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https://gds.blog.gov.uk/2014/09/15/you-can-now-book-a-prison-visit-online/

You can now book a prison visit online

You can now book a prison visit online

Booking a prison visit should be simple and straightforward. Until now that was far from the case. Booking a visit required both prisoner and visitor to jump through hoops: paper forms and drawn-out phone calls. And if the visit date turned out to be impossible, they had to start all over again.

Now you can book a visit online . It takes about 5 minutes. Before, picking an available date was pot luck. Now there's a date-picker that lets you select 3 possible slots instead of 1. It’s a straight-forward service with user-needs at its heart but, if you get stuck, you can call the prison's visits booking line and someone will help you with the booking.

Here's a very short film we've made about it:

By making it easier to book visits, prisoners will see more of their friends and family. Evidence suggests this will help their rehabilitation. Transformation isn't just about websites.

The service was built by the Ministry of Justice, with a combined team from the National Offender Management Service, HM Prison Service and MoJ Digital Services.

For more of the story behind this service, read Mike Bracken's account of his trip to HMP Rochester or check out the service’s transformation page .

Join the conversation on Twitter , and don't forget to sign up for email alerts .

You may also be interested in:

  • Prison visit booking: using digital analytics to inform alpha development
  • Making prison visits easier to book
  • Meet the Transformation team

Sharing and comments

Share this page, 20 comments.

Comment by Pauline posted on 23 August 2015

How do you find out the prisoners number??? so you can go ahead with online booking of a visit?

Comment by Carrie Barclay posted on 24 August 2015

You can find a prisoner using this service: https://www.gov.uk/find-prisoner However it will be the prisoner's responsibility to get in touch with you to let you know their prison number etc.

Comment by linda posted on 15 August 2015

This service does not appear to work this is day 2 trying to use it

Comment by Olivia posted on 30 July 2015

Hi, If a visit is booked and someone cant make it, is it possible to change the name of one of the people to someone else?

Comment by Louise Duffy posted on 30 July 2015

It's best to contact the prison directly if this happens. You can find contact details here: http://www.justice.gov.uk/contacts/prison-finder

Thanks, Louise

Comment by Paige posted on 28 July 2015

Hi my partner was sent to nottingham today, I was on his previous list 4 months ago for a visit. Will that still be on the system all will it have to he put through again if so how long does it take to be approved for a visit? Thanks Paige.

Comment by Louise Duffy posted on 29 July 2015

You might want to get in touch with the prison first before booking a visit. You can find the contact details of the prison here: http://www.justice.gov.uk/contacts/prison-finder

Comment by Debs posted on 27 July 2015

Hello Is there a list of prisons where online booking can't be used?

Comment by Louise Duffy posted on 28 July 2015

According to the information on this page: https://www.gov.uk/prison-visits , you can arrange a visit to any prison in England and Wales through this service. If you're visiting someone in Northern Ireland or Scotland you'll need to contact the prison directly.

This link also lists the type of visits that are not covered by the online service: https://www.gov.uk/prison-visits so you need to get in touch with the prison directly.

Hope that's helpful.

Comment by c.steer posted on 26 July 2015

So how do I find the booking form to fill in I am new to computers

Comment by Louise Duffy posted on 27 July 2015

Here's the link to the booking form: https://www.gov.uk/prison-visits

You'll need this information to complete the form:

prisoner number prisoner’s date of birth dates of birth for all visitors coming with you make sure the person you’re visiting has added you to their visitor list

Hope that's useful.

Comment by Shawnaa posted on 09 May 2015

i have a visit booked which i did online but i do not have a visiting order woll the prison let me in?

Comment by Carrie Barclay posted on 11 May 2015

Your identity will be checked on arrival to make sure you’re on the visitor list.

Comment by jessicca posted on 27 January 2015

What happens after you book the visit and its confirmed by email do you need the visiting order ?

Comment by Carrie Barclay posted on 29 January 2015

The Visiting Order (VO) number is generated by the booking system, it is included in your confirmation email and you will need this to change or cancel a booking.

However, if you're visiting a prison the guidance is that you only need your ID, not the VO number. If when you visit the prison you are asked for the VO number you should report this via the Contact Us link on the Prison Visits Booking form.

I hope that helps.

Comment by Ilysa Mcnally posted on 18 November 2014

How late in advance can I book e.g. book a visit today (Tuesday) for the Sunday coming???

Comment by Carrie Barclay posted on 19 November 2014

Hi Ilysa. Thanks for your question. A visit needs to be booked 3 working days in advance. So in this case, the visit request would have to be no later than Tuesday to allow for a visit on Sunday.

Comment by carole posted on 23 October 2014

How far in advance can you book visits

Comment by Carrie Barclay posted on 23 October 2014

Hi Carole. You can book up to 28 days in advance. Thanks for your question.

Comment by kimberly posted on 16 August 2015

does anyone know how to cancel a visit online?

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Hmp swansea information.

  • Inside Time Reports
  • 13th December 2014
  • Male Cat. B , Prison Visit , Wales

Prison information

Address: HMP Swansea, 200 Oystermouth Road, Swansea SA1 3SR Switchboard: Switchboard: 01792 485 300 Managed by: HMPPS Region: Wales Category:  Male Cat. C Link to: https://www.gov.uk/guidance/swansea-prison

Description

Swansea Prison is a men’s prison in the centre of Swansea, Wales.

Visit Booking: On-line Use this online service to book a social visit to a prisoner in England or Wales you need the:

  • prisoner number
  • prisoner’s date of birth
  • dates of birth for all visitors coming with you

The prisoner must add you to their visitor list before you can book a visit.

You’ll get an email confirming your visit. It takes 1 to 3 days.

ID: Every visit

Acceptable forms of ID

Search reports

IMB Reports

Prison Inspectorates Reports

Probation Service Reports

Prisons and Probations Ombudsman

Search the InsideTime library

Related posts

Inspectors criticise swansea prison healthcare, life for prisoner who attacked officer with razor, prison razors: national ban, prisons face ban on razors and vape pens, a kinder year ahead, 30 years of listening, projects win funding from prison leavers innovations challenge, prison jabs lag, private investigations, call to ban razors in prisons, something missing or outdated.

If you have any information that you would like to be included or see anything that needs updating, contact Gary Bultitude at  [email protected]

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  • Category C - NEW
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  • 24th January 2017
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Inside Look: Experiences and Conditions at Swansea Prison

Welcome to our in-depth look at Swansea Prison . We aim to shed light on the often misunderstood world of prison life, focusing specifically on Swansea Prison, one of the many penitentiary establishments in the UK.

Located in South Wales, Swansea Prison is a category-B local and remand prison housing male inmates. Let’s take a closer look at the day-to-day experiences and living conditions here.

Living Conditions

The standard of living in Swansea Prison, like most prisons in the UK, is intended to be safe, secure, and humane. However, some challenges are reportedly faced by inmates.

  • Accommodation: Inmates typically share cells, which consist of a bunk bed, a basic toilet, and a washbasin. Space is tight and privacy can be an issue.
  • Food: Swansea Prison, similar to other UK prisons, provides three meals a day. The inmates have the opportunity to engage in cooking as part of their vocational training program.
  • Sanitation: While the prison management aims to maintain cleanliness, the reality can sometimes be different, as maintaining sanitation standards in a closed living environment is continuously challenging.

Programs and opportunities

There are provisions in place for both education and employment to help rehabilitate inmates and prepare them for life post-incarceration.

  • Education: Swansea offers a range of educational pursuits including basic literacy and numeracy, vocational courses, and even further education opportunities.
  • Employment: There are work opportunities inside the prison, such as kitchen work, cleaning, gardening, and laundry. This provides inmates with a routine, skill development, and a small wage.

Visitations and Family Contact

Contact with friends and families plays a vital role for the emotional wellbeing of prisoners and Swansea Prison facilitates this with provisions for visitations and other contact methods.

  • Visitation: Friends and family can visit inmates in Swansea Prison, but visits must be booked in advance. Restrictions are in place regarding the number of visits per week, but allowances can be made in special circumstances.
  • Mail and Phone calls: Inmates can receive mail and limited outgoing phone calls. In addition to this, a new scheme allows prisoners to receive pre-recorded video messages from family and friends, boosting morale and maintaining relationships.

Prison Staff and Safety

The safety of the inmates and prison staff is paramount. Swansea Prison employs a dedicated team of prison officers to maintain order and ensure safety within the premises.

  • Protection: The prison officers are responsible for maintaining order within the prison, responding swiftly to any signs of distress or violence.
  • Fair treatment: All prisoners should be treated with fairness, dignity, and respect. Any complaints or grievances can be raised with the prison officers or through the internal prison complaints system.

Living in Swansea Prison or any prison can be challenging for inmates, but the staff aim to create an environment that is safe, secure, and humane. Various opportunities are provided to help improve the inmates’ lives and prepare them for their eventual release back into society.

Remember, if you need assistance, support, or advice about prison life in Swansea or elsewhere in UK, there is help available. From prisoners’ rights to connecting with support networks, don’t be afraid to reach out for the guidance you need.

Swansea Prison offers an insight into the reality of life inside a UK prison. While it is undoubtedly tough, support and opportunities are on offer to help prisoners turn their lives around. The prison staff strive to maintain a safe, secure environment and aim to treat all prisoners with respect and dignity.

Prison life is far from easy – but with the right support and guidance, it’s possible for those inside to make positive changes and look forward to a better future on release.

What is the cheapest way to call from Prison?

Is it cheaper to call a landline from prison.

'Everybody has the right to be safe in prison': Meet the Prison Listeners inside HMP Swansea

  • Tuesday 19 December 2023 at 12:30pm

Hamish Auskerry

Reporter, ITV Wales

Watch the video report by ITV Wales journalist Hamish Auskerry

- The story involves subjects which some viewers may find upsetting

Walking inside a prison is quite an intimidating experience, even if it is just for a brief working visit.

Every few metres there's a heavy door that needs unlocking by the guard accompanying us before we arrive on the induction wing of HMP Swansea. This is where people stay for one or two nights usually before they are moved into their longer-term home for the duration of their stay in prison.

The length of their stay in prison will vary, but in some cases the effects on the mental health of those who spend time in prison can be a life sentence.

People in prison are a particularly at risk category when it comes to issues such as suicide and self harm.

Samaritans say the increased risk is due to a unique combination of pre-existing factors as well as the prison environment itself. People in prison are more likely to come from deprived economic backgrounds, more likely to experience alcohol and drug-related harms, and more likely to have lived through traumatic life events.

All of these factors are connected to suicidal thoughts, feelings and actions.

Inside the prison we meet Iestyn. He's here on a drug charge and has served 10 months on remand. He has just finished his Samaritans training to be a Prison Listener and is ready to help those around him when they need it.

"The reason I wanted to be involved is because it's good to help people", he told me. "I've been through some of this stuff in the past so it's good to reflect it onto someone else".

We also meet Steven, not his real name, who is serving a 9 year sentence for drug and driving offences. He's an experienced Listener and sits down with Iestyn to share some of his experience.

"We've got to build trust with a caller, they're not going to open up to you straight away", Steven explains to Iestyn.

"As the call goes on you build trust, and the more trust you build the more they will open up".

Listeners do not give advice and they do not judge. They are trained just to listen to those also living in prison in the moments when they need it most.

The call button in everyone cells can be used to speak to a guard, or a Listener, and Steven says the calls range from all aspects of life struggles like relationship and family issues all the way through to fear and discomfort in prison or general mental health concerns.

Samaritans says there are features unique to the prison environment such as social and physical isolation, bullying, uncertainty about sentencing, inconsistent regime and greater likelihood of exposure to suicide can make this risk worse.

Tilly, also not her real name, is the Branch Prison Support Officer for Samaritans at HMP Swansea. Volunteers choose a "Samaritans name" when they start in order to allow them to safely help others.

Tilly says prison can be a scary place, particularly for those for whom it is their first time.

"When people come into prison they're often feeling lost and in quite a lot of distress. The Listeners are in a unique position to stand next to them and offer empathy.

"We train them to listen, we train them about self harm and suicide and they stand alongside them in the most difficult of times.

"Everybody has the right to be safe when they come to prison and the Listeners keep them safe by just listening to them and supporting them".

I asked Tilly what she made of the view of some in Wales that prison should be an unpleasant place, given it's usually a place where people are being punished for breaking the law.

"It's not about why they're in prison, it's about the fact that when people come to prison they serve their sentence, and then they leave and try to rebuild their life.

"People should be safe in prison, and that's where the Listeners come in."

The Samaritans are calling for the Welsh Government to place an emphasis on prisoners as a high-risk group when it publishes its forthcoming suicide and self harm strategy for Wales.

They want the discussion about combating suicide to be framed more widely, taking into account the range of life experiences and risk factors that contribute.

The Welsh Government say a publication date for their new strategy has not yet been confirmed, but committed to including "priorities to develop capability and response in key settings where the most vulnerable to self-harm and/or suicide might present.

"One of the key settings is prisons", it said in a statement.

The people in prison at HMP Swansea that we spoke to said it felt safer than others they had experienced, and that the Listener scheme was well-used by those living there.

His Majesty's Prison and Probation Service told us that most vulnerable prisoners have access to "round-the-clock care and mental health services".

In a statement it said: "HMPPS has ensured vulnerable prisoners get the mental health support that they need by increasing staffing levels alongside specific training on self-harm prevention.

The Prisons Service said it funds Samaritans through a grant that will provide £625k each year to support the Prison Listener programme.

Across the UK, HMPPS says it has increased staffing levels with a substantial increase of 1441 Full-Time Equivalent Band 3-5 prison officers in the 12 months ending 30 September 2023.

The Prisons Service says last year’s recruitment means there are now an extra 4,655 prison officers than in March 2017.

As we neared the time for us to leave HMP Swansea, I asked Iestyn what his message would be to anyone who is starting their time in prison during the festive period.

"Basically, we're here to help you. So don't be scared, if you need anyone to speak to, we're here".

If you have been affected by anything in this article, help and advice can be found  here .

Samaritans is available day or night, 365 days a year. You can call them for free on 116 123, email them at [email protected], or visit www.samaritans.org to find your nearest branch.

The Mental Health Helpline for Wales is available to take your call any time, day or night. Freephone 0800 132 737 or text 'help" to 81066 (charged at standard network rate)

Want a quick and expert briefing on the biggest news stories? Listen to our latest podcasts to find out What You Need To Know...

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swansea prison professional visits

  • Crime, justice and law
  • Prisons and probation

Cardiff Prison

Cardiff Prison is a men’s prison in the centre of Cardiff, Wales.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Helpwch ni i wella’r dudalen hon. Rhowch 2 funud o’ch amser i roi eich adborth i ni yn yr arolwg hwn .

Book and plan your visit to Cardiff prison

To visit someone in Cardiff Prison you must:

  • be on that person’s visitor list
  • book your visit at least 48 hours in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There are limits to the number of visits a prisoner can have. This varies depending on their circumstances. You can check this with Cardiff Prison.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

  • travel to Cardiff Prison
  • somewhere to stay overnight

How to book family and friends visits

You can book your visit online , by email to [email protected] or by telephone.

Telephone booking line: 0300 303 2301

Find out about call charges

The booking lines are open:

Monday, Wednesday and Friday: 12pm to 5pm

Tuesday and Thursday: 9am to 5pm

Visiting times:

  • Monday to Friday: 2:15pm to 3:45pm

How to book legal and professional visits

To book a Legal Visit call: 0300 303 2301 and select legal visits option.

To book via email: [email protected] .

Legal visit times:

  • Monday to Friday: 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:15pm to 4:15pm

Getting to Cardiff Prison

Find Cardiff Prison on a map

Cardiff Prison is about a mile from Cardiff Central station and next to Cardiff Queen Street station.

To plan your journey by public transport:

  • use National Rail Enquiries
  • use Traveline for local bus times

There is no visitor parking but there is an NCP multi-story car park directly opposite the prison. The road outside the prison also allows Blue Badge holders to make short stops.

Entering Cardiff Prison

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Please be aware that mandatory ‘entry and exit,’ security procedures can cause delay. You are advised to arrive at the prison 30 mins before the start time of your visit. Please be aware exiting the prison may take some time. Please consider these factors when making travel plans/arrangements. Entry and exit procedures are essential in protecting the public and maintaining a safe environment at HMP Cardiff.  

Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans. Ask at the visitors centre if you have questions about appropriate dress.

Refreshments are available during your visit.

There are strict controls on what you can take into Cardiff Prison. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats, which can be stored inside the entrance. Cardiff has pushchairs that can be borrowed while visiting.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

Invisible Walls provide the family services at HMP Cardiff. Advice and support is from the staff.

The visits centre is open daily before visits.

Email [email protected] with any questions.

Family days

HMP Cardiff run 10 family visits a year, along with 10 baby groups sessions. Additional family interventions are completed when required.

Keep in touch with someone at Cardiff Prison

There are several ways you can keep in touch with someone during their time at Cardiff Prison.

Secure video calls

You will need to download and install the free Prison Video app from the Apple App Store or Google Play Store (or equivalent app stores outside the UK) on your phone or tablet device and then create an account. Only people aged 18 or over can register for an account with Prison Video.

You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face.

You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else.

A user guide and other information is available at www.prisonersfamilies.org/prison-video .

Secure video call times:

  • Tuesday to Friday: 9am to 9:30am, 9:50am to 10:20am, 10:40am to 11:10am, 11:30am to 12pm

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Cardiff Prison using the Email a Prisoner service .

You might also be able to attach photos and receive replies, depending on the rules at Cardiff Prison.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Cardiff Prison .

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Friends and family can hand in the following items before a visit on a Saturday AM visit or Sunday PM visit:

  • court clothes (shirts, trousers, shoes, ties and jackets)
  • underwear and up to 5 pairs of socks
  • reading glasses but no contact lenses and solution

Prisoners on ‘enhanced’ behaviour or on remand are also allowed one top and one pair of bottoms. There are some restrictions, including no hoodies, black or white tops, zipped tops/jackets or sports tops displaying teams or inappropriate images or logos relating to drugs.

Make sure to label the items with the person’s name and prisoner number.

All items will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Contact Cardiff Prison for more information on gifts and parcels.

Life at Cardiff Prison

Cardiff Prison is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every prisoner at Cardiff Prison has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website .

All prisoners are allocated a key worker to support them during their time in prison. There is also 24 hour health care cover.

Arrival and first night

When someone first arrives at Cardiff Prison, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. They will be offered the chance to have a shower, a hot meal and drink before being moved into the first night centre.

Each prisoner who arrives at Cardiff Prison gets an induction. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • religious requirements
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

There is also an induction presentation which covers prison rules, fire safety, behaviour and how things like calls and visits work.

Accommodation

Around 800 prisoners are at Cardiff Prison. There are 6 units with a mixture of single and shared cells. Each unit includes showers and telephones.

There is a gym offering a range of activities for prisoners of all physical abilities. They also have access to library facilities.

There is a diverse, multi-faith chaplaincy team providing support to prisoners.

Education and work

Cardiff Prison aims to provide all prisoners with purposeful activity and provides a full-time programme of education and work.

Prisoners have access to a broad programme of learning opportunities, ranging from basic skills, such as English, Welsh and maths, to higher learning and qualifications.

Through industry workshops, prisoners can learn barista skills, production and manufacturing, industrial cleaning, street and rail works and more.

Work is available throughout the prison, including wing cleaning, wing painting and kitchen duties.

Cardiff Prison also runs a number of accredited offending behaviour programmes .

Organisations Cardiff Prison works with

Cardiff Prison is a venue for the The Clink Restaurant , a public restaurant run by prisoners in partnership with The Clink Charity. The prisoners study for NVQs in cooking, food service and cleaning while they work. They also receive mentoring upon release, including support with employment and accommodation.

Support for family and friends

Find out about advice and helplines for family and friends .

Support at Cardiff Prison

The G4S team provides a range of information, guidance and support to families and friends of prisoners. You can call or ask in the visitors centre to speak to someone.

Telephone: 029 2092 3389 Find out about call charges

Concerns, problems and complaints

In an emergency.

Call 02920 923 100 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Cardiff Prison . If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service .

Contact Cardiff Prison

Governor: Amanda Corrigan

Telephone (24 hours): 029 2092 3100 Fax: 029 2092 3318 Offender management unit (OMU)/custody fax: 029 2092 3334 Find out about call charges

HMP Cardiff Knox Road Cardiff CF24 0UG

Helpwch ni i wella’r dudalen hon. Rhowch eich adborth i ni yn yr arolwg 2 funud hwn .

Opening hours updated for visits booking telephone line.

Added translation

Update to secure video calls.

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated visiting information: Testing for visitors aged 12 and over.

Updated physical contact guidance

New visiting times and booking information.

Updated visiting information in line with coronavirus restrictions.

Updated visiting information in line with coronavirus restrictions

Updated visiting information.

Added confirmation of secure video calls made available at Cardiff prison.

Updated legal visit section

Updated: visiting times and visiting procedure changes during coronavirus.

added survey link

Added welsh translation

Visit information update

First published.

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Regimes at Swansea

All new prisoners have a 2-4 day induction programme, followed by a week long course on workplace safety, including first aid, manual lifting, site safety and an education assessment. Prisoners are employed in the prisons workshops, kitchen, laundry, BICs workshop and recycling units or partake in education courses.

Full and part time education is provided and there are Accredited Offending Behavior, ETS, Drug Rehabilitation and 12 Step programmes with CARAT interventions and resettlement groups for short term prisoners.

Return to Swansea

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Swansea Prison Fellowship

Please note that wwamh does not provide any of the services listed in the directories found on this site. the services are provided by the organisations., please contact the organisation listed directly for information and help from that service. if you need urgent mental health support please contact the single point of contact on 111 option 2. many thanks..

Prison Fellowship (locally, nationally and internationally) runs a few programmes in the prison service. We organise Visits for those who have none. Letter Link is a carefully matched pen-pal service for those who prefer to write. Our Sycamore Tree groups teach about restorative justice and accepting the consequences of crime. We support the Chaplains on a Sunday with Chapel services. Our Angel Tree scheme provides Christmas gifts for prisoners’ children, and Mother’s Day cards for their Mums. We run Christianity Explored, The Prisoner’s Journey, Alpha etc., to teach people that the Christian Faith can help them to change the course of their lives away from crime and into a fulfilled life. When requested we meet people ‘at the gate’ to support them to meet their probation and other obligations on day one of release. Last year during the Covid Pandemic we set up Prayer Line for prisoners to telephone in their prayer requests and concerns, and these are upheld by 100’s of volunteers across the country. Contact us on [email protected] for help or advice

Covers Area of Pembrokeshire?: Yes

Covers Area of Carmarthenshire?: Yes

Covers Area of Ceredigion?: Yes

Contact Info

[email protected]

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  3. Inside Wales' biggest prison: Unprecedented access to prisoners and

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  4. Swansea Prison in South Wales Editorial Image

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  5. WALES' DEAF TEAM VISITS SWANSEA CITY AFC FOUNDATION'S PREMIER LEAGUE KICKS PAN-DISABILITY SESSION

COMMENTS

  1. Swansea Prison

    Book and plan your visit to Swansea prison. To visit someone in Swansea Prison you must: ... How to book legal and professional visits. Legal visit times: Monday to Friday: 8:30am to 9:15am, 9 ...

  2. Visit someone in prison

    To use this service you need the: If you do not have the prisoner's location or prisoner number, use the 'Find a prisoner' service. You can choose up to 3 dates and times you prefer. The ...

  3. HMP Swansea, Visits & getting there

    Professional Help; HMP Swansea, Visits & getting there. Visits are held at the following times: Mon - Fri: 10:00-11:30, 13:45-14:45, ... you are visiting , their prisoner number and details of the visitors. You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email.

  4. You can now book a prison visit online

    Now you can book a visit online. It takes about 5 minutes. Before, picking an available date was pot luck. Now there's a date-picker that lets you select 3 possible slots instead of 1. It's a straight-forward service with user-needs at its heart but, if you get stuck, you can call the prison's visits booking line and someone will help you ...

  5. Swansea Prison Information

    Swansea Prison, officially known as HMP Swansea, is a Category B men's prison located in Swansea, Wales. Home Information / FAQ ... For all visits to Swansea Prison, visitors are required to bring photographic ID and proof of address (dated within the past 3 months). The only forms of photographic ID that will be accepted are:

  6. HMP Swansea Information

    Prison information Address: HMP Swansea, 200 Oystermouth Road, Swansea SA1 3SR Switchboard: Switchboard: 01792 485 300 Managed by: HMPPS Region: Wales Category: Male Cat. C Link to: Description Swa…

  7. HMP Swansea

    Professional Help; HMP Swansea ... Key Contact Details . Name of Prison: HMP Swansea: Address: 200 Oystermouth Road Swansea SA1 3SR: Other contact details: Web Site: Email: Main switchboard: 01792 485300: At Risk hotline: Fax: 01792 485430: Visits booking number: 01792 485322: Visits booking email: [email protected] Visits booking web site: www ...

  8. PDF Information for Visitors

    Ask the prison or Visitors' Centre for an application pack of pre-recorded tape or telephone the Assisted Prison Visits Unit on 0845 300 1423 between 10.15am - 11.45am and 2.15pm to 3.45pm Monday to Friday. Textphone users can call 0845 304 0800. You can also fax (24 hour service) 0121 626 3474 or write to: Assisted Prison Visits Unit,

  9. HMP Swansea (@HMPSwansea) / Twitter

    Purple visits (video visits) at HMP Swansea is changing. From the 28/03/2022 Families and friends will be able to book through the prison video app on your phone or tablet device. for further information please visit ... These include: - exchanging voice messages using the Prison Voicemail Service - the email a prisoner service - writing a ...

  10. HMP Swansea

    In the early 1980s, Swansea started the Samaritan-trained prisoner Listener scheme that has now developed into nationwide provision. Swansea, a Victorian local prison, holds around 370 prisoners. At the time of our visit most of the population were from the local area, nearly all had been at Swansea for six months or less and 38% were on remand. 5.

  11. Inside Look: Experiences and Conditions at Swansea Prison

    Visitation: Friends and family can visit inmates in Swansea Prison, but visits must be booked in advance. Restrictions are in place regarding the number of visits per week, but allowances can be made in special circumstances. Mail and Phone calls: Inmates can receive mail and limited outgoing phone calls. In addition to this, a new scheme ...

  12. General Information, HMP Swansea

    Assisted Prison Visits; ... Professional Help; General Information, HMP Swansea. Swansea, which was built in the 1800's and serves the courts of South Wales. It has been a local male prison since 1922, holding both adults and young offenders and holds up to 468 prisoners. In the 1980s Swansea was the pioneer of the Listener scheme, and in ...

  13. HMP Swansea

    HMP Swansea. If you think the prisoner is at immediate risk please call the switchboard on 01792 485300 and ask for the Orderly Officer and explain that your concern is an emergency. If your concern is urgent but not life-threatening, please call the Safer Custody Helpline - 01792 485346 or contact the prison safer custody team using the web ...

  14. See inside Swansea Prison with the Prison Listeners trained by

    You can call them for free on 116 123, email them at [email protected], or visit www.samaritans.org to find your nearest branch. The Mental Health Helpline for Wales is available to take your call ...

  15. PDF Report on a scrutiny visit to HMP Swansea by HM Chief Inspector of

    Report on a scrutiny visit to HMP Swansea 7 . Introduction . This report outlines the findings from our scrutiny visit to HMP Swansea, a Victorian local prison holding around 370 prisoners. At the time of our visit most of the population were from the local area, nearly all had been at Swansea for sixmonths or less and 38% were o n remand.

  16. Get help with the cost of prison visits

    Help with Prison Visits [email protected] Telephone: 0300 063 2100 Monday to Friday, 9am to 5pm Find out about call charges. Help with Prison Visits PO Box 17594

  17. HMP Swansea

    Date of publication. 20 June 2023. Locations. Swansea. Swansea/Abertawe. Report on an unannounced inspection of HMP Swansea by HM Chief Inspector of Prisons (21 February - 10 March 2023) Inspection report - English (1 MB) Easy Read summary - English (560 kB) Inspection report - Welsh (2 MB)

  18. Cardiff Prison

    How to book legal and professional visits. To book a Legal Visit call: 0300 303 2301 and select legal visits option. To book via email: [email protected]. Legal visit times: Monday ...

  19. HMIP Reports, HMP Swansea

    HMIP Reports, HMP Swansea. The prison was given an inspection in February 2023, the full report can be read at the Ministry of Justice web site, just follow the links below. In their latest report the inspectors said. HMP Swansea is a category B reception prison which for some time has been one of the most overcrowded in England and Wales.

  20. Regimes at Swansea

    Regimes at Swansea. All new prisoners have a 2-4 day induction programme, followed by a week long course on workplace safety, including first aid, manual lifting, site safety and an education assessment. Prisoners are employed in the prisons workshops, kitchen, laundry, BICs workshop and recycling units or partake in education courses.

  21. HMP Swansea

    06 October 2020. Report type. Scrutiny visits. Location. Swansea/Abertawe. Report on a scrutiny visit to HMP Swansea by HM Chief Inspector of Prisons (25 August and 2-3 September 2020) HMP Swansea - report (PDF) (532 kB) Staff survey - methodology and results (PDF) (189 kB) Prisoner survey - methodology and results (PDF) (306 kB)

  22. Swansea Prison Fellowship

    About. Prison Fellowship (locally, nationally and internationally) runs a few programmes in the prison service. We organise Visits for those who have none. Letter Link is a carefully matched pen-pal service for those who prefer to write. Our Sycamore Tree groups teach about restorative justice and accepting the consequences of crime.