e visits nb

Register here for access to virtual visits with eVisitNB!

About the virtual care program

eVisitNB is a virtual care program that connects you with a General Practitioner for medical care. Virtual visits are free of cost to anyone that holds a valid New Brunswick Medicare card.

The program is available daily from 8am - 8pm (AST). To learn more about the eVisitNB program, please refer to the website.

Required if you have an active health card / Requis si vous avez une carte d’assurance maladie active

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By completing this field, your family doctor or nurse practitioner may be sent a copy of your visit. / Si vous remplissez ce champ, votre médecin de famille ou votre IPS pourrait recevoir une copie du résumé de votre consultation.

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Virtual Medical Consultation

• primary care scheduled appointments with doctors
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• including access to LGBTQ+ Nurse Practitioner
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Contact 211

Important links.

This website is the public online version of the database used by information and referral specialists for the 211 telephone/email service.

This up-to-date, accessible, searchable database provides comprehensive access to information about social, community, health and government services in New Brunswick.

211 is a trademark of United Way of Canada – Centraide Canada used under license.

CONSULTEZ UNE INFIRMIÈRE PRATICIENNE DU NOUVEAU-BRUNSWICK EN LIGNE

Les inscriptions sont ouvertes de 8 à 20 heures, sept jours sur sept., les soins virtuels evisitnb sont couverts par une carte d'assurance-maladie valide émise par le gouvernement du nouveau-brunswick.,  vous avez une urgence , appelez le 911 ou rendez-vous au service des urgences..

eVisitNB patient experiences vary as some appointments delayed or cancelled with no explanation

Note:  This is a summary of information produced by the source under Full Article below. All questions should be directed to the original news source.

The eVisitNB virtual care clinics app, intended to reduce high patient volumes in ERs and walk-in clinics, is offered to anyone with a New Brunswick Medicare card. It’s offered since Jan. but users of the app are concerned it’s not as effective as the province hoped. Some users' appointments are delayed or cancelled with no explanation. Others claim they sometimes wait hours while other times they’re able to see a doctor immediately. Virtual care provider Maple said it provides the technology for the app - but can’t explain the delays in service. Between Jan. 18 and Feb. 14, eVisitNB enabled 4,276 virtual consultations. The average patient wait time was 50 minutes. At that time, it’s estimated one in five users of the platform avoided a trip to the ER. Related: Santé: délais d’attente et refus de soins sur le site eVisitNB - L'Acadie Nouvelle (abonnement)

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Waiting on eVisitNB? Blame viral triple threat

Virtual health platform sees 100 per cent increase between september and november.

Social Sharing

It's not just bricks and mortar health-care facilities experiencing long wait times recently. People looking to take advantage of eVisitNB are also waiting longer than normal.

The web-based medical service pairs patients with a medical professional for virtual consultations for those with minor ailments.

The goal of the platform was to keep patients out of ERs and help to reduce wait times there, but people are now complaining of six-hour wait times and cancelled eVisit appointments.

• eVisitNB cuts hours in half, but virtual health-care service has improved, says CEO
• Virtual health-care clinic says it's in trouble after medicare billing rate reduction

The platform's co-founder, Dr. Hanif Chatur, says the triple threat of RSV, COVID and the seasonal flu is behind the long wait.

"I don't think anybody anticipated that RSV, influenza, COVID-19 would kind of come in as a triple storm," said Chatur. 

"It was impossible to predict these three viruses, otherwise I think everybody would have been well prepared to receive [patients]."

Spike in requests

Chatur said eVisitNB saw a 100 per cent increase in patients between September and November with upwards of 1,000 requests a day.

The platform can usually handle between 500-700 virtual appointments a day.

He says the platform has increased its staff by 50 per cent and hopes the long wait times will end in the new year.

"We've engaged in a fairly aggressive recruitment campaign and will be increasing our workforce by about 50 per cent in the next few weeks," said Chatur.

Chatur said the platform is recruiting medical professionals from outside the province, as the technology means they don't have to live here to make a difference.

"We go through a process of where they get licensed in New Brunswick and then we train them … on the platform, support them, and then they're ready to look after New Brunswickers," said Chatur.

There is also an issue with the technology, as many people have complained that after waiting upwards of six hours to be seen by a medical professional they have been timed-out and logged off their account.

Chatur said this was an issue with the system that logged people off after a specific amount of time.

To fix this, the platform has started only allowing a certain number of people to book appointments, and once they have been served, more people can then sign up.

He says this has by and large fixed the time-out issue.

"For example, from Dec. 13 to the 16 … there was no time out," said Chatur. 

"Hopefully the time outs will not be an issue on a go-forward basis."

With files from Information Morning Moncton

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