book prison visit online durham

• Prison visitors
• Visitor Centres

Durham Visitor Centre

HMP Durham Visitors' Centre, Durham, DH1 3HU

Click on the blue question below to see the answers appear underneath. 

Contact details

Visitor centre: 0191 3323676 or 0191 332 3484

Visitor centre email: use contact form to email HERE    (you cannot use this email address to book visits - see email below)

Nepacs helpline: Freephone 0800 012 1539 Monday and Friday 12noon - 8pm, Saturday and Sunday 9am - 2pm.                                      Email [email protected] Text 07983 437 457

Prison: 0191 3323400

Safer custody: If you think the prisoner is at immediate risk please call the switchboard on 0191 332 3400 and ask for the Orderly Officer and explain that your concern is an emergency. 

If your concern is urgent but not life-threatening, please call the Safer Custody Helpline - 0191 332 3695 or use the web form (the team will pick up all contact forms within 72 hours): https://www.prisonersfamilies.org/hmp-durham 

If you have been pressurised to bring anything illegal into the prison then you can leave a confidential, anonymous, message by calling 0191 3323400 and selecting option 4.

How can I book a visit?

Visits are now booked by the visitors either online or by phone:

Online: www.gov.uk/prison-visits  

Freephone: 0300 303 2300 - Monday, Wednesday and Friday from 9am to 5pm, and 12noon to 5pm Tuesday and Thursday

PLEASE NOTE: Reception (first visits) must be booked by contacting the telephone line.

If you have any questions about visiting please contact the visitors centre on 0191 332 3676 or 0191 332 3484.

When can I visit?

Prison visit times are:

• Monday - 2pm to 4pm
• Tuesday - 9.30am to 11.30am and 2pm to 4pm
• Wednesday - 9.30am to 11.30am and 2pm to 4pm
• Thursday - 2pm to 4pm
• Friday - 2pm to 4pm
• Saturday and Sunday - 9.30am to 11.30am and 2pm to 4pm

The visiting times are a guide only, there is no guarantee of entering or leaving the visits hall at these times. These times are subject to change due to circumstances beyond our control.

Check out details further down this page for information on who can visit and how many visitors can attend.

Who is allowed to visit?

Reception visits: only 2 adults aged 18 and over are able to visit.

Normal visits:  Maximum of 3 adults are allowed on a visit plus children - but a child aged 10 or over is classed as an adult for seating purposes.

You cannot visit unless you are on the prisoner's approved visitor list.

If you are not on the approved list then you should ask the prisoner to submit your details to the prison - the prisoner will need full name/address/date of birth/relationship and telephone number. The prison then approves you and adds your details on to the system. Getting added to someone’s visitor list usually takes 7 days. This system is designed to give the prisoner some choice and control over who visits him.

Please note: children/babies must also be on the approved visitor list before attending.

No one will be allowed to stay in the visitors centre whilst the visits are taking place. 

What ID documents will I need?

You will be called, usually by number, when the officers are ready to check your ID and take your photo. Everyone needs to have ID checked on every visit. Only adults and children over 10 will have their photos taken.

Please note that you will have your ID checked each time you visit, so you should always bring it with you!

All children must have a birth certificate or photographic ID.

All other visitors must have photographic ID on every visit.

See list below:

Social visitors have the option to present one photographic ID document from List A:

• Passports - you will also need to bring evidence of your address, less than 3 months old (such a bill or bank statement)
• Identity cards from an EU or European Economic Area (EEA) country
• UK photocard driving licences
• EU or EEA driving licences
• NI Electoral identity cards
• US passport card
• Proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card).  Remember: Prisoners' families can get a £10 discount on the cost of a Citizen Card when applying online. Contact our helpline for the code.
• Armed forces identity card
• UK biometric residence permit (BRP)

Should they be unable to present an ID document from List A, they may present one ID document from List B, supported by one document from List C:

• Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
• Older person’s bus pass
• Freedom Pass
• Proof of age card recognised under the Proof of Age Standards
• Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)
• Birth or adoption certificate
• Education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
• Rental or purchase agreement for a residential property (signed and dated)
• Marriage or civil partnership certificate
• Bank, building society or credit union current account card (on which the claimed identity is shown)

All forms of ID must be originals, photocopies will not be accepted. If visitors fail to bring identification they will not be allowed into the prison and please ensure that you bring ID that provides proof of residence.

For children the following forms of ID are acceptable: birth certificate, passport, child benefit letter or tax credit letter or the red health care books as long as they carry the child’s details.

Is there a dress code?

HMP Durham operates a family orientated visits policy. The majority of visitors are accompanied by children and the prison promote a safe, decent and relaxed family environment.

To maintain decency in the visits hall the prison requests that visitors are of an acceptable standard of dress when visiting. This is to prevent inappropriate clothing being worn in and around the presence of other visits and staff.

Please note, if you are unable to meet the requirements of the dress code, on arrival you will not be permitted to enter the establishment until you have changed into appropriate, alternative clothing. 

The following items of clothing should NOT be worn by anyone visiting the prison (this includes children):  

 - Hats or scarves and head coverings which are not worn on religious grounds

- Inappropriately damaged clothing

- Metal hair accessories

- Steel toe capped shoes/boots or cycle/motorcycle shoes

- Non-prescription glasses i.e. sunglasses

- See-through (transparent) clothing

- Ripped jeans/trousers 

- Low cut/revealing tops or dresses 

- Cropped tops or any tops that show the midriff area 

- Vests of any kind

- Items of clothing that display offensive, abusive or insulting words or gestures

- Football shirts

- Mini or very short skirts/dresses unless worn with leggings or thick tights

- Shorts or play suits which are hot pant length - all shorts must be mid thigh to knee length. Men's shorts must be below mid thigh.

- Smart watches 

- Hoodies or items with hoods

- Outdoor coats or jackets, gillets - they can be worn over to the search area but then must be left in a locker Locker facilities are located in the entrance to the prison visits area for outer garments and personal effects.  Visitors are reminded that staff are required to search visitors as a condition of entry and that all visits take place at the discretion of the visits manager.

T-shirts and leggings are available to purchase from the visitors centre if needed. Tshirts are £3 and leggings are £5.

How can I get there?

Plan your route and check you will arrive in good time for the visit. If you are driving, may need change for the parking meters (free on Sundays!) or you can park and pay by phone. 

The bus and train station are both about a 30 minute walk from the visitors’ centre.

There is a limited bus service between the bus station on North Road and the bottom of Old Elvet (5 minutes' walk from the Visitors’ Centre). Ask at the bus station for more details.

Park and ride

There are three park and rides in Durham which cost £3 per day. Tel 0191 3741702 or email [email protected]

Walking from the train or bus station, directions:

From the train station, walk down the hill and turn left. Go straight across the roundabout in front of you, into ‘North Road’, which leads into the city centre.

From the bus station in North Road, turn right onto North Road

Head towards the city centre.

Where North Road forks, follow the slip road to the right (near Iceland) into the City Centre. This leads into ‘Silver Street’, a pedestrian area.

Head across Framwellgate Bridge and up a slight hill into the Market Place. Turn right at the Market Place, into ‘Saddler Street’ (next to NatWest).

Follow this road for a short distance and turn left where the pedestrian walkway leads down a hill (there are some steps at the top of this hill). You will go across Elvet Bridge and there are some traffic lights at the bottom of this hill.

Head straight across the road into ‘Old Elvet’. The Royal County Hotel is situated on the left hand side. Follow this road for approx. 1/4 mile. The Visitor centre is located on the left, almost opposite the main entrance to HMP Durham.

Parking in the visitor centre is for permit holders only.  We would suggest if you can, to park at the top of the hill where it is cheaper.  (The visitors’ centre will be on the left hand side of you).

Where can I wait when I arrive for my visit?

When you arrive at the prison you must go to the Nepacs Visitors’ Centre. For morning visits the centre opens at 8.30am and for afternoon visits the centre will open at 12.45pm.        

Facilities:

There are toilets, baby changing facilities and disabled access.

You will need £1 for a locker key deposit.

Staff and volunteers at the visitor centre are all there to help you.  We will do our best to assist you with any question or concern you have, and to provide information and support. There is a quiet room available for private conversations to take place with our staff.

Nepacs also provides a tea bar service in the visitors centre and visits hall. You will need cash to purchase items from our tea bars. 

Play area facilities are available in the visitors centre and in the visits hall.

What can I take into the visit?

Before you go up to the visits area you must empty your pockets and put all your property in a locker. The only items you can take with you are:

- Locker key

- Up to £20 in coins to purchase items from the tea bar

- Visiting order form given in the visitors centre.

If you have anything else with you, you will be sent back, and may miss the visit.

All other items must be left in a locker in the visitors centre.

Baby/toddler items

You cannot take nappies, tissues and wipes with you to the prison visits room.

Baby milk can be brought into the visit in a sealed milk carton with an empty bottle. 

If you have any prescription medicines that you will need on your visit or any other queries, please talk to the staff in the centre before you go up or when you are contacted about the visit.

Will I be searched?

All visitors to HMP Durham are subject to searching, which is similar to a domestic airport.

Visitors are searched by staff of the same gender, although male visitors can be searched by female staff, unless they request otherwise.

Children and babies are also subject to search. If your baby is searched, this will be done by a female officer in front of you. You may be asked to remove their nappy, but a new one will be provided. If your baby is wrapped in a blanket, the blanket will have to be left in the search area.

Visitors with religious clothing or headwear are subject to searching. This is done in private by staff of the same gender. You will be given plenty of time to replace your headwear.

You will walk through a portal/scanner and then be patted down by a member of staff. Coats and jewellery will be checked by hand or machine. 

Please note, if you need the toilet once you are on the visit, you will have to go through the search process again. 

Passive drug dogs are sometimes deployed at Durham: if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark.

What facilities are there for children?

We have a play area for children in the visitors centre and a soft play area in the visits hall for children aged under 6 years.

Older children, aged 6 and over, will be offered games, toys and activity packs which they can take to their table during the visit.

Parents/guardians should watch and be responsible for their children at all times.

See below for details of our special visits including father/child and family learning for children.

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please ask at the desk in the visitors’ centre (call 0191 332 3676 or 0191 332 3484) for details of the Help with Prison Visits Scheme before commencing your visit.  Staff can help you complete the form.  

Visit: https://www.gov.uk/help-with-prison-visits

More information HERE.

Can I send or take anything in for the person I am visiting?

You are not allowed to post anything to the prisoner other than letters, cards etc.

Clothing can be handed in only on your initial reception visit.  You do not need to book a separate slot to hand in your reception clothing. 

On a reception visit, you will be allowed to hand in the following:

• 7 pairs of socks.
• 7 pairs of underpants.
• 1 pair of trousers, tracksuit bottoms or jeans 
• 2 T-shirts 
• 1 Vest 
• 1 Pair of pyjamas 
• 1 Pair of shorts
• 1 Jumper – no hood
• 1 Jacket – no padding or hood

Notes: 

• Items that resemble staff uniforms or are black or navy blue will not be accepted. 
• Camouflage clothing will not be accepted.
• No trainers/sliders or dressing gowns permitted.

All clothing will be subject to searching and possible testing procedures, if contraband is found or detected the prisoner will not receive the property and Police will be contacted with details of the person handing in the property.  

Please do not expect residents to receive their clothing on the day they are handed in.

Who do I contact if I have concerns about a prisoner?

If you think the prisoner is at immediate risk please call the switchboard on 0191 332 3400 and ask for the Orderly Officer and explain that your concern is an emergency. 

Staff and volunteers at the visitor centre are all there to help you (tel 0191 332 3676 or 0191 332 3484).  We will do our best to assist you with any question or concern you have. Nothing is too small! 

What healthcare is available for prisoners?

There are doctors, nurses, mental health workers, drug and alcohol recovery teams and there is a pharmacy within the prison

The healthcare service in all seven north east prisons is ran by Reconnected to Health which is made up of Spectrum, Humankind and Tees, Esk and Wear Valleys NHS Foundation Trust. Spectrum have a section on their website with the answers to the most common questions families ask about healthcare:

https://spectrumhealth.org.uk/health-and-justice/faqs-for-families/

Who do I contact if my family needs support?

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs visits team on 0191 332 3676 or 0191 332 3484 or our free helpline 0800 012 1539, email [email protected] or text: 07983437457.

We also hold regular Visitors’ Voice peer support sessions where visitors get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Look out for details in the centre or find out more HERE.

Can I have a video call with a person in prison?

Yes. You need to download the Prison Video app on your device to be able to receive the video call.

For more information about how to get started go to https://prisonvideo.com/ 

You will need to use 1 VO in order to receive a video call.

How can I stay in contact with a prisoner?

The prisoner is able to telephone his family/friends from his cell, if he has bought phone credit and had your telephone number cleared with security.  They are also able to write cards or letters, send an email or book a video call.

Writing letters

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

You can also contact the prisoner using email, voicemail and video calls.

Email a prisoner: www.emailaprisoner.com

Use prison voicemail. For information and costs associated with this service, click here

Prisoners can book a video call through the Prison Video app - details here.  A VO (visiting order) is required to book a video call.

Find out more HERE .

How can I send money to the prisoner?

Family and friends are able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

You are no longer able to send cheques, postal orders and cash into the prisoner.

If you cannot use the online service you may be able to apply for an exemption - for example if you:

- are unable to use a computer, a smart phone or the internet - do not have a debit card

This will allow you to send money by post.

For more information visit here  and to arrange transfer of money to a prisoner visit  https://www.gov.uk/send-prisoner-money

Do you run any special family visits?

At HMP Durham prisoners are able to apply to attend a range of family visits, this includes:

- Extended family days - during school holidays

- Family learning visits - *Friday evenings - for children in full time education

- Father/child visits - *Thursday mornings - for pre school children

For information on any of these visits please ask in the visitors centre or pick up a leaflet.

*Subject to change

For more information about visiting please get in touch with the visitors’ centre on 0191 3323676.

Send us an enquiry

In this section.

• Visiting prison
• Visiting FAQs
• Children's visits
• Youth visits
• Ask a question

Durham visitor centre

Blog Government Digital Service

https://gds.blog.gov.uk/2014/09/15/you-can-now-book-a-prison-visit-online/

You can now book a prison visit online

Booking a prison visit should be simple and straightforward. Until now that was far from the case. Booking a visit required both prisoner and visitor to jump through hoops: paper forms and drawn-out phone calls. And if the visit date turned out to be impossible, they had to start all over again.

Now you can book a visit online . It takes about 5 minutes. Before, picking an available date was pot luck. Now there's a date-picker that lets you select 3 possible slots instead of 1. It’s a straight-forward service with user-needs at its heart but, if you get stuck, you can call the prison's visits booking line and someone will help you with the booking.

Here's a very short film we've made about it:

By making it easier to book visits, prisoners will see more of their friends and family. Evidence suggests this will help their rehabilitation. Transformation isn't just about websites.

The service was built by the Ministry of Justice, with a combined team from the National Offender Management Service, HM Prison Service and MoJ Digital Services.

For more of the story behind this service, read Mike Bracken's account of his trip to HMP Rochester or check out the service’s transformation page .

Join the conversation on Twitter , and don't forget to sign up for email alerts .

You may also be interested in:

• Prison visit booking: using digital analytics to inform alpha development
• Making prison visits easier to book
• Meet the Transformation team

Sharing and comments

Share this page, 20 comments.

Comment by Pauline posted on 23 August 2015

How do you find out the prisoners number??? so you can go ahead with online booking of a visit?

Comment by Carrie Barclay posted on 24 August 2015

You can find a prisoner using this service: https://www.gov.uk/find-prisoner However it will be the prisoner's responsibility to get in touch with you to let you know their prison number etc.

Comment by linda posted on 15 August 2015

This service does not appear to work this is day 2 trying to use it

Comment by Olivia posted on 30 July 2015

Hi, If a visit is booked and someone cant make it, is it possible to change the name of one of the people to someone else?

Comment by Louise Duffy posted on 30 July 2015

It's best to contact the prison directly if this happens. You can find contact details here: http://www.justice.gov.uk/contacts/prison-finder

Thanks, Louise

Comment by Paige posted on 28 July 2015

Hi my partner was sent to nottingham today, I was on his previous list 4 months ago for a visit. Will that still be on the system all will it have to he put through again if so how long does it take to be approved for a visit? Thanks Paige.

Comment by Louise Duffy posted on 29 July 2015

You might want to get in touch with the prison first before booking a visit. You can find the contact details of the prison here: http://www.justice.gov.uk/contacts/prison-finder

Comment by Debs posted on 27 July 2015

Hello Is there a list of prisons where online booking can't be used?

Comment by Louise Duffy posted on 28 July 2015

According to the information on this page: https://www.gov.uk/prison-visits , you can arrange a visit to any prison in England and Wales through this service. If you're visiting someone in Northern Ireland or Scotland you'll need to contact the prison directly.

This link also lists the type of visits that are not covered by the online service: https://www.gov.uk/prison-visits so you need to get in touch with the prison directly.

Hope that's helpful.

Comment by c.steer posted on 26 July 2015

So how do I find the booking form to fill in I am new to computers

Comment by Louise Duffy posted on 27 July 2015

Here's the link to the booking form: https://www.gov.uk/prison-visits

You'll need this information to complete the form:

prisoner number prisoner’s date of birth dates of birth for all visitors coming with you make sure the person you’re visiting has added you to their visitor list

Hope that's useful.

Comment by Shawnaa posted on 09 May 2015

i have a visit booked which i did online but i do not have a visiting order woll the prison let me in?

Comment by Carrie Barclay posted on 11 May 2015

Your identity will be checked on arrival to make sure you’re on the visitor list.

Comment by jessicca posted on 27 January 2015

What happens after you book the visit and its confirmed by email do you need the visiting order ?

Comment by Carrie Barclay posted on 29 January 2015

The Visiting Order (VO) number is generated by the booking system, it is included in your confirmation email and you will need this to change or cancel a booking.

However, if you're visiting a prison the guidance is that you only need your ID, not the VO number. If when you visit the prison you are asked for the VO number you should report this via the Contact Us link on the Prison Visits Booking form.

I hope that helps.

Comment by Ilysa Mcnally posted on 18 November 2014

How late in advance can I book e.g. book a visit today (Tuesday) for the Sunday coming???

Comment by Carrie Barclay posted on 19 November 2014

Hi Ilysa. Thanks for your question. A visit needs to be booked 3 working days in advance. So in this case, the visit request would have to be no later than Tuesday to allow for a visit on Sunday.

Comment by carole posted on 23 October 2014

How far in advance can you book visits

Comment by Carrie Barclay posted on 23 October 2014

Hi Carole. You can book up to 28 days in advance. Thanks for your question.

Comment by kimberly posted on 16 August 2015

does anyone know how to cancel a visit online?

Related content and links

Government digital service.

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Book a visit to prison

You will need to book a visit if you want to see someone in prison. You can book online to arrange an in person visit or a virtual visit with a prisoner or you can telephone the prison Visits Booking Office.

If you haven't visited a prison before you will need to phone to book your visit. You will be provided with your unique visitor identification number. Once  you have this you can start to book online.

Booking online

To book online for an in person visit or a virtual visit you will need:  

• to have previously booked a visit
• the visit reference number for the prisoner
• the prisoner's number
• your unique visitor identification number
• your date of birth
• your e-mail address and contact number
• the unique visitor identification number and dates of birth for all additional visitors (not needed for a virtual visit)

If you do not have these details, you should phone the relevant booking office.

Booking by telephone

To book a visit by telephone you will need:

• the visit reference number for the prisoner 
• the unique visitor identification number and dates of birth for all additional visitors

If you don't have a unique visitor identification number, you can get one from the booking office which you can use for future visits.

If the person you are visiting has just arrived in prison you will need to ring the booking office and they can arrange a visit.

Virtual visits

A virtual visit can last up to 20 minutes. The visitor can use a personal computer, mobile device or smartphone to have this meeting with the prisoner.

All virtual visits are supervised, if NIPS become aware of any behaviour, language or actions which are considered inappropriate, this will result in the visit ending early and possible removal of the facility in the future.

• Guide to arranging an online visit
• Privacy notice  explaining your rights to privacy when you arrange an online visit

Registering for visits

All visitors need to be registered in the prison they are visiting. When you arrive at Visits Reception you need to be photographed, have a scan taken of your finger and you should bring identification.

• more information about registering for visits

Bringing proof of identification to prison

When you first visit someone in prison, you will need to be registered on the prison system as a visitor. You will need to bring proof of identification with you when you are being registered.

• more information about the types of identification needed

Useful links

• Visiting someone in prison

Translation help

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What to do next

Comments or queries about angling can be emailed to [email protected] 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912 Email  [email protected]

Discretionary support / Short-term benefit advance

Call 0800 587 2750  Email  [email protected]

Disability Living Allowance

Call 0800 587 0912  Email [email protected]

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to [email protected] or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service .

For queries or advice about Child Maintenance, contact the Child Maintenance Service .

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit .

If you can’t find the information you’re looking for in the  Coronavirus (COVID-19) section , then for queries about:

• Restrictions or regulations —  contact the Department of Health
• Travel advice (including self-isolation) —  contact the Department of Health
• Coronavirus (COVID-19) vaccinations — contact the  Department of Health  or  Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email [email protected] and for queries about your certificate, email [email protected] .

For queries or advice about criminal record checks, email [email protected]

Application and payment queries can be emailed to  [email protected]

For queries or advice about employment rights, contact the Labour Relations Agency .

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email  [email protected]

For queries about the High Street Spend Local Scheme,  email  [email protected] .

For queries about:

• Car tax, vehicle registration and SORN contact the Driver and Vehicle Licensing Agency (DVLA), Swansea  
• Driver licensing and tests, MOT and vehicle testing contact the Driver & Vehicle Agency (DVA), Northern Ireland

For queries about your identity check, email [email protected] .

For queries or advice about passports, contact  HM Passport Office .

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email  [email protected]

For queries or advice about pensions, contact the  Northern Ireland Pension Centre .

If you wish to report a problem with a road or street you can do so online in this section .

If you wish to check on a problem or fault you have already reported, contact DfI Roads .

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service .

For queries or advice about rates, email [email protected]

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact  Smartpass - Translink .

If you have a question about a government service or policy, you should contact the relevant government organisation directly .  We don't have access to information about you.

HMP Durham, Visits & getting there

Visits are held at the following times

• Mon: 13:45 – 15:45
• Tue: 13:45 – 15:45 & 17:00 – 19:00
• Wed: 13:45 – 15:45 & 17:00 – 19:00
• T hu: 13:45 – 15:45 Fri: 13:45 – 15:45
• Sat: 09:30 – 11:30 & 13:45 – 16:45
• Sun: 09:30 – 11:30 & 13:45 – 16:45

You can book online, go to www.gov.uk/prison-visits , all you need is the name and date of birth of the person you are visiting, their prisoner number and details of the visitors. You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. If you’ve made an online visit booking request and haven’t received a confirmation email within 1-3 working days, call 0191 332 3417, the line is open between 0900 – 14:00 Mon; 0900 – 1200 Tue to Fri and 17:00 – 19:00 Wed & Fri evenings.. You can also book visits by calling this number.

There is a visitors centre where you book in for your visit click here   or call 0191 3323676 The visitors centre is on the opposite side of the road to the main prison gate (100 yards up the hill). There is a big blue sign on the wall outside. You will need to supply photo ID and proof of address to the staff. When you book in you will be given a ticket on a “first come, first served basis” and then your visit will start in batches of 6 at 10 minute intervals. There are lockers at the visitors centre where you can leave items such as mobiles, cigarettes, food & drink etc before entering the prison. You will be searched before being admitted to the prison. You can take change into the visits hall to buy refreshments.

The charity who run the visitors centre have produced a useful guide to visiting HMP Durham Click here

The prison is a short walk from the centre of Durham. From the bus station click here  is is a 15-20 walk to the prison. After leaving the station turn right and walk down North Road towards the Market Place, passing Burger King, crossing Framwellgate Bridge and passing Marks & Spencer. Stay on the right hand side and go around the corner to Saddler Street. Cross the road and take the first left. From here you will see the Royal County Hotel and a set of traffic lights. Cross the road at the lights and continue along until you see the Visitors Centre on the left hand side.

The train station click here  is a 20-25 minute walk to the prison. Walk down the hill from Durham station and cross the footbridge and continue down the road passing Argos on the left hand side, from there you will see the bus station and follow the directions above. A Taxi from the train station will cost around £5.

If driving from A1m follow A690 into Durham City Centre. At the roundabout take the City Centre road and turn left at the next roundabout. At the traffic lights turn left into Old Elvet, the Royal County Hotel will be on the left hand side. Follow the road until you see the visitors centre on the left hand side and report to either the visitors centre or the main entrance.

There is no car park at the prison, use either on street parking with meters or a public car park

Return to Durham

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• Inside Time Reports
• 13th December 2014
• Category B , Category B local with restricted status , Prison Visit

Prison information

Address: Old Elvet Durham DH1 3HU Switchboard: 0191 332 3400 Managed by: HMPPS Region:  North East Category:  B/Reception prison Link to: https://www.gov.uk/guidance/durham-prison

Description

Reception prison serving the courts in the region, majority population remand prisoners

Visit Booking: Online

Use this online service to book a social visit to a prisoner in England or Wales you need the:

• prisoner number
• prisoner’s date of birth
• dates of birth for all visitors coming with you

The prisoner must add you to their visitor list before you can book a visit.

You’ll get an email confirming your visit. It takes 1 to 3 days.

ID: Every visit Children’s Visits: Father and Child sessions & homework club with Dad

Acceptable forms of ID

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I’m trying to get in touch with my brother who is on remand at Durham jail, can I email him??? Send him a letter??? Ect…. could someone please tell me how I can let him know im thinking of him? Kind regards Louise mccue

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Durham Prison

Tel: 0191 332 3400 – Old Elvet, Durham, County Durham DH1 3HU

HMP Durham is a category B local prison , and currently holds both young offenders and adult males. It takes in both remanded and convicted inmates from the Durham, Tyneside and Cumbria courts. The prison was originally built in the early 19 th century, and over the years, has been both a male and a female prison. It has a capacity of 981. If you’re planning on visiting HMP Durham and want directions, please view the map on this page.

Tel: 0191 332 3400

Operational capacity: 1017 as of 8th March 2011.

Old Elvet, Durham, County Durham DH1 3HU

Prison Phone have been reducing the cist of calls from HMP Durham since 2013. Our service has helped thousands of inmates across the UK to stay in touch with friends and family without paying the extreamly high rates charged by the prison!

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Here’s some facts about Durham Prison

HMP Durham is a category B prison that holds young and adult male offenders. Located in Old Elvet, near Durham, County Durham, HMP Durham has a capacity to hold 1001. The prison opened in the early 19th century.

According to the latest inspection report , the prison has 9 wings. A wing is for remand, convicted and sentenced prisoners, short and long term. B wing landings 2,3,4 hold full-time workers. Landing 1 holds vulnerable prisoners attached to C wing. C wing is the vulnerable prisoner wing. D wing and E wing are integrated drug treatment unit. F wing is the first night centre and induction unit. I wing is the drug recovery unit, G wing is the separation and care unit, and M wing holds health care inpatients.

Mary Ann Cotton , a serial killer, spent time here after killing people with arsenic.

Visiting hours are 13:45 – 15:45 Mon-Sun, 17:15 – 19:00 Wed, and 9:30 – 11:30 Sat-Sun .

HMP Durham’s most famous ex-inmates include Rosemary West, Myra Hindley, Mary Ann Cotton and Ronnie Kray.

Prison Phone offers phone tariffs that reduce the costs of calls from this prison by up to 75%! This enables prisoners to get the support and love that they are missing from home, while reducing costs for the inmate. Find out more below.

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How to Book a Prison Visit Online

Scheduling an in-person visit with an incarcerated loved one is important for maintaining connections. Many corrections departments now allow online prison visit reservations to improve convenience and efficiency. This article outlines the typical process for booking online prison visits.

Check Visitation Eligibility Requirements

Before scheduling visits, confirm eligibility with the facility’s policies:

• Age minimums – Adult visitors usually required.
• Visitor approval – Visitors must be on inmate’s approved list.
• ID/documentation – Valid photo ID often required.
• Allowed items – Review dress code and authorized items.
• Health requirements – Some facilities require COVID vaccination proof.

Ensure you meet all criteria to avoid wasted trips or denied entry.

Create a Visitor Account on the Facility’s Website

Most prisons with online scheduling require creating a visitor account:

• Enter your personal details like name, address, email, phone number.
• Create a username and password for the visitor account.
• Provide your ID number and type (driver’s license, passport, etc).
• Electronically sign any waivers or terms required.

This information links you to the inmate and confirms identity upon arrival.

Schedule Visit Date and Time

With an approved visitor account, you can view visitation calendars and schedule dates/times:

• Select day(s) – Weekends and holidays are busiest.
• Choose time slot(s) – Typical windows are 1-2 hours long.
• Check-in 15-30 minutes prior – To clear security screening.
• Bring printed or digital confirmation – Shows your scheduled slot.

Visits are usually first-come, first-served for available times. Book well in advance for best selection.

Understand Cancellation and No Show Policies

Review policies if you must cancel or miss scheduled visits:

• Timeframe – Cancel at least 24-48 hours in advance when possible.
• Allowed frequency – Too many cancellations or no shows may restrict future visits.
• Notifications – Call the visitation hotline as soon as possible.
• Exceptions – Illness or family emergencies may qualify for waivers.

Follow proper procedures to avoid penalties like temporary visit suspensions.

Arrive Prepared on Visitation Day

Give yourself extra time and arrive prepared:

• Dress appropriately – Follow dress code to get cleared for entry.
• Limited belongings – Carry only approved items needed for children.
• Check in at gate – Provide printed or digital confirmation and ID.
• Clear security – Successfully pass through metal detectors and searches.
• Confirm visitation rules – Keep physical contact limited if prohibited.
• Enjoy visit! – Make the most of this valued time together.

Proper planning ensures visitation goes smoothly.

Online scheduling systems are making arranging prison visits easier and more efficient. Visitors can quickly check availability and reserve slots after creating an approved account. Following facility policies ensures a smooth visitation process. While in-person time is limited, it remains invaluable for maintaining inmate connections and support systems.

FAQs About Booking Online Prison Visits

How far in advance can visits be booked.

Most facilities allow booking 1-4 weeks in advance. Holidays and weekends fill up quickly.

Can visitors schedule multiple back-to-back time slots?

Usually not – facilities limit visits to 1-2 hour sessions with buffer times in between.

Is there an age limit or requirement for minor visitor approval?

Yes, approval rules vary but most prisons prohibit visitors under 18 years old.

Can online visit reservations be made on a mobile device?

Some systems only allow scheduling on the desktop website. But mobile-friendly platforms are becoming more common.

What if a visitor’s plans change after booking?

Notify the prison as soon as possible if you cannot make the booked time. Schedule changes are limited.

How do waiting lists work if times are fully booked?

Waiting lists prioritize visitors by order and frequency since last visit. Openings from cancellations are first-come, first-served.

What happens if a visitor is late for check-in?

You may forfeit that day’s visit. Arrive well before the scheduled window to ensure entry.

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Low Newton Prison and Young Offender Institution

Low Newton is a prison and young offender institution (YOI) in Brasside, near Durham, for women aged 18 and over.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Book and plan your visit to Low Newton

Reception visits.

One Reception visit is permitted within the first 14 days of being taken into custody and will last a minimum of 30 minutes. The 14 days will start the day after arriving in custody.

A maximum of 3 adult visitors and no limit on children can attend a reception visit. Please note that a child is classed as anyone under the age of 18.

These visits do not need to be booked but they can only take place within the normal times of social visits. On arrival, visitors will need to go straight to the visitor centre and advise NEPACS staff that they are here for a reception visit.

Relevant checks need to be carried out on the visitors arrival to determine if the visit can go ahead. Visitors can wait in the visitors centre while the checks take place. NEPACS staff and volunteers are available to help. Visitors will be advised if the visit has been approved.

Visitors attending for a reception visit may bring a reception parcel to the visit. This parcel is limited to clothing and footwear. A full list of items that can be bought in are on the NEPACS website or will be listed on the Low Newton prison guide on the Gov.UK website.

NEPACS staff will check the parcels and items not on this list will not be allowed in and will be returned to the visitor.

All visitors must have the correct form of ID. Visitors will not be allowed to attend the visit if the correct ID is not presented prior to the visit.

To visit someone in Low Newton prison you must:

• be on that person’s visitor list
• book your visit between 2 weeks and 48 hours in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

are to arrive at the visitors’ centre for PM visits no earlier than 1 hour prior to the start of the visit, any late arrivals may be refused entry.

Refreshments are available in the main visits hall only. Visitors may take in £20 per adult to spend. Change is available at the visitors’ centre.

One clear baby bottle plus 1 unopened carton of baby milk or 1 clear bottle of breast milk will be permitted for babies along with changing materials.

Play areas are available for children under 16 in both Visitors Centre and the main visits hall.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Low Newton
• somewhere to stay overnight

How to book family and friends visits

You can book your visit online or by telephone.

Telephone booking line: 0300 303 0632 Booking line opening times:

• Monday: 12pm to 5pm
• Tuesday: 9am to 5pm
• Wednesday: 12pm to 5pm
• Thursday: 9am to 5pm
• Friday: 12pm to 5pm

Find out about call charges

Visiting times:

• Tuesday: 1:45pm to 3:45pm
• Thursday: 1:45pm to 3:45pm
• Saturday: 1:45pm to 3:45pm
• Sunday: 1:45pm to 3:45pm

Visitors are advised not to arrive to the prison until 1 hour before the visit start time.

Prisoners that haven’t been convicted may have 2 weekday visits and 1 weekend visit as per our current visit schedule.

How to book legal and professional visits

Legal and professional visits can be booked via the central booking telephone line 0300 303 0632.

Booking line opening times:

You can also book online.

We can offer Video Legal Visits which can be booked by emailing the following email address:

[email protected]

These are subject to availability of video conferencing rooms.

• Tuesday: 2:15pm to 4:15pm
• Thursday: 2:15pm to 4:15pm

Getting to Low Newton

Find Low Newton on a map

Bus: Buses run from North Road in Durham (0.5 miles from the station). No. 62 runs twice hourly and No 64 runs every 10 minutes to Rothbury Road (on Newton Hall Estate) which is a 10 min walk to the establishment.

Train: Durham City is the nearest station. It’s a 10-15 minute walk to the bus stop, or taxis operate from both the station and bus stop.

Car: From the north or south take the A1 (M) to the A167 Chester le Street slip road. On the roundabout below the A1 take the exit posted A167 Durham (from the North it is the 3rd exit from the South it is the first). Coming the second roundabout, follow the A167 Durham Sign, going straight on. There is a large BP garage on the right. You come to another roundabout, go straight ahead, following signpost A167 Durham. Go on to another roundabout, go straight ahead, A167 Durham. You will go under a railway bridge, carry straight on the dual carriageway, straight through the two new roundabouts at Chester Moor and the Red Lion. At the next big roundabout, take the first left signposted Arnison Centre, Newton Hall, Finchale Priory. Carry on past McDonalds, Sainsburys etc. on your right. At the next roundabout go straight across, signposted Newton Hall, Brasside, Finchale Priory. Continue a short distance to another roundabout, (housing estate on the right, Newton Grange pub/hotel on your left). Turn left signposted Newton Hall, Brasside, Finchale Priory. Go on down the hill, under the railway bridge. Take the first right for Low Newton prison.

There is a visitor’s car park at the front of the prison but parking is limited during the week.

To plan your journey by public transport:

• use National Rail enquiries
• use Traveline for local bus times

Entering Low Newton

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors should dress appropriately, or you could be turned away.

You can purchase refreshments during your visit.

You will need to leave any valuables in a locker before entering the visitor area.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

On visiting days the Nepacs visitors centre , (outside the prison next to the visitors car park) is open from 12:30pm to 4pm. Visitors centre staff can provide information and support.

There is a tea bar facility Visits are limited to 12 prisoners per Social Visit session, 3 Official/Legal visits, up to 3 closed visits. 3 adults per prisoner, for more than 3 child visitors required, Family Services may contact the prison for approval. Toilet facilities are available.

Visitors using wheelchairs need to make their own arrangements to travel from the visitors centre to the prison. There are no extra prison staff available to push wheelchair users. The route to the main visits hall from the visitors centre is ramped to allow access and takes around 4 minutes.

Family days

The Family Days and Child Parent days have resumed. Approval to attend can be gained by the prisoner through application to the Offender Management Unit (OMU) team managing this service.

Keeping in touch with someone at Low Newton

There are several ways you can keep in touch with a prisoner during their time at Low Newton.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Slots available:

• Monday: Evening slots
• Tuesday: Mornings and Evenings
• Wednesday: Mornings and Evenings
• Thursday: Mornings and Evenings
• Saturday: Mornings
• Sunday: No video calls

Visits are subject to availability, registering via the APP and approval of approved ID. All visitors should be linked with contacts if wishing to be on the same video call.

Phone calls

All cells at Low Newton now have telephones. Prisoners have phones in their own cells so they will always have to call you. They have to buy phone credits to do this. Prisoners can make calls between 7.30am and 9pm for a maximum of 60 minutes per day.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take up to a week before they are able to call.

There are phones on all wings of the prison that can be accessed at certain times. Prisoners may make calls totalling 90 minutes in one 24 hour period.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Low Newton using the Email a Prisoner service .

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Low Newton.

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Low Newton or use the Prisoner Location Service .

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Parcels are permitted into HMP Low Newton with the following restrictions:

All parcels sent in should be done so after the correct approval has been granted by the prison and only from the approved sender:

Unauthorised parcels will be refused.

• 12 month prisoner parcel allowance – (allowance runs 1 Jan to 31 Dec)
• 4 x a year parcels for Enhanced Prisoners
• 2 x a year parcels for Standard Prisoners
• 0 x parcels for Basic Prisoners

Only items on the current facilities list will be permitted. All parcels should be clearly marked with the senders’ information.

There is a limit to property allowances – please be aware when sending parcels in that items exceeding the allowance will be held or returned to sender.

Flowers are permitted to be sent in but all orders must be via approved suppliers.

Prisoners are given a list of approved items that can be sent to them as gifts from a catalogue or the on-site shop. Contact Low Newton for more information on what is allowed.

Make sure to include the person’s name and prison number on the parcel.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

All parcels will be opened and checked by officers.

Life at Low Newton

Low Newton is committed to providing a safe and educational environment where prisoners can plan for a positive future and learn new skills to help them on release.

Security and safeguarding

Every person at Low Newton has a right to feel safe. The staff at Low Newton are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website .

Low Newton trains prisoners to be ‘listeners’ for those who need support during difficult times.

Arrival and first night

When a prisoner first arrives at Low Newton, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

1 x reception visit allowed within the first 7 days without prior booking.

Remand Prisoners – can book visits subject to availability.

Sentenced and convicted prisoners can book visits subject to visiting orders and space availability. Priviledge visiting orders cannot be used at the weekends.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

They will be offered a hot meal and shower and get a pack of essential items and £2 of phone credit.

An interpreter will be available if needed.

Regular induction has been re-introduced to HMP Low Newton. This takes place over the first 2 weeks of custody. Initial induction wing familiarisation is in place for all new arrivals.

They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 340 prisoners live at Low Newton.

The accommodation is a mix of single cells with their own or shared washing facilities. There are also some 3-person cells.

Telephones are available to prisoners on wings and are accessible by PIN-phone accounts. There are no phones in cells.

Faith services

Chaplains offer counselling and support. There is a multi-faith group and special events like a Christmas carol service.

Prisoners can apply to attend Sunday services. Multi-faith chaplains visit each week and there are weekly prayer and faith groups.

Education and work

The education provider is NOVUS, providing classroom based functional and vocational skills. Distance learning is still available. Wamitab (cleaning), CRED and Enterprise (sewing) work parties are now running.

Gym sessions for prisoners available. Kitchen, Horticulture and Recycling work available offering qualifications. Shannon Trust peer to peer learning to read available.

Education and training opportunities include:

• health and hygiene training
• gardening skills
• call centre skills
• hairdressing, fashion and beauty
• literacy and numeracy
• life skills, including child-parent studies

The psychology department offers treatment programmes including:

• enhanced thinking skills
• relapse prevention
• life skills development

Prisoners also have the opportunity to take on orderlies responsibilities, such as in the gym and reception unit, and to get involved in cookery, art and craft.

Prisoners also have access to a library and support from a visiting librarian.

There is also a ‘drop in’ learning facility using computer based learning packages. Both prisoners and staff choose their own time and pace to learn.

Temporary release

Prisoners can sometimes be released on temporary licence, based on a full risk assessment, to help them prepare more gradually for return to the community.

Some prisoners get to live with families for short periods of time and can use this time to plan accommodation or research education and work opportunities for when they are released.

Some prisoners also have work placements in the community, being released on a day-to-day basis to allow them to be in the community and develop their work skills.

Support for family and friends

Find out about advice and helplines for family and friends .

To contact the family and significant other prison lead please email FamilySupportServices .Low [email protected] and provide return contact information.

Support at Low Newton

NEPACS provide our Visitor Centre service.

Contact info: 0800 012 1539.

Further information can be found at www.nepacs.co.uk

Twitter direct messaging service (DM) available – responses within 24 hours. Twitter notifications updated with key news points and good news. You can follow the account at @HMPLowNewton.

Email a prisoner service has been upgraded to include pictures.

Safer Custody

If you think the prisoner is at immediate risk please call the switchboard on 0191 376 4000 and ask for the Orderly Officer and explain that your concern is an emergency.

If your concern is urgent but not life-threatening, please call the Safer Custody Helpline on 0191 376 4189 or contact the prison Safer Custody team using the web form (the team will pick up all contact forms within 72 hours).

Concerns, problems and complaints

In an emergency.

Call 0191 376 4000 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Low Newton.

Inspection reports

HM Prison and Probation Service publishes action plans for Low Newton in response to independent inspections.

Contact details

Governor: Guy Pidduck

Telephone: 0191 376 4000 Monday to Sunday, 24 hours (switchboard) Find out about call charges

Email: [email protected]

HMP/YOI Low Newton Brasside Durham DH1 5YA

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated visiting information: Visits temporarily suspended

Updated physical contact guidance

In-cell telephony update.

Updated visiting information for newly arrived prisoners.

New visiting times and booking information added.

Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

Updated visit info

Updated visiting information in line with new national restrictions in England.

Updated visiting information in line with coronavirus restrictions.

Added legal visits booking information

Updated visiting times for family and friends.

Updated: Low Newton prison visiting information in line with coronavirus restrictions.

Updated: HMP Low Newton visiting times and visiting procedure changes in line with coronavirus restrictions.

Updated governor name from Gabrielle Lee to Rob Young

Updated information to include confirmation of secure video calls being available at this prison.

updated survey link

Prison visits update.

First published.

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...or from Golden Fig in Durham!

Providing a Support Line

Imprisoned people are underserved in every way imaginable. We view our work as a small but necessary way of counteracting the injustices of the incarceration system. Our goal is to provide resources that help people during their imprisonment and as they prepare to transition back to society.