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Problems with web check in

By erber , June 17, 2019 in MSC Cruises

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We booked a short cruise on MSC departing February 18, 2020 just to try it out. It is a long way off, but I figured I would do the web check in now. I am unable to ever get the web check in to work. I keep getting an error message saying "too many redirects." Anyone have any suggestions? I've tried 3 different browsers on my desktop, my iPad and my phone. Nothing works. Obviously we have loads of time to sort it out, but it is disconcerting. Any suggestions would be appreciated.

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Share on other sites, targaryenone.

I had the same problem and my cruise is in 2 week. I finally got it to work by using the link "Web Checkin" on the main web page instead of the link directly in my account.

Here is the link I've used :

https://www.msccruisesusa.com/en-us/Web-Check-in/Web-Check-In.aspx

Thank you so much. It worked. I was able to input all our information.

Too funny...after I did the web check in I received an email with another copy of our booking information and a "link" to do web check in... that link also does not work!

So, thank you again for your help. Clearly, MSC needs to work on their website to insure all their links are active and work properly.

It has been broken on the US site for weeks.  Main page works.  You can get edocs twenty days from sailing.

AerynSun_JohnCrighton

Yeah it was horrible, got no answer from MSC. I had to come here. We had to log out ans do it without logging in for it to work. So weird.

I heard MSC customer service is not wonderful so I figured I try trusted cruise critic to see if it could be solved before trying to call MSC. I don't know what I'd do without all the valuable information and input from cruise critic participants. Now I just have to remember not to log in to print my e -tickets 20 days before the cruise ( which isn't until February!)

Some times They are ready Very early, so just Go and check, on the same Way you did do the check in

I get the same problem/issue - "Too many redirects" (this is on the German site)  I too found the main link works, but only if you do not sign in to your account , however I am unable to continure the web-check-in because I am unable to select a county or city for my country, my selected country spawns an empty list for me to choose these from and as the list is empty I cannot choose any - but they are compulsory fields so I cannot complete the check-in!  Very frustrating! I have contaced all the customer support emails I could find as this is the only way to score some free 100 points - I know I can check-in the old fashioned way at the cruise terminal but hey.......

I also find I cannot print out my e-ticket as it says I have not completed the personal data entry - which is not true - I have filled in everything and there are no more boxes to fill in.... luckily for me my travel agent sent me the docs.... 

I had the same problem, GazZebo.  In addition to having to complete all the information, you also must upload the required photograph of yourself, and then it will show that you have completed the check in.  Once all parties in your room show complete information, then you can print the e-ticket.

9 minutes ago, lexxfield said: I had the same problem, GazZebo.  In addition to having to complete all the information, you also must upload the required photograph of yourself, and then it will show that you have completed the check in.  Once all parties in your room show complete information, then you can print the e-ticket.

Photo? I saw nothing in web check in requesting a photo upload. I am on u.s. site if that makes a difference.

I used the USA site as well.  Be sure to access web check-in from the home page before you sign in.  The section requesting a photograph upload is the last step in the check-in prcess. The page does allow you to skip the photograph, but if you skip this step, your check-in will show incomplete.

My web check in shows completed and no photograph was ever asked for. The check in page also says that our e tickets won't be available until final payment is made. We are going on a Bahamas cruise so perhaps that is why no photograph is needed. Our final payment is not due until November so I guess we will find out for sure if we can print our documents after that date.

20 hours ago, erber said: Photo? I saw nothing in web check in requesting a photo upload. I am on u.s. site if that makes a difference.

It has asked us towards end last two trips for photo.  It does allow you to skip.  It would be nice like DCL they use a recent trip photo and skip all together but MSC can't get even basic edocs to work.

31 minutes ago, erber said: My web check in shows completed and no photograph was ever asked for. The check in page also says that our e tickets won't be available until final payment is made. We are going on a Bahamas cruise so perhaps that is why no photograph is needed. Our final payment is not due until November so I guess we will find out for sure if we can print our documents after that date.

Our cruise is July 1 on Armonia. Ours never asked for a photo either... We went through every page, didn't skip anything!

 I wonder if the photograph requirement is specific to particular ships.  We will be sailing on the Seaside next week.

2 minutes ago, lexxfield said:  I wonder if the photograph requirement is specific to particular ships.  We will be sailing on the Seaside next week.

nope they will still take your photo at the check in anyway

23 hours ago, lexxfield said: I had the same problem, GazZebo.  In addition to having to complete all the information, you also must upload the required photograph of yourself, and then it will show that you have completed the check in.  Once all parties in your room show complete information, then you can print the e-ticket.

Thanks for that info - but i don't get that far due to not being able to fill in the compulsory fields for the address section - city and county (my country doesn't use these in the address and I cannot enter anything here)

37 minutes ago, GazZebo said:   Thanks for that info - but i don't get that far due to not being able to fill in the compulsory fields for the address section - city and county (my country doesn't use these in the address and I cannot enter anything here)    

I managed to complete the web-check-in using a different browser - the photos can be uploaded but you can skip this and it says photos will be taken at the terminal.

However as soon as I downloaded the E-Ticket that was sent to my email I find I cannot log into the MSC website to manage my booking anymore... it says I'm registered with another MSc regional website - I initially booked with German website - so I thought I'd try the UK one as that is my chosen language/details - and that website lets me log in but no booking shows up ... 

I wish I hadn't bothered now! hope its a migration of data delay or glitch or something - feeling anxious

12 minutes ago, GazZebo said: I managed to complete the web-check-in using a different browser - the photos can be uploaded but you can skip this and it says photos will be taken at the terminal. However as soon as I downloaded the E-Ticket that was sent to my email I find I cannot log into the MSC website to manage my booking anymore... it says I'm registered with another MSc regional website - I initially booked with German website - so I thought I'd try the UK one as that is my chosen language/details - and that website lets me log in but no booking shows up ...  I wish I hadn't bothered now! hope its a migration of data delay or glitch or something - feeling anxious        

Correct if you register with one of the other sites IE Germany then that's where your registration is held if you log back in to your german site account you will then see your booking

or log in to your account on the UK site using the email and password option go to account settings and click link a booking number to this account put in the booking number and it should link your german booking to the uk account

19 hours ago, Epos Man said: or log in to your account on the UK site using the email and password option go to account settings and click link a booking number to this account put in the booking number and it should link your german booking to the uk account  

I find I can log into multiple country accounts -  i tried uk, spain etc... when i try to add the booking number they said it is linked to another country - when I log into the German site (which was displaying correctly until yesterdays web check in) It says my account is linked to another country.  So seems I am linked to a mystery 'blank' country - I guess its not a big deal as I only have 12 days to go but I was going to look at some extras... 

turns out when you complete the webcheckin in links your login account to the country specified on your details there on that moment.  So mine switched to UK but on the UK site I cannot see or link my booking as its a german one - I can only see the booking on the german site by logging in with the booking number and then I cn only see excursions and extras and not he full experience of managing my booking. Kind of weird - but IT is IT.... 

• 2 weeks later...

Belliniginfizz

The web check in is driving me insane!  My daughter was able to check in using the MSC for Me app. My MSC app wouldn’t let me check in, but I was able to check in via the website.

I then spent ages trying to work out why I couldn’t check in our other cabin which has the same booking number.  After talking to MSC I was told I would have to log out, then log in as my husband as he is the named adult in the second cabin. 

After all that - I am having the same problem as others with not being able to complete required fields, so I can’t check them in.  And yet, myself and my daughter didn’t have this issue!

MSC don’t make things easy!!

architect1337

I've been sailing with MSC for around 8-9 years now and one of the constants frustrations is how bad the website is (MSC UK). It looks nice but just doesn't work. Examples are web checkin, where you are asked for a mandatory address field that you can't type in. Purchases are always fun, with the credit card payment sometimes going through, sometimes timing out, then it's onto customer service as it will allow you buy an unlimited drinks package twice!

Anyway, customer services usually sorts this out and certainly in the UK, getting through to them is not too bad.

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• Activiteiten voor families
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• Volpension beschikbaar in buffet- en hoofdrestaurant
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Het is de verantwoordelijkheid van elke gast om de vereisten en beperkingen te controleren voordat de cruise wordt geboekt en voordat de cruise vertrekt. Houd er rekening mee dat de verstrekte informatie kan worden gewijzigd door de officiële autoriteiten zonder voorafgaande kennisgeving. \n  \nVoor meer informatie klik hier

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Vlucht niet beschikbaar. Selecteer een andere optie.

Het blijkt dat er voor deze specifieke afvaart momenteel geen hutten beschikbaar zijn die geschikt zijn voor gasten met een beperkte mobiliteit.

Beste gast, helaas zijn er geen plaatsen meer beschikbaar voor de excursie die u hebt gekozen. We nodigen u vriendelijk uit om een andere te kiezen.

INSCHEPINGSHAVEN: VENETIË - MARGHERA \n

Alle inschepingsprocedures, inclusief de bagageafgifte, vinden plaats in de Cruise Terminal van Venetië in het Maritiem Station van Venetië (Venice Passenger Terminal), daarom worden gasten vriendelijk verzocht niet zelfstandig de haven van Marghera te bereiken. Het cruiseschip vertrekt vanuit de haven van Marghera. Een transfer per veerboot van Venice Cruise Terminal naar Marghera haven wordt georganiseerd door MSC Cruises. Gasten met een beperkte mobiliteit moeten contact opnemen met hun reisbureau of het MSC contact center voor speciale regelingen. Gasten die aan boord gaan in Venetië en de stad willen bezoeken, kunnen dit doen op de laatste dag van hun cruise. Zij kunnen kiezen voor één van de MSC Excursies die beschikbaar zijn voor de ontschepingsdag of ervoor kiezen om de stad autonoom te verkennen.

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U kunt uw creditcard ook toewijzen aan andere gasten in de hut, selecteer de gewenste gasten:

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Door op Doorgaan te klikken, verklaar ik dat ik {name} {surname}  ben en dat ik de camera aankijk om de foto te maken volgens de voorwaarden .

It seems that two different biometric consent options have been selected for the Minor and his/her legal guardian.

If you click \"confirm\" both of you will be assigned to the \"standard\" lane at the terminal. If you want to enjoy the fast lane for both, please click \"cancel\" and accept the biometric data consent.

Om een veilige en plezierige crusie te garanderen, past MSC Cruises de boekingsvoorwaarden en de ervaring aan boord aan. Houd er rekening mee dat alleen inwoners van de Europse ‘Schengen’ landen aan boord mogen komen.

Alle gasten ondergaan voorafgaand de cruise een gezondheidsonderzoek welk bestaat uit een gezondheidsvragenlijst die vooraf ingevuld moet worden, een contactloze temperatuurcontrole en een COVID-19 swabtest. Gasten afkomstig uit landen die door het European Centre for Disease Prevention (ECDC) als ' hoog risico ' worden beschouwd, moeten binnen 72 uur voor vertrek van het schip een RT-PCR-swabtest ondergaan. De testresultaten moeten vóór het inschepen in de terminal op papier, per persoon en op naam van de reiziger, te worden getoond. Houd er rekening mee dat de GGD alleen mensen test met klachten en ook geen COVID-vrij-verklaring afgeeft. Bovendien, om de hoogste normen van gezondheid en veiligheid aan wal en aan boord te garanderen, kunnen gasten die aan wal willen gaan dit alleen doen door deel te nemen aan een van onze MSC Shore Excursions.\nHet is vereist voor elke passagier om een verzekering te hebben die geldig is vanaf het moment dat de pakketreis is bevestigd tot het einde van de pakketreis, die dekking biedt aan Covid 19-gerelateerde risico's zoals annulering van de pakketreis, repatriëringskosten, quarantaine, medische hulp en kosten en ziekenhuisopname.

Om Griekenland te bezoeken, moet u een Passenger Locator-formulier invullen. Meer details zijn beschikbaar op onze MSC Cruises website.

Om u terug te verwelkomen aan boord biedt MSC Cruises u een Covid Protection Plan (CPP) aan voor slecht €18 per persoon per cruise, zodat u zonder zorgen kunt genieten van uw tijd aan boord. U kunt ook contact opnemen met uw eigen verzekeringsmaatschappij voor een soortgelijke dekking.

inclusief in alle categorieën:

• Dineren in onze à la carte restaurant en buffet restaurant
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• Hutvoorkeur doorgeven*
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• Voorkeur dinerzitting doorgeven***

*Op basis van beschikbaarheid

**Tegen betaling

***Voorkeur dinerzitting is op basis van beschikbaarheid en dient aan boord bevestigd te worden.

Inclusief in alle categorieën:

• Verdien punten terwijl u vaart

Trakteer uzelf op Fantastica, met alle voordelen van Bella Experience plus:

• Kies uit de beste gelegen hutten
• Geef dinerzitting voorkeur door*
• Maximum flexibiliteit voor het veranderen van uw boeking
• Gratis ontbijten in uw hut en 24u roomservice
• Nog meer activiteiten voor kinderen inclusief kooklessen en taalsessies.

*Op MSC Meraviglia/MSC Seaside/MSC Seaview, kies uit Classic dining met eerste of tweede zitting, of Flexi dining met uw tijdsvoorkeur - u kunt dit dagelijks wijzigen, op basis van beschikbaarheid. Op de andere schepen komt Classic dining met voorrang voor het aangeven van dinerzitting. Voor alle markten geldig

Verwen uzelf met Aurea met alle voordelen van Bella & Fantastica plus:

• All inclusive ongelimiteerd alcoholisch en frisdrank drankjes*
• Welzijn pakket: massage naar keuze, gratis toegang tot de sauna en meer
• Zonnedek gereserveerd voor alleen Aurea gasten
• Prioriteit bij Inscheping

Included in all categories:�

• Dining in main restaurants and premium buffet 20hrs a day
• Award winning entertainment including Broadway-style theatre shows
• Unlimited access to pool area, well-equipped gym and open air sports facilities
• Daytime activities including children�s clubs and entertainment
• Earn Points as you cruise
• Choose from best cabins available
• Maximum Flexibility to change booking
• Gourmet dining with sitting preference*
• Personalised indoor/outdoor wellness programme
• Unlimited free water & 1 free sports drink per day
• Massage of your choice, access to thermal area and much more!
• Luxe Hutten
• All-inclusive lunch en diner in privé yacht club restaurant
• Onbeperkte frisdranken en alcoholische dranken inclusief minibar in uw hut
• All-inclusive drankjes in alle bars en restaurants van het schip, volgens de selectie die beschikbaar is gesteld
• Butler en conciërge service 24 uur beschikbaar
• Inchecken en uitchecken met prioriteit
• Onbeperkte toegang tot de sauna en stoombad

Zorg ervoor dat u uw persoonlijke MyMSC -omgeving bezoekt, waar u alle informatie vindt die u nodig hebt met betrekking tot uw cruise. Hier kunt u:

De cruiseprijs is exclusief verzekeringskosten: om maximale gemoedsrust te garanderen, wordt het aanbevolen dat alle passagiers een reis- en medische verzekering hebben die hen dekt tegen risico's in verband met annulering, reisonderbreking, repatriëringkosten, medische bijstand en andere gerelateerde kosten, evenals ziekenhuisopname.

\nMSC Cruises heeft in samenwerking met Europ Assistance een reeks verzekeringsproducten op maat ontworpen voor onze eigen gasten om maximale bescherming voor hun reispakket te garanderen. U kunt het MSC Extended verzekeringspakket alleen bovenop het MSC Cancellation verzekeringspakket bijboeken.

We herinneren onze gasten eraan dat een gebrek aan adequate verzekeringsdekking kan leiden tot extra kosten voor de klant in geval van annulering, verlies en/of schade aan bagage, medische en ziekenhuiskosten, kosten voor terugkeer naar huis, enz.

\nAls u wilt, kunt u uw reisverzekeringsplan aanpassen door de onderstaande opties te kiezen.

\nDoor op \"volgende\" te klikken accepteert u de algemene voorwaarden van onze verzekering.

De cruiseprijs is exclusief verzekeringskosten. Als u wilt, kunt u een verzekering aan uw reis toevoegen door een van de onderstaande opties te kiezen. Door op Doorgaan te klikken, accepteert u de polisvoorwaarden  van onze verzekering.

Voor vertrekken tot zomer 2022, vanwege de huidige wereldwijde COVID-19-pandemie, is het mogelijk om de MSC COVID-19-verzekering naast uw cruise bij te boeken (indien beschikbaar in de onderstaande opties). Houd er rekening mee dat voor nieuwe boekingen vanaf 25 juni 2021 het voor alle passagiers verplicht is om een COVID-19-verzekering af te sluiten voor hun eigen bescherming.

We raden u aan een optioneel reisverzekeringspakket te sluiten voor {0}: als u een verzekering wilt toevoegen, bel dan onze contact center via +31237111510

6 tips for going on a cruise as a wheelchair user

Traveling in a wheelchair undoubtedly comes with its challenges, but almost any wheelchair user will probably agree that cruising comes with far fewer challenges than air travel and most other modes of transportation. On a cruise, you don't need to worry about finding an accessible taxi or calling in advance to check accessibility when going to dinner.

Instead, you can hop in an elevator and in less than five minutes, you'll be ready for dinner in a nice cruise ship restaurant . Life on board a cruise ship is easy for wheelchair users because it's like an entire city is right there on the ship. Whether you want to lounge by the pool and drink pina coladas all day, see a Broadway-style show or even gamble in the onboard casino, nearly anything is possible within the confines of a cruise ship.

For more cruise news, guides and tips, sign up for TPG's cruise newsletter .

While cruising is one of the easier ways to travel with a disability, wheelchair users should keep a few things in mind when considering a cruise vacation. If you're planning a cruise, here are six tips for cruising as a wheelchair user to help ensure you have an enjoyable — and accessible — cruise vacation.

Book as early as possible

Some of the larger cruise ships can hold around 5,000 people. Royal Caribbean 's Icon of the Seas , currently the world's largest ship, carries 7,600 passengers. However, even with that much space, wheelchair-accessible cabins can be limited. Typically, a cruise ship only offers a few dozen accessible rooms, and they are often booked quickly. (MSC Cruises tends to provide more accessible cabins than other cruise lines. MSC Seaside offers 51 accessible cabins.)

If you're thinking about taking a cruise, it's incredibly important to do the proper research and reserve your accessible cabin as early as possible. Booking a year or more in advance is great, especially for Alaska cruises . Cruises to Alaska often sell out of accessible cabins in record time, so keep an eye out for on-sale dates if there's a specific cruise you'd like to book.

Related: 6 ways to get a deal on a cruise

Choose a cruise line that works for you

Generally, the bigger the ship, the more accessible it is. For example, cruise lines like Carnival , Royal Caribbean and Disney have at least a few thousand passengers on every cruise, so the ships are more likely to accommodate wheelchair users. Holland America and Celebrity Cruises cater to older travelers, so you can also expect good access on their ships. However, smaller ships (and especially river cruises ) are typically not wheelchair-friendly.

Newer ships are also more accessible than older vessels. If you see that a brand-new ship is coming out from one of the big cruise lines, you can almost guarantee that accessibility will be fantastic.

To determine whether a ship is the right one for you, go to your chosen cruise line's website and pull up the deck plan of your desired ship. Accessible cabins will be indicated by a wheelchair symbol.

You can also do a Google search for "(cruise ship name) wheelchair access review" and read reviews from other wheelchair users. Nothing beats that firsthand perspective from a fellow wheelchair user.

Related: The best cruise lines for wheelchair users and passengers with limited mobility

Find out if ports of call are docked or tendered

Rolling around a cruise ship as a wheelchair user is spectacular, but what about exploring the various ports of call? Visiting various destinations on a single itinerary is one of the big advantages of a cruise vacation.

Wheelchair users should choose cruise itineraries where ships dock at the ports of call. Once the ship is tied up to the pier, wheelchair users can simply roll down a ramp to disembark the ship.

The alternative is that the ship anchors offshore and uses smaller, typically inaccessible, boats called tenders to take passengers ashore. It's difficult, and sometimes impossible, for wheelchair users to board these boats and transfer to shore.

You can find out if a port is docked or tendered by viewing the itinerary online or calling the cruise line.

Related: The most wheelchair-accessible beach destinations in the US

Rent mobility equipment

For many wheelchair users, one of the most difficult parts of traveling is taking along medical and mobility equipment. As someone who travels with a motorized wheelchair, a shower/commode wheelchair, a patient lift, wheelchair chargers and other medical equipment, I know firsthand how challenging it is to haul everything around once you reach a destination.

To make the process easier, companies such as Special Needs at Sea and Scootaround will allow you to rent mobility equipment that will be waiting in your cabin when you board the ship. Cruise travelers can rent wheelchairs, hospital beds, patient lifts, oxygen concentrators and more.

Related: These are the most accessible cities around the world

Reserve shore excursions with accessibility-focused companies

If cruise lines are lacking in one department, it's the availability of wheelchair-accessible shore excursions. Some cruise lines do offer accessible shore excursions in certain destinations, but the choices can be limited.

Royal Caribbean offers accessible shore excursions in several port cities in the Caribbean, Europe and the Mediterranean. Passengers must fill out a request form prior to the cruise. Additionally, accessible shore excursions through Carnival Cruise Line are marked with a wheelchair icon. They include tours in Valletta, Malta; Glasgow, Scotland; Ketchikan, Alaska; and San Juan, Puerto Rico.

If your particular cruise line doesn't provide a good selection of wheelchair-friendly excursions, consider booking a tour with an external company. In most ports of call, especially in the Caribbean and Europe, you can find local companies that have adapted transportation. It might take a bit of a Google search to find them, but they are out there.

For example, Sage Traveling offers wheelchair-friendly shore excursions in dozens of popular cruise destinations. Even better, the company is managed by a wheelchair user, so you can rest assured that accessibility will be top-notch.

Let an accessibility specialist plan your cruise

If researching and planning a wheelchair-friendly cruise seems daunting, let someone else do the work for you. Some travel companies specialize in accessible tours — including cruises.

Easy Access Travel specializes in both accessible cruise vacations and packaged land tours for travelers with physical limitations. The company has sailed with such lines as Royal Caribbean, Carnival, Princess Cruises , Celebrity Cruises and Norwegian Cruise Line .

In addition to offering accessible shore excursions, the above-mentioned Sage Traveling organizes wheelchair-friendly cruise vacations to the Caribbean, Europe and the Mediterranean.

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• The ultimate guide to what to pack for a cruise
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• Top ways cruisers waste money
• The ultimate guide to choosing a cruise ship cabin

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Cruise ship sails into New York City port with 44-foot dead whale across its bow

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NEW YORK (AP) — A cruise ship sailed into a New York City port with a 44-foot (13-meter) dead whale across its bow, marine authorities said.

The whale, identified as an endangered sei whale, was caught on the ship’s bow when it arrived at the Port of Brooklyn on Saturday, National Oceanic and Atmospheric Administration fisheries spokesperson Andrea Gomez said.

A spokesperson for MSC Cruises said the whale was on the MSC Meraviglia, which docked at Brooklyn before sailing to ports in New England and Canada.

“We immediately notified the relevant authorities, who are now conducting an examination of the whale,” officials with the cruise line said in a statement.

“We are deeply saddened by the loss of any marine life,” the officials said, adding that the Geneva-based MSC Cruises follows all regulations designed to protect whales, such as altering itineraries in certain regions to avoid hitting the animals.

The dead whale was relocated to Sandy Hook, New Jersey, and towed to shore there to allow for better access to equipment and to conduct a necropsy, Gomez said.

The necropsy, an autopsy on an animal, was conducted on Tuesday, Gomez said. Samples collected from the whale will help biologists determine whether it was already dead when it was struck by the ship, she said.

Sei whales are typically observed in deeper waters far from the coastline, Gomez said. They are one of the largest whale species and are internationally protected.

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