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Not worth the money: amateur hour on a 5 star ship

10 nites Seychelles and Zanzibar. The ship was lovely. The food was great. Most of the staff tried to be as accomodating as possible. BUT it was amateur hour much of the time. Departments on the ship had problems communicating with one another. Too many times was told "not my job." Planning for contingencies (bad weather, equipment problems, local access issues) was all done on the fly. French passengers were prioritized such that English speakers were denied meaningful access to the highlight of the trip: Aldabra atoll. HQ promised communication re the issues but one week later nothing but dead silence. Sorry but when one charges a premium price the value provided needs to be much better. The off ship experience was so disorganized and disappointing that it barely reached 2 stars. On a 5 star ship. With 6 star pricing. Ponant needs significant improvement before it can be recommended. The problems start at HQ and HQ is too proud to acknowledge the need for change. So much potential but not worth the money. Update: AFTER this review was published I received an offer for a 20% discount and a demand that I take down the review. Ponant senior management has far too little understanding of the need for timely communication and trust. I stand by the review above

Date of experience : February 08, 2024

Dodged a bullet

Incredibly slow at processing a refund to the extent that I think this is their policy rather than an honest mistake. I recieved a partial refund (did they hope I would not notice the shortfall) but no one available to explain where the rest of my money is. Whole team in a meeting for 30 mins and will call you back - fair enough. Several hours later I call again to be told whole team is in a meeting for 30 minutes and they will call back. Beyond frustrated with the incompetence, poor communication and lack of service. Is this the sort of treatment you want from a luxury cruise line - if not give them a miss. I really feel I dodged a bullet if their admin is this bad before you sail I hate to think what sailing with them would be like

Date of experience : February 13, 2024

Reply from PONANT

We apologize for the delay in processing your refund. Your experience is not up to our service standards and we are working to resolve this issue as quickly as possible. Thank you for your patience and understanding. The PONANT team

Penguins, whales and amazing scenery

Ponant took us to Antarctica in Jan 2023. (From Dunedin to Hobart) We absolutely loved it. The ship Le Soleil has great viewing decks and lounges, the cabins are nice, the food fantastic and all the staff - both on board and the booking agents on shore - were just the best. We have cruised with other cruise lines - Seabourn and Silversea amongst them - but Ponant is now one of our favourites.

Date of experience : January 22, 2023

Hello, Thank you for your positive feedback about your experience with us. We look forward to having you onboard again. PONANT Team

Great small and picturesque ports of…

Great small and picturesque ports of call. We like the personal touch, shuttles into town and town maps should we not do the offered excursions. Sometimes finding to ship for the initial embarkation and the process has been a bit chaotic. Like the French and when local wines are offered.

Date of experience : September 20, 2023

Hello, Thank you for your positive feedback about your experience with us. Don't hesitate to share more details with our customer service so we can improve our guidance. We look forward to having you onboard again. PONANT Team

Fantastically organized, great food and accommodation, friendly staff and great excursions from the ship. A smaller vessel with a maximum of about 280 passengers is certainly the way to go. Definitely worth the extra money if you’ve ever thought about a cruise but dread the thought of a massive floating listeria palace.

Date of experience : May 17, 2023

Cruising in style.

Great experience, liked very much the smaller more intimate cruise and the French style and cuisine. The excursions were all very good, with English speaking guides for us. Already booked the next cruise with Ponant.

Date of experience : April 25, 2023

Fabulous scenery (the Kimberley)Once on…

Fabulous scenery (the Kimberley)Once on board everything was easy.Crew were excellent and knowledgeable.Food and wine more than acceptable in fact most enjoyable.

Date of experience : August 04, 2023

Service was exemplary

Service was exemplary. Food and wine choices were excellent. Staff were warm and friendly. Suite was extremely comfortable. I will definitely travel again very happily with Ponant.

Date of experience : April 18, 2023

Ponant is the best cruising company

Ponant is the best cruising company we have encountered up to today. They produce a real 5 star hotel environment on their small ships, giving an exclusive experience. Cabins, food, drinks, and - most important - employees are just perfect.

Date of experience : June 28, 2023

Ponant is a 5 star hotel and a 2 star…

Ponant is a 5 star hotel and a 2 star Michelin restaurant on the water. The food and wine are incredible!! The service was fantastic. The shore excursions were well curated with expert guides. A wonderful experience!

Date of experience : October 01, 2023

Beware of doing any village ‘tours’ on…

Beware of doing any village ‘tours’ on the Suvasuva (Fiji) part of a Pacific tour. We just paid USD110 per head to have a tour guide expound about Mr Tony Robbins and his programs on the island. There was little cultural insight, rather it was 4 hours of real estate information, ie which American owns which house,and of course, more of Mr Tony Robbins. It was the worst organised tour I’ve ever done, and would caution people.

Date of experience : January 17, 2023

Great experience

Excellent staff, excellent food, excellent wines. Only somewhat negative is the bar staff - Eastern European - need to smile more, like your Filipino staff on other ships.

Date of experience : April 11, 2023

Hello, Thank you for your positive feedback about your experience with us. Don't hesitate to share more details with our customer service so we can improve our crew trainings. We look forward to having you onboard again. PONANT Team

Fabulous Service.

Service....service.. service. Great food. Only very small gripe was that many of the day's outings were geared up towards snorkeling/diving, so alternatives would have been useful

Date of experience : July 04, 2023

Hello, Thank you for your positive feedback about your experience with us. Don't hesitate to share more details with our customer service so we can improve our offer. We look forward to having you onboard again. PONANT Team

Follow up on Ponant , be wary!…

I am following up on a report I sent regarding promise from Ponant following cancelled trip blamed on Covid. If you look at report Ponant were going to invite us to a short Cruise with them and once again they have let us down. We love Cruising and will be taking our 36th cruise in 2 weeks time onboard Queen Mary. Ponant being new to UK were offering trip to Rejkiavik from Edinburgh. Paid for Cruise our return flight and Hotel in Rejkiavik. Cruise was cancelled they say due to Covid but the same ship on same due was now due to be in Copenhagen, please be wary of Ponant!

Date of experience : September 17, 2022

Best Cruising - Hands Down !

Our first cruise with Ponant from Alaska to Canada in 2019 was spectacular. The attention to detail was second to none in every aspect, from bow to stern, restaurants, entertainment, bridge, guide talks, escorted excursions, accommodation, and the food and service was exceptional After just one cruise it’ll be only Ponant for us. Really looking forward to our next one coming up !!!! Brian & Pam

Date of experience : August 03, 2022

Our Kimberly Cruise was fabulous

Our Kimberly Cruise was fabulous. The ship, Le Soleal, was very comfortable, with choice of casual or formal restaurants. The expedition leaders and all of the science experts were accessible, friendly and helpful. We learned so much on each of the daily expeditions. Not to be missed, in my view.

Super cruise line

Super cruise line, certainly the best experience we have had. First a trip from Panama thru the canal and on to Lima. Next a quick backwards S from Aukland down the Easter edge of North Island, thru the strait, and the western fiords around to end in Dunedin. Our third trip was an exploratory trip into the New Zealand fiords and south with 13 naturalists around the sun-Antarctic Islands. Love the quality of experience, live-aboard life, and the details the line and especially the expert crew and officers. Food, conversation, programs, and safety remains second to none thru all three voyages. Love the practical quality and style, in attitude and service. No unnecessary pretentiousness. Sign us up.

From the moment we embarked on the…

From the moment we embarked on the yacht until embarkation we were made to feel welcome and like family. The hardware is delightful, the staff attentive and the cuisine outstanding. Only bug was the little additional charges for some drinks especially when you were invited to a cocktail party and then charged for champagne, best to have this additional cost included. We have already booked another cruise to Norway and next year French Polynesia.

Sailed from Bergen

Sailed from Bergen, Norway to Glasgow, Scotland, my second Ponant cruise. There were multiple excursions available to choose from in each port, and I signed up for the pre-cruise tour of Bergen. Everything went smoothly, but boarding in Bergen took a long time, and it was not clear that the trip would not actually include seeing Glasgow, since the port where the cruise ended was outside the city, and bus transportation went directly to the airport.

Date of experience : August 14, 2022

Ponant Refusing Refunds

The Seychelles has banned cruises there through 2022. Until they decide to cancel, we can't get a refund per their Terms and Conditions. However they have refused refunds for all of their recent cancellations even though they are legally obligated to do so only offering Future Cruise Credits. Upon cancellation by Ponant, we will file a credit card dispute for a refund. Additionally, our trip insurer said they will give us a refund if Ponant will not. The world is watching you Ponant. Update: We were able to get a full refund from our credit card company without any problem.

Date of experience : May 20, 2020

Hello, As all the comments from our passengers are very important for us, we would like to contact you to discuss about your last experience with PONANT. In order to call you as soon as possible, we invite you to email us at [email protected] with your contact details. With our warmest regards, The PONANT team

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All our Cruises by port of call

Our current ports of call in  africa, middle east & indian ocean, our current ports of call in  alaska, our current ports of call in  central america, our current ports of call in  north america, our current ports of call in  south america, our current ports of call in  antarctica, our current ports of call in  the arctic, our current ports of call in  asia, our current ports of call in  caribbean, our current ports of call in  northern europe & scandinavia, our current ports of call in  the mediterranean, our current ports of call in  oceania & pacific islands, our current ports of call in  atlantic coast.

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• Request a quote
•  Contact
• Your luxury cruise with PONANT
• Africa, Middle East & Indian Ocean
• Atlantic Coast
• Central America
• North America
• Northern Europe & Scandinavia
• Ocean Voyages
• Oceania & Pacific Islands
• South America
• The Mediterranean
• Transatlantic
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• Polar Expedition
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• Back-to-back offers
• Free Ocean Voyage
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• L'AUSTRAL
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Explore our list of 563 cruises

Inuit spring of Ammassalik

• Last staterooms

The Canaries, lands of contrasts

Kyushu's secret islands and ancestral heritage

British archipelagos and Celtic shores

Cultural treasures and Scandinavian panoramas

3rd Opera Festival at Sea

Volcanic islands and historic cities of the North Atlantic

Japan, natural archipelago and secular heritage

Journey along Celtic shores

Pearls of The Society Islands

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Luxury Cruises

Un new art of travel with PONANT

Discerning travellers seeking exclusive and moving experiences, spectacular landscapes and authentic encounters are invited to set sail on a luxury cruise with PONANT, where the joys of sailing are combined with exploration, contemplation and relaxation. A PONANT cruise promises adventures with a personal touch, guided by an experienced and passionate crew.

Full steam ahead for the Far North:a luxury cruise in the Arctic

Set off to discover the Arctic , the fascinating and challenging region of the first polar explorers, aboard our high-end ships , where everything is focused on luxury, comfort, refinement and intimacy. Outside, a myriad of fjords, sea ice, icebergs and glaciers – the favoured realms of whales, walruses, reindeer and polar bears – are just waiting to be admired.

Head to the largest desert in the world: a luxury cruise in Antarctica

Set off on an adventure to the vast expanses of the White Continent, following in the footsteps of Ernest Shackleton, Roald Amundsen and Jean-Baptiste Charcot. A land of adventure and science , Antarctica is encircled by the vast Southern Ocean and preserves countless fascinating and mysterious natural wonders. Subglacial streams and lakes, thousand-year-old volcanoes and mountains, windswept dry valleys, and more: these breathtaking polar landscapes are home to incredible wildlife, which includes petrels and albatrosses, Adélie, gentoo and Emperor penguins, leopard seals, whales and dolphins.

Explore the wonderlands of the Med: a luxury cruise in the Mediterranean

Revisit the Mediterranean and its incredible historical and natural treasures. Stimulate your senses by sampling the culinary delights of unspoilt regions and enjoy the quality of a luxury ship designed for travelling in the sun , with large windows, an underwater lounge, a heated seawater pool and relaxing spa treatments.

Raise awareness, preserve and respect

PONANT also works with international NGOs via its foundation to preserve ecosystems worldwide.

And it fully complies with international standards and best practices in polar environments to guarantee that these sensitive ecosystems are preserved.

These commitments are set out in PONANT’s ethics charter, which it is eager to share with its passengers in an effort to raise awareness.  

Photo credits: ©StudioPONANT / Ophelie Bleunven/ Gwenvaël Engel; ©PONANT / Julien Fabro

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• Tahiti & the Society Islands
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• Itineraries Select Itinerary Tahiti & the Society Islands Society Islands & Tuamotus Cook Islands & Society Islands Fiji, Tonga, Cook & Society Islands More Society Islands & Tahiti Islands of the Marquesas & Tuamotus Marquesas, Tuamotus & Society Islands Crossing Oceania: Fiji to Bali Immersive Indonesia: Singapore to Australia Crossing Melanesia: Australia to Fiji More Tuamotus & Society Islands
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Paul Gauguin Cruises

Cruise Questions and Reservations for luxury cruises on Paul Gauguin Cruises:

American Reservation team (USD$): Email: [email protected] (800) 848-6172 (inside the U.S. or Canada)  +1 (425) 440-6171 (International)

Hours of Operation

MONDAY–FRIDAY    • 9:00 AM to 8:00 PM EST

SATURDAY-SUNDAY    • Closed

For assistance with air travel on the day of embarkation, please call 844-820-5631

European Reservation team: French office  (€) : Email :  [email protected] +33 4 91 229 299 Website :  https://www.ponant.com/paul-gauguin/

English office  (€ and £) : Email :  [email protected] +33 4 91 229 299

APAC Reservation team: Australia : 1800 878 671 (Toll free) New Zealand : 0800 854 777 (Toll free) Asia : +61 2 8520 3011 Email :  [email protected] Website :  https://au.ponant.com/paul-gauguin/

To Contact the m/s  Paul Gauguin  Directly Calling ship from the US +47 2367-8858 or +47 2367-8859 Calls are billed at $6.00 per minute

Corporate Headquarters Mailing Address: Paul Gauguin Cruises 420 Lexington Ave. Suite 2838  New York, NY 10170 (425) 440-6171 Email: [email protected]

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• Request a quote
•  Contact
• Your luxury cruise with PONANT
• Africa, Middle East & Indian Ocean
• Atlantic Coast
• Central America
• North America
• Northern Europe & Scandinavia
• Ocean Voyages
• Oceania & Pacific Islands
• South America
• The Mediterranean
• Transatlantic
• Show all destinations
• See all cruises
• Loyalty Cruise
• Gastronomy & Wine
• Polar Expedition
• Tropical Expedition
• Art & Museums
• Smithsonian Journeys
• Theatre & Literature
• The Explorers Club
• Show all themes
• Back-to-back offer
• Free Ocean Voyage
• No single supplement
• Flight credit
• L'AUSTRAL
• LE LAPÉROUSE
• LE CHAMPLAIN
• LE BOUGAINVILLE
• LE DUMONT-D'URVILLE
• LE JACQUES-CARTIER
• LE COMMANDANT CHARCOT
• LE PAUL GAUGUIN
• Expeditions
• Life on board
• A different way to cruise
• A tailor-made voyage
• Why choose PONANT ?
• PONANT benefits
• Our Pavilions
• Our 360-degree destinations
• A more sustainable tourism
• PONANT Foundation
• Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

• Gastronomy & Wine
• Art & Museums
• Contact Paul Gauguin

If you'd like to find out more about Paul Gauguin Cruises, please don't hesitate to get in touch. You can reach us by email at [email protected] . Our consultants will get back to you as soon as possible!

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• Request a quote
•  Contact
• Your luxury cruise with PONANT
• Africa, Middle East & Indian Ocean
• Atlantic Coast

Central America

• North America
• Northern Europe & Scandinavia

Ocean Voyages

• Oceania & Pacific Islands

South America

• The Mediterranean

Transatlantic

• Show all destinations
• See all cruises
• Loyalty Cruise
• Gastronomy & Wine
• Polar Expedition
• Tropical Expedition
• Art & Museums
• Smithsonian Journeys
• Theatre & Literature
• The Explorers Club
• Show all themes
• Back-to-back offers
• Free Ocean Voyage
• Free solo supplement
• Flight credit
• L'AUSTRAL
• LE LAPÉROUSE
• LE CHAMPLAIN
• LE BOUGAINVILLE
• LE DUMONT-D'URVILLE
• LE JACQUES-CARTIER
• LE COMMANDANT CHARCOT
• LE PAUL GAUGUIN
• Expeditions
• Life on board
• A different way to cruise
• PONANT Plus
• Why choose PONANT ?
• PONANT benefits
• Our Pavilions
• Our 360-degree destinations
• A more sustainable tourism
• PONANT Foundation
• Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

• Gastronomy & Wine
• Art & Museums

Discover our destinations

All our destinations.

Oceania and the Pacific Islands

Snorkelling and diving aficionados, travellers in search of genuine authenticity, modern explorers… our Oceania and Pacific islands cruises have been created specifically with you in mind. With ports of call at the idyllic beaches of French Polynesia and New Caledonia, these cruises provide exceptional opportunities to go snorkelling and admire some of the most beautiful seabed environments in the world. The wild, untamed region of the Kimberley and New Zealand's volcanic regions are home to simply spectacular scenery. Meeting the local peoples of Vanuatu and Papua New Guinea is a profound experience of human brotherhood and fraternity.

The Kimberley

This is a territory that is two-thirds the size of France and has 38,000 people living in it. Half are aborigines descended from Australia's first inhabitants. These distant ancestors have bestowed a culture and cave art with an ongoing sense of mystery. This is a region that you fly over or approach by sea because it is unspoilt and wild. Red soil, ochre cliffs, feisty inlets, roaring waterfalls, saltwater crocodiles... Welcome to the Kimberley.

A legendary land with a history of attracting the great explorers, the White Continent continues to draw a strong fascination even today. Embark on an Antarctic expedition cruise and sail along the continent's incredible coasts, admire its unique wildlife — from king penguins to whales — and navigate through immaculate white scenery , where icebergs glimmer and shine in an explosion of blues, from turquoise to the darkest of tones.

Asia goes beyond your wildest dreams. It's the continent of contradictions, unspoilt landscapes and bustling urban centres, snow-capped summits and idyllic islands, hundred-year-old temples and futuristic sky-scrapers, thousand-year-old customs and ultra-modern lifestyles. The diverse influences that span the continent also mean that each country is different from the next. What better way to discover the shorelines of India, China, Sri Lanka , the islands of Indonesia, Malaysia or Japan , than by sea?

The Caribbean

With its picture-postcard landscapes and scenery, the Caribbean is a dream destination for travellers in search of sunshine, relaxation and discovery. From Havana to the French Antilles and from the Grenadines to the Dominican Republic, a Caribbean cruise will take you on one adventure after another, with everything from snorkelling and hiking to moments of relaxation in crystalline waters and visits to unique natural sites.

Kangerlussuaq, Grundarfjörður, Longyearbyen, Kivitoo… If there are any town and village names that truly evoke the Far North , it's those of Greenland, Iceland, Norway and Canada. The scenery in this part of the world is simply spectacular. Icebergs, sea ice and volcanic mountain landscapes extend as far as the eye can see. And amidst it all roam the polar bears, king of the Arctic, in complete peace and tranquillity. Taking an Arctic cruise will transport you to a world where man is simply a spectator and nature reigns supreme.

Mediterranean

The Mediterranean, a region synonymous with trade, exchange and encounter, has always attracted travellers. From Corsica and Sicily to the Cyclades, its islands are simply enchanting. Its beach, cove and steep cliff-lined shores leave an indelible impression on travellers who visit. Its cities, from Barcelona to Istanbul, bustle with people and activity, and paint a picture of the millennia-old history of this legendary sea. Embark on a Mediterranean cruise and enjoy a taste of the "dolce vita" as you experience your exotic escape.

Africa and the Indian Ocean

The mere mention of Africa and the Indian Ocean is enough to inspire dreams of sunshine and adventure. South Africa, Tanzania, Madagascar, Réunion, the Seychelles, the Maldives… the feeling of exotic escape is everywhere. And along with that feeling comes idyllic, heavenly landscapes , from the savannah, where the elephant reigns supreme, to fine, sandy, palm-lined beaches, coral reefs and multicoloured underwater worlds. Visiting the Scattered Islands of the Indian Ocean is a complete change of scenery. Like confetti strewn about the ocean, these French territories remain some of the most unspoiled destinations on the planet.

Northern Europe and Scandinavia

Retracing the footsteps of the Vikings, sailing up and down Norwegian fjords, admiring the panoramic landscapes of Ireland and Scotland, experiencing the charm of the Hebrides or the Shetland Islands whilst whale watching… On a cruise to Northern Europe or Scandinavia, learn about the history of this old continent and experience a complete and total change of scenery against the splendour of fascinating natural sites and exceptional wildlife.

The Red Sea

From Egypt and Israel to Jordan, a Red Sea cruise is an opportunity to journey to the very heart of a region with a fascinating range of cultural and natural heritage on offer. The pyramids of Giza and the Valley of the Kings, the temples of Petra, Nazareth…millennia-old sites of major historical significance abound amidst a natural environment filled with contrasts. The desert finds its reflection in the gentle undulations of the Dead Sea, and the fertile banks of the Nile are mirrored by the underwater world of the seabed around Eilat. Delight and enchantment lay at every turn.

A cruise to South America takes you on a journey of discovery around this varied and multifaceted continent , from the sun-drenched beaches of Brazil to the fjords of Chile. From the North to the South, you'll sail along the coasts of Ecuador, Peru and Chile. From the most renowned sites of pre-Columbian civilisations to icy, winding canals, you'll drop anchor in natural, unspoiled locations. On the east of the continent, an expedition cruise along the Amazon will take you to the very heart of dense jungle, where you'll experience unforgettable encounters with local peoples.

Much more than simply a bridge between the Northern and Southern parts of a diverse, multifaceted continent, Central America has its own riches to unveil to the visitor. From the remains of the Maya civilisation on the Yucatán Peninsula, to Belize and Guatemala, it plays host to a dense blanket of vegetation unlike anything else in the world. Central America's colonial past, evident in the architecture of many of the towns and cities, is echoed in multiple international-scale constructions in the region. Thus crossing the Panama Canal continues to be one of the major attractions of a cruise to Central America .

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