks are.

AT&T International Day Pass

Plan on using a lot of data during your trip? You may want to consider the International Day Plan .

This plan lets you continue using your AT&T plan abroad. If you have an unlimited plan at home, you can continue using this plan and your data allocation when traveling in 200+ countries. Plus, you also get unlimited texting, calling to the U.S., and calling to 100+ Day Pass countries.

This plan is charged at a rate of $10 per day on top of your existing AT&T plan. If you’d like to add multiple devices to this plan, you’ll be charged $5 each for additional devices. Thankfully, AT&T will only charge you for days you actually use, and there’s no minimum number of days you need to purchase. Plus, the maximum you’ll be charged is $100 per billing cycle. After the first 10 days charged at $10 each, you’ll be able to access the international plan free of charge for the remainder of the billing cycle.

These daily plans are charged per 24-hour period and don’t start until you’ve used data, sent or received a text, or made a call. So if your flight lands at 3:30 p.m. in London and you make a call at 4:00 p.m., your 24-hour period will expire at 4:00 pm the next day. This plan works in any of AT&T’s International Day Pass-supported countries, and you can use your plan in multiple countries without having to buy an additional pass.

Once you add International Day Pass to your AT&T account, you will be automatically charged you for a full day whenever you use your phone in a supported country. This means that you don’t need to enroll in the plan more than once — just set it and forget it.

Free International Roaming in Canada And Mexico

One quick thing to note: most AT&T post-paid plans include complimentary roaming in Canada and Mexico.

When roaming to these countries, you’ll simply use your voice, text, and data plan from home. According to AT&T’s website, your phone will work at full-speed when roaming in these countries (or until 22 GB on unlimited plans, then throttled speeds), so there’s no need to worry about being throttled just for traveling. You can even use mobile hotspot — something super helpful for those that want to work remotely when traveling within North America.

The following plans include North American roaming:

• Unlimited &More
• Unlimited &More premium
• Unlimited Choice
• Unlimited Choice Enhanced
• Unlimited Plus
• Unlimited Plus Enhanced

Further, a handful of plans include roaming in Mexico but not Canada:

• Mobile Share Advantage (10 GB or higher)
• Mobile Share Flex (10 GB or higher)
• Mobile Share Plus
• Mobile Share Value (15 GB or higher)

Other AT&T plans can add a special Roam North America plan to their account. The price of this plan is not published publicly, so you’ll have to call AT&T to receive a quote and have it added to your AT&T account.

Which AT&T Data Package is Right for You?

Now that you know what international plans AT&T offers, let’s help you pick which is best for you. Here’s a look at why you might pick 1 plan over another:

Stick with pay-per-megabyte roaming if you…

• Plan on keeping your phone in airplane mode or buying a local SIM card — it’s not worth risking a huge bill when you get home!

Sign up for the International Day Pass if you…

• Are on a short trip — $10 per day can add up quickly.
• Only plan on using data on certain days of your trip.
• Have a large U.S. data plan; remember, the data you use will be pulled from your standard data allowance.
• Need a plan to hold you over until you purchase a local SIM card.

How to Sign up for an International Data Package

Signing up for an AT&T international data plan is easy. You’ll be automatically enrolled in pay per megabyte — so the minute you land, you’ll start being charged for roaming.

On the other hand, an International Day Pass can be added from the myAT&T portal. Just head over to AT&T’s website , sign in, and head to this link.  You can remove an international plan from this page as well.

Hot Tip: You can call AT&T to have them disable the international data plan feature if you’d like. We actually recommend doing this so that you don’t end up with a massive bill for accidentally taking your phone out of airplane mode.

AT&T has a wide range of supported countries for its International Day Pass, but unfortunately, it’s not quite as extensive as T-Mobile or even Google Fi.

Some notable examples of countries not supported by International Day Pass include:

• French Polynesia
• Philippines
• United Arab Emirates
• A handful of others

You can view the entire list of supported countries for both plans on AT&T’s website . We recommend studying this list before you make a choice on what plan is right for you. After all, there’s nothing worse than landing in a new country and not having phone service to call an Uber!

Obviously, there are ups and downs to picking an AT&T international data plan over a competitor — unfortunately, though, we believe there are more downsides. To prove it, here’s a breakdown of the pros and cons of AT&T’s international data plans.

Don’t worry: we’ll bring these together in the Final Thoughts section, giving you a well-rounded look as to whether AT&T’s international data plans are right for you.

Pros of AT&T’s International Data Plans:

• 2 different options for international roaming, giving you flexibility in how you choose to roam
• Complimentary roaming in North America for most AT&T plans
• International Day Pass provides flexibility and peace of mind as it automatically re-enrolls when you use your phone abroad

Cons of AT&T’s International Data Plans:

• No complimentary international data like T-Mobile or Google Fi
• Limited roaming countries, especially on the International Day Pass plan
• Expensive pay-per-megabyte roaming
• International Day Pass can add up on long trips
• Not all plans include North American roaming

All in all, AT&T’s international data plans are not the best option for most travelers. For example, Google Fi’s Unlimited plan costs just $70 per month per line and includes unlimited high-speed international data. With AT&T, you’d pay a similar price for U.S. data and still have to buy an additional international plan.

Further, AT&T doesn’t have the global coverage that other carriers offer. And while AT&T does cover most of Asia and Europe, those traveling off the beaten path will eventually stumble upon a country where an AT&T plan won’t connect.

If you live in an area where AT&T is your only option for getting solid coverage, we recommend picking up one of AT&T’s two different international data plans when you do travel abroad. These will keep your international data bill manageable and ensure that you can stay connected no matter where you are in the world.

Long story short: we recommend strongly considering the competition before you settle on AT&T. You’ll likely find a better deal with more international coverage options.

Safe travels!

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How to Use an AT&T Mobile Phone Internationally

Last Updated: March 28, 2024 Fact Checked

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 16 people, some anonymous, worked to edit and improve it over time. There are 7 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 298,362 times. Learn more...

The majority of mobile phones offered by AT&T have built-in frequencies and features that allow them to function efficiently when you travel overseas to other countries. To use your AT&T phone overseas, you will be required to activate a roaming feature on your phone account that allows you to connect to the mobile phone towers at your overseas destination. If you do not want to activate the roaming feature or pay the additional rates for phone calls, messaging, and data capabilities, you can contact AT&T to have your phone unlocked so you can use an international prepaid Subscriber Identity Module (SIM) card.

Activate AT&T's International Roaming Service

• Visit AT&T's "Travel Guide" website featured in the Sources section of this article to verify your mobile phone's functionality in other countries. If you do not have Internet access, call AT&T's International Customer Care department for assistance at 1-800-331-0500. [2] X Research source
• Select the continent and country you are traveling to and click on the "Continue" button.
• Select the manufacturer and model of your AT&T mobile phone and click on "Continue."
• Review your phone's ability for voice and data services in the country you are traveling to. Voice services include phone calls and text messaging; whereas data services include email and Internet connectivity.
• If your AT&T mobile phone will not work in the country you are traveling to, you may want to consider upgrading your phone model or renting a mobile phone when you arrive at your international destination.

• Click on the "Details" link under the "Rates and Coverage" column to view your rates for the country you are traveling to. Rates for voice calls will vary depending on the country; however, messages and data charges have fixed rates regardless where you travel to.
• Each outgoing text message will cost 50 cents (0.36 euros), whereas each outgoing picture and video message will cost 1 dollar and 30 cents (0.94 euros).
• Data services will cost 1.95 cents per kilobyte, i.e. $19.50 (~15 EUR) per megabyte; In Canada it costs 1.5 cents per kilobyte ($15.00 per megabyte).
• If you travel overseas frequently, you may want to consider signing up for an international rate plan or discount package that may provide you with lower roaming fees. Visit AT&T's International Roaming website featured in the Sources section of this article or call AT&T at 1-800-331-0500 to sign up for an international package.

• You may call AT&T's International Customer Service department at 1-800-331-0500, dial 611 directly from your mobile device, or visit an AT&T retail store.

• To make phone calls or send messages, you will be required to dial the "plus" symbol, followed by the country code, then the phone number you are calling. For example, if you are calling a United States phone number, dial the "plus" sign, enter the number "1" for the country code, then dial the 10-digit phone number you are calling.

Unlock your AT&T Mobile Phone

• AT&T can unlock your mobile phone if you meet specific eligibility requirements. You must have had active AT&T service for at least 60 days, your account must be current on payments, your phone model must be available from other service providers or companies, and an unlock code must be available from the manufacturer. [5] X Research source
• Apple iPhones cannot be unlocked; however they have the ability to function overseas using AT&T's international roaming feature.

• Prepaid SIM cards can usually be purchased from stores in airports, department stores, or from phone merchants. You may want to ask the vendor salesperson about the rates and applicable fees for your prepaid SIM card.

Community Q&A

• Call AT&T's International Customer Service line free of charge if you have questions about roaming while you travel. Dial the "plus" symbol on your phone, followed by the phone number 1-916-843-4685 to speak to an AT&T representative. [7] X Research source Thanks Helpful 0 Not Helpful 1
• After you call them you can actually give them your local number and the AT&T representative will call you back. Thanks Helpful 0 Not Helpful 0

You Might Also Like

• ↑ https://www.att.com/international/
• ↑ https://www.att.com/Common/merger/files/pdf/international_calling/world-quick-ref-fs-en.pdf
• ↑ https://www.att.com/international/long-distance/
• ↑ https://www.att.com/support/article/wireless/KM1009432/
• ↑ https://www.att.com/deviceunlock/
• ↑ https://support.apple.com/en-us/109357
• ↑ https://about.att.com/content/dam/snrdocs/ATT%20International%20Roaming%20Fast%20Facts.pdf

About This Article

If you’re travelling internationally, you can still use your AT&T mobile phone with a little preparation. Visit AT&T’s travel guide website to see if their service will work in the country you’re travelling to. You can also check the roaming rates there. To activate international roaming on your account, you’ll need to call AT&T’s international customer service department. Alternatively, if you’ve had your SIM card for at least 90 days, you’re up to date on your payments, and your phone’s eligible, call customer service to have your phone unlocked. Then, buy a prepaid SIM card when you arrive at your destination. For more tips, including how to dial a U.S. number from overseas, read on! Did this summary help you? Yes No

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How To Activate International Roaming On AT&T

Published: December 16, 2023

Modified: December 28, 2023

by Daria Fonseca

• Travel Tips

Introduction

Traveling abroad can be an exhilarating experience, but staying connected while exploring new destinations is essential. Whether you’re a frequent traveler or embarking on a once-in-a-lifetime trip, activating international roaming on your AT&T device is a crucial step to ensure uninterrupted communication.

With international roaming, you can make calls, send text messages, and access data services while outside of the United States. This convenient feature allows you to stay connected with friends, family, and colleagues back home, as well as access important information on-the-go.

In this guide, we will walk you through the process of activating international roaming on your AT&T device. From checking your eligibility to understanding the associated fees, this comprehensive step-by-step guide will help you navigate through the necessary procedures, ensuring a seamless transition into the world of international connectivity.

Before diving into the activation process, it’s important to note that enabling international roaming may incur additional charges. Be sure to inquire about the specific rates and plans offered by AT&T, or consider alternative options such as purchasing local SIM cards or using WiFi hotspots to minimize costs.

Now, let’s get started on activating international roaming and unlocking the power of connectivity while traveling abroad.

Step 1: Check your eligibility for international roaming

Before you can activate international roaming on your AT&T device, it’s important to verify if your account is eligible for this service. Here are a few key factors to consider:

• Account in good standing: Ensure that your AT&T account is active and in good standing. Any outstanding balances or overdue payments could affect your eligibility for international roaming.
• Plan compatibility: Check if your current AT&T plan includes international roaming. Some plans may require an additional add-on or may not be eligible for roaming services. Review your plan details or contact AT&T customer service to confirm.
• Device compatibility: Certain devices may have restrictions or limitations when it comes to international roaming. Make sure your device supports international frequencies and is compatible with AT&T’s roaming partners abroad. You can find information on device compatibility on AT&T’s website or by contacting their customer support.

If your account meets these eligibility requirements, you can proceed to the next step of activating international roaming. However, if you encounter any issues in terms of account standing, plan compatibility, or device limitations, contact AT&T customer support for assistance. They will be able to guide you through any necessary steps to ensure your account is eligible for international roaming.

Keep in mind that certain restrictions may still apply depending on your destination. While AT&T’s international roaming coverage is extensive, there may be countries or specific areas where roaming services are not available. It’s important to research and familiarize yourself with your destination’s network availability and AT&T’s roaming partners in that region.

Now that you have confirmed your eligibility for international roaming, let’s move on to the next step: enabling international roaming on your AT&T account.

Step 2: Enable international roaming on your AT&T account

Now that you have confirmed your eligibility for international roaming, it’s time to enable this feature on your AT&T account. Follow these steps to activate international roaming:

• Contact AT&T customer service: The easiest way to enable international roaming is by contacting AT&T’s customer support. You can reach them by dialing 611 from your AT&T phone or by using the support number provided on their website.
• Request international roaming activation: Inform the customer service representative that you would like to activate international roaming on your account. They will guide you through the necessary steps and ensure that the service is enabled.
• Provide your travel details: Be prepared to provide information about your upcoming travel plans, including the countries you will be visiting and the duration of your stay. This will allow AT&T to better assist you and provide any additional information or recommendations specific to your destination.
• Confirm activation: After providing the necessary details, the customer service representative will confirm that international roaming has been successfully activated on your account. They may also provide you with additional guidelines or tips for using roaming services abroad.

It’s important to note that activating international roaming may take some time to become effective. It’s recommended to initiate the process at least a few days before your departure to ensure that the service is active when you arrive at your destination.

Additionally, AT&T may send you a confirmation message or email once international roaming is activated on your account. Be sure to keep this confirmation handy for future reference, along with any instructions or contact details provided by AT&T’s customer support.

With international roaming now enabled on your AT&T account, you’re one step closer to staying connected while traveling abroad. The next step is to ensure that your device is compatible with international roaming settings. Let’s explore that in the next step.

Step 3: Verify your device compatibility for international roaming

Before you can fully utilize international roaming on your AT&T device, it’s important to verify if your device is compatible with roaming settings and frequencies used in the countries you plan to visit. Follow these steps to ensure your device is ready for international roaming:

• Check your device’s compatibility: Visit AT&T’s website or contact their customer support to find information on your device’s compatibility with international roaming. They can provide you with details on supported frequencies and technologies used in different countries. Keep in mind that older devices may have limitations in terms of compatibility. If necessary, consider upgrading to a newer device that supports a wider range of roaming options.
• Unlock your device (if applicable): Some devices, especially those purchased through AT&T or other carriers, may be locked to specific networks. If your device is locked, you may need to request an unlock from AT&T before using international roaming. Check AT&T’s website or contact customer support to inquire about the device unlocking process.
• Backup your device: Before traveling, ensure that you have backed up all important data on your device. This includes contacts, photos, documents, and any other critical information. In the unlikely event of any issues during your international trip, having a backup will ensure that you don’t lose important data.
• Install necessary software updates: Check for any software updates available for your device. These updates may include important bug fixes, security patches, and roaming-specific settings. Installing the latest updates will ensure that your device is optimized for international roaming and provides a smooth user experience.

By following these steps, you can ensure that your device is compatible with international roaming and is ready to connect to local networks while traveling abroad. Remember to keep your device charged and have an appropriate power adapter or converter if needed for your destination.

Once you have confirmed your device’s compatibility, you can proceed to the next step of setting up your device for international roaming. We’ll discuss this in detail in the next section.

Step 4: Set up your device for international roaming

Now that you’ve checked the compatibility of your device for international roaming, it’s time to set it up for seamless connectivity while traveling abroad. Follow these steps to prepare your device for international roaming:

• Enable data roaming: On your device, navigate to the settings menu and find the “Mobile Networks” or “Cellular” option. Within this menu, enable the “Data Roaming” option. This will allow your device to connect to data networks while abroad. Keep in mind that data roaming can be expensive, so it’s advisable to monitor your usage or consider using Wi-Fi whenever possible.
• Configure APN settings: APN (Access Point Name) settings control how your device connects to the network. In some cases, you may need to adjust these settings to enable international roaming. Contact AT&T customer support or visit their website for instructions on configuring APN settings specific to your device and destination.
• Activate international calling and texting (if needed): If you plan to make international calls or send text messages while roaming, you may need to activate specific features on your device. Contact AT&T customer support or refer to their website for information on enabling international calling and texting options.
• Download useful travel apps: Before your trip, consider downloading travel apps that can enhance your experience while abroad. These may include language translation apps, currency converters, maps, and travel guides. Having these apps readily available on your device will make your journey more convenient and enjoyable.
• Test your settings: Once you have made the necessary changes to your device settings, it’s a good idea to test them before you travel internationally. Try making a call, sending a text, or accessing data to ensure that your device is functioning properly and connected to the local network.

Setting up your device for international roaming will ensure that you can stay connected and utilize your device’s functionalities throughout your travels. Remember to familiarize yourself with any additional features or settings specific to your device and destination, as well as any guidelines provided by AT&T.

Now that your device is ready for international roaming, it’s important to understand the fees and plans associated with using roaming services. We’ll explore this in detail in the next step.

Step 5: Understand international roaming fees and plans

When using international roaming, it’s important to be aware of the fees and plans associated with this service. Here are a few key points to consider:

• Roaming rates: Roaming rates vary depending on the country you’re visiting and the specific services you use. It’s crucial to familiarize yourself with the roaming rates charged by AT&T for voice calls, text messages, and data usage. These rates can add up quickly, so it’s important to monitor your usage or consider purchasing a roaming package or add-on plan to save costs.
• Roaming packages: AT&T offers various roaming packages designed to provide more affordable options for international travelers. These packages typically include a set amount of minutes, messages, and data that you can use while roaming at a discounted rate. Research and compare the available packages to find one that suits your needs and destination.
• Pay-as-you-go: If you prefer not to purchase a roaming package, you can opt for AT&T’s pay-as-you-go rates. With this option, you will be charged the standard roaming rates for each minute of voice call, text message, or megabyte of data that you use while abroad. Be cautious, as these rates can be considerably higher compared to package rates.
• Data usage: Data usage is often the most significant contributor to roaming charges. To minimize data consumption, connect to Wi-Fi networks whenever possible and disable automatic app updates and background data usage. You can also monitor your data usage through your device settings or AT&T’s mobile app to stay within your allocated limits.
• Alternate options: Depending on your travel duration and destination, it may be more cost-effective to use local SIM cards or rent portable Wi-Fi hotspots. These options can provide better rates and more flexibility in terms of data usage. Research and compare the available options before making a decision.

Understanding the fees and plans associated with international roaming will help you make informed decisions and avoid any unexpected charges. Before your trip, take the time to review AT&T’s website or contact their customer support to get detailed information about the roaming rates and plans available for your destination.

Now that you have a better understanding of the fees and plans, you are well-equipped to utilize international roaming on your AT&T device. Should you encounter any issues or have questions while roaming, don’t hesitate to reach out to AT&T’s customer support for assistance.

Lastly, let’s address common issues and troubleshoot any challenges you may face while using international roaming in the next step.

Step 6: Troubleshooting common issues with international roaming

While international roaming on your AT&T device is designed to provide seamless connectivity while traveling abroad, you may encounter some common issues. Here are a few troubleshooting tips to help you overcome these challenges:

• No network connection: If you’re experiencing difficulties connecting to a network while roaming, try toggling your device’s airplane mode on and off. This action can help your device search for available networks and establish a connection.
• Poor network signal: In some cases, you may have a weaker network signal while roaming. If you are struggling with a poor signal, try moving to an open area, away from obstructions, to improve network reception. Additionally, manually selecting a network from your device’s network settings may provide a stronger signal if multiple networks are available.
• Data connectivity issues: If you’re having trouble accessing data services while roaming, double-check that your device’s data roaming feature is enabled. You can also try resetting your device’s network settings, which can help fix any potential configuration issues.
• Incompatible device: If you discover that your device is not compatible with the network frequencies used in your destination country, consider renting a compatible phone or using a local SIM card. These alternatives will allow you to have reliable connectivity while abroad.
• Excessive roaming charges: To avoid excessive charges, monitor your usage regularly. Check your device’s data usage settings or AT&T’s mobile app to keep track of your data consumption. Consider utilizing Wi-Fi networks whenever possible and restrict background data usage on your device.
• Lost or stolen device: In the unfortunate event of a lost or stolen device while roaming, contact AT&T immediately to report the incident. They can assist in suspending your service and protecting your account from unauthorized usage. It’s always a good idea to keep a record of your device’s IMEI or serial number in case you need it for any such situations.

If you encounter any issues or need further assistance while using international roaming, reach out to AT&T’s customer support. They are available to address your concerns and provide guidance to ensure a smooth and enjoyable roaming experience.

By troubleshooting common issues and following the steps outlined in this guide, you can overcome challenges and make the most of international roaming on your AT&T device. Stay connected, explore new horizons, and enjoy your travels with the power of seamless connectivity.

With the completion of this guide, you are now well-equipped to activate international roaming on your AT&T device. Have a great trip and safe travels!

Congratulations! You’ve reached the end of our comprehensive guide on activating international roaming on your AT&T device. By following the steps outlined in this guide, you can ensure a seamless and connected experience while traveling abroad. Let’s recap the key points:

First, it’s important to check your eligibility for international roaming. Make sure your AT&T account is in good standing, your plan includes roaming services, and your device is compatible with international frequencies.

Next, enable international roaming on your AT&T account by contacting customer service and providing your travel details. Confirm that international roaming is activated before your departure.

Verify your device’s compatibility for international roaming and unlock it if necessary. Back up your device, install software updates, and configure APN settings to ensure smooth connectivity while abroad.

Set up your device for international roaming by enabling data roaming and configuring international calling and texting options if needed. Download useful travel apps to enhance your experience during your trip.

Understand the international roaming fees and plans offered by AT&T. Consider purchasing a roaming package or using alternate options like local SIM cards or portable Wi-Fi hotspots to minimize costs.

If you encounter any issues, troubleshoot common problems such as network connection, signal strength, data connectivity, and excessive charges. Contact AT&T’s customer support for assistance with any concerns or challenges you may face.

By following these steps and being aware of the fees and plans associated with international roaming, you can stay connected with your loved ones and have access to important information while exploring new destinations.

Remember to monitor your usage, conserve data, and take advantage of Wi-Fi whenever possible to avoid excessive charges. And most importantly, enjoy your travels with the peace of mind of staying connected through international roaming.

We hope this guide has provided you with the necessary information to activate international roaming on your AT&T device. Safe travels and have a wonderful time exploring the world!

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The AT&T International Dialing Guide is easy to use. Step One: Select one country at a time from the "dialing from" category and one country in the "dialing to" category. Step Two: Click "submit" to see the information you have selected or "clear" to start over. Macintosh* users hold down the Command key. If you have access to a printer on this trip, be sure to print out all the international country calling codes you may need for the rest of your travels.

Please check here if you are using Network Remote Access through your company's toll-free number which can be found on the front of your AT&T Corporate Calling Card.

Select the country you are dialing from

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*Macintosh is a registered trademark of Apple Computer Inc.

The mark " ^ " appearing in some AT&T Direct Access Numbers means " await second dial tone" .

Wait for a prompt then enter your AT&T Corporate Calling Card Number and 4-digit PIN.

* For additional city code information, please contact the local provider for the country you are calling

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The 10 Best Tips For Using A Cell Phone During International Travel

Traveling abroad? Use these tips to stay connected without going broke

• Western Sydney University
• Switching from Android

iPhones and Android smartphones will work in any country you travel to, but their functionality can be limited depending on your current mobile plan, whether you want to rent a SIM card or portale Wi-Fi devices upon arrival, and how well you prepare your apps before your departure.

Here are 10 things you need to know to save some money and get the most out of your smartphone when traveling internationally.

Confirm International Texting, Calling, And Data Fees

By far the most-important thing you need to do before traveling abroad is to check with your service provider about their current policies relating to international cell phone use and what your current contract already allows.

Global roaming functionality used to be an extra feature that users would have to manually opt into using for an additional fee. This has now changed and many cell phone service providers such as Verizon, AT&T, and T-Mobile now activate international texting, calling, and data features automatically as soon as the handset is used in a foreign country.

This activation usually incurs a pricey fee that's recharged on a daily basis and can get very expensive if you're planning to travel for a long period of time. Metro PCS' World Calling is another popular service many people use for making international phone calls while traveling.

Mobile providers frequently update their international roaming services with new prices, features, and payment options. Verizon , AT&T , and T-Mobile each have dedicated pages on their official websites that detail their current options. However, you may have signed up for a contract that was created before the current model launched so the updated information on their sites may not apply to you. The best advice for cell phone usage when going abroad is to talk to a customer service representative over the phone or in person about your specific mobile phone contract.

Check If Your Smartphone's Unlocked

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If you're planning to use an international cell phone plan with your current provider while traveling overseas, you don't really need to worry about whether your smartphone is unlocked or not. If you're thinking of renting a SIM card once you arrive at your target destination though, this bit of information is incredibly important.

Having a locked phone means that it can only be used on one specific provider's cellular network and this means that you won't be able to use that phone in a country where that network doesn't exist. If your phone is unlocked, you can use it on other cellular networks both in your home country and abroad.

Rent A SIM Card For International Cell Phone Use

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SIM card rental allows you to use all of your phone's features, such as phone calls, text messages, and cellular data, by swapping out your current SIM card for one that's compatible with the country you're visiting.

While using another SIM card, your phone will be unable to receive texts or calls to your regular phone number as the SIM card will give your phone a new number. Due to this side effect, it's recommended to tell friends and family to contact you via email or a chat app like Facebook Messenger while you're traveling.

SIM card rental is available in most regions and can be done at specialized stores in major airports and at cell phone company branches. Renting a SIM card is generally much cheaper than paying for an international roaming service, especially for those planning to travel abroad for several days or weeks.

Rent A Portable Wi-Fi Device Instead

If you don't need texting or phone calls while traveling overseas and you think you'll be fine using your smartphone's apps for communication and navigation, a popular alternative to rental SIMs is a portable Wi-Fi device .

These Wi-Fi devices are about the size of a deck of cards and can be carried in your pocket or handbag. They broadcast a strong Wi-Fi signal to which you can connect your smartphone and other devices while traveling.

Such devices can usually be rented at airports and in telephone service provider stores. Some tourist information buildings also offer them to travelers.

Invest In A Quality Battery Pack

Odds are when you're traveling overseas, you're going to be using your phone a lot more than usual to navigate and to take photos and video. Your phone will also likely be going longer without chance to recharge and all of this extra usage will use up its battery power a lot faster than normal.

To prevent you from ending up with a dead phone while on the road, some good advice for smartphone owners is to invest in a good quality battery pack that can hold a significant amount of power. These typically feature at least one USB slot which can be used to recharge your smartphone, tablet, or other electronic accessories. A quality battery pack is a solid addition to any travel tech kit.

While most battery packs can be charged by being plugged into a wall, a growing number also boast solar panels which lets them be charged by the sun. These can be useful when traveling anywhere really but they're particularly practical for travelers that go camping.

Buy A Modern USB Power Adapter

A traditional power adapter with old-school power sockets for your chargers and laptop is a necessary purchase if you want to keep your electronics charged while traveling. If you're planning to buy a new adapter though, it's worth investing in a modern model which has at least one built-in USB port .

A USB port in an adapter will save you a lot of space when packing as USB cables generally take up much less room than cables with wall plugs on one end. USB charging cables will also likely work with more than one of your devices so you won't have to bring a separate cable for everything you own.

Pre-Download Media For Long Flights

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When using your cell phone for international travel, you're bound to experience significant periods of time when you have access to neither a cellular nor Wi-Fi network and accessing online content will be almost impossible.

Because of this, it's a good idea to download some content before you travel so you have something to keep you entertained during your flight or after you arrive in a foreign country. The Netflix smartphone app lets you download many of its movies and TV shows, while the official YouTube apps have the ability to download your favorite videos if you're a YouTube Premium subscriber .

If you're not a subscriber of YouTube Premium, there's still a way to download YouTube videos to your device for offline viewing.

Other good options for offline media include the first-party digital stores for iOS , Android, and Windows 10 devices, all of which allow for the downloading of movies, songs, podcasts, and TV series. Spotify is another good choice for podcast downloads and music downloads, though you'll need a Spotify Premium membership to download songs for offline listening.

Pre-Download Maps For Offline Access

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Unless you're paying for a global roaming package when going overseas, you'll likely be arriving at your target destination with no online functionality on your phone. This can make looking up travel information on your maps app very difficult or in many cases impossible.

Some airports do offer free Wi-Fi but many don't. The airport's Wi-Fi shouldn't be relied upon either, as once you leave the airport and get in a train, bus, taxi, or Uber , your smartphone will go completely offline again.

Fortunately, many map apps allow for the downloading of maps for offline viewing before you get to your location. Google Maps supports such a feature on both Android and iOS devices while the Maps app on Windows 10 laptops and tablets also contains this functionality.

While a lot of the location data can be downloaded in map apps, most of the public transport information won't function when offline. A good alternative is to download the local public transport app for your target destination before you go. Many of these apps work completely offline and also feature some useful information on the transport services available.

Set Up Cloud Services On Your Mobile Device

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Having your smartphone lost, broken, or stolen during international travel is always a possibility. Fortunately, experiencing any one of these bad situations doesn't have to be as devastating as it once was due to a variety of cloud services that can back up all of your photos, videos, and app settings to the cloud for access on another phone, tablet, or computer in the future.

The iPhone and Android smartphone first-party cloud services, iCloud and Google Drive , are usually installed and enabled by default on their respective devices to save your data to their respective servers but there are also some third-party options that you may want to check out as a backup.

Dropbox and Microsoft's OneDrive two popular alternatives to the default smartphone cloud options but there are a number worth checking out. Most cloud services can work alongside each other to back up your data so if you reach your data limit on one, you can rest assured that one of the other services has picked up the slack.

Prepare For App Content Changes In Other Countries

While many apps and services can function abroad, many travelers discover that some licenced content on their cell phone's apps changes slightly despite the same app and account being used as back home.

For example, a variety of music playlists may be available in the Fitbit Coach and other fitness smartphone apps when using them in the United States but you may find your song selection to be more limited when traveling to New Zealand. Once Upon a Time and Frasier may be on your Netflix list back home, but when traveling to Australia you may find that they disappear from the Netflix app completely.

The changing of content within apps isn't necessarily always a bad thing, though. While some of your favorite shows may become unavailable in Netflix when traveling to Japan for example, you'll also gain access to a lot of great Japanese films and anime series that you wouldn't be able to watch with your Netflix account back home.

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Do I Need to Call AT&T for International Travel? Tips on Roaming and Plans

You don’t need to call AT&T for international travel if your International Day Pass is active. It activates automatically when you use data, talk, or text in eligible destinations. Make sure international services are turned on in your account. For help, contact AT&T customer service.

If you plan to travel extensively, consider AT&T’s prepaid international plans. These plans provide a fixed rate for calls, texts, and data, allowing you to budget better. Before you leave, check your device’s compatibility with local networks. Some areas may require a different phone setting or a new SIM card.

In addition to contacting AT&T, be sure to review your account settings. Disable data roaming if you don’t want unexpected charges. Overall, understanding your AT&T options for international travel is essential for a smooth experience.

Next, let’s explore specific AT&T plans tailored for various travel needs to help you make an informed decision.

Should I Call AT&T Before Traveling Internationally?

Yes, you should call AT&T before traveling internationally. It is important to confirm international roaming options and ensure your service works in the countries you will visit.

Contacting AT&T allows you to verify if your current plan includes international coverage. If it does not, you can explore various travel packages or plans designed for international use. This can help you avoid unexpected charges on your bill. Additionally, AT&T can assist you in enabling international features and provide tips to ensure your mobile device functions correctly abroad. Being prepared before your trip can enhance your travel experience and keep you connected.

What Are the Risks of Not Contacting AT&T About International Travel?

Not contacting AT&T about international travel can lead to several significant risks related to mobile service and costs.

• Unexpected high roaming charges
• Service limitations
• Inability to use certain features
• Lack of coverage in specific areas
• Financial liability for data overages

Failing to reach out to AT&T before traveling may result in various consequences that affect service quality and your budget.

Unexpected High Roaming Charges: Not contacting AT&T about international travel can lead to unexpected high roaming charges. Roaming charges are fees imposed for using your phone outside of your home network. These can accumulate quickly, especially for data usage. According to a report by the Consumers Union, some customers have faced bills exceeding $1,000 due to unplanned data usage while traveling abroad.

Service Limitations: Not contacting AT&T about international travel may result in service limitations. Some plans may not include coverage in certain countries. For instance, if you don’t inform AT&T of your travel, you might find that your service will not work or will be significantly restricted in your destination country. This limitation could hinder your ability to make calls or send texts.

Inability to Use Certain Features: Not contacting AT&T about international travel can also lead to an inability to use certain features. While some features like voicemail and call forwarding may work domestically, they may not function properly while roaming internationally without prior arrangements. This can lead to missed calls or important messages.

Lack of Coverage in Specific Areas: Not contacting AT&T about international travel may result in a lack of coverage in specific areas. AT&T operates different networks in different countries. If you’re traveling to a location where they do not have roaming agreements, you may be left without mobile service altogether. This can pose safety risks, especially in emergencies.

Financial Liability for Data Overages: Not contacting AT&T about international travel can create financial liability for data overages. Customers may unknowingly exceed their plan limits while roaming, facing hefty one-time charges for extra data usage. AT&T charges can vary significantly between domestic and international data usage, making it crucial to understand your plan before traveling.

Taking the time to contact AT&T before traveling internationally can help mitigate these risks and ensure a smoother experience while abroad.

What International Plans Does AT&T Offer for Travelers?

AT&T offers several international plans designed for travelers. These options cater to different needs and destinations, allowing users to stay connected while abroad.

• AT&T International Day Pass
• AT&T Passport
• AT&T Roaming Rates
• Unlimited International Messaging
• International Data Options

To navigate the complexities of these plans, it is important to understand each option’s features, limitations, and potential costs.

AT&T International Day Pass : The AT&T International Day Pass allows users to use their domestic plan while traveling in over 210 countries. For a daily fee, customers get access to their regular voice, text, and data services. This plan is particularly useful for short trips, providing convenience without the need for additional adjustments.

AT&T Passport : The AT&T Passport plan caters to frequent travelers by offering a monthly service that includes a set amount of data, unlimited texting, and discounted calling rates for multiple countries. This option benefits those who travel often, as it eliminates the need to constantly switch plans or incur high roaming fees.

AT&T Roaming Rates : Customers traveling outside covered areas can still use their phones by paying AT&T’s standard roaming rates. These rates vary by country and can be significantly higher than those of the International Day Pass or Passport. Understanding these rates is important to avoid unexpected charges.

Unlimited International Messaging : AT&T offers unlimited international messaging options. Customers can send and receive texts without additional charges while in select countries. This feature is beneficial for staying in contact without worrying about costs.

International Data Options : For travelers who need data but prefer to manage costs, AT&T provides several data add-ons. Users can purchase a specific amount of data that can be used in international destinations. This flexibility allows customers to choose plans that align with their usage habits.

Travelers should choose the most cost-effective option based on their travel frequency, duration, and data needs.

How Can I Compare AT&T’s Plans to Those of Other Carriers?

To compare AT&T’s plans with those of other carriers, you should evaluate pricing, coverage, features, customer service, and contract terms.

Pricing: Look at the cost of different plans. AT&T offers a range of prices that can vary based on data tiers, family plans, and promotional offers. Carriers like Verizon and T-Mobile also provide competitive pricing, often offering unlimited data options. Compare the base rates and any additional fees for services like device financing or international roaming.

Coverage: Assess the network coverage in your area. AT&T generally provides good national coverage but varies in some rural locations. According to the OpenSignal report (2023), Verizon ranks highest for 4G LTE coverage, while T-Mobile leads in 5G availability. Use coverage maps from each carrier to see which provides the best service where you live.

Features: Review the features included in each plan. AT&T includes features like mobile hotspot data, HD video streaming, and international calling options. Other carriers may offer bundled services such as streaming subscriptions or additional cloud storage. Make sure to compare these features to determine which plan best suits your needs.

Customer Service: Take into account customer service ratings. The American Customer Satisfaction Index (ACSI) reported in 2023 that Verizon and T-Mobile received higher customer satisfaction scores compared to AT&T. Look for reviews on how responsive each carrier is to customer inquiries and issues.

Contract Terms: Analyze the contract terms and flexibility. Many carriers, including AT&T, offer no-contract plans that provide more freedom. Check for any early termination fees or limits on plan changes. Providers with flexible contracts may suit consumers who prefer not to be locked into long-term agreements.

By evaluating these aspects, you can make an informed decision based on which carrier best meets your personal needs and preferences.

What Questions Should I Ask AT&T About Roaming Charges?

When inquiring about roaming charges with AT&T, you should ask several key questions to understand your potential costs effectively.

• What are the specific roaming charges for my plan?
• Are there international roaming packages available?
• Does my plan include any roaming features?
• What countries are included in AT&T’s coverage?
• How can I monitor my roaming data usage while traveling?
• Will I incur charges for receiving calls or text messages while abroad?
• What should I do if I experience unexpected charges?

Understanding the details of roaming charges is essential to avoid surprises on your bill. Here are further explanations for each of these points.

What are the specific roaming charges for my plan? Knowing the specific roaming charges for your plan is crucial. The costs can vary greatly based on your plan type. For example, postpaid plans may have different charges compared to prepaid plans. AT&T typically lists these charges on its website or you can request this information directly from customer service.

Are there international roaming packages available? AT&T offers international roaming packages that allow for a flat rate on calls and data usage while traveling. These can be beneficial for frequent travelers. For instance, the “International Day Pass” can provide daily access to your domestic plan while abroad.

Does my plan include any roaming features? Some AT&T plans come with built-in roaming features. Check if your current plan has allowances for free or discounted roaming. Understanding these features can significantly lower your costs.

What countries are included in AT&T’s coverage? Coverage can vary from country to country. Not all countries may be included under the same roaming terms. It’s essential to clarify the countries that you will be visiting to know what charges may apply.

How can I monitor my roaming data usage while traveling? You can monitor data usage by using the AT&T mobile app or website. AT&T provides tools to track your usage in real-time, helping you avoid overages during your trip.

Will I incur charges for receiving calls or text messages while abroad? Receiving calls or text messages while roaming can sometimes incur charges. It’s vital to confirm the costs associated with these actions to avoid unexpected expenses.

What should I do if I experience unexpected charges? If you encounter unexpected charges, contact AT&T customer service promptly. They can provide clarity on the charges and may offer solutions like refunds or adjustments, depending on the situation.

These questions will provide a comprehensive understanding of AT&T’s roaming charges and help you manage your expenses more effectively during international travel.

Are There Special Promotions for International Travelers with AT&T?

Yes, AT&T offers special promotions for international travelers. These promotions include various plans that provide coverage for calls, texts, and data while abroad, allowing customers to stay connected without incurring excessive charges.

AT&T has different options for international travel plans. The most common choices include pay-per-use rates and international day passes. The pay-per-use option charges customers for calls, texts, and data used outside the United States at standard rates. In contrast, the international day pass allows travelers to use their domestic plan’s rates for a daily fee. Both plans ensure that customers can maintain communication while traveling, but the international day pass offers more predictable costs.

One significant benefit of AT&T’s international plans is their extensive global reach. According to AT&T, the international day pass works in over 210 destinations worldwide. This wide coverage ensures that customers can access reliable service almost anywhere they travel. Additionally, the international plans allow seamless connectivity without the need to purchase a separate local SIM card.

However, there are drawbacks to consider. The daily fees associated with the international day pass can accumulate quickly for extended trips. For example, if a traveler stays abroad for two weeks, the costs can significantly increase. Customers may also find that data speeds vary by country due to local network conditions, which can affect their overall experience.

To make the most of AT&T’s international offerings, customers should evaluate their travel habits. If they travel frequently and need regular connectivity, the international day pass may be a cost-effective choice. For short trips, it may be more economical to rely on Wi-Fi or choose pay-per-use options. Lastly, before traveling, customers should verify their coverage and plan details to avoid unexpected charges.

How Do I Activate an International Plan with AT&T?

To activate an International Plan with AT&T, you can either do so online, through the AT&T app, or by calling customer service.

Activating an International Plan involves several straightforward steps. Here’s how you can do it:

Online Activation : – Visit the AT&T website. – Log in to your account using your mobile phone number and password. – Navigate to the “International” section. – Select the desired plan, review the details, and follow the prompts to complete the activation.

AT&T App : – Open the AT&T app on your mobile device. – Sign in to your account. – Tap on the “International” option found in the menu. – Choose your preferred plan and follow the instructions to activate.

Calling Customer Service : – Dial AT&T customer service at 1-800-331-0500 from your phone. – Follow the automated prompts or speak directly to a representative. – Request activation of an International Plan, specify the plan you need, and provide any necessary account information.

Once activated, your International Plan will provide you with the ability to use your phone while traveling abroad. The plan may include options like unlimited texting, a specific amount of talk minutes, and data usage at set rates, depending on your selection.

What Alternatives Do I Have Instead of Calling AT&T for International Services?

You have several alternatives to calling AT&T for international services. These options can help you gather necessary information without needing to speak directly with customer service.

• Visit the AT&T website.
• Use the MyAT&T app.
• Check online forums and communities.
• Utilize social media platforms.
• Explore third-party plans or services.
• Contact customer support via chat or email.

These alternatives provide a variety of ways to access information and services. Each option has its unique benefits and challenges, allowing you to choose what best fits your needs.

Visit the AT&T Website : Visiting the AT&T website allows you to find detailed information about international services. The site includes options for international calling, texting plans, and data use overseas. You can also access the company’s FAQ section for quick answers. According to a 2022 survey conducted by J.D. Power, 75% of users found online resources effective for problem-solving.

Use the MyAT&T App : The MyAT&T app offers a user-friendly interface for managing your account. You can check your current plan and explore international options without calling. The app provides a streamlined experience for changing or adding services on-the-go. A study by App Annie in 2021 revealed that mobile apps increase user engagement by 40% compared to web browsing.

Check Online Forums and Communities : Online forums such as Reddit or dedicated AT&T user boards can provide insights from other customers. Users often share their experiences and solutions regarding international services. This peer advice can uncover tips not found in official communications. Research by Pew Research Center shows that 67% of online users trust peer recommendations.

Utilize Social Media Platforms : AT&T has official accounts on social media platforms like Twitter and Facebook. You can ask questions directly or follow conversations related to international services. Many companies respond quickly to public inquiries. A 2020 report by Sprout Social indicated that 64% of consumers prefer using social media for customer support.

Explore Third-Party Plans or Services : Shopping for third-party international plans can provide better rates than AT&T. Companies like T-Mobile or Google Fi offer competitive options for frequent travelers. However, ensure to review coverage maps and read customer feedback. According to a 2021 industry analysis by Nielsen, 35% of users switch carriers for better international service options.

Contact Customer Support via Chat or Email : If you prefer not to call, contacting customer support through chat or email can be effective. This method allows for detailed communication without wait times. AT&T offers live chat support on their website, ensuring you receive a direct answer to your queries.

Using these alternatives, you can navigate international service options effectively without the need for a phone call to AT&T.

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