msc cruise line manage my booking

LOGIN or MANAGE YOUR BOOKING

MY PERSONAL AREA

Booking number

Thank you for visiting MSC Cruises

Mon - Fri 9 - 19 | Sat 9 - 17.30 | Sun 10 - 16

Have questions about Web Check-In? Check out our FAQs for helpful guidance and information.

Thank you for visiting msc cruises.

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

Mon - Fri 8:00am - 7:00pm Sat 9:00am - 1:00pm (AES/DT) Closed on Public Holidays.

Thank you for visiting MSC Cruises

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

• MSC Cruises

What if you get errors when logging into your MSC account or can't add a booking number? Here's a fix.

By Stockjock , October 20, 2022 in MSC Cruises

Recommended Posts

I touched upon this in another thread, but I thought it was a common enough issue to start a new thread with a bit more information. If you log in to your MSC account and immediately see errors, or if you enter a valid booking number but it's either rejected or not visible "under all my cruises', or if you're not receiving Voyagers Club points that you should be entitled to, here are some things to check. First of all, if everything seems to be working properly, don't mess with it.  It will only make things worse.  In other words, if it ain't broke, don't fix it. Step 1: Make sure your name is correct in Voyager's Club.  If it's wrong, this can only be corrected by Voyager's Club and only by e-mail and the U.S. address is [email protected].  If you're not sure, the MSC customer service agents can pull up your Voyagers Club number and view how your name is formatted.  But they won't be able to fix errors on your VC account.  But they may be able to fix errors on the booking itself, as described below. Here's where I'm seeing problems.  As mentioned elsewhere, my GF is from the Philippines.  They use their maiden name as sort of a hyphenated last name, although there may not be an actual hyphen.  But if you have a name like this, it could be a problem. So again, a hypothetical example.  This is not my GF's real name. Susan Lopez Smith Voyager's Club was showing her name as Susan (first) no middle name Lopez Smith (last name). The correct format on her reservation should be Susan (first) Lopez (middle) Smith (last name). Took me several tries to get Voyager's Club to correct her name.  Once it was in good order, and after a few more back and further messages, she went from almost no VC points (Classic), to 7,700 VC points (Gold), as she had not been getting credit for prior cruises and spending. Once the Voyager's Club name is confirmed to be correct, try to add your bookings to your MSC account.  Remember, if the name is off by just a tiny bit, you won't be able to add it and you probably won't get VC points for future or past sailings where there is a name mismatch. Back to my case, as an example. VC name fixed, past points credited.  Now it was time to add our 2 future sailings. Upcoming 2022 sailing went in no problem.  The name and formatting were the same. Here's how it should look on your booking confirmation:  Guest(s) Smith, Susan Lopez   The first one looked exactly the way it should, it was easily entered into "link my bookings" in her MSC account, so all good there. But the 2nd one looked like this and could not be added: Lopez Smith, Susan.  The mismatch was creating the problem. They took multiple shots at fixing the problem.  I think I spoke with 4 agents. Attempt 1: No change. Attempt 2: Lopez Smith, Susan Lopez (wrong). Attempt 3: Smith, Lopez, Susan (still not right - first name in wrong position and extra comma). This agent (yesterday) got frustrated, said nothing more could be done. Today: First attempt: No change.  Agent insisted it was a Voyager's Club issue and suggested I contact them.  I told him it was not and that Voyager Club was finally in good order.  The last thing I want to do is contact them and make things worse after the issues were fixed (took 3-4 weeks, not including an unsuccessful attempt in 2021). Second attempt: Different agent.  Same outcome as the first agent.  Everything was fine, contact Voyager's Club (wrong). Third attempt: Different agent.  He sounded more intelligent, so I was hopeful. At first, he couldn't figure out the issue and said it looked fine.  I asked him to e-mail my booking confirmation to himself and to view the formatting under guests.  He did this and could then see that her name wasn't formatted properly. (Me): Adams, John Quincy (Good) (GF): Smith, Lopez, Susan (Not good.  Last name is fine.  Middle name shown as first name.  First name shown as middle name.  Extra comma). He now (finally!) understood the issue.  But how to fix it? He tried several times and nothing was working.  And then on his 3rd try, he said, "I think I've got it this time!". He sent me yet another booking confirmation: Smith, Susan Lopez Perfect!  I asked how he fixed it and he said, "I really don't know how I fixed it, to tell you the truth, but it's fixed, right".  And it was. Once the name was corrected, I logged into her MSC account, it was immediately accepted, and now properly shows up under all of my cruises. I mentioned elsewhere that airlines will sometimes lump the first and middle names together on the flight ticket and if that's all that is going on, it's probably fine.  But on MSC, it's not fine. Remember, the MSC systems are super fussy and everything much match *perfectly*.  Remember too, that if you aren't sure how your name is formatted, request a booking confirmation, look your name at the top under guest(s) and as long as it looks like this example Adams, John Quincy you should be good.  Presuming, again, that it matches your Voyager's Club account.   It's a good thing that I am a patient person, lol.  

Link to comment

Share on other sites.

cruiseguyinorl

Just as a caveat to this. If her passport shows her last name as Lopez Smith, the booking will automatically revert to that when she checks in at the terminal. The little known fact is that it honestly doesn't matter what is on your reservation up until then as their system will change it automatically to match the passport when it is manually swiped at the pier. So in the example in this case, hopefully Smith is the only name in the Surname field. At least this has been my experience with MSC over the past years with all my group guests. But we know MSC stands for Most Surely Changes. Bret

5 minutes ago, cruiseguyinorl said: Just as a caveat to this. If her passport shows her last name as Lopez Smith, the booking will automatically revert to that when she checks in at the terminal. The little known fact is that it honestly doesn't matter what is on your reservation up until then as their system will change it automatically to match the passport when it is manually swiped at the pier. So in the example in this case, hopefully Smith is the only name in the Surname field. At least this has been my experience with MSC over the past years with all my group guests. But we know MSC stands for Most Surely Changes. Bret

Thanks.  Good to know that's not an issue at the terminal, but it is in terms of MSC's fussy systems.  It doesn't seem to like hyphenated or quasi-hyphenated names and everything must match precisely.

Just a simple tip for newbies. Make sure you are on the MSCcruisesusa website. I have accidentally gone to another country’s MSC site before. 

I posted this on social media.  While I appreciate the fact that this MSC agent did fix the problem...  

Mild annoyance of the day.  

Had an issue with a travel reservation, as my GF's name was listed incorrectly. The first 2 customer service agents couldn't figure out how to correct it. The 3rd did, after numerous tries.  

Even though he seemed like a nice guy, he said, "o-cray" about 50 times. He was trying to say "okay", but he pronounced it as "o-cray".  

I'm glad he fixed the issue that others couldn't, but the "o-cray" thing was driving me "o-crazy"!

As an aside about these Name issues, how a woman is listed in Europe is different.

For example when I replaced my driver permit here in France, I got immersed in a name kerfluffle, it turning out that I am Susan maiden name and using my married name didn’t ring with French bureaucracy. After 22 years!

Who da thunk it?

On 10/24/2022 at 1:07 PM, MaisonRose said: As an aside about these Name issues, how a woman is listed in Europe is different. For example when I replaced my driver permit here in France, I got immersed in a name kerfluffle, it turning out that I am Susan maiden name and using my married name didn’t ring with French bureaucracy. After 22 years! Who da thunk it? Susan

The thing about MSC is that the names must match precisely.   In terms of the French situation, you'd probably need to present your marriage license if you want to have it updated, or simply not worry about it.

• 1 year later...

I accidentally created an account using my preferred name rather than my passport name. I never thought that would render my account useless. I am unable to change my name and their is no help available. I called MSC and they repeatedly gave me incorrect email addresses. I haven't even created a VC account because I don't want that to be inaccessible too.

On my son's account he used the wrong email and discovered even though there is a place to change your email it does nothing.

This is my 1st time on MSC and I already hate the website. I guess I need to signup for a new email address to use it. I'm afraid even that will not work since I tried already with my linking it to my real email with the wrong first name.

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• Hurricane Zone 2024
• Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com Summer 2024
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!
• How To: Follow Topics & Forums (Get Notifications)

Write An Amazing Review !

Click this photo by member XFrancophileX to share your review w/ photos too!

Parliament, Budapest

Features & News

LauraS · Started 18 hours ago

LauraS · Started Thursday at 10:09 PM

LauraS · Started Wednesday at 08:19 PM

LauraS · Started Wednesday at 07:42 PM

LauraS · Started Wednesday at 02:44 PM

Cruise Planning

Find a cruise, popular ports, member reviews.

© 1995— 2024 , The Independent Traveler, Inc.

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

Mon-Fri 9.00 - 19.00

Sat 9.00 - 17.30

LOG IN or MANAGE YOUR BOOKING

Before you go

Our mission

Web Check in

Web check-in.

MSC VOYAGERS CLUB: EARN BONUS POINTS

Collect extra msc voyagers club points.

Do you have an upcoming confirmed cruise with MSC? Then join  the Club prior to sailing and  earn 100 bonus points! 

If you are already a member with an upcoming confirmed cruise with MSC, update or confirm before your cruise your contact details (email, mobile, phone or address) to collect 100 extra points. Change or confirm your contact details in the online personal area or during the web check-in .

Please see MSC Voyagers Club terms & conditions for further details. 

Mini & Juniors Club

Are you ready for a fun-packed cruise.

Your children and you are about to embark on a holiday filled with new experiences and good times!

Fill in the form and enrol your child to the MSC Mini & Juniors  Club.

Useful Info

• Halting of cruises & Booking updates Read all the information regarding the halting of our ships & booking updates here

For all new reservations from 1 July 2022 onwards is strongly recommended for all guests to have in place a travel insurance policy that also specifically covers COVID-19-related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance, and related expenses, as well as hospitalization. If you have no travel insurance in place, please note that you might be exposed to additional costs that could not be covered by the Cruise Company.

The insurance should be in place to cover you and your family, from the confirmation of your booking until the end of the cruise, your cruise and flight or your Stay & Cruise package.

To fully protect you from the above risks, MSC Cruises offers a COVID Protection Plan  - an insurance policy specifically designed for these COVID-19 risks that can be added to the cruise whilst making the booking. 

Covid protection plan cover is applicable to all departures on sales and available only for Ireland, Bulgaria, Cipro, Repubblica Ceca, Estonia, Ungheria, Lituania, Lettonia, Lussemburgo, Malta, Polonia, Romania, Grecia, Slovacchia, Slovenia residents.

In order to ensure a smooth embarkation experience, it is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data . 

If you book your cruise directly with MSC Cruises, then you should personally complete the web check-in process. For cruises booked through a travel agent, you may ask them to complete the web check-in process on your behalf.  

In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a  relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. In the event of necessary changes, you can repeat the online check-in process in order to re-issue your e-ticket. You can Check-in online in just 3 clicks:  1. Go to the webcheck-in 2. Enter your booking information. You will find a section dedicated to you.  3. Enter your personal and identification information where requested, then click Save and Confirm.

Embarkation begins at the Check-In time shown on the cruise ticket. Check-In closes 2 hours before the ship departure time. As a safety precaution, you and your luggage may be searched and any item that the Company considers a security risk for passengers or crew members (such as weapons, alcohol, food, diving knives, kettles, irons, drones, Galaxy Note7, etc.) will be confiscated and not returned. Firearms will not be accepted on board and immediate disembarkation will be required.   Main steps for embarkation At the terminal: 1. Deliver your luggage to the designated staff, who will then have it sent directly to your cabin. All bags should be labelled with luggage labels (included in the e-ticket) beforehand with your first name and surname, the name of the ship, the cabin number and the date and port of departure. 2. Go to the embarkation area with your ticket and all personal travel documents required for the cruise, where you should show your embarkation form and documents to our staff. MSC Yacht Club Guests will find an exclusive Check-In area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority Check-In. On request, the butler will also unpack guests’ suitcases. 3. Proceed to the security control. Please note that, staff may confiscate any articles that could present a safety risk. 4.  Proceed with your embarkation form to the gangways where one of the MSC crew will be waiting to take your personal security picture. On board: 5. Go to your cabin and collect their your Cruise Card. As well as serving as your cabin key, this magnetic card can also be used to pay for products and services on board. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area.  In the event that case your cabin is not yet ready yet, you may begin your onboard purchases in the bars and restaurants by providing crew with your cabin number and full name. 6. Activate your Cruise Card for onboard purchases. (See the Onboard Payment Systems paragraph for further information on how to do this.) 7. You are required take part in the obligatory safety drill. 8. You should also attend the MSC Cruise Guide, an important presentation where they will find out all you need to know in order to live your cruise to the full.  

Embarkation and disembarkation procedures for guests in Barcellona and Tarragona:

If you are embarking at either Barcelona or Tarragona, Spain, you will find here all the information you need to know to have a smooth start to your holiday.

• Fly and Cruise Embarkation For cruises including flight connections, you should check-in on the airline website anytime from 23 hours before departure or at the airline Check-In desk at least two hours before the flight departure time. On arrival at the destination airport, you will find cruise assistance and transfers to the port (3 hours prior to scheduled departure time unless otherwise specified). MSC Lounge and MSC Terrace At Genoa Airport, a comfortable MSC Lounge and MSC Terrace are available exclusively for our Guests, on days when our ships are operating from the port of Genoa. They are situated in the Departures area above the Check-In desks, near the airport restaurant/buffet. The MSC Terrace is open in the spring and summer months, weather permitting. An MSC Ground Hostess is always on hand to assist with any problems and provide information on flights, delays, etc.

It is the sole responsibility of the Guest to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. Please check with your travel agent, government agency, Embassy or Consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on your cruise. Guests without proper traveling documentation will be denied boarding. Travel restrictions for each destination country may vary according to a Guest's citizenship. No refunds will be given to individuals who fail to bring proper documentation.

IMPORTANT INFORMATION FOR CRUISES CALLING IN THE UK

FOR SCHENGEN AREA* NATIONALITY GUESTS AND FOREIGNERS RESIDING IN SCHENGHEN AREA:

• Please note Guests must present only valid passport with at least residual validity 3 months at their arrival in the UK. 
• EU ID Card is not accepted, even in case willing to remain on board during the call in the UK. 

*Travel requirements for Schengen guests extended to Bulgaria, Croatia, Romania, Cyprus, Ireland (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland), extended to Bulgaria, Croatia, Romania, Cyprus & Rep. of Ireland. If not Schengen passport holders but resident in the selected country please note that they must have valid residence permit issued by a Schengen country - not valid if under renewal.

FOR OTHER GUESTS:

• Please check here .
• Please click  here  for instructions on how to submit a request for the Transit e-visa by Sea

EASTERN MEDITERRANEAN CRUISES

• Travelling with Cash Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”. Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.

Have you thought of arriving at the port hands-free? And is there any better way of extending your relaxation by travelling back home hands-free? MSC gives you the chance to book your  luggage delivery service  from your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with  Bagexpress . To secure the best rates,  visit the dedicated website  or contact Bagexpress's contact centre at  +39 08119706711 .   The service is available at the following ports (embarkation/disembarkation): Naples, Civitavecchia, Brindisi, Bari, Genoa, La Spezia, Trieste, Venice, Marseille, Barcelona, Tarragona and Valencia. The service is available on the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Spain, Slovenia, Sweden and Hungary (except Channel Islands, Canary Islands, the cities of Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus)

Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). On all MSC Grand Voyages to/from The Caribbean, South America, South Africa and The United Arab Emirates, the above mentioned guidelines represent the maximum limit allowed per person. In any case, the maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at Check-In. Guests intending to exceed these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess of the free luggage allowance separately via freight or cargo, at an additional charge.

Prams and wheelchairs

Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. For cruises including flight connections, please follow any instructions given by the airline.

Forbidden items

  Security staff may search a Guest and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the Guests, crew or ship (such as weapons, sharp objects, kettles, irons, hair irons etc.). Such items will be confiscated and not returned Firearms will be not accepted on board and immediate disembarkation will be requested.

Food and beverages

We reserve the right to remove any beverages present in Guests’ luggage. These will be returned the evening before disembarkation. Please also note that guests are not permitted to bring unpackaged food on board.

Valuable luggage and insurance

Please note that any valuable luggage travels at your own risk. Insurance can be taken out through MSC Cruises according to the conditions; please contact your Travel Agent.

Air transport and lost luggage

If travelling to your departure port by air, please check the size and weight  limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival. In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, where possible, have it sent directly to the ship at one of the subsequent ports of call. In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.

Packing tips

- Things NOT to pack: alcohol, firearms, sharp objects, kettles, irons, food or beverages, drones, Galaxy Note7 (all forbidden on board). - Things you can leave at home: pool towels or hairdryers (you’ll find these in your cabin); cigarettes, sun cream or beauty products (all available from the onboard shops). - Things to keep in your hand luggage: travel documents, luggage tags (to be attached on arrival at the embarkation port), money, jewellery, electronic devices, medicines, nappies, and any other valuables or items you may need at short notice.

Make sure to carry your vital medicaments always with you during the whole cruise, for your own health and safety

• Vaccinations Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

Booking number

Thank you for visiting MSC Cruises

Mon, Tue, Wed, Thu & Fri 08:00 - 17:00, Sat 09:00 - 12:00, Sun & Public Holidays Closed

MOBILITY & MEDICAL

MSC Cruises and its staff have always been attentive to the needs of their guests, and constantly strive to offer the best possible service, meeting international accessibility standards.

For information on the assistance provided on board and at our port terminals, please consult the sections below.

You can also find information related to special needs in the General Booking Conditions , the Conditions of Carriage  and in the FAQ  section.

On Board Medical Center

Our onboard medical facilities meet or exceed the standards for cruise ship medical centers adopted by CLIA and include basic diagnostic and treatment abilities, however the ship’s medical centers are not required to be and are not equipped to the same standards as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. In addition to twice-daily clinic hours, medical staff are available 24 hours a day in an emergency.

Our Medical Centers are intended to provide acute care for illness and accidents that may occur while on holiday and not to provide long-term care for patients with chronic illnesses or as a substitute for regular health care. The medical staff on board is not available for daily care unless you are hospitalized in the ship’s medical Center. You must be able to care for yourself, including dressing, eating, and attending the ship's safety drills. " If you cannot care for yourself independently in these areas, please make arrangements to ensure you can do so.

If guests become ill or injured during the voyage and the diagnostic and/or care needs exceed the capabilities of the on-board medical Center, guests will be transferred to medical facilities ashore.

Charges for medical services rendered on board are added to your shipboard account, and an itemized account will be provided to submit to your insurance company.

Please note that many health insurance plans do not cover the cost of medical care at sea, in foreign countries, or for air evacuation unless this has been specifically arranged. Guests are encouraged to obtain travel medical insurance before travel to be reimbursed for services rendered.

To inform us of your special need or special requirement, please fill in the form at the following link Special Needs Form

Cabin Facilities

Accessible cabins, fitted out especially for guests with disabilities and/or reduced mobility, are available on every ship in the fleet. Guests requiring an accessible cabin can request it at the time of booking.

The accessible cabins are larger and offer more space for movement than regular cabins, and come with extra facilities and equipment to meet special needs.

Check the facilities available on your preferred ship: MSC Armonia , MSC Bellissima , MSC Divina , MSC Fantasia ,  MSC Grandiosa, MSC Lirica , MSC Magnifica , MSC Meraviglia , MSC Musica , MSC Opera , MSC Orchestra , MSC Poesia, MSC Preziosa , MSC Seaside , MSC Seaview , MSC Sinfonia , MSC Splendida , MSC Virtuosa .

Reduced Mobility

All decks, public areas and tenders are designed to be as accessible as possible for guests with reduced mobility. There might be ports or tender services you may not access with a mobility device.  In addition, there are varying numbers of specially fitted-out cabins available on each ship in the fleet. For safety reasons, guests requiring assistance may be requested to travel with a carer, depending on the specific route.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take on board and use on a cruise ship, and to organise both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

For detailed information on the ports of call and excursions suitable for passengers who experience mobility problems, read the relevant pages in this section, and once on board check the accuracy of the information provided.

Visual Impairments

MSC Bellissima , MSC Divina , MSC Euribia , MSC Fantasia , MSC Grandiosa ,   MSC Meraviglia , MSC Preziosa , MSC Seascape , MSC Seashore , MSC Seaside , MSC Seaview ,   MSC Splendida , MSC Virtuosa , MSC World America (from 2025)  and MSC World Europa   have Braille signs in public areas, in lifts and at the entrance to the cabins; all the ships have deck indicators in the lifts and fully accessible public areas, decks and tenders. For their safety, and depending on their level of disability, guests may be requested to travel with a carer or service dog.

Hearing Impairments

Guests with partial hearing disabilities can travel alone, only if they request the installation of a TDD System kit in their cabin. This kit, available in limited numbers on all ships, includes light and vibrating devices, a text phone and an analogue alarm clock.

Service Animals

Suitably trained and certified guide dogs are allowed on board all ships, assuming that they are in a good state of health and possess all necessary documents for entering the foreign countries visited during the cruise.

The guest is personally responsible (with the aid of the carer if applicable) for the custody, feeding and general care of the animal during the whole stay on board.

MSC Cruises SA does not permit guests who be more than 23 weeks pregnant at any time during the cruise to sail onboard. This is for maternal and fetal safety, as specialist obstetric and neonatal care is not available on board.

Pregnant guests who will be 23 or less than 23 weeks gestation  at any time during the cruise will need to submit a letter from their obstetrician/gynecologist confirming the following:

• Ultrasound confirmed expected date of delivery (EDD)
• That the pregnancy is low risk
• That the guest is fit to sail on board a ship with no immediate access to specialist obstetric or neonatal care

Letters should be sent by email to Special Needs at the moment of the booking and at least 2 weeks before sailing date. A copy must be presented at check-in on the day of embarkation.

Guests undergoing peritoneal dialysis treatment can travel as normal, bringing with them all medicines and equipment that may be required during the cruise. 

Equipment and machinery for haemodialysis treatment will only be carried on board by specialized independent companies on certain routes. For further information on this service, please contact your travel agent.

Children with Special Needs

Children with special needs have normal access to all on-board services and facilities. Although the entertainment staff do not offer a childcare service, they are trained to provide a wide range of entertainment aimed specifically at children. Please note that no one-to-one supervision service is offered on board our ships.

All children, including those with special needs, are assigned to a certain entertainment area depending on their age. If necessary, children or young people with special needs can be placed in a lower age group (with the agreement of their parents), or they can take part in specific activities, together with their parents if required.

Special Diets (Gluten Free, Kosher & Halal Meals, Vegetarian & Vegan Meals)

MSC Cruises S.A. makes every effort to accommodate our guests' dietary requirements whenever possible.

We keep special dietary needs in mind when planning our menus and serving our meals.

MSC Cruises S.A. is aware that some foods may cause an allergic reaction in certain guests due to intolerance of some ingredients such as the 1 4 major recognized allergens listed in the Regulation (EU) No 1169/2011; therefore, guests are invited to inform the Company of any such allergy at the time of booking but not later than 30 days prior to sailing (by duly filling out the Special Needs form). We further ask guests to report such allergy or intolerance to Reception - Guest Service and the Maître d’hôtel in the Main Dining Room upon first boarding the ship and prior to consuming any food or beverage onboard. Although there are several options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Despite our efforts, we cannot exclude the possibility of cross contamination between foods. We recommend our guests who are aware of allergies or intolerances always bring with them their emergency medications as prescribed by the doctor to be able to react in case of any allergic reaction.

When booking a tour with a meal included or when dining at Ocean Cay, please remember to always communicate your allergy/intolerance to the appropriate staff. For medical reasons or for infants, guests can specifically request some food to be blended onboard. Guests can also bring their special sealed food on board, following written approval from the Company. Products to be taken onboard should respect EU food labelling / packaging regulations, should not have imminent expiry date, once open should be consumed as per instruction on the label. Inside your cabin you find a cooler, which is not a fridge, therefore it cannot be used for storing food. It is recommended to bring with you freezing bags. No homemade food is allowed. The onboard personnel is not authorized to store or manipulate (cook, heat ect) food that our guests bring on board.

Thank you for visiting MSC Cruises

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

Mon - Fri 9 - 19 | Sat 9 - 18 | Sun 10 - 16

Drink packages

We’ve created an array of great-value drink packages and cabin treatments to offer you the choice of refreshment that most appeals to you, from soft drinks to fine wines, premium beers and much more!

Our all-inclusive cruise options and rich drink packages give you carte blanche to quench your thirst whenever you like and can be combined with a huge selection of cruise holidays. Book now online your drink package at the lowest price compared to the onboard price!

Please be advised that in respect to the Saudi Law, alcohol will not be served during the Calls in Saudi Arabian ports. Alcohol will be available to our guests when the ship sails in International Waters.

ALL-INCLUSIVE BEVERAGE PACKAGES

Please note that All-Inclusive Beverage packages for Winter 2023-24 up to Summer 2025. To know the details of Beverage packages please  login your personal area .

Book now online your drink package at the lowest price compared to the onboard price!  Including :

• Selected classic or international cocktails • Non-alcoholic cocktails and mixed drinks • Spirits (whisky, vodka, gin, rum, tequila, brandy - one brand per type) • House wines (red, white, sparkling, rosè) • Draft beer Heineken and bottled beer Heineken* • Soft drinks from the fountain, c anned soft drinks, fruit juices by the glass and bottled • Bottled Mineral Water • Classic hot drinks (espresso, cappuccino, caffèlatte, hot tea, hot chocolate) 

*The brand of beer may vary overtime.  The Easy Package covers all the above served in our bars, buffet and main restaurant. What’s more, it also includes private islands, but does not cover the specialty restaurants and signature venues. 

Terms and conditions

Book now online your drink package at the lowest price compared to the onboard price!   Includes all beverages priced up to €9 / $10!*

• Variety of frozen and classic cocktails
• Fresh fruit cocktails and protein shakes
• Well spirits, liqueurs and cordials
• Variety of draught and bottled beers
• Non-alcoholic cocktails and all non alcoholic drinks 
• Bottled Mineral Water
• Wide range of hot drinks
• 10% discount on bottles of wine purchased on board
• Selection of wines by the glass
• Beverage gratuities included

*The Easy Plus Package covers all the above served at our bars, buffet, main restaurant and specialty restaurants. What’s more, it also includes private islands, but does not cover the signature venues.

Book now online your drink package at the lowest price compared to the onboard price! Includes all beverages priced up to €14 / $16!*

• Wide Selection of Premium and International cocktails
• Non-alcoholic cocktails and all non-alcoholic drinks
• Fresh fruit and protein cocktails
• Premium brand spirits, liqueurs and cordials
• Wide selection of fine wine by glass
• Champagne by glass
• Wide variety of draft and bottled beer
• Wide selection of classic and specialty hot drinks
• 25% discount on purchased of bottled wine and champagne

*The Premium Extra Package can be enjoyed in our bars, buffet, main restaurant and specialty restaurants as well as on private islands, but does not cover our signature venues. 

Book now online your drink package at the lowest price compared to the onboard price*! Including:

• Non-alcoholic cocktails
• Energy drinks
• Flavored water
• Soda by glass and bottle
• Soft serve ice cream

*The Alcoholic Free Package can be used in our bars, self-service buffet, main restaurant and on private islands, but not in the specialty restaurants and signature venues. 

*The Minors Package can be used in our bars, self-service buffet, main restaurant and on private islands, but not in the specialty restaurants and signature venues. 

Are beverage packages available on all sailings, fleetwide?

Do the drinks included in drinks packages vary depending on the ships, destinations or seasons , which packages are available for my cruise , are gratuities included in the drinks package cost, can drinks packages be used on ocean cay msc marine reserve, will you serve alcohol on cruises calling on saudi arabian ports, which packages can be used in specialty restaurants, if an adult purchases a drinks package, are underage guests required to do the same thing as well, if guests wish to dine together at the same table, whether traveling in separates cabins as individuals or as part of a group, is it necessary for them to reserve the same drinks package, can i upgrade my drink package.

Yes, this option is available to all our guests. In pre-cruise sales, the upgrades are available only for the guests with the package included in their cruise promotion, furthermore at discounted price. On board, all upgrade options are open for all guests at full price.  

I booked a Grand Voyages cruise or an MSC World Cruise. Is there any drinks package included?

- MSC Grand Voyages On Grand Voyages cruises the packages are not included per default but may vary according to your travel agency offer/promotion.

- MSC World Cruise On MSC World Cruise the Dine & Drinks package is included. It includes: house wines, draught beer, soft drinks and mineral water that can be consumed during lunch and dinner in our main restaurants and in the buffet.

What drink package is included in the MSC Yacht Club Experience?

Can i purchase a drink package before my cruise.

Yes, all drink packages can be purchased before the cruise by benefiting of an up to 15% discount vs onboard prices.

If I choose a drink not included in the package, do I pay a full price?

Terms & conditions, thank you for visiting msc cruises.

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST

DISCOVERY AWAITS ON AN MSC CRUISE

CRUISES FROM FLORIDA

7-Night Cruises From $379

WINTER CRUISE VACATIONS

3-Night Cruises From $156

SHORT CRUISES

3-Night Cruises From $214

CRUISES FROM NEW YORK CITY

MEDITERRANEAN CRUISES

7-Night Cruises From $433

A NEW WORLD OF CRUISING

MSC WORLD AMERICA

SAILING FROM MIAMI | APRIL 2025

Ocean cay MSC marine reserve

OCEAN CAY MSC MARINE RESERVE

Welcome to Your Own Private Island

MSC Yacht Club

Step into the MSC Yacht Club, an exclusive private sanctuary available to you on MSC Cruises. Here, you can discover elegance with luxury suites offering a 24/7 butler service. Enjoy curated menus in a private restaurant and unwind on the secluded pool deck. An elevated experience awaits you on a vacation that’s a step above.  Learn More.  

24-HOUR SERVICE

EXCLUSIVE VENUES

ALL-INCLUSIVE