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Airline, Hotel and Rental Car Cancellation Refunds and Vouchers: How They Work

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Getting travel refunds at a glance

Air travel cancellations, hotel cancellations, car rental cancellations, vacation rental cancellations, canceling a flight, hotel or rental car: now what.

If your airline cancels or makes major changes to your flight — no matter the reason — you are eligible for a full refund under Department of Transportation regulations . So why do so many passengers end up with a voucher instead?

Airlines often try to skirt regulations by giving passengers the option to accept a modified itinerary, even if the changes are major. But for casual travelers who've found themselves entrenched in the confusing world of refunds and who are expecting to receive cash for cancellations, many travelers might be surprised to receive vouchers instead.

Whether it's airlines, hotels or rental cars, here's what you need to know about travel refunds and when you're entitled to one, as well as how to receive and use vouchers if you otherwise can't get a cash refund:

Although specific refund and voucher policies vary from situation to situation and airline to airline, some consistencies (and federal regulations) allow for a few broad generalizations. Here's the quick glance at what you're entitled to, based on type of travel:

Air travel canceled by the customer more than 24 hours after booking will usually be compensated in the form of flight vouchers, which must be used within a certain period of time. Customers who book a more expensive "refundable" fare may be able to get a cash refund.

Air travel canceled by the airline is eligible for a full cash refund, though the airlines will often try to avoid this.

Hotel cancellations are often fully refundable if made more than 24 hours before check-in (except for prepaid/nonrefundable rates), but this varies by booking.

Car rental cancellations are almost always fully refundable, except for prepaid reservations.

Vacation rental (Airbnb, Vrbo) cancellations vary by property.

Now we'll break that down a bit deeper:

Air travel cancellation policies vary based on two factors: when the cancellation is made and who is doing the canceling.

Cancellations made within 24 hours

All flights starting in the U.S. that are canceled within 24 hours of booking are eligible for a full cash refund under Department of Transportation regulations . It doesn’t matter if you book directly through the airline or through a third party booking service: You are eligible for a refund to your original form of payment if your flight originates in the U.S. and you cancel it within 24 hours.

However, some airlines make the process of receiving these refunds cumbersome or confusing, sometimes suggesting you accept alternatives to the cash refund. If you are having trouble finding a way to get your cash back online, call the airline or travel booking service directly.

Cancellations made after 24 hours made by the traveler

If you want to cancel a flight more than 24 hours after booking, it is subject to the cancellation policy of that particular airline and fare:

Refundable fares are generally eligible for a full cash refund.

Some tickets, including many basic economy fares, simply cannot be canceled.

Some tickets can be canceled for a voucher refund, minus a cancellation fee.

Others can be canceled for free, but are available to travelers in the future as flight vouchers.

Now that most U.S. airlines have removed cancellation fees , the most common situation is the last one. You will be able to get a full refund for your nonrefundable flight, but not a cash refund. Instead, you’ll get a voucher or credit for future flights booked within a certain time frame. This isn't ideal, but it’s better than nothing. Just remember to use your voucher before it expires.

Cancellation made by the airline

If the airline cancels or makes major changes to your flight, for any reason, you are eligible for a full refund under Department of Transportation regulations . The definition of "major changes" isn't totally clear, but in general, any schedule change of more than 24 hours should be eligible for a full refund.

However, airlines will often try to skirt this regulation by giving passengers the option to accept a modified itinerary, even if the changes are major. Here’s an email from Singapore Airlines, with our highlight in red:

Because “accept” looks like a default option and the alternative is less prominent, a passenger may not be fully aware of their rights. Don’t fall for it: Always request a refund if the proposed changes aren't ideal.

Also note that sometimes airlines owe you money for delays or cancellations (or at least other forms of compensation, such as meal and hotel vouchers).

And if your flight was canceled at the last-minute by the airline, you'll have to move fast to minimize disruption for the rest of your travels. Make these moves fast if your flight was canceled . And while this won't help you now, bookmark this for next time: NerdWallet's guide to how to book a flight that's less likely to get canceled .

Hotel cancellation policies are generally more straightforward than airline policies, though there are no federally enforced cancellation rules. Hotel bookings generally fall into two categories:

Fully refundable rates, which can generally be canceled within 24 hours of check-in for a full refund.

Prepaid, nonrefundable rates.

Most hotel brands offer flexible rates as the default, which are generally more expensive but either are refundable or don't require upfront payment, period. Often though, travelers prefer prepaid rates purely because they tend to be cheaper. Before booking, consider how likely it is that your travel plans might change. Saving a couple bucks on the prepaid rate might not be worth it in the end if you had to cancel and now can't get your money back.

You should be able to see the terms of the cancellation policy for your booking during checkout. Read and understand them before committing.

One more reason why hotels tend to be more generous than airlines. Unlike airfare, the value of canceled flexible hotel bookings usually isn't offered in the form of credits or vouchers, but as a direct refund of the deposit amount to your credit card .

This one’s easy: Unless you specifically book a prepaid rate for a car rental reservation, you should be able to change, cancel or modify it without incurring a fee. The rules for cancellations on prepaid rates vary among companies and reservations, but they are often more flexible than nonrefundable airfare — and even more flexible than hotel bookings.

Vacation rental brands like Airbnb and Vrbo take a slightly different approach: They offer a range of cancellation policies, from extremely flexible to nonrefundable, and let the hosts (property owners) choose from these policies.

So when booking, look for the specific policy on each property. Here’s an example of Airbnb’s flexible policy:

Refunds from cancellations should come directly to your card — no credits or vouchers are involved.

» Learn more: Cancel For Any Reason (CFAR) travel insurance explained

Canceling travel is never a fun experience, but it can be made all the more challenging when confronted with a host of different rules and conditions for each type of booking. Thankfully, most hotel cancellation policies are fairly straightforward: You can either cancel your booking or you can’t, and you’ll get a cash refund if you do.

However, airline cancellations are a world unto themselves and require a bit more patience and understanding. In general, you won’t get a cash refund unless you cancel within 24 hours of booking, cancel a refundable fare or have the booking canceled by the airline.

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On a similar note...

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Mannheim (Hauptsitz)

Ramstein-Miesenbach

Kaiserslautern

Explanation of our rates.

Are you unsure of which rate applies to you?

Here you can find an explanation of each rate and their requirements, so you can determine more easily which rate suits you.

ABC-Special

This rate is available to every passenger. We have negotiated special fares for our customers that are cheaper than regular prices. The ABC Special rate is only available at ABC Travel Service. It is possible to choose multiple rates to increase the possibility of finding the cheapest rate in the market for you.

Military rate (NATO active) Requirements: NATO/military ID CARD

The “Military Active” rate applies to all NATO/Military ID card holders of the following list: NATO/US Military NATO/US Military Retirees NATO/US Military Reservists NATO/DOD/DOS Civil Employees Their immediate family can also use this rate if they are traveling with the ID card holder.

Military/NATO Family

The "Military Dependant"-rate applies to the following relatives (spouse, children, grandparents, stepsister, mother, father, brother, stepchildren, sister, mother-in-law, father-in-law, grandparents-in-law) of the below mentioned Military ID-card holders:

Senior Requirements: Minimum age 65 years

ABC Travel Service grants all passengers at age 65 and up a discount of up to 15% on flights if the country of departure is Germany. The discount applies to selected booking classes.

This rate can be used/booked by young travelers between the ages of 12 and 24 years without any further requirements needed. If you are a student between 25 and 29 years old, you are also entitled to book the rate with a valid international student Identity Card (ISIC).

To select the above mentioned rate, please pay attention to the reference "student" shown in the flight results.

Travel Package

‘Travel Package’ is a combination of flight and another travel service, such as rental car, hotel or cruise. We have special fares that are cheaper but have the condition that the flight needs to be combined with another service. Even though you add another travel service, this rate can be much cheaper that our regular special rate.

Why doesn’t ABC Travel Service require any evidence of affiliation to the military or other special rate qualifications?

ABC Travel Service does not require proof when booking, as the tickets are mediated. The proof/qualifying paperwork should be submitted on demand at the airport. The transportation contract with respective fare conditions is concluded between passenger and airline. As an agent, ABC Travel Service discloses the fare rules to the passenger. If you are unsure whether your documents are sufficient, we will gladly advise you via your [email protected] request.

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Federal Aviation Administration says eclipse may affect air travel

COLUMBIA, Mo. (KMIZ)

Air travel and traffic at airports is expected to be impacted as several travelers are going to multiple states to watch the eclipse on Monday.

The Federal Aviation Administration released a notice about special air traffic procedures mentioning the eclipse can likely impact airports along its path of travel continuing through Wednesday night. The FAA sent out a news release about flights possibly being impacted by the eclipse.

Travelers are planning to fly to the states where the eclipse is expected to be in full totality. From Texas to New England, the FAA said the airports in those states will be affected the most.

On Monday, those who are flying along the path of the eclipse could encounter limited parking and delays due to an increased amount of aircraft and drones in the sky.

In the release, the FAA said people driving to the airport should anticipate delays during peak traffic periods. Parking may be limited, especially when flying out of smaller airports.

Alica Lansford traveled to Columbia for a conference that happened to be scheduled on the day of the eclipse. She said she left from Tyler, Texas, a town expect to be in the path of totality, and that her day of travel was uneventful.

"I was going to need to leave early, but actually, it was really smooth," Lansford said. "We got into the Dallas-Fort worth airport, and surprisingly, there were no lines, and it was probably one of the smoothest travel days I've had in a while."

The FAA wants to make sure pilots are prepared for the eclipse along with the travelers. In the release they warn pilots of potential airborne holding, being rerouted and of arrival and departure times changing.

The FAA advises pilots that rely on visual flying to practice their approaches such as touch and goes, and to warn them that flight following services may be unavailable.

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• Know Before You Sail
• Prepare For Your Cruise

Terms and Conditions

All bookings of cruises with RW Cruises Pte. Ltd. are subject to these Booking Terms and Conditions (the “Terms & Conditions”), the Passage Contract, the Terms of Use and the Privacy Policy. By making a booking, the Guest agrees that these Terms and Conditions, the Passage Contract, the Terms of Use and the Privacy Policy constitute a legal contract binding the Guest. All fares are displayed in Singapore Dollars (S$) or US Dollars (US$), depending on the country of booking. All Guests are required to make full payment for all bookings prior to the date of sailing. In these Terms and Conditions, all capitalized terms used and not defined herein shall have the meanings ascribed to them in the Passage Contract, unless the context requires otherwise. For the avoidance of doubt, “Carrier” shall have the meaning ascribed to it in the Passage Contract, which will include Resorts World Cruises, its direct and indirect holding companies, subsidiaries, affiliates, designees, assigns or successors, the named Vessel, any substituted vessel, and it’s or their owners, operators, employees, agents, charterers, tenders, launches and related facilities.

2. VISA/PASSPORT REQUIREMENTS AND PASSAGE RESTRICTIONS

All passports must have at least 6 months validity till the end of the cruise date. Guests are responsible to ensure that all travel documents including visas, and inoculation documents are in order prior to departure from their home country. Visa and immigration regulations vary depending on the travel destinations and the nationalities of the Guests. Guests are advised to consult their local agents and/or diplomatic representations on the immigration formalities for their proposed itineraries. All Guests are responsible for making all arrangements required for their visa applications. No refund will be made to Guests who are denied embarkation for non‐compliance with immigration requirements or with these Terms and Conditions.

3. AMENDMENT

3.1 Subject to clause, an administration fee of S$30 or US$20 (depending on your selected currency during booking) will be charged for any of the following amendments requested by a Guest to a booking after the cruise ticket is issued (the “Amendment Policy”): For bookings made in Singapore, the administration fee will be charged at S$100 per passenger per change.

3.2 For the avoidance of doubt, the following changes requested by a Guest are deemed to be cancellations and the Cruise Cancellation Policy will be applicable: ‐ changes to the names of all Guests booked for one cabin (including the scenario where there is only oneGuest booked for a cabin); ‐ changes to the sailing date; ‐ downgrading of cabin category; and ‐ a request for any amendment received by Resorts World Cruises 4 calendar days or less prior to the departure date.

Any request for amendment must be made by the Guest (if the Guest made the booking directly with Resorts World Cruises) or the Travel Agent (if the Guest made the booking through a Travel Agent) to Resorts World Cruises by phone or email or at the contact details provided on www.rwcruises.com, and shall be effective only upon receipt of payment of the administration fee by Resorts World Cruises’ reservation office.

4. CRUISE CANCELLATION

4.1. The Cruise Cancellation Policy applies only to the Guest’s requested changes to the cruises that are deemed to be a form of cancellation. Cancellation charges will be payable by the Guest according to the table below which may be updated by Resorts World Cruises from time to time.

4.2 If you made a booking via a Travel Agent, please consult your Travel Agent for cancellation policies or applicable charges for cancellation of additional services they may provide on their own.

4.3 The Guest must make a request for cancellation to Resorts World Cruises by phone or email and the cancellation shall be effective only upon confirmation by Resorts World Cruises. The date of cancellation shall be the date on which the Guest makes the request for cancellation, subject to confirmation by Resorts World Cruises.

4.4 In the event of the cancellation of a cruise booking by a Guest, the amounts paid for such Guest, less the cancellation charges and other amounts owed, will be refunded. All appropriate refunds will be made directly to the Guest’s credit card account or through the Guest’s Travel Agent if the booking is made through a Travel Agent. Resorts World Cruises is not responsible for the receipt by the Guest from his Travel Agent of any monies refunded.

4.5 Notwithstanding the above, a cancellation fee of 100% of full cabin fare per Guest will be imposed for non‐refundable promotion fares and sailings classified as “peak sailings”.

5. SINGLE TRAVELER

Single traveler supplement charges are chargeable for a solo Guest booking a single cabin. Single traveler supplement charges are charged at 200% of the Twin‐Sharing cabin fare, unless otherwise stated or notified by Resorts World Cruises to the Guest.

6. ADDING OF CABIN

Any request to add a cabin to a cruise booking is subject to availability and will be charged at prevailing rates.

7. ADDITIONAL PASSENGERS

Any request to add a Guest to a cruise booking is subject to availability and will be charged at prevailing rates.

8. INFANT & MINOR POLICY

9. PREGNANCY POLICY

Resorts World Cruises will not accept Guests who have entered their 24th week of pregnancy at the commencement of, or at any time during their cruise vacation. All expectant Guests are required to present a physician’s statement verifying her gestational status in accordance with the Passage Contract and certifying her fitness to travel (even if the Guest is less than 24 weeks pregnant upon disembarkation) to the check‐in staff prior to embarkation.

10. RIGHT TO REJECT

10.1 Resorts World Cruises reserves the right to refuse embarkation to any Guest whose medical condition is not made known during reservation of the cruise or prior to sailing, or who may be suffering from a contagious or infectious disease (including without limitation, COVID‐19), ill health or whose presence in the opinion of Resorts World Cruises may be detrimental to the safety of other Guests, or who may be excluded from landing at destination by the governmental or regulatory authorities of such destinations. In any of such circumstances, Resorts World Cruises shall not be obliged to refund any portion of the fare whatsoever.

11. LIABILITY AND LIMITATION

A tour package may involve services provided by independent contractors including but not limited to transportation/accommodation companies, entertainment or meal suppliers, and other service providers. Guests should note that the provision of such services by the independent contractors are managed by these service providers and governed by separate terms and conditions of services. The Carrier and its associated agents and their representatives are not responsible and expressly disclaim any liability for any injury, illness, damage, loss, delay, accident, irregularity or inconvenience that may be caused to any person or property, whether directly or indirectly, as a result of an act or omission of the owner or operator or representative of such services involved, with the exception of those arising out of the gross negligence of Resorts World Cruises and its associated agents. To the fullest extent permitted by applicable laws, the Carrier disclaims any liability in contract or in tort or any cause of action whatsoever for any injury, illness, damage, loss, delay, accident, irregularity, additional expenses or inconvenience suffered by any person, save for such losses caused directly by the gross negligence of Resorts World Cruises. The Carrier does not accept any liability caused directly or indirectly by a Force Majeure Event as indicated in the Passage Contract. The Carrier does not accept any representations made by overseas agents, tour managers, guides or employees and none of such overseas agents, tour managers, guides or employees are authorised to bind or commit the Carrier to any liability whatsoever and the Carrier will not be bound by any statement or representation, unless such statements are issued in writing and signed by a duly authorized senior management executive of Resorts World Cruises. Transportation companies or firms operating for Resorts World Cruises shall be exempted from all liability in respect of any detention, delay, loss, danger, sickness or injury, by whosoever caused and of whatever kind occurring of or to any Guest at any time when such Guest is not on board a carrier or conveyance used or operated by the transportation companies.

12. RIGHT TO CANCEL OR SUBSTITUTE

To the fullest extent permitted under applicable laws, Resorts World Cruises reserves the right to cancel or substitute any scheduled port of call / itinerary / price / programme or to impose a supplement for fuel surcharges or other times, at any time at its sole discretion without prior notice.

13. RIGHT TO VARY

Resorts World Cruises reserves the right to amend these Terms and Conditions at its sole discretion from time to time without prior notice.

14. INSURANCE

Every Guest should have fully comprehensive travel insurance valid for the duration of the cruise, which should cover medical care, quarantine and repatriation in the event that the Guest contracts COVID‐19.

15. HEALTH ACKNOWLEDGEMENT

You, the Guest, acknowledge and agree that by making a booking of a cruise with Resorts World Cruises, on behalf of yourself and/or other persons for whom you are acting, you warrant and represent that you and the persons for whom you are acting for are fit to travel and the undertaking of this cruise, and all of its activities, will not endanger yourself, the persons for whom you act for and any other persons. You acknowledge and agree that you understand the risks related to exposure to pathogens and their resulting illnesses while cruising with us, including those relating to guests who are at a higher risk of severe illness. It is a condition of boarding and remaining on‐board any of our ships that all guests comply with our guest health safety and conduct policy, and all health and safety policies as may be notified to you by us from time to time, whether on our website or on board any of the ships.

16.GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be interpreted, construed and governed by the laws of Singapore and the Guest irrevocably submits to the exclusive jurisdiction of the Singapore Courts in relation to all claims by the Guest against the Carrier, whether under these Terms and Conditions or otherwise.

RW Cruises Pte. Ltd.的所有航行預訂須受本預訂條款及條件（「條款及條件」）、航程合約、使用條款、私隱政策及人權法案規限。一經作出預訂，即表示賓客（定義見我們的航程合約）同意本條款及條件、航程合約、使用條款、私隱政策及人權法案構成對賓客具約束力的法律合約（統稱「運輸合約」）。運輸合約可於名勝世界郵輪的網站https://www.rwcruises.com/查閱。 所有船費均以新加坡元、港元、新台幣、馬來西亞令吉、美元或承運人可能決定的其他貨幣顯示。所有賓客均須於出航日期之前就所有預訂支付全數款項。 除非文義另有所指，否則本條款及條件中所使用而並未於本文界定的所有詞彙具有航程合約所賦予的涵義。為免生歧義，「承運人」具有航程合約所賦予的涵義，當中包括名勝世界郵輪、其直接及間接控股公司、附屬公司、聯屬公司、被指派人、受讓人或繼任人、指名船隻、任何替代船隻，以及其擁有人、營運商、僱員、代理商、承租人、補給船、汽艇及相關設施。

二。簽證／護照規定及航程限制

所有護照的有效期必須為航行日期結束後最少6個月。賓客負責確保所有旅遊文件（包括簽證及疫苗注射文件）於從原籍國出發之前狀況良好。簽證及入境規例視乎旅遊目的地及賓客國籍而各有不同。建議賓客就其建議行程的入境手續諮詢其當地代理商及／或外交代表。所有賓客均須負責就其簽證申請作出所有安排。倘賓客因未能遵守入境規定或本條款及條件而被拒絕登船，將不獲退款。

三·一 在第3.2條規限下，倘賓客於船票發出之後要求對預訂作出以下任何修訂，將須繳付行政費30新加坡元或20美元（視乎閣下於預訂時所選貨幣而定）（「修訂政策」）：

三·二 為免生疑問，倘賓客要求作出以下更改，會被視為取消，屆時航行取消政策將適用： ‐ 更改預訂某一艙房的所有賓客的姓名（包括只有一名賓客預訂艙房的情況）； ‐ 更改出航日期； ‐ 下調艙房級別；及 ‐ 要求名勝世界郵輪作出在出發日期前4個或以下曆日收訖的任何修訂。

賓客（倘賓客直接向名勝世界郵輪預訂）或旅行社（倘賓客透過旅行社預訂）必須經電話或電郵向名勝世界郵輪作出任何修訂要求，聯絡詳情載於www.rwcruises.com，並僅於名勝世界郵輪的票務處收到所支付的行政費後方告生效。

四·一 航行取消政策僅適用於賓客被視為屬取消形式的航行更改要求。賓客將須根據下表（可能經名勝世界郵輪不時更新）支付取消費。

四·二 倘若閣下透過旅行社作出預訂，請向旅行社查詢其本身有關取消額外服務的取消政策或適用費用。

四·三 賓客必須透過電話或電郵向名勝世界郵輪作出取消要求，而取消將僅於名勝世界郵輪確認時生效。取消日期將為賓客作出取消要求的日期，惟須待名勝世界郵輪確認。

四·四 倘賓客取消航行預訂，已就該名賓客支付的金額將在扣除取消費及其他結欠款項後退款。所有適當退款將直接存入賓客的信用卡賬戶，或倘預訂乃透過賓客的旅行社作出，則透過旅行社退款。名勝世界郵輪概不對賓客自其旅行社收取任何退回款項負責。

四·五 儘管上文所述，就被分類為「旺季出航」的不可退款推廣船費及出航，每名賓客將須繳付全數艙房費的100%作為取消費。

單獨預訂單人艙房的賓客須繳付單人旅客附加費。除非另有列明或名勝世界郵輪另行通知賓客，否則單人旅客附加費按雙人共享艙房費的200%計算。

倘賓客要求在航行預訂中增加艙房，須視乎艙房供應而定，並將按現行費率收費。

倘賓客要求在航行預訂中增加賓客，須視乎艙房供應而定，並將按現行費率收費。

八。嬰兒及未成年人士政策

名勝世界郵輪將不會接待於郵輪假期間開始時或期內任何時間進入第24週懷孕的賓客。所有待產賓客須根據航程合約於登船前向登記人員出示醫生紙，核實其妊娠情況，證明賓客適宜旅遊（即使賓客於離船時懷孕少於24週）。

名勝世界郵輪保留權利拒絕任何於預約航行或出航前身體狀況未知，或可能患上傳染病或經接觸傳染的疾病（包括但不限於2019冠狀病毒病）、健康欠佳或名勝世界郵輪認為其出現可能會危害其他賓客安全，或可能會被目的地的政府或監管機構拒絕著陸的賓客登船。在任何該等情況下，名勝世界郵輪概無義務退回任何部分的不論何種費用。

旅行團可能涉及獨立承包商提供的服務，包括但不限於交通／住宿公司、娛樂或餐飲供應商及其他服務供應商。賓客應注意獨立承包商提供的該等服務乃由此等服務供應商管理，並受個別服務條款及條件規管。對於因所涉及的該等服務的擁有人或營運商或代表的作為或不作為而可能直接或間接對任何人士或財物造成的任何受傷、疾病、損害、損失、延遲、意外、不當情況或不便，承運人及其相關代理商及相關代理商之代表概不負責，並明確表示概不就此承擔法律責任，惟因名勝世界郵輪及其相關代理商在挑選服務供應商時嚴重疏忽而造成者除外。在適用法例允許的最大範圍內，承運人概不承擔合約法或侵權法的法律責任，或就任何人士蒙受的任何受傷、疾病、損害、損失、延遲、意外、不當情況、額外開支或不便的不論何種的任何訴訟因由承擔法律責任，惟因名勝世界郵輪在挑選服務供應商時嚴重疏忽而直接造成的損失除外。承運人概不接受航程合約所示因不可抗力事件直接或間接造成的任何法律責任。承運人概不接受海外代理商、旅行團管理公司、導遊或僱員作出的任何聲明，而該等海外代理商、旅行團管理公司、導遊或僱員並無獲授權約束或使承運人承擔不論何種的任何法律責任，而除非該等陳述乃由名勝世界郵輪獲正式授權的高級管理行政人員以書面發出並簽署，否則承運人將不受任何陳述或聲明約束。為名勝世界郵輪營運的運輸公司或商號將獲豁免，就於賓客並非於運輸公司所使用或營運的運載工具或運輸工具上的任何時間，任何人士對任何賓客造成及任何賓客發生任何類型的任何置留、延遲、損失、危險、疾病或受傷承擔一切法律責任。

在適用法例允許的最大範圍內，名勝世界郵輪保留權利隨時全權酌情決定取消或取代任何預定停靠港／行程／價格／節目，或徵收燃料附加費或其他時間的附加費，恕不另行通知。

名勝世界郵輪保留權利不時全權酌情決定修訂本條款及條件，恕不另行通知。

每名賓客應具備於航行期間有效的全面綜合旅遊保險，當中應涵蓋萬一賓客感染2019冠狀病毒病的醫療護理、隔離及協助回國。

作為賓客，閣下確認並同意，一經某人代表閣下及／或閣下代表行事的其他人士在名勝世界郵輪預訂航行，即代表閣下保證及聲明閣下及閣下代表行事的其他人士的健康狀況適合旅遊，而參與本次航行及其所有活動將不會危害閣下、閣下代表行事的其他人士及任何其他人士。閣下確認並同意閣下了解乘坐我們的郵輪時接觸到病原體及因此患病的相關風險，包括患上嚴重疾病風險較高的賓客的相關風險。所有賓客登上及留在我們的郵輪上的條件是遵守我們的賓客健康安全及行為政策，以及我們可能不時通知閣下的所有健康及安全政策（不論張貼在我們的網站或任何郵輪上）。

a. 名勝世界郵輪致力保護賓客的健康及安全。敬請注意，可能適用於航行的任何額外政策、步驟及安全預防措施乃以國家規定為基礎。違反本第16條可能被視為違反與名勝世界郵輪之間的航程合約，並可能導致賓客被拒絕登船及／或被要求離船，而不獲退回費用。 b. 一經於名勝世界郵輪預訂或預約航程，即被視為賓客已閱讀及了解名勝世界郵輪可能不時實施以保障賓客及船員健康及安全的所有安全管理措施及增強預防措施，並同意受此約束。

十六·二 政府的旅遊建議

a. 名勝世界郵輪致力保護賓客的健康及安全。敬請注意，可能適用於航行的任何額外政策、步驟及安全預防措施乃以國家規定為基礎。違反本第16條可能被視為違反與名勝世界郵輪之間的航程合約，並可能導致賓客被拒絕登船及／或被要求離船，而不獲退回費用。 b. 所有賓客必須遵守登船地點、作岸上短暫停留／旅遊的停靠港及目的地／離船地點的當地健康法例（包括2019冠狀病毒病政策，如有）。

十六·三 健康狀況適合旅遊

a. 在賓客於名勝世界郵輪預訂航行前，賓客必須確保健康狀況適合旅遊，及將不會於航行中危害自己或其他人士。賓客必須向名勝世界郵輪披露自己或賓客代表行事的人士而賓客知悉的任何已存在的身體狀況（不論是否經醫生診斷），包括賓客是否於與名勝世界郵輪出遊之前已感染任何傳染病或出現任何傳染病的病徵（包括但不限於諾沃克病毒、沙門氏菌、麻疹、猴痘及／或2019冠狀病毒病）。

b. 賓客一經代表自己及／或賓客代表行事的其他人士於名勝世界郵輪預訂或預約航行，即代表賓客保證及聲明賓客及賓客代表行事的人士的健康狀況適合旅遊，而參與航行及其所有活動將不會危害賓客、賓客代表行事的人士及任何其他人士。賓客確認並同意賓客了解乘坐名勝世界郵輪的郵輪時接觸到病原體及因此患病的相關風險，包括患上嚴重疾病風險較高的賓客的相關風險。

c. 名勝世界郵輪保留權利於名勝世界郵輪可接受及確認預訂之前或之後要求有關賓客病歷的額外資料及／或賓客的健康狀況適合旅遊的證明。倘賓客未能提供名勝世界郵輪合理要求的資料，可導致賓客遭拒絕登船，並將被視為賓客取消航行預訂。作為預防措施，名勝世界郵輪保留權利隨時因公共健康風險理由拒絕任何賓客進行航程及／或取消任何預約，而無須承擔不論何種的任何法律責任。

十六·四 抵達港口前—強制性網上預辦登船

a. 賓客必須於https://www.rwcruises.com「Manage My Cruise」（管理我的航行）一欄辦理網上預辦登船。網上預辦登船將於出航前72小時開放，並於出航前24小時關閉。

b. 根據新加坡政府的規定，賓客必須確保於網上預辦登船時輸入的聯絡資料正確。

• 名勝世界郵輪致力於航行期間以增強安全預防措施保護賓客及船員的健康及安全。
• 儘管名勝世界郵輪將保持郵輪清潔，並根據我們的衛生程序定期進行消毒，我們高度建議賓客帶備足夠口罩及洗手液（如需要）在船上自用，並遵守以下簡單規則，以與名勝世界郵輪安全航行：
• 根據指示及指示牌佩戴認可規格口罩；及
• 在有需要時參與名勝世界郵輪的接觸者追蹤程序。
• 在預訂航行過程中、在港口登上郵輪前、於航行期間及在港口離開郵輪時於任何時間向第三方醫療服務供應商收集、使用第三方醫療服務供應商、與第三方醫療服務供應商分享及／或自第三方醫療服務供應商收取閣下提供的任何健康資料及／或樣本，以評估閣下的健康狀況是否適合旅遊；及
• 於航行期間評估閣下當時的健康狀況是否適合旅遊；
• 監察是否遵守安全管理措施；
• 為了健康及安全理由而進行任何必需的醫療及行政干預。

十六·六 2019冠狀病毒病病徵申報義務

• 名勝世界郵輪謹此重申其賓客及船員的安全仍為其最優先考慮的事項，因此我們已按照新加坡當局規定實施嚴格措施。就賓客是否存在2019冠狀病毒病病徵而產生的任何船上醫療費用（包括在船上進行的2019冠狀病毒病測試），將不會向賓客收取。
• 倘名勝世界郵輪知悉船上出現2019冠狀病毒病陽性個案，申報賓客及其緊密旅伴將即時在隔離客房隔離，以作進一步檢查及船上測試。船上亦將即時啟動接觸者追蹤。
• 個案將根據新加坡衛生部或國家衛生部（視乎情況而定）批准的程序進一步管理。
• 離船、清關、入境及安全檢查將嚴格遵照當地港口規例及任何其他有關當局規定進行。名勝世界郵輪預期離船將於預定時間按已通知組別進行。由於現有的健康及安全程序，概不考慮提早或延遲離船的特別要求。
• 這可能對閣下的回程或接續旅程造成若干延遲，而儘管名勝世界郵輪對可能造成的任何不便感到遺憾，但名勝世界郵輪概不對我們遵守不時適用的健康及安全程序及／或當地規例所造成的延遲承擔任何法律責任。我們敬希閣下了解。

十六·八 船上設施及服務

船上設施及服務將根據新加坡當局批准的安全管理措施營運。名勝世界郵輪敬希賓客了解並遵守有關措施。倘賓客被發現違反任何安全管理措施，有關當局可能採取執行法動。

十七。管轄法律及司法管轄區

本條款及條件須按新加坡法例詮釋、解釋及規管，賓客不可撤回地就賓客針對承運人提出的所有申索（不論根據本條款及條件或其他條文提出）接受新加坡法院的專有司法管轄權管轄。

RW Cruises Pte. Ltd.的所有航行预订须受本预订条款及条件（「条款及条件」）、航程合约、使用条款、隐私政策及人权法案规限。一经作出预订，即表示宾客（定义见我们的航程合约）同意本条款及条件、航程合约、使用条款、隐私政策及人权法案构成对宾客具约束力的法律合约（统称「运输合约」）。运输合约可于名胜世界邮轮的网站https://www.rwcruises.com/查阅。 所有船费均以新加坡元、港元、新台币、马来西亚令吉、美元或承运人可能决定的其他货币显示。所有宾客均须于出航日期之前就所有预订支付全数款项。 除非文义另有所指，否则本条款及条件中所使用而并未于本文界定的所有词汇具有航程合约所赋予的涵义。为免生歧义，「承运人」具有航程合约所赋予的涵义，当中包括名胜世界邮轮、其直接及间接控股公司、附属公司、联属公司、被指派人、受让人或继任人、指名船只、任何替代船只，以及其拥有人、运营商、雇员、代理商、承租人、补给船、汽艇及相关设施。

二。签证／护照规定及航程限制

所有护照的有效期必须为航行日期结束后最少6个月。宾客负责确保所有旅游文件（包括签证及疫苗注射文件）于从原籍国出发之前状况良好。签证及入境规例视乎旅游目的地及宾客国籍而各有不同。建议宾客就其建议行程的入境手续咨询其当地代理商及／或外交代表。所有宾客均须负责就其签证申请作出所有安排。倘宾客因未能遵守入境规定或本条款及条件而被拒绝登船，将不获退款。

三·一 在第3.2条规限下，倘宾客于船票发出之后要求对预订作出以下任何修订，将须缴付行政费30新加坡元或20美元（视乎 阁下于预订时所选货币而定）（「修订政策」）：

三·二 为免生疑问，倘宾客要求作出以下更改，会被视为取消，届时航行取消政策将适用： ‐ 更改预订某一舱房的所有宾客的姓名（包括只有一名宾客预订舱房的情况）； ‐ 更改出航日期； ‐ 下调舱房级别；及 ‐ 要求名胜世界邮轮作出在出发日期前4个或以下历日收讫的任何修订。

宾客（倘宾客直接向名胜世界邮轮预订）或旅行社（倘宾客通过旅行社预订）必须经电话或电邮向名胜世界邮轮作出任何修订要求，联络详情载于www.rwcruises.com，并仅于名胜世界邮轮的票务处收到所支付的行政费后方告生效。

四·一 航行取消政策仅适用于宾客被视为属取消形式的航行更改要求。宾客将须根据下表（可能经名胜世界邮轮不时更新）支付取消费。

四·二 倘若阁下通过旅行社作出预订，请向旅行社查询其本身有关取消额外服务的取消政策或适用费用

四·三 宾客必须通过电话或电邮向名胜世界邮轮作出取消要求，而取消将仅于名胜世界邮轮确认时生效。取消日期将为宾客作出取消要求的日期，惟须待名胜世界邮轮确认。

四·四 倘宾客取消航行预订，已就该名宾客支付的金额将在扣除取消费及其他结欠款项后退款。所有适当退款将直接存入宾客的信用卡账户，或倘预订乃通过宾客的旅行社作出，则通过旅行社退款。名胜世界邮轮概不对宾客自其旅行社收取任何退回款项负责。

四·五 尽管上文所述，就被分类为「旺季出航」的不可退款推广船费及出航，每名宾客将须缴付全数舱房费的100%作为取消费。

单独预订单人舱房的宾客须缴付单人旅客附加费。除非另有列明或名胜世界邮轮另行通知宾客，否则单人旅客附加费按双人二人同房共享平均舱房费的200%计算。

倘宾客要求在航行预订中增加舱房，须视乎舱房供应而定，并将按现行费率收费。

倘宾客要求在航行预订中增加宾客，须视乎舱房供应而定，并将按现行费率收费。

八。婴儿及未成年人士政策

名胜世界邮轮将不会接待于邮轮假期间开始时或期内任何时间进入第24周怀孕的宾客。所有待产宾客须根据航程合约于登船前向登记人员出示医生纸，核实其妊娠情况，证明宾客适宜旅游（即使宾客于离船时怀孕少于24周）。

名胜世界邮轮保留权利拒绝任何于预约航行或出航前身体状况未知，或可能患上传染病或经接触传染的疾病（包括但不限于2019冠状病毒病）、健康欠佳或名胜世界邮轮认为其出现可能会危害其他宾客安全，或可能会被目的地的政府或监管机构拒绝着陆的宾客登船。在任何该等情况下，名胜世界邮轮概无义务退回任何部分的不论何种费用。

旅行团可能涉及独立承包商提供的服务，包括但不限于交通／住宿公司、娱乐或餐饮供应商及其他服务供应商。宾客应注意独立承包商提供的该等服务乃由此等服务供应商管理，并受个别服务条款及条件规管。对于因所涉及的该等服务的拥有人或运营商或代表的作为或不作为而可能直接或间接对任何人士或财物造成的任何受伤、疾病、损害、损失、延迟、意外、不当情况或不便，承运人及其相关代理商及相关代理商之代表概不负责，并明确表示概不就此承担法律责任，惟因名胜世界邮轮及其相关代理商在挑选服务供应商时严重疏忽而造成者除外。在适用法例允许的最大范围内，承运人概不承担合约法或侵权法的法律责任，或就任何人士蒙受的任何受伤、疾病、损害、损失、延迟、意外、不当情况、额外开支或不便的不论何种的任何诉讼因由承担法律责任，惟因名胜世界邮轮在挑选服务供应商时严重疏忽而直接造成的损失除外。承运人概不接受航程合约所示因不可抗力事件直接或间接造成的任何法律责任。承运人概不接受海外代理商、旅行团管理公司、导游或雇员作出的任何声明，而该等海外代理商、旅行团管理公司、导游或雇员并无获授权约束或使承运人承担不论何种的任何法律责任，而除非该等陈述乃由名胜世界邮轮获正式授权的高级管理行政人员以书面发出并签署，否则承运人将不受任何陈述或声明约束。为名胜世界邮轮运营的运输公司或商号将获豁免，就于宾客并非于运输公司所使用或运营的运载工具或运输工具上的任何时间，任何人士对任何宾客造成及任何宾客发生任何类型的任何置留、延迟、损失、危险、疾病或受伤承担一切法律责任

在适用法例允许的最大范围内，名胜世界邮轮保留权利随时全权酌情决定取消或取代任何预定停靠港／行程／价格／节目，或征收燃料附加费或其他时间的附加费，恕不另行通知。

名胜世界邮轮保留权利不时全权酌情决定修订本条款及条件，恕不另行通知。

每名宾客应具备于航行期间有效的全面综合旅游保险，当中应涵盖万一宾客感染2019冠状病毒病的医疗护理、隔离及协助回国。

作为宾客， 阁下确认并同意，一经某人代表 阁下及／或 阁下代表行事的其他人士在名胜世界邮轮预订航行，即代表 阁下保证及声明 阁下及 阁下代表行事的其他人士的健康状况适合旅游，而参与本次航行及其所有活动将不会危害 阁下、 阁下代表行事的其他人士及任何其他人士。 阁下确认并同意 阁下了解乘坐我们的邮轮时接触到病原体及因此患病的相关风险，包括患上严重疾病风险较高的宾客的相关风险。所有宾客登上及留在我们的邮轮上的条件是遵守我们的宾客健康安全及行为政策，以及我们可能不时通知 阁下的所有健康及安全政策（不论张贴在我们的网站或任何邮轮上）。

a. 名胜世界邮轮致力保护宾客的健康及安全。敬请注意，可能适用于航行的任何额外政策、步骤及安全预防措施乃以国家规定为基础。违反本第16条可能被视为违反与名胜世界邮轮之间的航程合约，并可能导致宾客被拒绝登船及／或被要求离船，而不获退回费用。 b. 一經於名勝世界郵輪預訂或預約航程，即被視為賓客已閱讀及了解名勝世界郵輪可能不時實施以保障賓客及船員健康及安全的所有安全管理措施及增強預防措施，並同意受此約束。

a. 新加坡居民及国际旅客均可预订航行。进入新加坡的国际旅客将须履行移民与关卡局（ICA）所实施的强制性边境及健康管制措施（如适用）（请参阅https://safetravel.ica.gov.sg/），以符合登船资格。于航行之前，高度建议宾客查看新加坡卫生部网站（http://www.moh.gov.sg/covid-19）以及行程内任何国家的国家卫生部的网站，以取得最新旅游建议及信息。 b. 所有宾客必须遵守登船地点、作岸上短暂停留／旅游的停靠港及目的地／离船地点的当地健康法例（包括2019冠状病毒病政策，如有）。

十六·三 健康状况适合旅游

a. 在宾客于名胜世界邮轮预订航行前，宾客必须确保健康状况适合旅游，及将不会于航行中危害自己或其他人士。宾客必须向名胜世界邮轮披露自己或宾客代表行事的人士而宾客知悉的任何已存在的身体状况（不论是否经医生诊断），包括宾客是否于与名胜世界邮轮出游之前已感染任何传染病或出现任何传染病的病征（包括但不限于诺如病毒、沙门氏菌、麻疹、猴痘及／或2019冠状病毒病）。

b. 宾客一经代表自己及／或宾客代表行事的其他人士于名胜世界邮轮预订或预约航行，即代表宾客保证及声明宾客及宾客代表行事的人士的健康状况适合旅游，而参与航行及其所有活动将不会危害宾客、宾客代表行事的人士及任何其他人士。宾客确认并同意宾客了解乘坐名胜世界邮轮的邮轮时接触到病原体及因此患病的相关风险，包括患上严重疾病风险较高的宾客的相关风险。

c. 名胜世界邮轮保留权利于名胜世界邮轮可接受及确认预订之前或之后要求有关宾客病历的额外信息及／或宾客的健康状况适合旅游的证明。倘宾客未能提供名胜世界邮轮合理要求的信息，可导致宾客遭拒绝登船，并将被视为宾客取消航行预订。作为预防措施，名胜世界邮轮保留权利随时因公共健康风险理由拒绝任何宾客进行航程及／或取消任何预约，而无毋须承担不论何种的任何法律责任。

十六·四 抵达港口前—强制性线上预办登船

a. 宾客必须于https://www.rwcruises.com「Manage My Cruise」（管理我的航行）一栏办理线上预办登船。线上预办登船将于出航前72小时开放，并于出航前24小时关闭。

b. 根据新加坡政府的规定，宾客必须确保于线上预办登船时输入的联络信息正确。

• 名胜世界邮轮致力于航行期间以增强安全预防措施保护宾客及船员的健康及安全。
• 在咳嗽及打喷嚏时使用纸巾，并即时弃掉纸巾；
• 根据指示及指示牌佩戴认可规格口罩；及
• 在有需要时参与名胜世界邮轮的接触者追踪程序。
• 在预订航行过程中、在港口登上邮轮前、于航行期间及在港口离开邮轮时于任何时间向第三方医疗服务供应商收集、使用第三方医疗服务供应商、与第三方医疗服务供应商分享及／或自第三方医疗服务供应商收取 阁下提供的任何健康信息及／或样本，以评估 阁下的健康状况是否适合旅游；及
• 于航行期间评估 阁下当时的健康状况是否适合旅游；
• 监察是否遵守安全管理措施；
• 为了健康及安全理由而进行任何必需的医疗及行政干预。

十六·六 2019冠状病毒病病征申报义务

• 名胜世界邮轮谨此重申其宾客及船员的安全仍为其最优先考虑的事项，因此我们已按照新加坡当局规定实施严格措施。就宾客是否存在2019冠状病毒病病征而产生的任何船上医疗费用（包括在船上进行的2019冠状病毒病测试），将不会向宾客收取。
• 倘名胜世界邮轮知悉船上出现2019冠状病毒病阳性个案，申报宾客及其紧密旅伴将即时在隔离客房隔离，以作进一步检查及船上测试。船上亦将即时启动接触者追踪。
• 个案将根据新加坡卫生部或国家卫生部（视乎情况而定）批准的程序进一步管理。
• 离船、清关、入境及安全检查将严格遵照当地港口规例及任何其他有关当局规定进行。名胜世界邮轮预期离船将于预定时间按已通知组别进行。由于现有的健康及安全程序，概不考虑提早或延迟离船的特别要求。
• 这可能对 阁下的回程或接续旅程造成若干延迟，而尽管名胜世界邮轮对可能造成的任何不便感到遗憾，但名胜世界邮轮概不对我们遵守不时适用的健康及安全程序及／或当地规例所造成的延迟承担任何法律责任。我们敬希 阁下了解。

十六·八 船上设施及服务

船上设施及服务将根据新加坡当局批准的安全管理措施运营。名胜世界邮轮敬希宾客了解并遵守有关措施。倘宾客被发现违反任何安全管理措施，有关当局可能采取执行法动。

十七。管辖法律及司法管辖区

本条款及条件须按新加坡法例诠释、解释及规管，宾客不可撤回地就宾客针对承运人提出的所有申索（不论根据本条款及条件或其他条文提出）接受新加坡法院的专有司法管辖权管辖。

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Biden to discuss new student loan forgiveness plan in Wisconsin on Monday: Sources

President Joe Biden is expected to discuss the framework for a new major student loan forgiveness plan on Monday during a trip to Wisconsin, sources familiar with the White House's plans confirm to ABC News.

Biden is scheduled to travel on Monday to Madison, home to a major university and in a crucial battleground state.

A proposed rule that could impact millions of borrowers may be close to being finalized, sources said. The White House would not yet confirm any details.

The latest proposal was first reported by The Wall Street Journal on Friday.

Sources told ABC News that unlike the sweeping student loan forgiveness plan that was struck down by the Supreme Court last year, this new one will require borrowers to fall into specific categories to get relief, such as possible financial hardship or holding debt that because of interest is now bigger than the amount originally borrowed.

That distinction -- a more targeted approach to debt cancellation -- is part of what makes the White House confident in their legal footing this time should a new proposal be challenged as well, sources said.

The Department of Education has been engaged in recent months in public listening sessions with stakeholders -- a move considered best practice and a way to firm up justification and standing for new regulations.

The Supreme Court struck down the Biden administration's initial loan forgiveness plan in June 2023. In a 6-3 decision, the court ruled the Department of Education exceeded its authority when it moved to wipe out more than $400 billion in federal student loan debt.

The program would have forgiven up to $10,000 in debt for borrowers making less than $125,000 a year. Borrowers who took out Pell Grants to pay for college could have had up to $20,000 canceled.

Forty-three million Americans would have qualified for the program, and the Education Department had already approved applications for 16 million borrowers before halting due to legal challenges.

Biden, who made tackling student loan debt a key campaign pledge, said following the ruling that "the fight is not over."

Dashboard showing what airlines offer in the case of cancellations, delays rolled out by DOT

Travelers can check if their airline offers free meals, hotels and rebooking.

The U.S. Department of Transportation is rolling out a new dashboard for travelers to see what they are entitled to from airlines in the case of cancellations or delays ahead of the Labor Day travel weekend.

The site, which launched Thursday, shows passengers what each airline offers during extended delays and cancellations. The DOT said travelers can easily see if they’re entitled to meals, a hotel, or even a full refund, among other options.

This comes ahead of the busy expected Labor Day travel weekend. The Federal Aviation Administration estimates that Thursday will be the busiest of the weekend, with 47,000 estimated flights scheduled.

The information tool will show customers "in black-and-white" what they are entitled to, DOT Deputy Secretary Polly Trottenberg told ABC News.

"We're very excited to roll out what we think is a very user-friendly, one-stop-shop dashboard that will show you, for the 10 largest airlines, what the policies they have if a flight is canceled or delayed due to something within the airline's control in terms of refunds, rebooking, potentially meals or hotel stays," Trottenberg said.

MORE: Recent flight disruptions are ‘unacceptable,’ Buttigieg says as he calls on airlines to improve service

Trottenberg said a lot of these used to be discretionary policies for airlines depending on circumstance, but airlines have now made them official policies. As a result, travelers are now guaranteed these, and DOT can enforce them.

"Now, eight of the 10 airlines have really upped their game and committed to that as part of their customer service plans," Trottenberg said. "That means, again, it is a consumer entitlement and we will be able to, in the case of an airline not living up to the word, able to enforce."

Trottenberg said recent data showed a downward trend in cancellations and delays and is confident the continued improvements to airline schedules and other aviation operations could "bear good results" for the holiday weekend. Trottenberg touted the cancellation rate of flights has dropped from about 4% in early summer to closer to 2% now.

However, the agency still faces criticism. Thirty-eight attorneys general sent a letter to lawmakers on Wednesday over concerns that the DOT is "unable or unwilling" to address customer complaints.

The informational tool for travelers comes a few weeks after Transportation Secretary Pete Buttigieg sent a letter to airlines calling the flight disruptions "unacceptable" and encouraged airlines to clean up their act when it came to providing redress to consumers.

MORE: Air travel complaints up 35% in June, DOT report shows

Trottenberg said they think there is more to be done when it comes to addressing failures by airlines.

"We're working on a rulemaking right now to make it clearer for consumers what the ability is for them in terms of refunds," Trottenberg said. "And all options are on the table, we're going to continue to make sure that we have consumers back."

ABC News' Sam Sweeney and Amanda Maile contributed to this report.

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7 On Your Side

Consumer advocate says some trips reclassified as postponed, not canceled, to avoid refunds.

DANVILLE, Calif. (KGO) -- When is a cancellation not a cancellation? That's the dilemma facing travelers seeking refunds from a travel company.

The definition of what qualifies for a refund these days seems to be constantly changing. Here's what travelers need to know.

Carolyn Pon is no stranger to travel.

She's been on safaris in Africa to explore the wildlife. She's traveled to Norway to enjoy its splendid beauty. And she's taken in the culture of Russia.

"On the river. That was great. That was really good," she said.

Next she had hoped to go with a group of eight to see Greece, also from a river. She booked the trip for her group of friends and family originally in 2019 to depart in 2020.

Then COVID happened.

"And when it got cancelled, we were trying to get a refund. That's when we started having issues with their customer service," said Pon.

Pon booked her trip through the same company she used for her previous trips, Vantage Travel.

Michelle Couch-Friedman is the executive director of Elliott Advocacy, the consumer arm of national travel columnist Christopher Elliott. She says Vantage Travel has been around since 1983.

"And they have hordes of loyal travelers that are dedicated to using Vantage," said Couch-Friedman.

Vantage told Pon they would rebook her on a different cruise to Greece, but would also include Italy for a higher price and a longer trip.

They would also have to change ships.

"Isn't that unique," Pon declared as she held up a picture of the vessel she was to have been on originally. "I mean it's not like a river boat, or a tour boat. It was going to be an actual sail boat," said Pon.

Instead, Vantage wanted to book her on a ship that holds up to 200 people. The change of ships and itinerary were not acceptable to Pon's group.

Consumer advocate Couch-Friedman says other consumers have had similar experiences.

"I've heard of that with Vantage, where you're going to get a replacement trip that has nothing to do with what you booked. We've never seen such behavior in the travel industry before the pandemic," she said.

Elliott Advocacy says Vantage Travel also classified these trips as postponed and not cancelled. Under its policy, postponed trips don't qualify for refunds.

Pon reached out to 7 On Your Side.

We reached out to Vantage. Each member of her group of eight have now each received average refunds of more than $6,000.

"I think that Michael Finney and the team are fantastic. They're very communicative and they do a great service to the community," Pon said.

Elliott Advocacy tells us that patience is not a virtue and those travelers who stay on top of their travel agency for a refund are the ones most likely to get it.

Take a look at more stories and videos by Michael Finney and 7 On Your Side.

Have a question for Michael and the 7 On Your Side team? Fill out the form HERE ! 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here . As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.

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Airline coronavirus change and cancellation policies: A complete list of major carriers

While many travelers are once again willing to take to the skies , countless flyers continue to be impacted by pandemic-related service adjustments. Airlines, airports and even the TSA are fighting to hire new workers to handle the crush, plus balance a wave of flight cancellations and delays.

Related: Long lines, reduced amenities, higher prices: What staffing shortages mean for your summer vacation

Below, I'll be digging into the major airlines and their current policies, to give you an idea of what you're entitled to. I recommend taking a look at the following posts, too:

• Why you should think twice before accepting an airline voucher
• When you're entitled to a refund for your canceled flight
• Can I claim EU261 if my flight was impacted by coronavirus?

As always, it could be a great time to use miles to book future trips. Several airlines have updated their frequent flyer programs to allow members to cancel and deposit awards for free, giving you far more flexibility. For a closer look at award ticket policies and redeposit fees, check out our full guide here .

Airline Change/Cancellation Policies

U.s. airlines.

New and existing bookings: As of May 1, 2021, Allegiant's change and cancel fees have been temporarily reduced to $25 per person, per flight segment. A flight segment is one takeoff and one landing. Most changes and cancellations can now be made directly via visiting Manage Travel .

For more information: See the full Allegiant policy here .

Trips booked between Feb. 27, 2020, and April 30, 2021: Customers with plans to travel through Feb. 28, 2022, may cancel or change their itineraries for no fee, as long as the new travel takes place within a year of the original travel date. A difference in fare will apply if passengers move to a higher-cost flight. If you purchase a Saver fare between Feb. 27, 2020, and April 30, 2021, you may either cancel your trip without a fee and deposit the funds into your My Account wallet or receive a credit for future travel. If you bought a nonrefundable first class, main or award ticket between Feb. 27, 2020, and April 30, 2021, you can either change your trip without a fee with a fare difference that may apply to your new itinerary or cancel your trip without a fee and deposit the funds into your My Account wallet or receive a credit for future travel. If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.

Award tickets: Customers who cancel their award tickets will have their miles redeposited for no fee, and the airline will refund the charges for taxes and fees as well.

For more information: See the full Alaska policy here .

Related: You're entitled to a refund on your canceled flight, even if the airline says you aren't

New and existing bookings: Travelers will no longer pay change fees for all domestic, short-haul international and select long-haul international flying on Premium Cabin, Premium Economy and Main Cabin fares. Basic Economy fares bought on or after April 1, 2021, are non-refundable and non-changeable. But you can now buy extras such as upgrades, seats, priority boarding and same-day flight changes. AAdvantage elite members may apply their travel benefits on all tickets, including on Basic Economy fares.

Tickets that were booked by Sept. 30 may be used to cover travel through Dec. 31, 2021. If you have a ticket that expires between March 1, 2020, and March 31, 2021, the value of your unused ticket can be used for travel through March 31, 2022. Travelers can standby for free on earlier domestic flights, including Puerto Rico and the U.S. Virgin Islands, to the same destination on the same day.

Award tickets: In addition to the policies outlined above, all AAdvantage members can change or redeposit award tickets without penalty at least 60 days in advance of departure.

For more information: See the full American policy here .

New bookings: Any tickets purchased through March 30, 2021, can be canceled or changed without any fees, for new travel completed within one year of the original ticket issue date. A difference in fare may apply if you move to a higher-cost flight. Basic Economy tickets purchased after April 30, 2021, are final and are not changeable or refundable after the expiration of the 24-Hour Risk-Free Cancellation period unless Delta has already made a significant change that has impacted your upcoming flight. For all Delta tickets where travel begins outside of North America, the airline continues to offer waived change fees except for Basic Economy fares, which are not changeable.

Existing bookings: Customers with tickets issued before April 17, 2020, for travel through March 31, 2021, may cancel or rebook their itineraries for no fee, for new travel completed by Dec. 31, 2022. Tickets issued between April 17, 2020, and March 31, 2021, can be changed without penalty, but will only be valid for one year from the original ticket issue date. If the airline cancels the flight, you are entitled to a refund to your original form of payment. Tickets not changed or canceled prior to departure will have no remaining value. However, you won't be charged a fee for canceling your ticket and your ticket will become an eCredit that you can use at any time before your ticket expires.

Award tickets: Delta is waiving redeposit fees for any award flights that qualify under the current waivers. Additionally, Delta is no longer charging a redeposit or change fee for all SkyMiles members traveling on domestic awards, excluding basic economy bookings.

For more information: See the full Delta policy here .

New bookings: The airline's general policy allows for free itinerary changes when requested 60 days or more prior to departure. A $39 change fee will be applied between 59 and seven days before departure and will go up to $59 for changes six days before departure or less, including same-day modifications.

Existing bookings (booked between March 10 and April 15, 2020): Customers may cancel or rebook their itineraries without a fee. The new, changed itinerary must be completed by Sept. 12, 2021. Customers who cancel their flights will receive a voucher for the value of their ticket that is valid for 90 days from the day they cancel. If the airline cancels the flight, customers can request a full refund to their original form of payment.

Existing bookings (booked between July 2 and July 31, 2020): Customers may make one change without a fee if the change is made seven or more days prior to departure. New travel must be completed by Sept. 12, 2021. A fare difference may apply, but no residual will be issued for lower-cost flights. Alternatively, passengers may cancel flights and receive a credit, which must be redeemed within 90 days of issue for travel through the end of the airline's current schedule.

Existing bookings (booked between Aug. 31 and Sept. 31, 2020): Customers may make one change without a fee if the change is made seven or more days prior to departure. A fare difference may apply, but no residual will be issued for lower-cost flights. Alternatively, passengers may cancel flights and receive a credit, which must be redeemed within 90 days of issue for travel through the end of the airline's current schedule.

Award tickets: Frontier customers can cancel prior to departure and redeposit their miles with a $75 fee.

For more information: See the full Frontier policy here .

New and existing bookings: The carrier has discontinued change fees for all destinations permanently. Customers will be responsible for paying any additional fare difference, if it applies. If the airline cancels the flight, customers can request a full refund to their original form of payment.

Existing bookings (booked before March 1, 2020, with original travel dates until Feb. 28, 2021): Customers may change or cancel their itineraries for no fee. The new, changed itinerary must begin on or before May 31, 2022. Those who choose to cancel will be issued a voucher valid for up to one year from the original ticket purchase date. If the airline cancels the flight, customers can request a full refund to their original form of payment.

Award tickets: Hawaiian is no longer charging change or redeposit fees for canceled award flights.

For more information: See the full Hawaiian policy here .

New bookings: Customers can change or cancel tickets booked through March 31, 2021, for no fee, although only one change will be permitted for existing tickets changed after that date. If passengers rebook flights, they may have to pay the difference in cost between the original ticket and the new fare. If customers cancel their travel or move to a lower-cost flight, JetBlue will issue a credit valid for 12 months.

Existing bookings : JetBlue has eliminated change fees for most tickets on an ongoing basis, excluding Blue Basic fares. All fares booked by June 7, 2021, will still enjoy no change or cancel fees. For fares booked June 8, 2021, or later:

• No change or cancellation fees for Blue, Blue Plus and Mint fares on all routes. Difference in fare applies. Same-day switches can be made for $75 (or free for Mosaic members), without paying a fare difference.
• No change or cancellation fees (difference in fare applies), and free same-day switches, for Blue Extra fares.
• Blue Basic fares can be changed or canceled for a fee, based on route.

Award tickets: JetBlue is waiving the redeposit fee for TrueBlue points on award tickets covered by its current waivers.

For more information: See the full JetBlue policy here and here .

Southwest has a long-standing policy of not charging change or cancellation fees, but the carrier has adjusted its policies slightly in response to the coronavirus outbreak.

New and existing bookings: Customers can choose to cancel their booking and receive a credit valid for 12 months from the original purchase date. If Southwest cancels your flight, you'll be eligible for a refund to your original form of payment.

Existing credits: Under its previous policy, unused credits were extended with a new expiration date of Sept. 7, 2022. While unused credits will remain valid until that date, once credits are redeemed, the airline's current policy will apply, in which case they'll expire 12 months after the flight booking date.

Award tickets: Southwest does not charge a redeposit fee for points on canceled award itineraries.

For more information: See the full Southwest policy here .

New and existing bookings: Spirit is waiving change and cancellation fees for travel booked by March 31, 2021. Customers who choose to cancel a flight voluntarily will be issued a travel credit. Credits issued after May 31, 2020, will expire on Sept. 30, 2021, and all rebooked travel must be completed by that date. Passengers who choose to move to a more expensive flight may have to pay a difference in fare. If Spirit cancels your flight, you may request a refund to your original form of payment.

Award tickets: Spirit is waiving redeposit fees on canceled award itineraries.

For more information: See the full Spirit policy here .

New and existing bookings: Any tickets purchased through March 31, 2021, can be canceled or changed without a fee, though a difference in fare may apply. Passengers cannot get a cash refund, and will not be issued a credit or refund if the new itinerary costs less than the original booking. Credits on cancellations are generally valid for 12 months from the original ticket date, though all tickets originally purchased between May 1, 2019, and March 31, 2021, will be valid through March 31, 2022, or 12 months after the date of the first flight flown on an itinerary, whichever is sooner. Change fees will also be permanently waived for most domestic and international flights, with the exception of Basic Economy tickets, which cannot be changed if purchased on or after April 1, 2021. If the airline cancels the flight, and you can't be rebooked to arrive within two hours of your original arrival time, you can request a full refund to your original form of payment.

Existing bookings (booked between March 3 and March 31, 2020): Customers can cancel or change their itinerary for no fee, as long as the new travel commences within 24 months of the original ticket's issue date. Customers who choose to cancel will be issued a 24-month credit for future travel. If the airline cancels the flight, and you can't be rebooked to arrive within two hours of your original arrival time, you can request a full refund to your original form of payment.

Award tickets: United is no longer charging change or redeposit fees for canceled award flights booked in North America when changes are made at least 31 days before departure. A $125 fee may apply when changes and cancellations are requested within 30 days of a flight.

For more information: See the full United policy here .

CANADIAN AIRLINES

Existing bookings: Flights booked through April 30, 2021, for travel through April 30, 2022, can be canceled or changed one time without any fee up to two hours before departure. New travel must be completed within 24 months from the date of cancellation. A difference in fare may apply. Passengers may also elect to receive Aeroplan Miles with an additional 65% bonus miles when canceling, and will soon have the option of receiving an Air Canada Travel Voucher that is fully transferable and does not expire.

New bookings: Until July 31, 2021, if you want to change your flight, the airline will waive the change fee. After July 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare. If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus.

Award tickets: Aeroplan flight rewards booked before July 31, 2021, can be changed or canceled free of charge, up to two hours before your flight.

For more information: See the full Air Canada policy here .

New and existing bookings: All flights booked between March 3, 2020, and July 31, 2021, will be allowed a $0 one-time fee waiver for changes or cancellations. Change or cancellation must be requested more than 24 hours from departure. The value of canceled flights will be returned as a Travel Bank credit, valid for 24 months from the date your flight was canceled. If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit. For changes or cancellations within 24 hours of travel, standard change and cancel fee rules apply.

Award tickets: The airline's current policies apply to flights purchased using WestJet Dollars.

For more information: Check out WestJet's full policies here.

Additional reporting by Benét J. Wilson.

Airbnb updates cancellation policy to cover 'unforeseen events'

It doesn't cover all incidents, including injuries or illness, or government obligations like jury duty.

Airbnb is making big changes to its cancellation policy to cover unforeseen events better.

The online property rental company says it will provide cancellation and refund support for guests when unexpected major events occur.

Those can include natural disasters, government travel restrictions or weather events that could impact a renter's ability to stay at a location.

The new policy overrides a host's own cancellation policy.

It doesn't cover all incidents, including injuries or illness, or government obligations like jury duty.

The updated policy will go into effect for all reservations on June 6.

For more information, visit Airbnb's website .

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Stawell Gift finals delayed as torrential rain floods running track in Western Victoria

The finals of the Stawell Gift running races have been temporarily delayed after torrential rain filled the grass track at Central Park in the western Victorian town.

It comes as the wild weather has left thousands across the state without power.

The women's final scheduled for 1:45pm this afternoon and the men's final at 2:20pm were both put on hold following a major storm believed to have dropped between 10 to 15 millimetres of rain in half an hour.

When conditions cleared after 4pm, Gold Coast sprinter Chloe Mannix-Power went on to win the women's final, while Jack Lacey from Ringwood won the men's final in a photo finish ahead of backmarker Jake Ireland. 

Mannix-Power was the pre-event favourite and won the women's race in 13.42 seconds, which is more than two seconds slower than the 2003 record set by Kimberley Meagher at 11.15 seconds off a 14.5 metre handicap. 

Lacey won the race off a 9.5 metre handicap in a time of 12.27 seconds. 

The Stawell Gift is Australia's richest footrace and both runners will take home $40,000 prize money.

A severe weather warning remains in place for the Wimmera and South West regions of Victoria amid heavy rainfall, as a strengthening cold front moves across the state.

SES State Agency Commander Alistair Drayton said motorists in particular should take extra care as flooding was possible.

"There is a risk of flash flooding with that heavy rain, and if we are in unfamiliar areas it's really important to drive to the conditions today," he said.

"Be mindful of the environment, particularly with the school holidays … for the next 24 hours."

Damaging winds gusts of up to around 90 kilometres per hour are also possible across the central and north-eastern ranges later tonight.

Thousands without power

A Powercor spokesperson said in a statement that bands of severe weather had damaged the company's power network in western Victoria.

Around 11,700 customers were impacted across the state this afternoon, according to the energy infrastructure company.

By 5:45pm, the number of customers without power had been reduced to 1,500.

"We will be keeping affected customers updated through our website and via text," the spokesperson said.

"[Customers should] monitor the storms as they pass through."

People should stay away from fallen powerlines and contact Powercor on 13 24 12 to report damage.

A place for Olympian Peter Bol

Earlier in the afternoon, Olympian Peter Bol finished second to Riley Bryce in the invitational 1km handicapped challenge, after starting 32 metres behind some in the field.

The runners raced in heavy rainfall and the long-distance event was the last at Stawell before the delays.

The race drew comparisons to Cathy Freeman's 1996 Stawell Gift win. 

Bryce will take home take home $5,000 for the win.

At the Tokyo Olympics, Bol placed fourth in the 800m final, the highest place of any Australian for more than half a century.

The Stawell Gift began at the end of the gold rush in 1878 and has been held in all but five years since.

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Airbnb's updated policy will make it easier for guests to cancel reservations

Airbnb said it's updating its policy to make it easier for reservations to be canceled and refunded without consequences due to "foreseeable weather events."

The short-term vacation rental company announced Thursday that its existing extenuating circumstances policy would be renamed to the major disruptive events policy to better reflect the new cancellation and refund support guidelines.

"The changes to this policy, including its new name, were made to create clarity for our guests and hosts and ensure it’s meeting the diverse needs of our global community," Juniper Downs, Airbnb's Head of Community Policy, said in a statement. "Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards."

As the policy currently stands , guests can cancel an upcoming or active reservation when "unexpected major events" out of their control – such as natural disasters or changes to government travel restrictions – impacts their ability to stay at a location, regardless of the host's cancellation policy. A host can also cancel reservations without fees.

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Learn more: Best travel insurance

The updates to the policy will take effect on June 6 and will include foreseeable weather events like hurricanes during hurricane season. Under the current policy, a reservation would be ineligible for a refund even if there is a mandatory evacuation order for a destination during a hurricane.

The updated policy will only cover the location where the major disruptive event is happening to "help balance the needs of our entire community."

Mid-trip cancellations will also be allowed, and guests will be refunded for the nights they didn't stay.

Airbnb will also ask hosts to cancel reservations if their listings become uninhabitable or no longer match what was advertised to guests. There will be no cancellation fees for hosts if they do this.

The new policy does not cover all emergencies, and Airbnb recommends travelers still look into travel insurance for the most protection.

Earlier this month, to increase guest privacy , Airbnb announced that all indoor security cameras in its listings would need to be removed by April 30, including cameras that are turned off.

Kathleen Wong is a travel reporter for USA TODAY based in Hawaii. You can reach her at [email protected] .

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Here's when Airbnb will actually issue a refund, according to its updated policy

• Airbnb's new cancellation-and-refund policy will go into effect on June 6.
• The new policy offers cancellations and refunds to guests when they face "unexpected major events."
• That includes government-issued travel restrictions, certain weather events, and natural disasters.

Airbnb is updating its cancellation-and-refund policy to include "unexpected major events" such as natural disasters.

The US-based vacation-rental company announced the update on Thursday in an online press release. The Major Disruptive Events Policy — formerly called the "Extenuating Circumstances Policy" — will go into effect on June 6 .

The new policy will include "declared public health emergencies and epidemics," but that does not include endemic diseases such as the flu, and it does not cover COVID-19.

Related stories

It will also cover government-issued travel restrictions, major essential-utility outages, military actions, and natural disasters.

Though Airbnb does cover natural disasters, it notes that "weather or natural conditions that are common enough to be foreseeable in a given location — for example, hurricanes occurring during hurricane season in Florida — are covered only when they result in another Event covered by this Policy that prevents completion of the reservation, such as a mandatory evacuation order or large-scale outage of essential utilities."

Airbnb added that its new policy will allow guests to cancel reservations mid-trip if the cancellation stems from one of the identified coverage points. Guests will receive a refund for nights they didn't stay at the rental without fees, while hosts will bypass consequences.

Regarding hosts, Airbnb's policy will ask that they cancel guest reservations without additional fees if the rental is "uninhabitable." Additionally, the policy will allow hosts to cancel reservations without any fees or consequences .

There are also certain things the policy doesn't cover, including unexpected illnesses and jury duty. Since the cancellation-and-refund policy doesn't cover all emergencies, Airbnb urges guests to invest in travel insurance.

"The changes to this policy, including its new name, were made to create clarity for our guests and Hosts and ensure it's meeting the diverse needs of our global community," Juniper Downs, the global head of community policy and partnerships at Airbnb, said in the press release. "Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards."

Representatives for Airbnb did not immediately respond to a request for comment from Business Insider.

Airbnb's cancellation-and-refund policy update comes after it banned indoor security cameras this month . Hosts were previously allowed to use indoor cameras if disclosed in the property's online listing, but the ban — which starts April 30 — will affect rentals worldwide.

Indoor security cameras were a contested topic between hosts and guests. While hosts said they installed cameras to protect their properties, some vacationers voiced surveillance concerns.

Axel Springer, Insider Inc.'s parent company, is an investor in Airbnb.

Watch: Marriott International's Tina Edmundson tells Insider that the travel mindset has changed since the pandemic

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