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Ski Travel Company Customer Reviews

These reviews and testimonials have been submitted by previous clients about their ski holiday experiences.

The reviews are organised by destination, so you can check out the reviews and comments for the ski resorts on your shortlist.

Please note reviews are not published immediately but are checked for verification against our booking records so we can ensure all published reviews are genuine.

Company Reviews

Booking aspen with the ski travel company.

Just wanted to write you a quick note to let you know what a fantastic time we had in Snowmass. Everything worked well. The Terracehouse apartment was brilliant. Comfortable apartment, fantastic location, great front desk to answer any questions.

The lessons were also fabulous (and we really appreciated the fact that we weren’t paying full price – we realised the extent of the discount when we bought our daughter one extra lesson!!)

Now just plotting our next ski holiday…although we’d love to go back there again! And, so you know, I’d never book an overseas ski holiday again with anyone but you – you and your colleague Susan (she helped with the insurance) were super helpful and the prices were really competitive. So, thank you.

Extremely Happy with Ski Travel Company

This is the second ski holiday that Melissa Crowley has organised for me to Sun Peaks. Both trips went seamlessly. She was always helpful, patient and thorough with all my requests.

I’ll have no hesitation in recommending Ski Travel Company for similar trips. Their advice and package deals are excellent value.

Niseko Hirafu ski holiday

Susan did a great job booking our flights, accommodation, Niseko airport bus transfer, ski hire, and lift tickets for our family trip – Sydney, tokyo, Niseko, back to Sydney. Suggest booking early to have choice of the best deals. I would recommend using the ski travel company.

Response from Ski Travel Company

Thank you Libby, glad it all went well for you!

Perfect Queenstown Ski Trip

A group of six of us booked a week in Queenstown from the 9th to 16th July 2023. All either 18 or 19 years old, it was our first overseas adventure and booking through the Ski Travel Company took all the hassle out of trying to organise our trip. They found us a great deal at a 4 star hotel in Queenstown, arranged all the ski passes, ski gear and mountain transport for a very reasonable price that all of us were happy with, even on a uni student budget! The booking process was super straightforward and the quote could be adjusted to our needs for transport/flights/insurance etc . Payments were made individually, making paying as a large group much easier.

In speaking to other mates in Queenstown at the same time, it was clear we’d done it right by booking through Ski Travel Company. Our accommodation was far superior to what others were staying at, and including the 4 days ski pass and ski hire, we had similar prices to those staying in hostels and backpackers for a week.

Everything about the trip was seamless, from collecting ski gear and passes to the mountain transfers each day. This definitely took the stress out of travelling alone for the first time and allowed us to all have a great time and enjoy our trip. We will definitely be using Ski Travel Company in the future!

Experts in ski travel

We had an amazing trip to Queenstown and stayed at the Oaks. Everything was taken care of by Susan at an economical price and it all went smoothly. All queries were answered in record time and nothing was ‘too hard’. Thanks for a memorable experience.

Canada ski trip

Hi Melissa,

Thank you so much for all your help booking our ski trip to Canada in 2024, it was an incredible experience! Your knowledge of the ski resorts, choice of hotels and complete package was excellent and made the whole process super easy.

We had one week in Sun Peaks and one week at Whistler.

Sun Peaks was amazing with ski-in ski-out, lots of terrain options, and the lift lines were virtually non-existent. I’d definitely go back to Sun Peaks.

Whistler is such a big mountain, and we were lucky enough to get fresh snow Monday morning but lift lines were so long (20+ minute wait). The r est of the week was blue sky and less people but less terrain to ski as the off-piste was all skied out. Really enjoyed Blackcomb mountain as there are more groomed runs (when you can’t go off-piste) with way less people.

The only negative experience was our flight to Kamloops with Westjet. Cancelled flight, lost bags, delays!

I would highly recommend using Ski Travel Company for a ski holiday.

A last minute decision to go to Canada Skiing in January and the lovely Melissa and Susan made it happen. We had the best week in Sun Peaks which was the perfect resort for our family.

Canada family ski holiday

Susan our agent organised everything including ski passes, transfers, accommodation and flights, she even managed to get a booking at our preferred accommodation in Big White when no availability showed online. Everything went to plan as organised. I’d highly recommend both Delta Suites in Whistler Village, the one bed apartment we had for 2 adults and 2 children was comfortable for 7 nights and was about a 7 minute walk to the gondola, with loads of shopping and restaurants in walking distance. We also loved the Sundance Resort in Big White, our 2 bedroom 2 bathroom condo was very cosy and comfortable with ski in ski out/walk to village . Kids loved the big pool and two hot tubs with fabulous views.

Michelle was incredible!

Working with Ski Travel Company to book my trip to Canada was an incredible experience!

Michelle helped me every step of the way, answered all of my questions and made me feel so at ease with the booking process, payments and follow ups. I would highly recommend them to anyone looking to book a holiday.

Thanks Emma, we are so pleased everything went well at Big White!

Amazing and knowledgable service

Melissa was proactive with suggestions, booking and had timely responses. Even during the trip if there were changes to shuttle pick up servicing she was on top of this and made sure we were notified. It was very easy dealing with Ski Travel Company. Everything went very smoothly and the accomodation and services selected and booked were of a very good standard. Thank you. We would definitely use them again for ski travel.

Skiing Rusutsu

Just wanted to say what a fantastic job Michelle did for us.

The trip was one of the best we have been on.

Nothing was too much for her to organize.

Thank you so much Michelle

Amazing first time ski Japan

I gave Susan a very brief idea of what we were looking for – having never been to Japan before.

Susan planned us the most fantastic trip!

Flights, transfers, lessons, ski hire. All absolutely amazing! Tomamu was beautiful. Excellent snow and excellent food.

We loved it and are planning our next trip with Susan!

That was my first trip to Japan and I had an absolute blast

Hi Mel and Susan,

Just wanted to thankyou both for doing an amazing job of taking care of our trip to Japan.

That was my first trip to Japan and I had an absolute blast.

The accommodation in both destinations were so well located in both instances.

I know we chased you guys up in early December so the results you git us are even more remarkable

James House in Nozawa was essentially Board in and Out far better than friends who were at the other end of town getting on travelator every day and the

Swiss bakery 1minute walk away was always great for a quick Brekke.

And The HOTEL: WEISSE R HOF HAPPEI was hilarious. It was like a WIM WENDERS time capsule film set with a lovely family right in the heart of Happo.

Will definitely be booking thru you guys again for the next trip.

Awesome ski holiday thanks to Michelle and Ski Travel Company

We’re just back from an incredible time in Niseko and we can’t thank Michelle enough for all she did for us in organising and ensuring a smooth, seamless and hassle free holiday. From flights to transfers, to accommodation, lift tickets, lessons, ski gear and experiences and food and drink recommendations, Michelle’s knowledge and experience had every base covered and made for the ski holiday of a lifetime.

We loved Queenstown

I just wanted to say thank you for all your help with this trip. The accommodation was great, the transfers stopped just metres from our door, it was an easy walk to town (a bit hard coming back up the hill, especially after a few drinks) and everything worked out great.

We loved Queenstown and the skiing was pretty good despite not getting any fresh falls while we there. All in all it was a great holiday and we really appreciate the personalised service you provided for us.

Fantastic quick ski tip to NZ.

I just wanted to let you know that we had a fantastic quick ski tip to NZ.

Thank you very much for all your help on such short notice. Everything went very smoothly. Outdoor Sports were excellent. Info & Snow were excellent and the hotel was a fantastic location.

One change we made was to ski at Remarkables on the 3rd day as we had heard that Coronet Peak had poor snow. We were unfortunately not able to change our bus ride (they were fully booked to Remarkables) so the hotel arranged a private transfer for us. That all went smoothly as well.

It was all a great experience and we look forward to doing it again some day.

Thanks again.

well organised trip

Everything went like clockwork. No surprises. The itinerary was well laid out and everything was covered. Even little notes that made it easier to get where we needed to be.

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Ski.com   Reviews

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Reviews 4.9.

5,006 total

Most relevant

Darin is awesome!

Darin is awesome! I really appreciate all of the help and patience as we worked through lodging options. Can't wait to add all of the other components when more opens up for next season.

Date of experience : 03 May 2024

Excellent agent support

Gloria was very helpful and answered all my questions. I tried to do my transaction online, but I found working directly with a person better met my needs.

My agent Laurel was helpful and…

My agent Laurel was helpful and knowledgable. This was a great reminder to get excited about skiing next year and also extend my season with Arapaho basin!

Date of experience : 22 April 2024

The person I was calling actually…

The person I was calling actually answered the phone, no 5part menu. She immediately understood the issue and fixed it. Very much appreciated.

Date of experience : 30 April 2024

Fantastic Experience

Teddy worked with me and he was so patient and incredibly helpful. He offered numerous suggestions and asked lots of questions to narrow down options that would make our trip great. I got a great deal and an excellent location based on what would work best for different ability levels and desires on our ski trip.

Date of experience : 23 April 2024

My Mountain Travel Consultant is Shanon…

My Mountain Travel Consultant is Shanon Jenson, and she is fantastic! She knows all the ins & outs, is super engaging and a great communicator. I wish I met her years ago, we could have had such better ski/winter vacations!!

Date of experience : 16 April 2024

SKI,COM agent Deanna has excellent…

SKI,COM agent Deanna has excellent knowledge and is prompt to respond asap. I appreciate her service.

Danielle is great

Danielle is great, very very good, prompt, she knows exactly what’s she’s doing!

Date of experience : 26 April 2024

Emma's Support - Top Notch!

I used this central reservation service to book at trip to Jackson Hole. Thankfully, I was connected with Emma - who was amazing! She was professional, patient, prompt, and definitely followed up with all of my questions. She offered great insight to help me consider different options that made sense with my situation and time of travel. I highly recommended this central reservations service and Emma, specifically! I am going to be connecting with her for all of our ski trips! Very excited to go on our vacation to Jackson Hole!

Date of experience : 28 March 2024

Good price for Ikon Base Pass

Good price for Ikon Base Pass! Confusing process and not clear communication following purchase. I was left second-guessing if it had gone through and how I was to redeem it to get the actual pass.

Marcie Cutler was amazing helping me…

Marcie Cutler was amazing helping me plan this trip for our Seniors. Always responsive and helpful, and we had an amazing unforgettable time. Thank you so so much Marcie! Looking forward to working together again next year hopefully!

Date of experience : 15 March 2024

Excellent experience!

My sister and I had an excellent experience working with our fantastic Ski.com agent, Leslie. In addition to booking every aspect of our trip to Switzerland, she offered such great insights and recommendations based on her personal experience visiting the area. We can't wait to book another ski trip with Leslie, and highly recommend the Ski.com services! A huge thanks!

Date of experience : 31 January 2024

Reply from Ski.com

Thank you so much for sharing your experience! Leslie is truly a gem, and we're thrilled to hear she provided excellent service and valuable insights for your trip to Switzerland. It's fantastic that she could draw from her personal experiences to enhance your adventure. We can't wait to help you plan your next ski trip with Leslie, and we truly appreciate your recommendation of Ski.com services. If you need anything else or have more ski adventures in mind, just give us a shout.

Had a question after purchasing Ikon…

Had a question after purchasing Ikon pass on ski.com. Gloria replied back quickly & totally answered my concern.

While I write the review, we have not taken our ski vacation but based on the fantastic customer service from Kim at Ski.com, we are assuming it will go well. She has been very informative with lodging, flights, ski rentals, and lift tickets. We have even changed our location and she started over with new recommendations. It was nice to have someone guide us and respond very promptly! Highly recommend!

Date of experience : 01 March 2024

Thanks for taking the time to share your experience so far! Kim's all about making sure everything's squared away for your upcoming ski adventure, and it's awesome to hear she's been super informative and responsive every step of the way. We're stoked to be part of your vacation planning journey, and we're confident it's going to be epic! If you need anything else as you gear up for your trip, just give us a shout.

Randall is AMAZING!!

Randall with ski.com was the best and most professional person that I’ve worked with online. He helped me navigate our travel plans thru a travel interruption because my wife became injured from a bad skiing accident. He helped me get the info together that I needed to file a claim on our travel insurance and he was very encouraging and helped me think through all the steps for getting us back home.

Date of experience : 28 February 2024

Wow, thanks for sharing your experience! Randall's the real deal, and it's heartening to hear he was there for you during a tough situation. So sorry to hear about your wife's accident, but glad Randall could step in and assist with navigating the travel interruption and insurance process. We're sending positive vibes your way for a smooth recovery, and if you ever need anything else, you know where to find us. Take care!

Absolutely excellent customer service…

Absolutely excellent customer service from Randall Howard. A true gem. Found great deals, helped every aspect of the trip planning, was attentive, informative and a pleasure to work with. Have been happy with ski.com in the past, and will absolutely use them for our future ski trips. Many, many thanks!

Date of experience : 08 March 2024

Wow, thanks a bunch for the glowing review! Randall's dedication to providing top-notch service truly shines through, and we're thrilled to hear he hit the mark for you. We're stoked to have been part of planning your ski trips in the past and can't wait to help you with many more in the future!

It was quick and easy to get an Ikon pass

My experience was perfect. I was able to pick the type of Ikon pass I wanted and was able to pay for it with no problem.

Date of experience : 19 April 2024

Deanna is great to work with

Deanna is great to work with. She was responsive to my emails and answered all questions to my complete satisfaction. I look forward to future dealings with ski.com

Date of experience : 03 April 2024

I trust their expertise

I trust their expertise. Organizing a trip can be overwhelming. I am happy to rely on ski.com's experience and judgement.

Date of experience : 04 April 2024

Shanon was great

Shanon was great. Very helpful with making our plans

Date of experience : 25 April 2024

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Ski.com   Reviews

In the Travel Agency category

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Company activity See all

Write a review

Reviews 4.9.

5,006 total

Most relevant

Darin is awesome!

Darin is awesome! I really appreciate all of the help and patience as we worked through lodging options. Can't wait to add all of the other components when more opens up for next season.

Date of experience : 03 May 2024

Excellent agent support

Gloria was very helpful and answered all my questions. I tried to do my transaction online, but I found working directly with a person better met my needs.

My agent Laurel was helpful and…

My agent Laurel was helpful and knowledgable. This was a great reminder to get excited about skiing next year and also extend my season with Arapaho basin!

Date of experience : 22 April 2024

The person I was calling actually…

The person I was calling actually answered the phone, no 5part menu. She immediately understood the issue and fixed it. Very much appreciated.

Date of experience : 30 April 2024

Fantastic Experience

Teddy worked with me and he was so patient and incredibly helpful. He offered numerous suggestions and asked lots of questions to narrow down options that would make our trip great. I got a great deal and an excellent location based on what would work best for different ability levels and desires on our ski trip.

Date of experience : 23 April 2024

My Mountain Travel Consultant is Shanon…

My Mountain Travel Consultant is Shanon Jenson, and she is fantastic! She knows all the ins & outs, is super engaging and a great communicator. I wish I met her years ago, we could have had such better ski/winter vacations!!

Date of experience : 16 April 2024

SKI,COM agent Deanna has excellent…

SKI,COM agent Deanna has excellent knowledge and is prompt to respond asap. I appreciate her service.

Danielle is great

Danielle is great, very very good, prompt, she knows exactly what’s she’s doing!

Date of experience : 26 April 2024

Emma's Support - Top Notch!

I used this central reservation service to book at trip to Jackson Hole. Thankfully, I was connected with Emma - who was amazing! She was professional, patient, prompt, and definitely followed up with all of my questions. She offered great insight to help me consider different options that made sense with my situation and time of travel. I highly recommended this central reservations service and Emma, specifically! I am going to be connecting with her for all of our ski trips! Very excited to go on our vacation to Jackson Hole!

Date of experience : 28 March 2024

Good price for Ikon Base Pass

Good price for Ikon Base Pass! Confusing process and not clear communication following purchase. I was left second-guessing if it had gone through and how I was to redeem it to get the actual pass.

Marcie Cutler was amazing helping me…

Marcie Cutler was amazing helping me plan this trip for our Seniors. Always responsive and helpful, and we had an amazing unforgettable time. Thank you so so much Marcie! Looking forward to working together again next year hopefully!

Date of experience : 15 March 2024

Excellent experience!

My sister and I had an excellent experience working with our fantastic Ski.com agent, Leslie. In addition to booking every aspect of our trip to Switzerland, she offered such great insights and recommendations based on her personal experience visiting the area. We can't wait to book another ski trip with Leslie, and highly recommend the Ski.com services! A huge thanks!

Date of experience : 31 January 2024

Reply from Ski.com

Thank you so much for sharing your experience! Leslie is truly a gem, and we're thrilled to hear she provided excellent service and valuable insights for your trip to Switzerland. It's fantastic that she could draw from her personal experiences to enhance your adventure. We can't wait to help you plan your next ski trip with Leslie, and we truly appreciate your recommendation of Ski.com services. If you need anything else or have more ski adventures in mind, just give us a shout.

Had a question after purchasing Ikon…

Had a question after purchasing Ikon pass on ski.com. Gloria replied back quickly & totally answered my concern.

While I write the review, we have not taken our ski vacation but based on the fantastic customer service from Kim at Ski.com, we are assuming it will go well. She has been very informative with lodging, flights, ski rentals, and lift tickets. We have even changed our location and she started over with new recommendations. It was nice to have someone guide us and respond very promptly! Highly recommend!

Date of experience : 01 March 2024

Thanks for taking the time to share your experience so far! Kim's all about making sure everything's squared away for your upcoming ski adventure, and it's awesome to hear she's been super informative and responsive every step of the way. We're stoked to be part of your vacation planning journey, and we're confident it's going to be epic! If you need anything else as you gear up for your trip, just give us a shout.

Randall is AMAZING!!

Randall with ski.com was the best and most professional person that I’ve worked with online. He helped me navigate our travel plans thru a travel interruption because my wife became injured from a bad skiing accident. He helped me get the info together that I needed to file a claim on our travel insurance and he was very encouraging and helped me think through all the steps for getting us back home.

Date of experience : 28 February 2024

Wow, thanks for sharing your experience! Randall's the real deal, and it's heartening to hear he was there for you during a tough situation. So sorry to hear about your wife's accident, but glad Randall could step in and assist with navigating the travel interruption and insurance process. We're sending positive vibes your way for a smooth recovery, and if you ever need anything else, you know where to find us. Take care!

Absolutely excellent customer service…

Absolutely excellent customer service from Randall Howard. A true gem. Found great deals, helped every aspect of the trip planning, was attentive, informative and a pleasure to work with. Have been happy with ski.com in the past, and will absolutely use them for our future ski trips. Many, many thanks!

Date of experience : 08 March 2024

Wow, thanks a bunch for the glowing review! Randall's dedication to providing top-notch service truly shines through, and we're thrilled to hear he hit the mark for you. We're stoked to have been part of planning your ski trips in the past and can't wait to help you with many more in the future!

It was quick and easy to get an Ikon pass

My experience was perfect. I was able to pick the type of Ikon pass I wanted and was able to pay for it with no problem.

Date of experience : 19 April 2024

Deanna is great to work with

Deanna is great to work with. She was responsive to my emails and answered all questions to my complete satisfaction. I look forward to future dealings with ski.com

Date of experience : 03 April 2024

I trust their expertise

I trust their expertise. Organizing a trip can be overwhelming. I am happy to rely on ski.com's experience and judgement.

Date of experience : 04 April 2024

Shanon was great

Shanon was great. Very helpful with making our plans

Date of experience : 25 April 2024

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Our editorial team have visited hundreds of the world's best ski resorts over the years, from modern megaliths to tiny backcountry bases that are barely marked on a map. Here, you'll find more than 300, independent, un-biased ski resort reviews, with details on everything from the best ski schools and ski hire shops to the best après ski bars - everything you need to know to book your next holiday in the snow. If you're baffled by the choice and wondering where to start, we've also got rundowns of the best ski resorts in France , the best ski resorts in Austria , the best ski resorts in Italy, and our pic from every other major skiing destination—plus our annually updated list of the 10 best ski resorts in the world . 

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Ski Gear Reviews

A complete look at the best ski gear for the 2024 season, from new all-mountain and powder skis to the coziest jackets and midlayers.

Switchback Travel ( Jason Hummel )

If your ski gear is even a few years old, there’s new technology out there that will help make good days on the snow even better. There are important considerations when making a purchase: What is your skill level? In what region do you ski the most? Powder or groomed? Do you ski in the backcountry? Your answers to these questions will narrow the search to the best category for gear and allow you to take advantage of all the modern day advances in ski technology. For our skiing recommendations below, we break down all the best gear for the 2024 season. We’ve picked the top performers in each category and tell you precisely what makes them the best. Our guide to the best all-mountain skis is for those who stay mostly inside the ropes, and our guide to the best alpine touring skis is for backcountry specialists that venture far from the chairlifts. We’ve also reviewed the top boots, bindings, poles, and accessories and apparel like goggles, helmets, jackets pants, gloves, and more.

Ski Gear 2024

Best All-Mountain Skis of 2024

Best Women’s All-Mountain Skis of 2024

Best Intermediate Skis of 2024

Best Backcountry (Touring) Skis of 2024

Best Powder Skis of 2024

Best Ski Brands of 2024

Best Downhill Ski Boots of 2024

Best Women’s Ski Boots of 2024

Best Backcountry (Touring) Ski Boots of 2024

Best Ski Bindings of 2024

Best Backcountry (Touring) Ski Bindings of 2024

Best Skis for Beginners of 2024

Best Ski Boots for Beginners of 2024

Best Ski Poles of 2024

7 Great Skis for East Coast Hardpack

Best Snowshoes of 2024

Good Ski Gear on a Budget

The 5 Best Sites to Buy Skis and Ski Gear

Best 4-Season Tents of 2024

Ski clothing 2024.

Best Ski Jackets of 2024

Best Women’s Ski Jackets of 2024

Patagonia Ski Jackets: How to Choose

Best Ski Pants of 2024

Best Women's Ski Pants of 2024

Best Ski Bibs of 2024

Best Women's Ski Bibs of 2024

Best Ski Apparel Brands of 2024

Best Ski Socks of 2024

Best Down Jackets of 2024

Best Women’s Down Jackets of 2024

Best Synthetic Insulated Jackets of 2024

Best Women's Synthetic Insulated Jackets of 2024

Best Fleece Jackets of 2024

Best Women's Fleece Jackets of 2024

Best Hardshell Jackets of 2024

Best Softshell Jackets of 2024

Best Vests of 2024

Best Midlayers of 2024

Best Baselayers of 2024

Best Women’s Baselayers of 2024

Best Plus-Size Outdoor Apparel of 2023

Ski accessories 2024.

Best Ski Helmets of 2024

Best Ski Goggles of 2024

Best Ski Gloves and Mittens of 2024

Best Ski Backpacks of 2024

Best Hydration Bladders of 2024

Best Avalanche Airbag Packs of 2024

Best Avalanche Beacons of 2024

Best Satellite Messengers of 2024

Best Climbing Skins for Skiing of 2024

Best Rooftop Cargo Boxes of 2024

Best Ski and Snowboard Racks of 2024

• In-Depth Gear Reviews

Trew Gear Cosmic Primo Jacket Review

Blizzard Rustler 10 Ski (2024) Review

Helly Hansen Alpha 4.0 Ski Jacket Review

Patagonia Insulated Powder Town Jacket Review

Arc’teryx Sabre Jacket Review

Scarpa 4-Quattro XT Ski Boot Review

Patagonia Storm Shift Ski Jacket Review

Flylow Gear Foxy Ski Bib Review

Smith Nexus MIPS Helmet Review

Blizzard Sheeva 10 Ski (2024) Review

Patagonia Micro Puff Storm Jacket Review

Black Diamond Guide Ski Gloves Review

Arc’teryx Sabre Ski Pant Review

Oakley Mod5 MIPS Helmet Review

Patagonia Insulated Powder Town Pant Review

Smith Proxy Goggle Review

Arc’teryx Sentinel Ski Bib Review

Smartwool Intraknit Thermal Merino Crew Review

Head Kore 93 Ski Review

Scott Patrol E1 30 Avalanche Airbag Pack Review

Head Kore 99 Ski Review

Black Diamond JetForce Pro 25L Review

Patagonia Stormstride Ski Pant Review

Trew Gear Stella Jacket Primo Review

Arc’teryx Sentinel Jacket Review

Patagonia Nano-Air Hoody Review

Smith Survey MIPS Helmet Review

Lange XT3 130 Ski Boot Review

The North Face Freedom Insulated Ski Pant Review

Rossignol Experience 86 Ti Ski Review

Trew Gear Chariot Bib Primo Review

Arc’teryx Rush Jacket Review

Arc’teryx Beta Insulated Jacket Review

Smith Level MIPS Helmet Review

Nordica Enforcer 94 Ski Review

Smith 4D Mag Goggle Review

Salomon S/Lab Shift MNC Binding Review

Norrøna Lofoten Gore-Tex Pro Jacket Review

Smith Squad Mag Goggle Review

Smith I/O Mag Goggle Review

Arc’teryx Macai Ski Jacket Review

Patagonia SnowDrifter Jacket Review

Smith Vantage MIPS Helmet Review

Patagonia Descensionist 40L Pack Review

Scarpa Maestrale RS Ski Boot Review

Salomon MTN Pure Binding Review

Arc'teryx Alpha SV Jacket Review

Arc’teryx Proton Hybrid Hoody Review

Salomon S/Lab MTN Ski Boot Review

G3 Ion 12 Binding Review

Arc'teryx Beta AR Jacket Review

Learning center.

How to Prevent Your Ski Goggles From Fogging

Choosing the Right Ski Waist Width

Ski Jacket Construction: 2L vs. 3L

Lange Shadow Ski Boot: Technical Breakdown

How to Choose a Ski Jacket

Ski Trip Packing List

How to Choose All-Mountain Skis

How to Choose a Down Jacket

How to Stay Warm While Skiing

How to Choose Baselayers

Ski Jackets: Shell vs. Insulated vs. 3-in-1

Down vs. Synthetic Insulation

Backcountry Ski Bindings: Tech vs. Frame

What is a Softshell Jacket?

How to Layer for Backcountry Skiing

Backcountry Skiing Checklist for 2023

Does Your Down Jacket Need a Hood?

Down Fill and Insulation Explained

Merino Wool: Is It Worth It?

Winter Camping Checklist for 2024

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Heidi   Reviews

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Reviews 4.8.

2,503 total

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Perfect throughout

Perfect throughout. I spoke to Jessie, Joe and Alice throughout the booking and they were all very professional and knowledgeable in the area we were looking at going skiing. They helped from start to finish and made the whole process very easy. Joe called back with updates on things I'd asked him within hours. I would highly recommend and would definitely use again.

Date of experience : 29 April 2024

Excellent from start to finish

Excellent from start to finish. Booked a last minute ski trip and everything was sorted for us, including transfer, hotel and flights. No problems at all, excellent communication and everything went as hassle free as possible

Date of experience : 25 April 2024

A very good company to organise your skiing

I usually book everything independently when I go skiing. This year we gave Heidi a try and very glad we did. A good deal, and excellent communication. Particularly appreciate the transfers as I don’t enjoy the drive up the mountain. All in all with Heidi I had absolute confidence that every thing was sorted. There were no problems but I knew if there were they would be promptly fixed.

Date of experience : 23 April 2024

Great skiing holiday with Heidi

Booked through Heidi fairly soon before our holiday but still had plenty of choice and options, such as different flights. Everything went very smoothly, from booking to returning home. Apartments were fine - typical budget Alps apartments. Private transfer was definitely a highlight! I'd definitely recommend Heidi and will book with them again.

Date of experience : 07 April 2024

Best package holiday company I have ever used!

I cannot commend Heidi enough. The booking process was so easy and straightforward. They were happy to answer any questions and their website simply had a better range of options for beginner skiers. The cherry on top was when Heidi realised sometime after we had completed our booking that the resort we were booked into would now be closed during our holiday dates. They contacted us in plenty of time to let us know and offered us two options of alternatives to pick from. Both matched our initial selections and one of them was a far superior offering to what we had already booked - at no additional charge. The information in the lead up to the holiday was also timely and helpful. Best package holiday company I have ever used! I would highly recommend them.

Date of experience : 17 January 2024

Excellent ski company

Excellent ski company, fourth time with them, cannot fault on aspect and the most competitive prices.

Date of experience : 30 April 2024

Totally amazing customer service

Totally amazing customer service! The team at Heidi are truly incredible and their focus on the customer and helping make problems go away is incredible! Everything was completely seamless and super efficient - just like clockwork. I will use Heidi for every ski trip - put simply they are totally brilliant! Thank you team at Heidi!

Date of experience : 16 April 2024

First Family Ski Trip

Just returned from our first family ski holiday to Avoriaz, booked through Heidi as all the other operators were too restrictive with dates- we wanted to go weds-weds. Lewis from Heidi ski was brilliant, from start to finish what was a daunting task of arranging and booking everything lift passes/ski hire, private transfers etc was seamless and so easy. Thanks Lewis! Will definitely book through Heidi again.

Date of experience : 03 April 2024

super holiday

From the booking experience which is straightforward and arrives at a holiday cost very quickly and simply; right through to the flight home; everything went smoothly and as hoped for. The flights, transfers and accommodation were all excellent. (Four days skiing in Chamonix with bluebird skies and decent spring snow also helped)

Outstanding service

Outstanding service when the end of the holiday didn’t exactly go to plan… I broke my leg and Heidi were incredible, keeping in touch with my husband who was in the UK, and making sure that my teen, who was on holiday with me, was well looked after and comfortable when they were left on their own and I was in hospital. Absolutely superb. And the whole experience before that was great, too!

Date of experience : 18 April 2024

Very impressed!

Very impressed from start to finish, especially as booking a short notice holiday. When I've done short notice holidays before, agents have been quite dismissive but not Heidi, they were so helpful and enthusiastic. I found all email correspondence very helpful, and all the third party companies they used (transfers, hire etc) were just as good. Really very impressed and will be using again.

Brilliant holiday great value - thanks

I didn’t think I could afford skiing this year for my family but after some on line searching we found a great package with Heidi. It was fantastic value compared to other places I researched. Booking was simple as too was the information about transfers, vouchers, ski hire etc. I had one query after booking and found it easy to get hold of an agent who sorted our issue by moving our lessons to a location that suited us better. We went to Chamonix and had one of the best holiday’s we have ever had. Will definitely be looking to do it again next year. Thanks.

Book your skiing holiday with this gem of a company!

Delight to build my package with Tom, our rep from Heidi. Nothing was too much and Tom was patient as we changed our mind and dates. The skiing holiday was great. A lovely apartment with great views of the Alps. The hotel owners were so helpful, as we checked in early and checked out late. The transfers were great. Really good communication, excellent prices and a wonderful service all round. Thoroughly recommended.

Date of experience : 13 April 2024

Effortless way to get on the slopes

This was my first time booking a ski holiday as usually we go with friends who do all the organising. Safe to say Heidi is now my new friend who does all the organising! From the initial browse of the website, all the way through the process it was easy to navigate and straightforward. Cannot fault the process at all. Loved the reminder emails and the contact in advance - the team just made everything effortless to do once we got there. Flights suited well, the private transfers were a bonus (and comms from the drivers spot on), the apartments in Avoriaz were nice, clean, comfortable and exactly suited our needs. Collecting ski hire and lift passes was exactly as described in the information and the service was excellent. No issues at all while we were away but based on how well everything went I feel confident had there been any issues they would have been sorted. Heidi clearly know their stuff and use trusted partners to deliver the service.

Date of experience : 11 April 2024

Great communication and the ‘My…

Great communication and the ‘My Booking’ section is very user friendly and helpful. The emergency contact details also give great peace of mind.

Date of experience : 14 April 2024

Where to start...pretty awful on all…

Where to start...pretty awful on all fronts especially when altering a booking. We were left in limbo not knowing if we had an extra room booked or not, having paid for it. Their online payment system to pay for additional expenses doesn't work. They didn't request our height, weight etc for our prebooked skis so couldn't pick up from pick up point and instead had to trudge a distance to wait in a long queue for our skis, boots and helmets. Hotel was good but that's not anything to do with Heidi...

Reply from Heidi

Hi there, Thank you for taking the time to leave us some feedback about your recent experience with Heidi. I’m sorry to hear that you feel let down by us and our booking process. In regards to the additional room that you had booked and the issues you had paying, I’m sorry if it took slightly longer than usual to confirm this for you, I can see that one of our customer support agents confirmed that everything was in place 2 days after the request was made and then again one week later after there was an error on our end that meant the additional room was not showing on your My Bookings page. I’m very sorry if this error caused you any stress before your holiday. I can see that this issue was resolved 3 weeks before the start date of your holiday. I’m sorry to hear that our online payments system was not working for you, it is very rare that we have issues with this system and our tech team is investigating why it did not work for you. As we have strong relationships with the ski hire shops in our resorts this means that they do not require us to enter measurements such as height and weight for our customers at the time of booking as they take these when you arrive in the shop. I am very sorry if this system was not honoured by the staff at the shop, we will be getting in contact with them to make sure that this does not happen to future customers. I’m glad to hear that your hotel was good and I hope that aside from the issues you’ve raised you had a lovely holiday. Thank you again for taking the time to leave us some feedback about your experience, we appreciate all of our customers concerns as it helps us to develop and improve our service for future customers. Best wishes, Harriet (Customer Support Agent)

A good holiday (with some ‘buts’)

Flights and transfers all good. Hotel staff really friendly and helpful. Room was small - 2 adults and a 10yr old given that we booked a ‘superior’ room. Shame there was a lot of construction activity going on during our stay - lorry’s arrived at 6am most mornings with lots of banging/ sawing etc and engines left running. Not exactly relaxing. Resort is great for beginners - easy access to lifts although with the above construction work, the nearest access to the piste was dangerous at times with lorry’s unloading etc. Late in the season too, so not quite ski in/ out. Food in the hotel was excellent - great variety each day and very tasty. Games area awesome for kids and library great for adults if like us, you forgot a book!

Perfect for short break, and cheaper than self booking!

Having done a lot of research for a self book holiday, Heidi offered the same holiday at a price we couldn't match, plus its ATOL protected. Their search engine was very fast. Our break was shorter than a standard 7 night holiday and was Wednesday to Sunday. All arangements worked pefectly while we were there. For this type of break I would definitely use them again and will check against other standard companies for a seven day break.

I actually could not fault the trip…

I actually could not fault the trip just had booked through Heidi There was nothing to cause hiccups The flights, transfers, hotel, hire and lift pass were all spot on. I know weather which is out of everyone s control helps and we were lucky with splendid weather. All logistics of the trip were excellent

Date of experience : 17 April 2024

Really helpful

Really helpful - contacted them by web chat to ask for recommendations for a family trip for beginners. Received a prompt email with some great suggestions from Joe and he was very helpful when I called to ask some questions before booking. Would recommend.

CURRENT PRICES END MAY 12

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Sneak Peek: Our Favorite Skis For 2025 (So Far)

We tested more than 150 skis this season. these nine brand-new and redesigned models made a memorable first impression..

Heading out the door? Read this article on the new Outside+ app available now on iOS devices for members! >","name":"in-content-cta","type":"link"}}'>Download the app .

As the ski season in North America comes to a close, so does SKI’s 2024-’25 gear-testing cycle. From the minute lifts started spinning in November 2023, our editors, contributors, and resident gear nerds were clicking into early editions of 2025 ski models to check out what brands had in the pipeline for next winter.

Testing kicked off in early December in Vail, Colorado, where we spent a week with 25 brands skiing their latest and greatest for 2025. Afterwards, our editors and veteran gear reviewers scattered to the winds to attend various trade shows and press trips to dig deeper into new ski technology, manufacturing processes, and rack up more laps on new skis. Then in March, we reconvened at Mt. Rose, Nevada, for the 2024 SKI Test, a week-long event where 30 industry pros tested 143 pairs of skis to inform the reviews in SKI’s upcoming 2025 Winter Gear Guide.

We’re not about to give away the winners and losers from the SKI Test—you’ll have to wait until the fall for that intel. But we know skiers are a curious bunch (especially during spring ski sales), so we’ll throw a dog a bone. Of the 150-plus skis we tested—both tried-and-true favorites and brand-spanking-new models for next winter—here are nine that made a winning first impression on SKI’s gearheads.

Since many ski brands have started dropping their new collections as early as the spring of the current season (as in, now ), some of these skis are already available online. And if you want to score a killer deal, look for the 2023-’24 models of skis that are getting updates for next winter—they will be steeply discounted since everything’s gotta go to make room for the new versions. You’re welcome.

At a Glance

• Nordica Enforcer 99 ($800)
• Peak 104 by Dav ($554)
• Rossignol Arcade 84 ($850)
• Blizzard Anomaly 88 ( coming fall 2024 )
• Atomic Maverick 105 CTi ($975)
• Elan Ripstick 94 W Black Edition ( update coming fall 2024 )
• Icelantic Nomad 112  ( update coming fall 2024 )
• Dynastar M-Free 108 ( update coming fall 2024 )
• Black Diamond Impulse Ti 98 ( update coming fall 2024 )

When you buy through our links, we may earn an affiliate commission. This supports our mission to get more people active and outside. Learn more.

Nordica Enforcer 99

$800 at Evo

The only possible directive when redesigning a ski as classic as Nordica’s Enforcer 100 from the ground up is this: Do not mess it up. Well fear not, Nordica improved its benchmark ski in just about every way. The Austrian brand totally overhauled the ski for 2024-‘25, redesigning its tail shape for added maneuverability and putting the whole ski on a diet.

As someone who spends around 100 days on skis each year, I’m very skeptical about the impulse to serve intermediate skiers by dumbing down expert skis. But I can unequivocally say that Nordica nailed its updates to the Enforcer. Read more here . — Jake Stern , Outside Digital Editor 

Peak 104 by Dav 

$549 at Peak

I absolutely loved this ski and was really impressed by how intuitive it felt. It’s easy to get on edge and is fluid through every turn, but it’s also springy and energetic through a variety of turn shapes.

Compared to the Bode version (same shape, different construction), which feels far more planted, this one with Chris Davenport’s name attached was more my style. As someone who isn’t always looking for top speed, I liked the slightly softer design. It was interesting to test both constructions back to back and really feel how different they ski. There’s no learning curve with this one—a few turns made it feel like I’d been skiing this ski my whole life. — Lily Ritter , contributor 

Rossignol Arcade 84 

Flat ski coming fall 2024. System ski (with bindings) already available at Rossignol. 

$850 with bindings from Rossignol

The Rossignol Arcade 84 was the biggest standout for me. It was so snappy, easy, and responsive—it corkscrewed down the fall line in perfect slalom turns with just the tip of your ankles. You could just think about turning, and it would dive into a perfect arc.

Easy to engage, perfect round turns, and easy exit to set you up for the next one. It put a huge smile on my face, and I didn’t want to hang it back up in the rack. With this ski in the quiver, high and dry groomer days are cause for celebration—not complaint. — Kimberly Beekman , contributor 

Blizzard Anomaly 88

Coming fall 2024

For 2024-’25, Blizzard’s all-new Anomaly lineup is set to replace the brand’s Brahma , Bonafide, and Cochise skis. With four different waist widths (84, 88, 94, and 102 millimeters), the Anomaly family covers a lot of ground, which would have us believe that what Blizzard is going for is skis that can slap pow or groomers.

I found that each model lays over nice and easy, but also bends gently when you get into softer snow, or hit patches of variable. Curiously, I enjoyed the narrower-waisted Anomaly 88 most, even in deeper snow.  Read more here . — Matt Coté , contributor 

Atomic Maverick 105 CTI

$975 at Atomic

The brainchild of Daron Rahlves, the new Maverick 105 CTI is one of those do-it-all skis that excels in almost all conditions. I like a ski that I have to push but isn’t a full-on plank, and the Maverick strikes that balance exceptionally well thanks to its mix of carbon and Titanal in the core.

I tested the Maverick 105 during an all-time storm in the Wasatch this January, and it kept me on top of the deep snow with just the right amount of surf. I’d put an A/T binding on this ski and use it as my one-ski quiver for deep backcountry days and all-mountain riding at the resort. — Kelly Klein , Outside Gear Editor

Elan Ripstick 94 W Black Edition

Updated model coming fall 2024

I wouldn’t normally grab a 94-millimeter-waisted ski for the sunny, groomed conditions we were met with during early-season testing in Vail in December, but Elan’s revamped Ripstick 94W Black Edition proved me wrong.

These slick-looking, all-black planks oozed stability over the hard-pack conditions, making me feel supremely confident. I loved the rebound energy that continuously propelled me into my next turn, and how responsive these skis were to changing turn shapes on a dime, from long sweeping arcs to short poppy bursts. They also had no trouble charging through the late-morning crud and chop that developed on the few early-season trails that were open. — Samantha Berman , SKI Executive Editor 

Icelantic Nomad 112

Icelantic hasn’t hit all the right notes for me in the past, but I guess the company’s been working on its singing voice. The Icelantic Nomad 112 has a smooth, even flex that pairs intuitively with its turn radius, and enough torsional rigidity to command an edge yet release when wanted. It’s snappier than it is damp, which is refreshing in a fat ski, and—impressively—doesn’t chatter.

The swing weight (along with a judiciously mid-range overall weight that doesn’t feel as chunky as in years past) is balanced by a mount point that’s a great compromise between progressive and traditional. Basically, it’s a go-anywhere fun machine that doesn’t kick your ass. — MC

Dynastar M-Free 108

Dynastar’s all-new M-Free 108 feels like a giant GS ski with a freestyle pedigree. I know—every ski right now is “versatile.” But when you can lay down large, arcing turns with confidence on morning groomers, peel out the tails halfway, bust a carve switch, and pop back to forward to arc another, well… there’s clearly some magic under the hood. The M-Free 108 is for directional skiers who want to pop and slash without sacrificing torsional rigidity. There’s a reason it’s the weapon of choice for so many skiers on the Freeride World Tour. — JS

Black Diamond Impulse 98 Ti

Black Diamond is doubling down on its resort-oriented Impulse skis by adding a layer of Titanal to them—something that was sorely missing in their all-mountain line in the past. Whereas the previous model was out of its depth on hardpack, the addition of metal gives the new Impulse 98 Ti enough backbone to hang on firmer snow conditions.

I felt like I could rail on these skis on fairly hard early-morning groomers during testing in Vail in December, yet they retained the easygoing, forgiving nature of the previous model featuring no metal. It’s not for hard-chargers or East Coasters, but skiers out West looking for a more relaxed yet versatile one-quiver option should put this one on their list. — Jenny Wiegand , Outside Associate Gear Director 

Get More Gear Intel

The Best All-Mountain Skis of 2024 The Best Frontside Skis of 2024 The Best Powder Skis of 2024

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Touring the Top 10 Moscow Metro Stations

By Claudia Looi 2 Comments

Komsomolskaya metro station looks like a museum. It has vaulted ceilings and baroque decor.

Hidden underground, in the heart of Moscow, are historical and architectural treasures of Russia. These are Soviet-era creations – the metro stations of Moscow.

Our guide Maria introduced these elaborate metro stations as “the palaces for the people.” Built between 1937 and 1955, each station holds its own history and stories. Stalin had the idea of building beautiful underground spaces that the masses could enjoy. They would look like museums, art centers, concert halls, palaces and churches. Each would have a different theme. None would be alike.

The two-hour private tour was with a former Intourist tour guide named Maria. Maria lived in Moscow all her life and through the communist era of 60s to 90s. She has been a tour guide for more than 30 years. Being in her 60s, she moved rather quickly for her age. We traveled and crammed with Maria and other Muscovites on the metro to visit 10 different metro stations.

Arrow showing the direction of metro line 1 and 2

Moscow subways are very clean

To Maria, every street, metro and building told a story. I couldn’t keep up with her stories. I don’t remember most of what she said because I was just thrilled being in Moscow.   Added to that, she spilled out so many Russian words and names, which to one who can’t read Cyrillic, sounded so foreign and could be easily forgotten.

The metro tour was the first part of our all day tour of Moscow with Maria. Here are the stations we visited:

1. Komsomolskaya Metro Station  is the most beautiful of them all. Painted yellow and decorated with chandeliers, gold leaves and semi precious stones, the station looks like a stately museum. And possibly decorated like a palace. I saw Komsomolskaya first, before the rest of the stations upon arrival in Moscow by train from St. Petersburg.

2. Revolution Square Metro Station (Ploshchad Revolyutsii) has marble arches and 72 bronze sculptures designed by Alexey Dushkin. The marble arches are flanked by the bronze sculptures. If you look closely you will see passersby touching the bronze dog's nose. Legend has it that good luck comes to those who touch the dog's nose.

Touch the dog's nose for good luck. At the Revolution Square station

Revolution Square Metro Station

3. Arbatskaya Metro Station served as a shelter during the Soviet-era. It is one of the largest and the deepest metro stations in Moscow.

Arbatskaya Metro Station

4. Biblioteka Imeni Lenina Metro Station was built in 1935 and named after the Russian State Library. It is located near the library and has a big mosaic portrait of Lenin and yellow ceramic tiles on the track walls.

Lenin's portrait at the Biblioteka Imeni Lenina Metro Station

5. Kievskaya Metro Station was one of the first to be completed in Moscow. Named after the capital city of Ukraine by Kiev-born, Nikita Khruschev, Stalin's successor.

Kievskaya Metro Station

6. Novoslobodskaya Metro Station  was built in 1952. It has 32 stained glass murals with brass borders.

Novoslobodskaya metro station

7. Kurskaya Metro Station was one of the first few to be built in Moscow in 1938. It has ceiling panels and artwork showing Soviet leadership, Soviet lifestyle and political power. It has a dome with patriotic slogans decorated with red stars representing the Soviet's World War II Hall of Fame. Kurskaya Metro Station is a must-visit station in Moscow.

Ceiling panel and artworks at Kurskaya Metro Station

8. Mayakovskaya Metro Station built in 1938. It was named after Russian poet Vladmir Mayakovsky. This is one of the most beautiful metro stations in the world with 34 mosaics painted by Alexander Deyneka.

Mayakovskaya station

One of the over 30 ceiling mosaics in Mayakovskaya metro station

9. Belorusskaya Metro Station is named after the people of Belarus. In the picture below, there are statues of 3 members of the Partisan Resistance in Belarus during World War II. The statues were sculpted by Sergei Orlov, S. Rabinovich and I. Slonim.

10. Teatralnaya Metro Station (Theatre Metro Station) is located near the Bolshoi Theatre.

Teatralnaya Metro Station decorated with porcelain figures .

Taking the metro's escalator at the end of the tour with Maria the tour guide.

Have you visited the Moscow Metro? Leave your comment below.

January 15, 2017 at 8:17 am

An excellent read! Thanks for much for sharing the Russian metro system with us. We're heading to Moscow in April and exploring the metro stations were on our list and after reading your post, I'm even more excited to go visit them. Thanks again 🙂

December 6, 2017 at 10:45 pm

Hi, do you remember which tour company you contacted for this tour?

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Heidi   Reviews

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Reviews 4.8.

2,503 total

Most relevant

Perfect throughout

Perfect throughout. I spoke to Jessie, Joe and Alice throughout the booking and they were all very professional and knowledgeable in the area we were looking at going skiing. They helped from start to finish and made the whole process very easy. Joe called back with updates on things I'd asked him within hours. I would highly recommend and would definitely use again.

Date of experience : April 29, 2024

Excellent from start to finish

Excellent from start to finish. Booked a last minute ski trip and everything was sorted for us, including transfer, hotel and flights. No problems at all, excellent communication and everything went as hassle free as possible

Date of experience : April 25, 2024

A very good company to organise your skiing

I usually book everything independently when I go skiing. This year we gave Heidi a try and very glad we did. A good deal, and excellent communication. Particularly appreciate the transfers as I don’t enjoy the drive up the mountain. All in all with Heidi I had absolute confidence that every thing was sorted. There were no problems but I knew if there were they would be promptly fixed.

Date of experience : April 23, 2024

Great skiing holiday with Heidi

Booked through Heidi fairly soon before our holiday but still had plenty of choice and options, such as different flights. Everything went very smoothly, from booking to returning home. Apartments were fine - typical budget Alps apartments. Private transfer was definitely a highlight! I'd definitely recommend Heidi and will book with them again.

Date of experience : April 07, 2024

Best package holiday company I have ever used!

I cannot commend Heidi enough. The booking process was so easy and straightforward. They were happy to answer any questions and their website simply had a better range of options for beginner skiers. The cherry on top was when Heidi realised sometime after we had completed our booking that the resort we were booked into would now be closed during our holiday dates. They contacted us in plenty of time to let us know and offered us two options of alternatives to pick from. Both matched our initial selections and one of them was a far superior offering to what we had already booked - at no additional charge. The information in the lead up to the holiday was also timely and helpful. Best package holiday company I have ever used! I would highly recommend them.

Date of experience : January 17, 2024

Excellent ski company

Excellent ski company, fourth time with them, cannot fault on aspect and the most competitive prices.

Date of experience : April 30, 2024

Totally amazing customer service

Totally amazing customer service! The team at Heidi are truly incredible and their focus on the customer and helping make problems go away is incredible! Everything was completely seamless and super efficient - just like clockwork. I will use Heidi for every ski trip - put simply they are totally brilliant! Thank you team at Heidi!

Date of experience : April 16, 2024

First Family Ski Trip

Just returned from our first family ski holiday to Avoriaz, booked through Heidi as all the other operators were too restrictive with dates- we wanted to go weds-weds. Lewis from Heidi ski was brilliant, from start to finish what was a daunting task of arranging and booking everything lift passes/ski hire, private transfers etc was seamless and so easy. Thanks Lewis! Will definitely book through Heidi again.

Date of experience : April 03, 2024

super holiday

From the booking experience which is straightforward and arrives at a holiday cost very quickly and simply; right through to the flight home; everything went smoothly and as hoped for. The flights, transfers and accommodation were all excellent. (Four days skiing in Chamonix with bluebird skies and decent spring snow also helped)

Outstanding service

Outstanding service when the end of the holiday didn’t exactly go to plan… I broke my leg and Heidi were incredible, keeping in touch with my husband who was in the UK, and making sure that my teen, who was on holiday with me, was well looked after and comfortable when they were left on their own and I was in hospital. Absolutely superb. And the whole experience before that was great, too!

Date of experience : April 18, 2024

Very impressed!

Very impressed from start to finish, especially as booking a short notice holiday. When I've done short notice holidays before, agents have been quite dismissive but not Heidi, they were so helpful and enthusiastic. I found all email correspondence very helpful, and all the third party companies they used (transfers, hire etc) were just as good. Really very impressed and will be using again.

Brilliant holiday great value - thanks

I didn’t think I could afford skiing this year for my family but after some on line searching we found a great package with Heidi. It was fantastic value compared to other places I researched. Booking was simple as too was the information about transfers, vouchers, ski hire etc. I had one query after booking and found it easy to get hold of an agent who sorted our issue by moving our lessons to a location that suited us better. We went to Chamonix and had one of the best holiday’s we have ever had. Will definitely be looking to do it again next year. Thanks.

Book your skiing holiday with this gem of a company!

Delight to build my package with Tom, our rep from Heidi. Nothing was too much and Tom was patient as we changed our mind and dates. The skiing holiday was great. A lovely apartment with great views of the Alps. The hotel owners were so helpful, as we checked in early and checked out late. The transfers were great. Really good communication, excellent prices and a wonderful service all round. Thoroughly recommended.

Date of experience : April 13, 2024

Effortless way to get on the slopes

This was my first time booking a ski holiday as usually we go with friends who do all the organising. Safe to say Heidi is now my new friend who does all the organising! From the initial browse of the website, all the way through the process it was easy to navigate and straightforward. Cannot fault the process at all. Loved the reminder emails and the contact in advance - the team just made everything effortless to do once we got there. Flights suited well, the private transfers were a bonus (and comms from the drivers spot on), the apartments in Avoriaz were nice, clean, comfortable and exactly suited our needs. Collecting ski hire and lift passes was exactly as described in the information and the service was excellent. No issues at all while we were away but based on how well everything went I feel confident had there been any issues they would have been sorted. Heidi clearly know their stuff and use trusted partners to deliver the service.

Date of experience : April 11, 2024

Great communication and the ‘My…

Great communication and the ‘My Booking’ section is very user friendly and helpful. The emergency contact details also give great peace of mind.

Date of experience : April 14, 2024

Where to start...pretty awful on all…

Where to start...pretty awful on all fronts especially when altering a booking. We were left in limbo not knowing if we had an extra room booked or not, having paid for it. Their online payment system to pay for additional expenses doesn't work. They didn't request our height, weight etc for our prebooked skis so couldn't pick up from pick up point and instead had to trudge a distance to wait in a long queue for our skis, boots and helmets. Hotel was good but that's not anything to do with Heidi...

Reply from Heidi

Hi there, Thank you for taking the time to leave us some feedback about your recent experience with Heidi. I’m sorry to hear that you feel let down by us and our booking process. In regards to the additional room that you had booked and the issues you had paying, I’m sorry if it took slightly longer than usual to confirm this for you, I can see that one of our customer support agents confirmed that everything was in place 2 days after the request was made and then again one week later after there was an error on our end that meant the additional room was not showing on your My Bookings page. I’m very sorry if this error caused you any stress before your holiday. I can see that this issue was resolved 3 weeks before the start date of your holiday. I’m sorry to hear that our online payments system was not working for you, it is very rare that we have issues with this system and our tech team is investigating why it did not work for you. As we have strong relationships with the ski hire shops in our resorts this means that they do not require us to enter measurements such as height and weight for our customers at the time of booking as they take these when you arrive in the shop. I am very sorry if this system was not honoured by the staff at the shop, we will be getting in contact with them to make sure that this does not happen to future customers. I’m glad to hear that your hotel was good and I hope that aside from the issues you’ve raised you had a lovely holiday. Thank you again for taking the time to leave us some feedback about your experience, we appreciate all of our customers concerns as it helps us to develop and improve our service for future customers. Best wishes, Harriet (Customer Support Agent)

A good holiday (with some ‘buts’)

Flights and transfers all good. Hotel staff really friendly and helpful. Room was small - 2 adults and a 10yr old given that we booked a ‘superior’ room. Shame there was a lot of construction activity going on during our stay - lorry’s arrived at 6am most mornings with lots of banging/ sawing etc and engines left running. Not exactly relaxing. Resort is great for beginners - easy access to lifts although with the above construction work, the nearest access to the piste was dangerous at times with lorry’s unloading etc. Late in the season too, so not quite ski in/ out. Food in the hotel was excellent - great variety each day and very tasty. Games area awesome for kids and library great for adults if like us, you forgot a book!

Perfect for short break, and cheaper than self booking!

Having done a lot of research for a self book holiday, Heidi offered the same holiday at a price we couldn't match, plus its ATOL protected. Their search engine was very fast. Our break was shorter than a standard 7 night holiday and was Wednesday to Sunday. All arangements worked pefectly while we were there. For this type of break I would definitely use them again and will check against other standard companies for a seven day break.

I actually could not fault the trip…

I actually could not fault the trip just had booked through Heidi There was nothing to cause hiccups The flights, transfers, hotel, hire and lift pass were all spot on. I know weather which is out of everyone s control helps and we were lucky with splendid weather. All logistics of the trip were excellent

Date of experience : April 17, 2024

Really helpful

Really helpful - contacted them by web chat to ask for recommendations for a family trip for beginners. Received a prompt email with some great suggestions from Joe and he was very helpful when I called to ask some questions before booking. Would recommend.