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COMMENTS
OPERATIONS MANAGER Job Description
create phone usage reporting, tracking & analysis of customer service calls, while monitoring agent time management and conducting call recording sessions for feedback and coaching of staff.We also require our ideal OPS Manager to possess fundamental knowledge of Microsoft Office programs such as Outlook, Word, Excel, and PowerPoint.
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COMMENTS
create phone usage reporting, tracking & analysis of customer service calls, while monitoring agent time management and conducting call recording sessions for feedback and coaching of staff.We also require our ideal OPS Manager to possess fundamental knowledge of Microsoft Office programs such as Outlook, Word, Excel, and PowerPoint.