trek travel careers

Trek Travel

Thanks for visiting our career page. please review our open positions and apply to the positions that match your qualifications., sales manager.

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. In the Sales Manager role, you will set the sales plan and sales objectives for the organization and the sales team alongside the Director of Sales. The Sales Manager requires initiative-taking, a sales-driven mindset, and a high-level view of the guest life cycle. You should come to Trek Travel with successful previous experience as a sales manager, with a demonstrable track record of consistently meeting or exceeding targets. You have a strong business sense and are a ‘player/coach’ who thrives on seeing the team win.  

This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry, on Trek Travel guests, and on the world at large. 

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:  

LEADERSHIP 

• Collaborates with the Director of Sales and leadership team to develop sales goals, strategies, and initiatives. 
• Create, communicate and execute a sales business plan and provide recommendations to Trek Travel’s strategic plans. 
• Budgeting: Forecast, plan, and manage budget for staffing needs and operational needs of the Sales Department. 
• Teamwork: Foster cross-departmental relationships across the company to help meet unified team goals. Work closely and efficiently with the Sales, Guest Experience, Marketing and Trip Design teams. 
• Development: Motivates and encourages Sales team to ensure goals are met. 
• Learn-It-All: Develop job knowledge and leadership skills by using available resources, reading professional materials, and participating in learning opportunities. 

TEAM MANAGEMENT 

• Manage recruiting, hiring, training, set individual sales representative objectives, and provide continuous coaching with consistent one-on-one meetings. 
• Consistent pipeline and performance monitoring of all sales representatives.  
• Build a strong culture of sales. Elevate your team to create opportunities and create personal ‘books of business.’  
• We need the BEST TEAM ON THE FIELD – you hold people accountable and are comfortable coaching and mentoring individuals to maintain a high–performing sales team that can reach their full potential.   
• Create a Great Place to Work and foster the Trek Travel culture.   
• Conducts performance evaluations and continuous improvement feedback that is timely and constructive. 
• Sales education, training, and documentation of processes. 

SALES DEPARTMENT FUNCTIONS  

• Design and implement a strategic sales plan that includes our current (and future) channels. 
• ​​​​​​​Evaluate, refine and enhance sales practices and procedures. 
• Drive the sales process from plan to close to achieve year over year sales growth by hitting sales targets. 
• Work closely with the Marketing team to maximize the sales pipeline by having a deep understanding of the marketing funnel, and to create and execute sales promotions. 
• Manages the sales budget and monitors and approves expenses. 
• Lead sales tech stack (NetSuite, online chat, phone system, web integration with booking system, online booking, etc.) direction in coordination with the IT and Marketing teams. 
• Post booking customer follow-up and online booking management. 
• Service Level Agreement creating and tracking. 
• Daily, weekly, and monthly sales reporting. 
• Identify emerging markets and market shifts while being fully aware of new products and competitor trends. 
• Ownership/stewardship of both our call-center and CRM software. 
• Managing the phone schedule, online chat schedule, Olark schedule, holiday schedule, discounts, cancellations and waitlists. 
• Annual 3-year staffing and business planning. 

WHAT ELSE WE’D LIKE TO SEE FROM YOU:  

• You believe in the importance of hospitality and customer service, recognizing that customers are all around.  
• ​​​​​​​You have a positive, solution-oriented attitude and always ask “How can I help?”  
• You exude fun and flexibility while contributing to the overall success of your Team.  
• A company’s culture can make or break a job offer for you.  
• Communicate, present and influence effectively at all levels of the organization. 
• Expert attention to detail, efficiency and works with a sense of urgency.  
• Takes initiative to continuously improve processes and is solution oriented.  
• Knowledge of ERP systems and sales tech to improve current tech stack 
• Strong call center software and knowledge of CRM systems is preferred.  
• Strong supervisory and leadership skills. 
• Proficient with Microsoft Office Suite.   

TREK TRAVEL OFFERS:  

• A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued.   
• ​​​​​​​Competitive health care   
• Dental and vision insurance   
• Flexible Spending Accounts (FSA)   
• Short Term/Long Term Disability  
• Life Insurance   
• 401(k) with company match   
• Competitive Paid Time Off and Volunteer Time Off package   
• Paid Holidays   
• Flexible schedules  
• Reward program for sustainable commuting to the office  
• Employee discounts and outdoor industry discounts   

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we have, all the time, no exceptions. This is a full-time exempt position and is eligible for Trek Travel’s competitive benefits package. This position is based in Madison, Wisconsin with the flexibility to work remotely and reports to the Director of Sales. Interest in the active travel industry is beneficial, but not required.  

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application! 

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Application Process

Steps to apply.

• Read all pages of the Guide Job Description thoroughly.
• Prepare all necessary documents: Resume, Cover Letter, and 2 References. Please review the Guide Requirements page if you have questions about any of these items.
• Use the Submit Application button below to complete the application and attach your documents

Once the above steps are complete, your application will be ready for review. The Trek Travel Guide Selection Process and New Guide Training Bootcamp Program are unique processes designed to enable us to offer Guide Contracts to the very best candidates.

Please do not submit application items to our office by mail or fax. Applications received by mail or fax will not be considered. Please do not contact Trek Travel by phone to inquire about the status of your application. We will only be contacting the strongest candidates for an interview.

Note: Applications are reviewed in the order they are received. It is in your best interest to submit your application early to improve your chances of being hired as we utilize rolling admissions while processing applications. We do accept applications throughout the year to keep on file, should our needs change.

Microsoft Teams Video Interviews

We will select the strongest candidates for a Microsoft Teams video interview to be scheduled as applications are processed. If you are chosen for an interview, we will contact you to set up a convenient time. These interviews will last approximately 30 minutes.

Please note: If you are chosen for a Teams video interview, you will need to have access to a video- enabled computer or smartphone with strong Internet access.

Virtual New Guide Selection & In-Person Training Bootcamp Event

Our New Guide Training Bootcamp Program will be a combination of virtual and in-person training. Learn more about these events below.

Virtual New Guide Selection Events:

North American Events:

• Saturday October 12th 2024
• Saturday November 2nd, 2024
• Saturday December 7th, 2024
• 2025 Selection Dates TBD

European Events:

• Saturday October 19th, 2024
• Saturday November 16th, 2024
• Saturday December 14th, 2024

Our Virtual New Guide Selection Events take place via Microsoft Teams and is conducted by our Trek Travel Selection Team. There are multiple dates to choose from when these get scheduled. This is a 4-hour event online, structured as a group interview and comprised of a variety of activities. There is no pay for attending.

2025 New Guide Training Bootcamp Program

Candidates invited to our New Guide Training Bootcamp Program will take part in an exciting two-step process:

Virtual New Guide Training is a series of virtual sessions totaling approximately 20 hours. There is no travel required for this section of training as it is open to candidates 10 days prior to the next phase of training and taken at your own pace, though it must be completed prior to the next phase of training. We recommend working on course material a few hours per day.

Virtual New Guide Training – 2025 season dates TBD.

The New Guide Training Event (NGT) is the next phase of our New Guide Training Program. It is an in-person, 8-day bootcamp, consisting of hands-on training and practice with fellow candidates. Trek Travel covers accommodation and meal expenses during these days. Travel expense is a personal expense for candidates.

• New Guide Training Bootcamp – 2025 dates and locations TBD.

Attendance is mandatory, if invited, in order to be considered for a Guide Contract. Training Events will be comprised of an intensive series of role-playing scenarios, group challenges, bike repair, trip financials, trip reporting and mock trips. After New Guide Training is complete, we offer Guide Contracts to our strongest candidates. Candidates must have access to a computer video camera, a microphone, and reliable internet connection. Candidates are responsible for associated travel expenses. Trek Travel will pay for accommodation, transportation, and meals while at Training.

All candidates are notified after the New Guide Training Bootcamp if they will be receiving a Guide Contract or not.

It is very important to point out that being invited to Guide Training does not guarantee you will be offered a Guide Contract with Trek Travel. Only those candidates who display the highest degree of competency during Guide Training will be offered a contract.

At any point during Guide Training, participants may be asked to leave if we do not feel they are meeting the established criteria. It is for this reason we strongly recommend candidates purchase changeable air tickets if they are invited.

Additional Virtual New Guide Selection Events will be announced as needed.

If a date is marked as Private, it is reserved for a private group.

Don’t see exactly what you are looking for or looking for a custom date? Call our trip consultants at 866-464-8735

What is the Difference?

Ultimate luxury:.

Savor some of the most spectacular, 5-star properties in the world. Exuding luxury and elegance, these one-of-a-kind accommodations offer the chance to rejuvenate at award-winning spas, dine at Michelin-starred restaurants, and more.

Enjoy luxurious accommodations handpicked for a refined experience. From signature spa treatments to delicious local cuisine, you’ll be more than provided for; you’ll be pampered.

These handpicked hotels provide relaxation and fun in a casual and comfortable environment. Delicious cuisine and great service mix perfectly for a memorable stay.

On select cycling vacations, you’ll stay at a mix of Explorer and Luxury hotels. Rest assured, no matter which hotel level you’re at, our trip designers carefully select every accommodation.

Activity Level

Road : 1-3 hours of riding. Up to 25 mi (40 km). Up to 1,000 ft (300 m).

Gravel: 1-3 hours of riding. Up to 20 mi (35 km). Up to 1,000 ft (300 m).

Hiking: 1-3 hours of hiking. Up to 5 mi (8 km). Up to 1,000 ft (300 m).

Road : 2-4 hours of riding. 20-35 mi (35-60 km). Up to 2,500 ft (750 m).

Gravel: 2-4 hours of riding. 15-30 mi (25-45 km). Up to 2,000 ft (300 m).

Hiking: 2-4 hours of hiking. 4-8 mi (6-12 km). Up to 1,500 ft (450 m).

Road : 3-5 hours of riding. 25-55 mi (40-85 km). Up to 4,500 ft (1,500 m).

Gravel: 3-5 hours of riding. 20-40 mi (35-60 km). Up to 3,000 ft (900 m).

Hiking: 3-5 hours of hiking. 6-10 mi (9-16 km). Up to 2,000 ft (600 m).

Road : 4+ hours of riding. 40-70 mi (60-110 km). Up to 8,000 ft (2,400 m).

Gravel:  4+ hours of riding. 30-50 mi (45-80 km). Up to 4,000 ft (1,200 m).

Hiking: 4+ hours of hiking. 7-15 mi (11-24 km). Up to 4,000 ft (1,200 m).

What are your trip styles?

Classic - reserve:.

Savor the finer things as you relax in luxurious 5-star accommodations and wine, dine, and ride in some of the most unforgettable destinations around the world.

Classic - Signature:

Explore beautiful destinations by bike, enjoy extra inclusions, savor delicious local cuisine, and enjoy the perfect mix of accommodations.

Classic - Discover:

Enjoy a casual cycling vacation with fantastic routes and comfortable accommodations.

Train like the pros in some of their favorite riding destinations.

See the pros in action at the biggest cycling events of the year.

Cross Country:

Tackle an epic adventure that takes you point-to-point across mountains, countryside, and more.

Self-Guided

Enjoy a bike tour on your schedule with just your chosen travel companions.

Single Occupancy

Sometimes it’s more convenient and comfortable to have your own room while on vacation. We understand and that’s why we offer a Single Occupancy option. The additional price guarantees a private room all to yourself

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Looking to change the world? Good. Us too. We believe bikes are a simple solution to the world’s most complex problems—climate change, congestion, the health of our people and planet. And it’s through the bicycle that we will change our world for the better. Whether you’re answering calls in Customer Care, working the front lines in retail, or designing saddles, everything you do here will help create a better future.

For our planet

We take the bicycle's world-changing potential seriously—so much so that we've changed the products we make and how we make them. We created this continuously evolving plan of action to help us reduce our carbon footprint and be a more conscious global citizen.

For our people

To address systemic racism, we created All In—an ever-changing plan of action that guides us on our journey toward a more inclusive, equitable, and diverse future.

• See the commitment
• See our progress

For athletes everywhere

We’re committed to pioneering equity in women’s professional cycling through unrivaled team support, equal minimum salary requirements, matched prize money, and more. Why? Because it’s the right thing to do. Simple as that.

Ask any Trek employee what their favorite part of their job is, and you’ll almost always get the same answer: their coworkers. People at Trek welcome, inspire, and care for one another. And that makes all the difference.

Mio Suzuki Director of Advanced Technologies, United States

MY PRODUCT: A long-term vision that ensures Trek is always at the cutting edge of technology and product innovation.

Evie Richards Trek Factory Racing Athlete, Worldwide

MY PRODUCT: Race wins, inspiration, fun, and the kind of friendliness that can help every rider be their best.

Anibal Ibarra Customer Service Rep, Mexico

MY PRODUCT: My product is hospitality and great relationships for retailers, my colleagues, and other vendors.

Ryuto Doi Service Trainer, Japan

MY PRODUCT: Instruction that helps Trek Service Techs become the best experts in their field.

Joyce Jia Finance controller, China

MY PRODUCT: Financial reports that keep the company on target, improve our bottom line, and ensure we're in a position to invest in our future.

A glimpse into life at Trek

Want to take a closer look?

• Explore Trek HQ

Certified Great Place to Work We think working at Trek is pretty awesome. But don’t take our word for it! Trek made Fortune Magazine’s 2024 list of the Top 100 Best Places to Work. According to our annual Great Place to Work survey, 89% of employees at Trek say it’s a great place to work compared to 59% of employees at a typical US-based company.

• See our results

Multiple brands. Endless opportunities.

Born and raised in the humble surf community of Leucadia, California, Electra combines creativity, innovation, design, and attention to detail to make the most comfortable bikes possible.

BCycle is a public bike sharing system that enhances cities' transportation ecosystems and helps reduce carbon emissions and congestion by providing a sustainable, affordable transportation option.

Ascend is a retail profit machine built for bike shops. Retailers worldwide use our products and services to easily set, measure, and track goals and performance while continually forecasting for the future.

It’s no secret that the best leaders have the happiest and most productive employees. We built a masterclass in leadership to help all Trek employees become better versions of themselves and create a culture of continuous improvement, empathetic support, and healthy team dynamics.

Leaders with humility don't work hard to get credit, they work hard because they care. They're never boastful, always grateful, and forever willing to learn and grow.

To lead with will is to be driven by desire and determination. Willful leaders are always ready to roll up their sleeves and put in work in order to achieve exemplary results.

Best team on the field

Hiring the right people is about more than just technical fit—we want people on our team who show up every day with empathy, kindness, and care.

Iconic leaders aren't satisfied with the status quo. They're constantly looking for bigger, better, and bolder ways to do things.

Let’s work together to make the world better Have a cause you’re passionate about? We’ll support you any way we can. Whether you need extra funding, paid time off, or another set of eager hands, we’re always happy to help.

Local grants

We established a local grant program to provide funding for projects that help get more people on bikes. If you or someone you know needs some seed money to start a bike shop or enhance your community in any way, reach out to us at [email protected]

Volunteer PTO

All Trek employees have access to paid time off to volunteer for non-profits that help build our communities, so whether you want to spend the day volunteering at the polls, working at a food bank, or empowering our youth, we’ll support you every step of the way.

Employee profile: Tati Koufopanteli, LIFE Camp

In the summer of 2020, Trek store manager Tati Koufopantaeli was looking for ways to get more involved with the youth in her community. With Trek’s support, she partnered with a non-profit called Life Camp to help get kids from underserved communities involved in cycling. Over eight weeks, the program gives students mentorship and training to enter the workforce—and all students who complete the program are guaranteed a position with Trek. Now, with Tati’s help, we’re expanding this program to more communities across the country.

Trek’s not-so-basic benefits Sure—offering a 401k isn’t revolutionary. But creating a great environment for our employees has long been a company value at Trek. We’re always looking for ways to improve our employees’ home and work lives, and we expand what’s available to them every year. From rare benefits like ESOP and paid time off for volunteer work to expanded healthcare coverage, we do our best to take care of everyone who works at Trek.

Tuition reimbursement

Wanna better yourself? Say no more. We offer an Educational Assistance Program that covers up to 75% of the cost of approved college or business-related courses. If you want to take classes, attend seminars, or work toward an advanced degree, we’ll do whatever it takes to make that an easy and accessible choice.

We want to help you build a secure financial future. That’s why we match up to 6% of all 401k contributions, and we provide financial planning resources to help you and your family live more comfortably.

Discounts on the world’s best bikes

You were waiting for this one, weren’t you? One of our most-loved benefits at Trek is a hefty discount on the world’s best bikes and gear. All Trek employees enjoy discounts on products from Trek and our many other brands.

Expanded healthcare coverage

We offer healthcare coverage to all employees working 20 hours or more, because healthy employees are happy employees. And we do our best to take care of everyone who works at Trek.

Mansion Hill Inn

We transformed a 19th-century mansion into the Midwest’s most beautiful bed and breakfast as part of our commitment to unforgettable hospitality. We always keep a few rooms open to house prospective employees from out of state, and we’ll go out of our way to ensure you enjoy your stay.

Employer-matched donations

In an effort to increase the impact of Trek employees, we match all employee financial contributions to accredited non-profits dedicated to social equity, youth development, and environmental sustainability.

Trek Scholarship Program

Our love for our employees extends to their families, too. Over the years, the Trek Scholarship Program has provided over $2 million in contributions to help provide secondary education for Trek families.

Employee Stock Ownership Program

Employees own the single largest percentage of Trek. All US employees are enrolled in our ESOP program after their first year, giving them a direct share in Trek's financial success.

Lunch ride, anyone? Humans aren’t meant to sit at a desk eight hours a day. Whatever part of the business you’re in, we encourage you to do things during your workday that help you feel your very best. Whether it’s a lunch ride with your coworkers, a mid-day walk, or weekly therapy, we’ll do whatever we can to support you and make sure you have the time and resources you need to thrive both mentally and physically.

Wellness perks

If you’re joining us at Trek HQ in Waterloo, you’ll enjoy an on-site gym complete with the world’s most wonderful fitness trainer, a café stocked with healthy, freshly made food, a full-time primary care clinic, massage therapists, mental health counselors, dieticians, athletic trainers—and that’s just the start of it. Not joining us in the ‘loo? You’ll still have access to virtual benefits, including workout classes, doctor appointments, counseling, and more.

Trek trails

We built 30-kilometers of world-class mountain bike trails in our own backyard to provide employees with a much-needed sanctuary during the workday. Now, riders of all skills levels gather at our private trails for lunch rides, product testing, late summer bonfires, and the kind of respite only the natural world can provide. No matter where in the world you work, as a Trek employee, you’re welcome to join us on the trails at any time.

Meet me at the Lodge

Some companies do break rooms a little differently than others. Ours is called The Lodge, and it’s located in the middle of Trek’s private mountain bike trails — a place to kick your feet up, grab a cold beverage, and enjoy the company of your coworkers after a couple epic laps. This LEED Certified respite is complete with pinball machines, a bar, and plenty of boardgames. The worst part about The Lodge? Leaving.

Join the club!

Bikes may be our primary focus, but we still dabble in ball-and-stick sports. We have various sports clubs at Waterloo HQ — from lacrosse to pickleball to hockey — and all employees are welcome to join. The only price of membership is great energy and maybe e a few high-fives. Lifting heavy things more your speed? We also have a CrossFit-certified box and climbing walls onsite.

Like every great relationship, we’re looking for something meaningful. Our success relies entirely on the quality of our people, and our process is admittedly deliberate so you can get a better picture of what you’re joining and we can get a full understanding of who we’re welcoming to Trek.

Step 1 Make the first move

Every amazing journey begins somewhere, and this one starts with you making the first move. Find a role that speaks to you, drop us your resume, and we’ll let you know if we’re ready to move on to the next step. Either way you’ll hear from us – because nobody likes to be ghosted.

Step 2 Get better acquainted

You like us. We like you back. The second step is an easy 30-minute call with one of our friendly recruiters so we can both get to know each other better. During this conversation, we’ll learn more about you and you’ll learn more about Trek and the opportunities and amenities we offer.

Step 3 Take things to the next level

The Hiring Manager interview is a one-on-one discussion with the manager you’d report to in your desired role. Be prepared to discuss your experience and provide us with a fuller picture of what you’ll bring to the table, because at this point, you’ve got a great shot.

Step 4 Meet the family

At this stage, you’ll speak with multiple people you’ll be working with on a daily basis. This step allows us to gauge your experience and talents from multiple perspectives and gives you a 360-degree view of the people you’ll interact with, the culture of the team, and the expectations of the role.

Step 5 First trip together

Things are getting serious! We’re people people, and we believe the best way to get to know each other is to sit down and have an old-fashioned face-to-face conversation. While not all interviews will end onsite, in many cases, candidates will travel and tour Trek headquarters, meet their hiring manager and team in person, and decide if this is the commitment we’re all looking for.

Step 6 Let’s make it official

We want you to become a part of the Trek team, and we hope the feeling is mutual. Our hiring manager and recruiter will reach out with the specifics. Welcome to Trek!