iglu cruises guernsey

Cruises To Guernsey 2024

IgluCruise   Reviews

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Reviews 4.8.

43,945 total

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Easy to book and without any issues.

Booked 4 cruises from Iglu already including a fly cruise and three UK departures. Recently booked one for May 24 and one is Apr 25. Booking online have already been straight forward and if I do have questions after booking, they responded in good timeframe. Would recommend others.

Date of experience : April 18, 2024

So easy to book a cruise with Iglu

The call to Iglu was answered within 3 rings and the agent (Adam) was helpful and friendly from the outset. He answered all my queries regarding the cruise and stateroom that were interested in, and ultimately chose. (Yacht Club suite15014) Everything was completed and emailed to me whilst I was on the phone, including the discount we negotiated with him. Overall I couldn't fault the service.

Date of experience : April 25, 2024

This is my 2nd year booking with Iglu

This is my 2nd year booking with Iglu. Both times their representatives have been extremely helpful pointing me towards benefits I didn’t know I could afford! Or even get! Iglu are my ‘go to’ site for cruises. Thank you.

Date of experience : April 15, 2024

Iona cruise

Friendly, helpful service. Peter was very knowledgeable and gave clear and honest advice. He called at the agreed time and listened to what we wanted before offering alternatives. Great service.

Date of experience : April 24, 2024

Helpful, cheerful and patient!

Straightforward- booking process as had problems on line with both Marella and Iglu site on phone !! Cheerful , helpful and patient as we trying to make decisions when given choices!! Great advice ! It was lovely to speak to you and share our excitement!!

Date of experience : April 21, 2024

Very helpful and knowledgeable

Thank you Dom going the extra mile to help us tailor the cruise and stay options we wanted. Talking us through the options and guidance from your own experience. Now looking forward to a holiday of a lifetime on the other side of the world can’t wait.

Date of experience : April 23, 2024

Very helpful and well organised in booking P&O cruise , very knowledgeable and made sure we had everything we needed before finalising the booking Thank you 10/10 for service

Ŵilliam Stacey booked our cruise and…

Ŵilliam Stacey booked our cruise and could not be more helpful. Advised on cabin booking, transfers and was very pleasant to deal with even though it was very close to closing time.

Great customer service every time

The agent was very helpful and found just the right package for us. It was not a straightforward request but she managed it as if it was an everyday request. I would recommend Iglu Cruise to anyone looking for their perfect cruise holiday

Date of experience : April 16, 2024

Helpful and informative customer service.

Richard at Iglu was extremely helpful. On booking he provided information I was not aware of such as the coach Ambassador laid on for getting back to car park…(cruise from Bristol to Liverpool). Help appreciated and would book with Iglu again.

Date of experience : April 22, 2024

Great service

Online selection was straightforward & as I'd saved my selection for later The Iglu rep called found me a better cabin & placed the booking. all very easy so thank you

Very pleased everything booked to my specifications

Dan was very helpful and sorted out my specific requirements for a hotel booking, and guided me through the choices available. Hotel and cruise now booked to my satisfaction and very quickly. A great experience today.

Cruise booking at its best.

Maddy had great knowledge of the ship which was very useful when deciding the best deck and cabins to suit our family requirements.Maddy also has a great personality which gave confidence in her advice and suggestions and was the difference between booking directly with P&O or Iglu.

Very friendly members of staff Sam who…

Very friendly members of staff Sam who had been allocated our enquiry wasn't available when I rang but his colleague said he would ring back in a few minutes which he did. Very helpful went through everything and made sure it was what I wanted

Date of experience : April 20, 2024

Booking my cruise with Iglu was quick

Booking my cruise with Iglu was quick, easy and trouble free with this professional team. They were able to answer all my questions and very informative. Really looking forward to my cruise later in the year.

excellent service

excellent service. friendly and very informative cruise adviser, providing a prompt quote and information to enable me to book my cruise. well done iglu.

Date of experience : April 17, 2024

Useless company service …

This company were given simple instructions. They have made a huge mistake in the booking. Two phone calls to the support team, one email and a website query sent. Still no reply from the admin team. I have been told that the admin team do not have a direct number and iglu staff cannot speak to them. I asked to speak to a manager to discuss that their staff need somewhere to go with questions, she refused and put me on continuous hold. Oh the delights of a foreign call centre. The most unhelpful company going.

Reply from IgluCruise

Hi Liz, thanks for leaving a review. We are deeply sorry to learn of the mistake made with your booking. We do treat feedback of this nature incredibly seriously, and would like to assure you this is always followed by action, to ensure the matter is addressed. We understand the frustration this has caused for you. Upon a review of your booking, we are pleased to see this matter has been resolved, and an agent has called you to address and resolve your concerns. Thank you for taking the time to share your feedback with us. We welcome all comments to help us improve our service. We hope you have a fantastic cruise. Kind regards

Thank you Daisy and Lisa to help with booking our cruise ! Very professional and honest attitude and patience to explain every step :)

Amazing deal price & sales lady Wendy

Amazing deal price, phoned and spoke to wonderful lady called Wendy. she sorted us out and gave us parking discount code, info on ports and how save on trips. We booked with Iglu 5 times now and they always look after us.

great service and price matced

I saw this cruise around £100 cheaper on a couple of other sites ,but as we have used Iglu a few times I gave them a call and Angela matched the price instantly

Suggested companies

Planet cruise, p&o cruises, cruise.co.uk.

IgluCruise   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.8.

43,945 total

Most relevant

Frustrated with customer service. We travel in 4 weeks times and we still…

We travel in 4 weeks times and we still don’t know who we are flying with, what time our flight is, which terminal we are flying from at Manchester, so we are unable to book transfers to the airport or car parking. We have contacted iglu through emails and live chat and been given different information each time. This is extremely frustrating as the closer it gets the more difficult and expensive it is to get taxis to the airport.

Date of experience : April 23, 2024

Reply from IgluCruise

Hi there, thanks for taking the time to leave a review. We are disheartened to learn of your concerns surrounding your flights. As your flights have been booked through the Cruise Line directly, we are awaiting details of these. We apologise for any inconvenience this may be causing. Upon reviewing your booking, we are pleased to note that one of our agents has reached out to you directly regarding your concern. Thank you for your feedback, and we hope you have a fantastc holiday. Kindest regards

Great advice and easy booking.

Great advice and booking process was clear and concise. First time using Iglu and really impressed how helpful they were. Special thanks to Helen, our Advisor.

Your agent Lisa Crick was extremely helpful and obliging. She was able to answer all my questions so I now feel confident that our cruise will be a success.

Poor organisation and a huge oversight.

Our trip (April 2024: flight to Tokyo, four days in Tokyo, Mt Fuji tour, cruise around Japan, return flight) was marred by poor communication and organisation by Iglu. We had to do a lot of clarification at all stages, starting with flights initially. On the morning of the transfer to the cruise ship from the hotel, we discovered that the transfer had been booked by Iglu for the *following* year. The taxi company confirmed that they had a booking for us for a year later, but had no cars available currently. We had to organise and pay for a private cab to the cruise ship. From then on we didn’t trust any of Iglu’s organisation and double checked everything. Stressful. Regarding the cruise, we had to do a lot of liaison with the cruise company, Princess, ourselves. We feel that Iglu acted less as agents than as bankers. We will look around before using Iglu again.

Date of experience : April 03, 2024

Hi there, thanks for sharing your feedback with us. We are sorry to learn of the issue with your transfer. We appreciate the frustration and inconvenience this matter must have caused, and we deeply apologise for this error. Upon a review of your booking, we note our customer relations department has investigated this concern, and are communicating with you directly with respect to the matter. We are disheartened to hear you were unhappy with our service. Please be assured our agents work hard to ensure our customers are fully supported. We welcome all feedback to help us improve, and thank you for taking the time to share your comments and thoughts with us. We hope despite the concerns raised you had an enjoyable cruise with Princess. Kind regards

Good value and good service

Sam was really helpful with the booking of 5 of us into 3 cabins - the website kept crashing!. Was cheaper to book with Iglu than directly with cruise company

Date of experience : April 24, 2024

Staff reward

Great staff contact from booking through to going on holiday. I had an issue at the airport and BA staff were not interested in helping but Carli from iglu spent most of the day resolving it for me. What a star employee.

Fantastic Service

Iglu Cruises is a company we have booked through for many years! The level of service we have received on every booking has been fantastic. Having a personal dedicated cruise consultant assisting you, really helps them to get to know you and your requirements for your family. Recommend using them for your next cruise booking.

Date of experience : April 21, 2024

Glen was very friendly and helpful he…

Glen was very friendly and helpful he explained everything we needed to know and put our minds at ease as this was our first cruise we booked he explained things in detail

Date of experience : April 15, 2024

Smooth booking process and excellent prices

I dealt with Mark who was very friendly and helpful. He returned my call even though it was passed his working hours. He was very efficient and I was very satisfied with the whole process. A bonus was the very good price offered by Iglu cruise

Really felt Laura was on our side and…

Really felt Laura was on our side and doing her best to ensure we have a really good deal She explained everything clearly and checked our understanding

Date of experience : April 25, 2024

Excellent and friendly service

Excellent and friendly service. Karena was our travel representative, she was very helpful with booking our first cruise. I would highly recommend.

Lisa crick was very helpful and…

Lisa crick was very helpful and professional and informative a lovely person to deal with for our cruise bookings thanks Lisa. Would not hesitate to recommend her. thank you Paul & gillian burns.

Date of experience : April 22, 2024

After waiting anxiously for for iglu to…

After waiting anxiously for for iglu to call me back to change my cruise for several days with credit card in hand nothing. I then resorted to back and forth with emails seems they are more interested in reviews than resolving. I now lose £700 plus £25 per person cancellation. I was more than happy to change my cruise but nothing From Iglu. This has been completely stressful all I want is for them to cancel and move on sadly not with Iglu.

Iglu cruise booking

It’s been a while since we used Iglu to book a cruise holiday. Sales consultant Danielle, was extremely helpful, friendly and booking was all done over the phone at a competitive price.

Poor customer care handling operational changes

Cruise line made an operational change to our itinerary removing a port that if not on the original holiday would have meant we would not have booked. We therefore asked for our booking with Iglu to be cancelled. The ‘boiler plate’ response received by the customer service team was that this is classed as a ‘minor change’ not entitling us to any form of refund. Extremely disappointed with the lack of customer care overall.

Hi Luke, thanks for leaving a review. We are sorry to hear of an itinerary change that has impacted your sailing. We appreciate this must be disappointing, as we understand the itinerary no longer meets your expectations. As the booking agent, any changes alongisde compensation that may be offered are dictated to us by the cruise line. Although our agents will always go above and beyond to assist with these enforced changes, unfortunately, we are not able to offer anything outside of the terms set by the tour operator. We do apologise that we were not able to resolve your concerns to your desire on this occasion. Upon a review of your booking, we note an agent has reached out to you to discuss this.  Thank you for sharing your feedback with us, we welcome all comments to help us improve our service. Kind regards

Iglu very competitive

Iglu quoted a great price compared with the cruise line, the booking process was straightforward and everything explained by Dan who was very knowledgeable.

The young man who we spoke to on the…

The young man who we spoke to on the phone think his name was Ian Miller we where very impressed in how helpful he was nothing was to much trouble for him Don’t get that much these days and a pleasure to book are cruise with him So thank you

Laura was extremely helpful and sorted…

Laura was extremely helpful and sorted out my extra requests, I am very happy with the service provided by Planet Cruise.

Reliable,and do what they say they are…

Reliable,and do what they say they are going to do, if you want a call back between certain times they do exactly that. I have used them for years now never a problem.

Great customer service

It was a pleasure to speak to Sam at Iglu. He helped me to book my cabin and made it an easy procedure. I wish that all customer service agents were as friendly and as helpful as Sam. Good cruise deals.

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Tips to find the best value cruises with Iglu Cruise

• Iglu offers cruises all around the world, from the sunny Pacific to the icy Arctic. It can make narrowing down the options a bit overwhelming. Not sure where to start? Iglu's 100+ inhouse agents have cruised to thousands of ports, and tested out most ships currently sailing. Why not call to ask for some tips?
• Most Iglu cruise packages cover all your meals, even if 'full board' isn't expressly stated on the website - be sure to keep this in mind when shopping around.
• As a completely independent agent, Iglu isn't financially connected with any cruise line. It means any advice you receive isn't skewed to a certain operator - just the best tips, tailored to you.

Iglu Cruises

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Every deal that you see with the Real Deals logo has been price checked by a dealchecker meaning that you won’t be able to find it cheaper anywhere else! Go ahead and explore these great travel deals.

As the UK's largest independent cruise agent, Iglu offers deals to more than 3000 ports, 30 destinations and 25 cruise lines. From a blissful Caribbean break to an exotic exploration of South East Asia, it's all there for the taking. The Iglu offices are home to 100 dedicated inhouse agents. Between them, they've cruised to thousands of ports around the globe on almost every cruise ship sailing. It means their expertise is top-drawer - exactly what you need when you're booking that dream holiday. Iglu Cruise is a completely independent cruise agent, not connected with any cruise line or operator. This allows its 100+ sales agents to be totally impartial when advising on cruise options - good to know! The best bit? Any holiday you book with Iglu comes completely ATOL- and ABTA-protected, and the Iglu team will be around to assist you with your trip from the moment you book to the moment you get back to home soil.

P&O Cruises

Last minute cruises, deals in 2025, popular iglu cruise destinations, different types of cruises with iglu, cruise from the uk.

These cruises usually depart from Southampton, so all you have to worry about is getting there in time for check-in. The simplicity of this option means you don't have to deal with the stress of international airports, and can simply switch straight into holiday mode from the minute you board the ship. Often these cruises will explore less far-flung destinations - think Belgium, France or Guernsey. For cruises heading further afield, cruise-only options can mean more time spent at sea - but this won't be a problem if your ship has plenty to keep you entertained.

If a jam-packed itinerary is important to you, then a fly-cruise might be the best option. These deals include international return flights to the city your cruise will depart from - so instead of having to sail all the way to the Caribbean, for instance, you fly straight there to board the ship. If your dream cruise involves seeing as many sights as possible - with the ship merely acting as your base - then a fly-cruise might be your best bet.

Cruise and Stay

Can't decide if you should try a cruise, or park up on a sun-soaked beach somewhere? Why not both! Cruise-and-stays offer the best of both worlds, incorporating a period of cruising (often seven nights) with a few extra nights in a hotel tacked on before or after. This stay is a great way to ease into holiday mode after a stressful time at home, or embrace a change of pace following days spent at sea. Think a Mexican Riviera cruise followed by a glitzy Vegas stay, or a glamorous stint in Barcelona following a jaunt around the Canaries!

River Cruise

A great way to see European cities or parts of Asia, river cruises take you right to the heart of each destination. You could be soaking in a Budapest thermal bath, sipping wine in Lyon or visiting Vienna's dazzling opera house. With the vessels often much smaller in size than those which sail at sea, you'll experience a slightly more intimate atmosphere.

Plan your trip

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