hays travel inverness

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Hays Travel - Inverness   Reviews

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13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

Amanda in Inverness Hays Travel was…

Amanda in Inverness Hays Travel was really pleasant and helpful. She booked a trip to Sweden and one to New Zealand for us to visit family in both countries taking into account our remote home and made all connections easy. Graeme and Isabell

Date of experience : 02 May 2024

Reply from Hays Travel - Inverness

Thank you for the lovely feedback, Amanda

Fiona was very helpful and patient with…

Fiona was very helpful and patient with us .We arrived about 35 minutes before closing time, and she stayed late to finalise our holiday plan. She was very pleasant and helpful to deal with.

Date of experience : 26 April 2024

Thank you for the lovely feedback, Fiona

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Nadia at Hays Travel and it’s such an easy smooth process. She’s fantastic at her job. Honestly wouldn’t book a holiday anywhere else now. They’re so competitive with prices and help with absolutely everything ensuring it’s kept within your budget.

Date of experience : 24 April 2024

Thank you Leila for the lovely feedback, always a pleasure booking your holidays xx

Nadia was very informative nothing was…

Nadia was very informative nothing was to much trouble for her even phoned to get updates on works at hotel. Great experience . Will definitely book again with Hays Travel due to their customer service and friendly staff. Thanks Nadia.

Date of experience : 21 April 2024

Thank you for the great feedback, Nadia

Holiday purchase

We arrived at the agents just before closing time and the agent Samantha and her manager Nadia were extremely helpful, we ended up booking a holiday and was very happy with all the aspects of our purchase! I would like to thank both agents very much for a lovely experience.

Date of experience : 20 April 2024

Thank you for the lovely feedback, was a pleasure helping you arrange your holiday. Nadia & Sam

hi i went in with a hoilday i found on…

hi i went in with a hoilday i found on line and there gave me a better deal so i took it another hoilday to look forward tn they are very friendly staff

Date of experience : 23 April 2024

Wonderful service

Wonderful service . Amanda had endless patience while I sorted out exactly what we needed . Have booked without an agent for years but Hays have made this so straightforward and stress free .

Date of experience : 16 April 2024

Very nice lady

Very nice lady,got us a very good deal,answer all my questions i was concerned about which has given me peace of mind, thankyou 😊

Date of experience : 18 April 2024

Patient Booking

We took a long time finding a holiday break venue which would accommodate our needs. So few hotels advertise whether they have stair free access. As a result our agent had a lot of cross checking to do and nothing was too much bother. Eventually she guided us and booked a 4 day break meeting all of our needs. She sorted hotel, flights and overnight accommodation at the airport with parking. We were seated for an hour and a half and she was infinitely patient and supportive throughout.

Date of experience : 27 March 2024

Thank you for the lovely feedback - Team Inverness

Fiona is the most Amazing and helpful…

Fiona is the most Amazing and helpful member of staff

Date of experience : 27 April 2024

Thank you Wanda for the lovely feedback :) Nadia

Samantha was very helpful helping…

Samantha was very helpful helping myself and husband find the holiday came away very satisfied can’t wait for the day to arrive

Thank you for the lovely feedback, Sam

Very positive experience

Very positive experience, staff were very helpful, friendly and patient in finding us a holiday that ticked our boxes.

Thank you for the great feedback, Fiona

firstly they listen

firstly they listen, reliable, follow up. advise..knowledge of there job and destinations.

Thank you Brian for the lovely feedback, Nadia

Amanda was extremely helpful in…

Amanda was extremely helpful in locating hotels in a central area. Gave us several options within our budget

Great knowledgeable staff and extremely helpful

Nadia was extremely friendly and knowledgeable we went in there not knowing exactly what we were looking for as we haven’t been abroad in so long and she took the time to explain our options and the best place for us to go. Made the whole process easy and i am so glad we went through hays travel.

Date of experience : 07 March 2024

Thank you for your lovely comments about Nadia. Team Inverness

The staff in the Inverness office are…

The staff in the Inverness office are brilliant. They are super friendly, helpful and efficient. It's good fun booking a holiday with them, I'd go into the office just to have a coffee with them if it were possible. Excellent!!!

Date of experience : 14 March 2024

Thank you so much for the lovely feedback, and we actually have a new coffee machine so feel free to pop in anytime for a cuppa :) Nadia

I recommend Hays Travel

I always have a good experience with Hays Travel Inverness, they are very helpful and it’s good to speak with local people. We have recently used Love Holidays and On the Beach who both had awful customer service in comparison.

Date of experience : 22 March 2024

Hearing difficulties.

My wife and I both agree that we has difficulty at times with the acoustics of your office. There was only three operatives on the main office area, one had no customers during our visit, therefore there was only one other member of staff engaged with customer/customers. Unfortunately, this was at the nearest desk to us. Several times we had to ask Donna to repeat what she had told us as her speech was drowned or distorted. Sound proof cubicles or dividing walls badly needed in our opinion.

Date of experience : 30 January 2024

Mrs Fiddes, thank you for taking the time to complete this and I would like to give you a call to discuss, Nadia

Good experience

Nadia was very patient with us as we were booking a two centre holiday and changed our minds a couple of times on when and where we would like to stay. Thorough research also helped to find easiest way from airport to first hotel. She was good humoured and efficient, a very pleasant experience!

Date of experience : 03 February 2024

Thank you for the lovely feedback, was a pleasure helping arrange your trip, Nadia

Friendly& helpful staff

Friendly, helpful staff who give their best advice. Soon found a holiday to fit our expectations. Stress free & straight forward for us.

Date of experience : 23 March 2024

Thank you for the lovely feedback

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Hays Travel - Inverness   Reviews

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Write a review

13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

Amanda in Inverness Hays Travel was…

Amanda in Inverness Hays Travel was really pleasant and helpful. She booked a trip to Sweden and one to New Zealand for us to visit family in both countries taking into account our remote home and made all connections easy. Graeme and Isabell

Date of experience : May 02, 2024

Reply from Hays Travel - Inverness

Thank you for the lovely feedback, Amanda

Fiona was very helpful and patient with…

Fiona was very helpful and patient with us .We arrived about 35 minutes before closing time, and she stayed late to finalise our holiday plan. She was very pleasant and helpful to deal with.

Date of experience : April 26, 2024

Thank you for the lovely feedback, Fiona

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Nadia at Hays Travel and it’s such an easy smooth process. She’s fantastic at her job. Honestly wouldn’t book a holiday anywhere else now. They’re so competitive with prices and help with absolutely everything ensuring it’s kept within your budget.

Date of experience : April 24, 2024

Thank you Leila for the lovely feedback, always a pleasure booking your holidays xx

Nadia was very informative nothing was…

Nadia was very informative nothing was to much trouble for her even phoned to get updates on works at hotel. Great experience . Will definitely book again with Hays Travel due to their customer service and friendly staff. Thanks Nadia.

Date of experience : April 21, 2024

Thank you for the great feedback, Nadia

Holiday purchase

We arrived at the agents just before closing time and the agent Samantha and her manager Nadia were extremely helpful, we ended up booking a holiday and was very happy with all the aspects of our purchase! I would like to thank both agents very much for a lovely experience.

Date of experience : April 20, 2024

Thank you for the lovely feedback, was a pleasure helping you arrange your holiday. Nadia & Sam

hi i went in with a hoilday i found on…

hi i went in with a hoilday i found on line and there gave me a better deal so i took it another hoilday to look forward tn they are very friendly staff

Date of experience : April 23, 2024

Wonderful service

Wonderful service . Amanda had endless patience while I sorted out exactly what we needed . Have booked without an agent for years but Hays have made this so straightforward and stress free .

Date of experience : April 16, 2024

Very nice lady

Very nice lady,got us a very good deal,answer all my questions i was concerned about which has given me peace of mind, thankyou 😊

Date of experience : April 18, 2024

Patient Booking

We took a long time finding a holiday break venue which would accommodate our needs. So few hotels advertise whether they have stair free access. As a result our agent had a lot of cross checking to do and nothing was too much bother. Eventually she guided us and booked a 4 day break meeting all of our needs. She sorted hotel, flights and overnight accommodation at the airport with parking. We were seated for an hour and a half and she was infinitely patient and supportive throughout.

Date of experience : March 27, 2024

Thank you for the lovely feedback - Team Inverness

Fiona is the most Amazing and helpful…

Fiona is the most Amazing and helpful member of staff

Date of experience : April 27, 2024

Thank you Wanda for the lovely feedback :) Nadia

Samantha was very helpful helping…

Samantha was very helpful helping myself and husband find the holiday came away very satisfied can’t wait for the day to arrive

Thank you for the lovely feedback, Sam

Very positive experience

Very positive experience, staff were very helpful, friendly and patient in finding us a holiday that ticked our boxes.

Thank you for the great feedback, Fiona

firstly they listen

firstly they listen, reliable, follow up. advise..knowledge of there job and destinations.

Thank you Brian for the lovely feedback, Nadia

Amanda was extremely helpful in…

Amanda was extremely helpful in locating hotels in a central area. Gave us several options within our budget

Great knowledgeable staff and extremely helpful

Nadia was extremely friendly and knowledgeable we went in there not knowing exactly what we were looking for as we haven’t been abroad in so long and she took the time to explain our options and the best place for us to go. Made the whole process easy and i am so glad we went through hays travel.

Date of experience : March 07, 2024

Thank you for your lovely comments about Nadia. Team Inverness

The staff in the Inverness office are…

The staff in the Inverness office are brilliant. They are super friendly, helpful and efficient. It's good fun booking a holiday with them, I'd go into the office just to have a coffee with them if it were possible. Excellent!!!

Date of experience : March 14, 2024

Thank you so much for the lovely feedback, and we actually have a new coffee machine so feel free to pop in anytime for a cuppa :) Nadia

I recommend Hays Travel

I always have a good experience with Hays Travel Inverness, they are very helpful and it’s good to speak with local people. We have recently used Love Holidays and On the Beach who both had awful customer service in comparison.

Date of experience : March 22, 2024

Hearing difficulties.

My wife and I both agree that we has difficulty at times with the acoustics of your office. There was only three operatives on the main office area, one had no customers during our visit, therefore there was only one other member of staff engaged with customer/customers. Unfortunately, this was at the nearest desk to us. Several times we had to ask Donna to repeat what she had told us as her speech was drowned or distorted. Sound proof cubicles or dividing walls badly needed in our opinion.

Date of experience : January 30, 2024

Mrs Fiddes, thank you for taking the time to complete this and I would like to give you a call to discuss, Nadia

Good experience

Nadia was very patient with us as we were booking a two centre holiday and changed our minds a couple of times on when and where we would like to stay. Thorough research also helped to find easiest way from airport to first hotel. She was good humoured and efficient, a very pleasant experience!

Date of experience : February 03, 2024

Thank you for the lovely feedback, was a pleasure helping arrange your trip, Nadia

Friendly& helpful staff

Friendly, helpful staff who give their best advice. Soon found a holiday to fit our expectations. Stress free & straight forward for us.

Date of experience : March 23, 2024

Thank you for the lovely feedback

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Hays Travel Inverness

The UK's Largest Independent Travel Agent

Hays Travel is proud to be the UK's largest independent travel agent. Although our roots are firmly planted in the North East of England, we've been booking holidays for customers across the UK for over 30 years.

Opening Times (From 26th July 2020) - 09:15-17:30 Monday - Friday. 09:15-17:00 Saturday. 11:00-16:00 Sunday

Hays Travel are fully ATOL and ABTA bonded.

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Hays Travel - Inverness   Reviews

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Write a review

13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

Amanda in Inverness Hays Travel was…

Amanda in Inverness Hays Travel was really pleasant and helpful. She booked a trip to Sweden and one to New Zealand for us to visit family in both countries taking into account our remote home and made all connections easy. Graeme and Isabell

Date of experience : 02 May 2024

Reply from Hays Travel - Inverness

Thank you for the lovely feedback, Amanda

Fiona was very helpful and patient with…

Fiona was very helpful and patient with us .We arrived about 35 minutes before closing time, and she stayed late to finalise our holiday plan. She was very pleasant and helpful to deal with.

Date of experience : 26 April 2024

Thank you for the lovely feedback, Fiona

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Nadia at Hays Travel and it’s such an easy smooth process. She’s fantastic at her job. Honestly wouldn’t book a holiday anywhere else now. They’re so competitive with prices and help with absolutely everything ensuring it’s kept within your budget.

Date of experience : 24 April 2024

Thank you Leila for the lovely feedback, always a pleasure booking your holidays xx

Nadia was very informative nothing was…

Nadia was very informative nothing was to much trouble for her even phoned to get updates on works at hotel. Great experience . Will definitely book again with Hays Travel due to their customer service and friendly staff. Thanks Nadia.

Date of experience : 21 April 2024

Thank you for the great feedback, Nadia

Holiday purchase

We arrived at the agents just before closing time and the agent Samantha and her manager Nadia were extremely helpful, we ended up booking a holiday and was very happy with all the aspects of our purchase! I would like to thank both agents very much for a lovely experience.

Date of experience : 20 April 2024

Thank you for the lovely feedback, was a pleasure helping you arrange your holiday. Nadia & Sam

hi i went in with a hoilday i found on…

hi i went in with a hoilday i found on line and there gave me a better deal so i took it another hoilday to look forward tn they are very friendly staff

Date of experience : 23 April 2024

Wonderful service

Wonderful service . Amanda had endless patience while I sorted out exactly what we needed . Have booked without an agent for years but Hays have made this so straightforward and stress free .

Date of experience : 16 April 2024

Very nice lady

Very nice lady,got us a very good deal,answer all my questions i was concerned about which has given me peace of mind, thankyou 😊

Date of experience : 18 April 2024

Patient Booking

We took a long time finding a holiday break venue which would accommodate our needs. So few hotels advertise whether they have stair free access. As a result our agent had a lot of cross checking to do and nothing was too much bother. Eventually she guided us and booked a 4 day break meeting all of our needs. She sorted hotel, flights and overnight accommodation at the airport with parking. We were seated for an hour and a half and she was infinitely patient and supportive throughout.

Date of experience : 27 March 2024

Thank you for the lovely feedback - Team Inverness

Fiona is the most Amazing and helpful…

Fiona is the most Amazing and helpful member of staff

Date of experience : 27 April 2024

Thank you Wanda for the lovely feedback :) Nadia

Samantha was very helpful helping…

Samantha was very helpful helping myself and husband find the holiday came away very satisfied can’t wait for the day to arrive

Thank you for the lovely feedback, Sam

Very positive experience

Very positive experience, staff were very helpful, friendly and patient in finding us a holiday that ticked our boxes.

Thank you for the great feedback, Fiona

firstly they listen

firstly they listen, reliable, follow up. advise..knowledge of there job and destinations.

Thank you Brian for the lovely feedback, Nadia

Amanda was extremely helpful in…

Amanda was extremely helpful in locating hotels in a central area. Gave us several options within our budget

Great knowledgeable staff and extremely helpful

Nadia was extremely friendly and knowledgeable we went in there not knowing exactly what we were looking for as we haven’t been abroad in so long and she took the time to explain our options and the best place for us to go. Made the whole process easy and i am so glad we went through hays travel.

Date of experience : 07 March 2024

Thank you for your lovely comments about Nadia. Team Inverness

The staff in the Inverness office are…

The staff in the Inverness office are brilliant. They are super friendly, helpful and efficient. It's good fun booking a holiday with them, I'd go into the office just to have a coffee with them if it were possible. Excellent!!!

Date of experience : 14 March 2024

Thank you so much for the lovely feedback, and we actually have a new coffee machine so feel free to pop in anytime for a cuppa :) Nadia

I recommend Hays Travel

I always have a good experience with Hays Travel Inverness, they are very helpful and it’s good to speak with local people. We have recently used Love Holidays and On the Beach who both had awful customer service in comparison.

Date of experience : 22 March 2024

Hearing difficulties.

My wife and I both agree that we has difficulty at times with the acoustics of your office. There was only three operatives on the main office area, one had no customers during our visit, therefore there was only one other member of staff engaged with customer/customers. Unfortunately, this was at the nearest desk to us. Several times we had to ask Donna to repeat what she had told us as her speech was drowned or distorted. Sound proof cubicles or dividing walls badly needed in our opinion.

Date of experience : 30 January 2024

Mrs Fiddes, thank you for taking the time to complete this and I would like to give you a call to discuss, Nadia

Good experience

Nadia was very patient with us as we were booking a two centre holiday and changed our minds a couple of times on when and where we would like to stay. Thorough research also helped to find easiest way from airport to first hotel. She was good humoured and efficient, a very pleasant experience!

Date of experience : 03 February 2024

Thank you for the lovely feedback, was a pleasure helping arrange your trip, Nadia

Friendly& helpful staff

Friendly, helpful staff who give their best advice. Soon found a holiday to fit our expectations. Stress free & straight forward for us.

Date of experience : 23 March 2024

Thank you for the lovely feedback

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Hays Travel - Inverness   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

Excellent service as always !!The staff…

Excellent service as always !!The staff are so helpful and kind and go out of there way to get the holiday you want, they recommend other holidays that you did not think of yourself .

Date of experience : March 16, 2024

Reply from Hays Travel - Inverness

Thank you so much for the lovely feedback, Nadia

Booking with Nadia

Nadia.made us feel very comfortable, so friendly and good fun while doing our search. She made us laugh whilst also giving us a great service. She definitely knows her stuff and wouldn't hesitate to book again. Thankyou Nadia Inverness branch

Date of experience : February 06, 2024

Thank you so much for the lovely feedback, was a pleasure helping you organise your holiday :) Nadia

Lovely helpful staff

Lovely helpful staff. We were able to understand everything and had no trouble booking our holiday.

Date of experience : April 02, 2024

Thank you for the lovely feedback, Fiona

Staff friendly and very efficient

Staff friendly, knowledgeable and efficient. We booked with them last year as well as yesterday and although we had an idea where we wanted to go Amanda talked as through couple of options which made it easier to decide where to go so we were booked quickly and efficiently. We recommend the Inverness Hays to friends and family all the time.

Date of experience : January 08, 2024

Thank you for your lovely feedback. Team Inverness

Great service!

Donna went above and beyond to find us the best holiday. We needed somewhere that wouldn't be too hot, that would cater for all 7 of us, the journey wouldn't be too long and good flight times etc. She was that helpful we ended up booking 2 holidays. Will be back for next year.

Date of experience : February 25, 2024

Thank you for your lovey comments about Donna. Team Inverness

Best experience in a travel agents , !!

I almost ALWAYS book my own holidays but we popped in to Hays travel Inverness to try to find a last minute holiday and the lovely Donna was so helpful and friendly .Got us exactly what we wanted and at a fantastic price. Even checked us in ! We didn’t have to do a thing (other than pay!) Highly recommend and would use again. Thank you

Date of experience : March 10, 2024

Thank you for the lovely feedback, Donna

Fiona at the inverness branch was so…

Fiona at the inverness branch was so friendly and got stuck in to a dilemma I had trying to get to my destination in the USA with an elderly person and minimal changes of flights. She even sorted insurance and directed me to Visas which I was unaware off. Amazing service with much expertise from Fiona and tips to travel.

Date of experience : February 04, 2024

Thank you so much for your feedback, Fiona

the way we were treated was fantastic…

the way we were treated was fantastic like meeting an old friend after years helpful not pushy friendly the premises was clean tidy fresh everyone was polite cheery very welcoming

Date of experience : February 23, 2024

Thank you for your lovely comments

Family holiday

I was looking to book a family holiday for 2025. Amanda was fantastic and made the process very easy. A booking was made and we now look forward to a great holiday. I couldn’t have asked for better service. I would definatley recommend hays travel.

Date of experience : February 28, 2024

Thank you for your feeback. Team Inverness

Great Service

Amanda in the Inverness office was very helpful in getting me just what I was looking for in a holiday to Barbados. Friendly, helpful with good communication throughout. I will use Hays Travel again and recommend to friends. Thank you.

Thank you for you lovely comments about Amanda. Team Inverness

Hays Travel, Inverness

Nadia, Inverness Branch couldn't have been more helpful in finding our recent holiday.

Date of experience : April 17, 2024

Thank you for the lovely feedback, Nadia

The efficency of the staff at arranging…

The efficency of the staff at arranging flights and providing details in a concise manner.

Date of experience : April 14, 2024

The personal touch

Fiona the assistant manager at Hayes Travel Inverness was fantastic at helping us plan a trip to Italy as well as giving helpful tips for a trip to the canaries ! It has been years since we used a travel agent instead of just booking on our own but so glad we did as sometimes it’s hard to know where to begin as there is so much choice. Thank you Fiona

Date of experience : September 24, 2023

Thank you for your lovely comments. Fiona

The staff at Inverness Hays were very…

The staff at Inverness Hays were very patient and full of information when helping me make my mind up about where to go. Being from Australia, there are so many great places in Europe and U K. A special thanks to Nadia

Date of experience : November 22, 2023

An excellent experience

An excellent, professional service from Samantha. She gave us several options for our group trip to Prague, as there are no direct flights from Inverness. We all decided on the flight to Gatwick, then onto Prague. Everybody is now happy and looking forward to our trip. No stress involved in the booking and a fair price too, thank you Samantha!

Date of experience : November 19, 2023

Thank you so much for the lovely feedback, Samantha :)

Our experience with Hays Travel.

Our experience with Hays Travel Inverness was excellent. Holiday sorted to our satisfaction. Thank you

Date of experience : April 20, 2024

Thank you for the lovely feedback, Amanda

staff were amazing and got us a…

staff were amazing and got us a cracking deal and i think this is the 6th holiday booked through Hays travel

Date of experience : March 24, 2024

Thank you for the lovely feedback and look forward to booking you many more holidays, Amanda

Amazing people

Went in unsure, just wanting to talk to a human being. Could not have been more helpful, kind, honest or informative. Now have the holiday of my dreams booked. Thank you

Date of experience : February 13, 2024

Thank you so much for the lovely feedback, Amanda

Very helpful

Date of experience : April 28, 2024

Thank you for the feedback

Staff. Fantastic service. No pressure, friendly and helpful. Listened to what we wanted and came up with suggestion and recommendations and ultimately booked us our holiday that we are very happy with. Far better than trying to self serve.

Date of experience : September 08, 2023

A pleasure to be of assistance. Team Inverness

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Hays Travel

Hays Travel is proud to be the UK's largest independent travel agent and have been booking holidays for customers across the UK for over 30 years. Check out the latest news and offers on their Facebook page.

Inglis Street Inverness IV1 1HN

01463 897880

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Hays Travel - Inverness   Reviews

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Write a review

13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

Amanda in Inverness Hays Travel was…

Amanda in Inverness Hays Travel was really pleasant and helpful. She booked a trip to Sweden and one to New Zealand for us to visit family in both countries taking into account our remote home and made all connections easy. Graeme and Isabell

Date of experience : 02 May 2024

Reply from Hays Travel - Inverness

Thank you for the lovely feedback, Amanda

Fiona was very helpful and patient with…

Fiona was very helpful and patient with us .We arrived about 35 minutes before closing time, and she stayed late to finalise our holiday plan. She was very pleasant and helpful to deal with.

Date of experience : 26 April 2024

Thank you for the lovely feedback, Fiona

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Nadia at Hays Travel and it’s such an easy smooth process. She’s fantastic at her job. Honestly wouldn’t book a holiday anywhere else now. They’re so competitive with prices and help with absolutely everything ensuring it’s kept within your budget.

Date of experience : 24 April 2024

Thank you Leila for the lovely feedback, always a pleasure booking your holidays xx

Nadia was very informative nothing was…

Nadia was very informative nothing was to much trouble for her even phoned to get updates on works at hotel. Great experience . Will definitely book again with Hays Travel due to their customer service and friendly staff. Thanks Nadia.

Date of experience : 21 April 2024

Thank you for the great feedback, Nadia

Holiday purchase

We arrived at the agents just before closing time and the agent Samantha and her manager Nadia were extremely helpful, we ended up booking a holiday and was very happy with all the aspects of our purchase! I would like to thank both agents very much for a lovely experience.

Date of experience : 20 April 2024

Thank you for the lovely feedback, was a pleasure helping you arrange your holiday. Nadia & Sam

hi i went in with a hoilday i found on…

hi i went in with a hoilday i found on line and there gave me a better deal so i took it another hoilday to look forward tn they are very friendly staff

Date of experience : 23 April 2024

Wonderful service

Wonderful service . Amanda had endless patience while I sorted out exactly what we needed . Have booked without an agent for years but Hays have made this so straightforward and stress free .

Date of experience : 16 April 2024

Very nice lady

Very nice lady,got us a very good deal,answer all my questions i was concerned about which has given me peace of mind, thankyou 😊

Date of experience : 18 April 2024

Patient Booking

We took a long time finding a holiday break venue which would accommodate our needs. So few hotels advertise whether they have stair free access. As a result our agent had a lot of cross checking to do and nothing was too much bother. Eventually she guided us and booked a 4 day break meeting all of our needs. She sorted hotel, flights and overnight accommodation at the airport with parking. We were seated for an hour and a half and she was infinitely patient and supportive throughout.

Date of experience : 27 March 2024

Thank you for the lovely feedback - Team Inverness

Fiona is the most Amazing and helpful…

Fiona is the most Amazing and helpful member of staff

Date of experience : 27 April 2024

Thank you Wanda for the lovely feedback :) Nadia

Samantha was very helpful helping…

Samantha was very helpful helping myself and husband find the holiday came away very satisfied can’t wait for the day to arrive

Thank you for the lovely feedback, Sam

Very positive experience

Very positive experience, staff were very helpful, friendly and patient in finding us a holiday that ticked our boxes.

Thank you for the great feedback, Fiona

firstly they listen

firstly they listen, reliable, follow up. advise..knowledge of there job and destinations.

Thank you Brian for the lovely feedback, Nadia

Amanda was extremely helpful in…

Amanda was extremely helpful in locating hotels in a central area. Gave us several options within our budget

Great knowledgeable staff and extremely helpful

Nadia was extremely friendly and knowledgeable we went in there not knowing exactly what we were looking for as we haven’t been abroad in so long and she took the time to explain our options and the best place for us to go. Made the whole process easy and i am so glad we went through hays travel.

Date of experience : 07 March 2024

Thank you for your lovely comments about Nadia. Team Inverness

The staff in the Inverness office are…

The staff in the Inverness office are brilliant. They are super friendly, helpful and efficient. It's good fun booking a holiday with them, I'd go into the office just to have a coffee with them if it were possible. Excellent!!!

Date of experience : 14 March 2024

Thank you so much for the lovely feedback, and we actually have a new coffee machine so feel free to pop in anytime for a cuppa :) Nadia

I recommend Hays Travel

I always have a good experience with Hays Travel Inverness, they are very helpful and it’s good to speak with local people. We have recently used Love Holidays and On the Beach who both had awful customer service in comparison.

Date of experience : 22 March 2024

Hearing difficulties.

My wife and I both agree that we has difficulty at times with the acoustics of your office. There was only three operatives on the main office area, one had no customers during our visit, therefore there was only one other member of staff engaged with customer/customers. Unfortunately, this was at the nearest desk to us. Several times we had to ask Donna to repeat what she had told us as her speech was drowned or distorted. Sound proof cubicles or dividing walls badly needed in our opinion.

Date of experience : 30 January 2024

Mrs Fiddes, thank you for taking the time to complete this and I would like to give you a call to discuss, Nadia

Good experience

Nadia was very patient with us as we were booking a two centre holiday and changed our minds a couple of times on when and where we would like to stay. Thorough research also helped to find easiest way from airport to first hotel. She was good humoured and efficient, a very pleasant experience!

Date of experience : 03 February 2024

Thank you for the lovely feedback, was a pleasure helping arrange your trip, Nadia

Friendly& helpful staff

Friendly, helpful staff who give their best advice. Soon found a holiday to fit our expectations. Stress free & straight forward for us.

Date of experience : 23 March 2024

Thank you for the lovely feedback

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Alistair grant.

Travel Consultant - Forres

I have been involved in travel for most of my working life.

Travel Consultant

I come from an airline background, mainly working as a cabin crew for both long-haul and short-haul carriers. I enjoy arranging my own holidays and look forward to arranging many more for you.

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Tony Dimery-Seek

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My background is in planes and trains; having spent 13 years flying as cabin crew, based at London Gatwick and Birmingham, and a further 6 years working on the ground at Inverness Airport.

I’ve also worked for the UK’s premier overnight railway operator for the past 8 years. During that time, I’ve been fortunate to visit many countries around the world.

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Travel is about making memories.

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